BUSINESS CONTINUITY ANALYST JOB DESCRIPTION

Regulatory regimes governing financial institutions - SOX, SSAE, FDIC Part 364, and banking-specific prudential standards - impose formal, auditable obligations on how firms prepare for and recover from operational disruptions. That compliance layer transforms business continuity from an internal best practice into a supervised function with examined deliverables, documented recovery objectives, and third-party vendor accountability. Short recovery windows. The Business Continuity Analyst owns the operational substance of that program: conducting Business Impact Analyses, maintaining departmental continuity plans, coordinating tabletop and live-event exercises, and serving as the internal liaison when a real disruption activates the recovery chain.

You will own the analysis, documentation, and exercise coordination that keep a regulated financial institution's continuity program audit-ready and operationally sound, serving as the Business Continuity Analyst who translates recovery time objectives into tested, departmental-level plans. Scope spans the enterprise BCP, IT Disaster Recovery linkages, Crisis Management Plan, and vendor continuity reviews, with work products reported directly to the Business Continuity Steering Committee and senior leadership.

Career Impact: Sustained experience managing BIA cycles and RTO/RPO documentation within a SOX- and SSAE-examined environment builds the auditable track record that distinguishes candidates for CBCP certification and senior program ownership roles in financial services.

Business Impact: When a banking disruption activates, the continuity plans this analyst maintains determine how quickly critical payment and lending operations resume, directly affecting regulatory standing and customer exposure.

Growth Opportunity: Mastery of enterprise BCP governance, third-party risk coordination, and regulated DR testing creates a clear qualification path toward Business Continuity Manager and enterprise resilience leadership within financial services and insurance.

• Conduct Business Impact Analyses across departments to document critical functions, acceptable recovery windows, and resource requirements.
• Develop and maintain departmental Business Continuity Plans, IT Disaster Recovery plans, and the enterprise Crisis Management Plan to reflect current operations.
• Coordinate and facilitate tabletop exercises, mock-disaster drills, and live-event responses, including pretest meetings, execution, and After Action Reports.
• Audit submitted BCPs and BIAs for accuracy, completeness, and adherence to BCM policy before submitting results to the Steering Committee.
• Monitor third-party vendor continuity capabilities and work with vendors to verify compliance with applicable bank regulations.
• Analyze regulatory guidance from SOX, SSAE, and prudential banking standards and translate requirements into program controls and documentation updates.
• Support communication testing, emergency notification execution, and escalation chain documentation during declared or simulated disruptions.
• Draft management reports summarizing exercise outcomes, compliance status, and open remediation items for senior leadership review.

• Bachelor's degree in Business, Risk Management, Information Technology, or a related field, or equivalent work experience.
• 2 or more years of business continuity planning, testing, or analysis experience, with exposure to BIA and recovery objective documentation.
• Demonstrated knowledge of Business Continuity and Disaster Recovery principles, standards, and program lifecycle frameworks such as DRII.
• Proven ability to interpret and apply regulatory requirements, including banking, financial services, or SOX/SSAE compliance regimes, to continuity program controls.
• Strong written and verbal communication skills, including the ability to produce clear plans, exercise reports, and executive-level summaries.
• Project coordination experience sufficient to manage multiple concurrent BCP review cycles, vendor follow-ups, and exercise schedules against defined deadlines.
• Proficiency with office productivity and documentation tools for plan authoring, status tracking, and audit-trail maintenance.

• Certified Business Continuity Professional (CBCP) or Associate Business Continuity Professional (ABCP) credential, or active progress toward certification.
• Prior experience in a financial institution, banking operations, or insurance environment with direct exposure to prudential regulatory examinations.
• Familiarity with Governance, Risk, and Compliance frameworks and IT general controls, including SOX ITGC scope and SSAE attestation requirements.
• Experience administering an enterprise BCM software platform for plan management, exercise tracking, and emergency notification.

• BIA completion rate per annual program cycle, tracking coverage across all in-scope departments and vendors.
• RTO/RPO documentation currency, measured as the percentage of departmental plans updated within the required review period.
• Exercise execution rate against the annual testing schedule, including tabletop, functional, and communications tests.
• After Action Report closure rate, reflecting how many identified gaps reach documented remediation within agreed timeframes.
• Audit finding count per regulatory examination cycle, attributable to plan gaps or documentation deficiencies in managed program areas.
• Vendor continuity review completion rate, tracking third-party assessments against the Bank's vendor management calendar.
• Typical tools: BCM plan management platforms (commonly Fusion Risk Management or Assurance Continuity Manager); emergency notification systems (commonly OnSolve or Everbridge).

• Base Salary Range: $70,000 to $100,000 annually, depending on seniority and institution size
• Bonus: Annual discretionary bonus, typically 5% to 12% of base salary
• Equity: Generally not offered at analyst level in financial services; RSUs possible at larger institutions
• Health Benefits: Medical, dental, and vision coverage; employer contribution common
• PTO: 15 to 20 days annually, plus federal holidays
• Common Perks: Professional certification reimbursement (CBCP, ABCP), tuition assistance, 401(k) with employer match

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

All candidates will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation during the application or interview process are encouraged to submit a request. Employment is contingent upon successful completion of a background check, which may include criminal history and credit review consistent with financial industry standards. Applicants must be authorized to work in the United States.

The Business Continuity Analyst owns the development and maintenance of disaster recovery and business continuity programs, anchoring the organization's IT security and data integrity functions. Collaborating with internal stakeholders and leadership, this role delivers recommendations that reduce business interruption risk and strengthen compliance with government regulations.

Key Responsibilities

• Assist in the development and exercising of disaster recovery plans.
• Review existing disaster recovery, crisis management, and business continuity plans and test documented disaster recovery strategies.
• Analyze impact on and risk to essential business functions or information systems to identify acceptable recovery time periods and resource requirements.
• Create various business disruption test scenarios and develop plans to re-establish operations and enable business recovery.
• Provide support and expertise during live events.
• Serve as a subject matter expert and provide consultation, guidance, and oversight to business in areas of expertise.
• Interpret government regulations and applicable codes to ensure compliance.
• Identify opportunities for strategic improvement or mitigation of business interruption risks and make recommendations to leadership.
• Support the development and maintenance of information security policies, standards, procedures, and guidelines.
• Stay abreast of trends, tools, and changes related to the field of expertise.

Required Qualifications

• Bachelor's degree in Computer Science, MIS, or a technical field.
• 3 or more years of experience in security risk and compliance management, business continuity, or disaster recovery planning.
• Knowledge of or prior experience with SOX and SSAE compliance is a plus.
• Experience performing security risk and compliance assessments in a fast-paced environment.
• Project management experience with the ability to coordinate internal resources and third parties for on-time, in-scope project execution.
• Experience in researching, authoring, or supporting the development of information security policies and standards.
• Basic understanding of network, system, application, and data protection standards, benchmarks, and techniques, including the use of encryption.
• Strong detail orientation, ability to manage multiple priorities, and a strong sense of urgency and responsiveness.
• Demonstrated patience and professionalism when interacting with internal and external customers.

Embedded within the IT and Business Continuity function, the Business Continuity Analyst delivers system administration support and recovery procedure authorship that sustains organizational resiliency. Working closely with vendors, cross-functional teams, and remote business partners, this role ensures that IT monitoring tools, continuity applications, and related documentation remain current and operational.

Core Functions

• Analyze IT infrastructure and applications to quantify and document business impact for determining resiliency and recovery needs.
• Partner with cross-functional teams to author recovery procedures and define test objectives and approach.
• Plan and orchestrate recovery exercises to validate results against stated recovery objectives.
• Provide system administration support for IT monitoring and Business Continuity applications.
• Maintain software and hardware configurations, account roles, security setups, and system performance, including upgrades and patches.
• Maintain related documentation including SOPs, application manuals, and end-user guidelines.
• Work with vendors and internal teams to support lifecycle activities such as OS patching and legacy system migrations.
• Monitor service request queues and ensure timely and quality completion.

Qualifications & Experience

• Bachelor's degree in a relevant subject or Associate's degree combined with equivalent experience.
• 4 to 7 years of experience in IT with project coordination experience.
• Knowledge of Business Continuity and Disaster Recovery discipline preferred.
• Experience in Information Technology, project planning, and contingency or disaster recovery planning.
• System administrator skills to support continuity, risk, and IT management toolsets.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Visio.
• Strong interpersonal, communication, problem-solving, and time management skills with the ability to coordinate with remote business partners.

Reporting to the Global Security, Privacy, and Resilience Services team, the Business Continuity Analyst shapes the enterprise Business Continuity Management program by completing risk assessments, Business Impact Analyses, and end-to-end continuity plans across a global employee base. Partnering with business units, product teams, and client-facing audit processes, this role contributes measurable improvement to organizational preparedness and regulatory confidence.

Primary Duties

• Identify and document areas of risk related to business continuity using established enterprise standards.
• Act as subject matter expert providing best practices, guidance, and recommendations for remediation of identified BC risks.
• Work with a broad range of global employees to support all parts of the Business Continuity Management program.
• Assist business units and product teams in completing risk assessments, Business Impact Analyses, and end-to-end Business Continuity Plans.
• Assist in updating and maintaining business continuity standards, templates, documents, and policies.
• Assist with management, execution, and documentation of Business Continuity exercises.
• Work with the Global Security, Privacy, and Resilience Services team to respond to client RFPs, DDQs, and audit requests.
• Support creation and maintenance of training and awareness programs and materials.
• Assist in managing and maintaining the enterprise continuity management software and emergency notification platform.

Skills & Qualifications

• Bachelor's degree required.
• 3 or more years of experience in business continuity management or equivalent combination of education and experience.
• Strong understanding of Business Continuity standards, principles, tools, and techniques.
• Excellent project management, planning, and organizational skills.
• Professional-level verbal and written English communication skills.
• Proven competencies in conflict resolution, adaptability, and coordination with global multicultural staff at all levels.
• Ability to prioritize multiple complex tasks, set goals, and work independently or as part of a team.
• Availability to work outside regular business hours to support testing, training, and real-life incidents.

Sitting at the intersection of corporate security and operational risk, the Senior Business Continuity Analyst maintains the Master Business Continuity Plan and leads the annual BIA and testing cycle to protect organizational continuity. Operating across project teams, the Corporate Security Office, and business continuity systems, this role shapes recovery time objectives and drives results through influence rather than formal authority.

Leadership Responsibilities

• Execute BCP standards and maintain the Master Business Continuity Plan with proper and timely updates to Departmental Continuity Plans, including critical RTOs and RPOs.
• Identify possible risks and issues at project and operational levels and raise them to the Manager or Project Manager.
• Work with project teams as peers, exchanging ideas and enhancing dialogue to execute tasks effectively.
• Represent the Corporate Security Office and Business Continuity during incidents and events.
• Manage safety supplies including First Aid and CPR resources and assist with safety training as needed.
• Assist with the annual testing process, including all iterative testing as required and scheduled.
• Ensure sufficient monitoring of critical IT systems with proper alerts in place.
• Support the annual BIA and BCP update process, ensuring complete follow-through and closure.
• Support management and administration of the business continuity systems platform.

Experience & Qualifications

• Bachelor's degree required.
• 5 or more years of BCP or related experience required, including experience executing complex projects and programs.
• Mortgage or Financial Services experience is a plus.
• Knowledge of industry business analysis standards.
• Proficiency in Agile and traditional project methodologies.
• Ability to develop solutions based on subject expertise and evaluate complex business and technical models.
• Strong communication skills to command discussions and lead people to critical conclusions.
• Ability to influence business partner requirements and drive results without formal authority.
• A demonstrated passion for analytics and business processes.

A key member of the bank's business continuity function, the Business Continuity Analyst leads Business Impact Analyses and coordinates recovery efforts during incidents to protect the institution's operational stability. Collaborating across departments, third-party vendors, and all organizational levels, this role builds continuity capability through plan development, compliance audits, and enterprise-wide awareness delivery.

Duties

• Ensure implementation of business continuity and risk mitigation policies and procedures.
• Facilitate completion of departmental Business Impact Analyses, verifying data and validating information.
• Facilitate development and updates to departmental business continuity plans.
• Assist in the coordination of bank and departmental recovery efforts during expected or actual incidents.
• Work with third-party vendors to ensure compliance with bank regulations.
• Facilitate documentation of procedures and workarounds for loss of each dependency.
• Assist in pretest, testing, and post-testing meetings and document results of live events, exercises, and drills, developing After Action Reports and Lessons Learned.
• Assist in development and delivery of BC systems training and general awareness to all departments.
• Conduct BC plan audits to ensure accuracy and effectiveness.

Background & Experience

• Bachelor's degree preferred or equivalent combination of education and experience.
• Industry certification preferred, such as CBCP, BCI, or ITIL.
• 2 to 3 years of business continuity planning, testing, and analysis experience required, with 2 or more years in a financial institution preferred.
• Understanding of banking operations, technology infrastructure, and emergency and incident management processes.
• Proficiency in MS Office including Word, Excel, PowerPoint, Visio, and MS Project.
• Strong time management skills with the ability to work independently under pressure and tight deadlines.
• Strong communication skills with the ability to work effectively across all levels of the organization.
• A customer-focused and team-oriented approach.

Organizational resilience across regulated environments depends on the Business Continuity Analyst, who builds and executes a comprehensive continuity strategy covering controls, risk assessments, Business Impact Analyses, and emergency management plans. Based within a cross-functional risk structure and certified in CBCP and PMP disciplines, this role strengthens the enterprise's ability to recover from disruption through rigorous mock-disaster exercises and clear reporting to both technical and non-technical audiences.

Functions

• Deliver upon a business continuity strategy including controls, risk assessments, business impact analyses, strategy execution, and documentation of procedures.
• Plan, conduct, and document debriefs of regular mock-disaster exercises to test the adequacy of existing plans.
• Act as coordinator for continuity efforts after a disruption event.
• Analyze impact on and risk to essential business functions or information systems, including identification of acceptable recovery time periods and resource requirements.
• Develop emergency management plans for recovery decision-making and communications.
• Write reports summarizing testing activities including goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
• Build training and awareness presentations and materials and provide feedback for continuous program improvement.

Requirements

• 5 or more years of experience developing and implementing Business Continuity Plans.
• CBCP and PMP certified preferred, or equivalent experience.
• Experience working in regulated environments, including PCI, SOC 2, and ISO 27000 series.
• Solid understanding of large enterprise infrastructure and cloud implementation.
• Proven expertise in cross-team BCP project participation and partnership.
• Ability to recognize, analyze, and document deficiencies and articulate them clearly to both technical and non-technical personnel.

As the Business Continuity Analyst, this role leads the administration and analysis of an enterprise Business Continuity Program, including the development, implementation, and maintenance of plans and the execution of business recovery exercises. The program relies on this work to ensure that compliance and regulatory findings are clearly communicated to business partners and that corrective action is taken in collaboration with divisional and business unit leaders.

What You'll Do

• Gather and synthesize information in a meaningful manner.
• Conduct research using regulatory websites, legal research tools, and industry resources.
• Apply knowledge to business practices, communications, and procedures to draw conclusions and recommend appropriate action.
• Communicate findings clearly and succinctly to business partners in a manner that helps stakeholders understand the rationale and next steps.
• Partner with key stakeholders in a collaborative manner.
• Identify and take action to correct compliance and regulatory deficiencies.
• Provide compliance and regulatory consultation on routine items.
• Perform testing and monitoring functions.

Technical Qualifications

• Bachelor's degree or significantly relevant work experience.
• 0 to 5 years of directly related experience.
• Strong product and industry knowledge desired.
• Strong analytical skills with attention to detail and excellent follow-through.
• Strong verbal and written communication skills with a collaborative approach.

Senior Business Continuity Analyst oversees the analysis, administration, and auditing of an enterprise Business Continuity Program, including Disaster Recovery compliance and organizational readiness across a wide range of IT security roles. Success in the position means partnering with business departments and IT to produce Business Impact Analyses, maintain DR plans, and present complex regulatory findings in plain language to wide-ranging audiences.

Strategic Responsibilities

• Maintain the corporate Business Continuity Program addressing Disaster Recovery and business continuity to ensure regulatory compliance and organizational readiness.
• Analyze and report on regulatory requirements and industry guidance and their impact on BCP and disaster recovery.
• Plan and coordinate business continuity technical and user testing to ensure a seamless process.
• Partner with business departments to produce Business Impact Analyses and Recovery Objectives for disaster planning.
• Partner with the IT department to develop and maintain DR plans.
• Identify and take action to correct compliance deficiencies.

Professional Experience

• Bachelor's degree in Information Systems or related area, or equivalent combination of education and relevant work experience.
• 10 or more years of relevant work experience across a wide range of IT security-related roles with exposure to varied technologies and applications.
• Experience in information systems operations with excellent problem-solving and business analysis skills.
• Excellent leadership, interpersonal, and communication skills, including the ability to present complex material to wide-ranging audiences in plain language.
• Excellent time management, documentation, and multitasking skills.
• A proven track record of strong customer service and engagement.

The Business Continuity Analyst produces lifecycle planning across BIA, recovery planning, and BC and DR testing, sustaining organizational readiness through coordinated exercises and audit participation. Serving as liaison for departments during live events, this role advances continuity program integrity by maintaining up-to-date procedures and supporting third-party reviews of relevant BC and DR capabilities.

Accountabilities

• Conduct, communicate, and maintain business continuity lifecycle planning including BIA, recovery planning, and testing.
• Coordinate and facilitate BC and DR testing and exercises including tabletops.
• Draft and update planning procedures and plans, ensuring all controls for BC and DR are captured.
• Participate in reviews by Internal Audit, external audits, and internal compliance.
• Serve as liaison for departments during live events and conduct third-party reviews for relevant BC and DR capabilities.

Knowledge, Skills & Abilities

• Bachelor's degree desired or equivalent education and related work experience.
• Certified Business Continuity Professional (CBCP) preferred.
• 5 or more years of proven experience in BCP process engagement, BC and DR planning, and related activities.
• Knowledge and practice of Business Continuity Program Lifecycle (DRII).
• Familiarity with Business Impact Analysis, risk assessments, and recovery strategy optimization.
• Project management or leadership experience preferred.
• Ability to use BC software systems and critique and create test scripts.
• Excellent verbal and written communication, presentation, and facilitation skills with the ability to connect with employees at all levels.
• Ability to adapt to a fast-paced, constantly evolving environment while managing multiple priorities.

Embedded within the BCM Program function, the Business Continuity Analyst develops and refines BIAs, BCPs, and enterprise-level recovery plans through structured training sessions with Group and Branch Planners and Approvers. Working closely with the Business Continuity Manager and cross-functional teams, this role maintains the accuracy of critical continuity documentation and administers exercise and testing programs across business groups and third-party service providers.

Day-to-Day Responsibilities

• Support the Business Continuity Manager in administering the BCM Program.
• Facilitate training and interview sessions with Group and Branch Planners and Approvers to create and maintain BIAs and BCPs.
• Review completed BIAs and BCPs to ensure adherence to BCM Policy, including documentation of continuity solutions for critical dependencies.
• Maintain the Enterprise BCP, Crisis Management Plan, IT Disaster Recovery Plan, and Pandemic Plan.
• Monitor the data library within the integrated risk management tool to ensure data accuracy.
• Analyze impact on and risk to critical business functions to prioritize critical processes and identify acceptable recovery time objectives and resource requirements.
• Administer the exercise and testing program including exercises with Business Groups and third-party service providers.
• Perform and track communications testing and document incidents and exercises in the system of record.

Position Requirements

• Bachelor's degree required, preferably in business, risk management, information technology, or a related field.
• 1 to 2 years of prior work experience required, with experience in BCM, IT disaster recovery, and crisis management in financial services or banking preferred.
• Experience in defining, implementing, and enforcing risk-based standards and procedures for responding to business or IT disruptions.
• Strong project management, organizational, writing, and analytical skills with effective critical thinking and problem-solving ability in a changing environment.
• Advanced proficiency in MS Office including word processing, spreadsheets, and database applications.
• Strong verbal and written communication skills, and the ability to prepare clear deliverables and presentations.
• Ability to handle confidential information with tact and discretion.

Reporting to the Business Continuity Steering Committee, the Business Continuity Analyst develops and maintains business recovery plans, conducts risk assessments, and oversees enterprise awareness programs that protect critical functions and infrastructure. Partnering with IT, infrastructure teams, and internal stakeholders across financial services, this role advances organizational resilience through annual audits, crisis management exercises, and coaching that builds continuity capability at every level.

Scope of Work

• Develop and maintain business recovery plans and procedures, reviewing, revising, and expanding existing plans and protocols.
• Conduct risk assessments across departments, analyzing potential business impact, identifying recovery objectives and strategies, and establishing resource plans for resumption.
• Develop criticality information and make recommendations for criticality levels and recovery resource allocation.
• Provide Senior Management and the Business Continuity Steering Committee with visibility and reporting on risks, critical functions, and infrastructure within plans.
• Oversee a business continuity awareness and training program and conduct annual Crisis Management exercises.
• Audit annual business continuity and disaster recovery plans and address audit findings.
• Manage software housing business continuity, disaster recovery, crisis communication, and employee emergency communication information.
• Establish and document emergency chain of command and refine the communication plan, including key roles and responsibilities.
• Coach internal stakeholders to develop their business continuity capabilities and collaborate with IT and infrastructure teams to identify gaps and set recovery time objectives.

Minimum Qualifications

• Bachelor's degree or equivalent financial services experience.
• CBCP preferred, with CBCI and COOP as optional additional certifications.
• Committed to ongoing training to stay current on developments in disaster recovery and business continuity.
• Knowledge of business continuity management principles and practices as a subject matter expert.
• Excellent customer service, attention to detail, organizational, analytical, and prioritization skills with demonstrated critical thinking.
• Ability to work independently or collaboratively as part of a group.

Sitting at the intersection of IT disaster recovery and enterprise risk, the Business Continuity Analyst develops, implements, and tests business continuity plans while evaluating contingency procedures against established corporate frameworks. Operating across business unit management, cross-functional teams, and the first point of escalation for all BC and DR matters, this role refines organizational preparedness by quantifying disruption impact and driving adoption of current continuity standards and technologies.

Ownership Areas

• Assess the impact of potential disruptions in IT services, including declaring a disaster and activating the IT DR plan.
• Assist with execution and completion of all BC and DR test activities and coordinate all BC and DR activities with business unit management and cross-functional teams.
• Develop, implement, and test business continuity and disaster recovery plans and emergency response procedures.
• Evaluate contingency plans to ensure compliance with established corporate framework and act as the first point of escalation for all BC and DR matters.
• Conduct analysis and monitor the effectiveness of testing and maintenance programs for all contingency planning functions.
• Provide periodic management reporting on compliance tracking and business recovery testing results.
• Identify and quantify the potential impact of various disruptions and disaster scenarios and escalate recommendations to management.
• Provide training, maintenance, and support for approved contingency planning tools and share information on enterprise continuity processes and standards.
• Stay current on the latest BC and DR trends, best practices, and technologies.

Technical Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a business-related field, or equivalent combination of training and experience.
• CBCP or MBCP preferred, with ABCP, CISA, or CISSP also considered.
• 4 or more years of experience as a Business Continuity Coordinator or Analyst.
• Knowledge of Business Continuity and Disaster Recovery discipline, including BIA, RTO, and RPO frameworks aligned to ISO and NIST standards.
• Experience with BCM, recovery, or storage tools such as Zerto, Rubrik, Dell RecoverPoint, ServiceNow BCM, or Fusion Risk Management.
• Project management or leadership experience with strong organizational and problem-solving skills and ability to work with minimal supervision.
• Strong written and verbal communication skills.
• A drive for results and an open-minded, innovative approach to risk-taking.

A key member of the enterprise resilience and IT governance function, the Business Continuity Analyst refines BCM program deliverables and portfolio backlogs while applying expert knowledge of Business Continuity principles to coach team members and champion business resilience initiatives. Collaborating across delivery teams, project managers, and cross-portfolio stakeholders, this role ensures that change projects, mitigation strategies, and ITGC controls advance effectively through structured planning and coordinated execution.

Areas of Ownership

• Maintain related documentation including SOPs, application manuals, and end-user guidelines.
• Participate in BIA reviews of products, services, and vendors to proactively identify risks and ensure continuity and recovery requirements are addressed.
• Monitor and drive successful completion of BCM program deliverables and portfolio backlog in coordination with delivery teams and project managers.
• Identify potential bottlenecks in delivery of strategic initiatives, manage interdependencies and resourcing, and communicate with delivery and project managers.
• Provide cross-team collaboration on mitigation strategies including prioritization and planning activities.
• Participate in and support change projects such as business process re-engineering for ITGC controls, Cyber Security, Business Continuity, and Disaster Recovery.
• Apply expert knowledge of Business Continuity principles and practices while coaching team members and championing business resilience initiatives.
• Drive and implement approved changes to company practices and processes at a tactical level.

Education & Experience

• 4-year degree or equivalent experience in Information Technology, Computer Science, or a related discipline.
• 4 or more years of experience in enterprise application support and incident management, with 5 or more years applying methods to elicit, analyze, and document business requirements for business resiliency plans.
• 4 or more years of project and program management experience in an Agile or hybrid-Agile delivery model, with certification such as PMP, PgMP, PRINCE2, or SAFe preferred.
• Familiarity with GRC frameworks, SOX, ITGC controls, SDLC, ITIL, Lean methods, and ISO 9001 quality standards.
• Experience with portfolio management tools such as Aha!, Jira, DevOps, and ServiceNow, along with process modeling and business process discovery methods.
• Solid knowledge across business and technology organizations with experience working in cross-portfolio or matrix environments.
• Strong interpersonal skills with the ability to influence and communicate with stakeholders at all levels, share knowledge, and adapt communication style to diverse audiences.