BENEFITS ADMINISTRATOR JOB DESCRIPTION

Benefits administration lives inside a compliance calendar that never pauses. ACA 1094/1095 filings, ERISA-required plan documents, COBRA notifications, and FMLA tracking each carry deadlines that cannot slip without triggering regulatory exposure. Deadlines pass. The Benefits Administrator owns the infrastructure that keeps them from doing so - the HRIS records, carrier integrations, billing reconciliations, and leave workflows that make a benefits program function between open enrollments. This role operates within the Total Rewards or People Operations function, typically supporting several hundred to several thousand employees across health, welfare, and retirement plans.

As the Benefits Administrator, you ensure the accurate and compliant day-to-day operation of the organization's health, welfare, retirement, and leave programs, acting as the primary employee-facing resource for enrollment questions, eligibility changes, and leave guidance. You partner closely with payroll, accounting, and external carriers and brokers while maintaining HRIS data integrity and producing the compliance reports and filings the organization's plans require.

Career Impact: Administering ERISA-governed retirement plans, ACA filings, and self-insured health programs in this role builds the regulatory depth that distinguishes senior benefits professionals from generalist HR practitioners.

Business Impact: Employees' access to medical coverage, disability pay, and 401(k) contributions depends directly on the accuracy of enrollment processing and payroll file reconciliation this role owns.

Growth Opportunity: Experience across the full spectrum of health, welfare, leave, and retirement plan administration is the foundation for advancement into Compensation & Benefits Manager or Total Rewards Director roles.

• Administer all employee benefit programs - medical, dental, vision, life, disability, FSA, HSA, and 401(k) - processing enrollments, terminations, life events, and qualifying changes within carrier and payroll deadlines.
• Coordinate leave of absence programs including FMLA, state disability, ADA accommodations, workers' compensation, and paid parental leave from initial notice through return to work.
• Reconcile monthly carrier invoices and benefit billing statements, resolving discrepancies and submitting approved payments to accounts payable within established timelines.
• Maintain HRIS records for all benefit-related data, auditing enrollment files, EDI carrier feeds, and payroll deduction registers to ensure accuracy and compliance.
• Support open enrollment planning and execution by coordinating vendor materials, testing HRIS configuration changes, conducting employee orientations, and tracking election completion.
• Complete required compliance filings and notices, including ACA 1094/1095 reporting, 5500 preparation, COBRA notifications, and ERISA summary plan descriptions.
• Partner with payroll and accounting on benefit deduction accuracy, premium wire transfers, 401(k) contributions, HSA funding, and arrears adjustments.
• Serve as the primary employee contact for benefits questions, resolving eligibility, claims, and coverage issues by liaising with carriers, brokers, and third-party administrators.

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
• 3 or more years of employee benefits administration experience, with demonstrated ownership of health, welfare, and retirement plan operations.
• Working knowledge of federal benefits regulations, including ACA, ERISA, COBRA, FMLA, HIPAA, ADA, and Section 125.
• Experience maintaining and auditing data within an HRIS platform for benefits enrollment and payroll deduction accuracy.
• Proficiency in Microsoft Excel including pivot tables and VLOOKUP for benefits data analysis and reporting.
• Strong organizational skills with the ability to manage multiple compliance deadlines simultaneously in a high-volume environment.
• Excellent written and verbal communication skills, with the ability to explain benefits options clearly to employees at all organizational levels.
• Demonstrated ability to handle confidential employee health and financial information with discretion and professionalism.

• Experience administering self-insured health plans or coordinating with third-party claims administrators.
• Familiarity with 401(k) plan compliance testing, Form 5500 preparation, and plan audit support.
• Prior exposure to multi-state or international benefits programs across different regulatory environments.
• Experience with Workday, UltiPro, or comparable enterprise HRIS platforms in a benefits administration context.

• Enrollment processing accuracy rate, measured against carrier confirmation and payroll deduction audits.
• Open enrollment completion rate within the published election window, by employee population.
• Billing reconciliation cycle time, tracking days from invoice receipt to approved payment submission.
• ACA, COBRA, and ERISA filing deadlines met as a percentage of required compliance events.
• Leave of absence case closure accuracy, reflecting correct documentation and return-to-work coordination.
• HRIS audit pass rate on benefit enrollment and deduction records reviewed quarterly.
• Typical tools: HRIS platforms (commonly Workday or UltiPro); benefits administration portals (commonly carrier-specific or broker-managed systems).

• Base Salary Range: $55,000 - $80,000 annually, depending on experience and organization size
• Bonus: Discretionary annual bonus, typically 5-10% of base salary
• Equity: Rarely offered at this level; more common at senior or manager levels
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15-20 days annually plus standard holidays
• Common Perks: 401(k) with employer match, FSA or HSA options, professional development support, remote or hybrid flexibility in many organizations

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion, including verification of employment history, is required as a condition of hire for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process should notify the recruiting team at the time of application. Candidates must be authorized to work in the United States.

The Benefits Administrator owns the full cycle of benefits administration, from researching alternative programs and implementing enhancements to overseeing enrollments, leave processing, and service provider relationships. Working alongside the accounting department and external vendors, this role ensures employees understand their options and the organization remains compliant with applicable government regulations.

Key Responsibilities

• Collaborate and maintain professional communication with the Accounting department.
• Monitor daily benefits processing.
• Help employees understand their benefit options.
• Run enrollments and determine employee eligibility.
• Design benefit-appropriate programs such as insurance, wellness, etc.
• Manage relationships with all our service providers.
• Research employee benefits plans and vendors.
• Help the organization to comply with applicable government regulations.
• Oversee transfer of data to external contacts for services, premiums, and plan administration.
• Support administrative procedures for assigned benefits processes.
• Arrange leaves of absence and process claims or requests (medical operations, workers' compensation, etc.).

Required Qualifications

• Bachelor's degree in business administration, human resources, or similar relevant field.
• 3+ years of related benefits or employee benefits administration experience.
• Familiarity with benefits contract language.
• Hands-on experience with data analysis.
• Familiarity with office applications, software, and Human Resource Information Systems (HRIS).
• Excellent communication and organization skills.

Embedded within the Human Resources team, the Benefits Administrator delivers administrative support across leave programs, compliance activities, and employee training initiatives. Working closely with the Human Resources Team Lead and management, this role maintains confidential employee records and ensures adherence to company policies and labor regulations.

Core Functions

• Plan and administer employee leave of absences (Medical, FMLA, Disability, Workers' Compensation, etc.).
• Organize and facilitate employee training initiatives, including anti-harassment and anti-discrimination training for new and current employees.
• Assist with ensuring compliance with company policies and labor regulations.
• Support the Human Resources Team Lead with communications to employees.
• Perform administrative functions including electronic file scanning, file compliance, and upkeep of personal or medical records.
• All other duties as assigned by the Human Resources Team Lead and/or management.

Qualifications & Experience

• Bachelor's degree in Human Resource Management, Business, Psychology, or related field preferred.
• Previous experience working in a Human Resources position is a plus.
• Ability to maintain confidential employee records with strict discretion.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail with the ability to juggle multiple priorities.
• Willing to help wherever needed and comfortable with ambiguity.
• Ability to be flexible and handle unexpected challenges quickly, calmly, and efficiently, while demonstrating strong judgment.
• Highly collaborative and self-motivated team player.

Reporting to the Manager of Compensation and Benefits, the Benefits Administrator leads day-to-day administration of North America benefits programs, including open enrollment, ACA reporting, and leave of absence coordination. Partnering with insurance brokers, external vendors, and internal teams, this role ensures compliance accuracy and continuously improves the employee benefits experience.

Primary Duties

• Serve as central point of contact for all North America employees with benefit-related questions, providing prompt customer service to ensure resolution of issues.
• Assist employees in making benefits elections in HRIS, gather required documentation for qualifying events, and review and approve benefit elections.
• Support Manager of Compensation and Benefits with open enrollment activities, partnering with insurance broker and marketing on open enrollment collateral.
• Assist with administration of leave of absence programs and ADA-required accommodations.
• Handle all aspects of ACA reporting.
• Ensure compliance requirements related to North America benefits programs are completed accurately and on time.
• Support wellness programs, including coordination of educational sessions.
• Compile statistical and census data for external vendors and partners as needed.
• Prepare monthly benefits billing reconciliations and assist with audit fieldwork requests.
• Support process enhancements and automation efforts to improve the employee benefits experience.

Skills & Qualifications

• Bachelor's degree in Business, Human Resources, or related field, or equivalent combination of education and work experience.
• Minimum 2 years of experience in administration of benefits programs.
• Knowledge of HR practices, laws, and federal, state, and local regulations as they apply to benefit programs.
• Meticulous attention to detail with ability to maintain highest levels of confidentiality.
• Proficient with Microsoft Office applications, with advanced knowledge of Microsoft Excel preferred.
• Highly organized with ability to manage ambiguity, adapt to shifting priorities, and balance competing workloads.
• Excellent problem identification and solving skills.
• Strong written and verbal communication skills, with the ability to communicate across all organizational levels.

Sitting at the intersection of benefits administration and team member support, the Benefits Administrator delivers end-to-end management of medical, dental, vision, life, LTD, 401(k), tuition reimbursement, and COBRA programs. Operating across new hire orientations, open enrollment, and HRIS maintenance, this role shapes the benefits experience for active and former team members within a collaborative HR framework.

Duties

• Participate in day-to-day administration of benefit programs, renewals, and analysis.
• Conduct new hire benefit orientations and counsel team members on eligibility and plan coverage.
• Manage all new implementations and system testing concerning benefits.
• Administer medical, dental, vision, life, LTD, 401(k), tuition reimbursement, and COBRA programs for active and former team members.
• Assist with open enrollment administration, including preparing and leading 401(k) open enrollment presentations.
• Maintain the HRIS database and spreadsheets, and prepare and distribute benefit communications.
• Provide a high level of customer service by responding promptly to phone and email inquiries.

Requirements

• Bachelor's degree with an emphasis on Human Resources or work equivalent.
• At least 1 year of experience working in benefits.
• Experience with benefit plans including 401(k), medical, dental, vision, life, and long-term disability.
• Understanding of HIPAA, COBRA, and related laws.
• Working knowledge of HRIS systems.
• Competent computer skills including proficiency in MS Excel and Word.
• Demonstrated ability to multitask, manage competing priorities, and adapt to changes in workload.
• Organized, detail-oriented, enthusiastic team player with strong service orientation.

A key member of the Benefits Administration team, the Benefits Administrator builds effective configurations of Benefits Administration products and delivers escalation support for Benefit Specialist Level I staff. Collaborating across technical and non-technical stakeholders at various organizational levels, this role ensures service level agreements are met and integration between respective products is reliably maintained.

Functions

• Perform tasks related to the configuration of the Benefits Administration product.
• Meet established service level agreements for timelines and quality of work.
• Follow pre-established guidelines, policies, and procedures effectively.
• Convey information effectively to both technical and non-technical individuals at various organizational levels.
• Provide Quarter End, Year End, and Open Enrollment assistance and task execution.
• Establish integration between respective products.
• Maintain discretion and professionalism with team members and complete peer reviews.
• Serve as first point of escalation for Benefit Specialist Level I, escalating issues to Team Lead and Manager using proper escalation methodologies.

Experience & Qualifications

• Associate's degree or equivalent, with 3 to 5 years of related experience or equivalent combination of education and experience.
• Detail-oriented with strong organizational, problem-solving, and analytical skills.
• Proficient in Microsoft Office Suite including Outlook, Word, and Excel.
• Technical aptitude with the ability to quickly grasp and understand system functionality.
• Ability to analyze and resolve problems through effective communication.
• Quickly and easily adapts to change and shifting priorities.
• Ability to deal effectively with a diversity of individuals at all organizational levels.

Comprehensive stewardship of employee financial wellbeing depends on the Benefits Administrator, who delivers administration of health, life, LTD, FSA, and retirement programs, including 401(k), IRA, and Non-Qualified Plans. Based within the benefits function and reporting through HR, this role manages third-party vendor relationships, conducts annual 401(k) plan audits, and completes 5500 and SARS filings for all applicable plans.

Accountabilities

• Administer and communicate employee benefits including health, life, LTD, FSA, and retirement programs such as 401(k), IRA, and Non-Qualified Plans.
• Research and resolve benefits and retirement program-related issues.
• Maintain and administer HIPAA Privacy Policy and interpret legal plan documents.
• Understand and maintain third-party contracts and agreements.
• Maintain standard and ad-hoc reports and provide monthly call volume analysis for Benefits and Leave of Absence teams.
• Reconcile and process medical, life, LTD, and FSA check registers, retirement plan deposits, vendor invoices, and financial reports.
• Conduct annual 401(k) Plan Audit and complete annual 5500 and SARS filings for all applicable plans.
• Evaluate the efficiency and value of current programs and make recommendations for improvements.

Technical Qualifications

• 5 to 7 years of specialized benefits experience.
• Experience with health, dental, life insurance, LTD, and flex plans, including self-insured plan administration.
• Knowledge of 401(k) programs and third-party vendor relationship management.
• Experience in report analysis and electronic system processes.
• Proficient in Microsoft Word, Excel, and Outlook, with SAP experience preferred.
• Experience with multi-state employers preferred.
• Excellent management, interpersonal, and decision-making skills.

As the Benefits Administrator, this role delivers administrative support to the Benefits Department, maintaining employee benefit records in Workday and ensuring accurate enrollments, payroll deductions, and 401(k) funding. The Benefits team relies on this work to sustain audit readiness, vendor liaison accuracy, and successful execution of open enrollment projects and wellness programs.

Activities

• Provide administrative support to the Benefits Department and assist employees with registration on benefits and 401(k) platforms.
• Communicate with employees regarding company plan benefits and enrollment opportunities.
• Maintain employee benefit records in Workday, ensuring accurate changes and enrollments.
• Act as liaison with third-party benefit administration consultant and benefit vendors.
• Audit bi-weekly payroll files to ensure accurate benefit deductions and adjustments.
• Review and reconcile 401(k) contribution and loan files and initiate timely wire funding.
• Assist with short-term and long-term disability and FMLA claim processing, the wellness program, and service awards.
• Lead support for annual audits and serve as benefits lead for open enrollment projects, quality testing, and mail notifications.

Position Requirements

• 2 to 5 years of previous benefits administration experience required.
• Highly detail-oriented with strong organizational skills and ability to prioritize and meet deadlines.
• Computer literate in Outlook, Word, and Excel, with Workday experience preferred.
• Positive and professional customer service attitude.
• Excellent written and verbal communication skills.
• Able to work under pressure in a fast-paced environment.

Benefits Administrator oversees the design and administration of benefit programs, including insurance and wellness, managing open enrollments, leaves of absence, and employee data in HRIS systems with strict accuracy. The work directly supports organizational compliance with ACA, FMLA, ADA, and related regulations while delivering a responsive, confidential benefits experience across payroll, accounting, and vendor partnerships.

Operational Focus

• Assist with the design of benefit programs including insurance and wellness.
• Evaluate plans with service providers and brokers for accuracy across life, STD, LTD, medical, and dental plans.
• Reconcile invoices and ensure timely payment of monthly premiums.
• Manage open enrollments and determine employee eligibility.
• Manage leaves of absence and process claims or requests, including medical, STD, FMLA, and personal leaves.
• Keep updated employee records with all relevant information, including marital status and beneficiaries.
• Assist employees with SSI and SSDI questions, requests, and documentation.
• Inform employees of their benefit options and plans and collaborate with accounting and payroll on payments and deductions.
• Manage employee data using HRIS systems while ensuring accuracy.

Knowledge Skills & Abilities

• BS/BA in Business Administration, Human Resources, or related field.
• 3 to 5 years of proven experience as a Benefits Administrator.
• Solid understanding of benefit plans including retirement, health, and dental insurance, and relevant regulations.
• Knowledge of ACA, FMLA, ADA, I-9, and other associated regulations.
• Understanding of data recording and analysis.
• Proficient in MS Office, including Word, Excel, and PowerPoint, and experience with HRIS systems.
• Excellent organizational skills, attention to detail, and outstanding communication and interpersonal skills.
• Reliable with strict adherence to confidentiality requirements.

The Benefits Administrator produces comprehensive coordination of new benefit package implementation, 401(k) and HSA payment processing, and COBRA compliance for all divisions of Resurgent Capital Services. Working with HCM representatives at satellite locations and reporting through the HR function, this role advances employee access to benefits by maintaining accurate Workday records and delivering timely enrollment, audit, and reporting support.

Key Deliverables

• Coordinate implementation and communication of new benefit packages and advise employees on eligibility, coverage, and other benefits matters.
• Serve as the point-of-contact for employees with benefit-related questions or issues.
• Verify timely enrollment in chosen benefits and ensure appropriate documentation is maintained.
• Enter and audit benefit-related deductions and withholdings, and process adjustments, refunds, enrollments, and terminations.
• Assist HCM representatives at satellite locations in administering benefits.
• Track and monitor monthly, quarterly, and annual benefit and 401(k) enrollments, and process bi-weekly 401(k) and HSA payments to TPA and internal departments.
• Prepare COBRA compliance notifications and assist with annual open enrollment period and benefits fair.
• Compose ad hoc reports and monthly departmental metrics, and enter, review, and monitor benefit processes within Workday.

Education & Experience

• BS/BA in Human Resources or related area preferred.
• 1 to 3 years of related experience required.
• Knowledge of laws and regulations governing benefits.
• Ability to perform mathematical computations with speed and accuracy.
• Strong computer skills with the ability to export and convert data for manipulation and reporting.
• Ability to effectively communicate both orally and in writing with internal and external contacts.

Embedded within a group benefits environment, the Benefits Administrator develops and maintains strong working relationships with brokers, carriers, and internal staff to coordinate plan changes, renewals, and open enrollment administration. Working closely with management and team members at month-end, this role advances service excellence by ensuring timely, accurate communication and data entry across commission and carrier systems.

Areas of Ownership

• Provide internal staff with follow-up communication and approvals for brokers on plan changes and open enrollment issues.
• Save renewal copies from the carrier to the shared drive and forward renewals to appropriate brokers.
• Enter data into Commission Database.
• Coordinate with team members at month-end to facilitate plan changes and ensure quality and turnaround times meet standards.
• Communicate regularly with management and staff regarding all aspects of administration to ensure service excellence.
• Develop and maintain strong working relationships with all staff.
• Complete special projects as required.

Professional Experience

• Bachelor's degree a plus.
• Prior experience in a group benefits environment preferred.
• Knowledge of health and ancillary plans, carriers, and quoting abilities preferred.
• Timely, efficient, and accurate administrative and data entry skills.
• Experience with Excel, including data entry, formatting, and formulas.
• Strong attention to detail with the ability to stay organized and focused in a busy environment.
• Professional, dependable, and cooperative team player with good oral and written communication skills.

Reporting to HR leadership, the Benefits Administrator refines weekly payroll processing for 750 to 1,100 employees and administers all employee benefits and onboarding data changes weekly. Partnering with stakeholders across scheduling, payroll, and government compliance functions, this role ensures accuracy across Records of Employment, year-end activities, and legislative payroll regulations.

Role Responsibilities

• Process weekly payroll for 750 to 1,100 employees with high accuracy, ensuring reconciliation, approval, and submission by all deadlines.
• Ensure the time and attendance system matches payroll information for scheduling and costing purposes.
• Process Records of Employment and respond to Service Canada queries.
• Generate weekly and monthly reports and process year-end activities.
• Set up and administer all employee benefits and onboard new employees with data changes on a weekly basis.
• Provide a high level of customer service for all stakeholders with prompt and accurate information.

Background & Experience

• Minimum 3 years of high-volume payroll experience in a fast-paced environment.
• Payroll Compliance certification desirable.
• Good understanding of government and legislative payroll regulations and Employment Standards.
• Experience with Group Benefits programs desired.
• Proficient in Microsoft Office with high-level written and oral communication skills.
• Ceridian Dayforce HCM and ADP Payforce experience an asset.
• Exceptional attention to detail, organizational skills, and ability to prioritize tasks with strong customer service orientation.
• Demonstrated sensitivity and discretion when handling confidential information.
• Ability to work independently.

Sitting at the intersection of client service and benefits plan administration, the Benefits Administrator oversees day-to-day operations and administration of savings and spending accounts for assigned clients. Operating across phone, email, and internal workflows, this role provides analytical support, account balancing, and HIPAA-compliant documentation while educating clients on current industry regulations.

Job Functions

• Serve as primary assigned client contact for day-to-day service and administration of client benefit plans.
• Acquire and maintain knowledge of general health benefits, insurance carrier terminology, and processes specific to assigned clients.
• Organize, process, and maintain client plan records, files, and forms.
• Perform account balancing and provide related report generation and guidance.
• Prepare and send timely responses and documentation to participants and clients in accordance with established guidelines.
• Troubleshoot and document concerns from participants and clients and comply with plan document provisions and regulations.
• Maintain confidentiality and keep department, client, and participant information HIPAA compliant.
• Educate clients on up-to-date industry regulations and processes and provide department support as needed.

Minimum Qualifications

• High school diploma or GED with further applicable education or equivalent experience.
• Two or more years of prior work experience with tax-advantaged accounts, benefit plans, or employee benefits administration preferred.
• Six months or more of prior work experience in an office environment.
• Knowledge of health benefits and insurance carrier terminology and processes.
• Technical aptitude with proficiency in Microsoft Office and Excel.
• Excellent communication and organization skills.

A key member of the People Operations team, the Benefits Administrator oversees end-to-end administration of global benefits programs, including COBRA enrollments, monthly billing, and payroll file preparation for a rapidly growing organization. Collaborating with carriers, brokers, and internal finance teams, this role ensures that the employee benefits database and payroll records are accurately maintained to support a global workforce.

What You'll Do

• Assist with benefits queries through multiple channels, including email and Slack.
• Coordinate daily benefits processing.
• Handle new hire enrollments, COBRA enrollments, terminations, life events, and beneficiary updates as needed.
• Partner with carriers, brokers, and the internal finance team to gather employee data and oversee processing of monthly billings and preparation of vouchers for all group plans.
• Oversee maintenance of employee benefits files, group benefits database, and employee payroll records.
• Prepare payroll files by compiling and formatting multiple complex data sets.

Technical Qualifications

• 1 to 2 or more years of benefits administration experience.
• General knowledge of medical insurance plans, employee benefits programs, and pertinent federal and state regulations, including ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, OBRA, Social Security, and DOL requirements.
• Intermediate proficiency in Excel and spreadsheets, including pivot tables, basic calculations, VLOOKUPs, and analysis of multiple data sets.
• General computer skills including experience with Google Sheets, Slack, and benefits administration systems.
• Professional, customer-service-minded work style with the ability to learn quickly and apply knowledge to problem-solve.

Accurate resolution of employee benefit issues and claims drives the value delivered by the Benefits Administrator, who oversees new hire orientations, third-party COBRA administration, and monthly bill reconciliation across medical, life, LTD, supplemental life, dental, and FSA plans. Serving as primary accounting contact for benefit-related general ledger reconciliations, this role acts as liaison between the firm, insurance carriers, and brokers to keep benefit files precisely maintained.

Day-to-Day Responsibilities

• Schedule and conduct new employee and attorney benefit orientations.
• Process enrollment applications and terminations for all benefit plans.
• Perform data entry of benefit-related information on new hires, terminations, and data changes into HR benefit database.
• Prepare and reconcile monthly bills for Medical, Life, LTD, Supplemental Life Insurance, Dental, and FSA.
• Oversee third-party COBRA administration and assist employees and attorneys in resolving benefit and claims issues.
• Act as liaison between firm, insurance carriers, and brokers, and ensure benefit files are accurately maintained.
• Assist in the administration of FMLA and leave of absence procedures.
• Generate internal reports and serve as primary contact for accounting on benefit-related general ledger account reconciliations.

Required Qualifications

• 4 to 5 years of benefit administrator experience.
• Strong 401(k) background and knowledge of ACA, COBRA, and FMLA administration.
• Knowledge of and experience in employee benefit programs.
• Knowledgeable in accessing vendor portals.
• Strong Microsoft Office skills including Word, Excel, and Access, with ability to quickly learn other applications.
• Workday experience a plus.
• Ability to talk to employees confidently and conduct benefit orientations.

As the Benefits Administrator, this role oversees Total Rewards-related activities, including managing Health and Financial Wellness programs, vendor relationships, and annual recruitment and training of 300 Wellness Champions. The Total Rewards function relies on this work to benchmark current benefit equity, execute biometric screenings and financial wellness webinars, and produce RFP and survey analyses that inform management recommendations.

Scope of Work

• Manage day-to-day operational coordination and support for a variety of Total Rewards-related activities.
• Manage and coordinate the bank's Health and Financial Wellness programs, including development of wellness strategy and recruiting and training 300 Wellness Champions annually.
• Manage outside vendors including third-party administrators, insurers, legal counsel, and consultants.
• Identify strategies to create a culture of wellness for employees and managers.
• Administer day-to-day wellness program activities such as biometric screenings, blood drives, mobile mammograms, benefit fairs, flu shots, and financial wellness webinars.
• Complete surveys for benchmarking and analysis purposes and participate in the RFP process for new vendors.
• Analyze equity of current benefits, compare trends, and make recommendations to management.
• Manage the bank's voluntary products and discount vendor.

Qualifications & Experience

• Bachelor's degree and/or 2 to 4 years of professional work experience preferred.
• Ability to coordinate multiple large projects and requests of a complex nature.
• Demonstrated conflict resolution, influence, and negotiation skills.
• Advanced computer skills preferred.
• Excellent verbal, written, and interpersonal communication skills with the ability to interact across all organizational levels.
• Must maintain a professional presence in highly escalated or adverse situations with a high level of confidentiality.

Benefits Administrator advances day-to-day administration of health and welfare plans, including medical, dental, vision, EDI feeds, and leave programs encompassing FMLA, disability, workers' compensation, and ADA. Success in the position means maintaining an accurate HRIS database, completing all required compliance reporting, and partnering with the HR Manager to deliver a seamless annual open enrollment and renewal process.

Work Activities

• Provide day-to-day administration of the company's health and welfare plans including medical, dental, vision, and other benefit programs.
• Partner with benefit carriers on requests and maintain accuracy of weekly EDI feeds.
• Reconcile and submit monthly benefit invoices for payment.
• Coordinate and administer leave of absence programs including FMLA, disability, workers' compensation, and ADA.
• Provide information to employees regarding new hire enrollment, life events, and general benefit questions.
• Monitor and approve new hire and life event changes through the HRIS database, and maintain and troubleshoot the HRIS database.
• Prepare benefit and ad hoc reports, and assist HR Manager with renewal process and annual open enrollment.
• Partner with HR Manager to complete and file all required compliance reporting.

Skills & Qualifications

• Bachelor's degree in Human Resources or related field with minimum 2 years of relevant experience, or high school diploma with 3 or more years of relevant experience.
• 2 or more years of experience in leave administration and benefit plan design and administration.
• Knowledge of applicable state and federal laws as they relate to Human Resources.
• Experience with HRIS systems, preferably UltiPro.
• Must be proficient with MS Word, Outlook, and Excel.
• Ability to handle confidential matters with organized attention to detail.
• Must be able to communicate clearly and efficiently both verbally and in writing.

The Benefits Administrator creates accurate administration of UK and Ireland employee benefits, including pension schemes, medical, life assurance, permanent health insurance, childcare vouchers, season ticket loans, and eye care reimbursements. Coordinating with internal payroll and shared services teams and liaising with vendors across a wide range of pension schemes, this role ensures benefit changes are correctly recorded in PeopleSoft and submitted to payroll within established deadlines.

Performance Expectations

• Administer all company benefits for UK and Ireland employees including pension schemes, medical, life assurance, permanent health insurance, childcare vouchers, season ticket loans, and eye care reimbursements.
• Liaise with internal payroll and shared services teams on setup and correct deductions of employee contributions toward benefits and pensions.
• Input historic and ongoing benefit changes into employee records and Peoplesoft.
• Ensure benefits information is correctly input on relevant spreadsheets for submission to payroll or vendors.
• Perform pension calculations, enter pension data, and answer queries across a wide range of schemes and providers.
• Undertake reconciliation of both defined contribution and defined benefit schemes.
• Create and run all required reports by deadlines, and escalate queries per the agreed escalation matrix.
• Assist with production of ad-hoc reports for managers and information required for auditors.

Required Qualifications

• Previous pension and/or benefits administration experience, ideally in a shared services environment.
• Familiarity with employee benefit policies and ability to support employees and line managers with standard benefit queries.
• Previous experience using PeopleSoft desirable.
• Advanced Excel skills including VLOOKUPs and pivot tables.
• Excellent attention to detail with a process-driven approach.
• Able to use experience and judgment to plan and accomplish goals.
• Committed team player able to offer continuous support to colleagues with good client-focused communication skills.

Embedded within the Human Resources function in a manufacturing or aerospace environment, the Benefits Administrator executes administration of FMLA, CFRA, disability, and workers' compensation programs alongside 401(k) plan auditing, benefits enrollment, and vendor reporting. Working closely with payroll, vendors, and HR leadership, this role ensures timely, accurate benefit deductions and maintains clear employee communication and training to strengthen engagement with benefit programs.

Core Responsibilities

• Administer employee leaves of absence, including FMLA, CFRA, disability leave, and other legally protected leaves, tracking all documentation and correspondence accurately and on time.
• Administer the workers' compensation claims process, including notices, monitoring treatment and medical restrictions, and engaging in the interactive return-to-work process.
• Manage benefits strategy, implementation, and enrollment activities, including administering paid parental leave and the student loan repayment program.
• Partner with payroll to ensure timely and accurate benefit deductions and maintain accurate 401(k) plan auditing and administration.
• Review billing and invoices for accuracy and ensure timely authorization and processing of purchase orders.
• Partner with vendors to ensure all reporting requirements are met and maintain metrics on plan participation, health and wellness, market analyses, and plan costs.
• Maintain accurate employee benefit records and HR system data for leaves, enrollments, 401(k), and integration files.
• Support communication and training to elevate understanding and engagement of benefit programs.

Experience & Qualifications

• Bachelor's degree in HR, Business, or equivalent work experience required.
• At least 3 years of experience in a Human Resources function with a focus on benefits required, with experience in a manufacturing or aerospace environment preferred.
• Working knowledge of HR principles, benefit plans, policies, and processes.
• Working knowledge of HR management software, time and attendance systems, and payroll systems.
• Proficient in Microsoft Office, specifically Excel and Outlook.
• Proficient project planning and organizational skills with the ability to prioritize and meet deadlines in a complex environment.
• Ability to work cooperatively and collaboratively, demonstrating critical thinking, initiative, and ability to deal with ambiguity.

Reporting to senior HR leadership, the Benefits Administrator coordinates strategic planning and end-to-end administration of U.S. benefit plans, including medical, pharmacy, dental, vision, spending accounts, workers' compensation, 401(k), voluntary benefits, and life plans. Partnering with the international talent team and internal vendor management stakeholders, this role drives ACA reporting, wellness program development, and benefit program competitiveness through comprehensive data gathering and communications.

Leadership Responsibilities

• Create and implement a strategic plan for benefit processes, policies, and programs.
• Lead administration of U.S. benefit plans including medical, pharmacy, dental, vision, spending accounts, workers' compensation, 401(k), voluntary benefits, and life plans.
• Evaluate existing benefits against portfolio and similar programs to determine competitiveness and create comprehensive communications when suggesting changes.
• Gather and coordinate employee feedback and create initiatives and materials to present recommendations.
• Oversee carrier integrations and files and resolve issues on time.
• Review and coordinate vendor agreements with appropriate departments for approval.
• Administer benefit orientations and serve as backup for enrollments, changes, and separations.
• Process ACA reporting, 1094/1095 filings, and develop and administer the U.S. wellness program.
• Coordinate global benefits and renewals with international talent team members.
• Oversee audits and accuracy of employee data, manage immigration and employment eligibility in North America, and administer ADA requests and interactive process.

Education & Experience

• Bachelor's degree and at least 5 years of experience in employee benefits administration required, or high school diploma with 7+ years, or associate degree with 5+ years of relevant experience.
• 5 or more years of experience in employee benefits administration.
• Demonstrated integrity in handling confidential data.
• Workday experience strongly preferred.
• Ability to effectively communicate complex information to different audiences, including executive leadership.
• Excellent communication, organization, and collaboration skills.
• Strong service orientation and personal accountability.

Sitting at the intersection of benefits enrollment and regional HR support, the Benefits Administrator coordinates the administration of medical, dental, life insurance, disability, and 403(b) plans for assigned regions of RHD, applying established policies and procedures to COBRA notifications and carrier premium reconciliation. Operating across payroll systems, vendor portals, and open enrollment meetings, this role guides process improvement efforts that streamline workflow and ensure accurate, timely benefit delivery.

Key Deliverables

• Maintain confidentiality and security of employee benefits and other personal information.
• Act as point person for assigned regions, responding promptly and completely to all inquiries in a friendly and professional manner.
• Process employee elections in various benefit plans for assigned regions in the payroll system and benefits vendor portals, meeting all carrier and payroll deadlines.
• Submit 403(b) enrollments, loans, and withdrawal documents to the vendor and payroll when received.
• Support monthly reconciliation of carrier premium payments with employee and employer contributions.
• Review monthly payroll arrears reports and process needed adjustments.
• Conduct benefits orientations and participate in planning, delivery, and evaluation of Open Enrollment meetings.
• Prepare timely and accurate reports and document administrative procedures, recommending and implementing process improvements to streamline workflow.

Background & Experience

• Associate's degree in business administration, accounting, human resources, or related field.
• Two to five years of experience in benefits administration or a related field required.
• Strong working knowledge of Section 125 benefit plans and compliance requirements.
• Ability to perform mathematical functions to support monthly reconciliation accurately.
• Advanced knowledge of Microsoft Excel including pivot tables and VLOOKUP, and intermediate knowledge of Access and Word.
• Excellent written and verbal communication skills with ability to handle difficult customer situations.
• Excellent problem-solving skills with the ability to utilize multiple sources of information to determine solutions.
• Ability to work well both in a team and independently, with initiative, ownership, and attention to detail in a fast-paced environment.

A key member of the Total Rewards function, the Benefits Administrator coordinates all aspects of the leave of absence program and benefits administration for Mindpath Health, including ADA interactive processes, COBRA eligibility, and tuition reimbursement. Collaborating closely with the Total Rewards Center of Excellence and vendor partners, this role guides data-driven insights and operational excellence across a multi-state employee population.

Ownership Areas

• Provide excellent customer service by communicating program details to employees and managers relating to benefit programs, policies, and procedures.
• Manage vendor relationships to ensure seamless delivery of services to all employees.
• Produce and analyze reports and metrics to identify trends, discrepancies, and potential areas of improvement.
• Work closely with the Total Rewards Center of Excellence to understand benefits program design and rollout of new or updated programs.
• Provide data-driven insights to the Total Rewards team based on daily operations, benefits utilization, and employee feedback.
• Serve as main point of contact for benefit programs including tuition reimbursement, pregnancy disability leave, and parental leave.
• Advise employees on program eligibility requirements and review and process reimbursement requests.
• Oversee all aspects of the leave of absence program including supervising leave administration, advising on coordination with PTO and disability benefits, and overseeing return-to-work processes.
• Initiate and engage in the ADA interactive process and coordinate COBRA eligibility and administration.

Knowledge, Skills & Abilities

• 4 or more years of experience overseeing employee benefit programs, with experience in at least 2 open enrollment cycles.
• Proficient knowledge of benefit laws and regulations, including ERISA, HIPAA, FMLA/CFRA, PDL, COBRA, and ACA.
• Mastery-level Excel skills, including VLOOKUPs, pivot tables, and conditional formatting, with proficiency in Microsoft Office, Word, and Outlook.
• Superior organizational skills with the ability to prioritize and balance multiple tasks in a fast-moving environment.
• Excellent interpersonal and writing skills with the ability to interact effectively across all levels and synthesize complex material clearly.
• Ability to be responsive and manage multiple projects and timelines appropriately.

Accurate stewardship of employee health, life, disability, 401(k), FSA, and workers' compensation programs depends on the Benefits Administrator, who elevates plan administration through daily processing, open enrollment coordination, and production of all ERISA-required notices, summary plan descriptions, and 1095 and 5500 filings. Serving as primary carrier and vendor contact and member of the 401(k) Plan Sponsor committee, this role supports the Director of HR in designing competitive, legally compliant benefit programs.

Strategic Responsibilities

• Administer all company benefit plans including medical, dental, life, executive life, disability, flexible spending, 401(k), travel, accident, and all voluntary benefit programs.
• Assist Director of HR in designing benefits programs by recommending changes to keep pace with the market, comply with legal obligations, and control costs.
• Perform daily processing of benefits including enrollments, terminations, changes, leaves, COBRA, beneficiaries, disability, accident and death claims, and related 401(k) transactions.
• Assist in administering the compensation program including salary surveys and pay grade maintenance.
• Manage workers' compensation claims and reporting, and coordinate FSA and health plan compliance testing.
• Serve as primary day-to-day contact for all carriers and vendors and a member of the 401(k) Plan Sponsor committee.
• Coordinate and plan open enrollment and special enrollment processes and assist employees and HR with prompt resolution of benefit-related questions.
• Produce and distribute all ERISA-required notices, summary plan descriptions, and plan documents, and complete 1095 and 5500 filings and monthly invoice verification.

Professional Experience

• Bachelor's degree, preferably in human resource management or related field.
• At least 8 years of benefits administration experience.
• Knowledge of all relevant federal and state regulations affecting benefit plans, including ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, Social Security, and DOL requirements.
• Proficiency with HR and benefit information systems.
• Advanced level in MS Office Suite, including Word, Excel, Outlook, PowerPoint, Publisher, SharePoint, Teams, and OneNote.
• Highest level of confidentiality, integrity, and professionalism with excellent attention to detail and organizational skills.
• Excellent interpersonal, administrative, and writing skills.
• Ability to prioritize, manage multiple projects, and work as part of a team.

As the Benefits Administrator, this role guides accurate administration of medical, dental, vision, life, disability, FSA, HSA, PTO, Comp Card, and 401(k) plans, with particular focus on QMCSO compliance, payroll system data entry, and HRIS reporting. The Benefits team relies on this work to sustain annual plan audit readiness, system change testing, and cross-training backup across a collaborative HR environment.

Executive Functions

• Maintain detailed knowledge of company benefit plans including medical, dental, vision, life, disability, FSA, HSA, PTO, Comp Card, and 401(k) to accurately answer team member questions.
• Maintain compliance with Qualified Medical Support Court Orders (QMCSOs) by verifying employee status, responding to courts, implementing orders, and setting up corresponding enrollments and deductions.
• Escalate nonstandard issues to appropriate contacts.
• Assist with benefits implementations and preparation for annual Open Enrollment, including user-perspective testing and document review.
• Manage the Comp Card program and perform data entry and deduction setup in the payroll system.
• Perform calculations for special sick and mandated pay rates and run reporting from internal PTO and HRIS systems for payroll calculations.
• Assist with annual plan audits, system change testing, and provide analytical support and cross-training backup for Benefits team members.

Qualifications & Experience

• Bachelor's degree or equivalent corporate work experience required.
• 1 to 3 years of HR experience required, with prior employee benefits experience strongly preferred.
• Knowledge of benefit terms, company policies, and employee benefits strongly preferred.
• Experience working in one or more HRIS systems, with familiarity with UltiPro a plus.
• Strong MS Excel skills, including pivot tables and VLOOKUP, and proficiency with Microsoft Office suite.
• Strong analytical, critical thinking, verbal, and written communication skills.
• Strong interpersonal skills with employees at all organizational levels.
• Ability to work independently and collaboratively and outside regular business hours when needed.

Benefits Administrator coordinates benefit configuration evaluation, code load processes, and quarterly benchmarking on new codes in collaboration with IT Configuration, Claims, Product Management, and Clinical teams. The work directly supports the accuracy of member benefit materials and alignment of health plan administration with Medicare Advantage, Medicaid, and commercial insurance regulatory requirements across state and federal levels.

Technical Responsibilities

• Evaluate benefit configuration in collaboration with IT Configuration and Claims staff to ensure alignment with approved business requirements and plan materials.
• Contribute to business discussions on benefit coverage and configuration, drawing on claims experience, regulatory requirements, coding and billing standards, and payer benchmarking.
• Support maintenance and enhancement of benefit information in Knowledge Center II.
• Represent Benefits Administration as subject matter expert on corporate projects, committees, and workgroups.
• Provide research and benchmarking on new codes released quarterly and lead the code load process, including presentation at the Benefit and Coding Committee.
• Lead coding and coverage discussions with colleagues from Product Management, Compliance, Provider Reimbursement, IT Configuration, Clinical, Pharmacy, Customer Service, and Claims.
• Contribute to benefit property development in the integrated care administrative transaction system by coordinating business and configuration requirements.
• Monitor accuracy of benefit information in member materials and maintain the Benefit Clarification Library and Code Search Look Up feature with quarterly updates.

Requirements

• Associate's degree in health science administration, business, or healthcare-related field, or bachelor's degree.
• Certified Professional Coder (CPC) certification required, or demonstrated experience with ICD-9, ICD-10, CPT, and HCPCS codes and claims billing requirements.
• Minimum 3 years of experience in a related role, with 3 years of Medicare Advantage health plan experience preferred.
• Knowledge of Medicare Advantage, Medicaid, and commercial health insurance products, including HMO and PPO benefit design.
• Knowledge of health insurance contracts, managed care products, and healthcare regulation at state and federal levels.
• Excellent technical skills, including Microsoft Word, Excel, and SharePoint, with strong aptitude for technology-based solutions.
• Excellent written and oral communication skills, including technical writing for cross-functional teams.
• Ability to prioritize work and operate under tight deadlines.