Job Summary:

• Assist the Manager with planning and maintaining service technicians' work assignments based on technical capability and customer requirements
• Assist Technician with Technical Support, training, and guidance to perform duties
• Repair equipment by the Service Manager
• Provide follow-up to the customer on job status and satisfaction of work performed by a technician.
• Respond to customer technical calls and triage-related customer requests
• Support the work order process for jobs and parts and assist with ensuring the time entry process is adhered to
• Assist with creating daily status updates of open work and schedules
• Assist technicians with parts ordering for assigned jobs
• Produce quotes for internal & external customers for repairs and maintenance
• Provide information to customers as requested on the status of machines and service work

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Customer Service (Soft Skills)
• Organizational Skills (Soft Skills)
• Training and Mentoring (Soft Skills)
• Problem-Solving (Soft Skills)
• Attention to Detail (Soft Skills)
• Communication (Soft Skills)
• Time Management (Soft Skills)

Job Summary:

• Responsible for strategically lead, monitoring and developing retail team to achieve retail outlet sales target
• Formulate, develop and implement short & long-term strategies, objectives, policies, and standard operation procedures for retail outlet
• Develop and implement B2B (business-to-business) model
• Maximize resources in the retail business
• Analyze sales statistics in order to identify new and potential outlets and customers
• Manage all retail outlets in Peninsular
• Develop and train the retail team
• Support the purchase order process for third-party parts and services
• Ensure effective, accurate reporting, data management, and record keeping is in place
• Support the service manager by conducting performance management.

Skills on Resume: 

• Strategic Leadership (Soft Skills)
• Strategic Planning (Hard Skills)
• B2B Development (Hard Skills)
• Resource Maximization (Hard Skills)
• Market Identification (Hard Skills)
• Retail Outlet Management (Hard Skills)
• Team Development and Training (Soft Skills)
• Performance Management (Hard Skills)

Job Summary:

• Promote and support the company's core values of personal excellence, teamwork, and achievement.
• Lead and supervise branch staff. 
• Ensure staff receive proper training on products and development of skills to maximize efficiencies and support growth. 
• Hiring, payroll, and performance reviews on a day-to-day and annual basis.
• Manage inquiries and escalations, follow up with issues by phone or email, dive into the details, liaise with AP/AR, track shipments.
• Provide updates on new products, coordinating seminars and new product introductions.
• Collaborate with the Regional Operations Manager. 
• Provide updates regarding staffing and training needs
• Concerns with performance or service level and recommendations for improvement. 
• Ensure the implementation of company processes to enhance branch profitability.
• Collaborate with DCs to ensure vendor returns are managed and with the Customer Service Manager to ensure customer service levels are maintained.
• Manage the warehouse administration. 

Skills on Resume: 

• Leadership and Supervision (Soft Skills)
• Training and Development (Soft Skills)
• Interpersonal Skills (Soft Skills)
• Customer Service and Support (Soft Skills)
• Coordination (Soft Skills)
• Process Implementation (Hard Skills)
• Product Knowledge (Hard Skills)
• Organizational Skills (Hard Skills)

Job Summary:

• Ensure efficiency across all warehouse order processes from end to end. 
• Prepare the warehouse, schedule employees, and oversee the process for yearly inventory.
• Maintain all Health & Safety standards. 
• Ensure that all safety policies are adhered to and standards are met and exceeded as outlined in the OHSA and the Company Safety Manual. 
• Ensure the branch is a safe and clean environment including maintaining safety devices
• Creating awareness of hazards, and providing protective equipment and supplies.
• Plan and coordinate facility management including security, building access, equipment maintenance and building maintenance.
• Coordination of customer appreciation events.
• Reports to Safety Manager as incidents occur with a copy to Regional Manager.
• Monthly sales projections report to the Regional Manager.
• Sales reporting for the Regional Manager on a monthly basis.

Skills on Resume: 

• Warehouse Management (Hard Skills)
• Employee Scheduling  (Hard Skills)
• Health & Safety Compliance (Hard Skills)
• Safety Training (Soft Skills)
• Facility Management (Hard Skills)
• Event Coordination (Soft Skills)
• Communication (Soft Skills)
• Sales Reporting and Projections (Hard Skills)

Job Summary:

• Ensure all employees are fully trained on safety regulations.
• Coordinate and oversee monthly branch safety meetings.
• Coordinate with Fleet Manager to ensure all vehicles and equipment are in safe working condition, inspected and licensed.
• Documentation for any safety incidents as that occur (i.e. vehicle accident report or Work Safe reports).
• Monthly safety incident summary sheet/report.
• Mileage reporting to JPL each month for all branch vehicles.
• Annual or biannual Commercial Vehicle Inspection Reports for the branch’s commercial vehicles (vehicles >4,500 kgs).
• Report personnel changes regarding Commercial vehicle drivers to Fleet Manager.
• Forward any copies of inspections by outside authorities, and follow up on issues for compliance (Work Safe, fire or municipal inspections).
• Ability to order specialty products and understand company returns policy.

Skills on Resume: 

• Safety Training Expertise (Hard Skills)
• Meeting Coordination and Facilitation (Soft Skills)
• Fleet Management Collaboration (Hard Skills)
• Incident Documentation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Communication and Follow-up (Soft Skills)
• Returns Policy Knowledge (Hard Skills)
• Analytical and Reporting Skills (Hard Skills)

Job Summary:

• Responsible for the pricing and invoicing of materials for accounts in conjunction with the central purchasing team.
• Monitors branch inventory budgets and levels.
• Responsible for reducing and controlling slow and obsolete inventory.
• Overseeing ordering and maintaining inventory based on re-order levels and order commitments for branches through direct buys from vendors and coordinated buys with head office.
• Required to coordinate and execute yearend inventory.
• Work with team to determine required training needs including vendor training.
• Scheduling management including vacation, overtime, sick time and timesheet submission including documentation for backup.
• Responsible for personnel processes for branch staff, including hiring, supervision, progressive discipline and evaluations of staff performance in conjunction with Human Resources.
• Work closely with Human Resources department to access management tools and determine appropriate steps with personnel
• Submitting yearly operational budgets.

Skills on Resume: 

• Inventory Management (Hard Skills)
• Pricing and Invoicing (Hard Skills)
• Financial Acumen (Hard Skills)
• Coordination and Execution (Hard Skills)
• Team Collaboration and Training (Soft Skills)
• Personnel Management (Soft Skills)
• Analytical and Problem-Solving (Hard Skills)
• Communication and Interpersonal Skills (Soft Skills)

Job Summary:

• Provide leadership and supervision to the branch.
• Supervision of administrative and operations team.
• Maintain awareness of current industry trends and developments through professional reading, vendor training, conference attendance and organization participation.
• Establish effective communications with customers, vendors and colleagues.
• Plans workflow of employees for effective and efficient customer service.
• Ensure timely and efficient delivery of products to customers.
• Monitor physical branch operations, initiate maintenance and repairs as necessary and alert safety committee to major problems.
• Ensure compliance with standard operating procedures.
• Ensure end-of-day reports are accurate and completed within the branch.
• Maintain a clear understanding and adherence to the Designation of Signing Authority policy.
• Understand and report projected budgets (EBIT) versus actual sales.
• Work with the Regional Manager on monthly and yearly sales forecasts.

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Industry Knowledge (Hard Skills)
• Communication Skills (Soft Skills)
• Workflow and Process Management (Hard Skills)
• Operational Efficiency (Hard Skills)
• Compliance and Reporting (Hard Skills)
• Financial Acumen (Hard Skills)
• Customer Service Orientation (Soft Skills)

Job Summary:

• Management of well-established products and projects.
• Support to Account Managers with major accounts
• Prospecting for new accounts and establishing ICONIX Waterworks through the designated territory.
• Development of existing and new product lines supported by ICONIX Waterworks.
• Sales calls in the Southern Region of Vancouver Island.
• Project management/coordination and field assistance
• Strong customer service skills and coordination of delivery of excellent customer service by team.
• Work closely with other business units to identify opportunities.
• Work closely with the Customer Financial Services (CFS) department to assess risks and mitigate corporate exposure.
• Identify opportunities for new products.
• Ensure staff are informed on all new available products.
• Work with all team members to educate them on sales goals and assist them with achieving EBIT.

Skills on Resume: 

• Project Management (Hard Skills)
• Sales and Prospecting (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Product Knowledge (Hard Skills)
• Account Management Support (Soft Skills)
• Risk Assessment (Hard Skills)
• Team Collaboration (Soft Skills)
• Field Assistance and Coordination (Hard Skills)

Job Summary:

• Supervises the daily activities of branch operations and staff by
• Allocating and coordinating the workflow.
• Guiding and advising subordinates in the more complex phases of work.
• Fulfilling cash order requests.
• Balancing branches by performing branch settlement in line with documented SOPs
• Profiles members by performing needs assessments and guides them in determining the best financial solution. 
• Establishes new deposit accounts by inputting all required information into the computer system. 
• Obtains all applicable security clearances and required signatures.
• Processes a variety of transactions
• Depositing and/or withdrawing funds from accounts, accepting mortgage and consumer loan payments, loan advances, loan payoffs, 

Skills on Resume: 

• Leadership and Supervisory Skills (Soft Skills)
• Operational Management (Hard Skills)
• Financial Acumen (Hard Skills)
• Customer Service (Soft Skills)
• Compliance and Security (Hard Skills)
• Attention to Detail (Soft Skills)
• Communication Skills (Soft Skills)
• Problem-Solving Skills (Soft Skills)

Job Summary:

• Issuing official checks, traveler's checks, and credit card advances.
• Conducts consumer loan interviews (and for mortgage NMLS tier I registered) and conducts home equity loan interviews. 
• Assists Members in the completion of loan applications. 
• Communicates the status of loan applications to Members.
• Approves checks and withdrawals in excess of teller limits. 
• Assists staff in handling member problems, difficult transactions and corrections. 
• Respond to member inquiries and provide information to members relative to Credit Union policies
• Ensure timecards are reviewed and approved in the time and attendance system
• Monitor and review quarterly timecard audits with employees
• Resolve employee, provider and patient concerns and escalate any issues to the Branch Manager and/or Compliance Officer
• Partner with The Clinic’s Patient Care Advocate to respond to patient concerns.

Skills on Resume: 

• Financial Transaction Management (Hard Skills)
• Loan Processing (Hard Skills)
• Problem Resolution (Soft Skills)
• Policy and Procedure Knowledge (Hard Skills)
• Attendance Management (Hard Skills)
• Communication and Interpersonal Skills (Soft Skills)
• Partnership (Soft Skills)
• Escalation Handling (Hard Skills)

Job Summary:

• Work with Human Resources (HR) to interview, hire, and orient new employees.
• Handling of personnel issues such as employment and staffing, evaluation, progressive discipline, and employee relations, in concert with the clinical leads and/or CNEs for clinical staff.
• Maintain a clear line of communication with the MA II and Leads, providing them with guidance and support.
• Meet regularly with the Branch Manager and communicate any issues that need to be escalated.
• Assist in problem-solving branch-related issues.
• Work with all onsite leadership to ensure smooth daily operations.
• Provide feedback, coaching, and mentoring and write and conduct annual performance reviews of staff.
• Coordinate and oversee the training of new employees.
• Co-chair branch meetings with the Manager and lead department meetings.
• Assist the Manager with preparing department/branch budgets.
• Assist Manager with service line standards and workflows and communicate 

Skills on Resume: 

• Human Resources Collaboration (Soft Skills)
• Personnel Management (Soft Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Leadership and Mentoring (Soft Skills)
• Training Coordination (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Financial Management (Hard Skills)

Job Summary:

• Prospect for leads continually. Have a backlog to cover the plan at all times.
• Provide budgets, estimate proposals, and relationship-building networks to achieve minimum yearly sales growth standards.
• Provide for the development of direct reports through development plans, monitoring and coaching performance, feedback and growth opportunities.
• Ensure that are developing at least one succession candidate for the role.
• Access own development needs and plan with supervisor for incorporation into the development plan.
• Provide on-the-job and classroom opportunities for skill and knowledge enhancement for all Branch employees.
• Perform appraisals for all managers and office employees reporting
• Prepare monthly staffing schedule, coordinate coverage for vacation and illnesses and cover breaks/lunches
• Assist with template building and modification of provider schedules and call schedules
• Work with CFS team on customer accounts 

Skills on Resume: 

• Prospecting and Lead Generation (Hard Skills)
• Proposal Management (Hard Skills)
• Leadership and Development (Soft Skills)
• Succession Planning (Soft Skills)
• Self-Development and Planning (Soft Skills)
• Training and Skill Enhancement (Soft Skills)
• Staff Management (Soft Skills)
• Schedule Management (Hard Skills)