• Evolving, building and implementing a BCM framework, operating model and governance.
• Collaborating and building cross functional partnerships across the organization 
• Responsible for developing the strategy for the overall BCM program
• Ownership of the BCM policy and process, setting a Global and regional BCM programme
• Developing Business Continuity strategies and approaches in line with recognised standards
• Delivering effective advice on Global crisis response against BCM incidents
• Conducting post incident reviews and lessons learnt to enhance plans and processes
• Conducting horizon scanning activity for new and emerging risks both internally and externally, being sure to engage key stakeholders
• Driving the development of BCM capability through understanding industry trends and emerging models for BCM management
• Representing the Service team on pan BT crisis management calls and BCM forums

Skills: BCM Framework Building, Cross-Functional Collaboration, Strategic Program Development, Global Policy Ownership, Continuity Strategy Design, Crisis Response Advisory, Post-Incident Review, Risk Scanning & Engagement

• Develop PACS business continuity and disaster recovery strategy
• Coordinate and provide oversight to pre-emptive BCM activities across PACS
• Coordinate the efforts of the business recovery teams when business continuity plan is activated
• Ensure compliance with Prudential’s BCM requirements and adherence to MAS BCM guidelines 
• Provide secretariat support to PACS BCM ExCo
• Promote awareness of business continuity risk among staff
• Annual attestation to the Board on PACS’ business continuity readiness
• Manage annual IT Disaster Recovery exercise with IT department
• Perform ad-hoc Business Continuity based on emerging threat scenarios
• Perform third party assessment on business continuity capability
• Manages and coordinate PACS responses and actions to CoVID-19 guidelines published by MoM and MAS

Skills: Continuity Strategy Development, BCM Coordination, Recovery Team Oversight, Compliance Management, Secretariat Support, Risk Awareness Promotion, Board Attestation, IT Disaster Recovery Management

• Lead the Business Continuity Management topic with a worldwide scope
• Design, implement, monitor and improve Business Continuity Management (BCM) System
• Prepare the organizational units for emergencies through exercises and tests and implement additional precautionary measures
• Engaging in business impact analysis (BIA) and coordinating the emergency concepts, in close cooperation with the other departments
• Ensure that risks are minimized, and business processes are effectively supported
• Advice as a competent contact person regarding the content and use of the Business Impact Analysis (BIA)
• Support the promotion of awareness for BCM and crisis management
• Implement all relevant processes as part of the 2nd Line of Defense, observe the regulatory requirements, document results
• Roll-Out Global Business Continuity Concept in local entities worldwide
• Identifying potential opportunities for improvement and taking lead on the actions

Skills: Global BCM Leadership, System Management, Emergency Coordination, BIA Engagement, Risk Management, Advisory Support, Awareness Promotion, Compliance Documentation

• Coordinate with key stakeholders to implement Risk Management Policy for the company
• Workshops with the key stakeholders across risk management lifecycle
• Oversee the periodic enterprise risk management lifecycle and ensure follow-through on risk mitigation plans
• Coordinate with key stakeholders to implement Business Continuity Management program for the company
• Support the delivery of all aspects business continuity management program including planning, testing, incident management and disaster recovery.
• Collaborate with business management to achieve the application of the operational resiliency program and risk management processes
• Enable the continuous assessment of risk and the effectiveness of the operating and control environment.
• Assist in the implementation and management of an effective company compliance program
• Promote company compliance awareness and training for the company

Skills: Risk Policy Implementation, Workshop Facilitation, ERM Oversight, BCM Program Coordination, BCM Support, Resiliency Collaboration, Risk Assessment, Compliance Management

• Design, implement and maintain BCM Risk profiling, Business Continuity Frameworks and Crisis Management plans
• Identifying threats, strategizing a business continuity, identifying gaps etc.
• Work with various stakeholders and Senior Management
• Gain engagement and advise on business continuity preparations
• Design, organise and facilitate Training and awareness programs
• Provide consultative approach and advice to plan owners on the development of BC plans and procedures
• Work with 2nd Line of Defence, and other business lines to prepare for multiple threat scenarios
• Developing and manage the Business Continuity risk register
• Determine business impact and I.T Applications/System restoration priorities/requirements and are in line with business requirements/risks
• Develop a close working relationship with Government Departments, Security Services, Police and Counter Terrorist Agencies

Skills: Threat Identification, Stakeholder Engagement, Continuity Advisory, Training Program Design, BC Plan Development, Threat Collaboration, Risk Register Management, Business Impact Assessment

• Oversee the creation of an enterprise-wide business continuity plan. 
• Creating includes identifying gaps and developing a roadmap for achieving a highly functioning continuity plan.
• Research, coordinate with IT and implement business continuity plan software.
• Review and update the business continuity plan on a regular and continual basis.
• Complete crisis management plans (component of business continuity plan) for each type of crisis including communication templates 
• Determinate a responsible executive team to initiate the plan.
• Incorporate the existing ABTech disaster recovery plan into the overall business continuity plan.
• Work with business unit management to enhance continuity and crisis plans
• Mitigating the effect of a technology system, application failure or other problem
• Conduct and/or coordinate the regular testing of the business continuity plan, document results 

Skills: BC Plan Oversight, BC Software Implementation, Crisis Plan Development, Exec Team Responsibility, DR Plan Integration, Plan Enhancement with Units, Tech Failure Mitigation, Plan Testing Coordination

• Utilize results to remediate deficiencies and improve performance
• Participate in external business continuity management organizations
• Continuing education programs to stay abreast of trends and industry best practices
• Lead the coordination of response and recovery activities 
• Communicate the status in the event of an incident.
• Communicate to employees about the actions and responsibilities required under the various crisis scenarios.
• Create and administer training and awareness materials on the topic of business continuity and resiliency.
• Attend meetings with senior management and update them regularly and upon request, on the status of Business Continuity and Disaster/Crisis Recovery.
• Developing and implementing policies, processes, procedures, training, and controls surrounding the program

Skills: Deficiency Remediation, Organization Involvement, Continuing Education, Response Coordination, Incident Communication, Employee Crisis Communication, Training Material Creation, Management Updates

• Ensuring regular training and testing
• Own Division Centre business continuity. 
• Lead business continuity planning for PLRE. 
• Define and evolve a smart PLRE business continuity framework 
• Evolve and embed effective incident management processes
• Maintain business continuity information within integrated risk platform
• Document, maintain and test plans and associated incident management and recovery information
• Work with parent Pacific Life and PLRE BU’s to transition into 
• Producing, maintaining and communicating all policies, processes, procedures, reports or other relevant documentation. 
• Ensure right-sized smart solutions are in place and in line with agreed contingency plans for the larger Pacific Life group

Skills: Divisional BCM Ownership, PLRE BCM Leadership, Smart Framework Development, Incident Process Evolution, Continuity Information Maintenance, Pacific Life Collaboration, Policy Management, Solutions Implementation

• Drive business continuity program and obtain ISO22301 certification
• Participate in business impact assessments, internal audits, customer audits, compliance certifications, third-party risk management
• Provide accurate and consistent responses to customers or third-party business continuity enquiries
• Design necessary control required to comply with international standards and regulations
• Evaluate technical and organisational controls to ensure effectiveness and compliance
• Draft documents including policies, procedures, business continuity and disaster recovery plans
• Plan and coordinate business continuity and disaster recovery drills.
• Provide overall governance, monitoring and reporting on business continuity adherence and effectiveness across all PLRE.
• Schedule and undertake annual business continuity readiness audits, assessments, training and tests in conjunction with Division Centre IT, BU’s and parent Pacific Life
• Produce regular MI on business continuity status across PLRE

Skills: Program Management, Auditing and Compliance, Communication, Regulatory Control, Control Evaluation, Documentation, Drill Coordination, Governance

• Lead the development and maintenance of business preparedness for business continuity / disruptive events across one or more lines of business
• Work with functional leads and senior leaders across the Lines of Business, leveraging Business Continuity subject matter expertise 
• Identify, define and implement appropriate solutions that account for customers, operational need and cost
• Ensure businesses and functions have adequate, effective, and tested BC strategies in place and that evidence exists to substantiate this
• Lead and manage all activity for one or more lines of business to ensure compliance with appropriate Enterprise Policy and standards
• Working with multiple functions and teams to define and coordinate a schedule of testing of contingency arrangements 
• Drive training and awareness activities that ensure the embedding of Business Continuity across the MU
• Identify, challenge, and report gaps between customer expectation of IT recovery against recovery times achievable
• Support and contribute as a subject matter expert to ISO22301 audit activities, and other internal and external audits

Skills: Business Continuity Leadership, Cross-Functional Collaboration, Solution Implementation, Strategy Assurance, Policy Compliance, Testing Coordination, Recovery Management, Audit Support

• Experience in risk and control related experience in the financial services industry
• Have a good understanding of key risk and control concepts in one or all areas of disciplines 
• Have proven leadership and staff development experience
• Have excellent communication skills in an international environment
• Experience in a Business Continuity role or similar
• Have prior experience with Crisis coordination
• Have a strong background in Financial Services
• Basic IT knowledge and strong MS Office
• Experience with communicating with leadership and executives
• Excellent communication skills in an international environment

Qualifications: BS in Emergency Management with 18 years of Experience

• Experience leading or working as part of a planning team
• Experience with evaluating new hazards and threats and identifying ways to mitigate
• Experience working on a risk assessment project
• Experience maintaining business continuity plans and checklists
• Experience in exercise planning or managing exercise program
• Experience working on the incident and/or crisis teams responding to real incidents
• Understand DRII Professional Practices, ISO 22301, NFPA 1600
• Experience drafting, maintaining Business Continuity and/or Emergency Preparedness Plans
• Experience facilitating multiple cross-organizational Business Impact Analysis (BIA) and recommending/implementing Business Continuity Strategies
• Experience in emergency preparedness and response, business continuity, disaster recovery, and crisis management

Qualifications: BS in Information Technology with 10 years of Experience

• Ability to operate and communicate at all levels of seniority
• Analytical, resourceful, creative and self-driven
• Strong team player and also an independent contributor
• Good comprehension of Banking products, services and technology preferred
• Has led project/programme management initiatives, good time management
• Good understanding of BCM regulatory requirements
• Professionally accredited BCM practitioner (e.g. BCI, DRI)
• Speaks well, able to command a presence particularly with the senior management
• Takes ownership, demonstrates broader and strategic thinking, and leads effort with minimal or no supervision.
• Working experience in the financial sector and demonstrated involvement in Business Continuity Management, Crisis Management and Technology Risk Management 

Qualifications: BS in Risk Management with 5 years of Experience

• Able to comply with the company’s safety and quality policy at all times.
• Flexibility in schedule to include obligations outside of regular business hours
• High tolerance for ambiguity and a capability for self-directed work.
• Perform at high levels in stressful situations.
• Ability to simplify Business Continuity concepts and requirements.
• Ability to effectively communicate and advocate program goals, values, obstacles, and priorities across the business to gain the right level of participation and input from key areas.
• Proficiency or mastery of Business Continuity program management, to include readiness, response, and recovery in a matrixed environment or similar experience/environment 
• Possess a deep understanding of commercial business acumen/strategy, business functions, and priorities.
• Develop cross-functional engagement to drive results within the Business Continuity Program, internally and externally.
• Gain commitment from business functions to ensure resources are available for all required Business Continuity activities.

Qualifications: BS in Cybersecurity with 7 years of Experience

• Solid knowledge of IT and Operations Audit methodology
• Experience in Information Technology service industry
• Effective presentation skills (presentations, reports, emails etc.)
• Hands-on experience in managing a sizable firm’s business continuity framework
• In-depth understanding of business continuity management and governance frameworks
• Understanding of International BCM standards promoted by BCI and DR and ISO
• Able to articulate ideas and convey message in concise, simple and professional manner
• Strong knowledge of business continuity best practices and protocols, operational risk management
• In-depth knowledge and expertise of the operations at an MNC / enterprise level, including IT practices
• Understand the delivery mechanisms and IT associated with each, and the technical and operations infrastructure

Qualifications: BS in Homeland Security with 3 years of Experience

• Proven relationship management and interpersonal skills
• Direct and practical experience in manufacturing operations.
• In-depth understanding of Business Continuity Management
• Strong industry (care home) experience with some understanding of Business Continuity
• Excellent relationship and stakeholder management skills
• High level of credibility and influence at all levels of the business in a positive manner
• Excellent organizational skills and confidence in written and verbal communication skills
• High focus on continual improvement with a constant drive towards efficiency and clarity
• Excellent problem-solving skills with the ability to analyze situations critically 
• Ability to balance the broader implications of solutions and wider needs of the business and customers

Qualifications: BS in Supply Chain Management with 5 years of Experience

• Demonstrable experience in executing the Business Continuity Management Lifecycle
• Experience implementing crisis management strategies within a complex organization
• Good communication skills, verbal and written in English.
• Be confident when presenting to groups of people at different management levels.
• Ability to work to deadlines with keen attention to detail and a can-do attitude. 
• Experience planning and execution of BC exercises.
• Experience in Risk Assessments and Governance
• Know Risk Management, 1st Line of Defence, and Regulatory and Compliance regimes
• Strong communication skills to effectively liaise with stakeholders and senior management
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.

Qualifications: BS in Business Administration with 4 years of Experience

• Experience in the re-insurance, or insurance industry 
• Strong attention to detail to ensure effective continuity capability is maintained
• Excellent written and verbal communication skills 
• Be able to communicate clearly and concisely
• Experience collaborating and coordinating with stakeholders across multiple territories 
• Ability to instill confidence and build relationships at all levels across the division
• Be able to balance local needs with overarching group/division requirements
• Be able to challenge the status quo and drive activities to achieve continuous improvement
• Strong understanding of incident management and business continuity best practices, standards, and tools
• Experience designing and implementing a business continuity framework within a global organization

Qualifications: BS in Public Administration with 3 years of Experience

• Understand the financial services industry
• Proficiency in both spoken and written English.
• Experience in a fast-paced working environment
• Demonstrate a strong commitment to personal learning and development
• Be detail-minded with an analytical mindset
• Experience in business continuity management and 10+ years of overall experience
• Good communication skills with an ability to explain complex technical issues to non-technical business users
• Understand business continuity management frameworks, methodologies, industry and regulatory standards, and best practice
• Experience in Business Continuity, Disaster Recovery, IT Audit, or IT Risk management-related roles.
• Experience with any of the following NIST cybersecurity framework, ISO 22301 business continuity standards, BCI good practice guidelines.

Qualifications: BS in Crisis Management with 5 years of Experience

• Demonstrate confidence and adaptability. 
• Strong verbal and written English, Cantonese, and Mandarin, other Asian languages
• Experience and Qualifications in ISO22301 and associated methods
• Experience in large/global corporate environments involving multiple businesses
• Experience in reporting and presenting to senior management and audiences
• Understand major steps part of the BCP implementation lifecycle
• Have been part of a Global mid-size IT enabled service organization 
• Must have exceptional analytical and communication skills to communicate business continuity goals and drive action items from all levels across the organization
• Quickly understand other Business Operations to figure out Business risks in IT enabled services industry

Qualifications: BS in Finance with 6 years of Experience