BUSINESS OPERATIONS COORDINATOR JOB DESCRIPTION

A Business Operations Coordinator keeps an institutional department running day to day. Budgets here answer to public or grant funding rules, not just internal targets, so a single mismanaged expense report can trigger a compliance review rather than a quiet correction. The coordinator sits between department leadership and the university's or agency's central offices, translating policy into practice for faculty, staff, and student workers. Reporting and recordkeeping in this environment must satisfy external auditors as well as internal chairs or directors, which shapes almost everything the role touches.

As the Business Operations Coordinator, this person manages the administrative backbone of an academic or public-sector department, covering budget tracking, HR processing, and compliance documentation. The role reports to a department chair, director, or administrative manager and regularly liaises with central finance, HR, and procurement offices across the institution.

Career Impact: Working across HR, budget, and compliance functions in an institutional setting builds credibility candidates can carry into higher-level departmental or grants administration roles.

Business Impact: Accurate processing of appointments, budgets, and licensing or credentialing paperwork keeps faculty and staff paid correctly and departments in compliance with institutional deadlines.

Growth Opportunity: Exposure to grant and contract administration and cross-office coordination opens a path toward department administrator or research operations management roles.

• Coordinate departmental budget monitoring, expense coding, and reconciliation for accounts tied to institutional or grant funding.
• Process HR transactions including appointments, payroll entries, and onboarding for faculty, staff, and student workers.
• Liaise with central offices such as finance, HR, and procurement to resolve department-level administrative issues.
• Manage compliance documentation, including licensing, credentialing, or regulatory reporting where applicable.
• Develop and maintain departmental policy and training materials for staff and student employees.
• Support course scheduling, event logistics, or program administration specific to the department's function.
• Prepare financial and operational reports for department leadership and external auditors.
• Identify process inefficiencies and recommend operational or policy improvements to leadership.

• Bachelor's degree in business administration, public administration, or a related field, or equivalent work experience.
• 2 or more years of experience coordinating department-level office or business operations, with HR or budget administration exposure.
• Experience managing or reconciling departmental budgets tied to institutional or grant funding.
• Demonstrated ability to interpret and apply institutional policy across HR, finance, and procurement processes.
• Strong written and verbal communication skills for interacting with faculty, staff, and external offices.
• Excellent organizational skills with close attention to detail in compliance-sensitive documentation.
• Ability to work independently and prioritize competing deadlines with minimal supervision.

• Prior experience in higher education, a government agency, or a grant-funded research environment.
• Experience with grant and contract pre- and post-award administration.
• Familiarity with institutional HCM, payroll, or student information systems.

• Budget variance rate on managed accounts, reflecting accuracy of monthly reconciliation.
• Payroll and appointment processing accuracy rate, measuring correct and on-time employee pay.
• Number of compliance or audit findings per review cycle, tracking documentation quality.
• Turnaround time on credentialing or licensing verification requests, in business days.
• Percentage of required staff trainings completed by department deadline.
• Typical tools: Financial and HR systems (commonly Oracle or PeopleSoft); productivity suite (commonly Microsoft Office or Google Workspace).

• Base Salary Range: $42,000 to $58,000 annually
• Bonus: Rare; occasional small merit-based increase
• Equity: Not applicable in this sector
• Health Benefits: Medical, dental, and vision coverage typically included
• PTO: 15 to 20 days annually, plus institutional holidays
• Common Perks: Tuition benefits, retirement contributions, flexible scheduling

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment with institutions of this kind is contingent upon successful completion of a background check. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected under applicable federal, state, and local law. Reasonable accommodations are available to applicants and employees upon request. Candidates must be authorized to work in the United States without current or future sponsorship.

The Business Operations Coordinator owns day-to-day management of the Homebound program, processing payments, managing confidential student records, and driving administrative efficiencies across a school district's Diverse Learning operations. Reporting to the Administrative Manager, this role delivers consistent, accurate service across multiple internal units while ensuring provider compliance and resource alignment.

Key Responsibilities

• Process payments for non-public schools, drug treatment programs, and residential facilities, including room and board and transportation.
• Validate provider license credentials through state licensing agencies.
• Research Freedom of Information Act requests and compile corresponding documentation for appropriate units.
• Create purchase orders and process enrollment and invoicing approvals.
• Manage confidential student records requests, including delivery and recall of records.
• Cross-train across all administrative units to support customer service and resource allocation.
• Ensure that resources funded through Diverse Learning funds perform only duties consistent with their job descriptions.
• Manage incoming phone calls and issues through the service management system and bring items to proper closure.
• Document, analyze, and create efficiencies for administrative processes and procedures.
• Distribute department mail and complete additional duties as directed by the Administrative Manager.

Required Qualifications

• Hold a high school diploma or GED, with a bachelor's degree from an accredited college or university preferred.
• Minimum of five years of work experience in a coordinating role.
• Ability to manage multiple tasks simultaneously with minimal supervision while adhering to quality standards.
• Ability to work in a fast-paced environment, respond to multiple constituencies, and meet critical deadlines.
• Strong analytical, organisational, and oral and written communication skills.
• Commitment to delivering exceptional customer service to all stakeholders.
• Expert proficiency in Microsoft Office and Google Suite, including Word, Access, PowerPoint, and Excel.
• Strong attention to detail and accuracy.

Embedded within the conference finance function, the Business Operations Coordinator manages transaction logging, invoice scanning, and compliance monitoring for IEEE's portfolio of conference events. Working closely with conference organizers, accounting management, and Event Business Operations leadership, this role ensures adherence to financial reporting standards and flags activity that falls outside approved operational parameters.

Core Functions

• Organise and log transaction information received from conference organisers into financial reporting systems.
• Scan and upload invoices, receipts, and other supporting documents to substantiate logged transactions.
• Monitor reporting compliance for assigned events and perform outreach to obtain auditable documents when required.
• Provide alerts to staff when activity falls outside approved operational parameters, including budget-versus-actual.
• Invoice-versus-contract comparisons.

Qualifications & Experience

• Hold a bachelor's degree in Business Administration, Finance, or Accounting.
• Minimum of three to four years of practical experience.
• Ability to manage several projects simultaneously with strong organisational skills.
• Strong attention to detail with excellent communication and interpersonal skills.
• Strong command of business English with the ability to articulate programme and transactional details with precision.
• Proficiency in computers and software, including Excel, Word, Gmail, and databases.
• Proficiency in Oracle, NetSuite, and QuickBooks.
• Strong collaboration skills with the ability to work effectively with cross-functional, solution-oriented teams.

Reporting to the CEO at MarcoPolo Learning, the Business Operations Coordinator supports executive-level business strategy, day-to-day operations, and market research across a global education and entertainment company. Partnering with senior management and external industry forums, this role advances new business development and raises awareness of the company's capabilities in edtech markets.

Primary Duties

• Support the senior management team with business strategy and day-to-day operations.
• Contribute to business development and participate in external industry forums to support new business.
• Raise awareness of capabilities in the education and entertainment sector.
• Provide support to solve broad strategic problems across the local and global business.
• Carry out market research in line with business objectives.

Skills & Qualifications

• Hold a master's degree in Business, Management, or Marketing, preferably from a leading research university.
• Fluency in Mandarin is strongly preferred.
• Understanding of and interest in business operations, management, and marketing.
• Knowledge of product management and data analytics is an advantage.
• Entrepreneurial drive with a proven ability to succeed in a fast-paced, innovative, and evolving environment.
• Excellent communication and stakeholder management skills.
• Strong team player with a desire to collaborate and contribute.

Sitting at the intersection of clinical care and patient management, the Business Operations Coordinator delivers advanced nursing services to pediatric patients, performing detailed assessments, ordering diagnostics, and prescribing pharmacological treatments under physician direction. Operating across care teams that include physicians, practice staff, and families, this role supports coordinated care management for children with chronic illness.

Duties

• Obtain detailed patient histories and perform physical examinations.
• Perform, order, and interpret diagnostic procedures in accordance with relevant health concerns.
• Prescribe appropriate pharmacological and non-pharmacological treatments.
• Maintain records and write orders and progress notes in patient charts regarding status, treatments, and procedures.
• Monitor and ensure accuracy of recording in patient medical records.
• Provide follow-up health maintenance care in accordance with established protocols.
• Communicate with physicians, patients, and family members concerning patient care.
• Collaborate with providers and practice staff to identify appropriate patients for care management.

Requirements

• Current RN licence and APRN recognition issued by the relevant state nursing board, or be eligible for same.
• Certification with the Pediatric Nursing Certification Board or be eligible for same.
• Current controlled substances certificate from the Drug Enforcement Administration or be eligible for same.
• Current certifications in Basic Life Support and Pediatric Advanced Life Support.
• Experience in patient and family education and coordination of care.
• Background working with children with chronic illness.
• Knowledge of long-term medications and drug interactions.
• Strong physical assessment and diagnostic skills.

A key member of the Department of Health & Behavioral Sciences, the Business Operations Coordinator leads the administrative core of the unit, overseeing HR processes, payroll, course scheduling, and a complex department budget exceeding one million dollars. Collaborating across faculty, staff, student employees, and the department chair, this role shapes operational capacity and ensures the department functions effectively in support of its academic mission.

Functions

• Apply, disseminate, and implement policies to guide faculty, staff, and student employees in office, HR, finance, and procurement processes, and develop and maintain department training materials.
• Supervise permanent office staff and student workers.
• Regularly meet with the department chair to provide operational updates, report on personnel issues, and propose solutions.
• Develop short- and long-range plans for operational improvement to match projected department changes.
• Manage and create content for the department website and social media, including newsletters and email communications.
• Oversee and manage course scheduling, including updates, cancellations, catalog editing, enrollment monitoring, and communication of changes to the course and curriculum coordinator.
• Process contracts, calculate salaries, and enter position information into the HR system for lecturers, teaching assistants, research assistants, and student assistants, ensuring appointments are accurate and entered by deadlines.
• Guide faculty, staff, and students on university policies related to student hiring, payroll processes, and access to training.
• Manage sick leave for department lecturers and student assistants.
• Manage lecturer and student job postings and hiring processes, including screening applications, communicating with applicants, managing interviews, and dispositioning candidates.
• Manage biweekly time collection and payroll processes for student and temporary employees.
• Analyse and project budget priorities, set the departmental operating budget annually, track and manage additional department and faculty budgets, and allocate expenses based on department objectives.
• Analyse budget information, reconcile department budgets monthly, identify concerns, work with finance staff to reallocate funds, and create and distribute monthly budget reports and year-end financials.

Education & Experience

• Bachelor's degree in a relevant field from an accredited institution.
• Minimum of two years of professional experience managing or coordinating department-level office and business operations, including HR, payroll, and budget management.
• Experience managing, tracking, analysing, and reconciling a complex budget of one million dollars or above.
• Experience working in a higher education environment.
• Experience in customer service and staff management, development, and payroll systems.
• Experience with CRM software.
• Ability to communicate effectively, both in writing and orally, and to establish and maintain effective working relationships at all levels.
• Strong organisational skills, attention to detail, and ability to prioritise without supervision.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.

Profitable revenue from won deals depends on the Business Operations Coordinator, who manages end-to-end customer support across contract and order management, logistics, billing, and invoicing within a dedicated regional sales operations team. Based within a geography-specific Sales & Business Operations group, this role serves as a self-motivated contributor across the full order-to-cash lifecycle while building specialized expertise to drive customer satisfaction and accelerate deal cycles.

Accountabilities

• Manage multiple day-to-day activities simultaneously to progress orders, prepare billing and invoice documentation, and coordinate with finance, implementation services, and external suppliers.
• Perform activities across the order-to-cash lifecycle to provide implementation support for customer projects.
• Partner with cross-functional teams to deliver business operations services.
• Manage all aspects of assigned implementation projects and ensure high levels of customer satisfaction.
• Create, maintain, and distribute project plans and task lists, and track delivery of tasks assigned to project team members.
• Interface with customers, project teams, and the sales team on a regular basis.
• Troubleshoot and document specific customer issues, including performance and application issues.
• Coordinate with customers to manage all steps from order visibility and on-time delivery through to installation and order closure.
• Gather data and information to contribute to sales forecast preparation and revenue and margin reporting.

Experience & Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum of two years of experience in sales and business operations.
• Strong command of French and English.
• Understanding of the order-to-cash lifecycle and the critical activities that fall within business operations scope.
• Strong written and verbal communication skills to engage confidently and effectively with customers and internal teams.
• Ability to work in a fast-paced environment and prioritise multiple requests while meeting and exceeding set KPIs.
• Knowledge of local markets, vendors, and the regulatory environment.
• Willingness to learn new tools and technology, including implementation coordination platforms.
• Strong knowledge of Microsoft Project, PowerPoint, Word, Excel, and Visio.
• Strong knowledge of Quickbase.
• Experience working with SAP.
• Highly motivated with excellent leadership, mentoring, customer relationship, facilitation, and interpersonal skills.

As the Business Operations Coordinator, this role delivers transactional support across finance, facilities, fleet management, HR, and IT functions for a regional operation, serving as the lead system user and trainer for business applications. The regional team relies on this work to maintain daily finance accuracy, vendor relationships, and operational continuity, particularly when providing backup support for the COO/CAO.

Activities

• Provide administrative budget support, including expense coding, financial report dissemination, and initiating, monitoring, and approving regional procurement transactions.
• Ensure location processes are established and functioning for all cash and card transactions.
• Support department directors with analytics for monthly forecasting of expenses.
• Utilise appropriate business applications, train staff in their use, and troubleshoot phone and computer issues.
• Ensure facility repairs are completed within budget, develop and maintain relationships with vendors, and obtain proposals for potential new vendors.
• Provide information needed for developing business plans for real estate transactions and liaise with other sectors for shared facilities and assets.
• Maintain fleet inventory records, ensure appropriate and timely maintenance, and manage insurance claims and follow up with estimates and repairs.
• Participate in planning events, and maintain insurance certificate applications, financial collection processes, and appropriate forms and codes for regulated items.
• Provide guidance and data for grant reporting, prepare internal reports, and respond to internal and external requests for information and documentation.
• Develop, maintain, and distribute a regional standard operating procedures manual and provide training to ensure consistent operational processes.
• Coordinate and train volunteers to assist with day-to-day transactional work such as data input and clerical support.

Technical Qualifications

• Associate degree in Accounting, Business, or Public Administration.
• Minimum of two years of financial or facilities administrative support experience in community organisations, government agencies, non-profit organisations, or business.
• Experience working effectively with volunteers and board members.
• Experience coordinating finance and administrative functions, including information systems and facilities.
• Ability to plan, prioritise, and organise work to maximise team performance and meet customer expectations.
• Strong interpersonal skills with the ability to build and maintain collaborative working relationships with internal and external stakeholders.
• Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook.
• Strong knowledge of federal, state, and local employment laws.

Senior Business Operations Coordinator oversees administrative staff and leads operational support for the NIBR San Diego leadership team, coordinating travel, meetings, SharePoint-based tools, and cross-departmental processes within a global pharmaceutical research organization. Success in the position means building reliable systems that keep research leadership productive, supporting recruiting and onboarding, and continuously improving local administrative practices in alignment with global functions.

Operational Focus

• Supervise administrative staff and set goals and deadlines for the group.
• Coordinate and develop tools and processes using SharePoint, Teams, and automation to ensure team productivity.
• Develop and maintain positive working relationships with departments and the leadership team.
• Work with departments to develop plans for a successful local support model in conjunction with global functions and operational groups.
• Engage within scientific operations, share best practices across sites, and use learnings for continuous improvement of the local administrative team.
• Coordinate and prepare travel arrangements and meetings for leadership, including managing expense reports.
• Manage visitors and meetings as needed, and support and interface regularly with research leadership and the employee population.
• Act as a central point of coordination, directing challenges and issues to the appropriate groups for resolution.
• Support recruiting, hiring, onboarding, and off-boarding processes.

Position Requirements

• Minimum of four years of relevant general administrative experience.
• Experience supervising staff and working in a large multinational company.
• Ability to handle multiple projects concurrently with solid delegation skills.
• Ability to build trust and provide feedback to operational leadership.
• Highly resourceful and effective both as a team member and independently.
• Strong expertise in SharePoint, Teams, and tools such as Power Automate.
• Strong analytical and problem-solving skills with a demonstrated ability to refine procedures with minimal oversight.
• Leadership capability with the ability to develop goals and objectives for an administrative team and make decisions across a wide scope of administrative procedures.
• Fluency in English, with excellent oral and written communication, interpersonal, and presentation skills.

The Business Operations Coordinator produces financial reports, manages grants and contracts, and coordinates pre- and post-award activities for the ISP/Applied Sciences Laboratory, an externally funded research organization serving government agencies and private corporations. Reporting to ASL leadership, this role delivers accurate procurement, compliance oversight, and office management that keeps a broad range of applied research projects running on time and within funding requirements.

Key Deliverables

• Perform general office management, including managing physical inventories and associated records, making travel arrangements, planning events and meetings, and maintaining audio-visual equipment.
• Manage grants and contracts, including the development and oversight of proposals, budgets, pre- and post-award activities, and reporting.
• Coordinate procurement activities and serve as direct liaison with internal and external constituencies.
• Prepare purchasing requisitions and ensure compliance with policies and procedures based on current funding requirements.
• Coordinate contractual matters, including non-disclosure agreements, service centre agreements, and maintenance contracts.
• Assist with financial planning, including developing and modifying forecasts, cost estimates, and trend analyses, and compiling and analysing data and statistics.
• Develop, implement, and audit internal financial reporting systems, controls, and management information systems.
• Ensure strong communication and close coordination of activities between office locations.

Knowledge Skills & Abilities

• Bachelor's degree in a relevant field.
• Minimum of three years of experience directly related to the area of specialisation.
• Experience in a business setting requiring accountability in financial reporting.
• Experience using accounting information systems and applications software.
• Experience in grant and contract administration.
• Experience working in a scientific or technical environment.
• Experience in an academic institution.
• Strong computer skills and proficiency in Microsoft Office, including spreadsheets, databases, word processing, calendaring, and email.
• Ability to work collaboratively with diverse internal and external constituencies, maintain a client service focus, and communicate effectively both orally and in writing.
• Ability to multitask, prioritise conflicting issues, and exercise good judgment and analytical thought processes.

Embedded within the Business Operations function of a retail organization, the Business Operations Coordinator develops executive-level administrative support, including calendar management, travel coordination, PowerPoint presentations, and cross-store communications. Working closely with the VP of Business Operations and store and corporate communications teams, this role advances operational consistency across all store locations while managing sensitive information with a high degree of discretion.

Areas of Ownership

• Support administrative duties including calendar management, travel coordination, expense processing, and special projects.
• Schedule meetings and events, including sending calendar invites, procuring conference rooms or virtual meeting set-ups, preparing agendas and materials, and capturing action items.
• Assist with creating and designing PowerPoint presentations for the leadership team.
• Partner with store and corporate communications teams to drive consistent communication across all stores.
• Compose and edit correspondence, reports, and other materials, and compile reports to support business operations.
• Manage sensitive and confidential information with a high degree of discretion and professional acumen.
• Anticipate business operations needs and proactively initiate action.
• Prioritise and manage multiple assignments simultaneously, following through promptly without requiring direction.
• Partner with leadership to document tasks, training deadlines, and systems projects.

Professional Experience

• Bachelor's degree in Business Management or equivalent experience.
• Minimum of five years of retail management experience or equivalent.
• Excellent written and verbal communication skills with the ability to adapt to various audiences.
• Ability to think strategically to develop business plans and execute initiatives.
• Exceptional time management and follow-up skills.
• Experienced in prioritising work under time constraints, managing multiple projects simultaneously, and remaining flexible to changing priorities.
• Close attention to detail.
• Strong expertise in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Ability to adapt to new technology quickly.
• Knowledge of in-store and back-office systems preferred.

Reporting to senior leadership, the Business Operations Coordinator refines executive scheduling, board communications, and strategic project support for a corporate organization, including preparing materials for board of directors meetings and managing mergers and acquisitions administration. Partnering with the executive team and direct reports on priority initiatives, this role ensures senior leadership can focus on high-value decisions while all administrative, communications, and operational follow-through are handled with precision.

Role Responsibilities

• Lead and support special projects and strategic opportunities as needed.
• Serve as a thought partner to senior leadership on priorities and scheduling aligned with annual goals.
• Support business development needs, including preparing presentations and managing mergers and acquisitions administration.
• Support board communications and assist with preparing materials for board of directors, all-hands, and third-party meetings.
• Collaborate with the executive team and direct reports on priority initiatives and pressing items.
• Monitor senior leadership email to identify action items and ensure follow-through.
• Travel with senior leadership as needed and attend all meetings in the absence of the chief of staff, taking notes and tracking follow-ups.
• Provide administrative support for scheduling, calendar management, travel, expense reports, and contracts.
• Answer office lines, deliver messages to team members, oversee mail and postal items, and manage office supply needs.

Background & Experience

• College degree in Business Management or Finance.
• One to two years of corporate experience in business development, operations, or administrative support for senior leadership is preferred.
• Strong executive presence and sound business judgment to guide recommendations and decision-making.
• Ability to work across all functions and levels within an organisation to drive collaboration and results while building trusted relationships.
• Strong critical thinking and analytical skills.
• Excellent communication skills, with experience presenting to executive leaders and third parties in a professional setting.
• Ability to adapt to changing requests and initiatives.

Sitting at the intersection of operations support and client service delivery, the Business Operations Coordinator manages administrative functions for the Diabsolut Operations, Sales, and Professional Services teams, overseeing contracts in SharePoint, event coordination, and onboarding processes. Operating across internal teams and client-facing workflows, this role ensures accurate process documentation, CRM maintenance, and compliance tracking that support the smooth delivery of IT consulting services.

Job Functions

• Provide administrative support to the operations team and its clients.
• Plan and coordinate events and meetings for both virtual and in-person formats.
• Submit and reconcile expense reports for senior executives.
• Manage all office management tasks, including ordering supplies, booking conference rooms, and renewing rental contracts.
• Maintain the contact list in the internal CRM system.
• Create, update, and maintain process documentation for operations.
• Oversee contracts and the contract management repository in SharePoint and MS Teams.
• Assist with onboarding new employees, including acquiring and maintaining up-to-date resumes every quarter.
• Track all certifications, training programmes, voucher codes, and training expenses.

Minimum Qualifications

• Post-secondary diploma in administration or have one to two years of experience in a related field.
• Experience with MS Teams, DevOps, Salesforce, and SharePoint is an asset.
• Highly proficient in MS Office, including Word, Excel, and PowerPoint, and Office 365.
• Strong work ethic with the ability to adapt to changing priorities and work well under pressure.
• Ability to work independently under general instructions with strong integrity and the ability to maintain confidentiality and manage sensitive information.
• Superior written and verbal communication skills with strong analytical and problem-solving skills.
• Exceptional commitment to customer service with a strong sense of urgency.
• Must be fluent in English and French, written and spoken, with Spanish as an asset.

A key member of the athletic business office, the Business Operations Coordinator develops zero-based budgets, monitors operating budget reports, and serves as the primary department contact for financial process approvals across an intercollegiate athletics environment. Collaborating across budget managers, senior business operations leadership, and external auditors, this role advances financial accuracy and policy compliance to support the operational integrity of the athletics department.

What You'll Do

• Onboard new staff and re-educate existing staff on business office budget, policies, and procedures.
• Maintain compliance with applicable conference, institutional, and departmental policies and procedures.
• Assist in reviewing and maintaining the athletic business office policies and procedures manual and recommend improvements where necessary.
• Assist in the annual development of zero-based budgets for select accounts.
• Serve as the primary department contact for review and approval of financial processes, including requisitions, expense reports, invoices, and corporate card transactions.
• Monitor operating budget reports for select accounts and review financials with the appropriate budget manager to clarify variances and ensure accuracy.
• Assist in the annual external auditor review by compiling data and supporting documentation.
• Provide financial information to senior business operations leadership by researching and analysing data.

Qualifications & Experience

• Bachelor's degree or an equivalent combination of education, training, and experience.
• A bachelor's or master's degree in Business Administration, Finance, Accounting, or a related field is preferred.
• One to two years of experience in an intercollegiate athletics department is preferred.
• Demonstrated experience in effectively organising and presenting financial information.
• Excellent organisational skills.

Streamlined hotel supply team performance depends on the Business Operations Coordinator, who oversees sales operations, content strategy, vendor management, and new hotel onboarding for a fast-growing travel technology company. Serving as the operational backbone of the supply team, this role advances process documentation, contingent worker training, and supply-side OKRs that directly support the company's growth objectives.

Day-to-Day Responsibilities

• Drive operational excellence for internal supply team operations, including sales operations, content operations, and vendor management.
• Create new processes and improve existing ones to meet the needs of a growing team.
• Design workflows and train contingent workers on new projects.
• Ensure all operations-related processes and procedures are well documented, including content operations and sales processes.
• Optimise the company's content strategy and facilitate new hotel onboarding.
• Develop and facilitate supply team initiatives to drive supply objectives and key results.
• Perform day-to-day operations to support the supply team.
• Prepare ad hoc analyses and participate in supply team strategy definition.

Skills & Qualifications

• Hold an undergraduate degree.
• Minimum of three years of professional experience, preferably in operations, strategy, or growth within a fast-paced technology company.
• Strong communication, organisational, and analytical skills with high attention to detail.
• Ability to navigate shifting priorities, projects, and deadlines effectively.
• Fluency in Salesforce.com.
• SQL proficiency is a plus.