BENEFITS SUPERVISOR JOB DESCRIPTION

Few HR functions carry the compliance exposure that benefits does. ERISA, HIPAA, COBRA, the ACA, and state-specific leave mandates create a regulatory surface that demands a supervisor who owns the details, not just the strategy. This is that role. The Benefits Supervisor directs day-to-day plan administration across medical, dental, vision, retirement, and leave programs while leading a team of benefits professionals. Accuracy here is not optional - billing errors, enrollment failures, and missed 5500 filings carry direct financial and legal consequences.

As the Benefits Supervisor, you are accountable for the compliant administration of all health, welfare, and retirement programs across a multi-state employer footprint, ensuring that plan design, vendor performance, and regulatory filings meet both legal requirements and organizational goals. You lead a dedicated benefits team while serving as the internal subject matter expert on leave management, open enrollment, and compensation-adjacent compliance obligations.

Career Impact: Owning ERISA and ACA compliance responsibilities, including 5500 filings and ACA reporting, builds the regulatory depth that distinguishes senior benefits professionals in the market.

Business Impact: Accurate plan administration and vendor accountability directly protect the organization from financial penalties and ensure employees receive the coverage they depend on.

Growth Opportunity: Exposure to M&A due diligence processes and benefits harmonization following acquisitions creates a path toward Benefits Manager and Total Rewards leadership roles.

• Administer health, welfare, and retirement programs — including medical, dental, vision, COBRA, life, disability, and 401(k) — across multiple business segments.
• Lead the annual open enrollment cycle, including broker RFP, plan benchmarking, system build, employee communications, and post-enrollment audit.
• Manage vendor and consultant relationships by monitoring contracted performance metrics and holding providers accountable to service standards.
• Supervise, coach, and develop benefits team members, providing ongoing feedback, corrective action documentation, and compliance training.
• Ensure regulatory compliance across ERISA, HIPAA, COBRA, PPACA, FMLA, and applicable state leave laws, including all annual filings and testing requirements.
• Partner with HR and finance leadership on benefit contribution budgets, billing reconciliation, and pay equity or compensation-related projects.
• Serve as the primary escalation point for employee benefit inquiries, leave of absence requests, and vendor discrepancy resolution.
• Review and improve administrative processes and workflows to drive efficiency, reduce error rates, and maintain audit-ready documentation.

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
• 3 or more years of benefits administration experience, with demonstrated knowledge of health, welfare, and retirement plan compliance requirements.
• Working knowledge of federal regulations governing benefit plans, including ERISA, HIPAA, COBRA, FMLA, and ACA reporting obligations.
• Supervisory experience leading a professional team of five or more direct reports, including performance management and coaching.
• Proficiency in HRIS systems for benefits enrollment, data validation, and reporting workflows.
• Advanced spreadsheet skills, including pivot tables and lookup functions, for data analysis and compliance reporting.
• Strong organizational and problem-solving skills, with a track record of managing competing deadlines in a multi-entity or multi-state environment.

• PHR, SPHR, SHRM-CP, SHRM-SCP, or Certified Employee Benefits Specialist (CEBS) designation demonstrating formal HR or benefits expertise.
• Experience managing benefits integration during mergers and acquisitions, including financial impact analysis and post-close implementation.
• Familiarity with leave administration platforms and multi-state leave compliance, including statutory short-term disability and paid family leave programs.
• Prior exposure to union employee benefit deductions and collective bargaining agreement benefit provisions.

• Open enrollment error rate, measured by the percentage of enrollment records requiring post-close correction.
• Vendor SLA adherence rate, tracking whether contracted providers meet agreed service and turnaround benchmarks.
• Leave case closure timeliness, measuring the percentage of FMLA and LOA cases resolved within regulatory or policy deadlines.
• Annual compliance filing completion rate, covering 5500s, ACA reporting, and required non-discrimination testing submitted on time.
• Benefits billing accuracy, reflected in the ratio of invoices reconciled without discrepancy against total monthly vendor invoices processed.
• Typical tools: HRIS platforms (commonly Workday or Paylocity); productivity suite (commonly Microsoft Excel, Word, Outlook).

• Base Salary Range: $75,000 to $100,000 annually, depending on team size and industry
• Bonus: Annual performance bonus, typically 5% to 10% of base salary
• Equity: Uncommon at this level; may appear at larger or public employers
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus standard US public holidays
• Common Perks: 401(k) with employer match, professional development stipend, remote or hybrid flexibility

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background screening, including employment history and, where applicable, credit history verification, is required as a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process. Candidates must be authorized to work in the United States.

The Benefits Supervisor owns certified payroll processing, labor law compliance, and union CBA adherence for construction and contracting accounts, ensuring accurate classification and timely reporting across payroll filings. Collaborating with the Payroll Manager and leadership, this role delivers the operational accuracy that protects the organization from compliance risk and supports correct employee compensation.

Key Responsibilities

• Supervise payroll processes and ensure accurate and timely processing and reporting.
• Review and provide backup for the certified payroll process, including payment to the proper agency as required.
• Communicate necessary remedies for inaccurately tracked or recorded time.
• Collaborate with management and payroll professionals on payroll documentation for certified payroll accounts.
• Review and analyze job costing and correct payroll classifications and requirements.
• Ensure compliance with payroll filings and reports.
• Maintain compliance with labor laws and union CBA rules to ensure correct employee compensation.
• Research errors and make recommendations for repetitive issues.
• Collaborate with the Payroll Manager and leadership on benefits, compensation, and HR items in support of payroll changes.

Required Qualifications

• Accounting certificate, diploma, or degree required.
• Certified Payroll Professional (CPP) certification or similar preferred.
• 2+ years of payroll experience in the Construction or Contracting industries, with 3+ years processing payroll, taxes, benefits, and union fringes.
• 2+ years reporting certified payroll to proper agencies.
• Knowledge of labor laws, union CBA rules, and union fringe calculations.
• Experience with ADP and/or Timberline (Sage) preferred.
• Proficiency in Microsoft Office.
• Proven discretion in handling confidential information.
• Strong people and collaboration skills.

Embedded within the HR team, the Benefits Supervisor leads compensation and benefit operations spanning job evaluation, salary structure development, incentive plan design, and health, welfare, and retirement planning across a manufacturing or multi-state environment. Working closely with the accounting team and external benefit vendors, this role shapes the compliance, equity, and enrollment processes that support every employee in the organization.

Core Functions

• Provide customer support to associates, managers, and staff on compensation and benefits questions.
• Own compensation and benefit operations including job evaluation, salary structure development, base pay administration, incentive plan design, and health, welfare, and retirement planning.
• Manage the merit compensation planning process including salary range review, pay equity studies, and related projects.
• Oversee and approve payroll delivery across the company, partnering closely with the accounting team.
• Manage external benefit providers and vendors, including invoicing processes.
• Lead the implementation of annual benefits enrollment with HR team support.
• Maintain compliance with federal, state, and local employment laws and review policies to ensure ongoing compliance.
• Maintain knowledge of HR trends, regulatory changes, and best practices.

Qualifications & Experience

• Bachelor's degree or equivalent experience in Business, Human Resources, or related area.
• SHRM-CP, SHRM-SCP, SPHR, or PHR certification preferred.
• 3 to 5 years of Human Resources experience, preferably in a manufacturing or multi-state environment.
• Knowledge of employment laws and HR compliance requirements.
• Proficiency in Microsoft Office Suite and HRIS or talent management systems, with Paylocity a plus.
• Strong interpersonal, communication, and presentation skills.
• Ability to travel up to 25% of the time.

Reporting to department leadership, the Benefits Supervisor directs the daily work of assigned benefits personnel, overseeing coaching, corrective actions, and process reviews to close gaps in client service delivery. Partnering with clients as the primary escalation point for benefit inquiries, this role builds the procedural consistency and team capability that ensure all client deadlines and service standards are met.

Primary Duties

• Train and supervise the daily work activities of assigned benefits personnel.
• Advise staff on procedure, system, and policy changes as required.
• Identify and resolve gaps in team support of client service and ensure all client deadlines are met.
• Conduct staff coaching, provide ongoing feedback, and implement corrective actions as required.
• Review processes to verify maximum efficiencies.
• Process tasks for direct reports as needed, including data entry, payroll validation, report generation, and submission of 401(k), HSA, and FSA contributions.
• Manage client relationships, serve as escalation point for benefit questions, and participate in client calls.
• Research inquiries, identify root cause, and resolve discrepancies to improve client service and departmental procedures.

Skills & Qualifications

• Proven ability to lead, coach, and develop a team of 5 to 10 professional direct reports.
• Thorough understanding of regulations governing benefits plan design and administration.
• Extensive knowledge of HRIS systems and their use in benefits administration.
• Proficiency in Microsoft Office Suite including Outlook, Word, and Excel.
• Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple projects and meet deadlines.
• Proven business acumen with the ability to work with all levels of management.
• Self-motivated, ethical, flexible, and able to work both independently and collaboratively with confidentiality.

Sitting at the intersection of regulatory compliance and employee experience, the Senior Benefits Supervisor leads benefit design, program administration, and HRIS vendor integrations while mentoring a team of five or more benefits professionals. Operating across medical, dental, vision, and retirement programs governed by ERISA, HIPAA, FMLA, and PFL, this role delivers the analytical rigor and team development that sustain a cohesive, well-functioning benefits function.

Leadership Responsibilities

• Manage benefit design, selection, and all facets of program administration, including regulatory compliance and data analysis.
• Oversee end-to-end support and execution of all benefit plan deliverables.
• Lead initiatives to enhance benefit program offerings and the employee experience while identifying efficiency improvements.
• Provide subject matter expertise for HRIS benefits systems and vendor integrations.
• Train, mentor, and develop benefits team members to build a cohesive, well-functioning team.

Requirements

• Bachelor's degree or equivalent years of education and experience.
• Certified Benefits Professional (CBP) designation a plus.
• 3+ years of benefits experience covering medical, dental, vision, and retirement programs.
• Experience managing a team of 5 or more.
• Demonstrated understanding of benefits laws and regulations including ERISA, HIPAA, FMLA, and PFL.
• Mastery of Excel, including pivot tables and VLOOKUPs.
• Solid HRIS experience and Workday preferred.
• Strong analytical, project management, problem-solving, communication, and interpersonal skills.

A key member of the Pre-Arrival leadership team, the Benefits Supervisor ensures benefit verification, medical necessity verification, and patient financial responsibility determinations are completed accurately and on time for scheduled outpatient services across a wide variety of payers and service lines. Collaborating with physicians, medical staff, and client hospitals nationwide, this role builds the front-end compliance and service quality that supports the entire revenue cycle for a Shared Services Center.

Duties

• Oversee the Pre-Arrival Department's Benefit Verification and Authorization teams, ensuring professional, accurate, and timely insurance verification for outpatient, observation, and inpatient services.
• Oversee front-end facility conference calls and distribute materials to appropriate parties.
• Follow up on facility questions and concerns through written communication and provide root cause summary reviews.
• Ensure disciplinary action documentation is accurate, complete, and maintained with confidentiality.
• Maintain performance standards to ensure departmental goals are consistently met while communicating effectively with physicians, medical staff, and facilities.
• Utilize phone technology, host systems, web applications, and scanning technology to complete job functions.

Experience & Qualifications

• High school diploma or equivalent required, with a bachelor's degree in healthcare preferred.
• 1+ years of supervisory experience in medical revenue cycle areas such as registration, Pre-Arrival, billing, or denial resolution, with 3+ years preferred in a healthcare setting.
• Ability to interpret payer requirements and medical necessity responses and draw valid conclusions from data.
• Knowledge of host systems, ancillary applications, and payer web applications.
• Be a problem-solver.
• Excellent verbal and written communication skills.

Comprehensive benefit program integrity across medical, dental, vision, disability, COBRA, and 401(k) plans depends on the Benefits Supervisor, who administers health and welfare programs, manages leaves under FMLA and ADA, and leads open enrollment and vendor negotiation across multiple business segments with a benefits budget exceeding $20M. Based within the HR function and leading a team of benefit professionals, this role delivers the compliance, analytical oversight, and employee-facing service quality that protect the organization under ERISA, PPACA, HIPAA, and related regulations.

Accountabilities

• Plan, design, implement, administer, and monitor all health, welfare, wellness, voluntary benefit programs, and 401(k) plans across multiple business segments.
• Administer health and welfare programs including medical, dental, vision, COBRA, life, AD&D, disability, and voluntary plans.
• Manage all aspects of leaves of absence and accommodations under FMLA, ADA, short-term and long-term disability, personal, and military leaves.
• Manage vendor and consultant relationships, monitor performance against contracted metrics, and lead vendor selection and negotiation processes.
• Lead the open enrollment and renewal process including benchmarking, broker RFP, plan design, communications, audits, and reporting.
• Oversee health and welfare billing, including union employee deduction processes, with a budget exceeding $20M.
• Review benefit programs during M&A due diligence and manage benefit implementation after close of sale.
• Ensure compliance with ERISA, PPACA, HIPAA, COBRA, and related regulations, and complete all annual filings including 5500s and ACA reporting.
• Lead, develop, and coach benefit team members to ensure compliant and high-quality service delivery.

Position Requirements

• High school diploma or GED required, with PHR or CEBS preferred.
• 3+ years in a supervisory role with 5+ years of benefits administration experience.
• 3+ years managing multistate leaves including FMLA, STD, LTD, and military leaves.
• Knowledge of ERISA, PPACA, HIPAA, COBRA, ADA, and related federal and state regulations.
• Proficiency in managing vendor feeds, workflow processes, and HRIS or payroll systems, with UltiPro preferred.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Results-driven with advanced analytical, problem-solving, and attention-to-detail skills.
• Ability to maintain confidentiality.