BUSINESS CONTINUITY MANAGER JOB DESCRIPTION

When recovery time objectives are missed, contracts breach and regulators take notice. The Business Continuity Manager owns the enterprise framework that prevents that outcome - mapping critical business processes, driving ISO 22301-aligned planning cycles, and leading the organization's response when a disruption actually lands. Scope typically spans head office, global offices, and operational sites across multiple time zones. Program health is measured against metrics, not intentions.

As the Business Continuity Manager, you translate organizational risk appetite into tested, audit-ready continuity and disaster recovery plans that keep the business operational through natural disasters, cyberattacks, and supply chain failures. You operate across the full enterprise - spanning technology, operations, and third-party relationships - reporting into the Risk, Resilience, or IT function and engaging senior leadership on program coverage and gaps.

Career Impact: Owning an ISO 22301-aligned program at enterprise scale positions you to move into Director of Business Resilience or Head of Operational Risk roles as regulatory scrutiny of operational resilience increases.

Business Impact: The plans and exercises you maintain determine whether the organization can meet contractual recovery time objectives when an actual disruption hits, directly protecting customer commitments and revenue continuity.

Growth Opportunity: Exposure to third-party resilience assessments, supply chain risk, and cross-functional crisis response broadens your portfolio well beyond traditional BCP work, increasing market value across regulated and non-regulated sectors.

• Develop and maintain enterprise-wide business continuity and IT disaster recovery plans aligned to ISO 22301 and contractual recovery time objectives.
• Lead Business Impact Analyses across all business units to prioritize critical processes and define acceptable recovery parameters.
• Design and execute testing programs, including tabletop exercises, live drills, and simulation events to validate plan effectiveness.
• Coordinate business continuity efforts with crisis management, incident response, enterprise risk management, and third-party risk functions.
• Assess third-party supplier resilience and align vendor recovery capabilities with internal business unit requirements.
• Monitor the regulatory and standards environment to identify changes affecting continuity obligations and update program documentation accordingly.
• Deliver program status reporting to senior leadership, divisional committees, and audit functions on coverage, gaps, and improvement actions.
• Build and maintain cross-functional relationships with technology, operations, legal, and facilities stakeholders to embed continuity awareness throughout the organization.

• Bachelor's degree in Business, Information Systems, Emergency Management, or a related field, or equivalent work experience.
• 5 or more years of business continuity management experience, with demonstrated ownership of enterprise BCM program development and execution.
• Proven experience conducting Business Impact Analyses, risk assessments, and continuity plan development in a multi-site or global environment.
• Working knowledge of ISO 22301 and related standards, with practical application to program design or audit support.
• Demonstrated ability to lead continuity exercises from design through after-action reporting at both operational and executive levels.
• Strong program management skills, including the ability to manage multiple workstreams, stakeholder groups, and regulatory timelines concurrently.
• Excellent written and verbal communication skills, with demonstrated experience presenting program status and risk findings to senior leadership.
• Proven track record managing third-party relationships and assessing supplier or vendor recovery capabilities.

• Certified Business Continuity Professional (CBCP) or Member of the Business Continuity Institute (MBCI), or equivalent credential from DRII or BCI.
• Experience delivering BCM programs in a multinational environment across North America, EMEA, or APAC entities.
• Familiarity with cloud infrastructure, IT disaster recovery architecture, and SaaS application recovery in support of business continuity planning.
• Project Management Professional (PMP) certification or equivalent program management credential.

• Recovery Time Objective compliance rate, measuring how consistently tested plans meet contractual and regulatory RTO commitments.
• BIA coverage percentage, tracking the share of critical business units with current, validated impact analyses on file.
• Exercise completion rate against annual testing calendar, reflecting program execution discipline across business units.
• Audit finding closure rate within agreed remediation windows, measuring regulatory and internal audit responsiveness.
• Third-party resilience assessment completion rate, reflecting coverage of material vendors against program scope.
• Typical tools: BCM platforms (commonly Fusion, Sungard); mass notification systems (commonly Everbridge, AlertMedia); GRC tools for documentation and audit tracking.

• Base Salary Range: $110,000 to $155,000 annually, depending on scope and seniority
• Bonus: Annual performance bonus, typically 10% to 20% of base salary
• Equity: RSUs offered at larger public companies; less common at private firms
• Health Benefits: Medical, dental, and vision coverage for employee and dependents
• PTO: 15 to 25 days annually, plus company holidays
• Common Perks: Remote or hybrid flexibility, professional certification sponsorship, travel reimbursement for multi-site programs

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion, including verification of employment history and education, is a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities upon request. Candidates must be authorized to work in the United States.

The Business Continuity Manager leads and facilitates a healthcare-focused business continuity department, owning strategic direction for planning, regulatory compliance, and disaster recovery coordination. Reporting to organizational leadership and maintaining communication with internal and external stakeholders, this role enables the organization to sustain operations and resolve complex issues during business interruptions.

Key Responsibilities

• Lead and facilitate the business continuity department and programs, providing strategic direction for planning and directing objectives.
• Design, develop, implement, and support projects.
• Educate partners and stakeholders on the programs.
• Test programs and make modifications when applicable.
• Develop and maintain department budget to achieve targets.
• Oversee and have responsibility for the department, including hiring and onboarding, education and development, and performance management.
• Monitor and communicate project status.
• Identify and oversee regulatory and compliance specifications.
• Manage the projects, including establishing timelines for completion and providing ongoing monitoring and maintenance.
• Maintain communication with internal and external stakeholders.
• Support the Command Center.
• Coordinate recovery activities during a business interruption or disaster.
• Guide the resolution of complex problems or issues impacting operations.

Required Qualifications

• Bachelor's degree in Healthcare, Business, Emergency Management, or relevant field required.
• FEMA certifications (ICS 100, 200, 300, 400, 700, 800) required within 1 year of hire.
• Certified Business Continuity Professional (CBCP) required within 3 years of hire.
• Certificate in Emergency Management preferred.
• 2 to 5 years of experience in the healthcare environment required.
• 3 to 7 years of experience in business continuity, disaster, or emergency management preferred.
• 3 to 7 years of progressive leadership experience required.
• Strong knowledge of regulatory and compliance requirements in healthcare business continuity.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills with internal and external stakeholders.

Embedded within the risk and resilience function, the Business Continuity Manager develops the BCM framework and drives enhanced policies and procedures to ensure efficient business continuity activities across Pandora. Working closely with key stakeholders across manufacturing operations, this role advances program maturity by building and managing comprehensive BCP testing programs that protect business continuity across the enterprise.

Core Functions

• Develop BCM framework and enhanced policies and procedures, ensuring efficient BCM activities across Pandora.
• Support and drive Business Continuity efforts.
• Develop relationships with key stakeholders.
• Support the development, implementation, and maintenance of BCPs.
• Develop and manage a comprehensive BCP testing program and support the business in the testing.
• Develop and manage tools and practices related to Business Continuity Management.

Qualifications & Experience

• Master's degree or equivalent education required.
• 5 years of experience in business continuity and disaster preparedness, including procedural documentation.
• Extensive knowledge of Business Continuity best practices and all aspects of BCM.
• Experience in the manufacturing sector preferred.
• Prior experience with enterprise risk management is a plus.
• Strong process facilitation and project management skills.
• Strong digital skills, particularly in the Microsoft Office product suite.
• Excellent English verbal and written communication skills.

Reporting to senior management, the Business Continuity Manager shapes the extension and implementation of business continuity management programs for current and new assets, ensuring alignment with ISO, BCI, and DR standards. Partnering with business continuity champions and the parent Business Continuity Function, this role delivers measurable improvements in organizational resilience and supports audit readiness across all BCM activities.

Primary Duties

• Extend the business continuity management program for current or new assets.
• Work with business continuity champions to ensure program implementation.
• Facilitate training and awareness campaigns to develop competencies and embed a resilient culture.
• Facilitate the definition and implementation of testing and exercising plans to review the effectiveness of response and recovery plans.
• Identify improvement opportunities to the BCM program.
• Coordinate with the parent Business Continuity Function to ensure ongoing alignment between entities.
• Report regularly to senior management on the status of the BCM Program.
• Contribute to development and maintenance of the BCM Program to ensure it remains current, covers regulatory requirements, and reflects accepted practices.
• Serve as first point of contact during audits of the BCM Program.

Skills & Qualifications

• Bachelor's degree in industrial engineering, computer science, or related field required.
• 7 years of experience designing and implementing BCM systems required.
• Strong knowledge of BCM practices and protocols, including ISO, BCI, DR standards, and local regulations such as NCEMA.
• Strong analytical and problem-solving skills.
• Excellent communication skills related to facilitation, documentation, and reporting.
• Highly developed relationship management, influencing, and leadership skills.
• Strong team skills as both a leader and a collaborative team player.

Sitting at the intersection of operational resilience and regulatory compliance, the Business Continuity Manager leads delivery of exercises and invocations that validate business recovery within client contractual Recovery Time Objectives under ISO 22301 certification requirements. Operating across divisional, committee, regulated board, and client reporting levels, this role ensures the organization meets Operational Resilience standards while managing internal and external stakeholder relationships across all relevant groups.

Duties

• Manage the delivery of exercises and invocations to validate business recovery within Recovery Time Objectives per client contractual requirements.
• Manage responses to Bids and Acquisitions as required.
• Manage ISO 22301 audits and associated activity to ensure continued certification.
• Manage reporting at divisional, committee, regulated board, and client level.
• Manage the implementation of regulatory requirements to ensure compliance with Operational Resilience standards.
• Support major business incidents to facilitate responses and manage invocations.
• Manage internal and external relationships across all relevant stakeholder groups.

Requirements

• Experience delivering 1LOD and 2LOD Business Continuity in a regulated environment required.
• Experience with Discussion Paper 18 and Consultation Paper regulatory requirements required.
• Experience operating BC management at a senior level required.
• Knowledge of key business functions, including operations, sales, marketing, finance, and corporate governance.
• Strong knowledge of risk management concepts, methodologies, and controls.
• Detailed knowledge of ISO and BCI standards, tools, and techniques of BC.

A key member of the Business Continuity and IT resilience team, the Business Continuity Manager leads Disaster Recovery exercises in accordance with regulatory and contractual obligations and delivers Crisis Management testing, exercising, and strategic improvements across financial institution operations. Collaborating across operations, compliance, and senior boards, this role builds the organizational capability to sustain payments and banking services through structured DR plans, end-to-end system mapping, and NBB compliance activities.

Functions

• Schedule Disaster Recovery exercises in accordance with regulatory and contractual obligations, and manage preparation, execution, and reporting.
• Conduct Business Resumption Exercises and maintain preparedness of off-site locations.
• Identify, articulate, and manage risks to the DR Programme and applications.
• Produce Disaster Recovery Plans to industry standards.
• Conduct platform stakeholder analysis in support of communications and crisis management planning.
• Produce monthly reporting to Group and supervisory boards.
• Perform end-to-end system mapping and critical asset identification.
• Lead Crisis Management testing, exercising, strategic improvements, and personnel training.
• Conduct Business Resumption Planning and NBB compliance activities.
• Provide evidence as required for audit and manage security investigations and remedial actions.

Experience & Qualifications

• 2 to 3 years of practical experience in Business Continuity Management or IT Service Continuity Management within financial institutions required.
• ISO 22301 and ISO 27001 knowledge mandatory.
• Knowledge of MaRisk and other German bank-related laws appreciated.
• Banking knowledge, specifically in Payments, is an advantage.
• Strong analytical and problem-solving skills.
• Excellent knowledge of Microsoft Office.
• Structured, organized, with good interpersonal skills.
• Proficient in English and German.

Effective international business continuity depends on the Business Continuity Manager, who delivers the development and maintenance of a global Business Continuity and Resilience Framework and drives implementation of robust continuity plans and procedures across the firm. Based within the Business Continuity and Resilience team and reporting to the Senior Manager, this role enables the organization to obtain and maintain ISO 22301 certification while ensuring crisis management and incident response arrangements remain current and tested.

Accountabilities

• Assist the Senior Manager in developing an effective international business continuity framework and plans for recovery and continuity of critical services.
• Deputise for the Senior Manager during business interruptions and cover their responsibilities as needed.
• Organise periodic Business Impact Analysis and Business Continuity Plan meetings to confirm adequacy of current processes and recovery strategies.
• Produce action lists from meetings and ensure agreed actions are implemented.
• Provide ongoing assistance to help the firm obtain and maintain ISO 22301 certifications.
• Ensure updates to Crisis Management procedures and arrangements.
• Develop and implement incident management and business continuity exercises.

Position Requirements

• At least 5 years of experience in a business continuity environment required.
• Business Continuity qualification such as CBCI preferred.
• Knowledge of BCI Good Practice Guidelines and ISO 22301, ISO 22313, or ISO 27001 required.
• Strong stakeholder management and relationship-building skills.
• Strong written and verbal communication skills.
• Excellent time management skills.
• Ability to maintain discretion, diplomacy, and confidentiality at all times.
• Ability to remain calm and composed during demanding situations.

As the Business Continuity Manager, this role is responsible for managing the global business continuity program for WFS across all locations, including head office, global offices, and global operations sites, leading the development and maintenance of business recovery plans and conducting Business Impact Analyses. The global operations team relies on this work to ensure WFS is prepared to respond and limit interruption in the event of a major incident or disruption across all geographies.

Activities

• Develop and maintain business recovery plans and procedures, and review and expand existing plans and protocols.
• Conduct risk assessments for departments and functions, analyzing potential business impact of unpredictable interruptions such as natural disasters, security breaches, and market disruptions.
• Identify and implement recovery operations to allow the company to function at limited capacity if infrastructure is damaged or destroyed.
• Create and facilitate practice drills for plan execution and delivery of the audit process, including yearly head office continuity tests.
• Increase business continuity awareness throughout the organization through initiatives and staff training.
• Coordinate the executive Crisis Management Team and the Americas Major Incident Response Team.
• Support incident and crisis management programs in the Americas and globally as required.
• Coordinate with Global Administration and physical operations teams on business continuity planning.

Knowledge, Skills & Abilities

• Degree-level education preferred, though not essential.
• MBCI certification required.
• ISO 22301 Lead Auditor certification preferred.
• 5 years of experience in business continuity and risk management, including in a global multi-site environment.
• Demonstrable experience managing major incidents and business disruptions.
• In-depth knowledge of business continuity best practice aligned to ISO 22301.
• Experience in conducting Business Impact Analyses and delivering continuity tests and exercises as required.
• Strong understanding of IT systems and Disaster Recovery.

Business Continuity Manager owns supply chain risk identification and resiliency-building by mapping systems and business processes supporting the supply chain and managing a portfolio of risk projects to drive mitigation and remediation activities with internal and external partners. The work directly supports the corporate business continuity organization by serving as the control tower of incident management activities during supply chain disruptions and acting as liaison between sourcing, operations, and enterprise risk functions.

Operational Focus

• Map systems and business processes supporting the supply chain, including those outside direct organizational control, to identify risk and drive resiliency.
• Assist in developing technology-driven solutions for the business continuity program to improve supply chain resiliency.
• Manage a portfolio of risk projects to build resiliency into the supply chain.
• Identify and assess supply chain risk and drive mitigation and remediation activities with internal and external business partners.
• Act as liaison between sourcing and operations and the corporate business continuity organization.
• Serve as control tower of incident management activities during times of supply chain disruption.

Professional Experience

• 7 or more years of relevant business continuity experience required.
• 7 or more years of enterprise risk management experience in a supply chain organization required, with preference for 9 or more years at a top-ranked supply chain company.
• 3 or more years of incident management experience, including leading executive communications.
• Good understanding of business continuity planning strategies and current and emerging global supply chain risks.
• Familiarity with enterprise risk management tools, processes, and third-party vendors.
• Demonstrated experience working in cross-organizational teams and matrix organization structures.
• Distinctive problem-solving and analytical skills combined with proven business acumen.
• Recognized industry member with a strong professional network in supply chain risk.

The Business Continuity Manager produces actionable business continuity and IT disaster recovery plans, tools, templates, and training materials by translating business priorities into structured program frameworks across internal teams and third-party providers. Serving as the organization's subject matter expert in business continuity and disaster recovery, this role advances program health by developing testing programs, reporting against KPIs, and facilitating lessons-learned reviews following invocations.

Key Deliverables

• Lead the development of processes and protocols to translate business priorities into actionable business continuity and IT disaster recovery plans.
• Lead the development of business continuity and IT disaster recovery tools, templates, and training materials.
• Develop, update, and execute business continuity program goals, including reporting against metrics and KPIs to assess program health and drive continuous improvement.
• Develop and manage testing programs for all business continuity and IT disaster recovery plans.
• Establish frameworks to monitor and manage the rollout, refresh, and testing of continuity and disaster recovery plans.
• Ensure business continuity and IT disaster recovery practices are understood and delivered by internal teams and third-party providers.
• Fulfill the role of business continuity and disaster recovery subject matter expert across the organization.
• Facilitate and supervise execution of exercises and tests to identify gaps, lead lessons-learned reviews post-invocation, and update plans as necessary.

Background & Experience

• 4 or more years of experience in business continuity management and IT disaster recovery required.
• Thorough understanding of risk management principles and frameworks.
• Strong knowledge of IT disaster recovery, including legacy and modern application architectures.
• Experience managing responses to significant disruptive events.
• Excellent strategic, analytical, and problem-solving skills.
• Strong program management and organizational skills.
• Strong interpersonal and communication skills, with the ability to build relationships and influence decision-making.
• Ability to work in a complex global environment and drive initiatives to closure.

Embedded within the enterprise risk and resilience function, the Business Continuity Manager develops and maintains global business continuity management plans that enable business units to resume operations within agreed recovery time objectives, coordinating programs across crisis management, emergency response, incident management, and enterprise risk. Working closely with technology, third-party suppliers, and senior management, this role advances organizational resilience by conducting periodic exercises, managing audits, and providing business continuity training at all levels of the organization.

Areas of Ownership

• Work with third-party consultants to execute business impact assessments and prioritize business continuity efforts.
• Maintain and enhance global business continuity management plans to allow business units to resume operations within agreed recovery time objectives.
• Assess and improve resiliency programs related to third-party suppliers to align vendor recovery capabilities with business unit requirements.
• Collaborate with the Technology function to ensure alignment of disaster recovery and business continuity efforts and escalate discrepancies to management.
• Establish and report key metrics for periodic reporting to senior management.
• Conduct periodic exercises and manage corrective actions to enable continuous improvement.
• Coordinate business continuity programs with crisis management, emergency response, incident management, and enterprise risk management for unified oversight.
• Manage business continuity audits and assessments conducted by regulators and third parties to ensure compliance.
• Provide business continuity training to all levels of the organization.

Required Qualifications

• Bachelor's degree in a related field required.
• Certification such as CBCP preferred.
• 5 or more years of business continuity experience, including development and leadership of BC function, business impact assessments, exercises, and reporting.
• Experience auditing and assessing business continuity programs and responding to internal and external audit requests preferred.
• Technical knowledge to coordinate with Technology teams on disaster recovery plans for SaaS, on-premise, and hosted environments.
• Experience with cloud-based technology, call center continuity, and enterprise risk management preferred.
• Strong program management, organizational, and communication skills.
• Collaborative approach to problem-solving with ability to engage a wide range of business process leaders.
• Experience creating and delivering effective presentations to senior management.

Reporting to organizational leadership, the Business Continuity Manager develops, maintains, and implements business continuity strategies and solutions, including risk assessments, business impact analyses, and documentation of business continuity procedures, leading a team to accomplish corporate-wide continuity goals. Partnering with stakeholders across enterprise functions, this role refines the BCM program by reviewing and evaluating improvement methods, facilitating enterprise-wide event exercises, and ensuring documentation satisfies regulatory and internal audit requirements.

Role Responsibilities

• Lead corporate-wide contingency planning and business continuity efforts.
• Review and evaluate methods to improve the BCM program and align it with industry standards and regulatory requirements.
• Manage a team to accomplish the organization's business continuity goals and foster a collaborative work environment.
• Contribute to the development and maintenance of the enterprise-wide BCM program, including tools, instructional guides, and governance processes.
• Review and update annual testing and documentation timelines to ensure schedules and target dates are met.
• Develop and facilitate enterprise-wide event exercises, including coordination with external vendors.
• Guide stakeholders to ensure their BCM processes align with enterprise standards and quality requirements.
• Ensure documentation remains current and sufficient to satisfy regulatory and internal audit requirements.

Qualifications & Experience

• Bachelor's degree and minimum 3 years of related experience, or equivalent combination of education and experience required.
• Certifications such as CBCP, CBCI, CBCM, or EDRP preferred.
• PMP certification or significant project management experience a plus.
• Supervisory or leadership experience, including managing small teams remotely, preferred.
• Knowledge of BCM governance and operational risk framework requirements.
• Experience with enterprise risk management organizations and industry best practices.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
• Experience with third-party BCM software programs a plus.

Sitting at the intersection of regulatory compliance and operational resiliency, the Business Continuity Manager deploys and manages the BCM framework for North American legal entities while coordinating with regional BCM leads for APAC coverage and building mapping to align technology recovery SLAs with business impact requirements. Operating across business lines, Enterprise Risk, and IT functions, this role advances the overall operational resiliency program by managing document updates, providing BC guidance to all stakeholders, and coordinating governance oversight consistent with the global BCM framework.

Job Functions

• Deploy and manage the BCM framework for North American legal entities and coordinate with regional BCM leads for APAC coverage.
• Manage business continuity document updates for adherence to industry and risk management governance guidelines, including completion of BIAs and BCPs.
• Understand, interpret, and apply all relevant regulations to ensure the BCM program meets industry standards and complies with applicable requirements in all jurisdictions.
• Input to BCM training and awareness materials and provide training to staff.
• Develop and maintain relationships across all levels of the organization and provide BC guidance to all stakeholders.
• Coordinate governance oversight across the BCM framework in North America, consistent with the global BCM framework.
• Assist in the development, administration, and maintenance of incident management programs.
• Build mapping to align technology recovery SLAs (RTOs and RPOs) with business impact requirements and partner with Enterprise Risk and IT to advance the overall operational resiliency program.

Skills & Qualifications

• Minimum 8 years of experience in business continuity, operational resiliency, or crisis management required.
• Working knowledge of business continuity best practices, industry standards, and regulations.
• Ability to apply operational risk management principles across business and technology processes.
• Strategic and critical thinking skills with the ability to work through ambiguity and deliver precise, practical solutions.
• Ability to work under pressure, formulate solutions, and defend assumptions.
• Strong communication and relationship management skills with attention to detail.
• Highly self-motivated, able to work independently and in partnership with regional BCM leads.
• Proficient in MS Outlook, MS Word, and MS Excel.

A key member of the Business Resilience department, the Business Continuity Manager supports ongoing engagement with business continuity planning and incident management frameworks across the university, acting as Incident Manager on a rota basis during adverse events. Collaborating across management levels and with the Director of Business Resilience, this role develops comprehensive and consistent BIA and BCP coverage that protects university operations and supports post-incident root cause analysis to prevent reoccurrence.

What You'll Do

• Support ongoing engagement with business continuity planning and incident management frameworks across the university and develop closer cross-activity working.
• Engage with management at all levels to provide subject matter expertise and serve as a key point of contact for local staff developing BIAs and BCPs.
• Support the corporate level in implementing incident response mechanisms and systems.
• Support the continual development of the university's incident response strategy, including plans and systems for ongoing operation and recovery of key services.
• Undertake regular reviews of local BCP arrangements to ensure continuity and incident plans are current and fit for purpose.
• Support and conduct exercising and training at various levels across the university.
• Contribute to post-incident reviews and root cause analysis to prevent reoccurrence.

Requirements

• Relevant degree or equivalent professional experience required.
• Professional qualification in business continuity required.
• At least 3 years of experience in a similar role within a complex organization required.
• Experience delivering policies and procedures in a large organization, ideally in business continuity or risk management.
• Good understanding of higher education and the relevant regulatory landscape.
• Experience of operational risk management and effective mitigation planning.
• Track record of successfully managing people, projects, and change management initiatives.
• Strong influencing, negotiating, and cross-organizational communication skills with the ability to maintain confidentiality.

Sustained operational continuity across all Ofcom Groups depends on the Business Continuity Manager, who develops and implements plans to keep the business running after disruptive events and leads the annual cross-business Major Incident exercise while working with departments to satisfy regulatory obligations and protect company assets. Serving as a subject matter expert within the Risk Management team and reporting to the Head of Risk Management and Insurance, this role enables the organization to maintain ISO compliance, prepare all employees through contingency training, and proactively identify and resolve issues before they escalate.

Day-to-Day Responsibilities

• Develop and implement plans and strategies to keep the business running after disruptive events.
• Maintain contingency readiness at all times to enable rapid loss mitigation and asset protection during any disruption.
• Assist with ISO compliance oversight, liaising with management and project teams to ensure audit issues are reviewed and resolved regularly.
• Work with departments to ensure regulatory obligations are satisfied and company assets are protected in the event of disruption.
• Set up systems for timely identification and resolution of issues before they escalate into disruptive problems.
• Prepare and deliver organization-level contingency training to all employees.
• Conduct periodic reviews of existing BCPs and provide recommendations to senior management.
• Lead the annual cross-business Major Incident exercise and contribute to the overall Risk Management function.

Experience & Qualifications

• Membership of a recognized professional body such as the Business Continuity Institute, Institute of Risk Management, or AIRMIC required.
• Expertise and practical experience in business continuity and ISO compliance required.
• Experience working in a matrix organization with senior executives and cross-departmental stakeholders.
• Strong project management skills with the ability to manage a varied and demanding workload and prioritize in an agile manner.
• Strong networking, consulting, and interpersonal skills with cultural awareness.
• Ability to communicate clearly and confidently to a variety of audiences, both orally and in writing.
• Ability to work independently and collaboratively, seeking guidance as needed.
• Strong analytical skills with the ability to identify threats and communicate the bigger picture.

As the Business Continuity Manager, this role supports Business Resilience Programs with a focus on Third Party and Cyber Resilience, contributing to the establishment of the ERM framework and the design, management, and execution of the Third Party Resilience Assessment program. The Business Resilience department relies on this work to ensure regulatory requirements are met and that Vendor Relationship Owners, Supplier Risk, and BCP teams receive actionable recommendations for third parties and potential mitigation strategies.

Scope of Work

• Support Business Resilience Programs with a focus on Third Party and Cyber Resilience.
• Contribute to the establishment of the ERM framework and support its implementation in Business Resilience.
• Contribute to the establishment, maintenance, and embedding of the Third Party Resilience Assessment program.
• Provide consultation to Vendor Relationship Owners, Supplier Risk, and BCP teams regarding recommendations for third parties and potential mitigation strategies.
• Partner with BCM Governance, Enterprise Risk, Internal Audit, and other risk partners to ensure regulatory requirements are met and aligned with the firm's resiliency strategy.
• Communicate highly complex models and business concepts to all levels of the firm, including senior leadership, in written and oral form.

Position Requirements

• Bachelor's degree in a business or technology-related field required.
• Minimum 5 years of experience in Risk Management, Business Continuity Planning, Technology, Third Party Risk, or related work required.
• Experience with the Financial Services Industry preferred.
• Knowledge of BCP and third-party regulatory requirements applicable to financial services.
• Knowledge of third-party resilience program components, including assessing compensating controls and making recommendations to internal stakeholders.
• Basic understanding of technology data center recovery methodologies.
• Ability to analyze, comprehend, and leverage complex risk and operational data.
• Ability to perform sound problem-solving under pressure during crisis and incident management situations.
• Demonstrated participation in cross-functional and matrix organization teams.

Business Continuity Manager leads a team of risk management professionals in completing business impact analyses, risk assessments, and creating and maintaining business continuity plans across the workforce, workplace, internal applications, and third-party services within the FS Business Risk Office. Success in the position means developing a deep understanding of business strategies and risk profiles, advancing regulatory compliance, and enabling confident, data-inspired decision-making for internal customers across the enterprise.

Work Activities

• Lead a team of risk management professionals in completing business impact analyses, risk assessments, and creating and maintaining business continuity plans.
• Lead comprehensive testing strategies for workforce, workplace, internal applications, and third-party applications and services.
• Develop a deep understanding of business strategies, products, services, and risk profiles.
• Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite.
• Analyze data to proactively identify risks and trends and provide insights that support internal customers in decision-making.
• Guide business partners on implementing risk policies and programs and drive collaboration across risk, compliance, and operational risk functions.
• Ensure independent escalation of risk management gaps, issues, and emerging risks, including regulatory focus areas.

Knowledge, Skills & Abilities

• Bachelor's degree required, Master's degree, JD, or MBA preferred.
• Certifications from the Business Continuity Institute (BCI) or Disaster Recovery Institute (DRI) required.
• PMP Certification or Master's Certificate of Project Management preferred.
• At least 4 years of experience in Financial Services or Risk Management required.
• At least 4 years of experience in Business Continuity required.
• At least 2 years of people management experience required.
• At least 2 years of experience in project, process, or program management required.
• Experience with Business Continuity standards and frameworks.
• Strong analytical, problem-solving, and communication skills with the ability to present to executive leadership.
• Curious, methodical, action-oriented, and collaborative team leader with strong customer focus.

The Principal Business Continuity Manager creates and maintains the BCM dashboard, analytics, and performance metrics that support the overall vision, strategy, and execution of the BCM Program as an enterprise function. Reporting to senior leadership and collaborating with business functions across a pharmaceutical or biotechnology organization, this role guides enterprise-wide BCM by facilitating Business Impact Analyses, overseeing Management Action Plans, and ensuring documented compliance across all functions and groups.

Leadership Responsibilities

• Support the overall vision, strategy, and execution for the BCM Program and develop BCM as an enterprise function.
• Develop business continuity plans, manuals, and documentation, including tools and templates.
• Support BCM strategic and operational roadmaps, program goals, center of excellence, and objectives.
• Meet with leadership to understand business needs and critically think through risks and mitigations.
• Drive and manage communications with internal and external BCM stakeholders.
• Collaborate with business functions to perform Initial Business Assessments, Business Impact Analyses, Continuity Requirement Analyses, and Risk Assessments.
• Facilitate BCM exercises and oversee creation of Management Action Plans.
• Ensure documented evidence of compliance to support BCM audits and ongoing maintenance of all BCM plans across all functions and groups.

Professional Experience

• MS in Accounting, Finance, Computer Science, Engineering, Information Systems, or MBA required.
• CBCP or MBCP certification preferred.
• PMP certification a plus.
• 12 to 15 years of experience in business continuity management programs required.
• 10 or more years of project management experience with demonstrated leadership capabilities required.
• Pharmaceutical or biotechnology industry experience preferred.
• Experience in developing a scaled BCM model and working with BCM programs using Agile and Lean methodologies.
• Exceptional interpersonal, presentation, and prioritization skills with ability to engage senior leaders and third-party partners.
• Self-motivated, proactive, independent, and responsive with advanced strategic and analytical skills.

Embedded within the IT and business continuity leadership team, the Business Continuity Manager leads the creation, maintenance, and continuous improvement of IT disaster recovery plans for physical locations with essential IT assets and systems, coordinating tabletop exercises with teams and senior management for training and validation of BC and DR plans. Working closely with Infrastructure, Application, Business, and Audit leaders, this role executes the full lifecycle of disaster recovery strategy including documentation, rehearsal, budget development, and crisis management activities during BC and DR events.

Strategic Responsibilities

• Develop disaster recovery plans for physical locations with essential IT assets and systems for internal and external customers.
• Lead the creation, maintenance, and continuous improvement of IT disaster recovery plans, including documentation of test results and program strategy.
• Lead the testing and rehearsal of disaster recovery strategies in partnership with Infrastructure, Application, and Business leaders.
• Write reports summarizing activities including goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
• Partner with IT and Business BCP leaders to develop recovery time and recovery point goals for essential systems and maintain the listing of essential applications.
• Work with Internal and External Audit, Risk, and Compliance to achieve all regulatory or customer-mandated BC and DR obligations.
• Coordinate tabletop exercises with teams and senior management for training and validation of BC and DR plans.
• Lead BC and DR Crisis Management activities and coordinate response during BC and DR events, participating in other incident management activities as needed.
• Drive the inventory, classification, ranking, and documentation of business processes and create business continuity and disaster recovery budgets.

Background & Experience

• Bachelor's degree in an IT-related program with more than 3 years of related experience required.
• Certification in DR, BCP, FCP, or Project Management preferred.
• Deep understanding of BCP and IT Disaster Recovery techniques, principles, methodologies, and supporting technologies required.
• Must understand cloud computing and IaaS services for IT DR.
• Familiarity with legacy and modern application architectures, including web applications, web services, SOA, microservices, and network protocols, as well as storage and backup services.
• Experience with formal change management and ability to coordinate activities across Application Owners, Technical Resources, Vendors, and Auditors.
• Strong organizational and communication skills related to facilitation, documentation, and reporting.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Reporting to business resilience leadership, the Business Continuity Manager supports business lines across a global entertainment organization to develop and maintain business continuity plans, leading business process review meetings, completing Business Impact Analyses, and revising crisis playbooks in partnership with studios and offices. Partnering with departments and vendors across multiple workstreams, this role coordinates an enterprise mass notification system and an Emergency Preparedness Program at global locations to ensure the organization can respond effectively to crises and disruptions.

Ownership Areas

• Support business lines to develop and maintain business continuity plans and lead business process review meetings with process owners.
• Complete Business Impact Analyses as part of process reviews and revise crisis playbooks and risk assessments in partnership with studios and offices.
• Partner with departments to advance the Emergency Preparedness Program at global locations.
• Conduct training and exercises for business continuity plans and crisis response playbooks.
• Administer the enterprise mass notification system, including ongoing maintenance and training.
• Respond to ad hoc requests for BC and risk information and support, both tactical and strategic.
• Manage program metrics and prepare executive-level reports on program status.
• Manage multiple workstreams, contract staff, and vendors across different stakeholders and timelines.

Education & Experience

• Bachelor's degree in Humanities, Business, Emergency Management, or related field required; Master's degree a plus.
• Certified Business Continuity Professional (CBCP) or equivalent from DRII or BCI required.
• Certified Emergency Manager (CEM) a plus.
• 5 or more years of experience in a full-time Business Continuity role required.
• Knowledge of ISO 22301, NFPA-1600, and other business continuity and crisis management standards required.
• Proficiency in BC support tools such as Fusion and Sungard, and mass notification systems such as Everbridge and AlertMedia.
• Strong interpersonal skills with the ability to develop and maintain relationships at all levels of the organization.
• Experience planning and conducting training and exercises, including exercise design, objectives, expected actions, and after-action reports.
• Ability to synthesize complicated issues and present options verbally and in writing.
• Ability to travel domestically and internationally up to 15% of the time.