AUDIO VISUAL TECHNICIAN JOB DESCRIPTION

Every conference room that goes dark before an executive presentation, every control system that fails mid-commissioning - these are the gaps an Audio Visual Technician is hired to prevent. The role owns the installation, configuration, and day-to-day technical support of integrated AV systems across corporate offices, commercial facilities, and client sites, operating within teams that answer to Project Managers, AV Supervisors, or IT leadership. In corporate and commercial AV environments, practitioners regularly work against NEC code requirements and structured cabling standards that govern system acceptance. Few technical roles demand the same combination of field precision and client-floor composure.

As the Audio Visual Technician, you ensure that integrated AV systems across conference rooms, client sites, and corporate facilities are installed, commissioned, and supported to the standard that commercial clients and internal stakeholders require. You operate within an AV services team, reporting to a Project Manager or AV Supervisor, with scope spanning installation through ongoing operational support across single-site and multi-site environments.

Career Impact: Hands-on experience commissioning control systems and structured cabling in commercial environments builds the documented field record that CTS and CTS-I certification paths reward.

Business Impact: When conference rooms and client-facing AV systems perform without interruption, meeting productivity and client confidence in the organization's technical infrastructure are directly preserved.

Growth Opportunity: Technicians who master control system programming and system calibration in corporate AV move into Lead Technician and AV Project Manager roles managing full project scopes and installer teams.

Company Value: Several employers in this space offer national health and dental coverage, 401(k) plans, paid vacation, and relocation support for technicians willing to take on regional or multi-site assignments.

• Install and commission integrated AV systems across conference rooms, corporate offices, and commercial client sites.
• Configure control systems and audio processors to client specifications, validating full system calibration before handoff.
• Troubleshoot AV and connectivity faults during installations and on active service calls, resolving issues to minimize downtime.
• Maintain AV inventory, process RMA and DOA equipment, and document conference room environments accurately.
• Coordinate with Project Managers, end users, and vendors on scope changes, milestone status, and equipment staging.
• Support event setups and breakdowns, including equipment delivery, operation, and strike within scheduled windows.
• Perform daily functional checks of deployed AV systems and escalate faults through the appropriate tracking system.
• Pull, terminate, and test structured cabling including low-voltage runs, patch panels, and rack installations to code.

• Bachelor's degree in a technology-related field or equivalent work experience.
• Three or more years of AV technician experience, with demonstrated competency in commercial installation and corporate support environments.
• Proficiency in reading and interpreting architectural plans, schematic line drawings, and system design documentation.
• Ability to terminate, install, and test structured cabling including low-voltage, coaxial, and fiber runs to NEC standards.
• Strong troubleshooting skills across AV signal flow, control system behavior, and network-connected devices.
• Valid driver's license and ability to travel to client sites regionally or as project assignments require.
• Excellent verbal and written communication skills for daily interaction with clients, project managers, and vendor teams.
• Ability to lift up to 50 lbs, work at heights using ladders, and perform physical installation tasks for extended periods.

• CTS, CTS-D, or CTS-I certification from AVIXA, or active progress toward one of these credentials.
• Experience programming or uploading configurations to control system processors in corporate or commercial environments.
• Prior exposure to MEP documentation, construction site protocols, and coordination with inspectors on code compliance.
• Background supporting executive or high-profile client meetings where AV reliability is measured in real time.

• First-time commissioning pass rate, measuring how often systems pass client acceptance without a return visit.
• Mean time to fault resolution on service calls, tracking how quickly active AV issues are closed after escalation.
• Inventory accuracy rate, reflecting the completeness and currency of documented AV equipment records.
• Event setup completion rate on time, measuring how consistently AV is operational before scheduled start.
• Cable termination and test pass rate, reflecting quality of structured cabling work against acceptance criteria.
• Typical tools: control systems (commonly Crestron or Extron); video conferencing platforms (commonly Zoom or Microsoft Teams); AV signal management (commonly AMX or Dante-enabled infrastructure).

• Base Salary Range: $52,000 to $78,000 annually, depending on experience and certifications.
• Bonus: Project completion or performance bonus common; typically 3 to 8 percent of base.
• Equity: Equity uncommon at this level; occasionally offered at senior or lead tier.
• Health Benefits: Medical, dental, and vision coverage standard; employer contribution rates vary.
• PTO: 10 to 15 days annually; increases with tenure at most employers.
• Common Perks: Company vehicle or mileage reimbursement, tool allowance, certification reimbursement, and 401(k) with employer match.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required; employment is contingent on verified eligibility to work under applicable federal law. Background screening, including criminal history review, is a standard condition of offer for this position. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under federal, state, or local equal opportunity laws. Reasonable accommodations for qualified individuals with disabilities are available throughout the application and employment process upon request.

The Audio Visual Technician owns the setup and operation of instructional technology and AV equipment across classrooms and special events, supporting collaborative learning and rich media presentation within a university academic services team. Working alongside instructors, staff, and student employees, the Audio Visual Technician builds consistent AV service delivery that enables effective teaching and learning for a diverse community of faculty and students.

Key Responsibilities

• Work in support of collaborative learning, presentation, and a wide range of pedagogical activities.
• Collaborate with instructors and staff to resolve issues and operational aspects of rich media presentation.
• Set up and operate instructional technology and AV equipment for classes and events.
• Assist callers, walk-in patrons, and colleagues in resolving issues, answering questions, and triaging requests.
• Provide service-oriented customer service to instructors and other patrons in classrooms and elsewhere.
• Assist faculty and students with audio/visual, computer technology, and media in classrooms.
• Train faculty and students to use classroom facilities, equipment, and new instructional technologies.
• Troubleshoot technical issues and track, resolve, and follow up on operational problems with equipment and facilities.
• Clean and maintain equipment; conduct equipment inventories and classroom maintenance audits.
• Plan, prepare, and choreograph video recording, streaming, audio setup, and in-class course or event support.
• Run and mix audio, manage multiple video sources, and implement choreography of multiple simultaneous tasks.
• Assist in maintaining web-based inventory and asset management databases.
• Supervise and mentor student employees as appropriate.
• Participate in professional development and regularly review instructional technology publications.

Required Qualifications

• At least three years of live event support experience.
• Considerable experience operating complex audio-visual, computer-based, and media control technologies.
• Experience operating video, data projector systems, video conferencing, streaming, and lecture capture systems.
• Familiarity with Macintosh and Windows operating systems.
• Strong analytical skills; ability to troubleshoot equipment, connection, and software problems.
• Excellent organizational, communication, and interpersonal skills; ability to interact positively with a diverse community.
• Ability to analyze situations quickly, create solutions aligned with unit policies, and work under tight deadlines.
• Ability to handle stressful situations with grace and tact; able to work independently and in teams.
• Ability to move and transport objects up to 50 lbs, travel between buildings, and navigate enclosed spaces.
• Knowledge of UM Central Campus buildings and UM communication tools.
• Experience with performance support.

Sitting at the intersection of technical installation and client-facing service, the Audio Visual Technician leads all aspects of AV solution deployment, including color calibration and preventative maintenance on 2K and 4K projectors. Operating across commercial and residential environments, the Audio Visual Technician delivers technical demonstrations that directly support sales opportunities for a team dedicated to installation excellence.

Duties

• Lead and perform all aspects of installation and service of AV solutions.
• Lead and perform installation, color calibration, service, and preventative maintenance on 2K and 4K projectors.
• Efficiently troubleshoot and resolve system issues during installations or on service calls.
• Provide excellent customer service and timely response to issues.
• Support sales opportunities by providing technical demonstrations of AV systems.

Requirements

• Minimum three years of experience leading installation and service within the commercial or residential audio/visual industries.
• Experience installing and servicing innovative technologies from market leaders is a plus.
• Ability to read and follow system design schematics and layouts.
• Strong interpersonal and communication skills as well as professional conduct.
• Valid driver's license and clean driving record required.
• CTS certification is a plus.
• Must be willing to occasionally travel and authorized to work in the United States on a full-time basis.

A key member of the onsite technical team, the Audio Visual Technician delivers installation and integration of company products, configuring commercial AV systems including digital audio (Biamp/BSS), control (Crestron/AMX), and video routing and image processing. Collaborating across internal teams and customer sites, the Audio Visual Technician builds consistent standards and technical documentation that sustain service quality across permanent installations.

Functions

• Perform onsite installation and integration of company products with excellent customer relationship and troubleshooting skills.
• Configure and set up audio-visual systems including video conferencing and commercial AV equipment such as digital audio (Biamp/BSS), control (Crestron/AMX), and video routing and image processing.
• Develop and maintain knowledge base articles and technical documents.
• Install and configure software as required.
• Provide regular progress updates for current and outstanding incidents or project tasks.

Experience & Qualifications

• Supervisor or managerial experience is a plus.
• Must have experience with permanent installations.
• Audio, AV, and/or digital audio skills; sound understanding of installed sound environments and audio DSPs.
• Experience with building racks and ability to troubleshoot audio problems methodically.
• Ability to ensure consistency of standards and procedures and promote efficiencies.
• Must possess a valid driver's license.

Embedded within a growing division serving large commercial and multifamily dwellings, the Audio Visual Technician delivers programming, troubleshooting, and commissioning of audio/visual, lighting control, and automation systems using Crestron and Lutron platforms. Working closely with project management, local inspectors, and site-level manpower, the Audio Visual Technician shapes client satisfaction and long-term relationships across a portfolio of distribution partnerships.

Core Functions

• Read and interpret blueprints, diagrams, submittals, specifications, and operational/product manuals.
• Perform installation, troubleshooting, programming, and commissioning of audio/visual and lighting control systems including Crestron and Lutron platforms.
• Manage adherence to contract scope, specifications, and code on assigned projects.
• Manage material to ensure appropriate inventory levels are maintained and staged.
• Coordinate code requirements with local inspectors and serve as technical advisor on-site.
• Communicate with the Project Management team regarding production schedule, scope changes, and labor management.
• Establish and maintain relationships with customers to ensure satisfaction, quality of service, and long-term relations.
• Respond to emergency service calls and travel to jobsites in designated region as needed.
• Manage installer-level manpower on the project.

Qualifications & Experience

• 5–8+ years of audio visual installation, programming, and configuration experience with Crestron and Lutron systems.
• Certification in Crestron and/or Lutron Lighting Controls and Shading is required.
• Industry experience in high-rise, large-scale new construction is highly preferred.
• Strong knowledge of electronics, associated circuitry, and Ethernet protocols related to AV installation.
• Proficient knowledge of National Electrical Code (NEC), local codes, and construction safety requirements.
• Must be proficient with Microsoft Office Suite (Excel, Outlook, Word).
• Ability to travel as required; must possess a valid driver's license.
• Demonstrate and uphold all core values: integrity, accountability, teamwork, innovation, and growth.

Benefit: National health, dental, life insurance, short and long term disability plans, paid vacations and holidays, national discount programs, 401(k), incentive and recognition programs, and potential relocation opportunities.

Secure and uninterrupted video conferencing for client events depends on the Audio Visual Technician, who installs, operates, and maintains VTC systems within cleared government facilities while managing COMSEC materials and DIACAP documentation. Based within a government-aligned AV support environment, the Audio Visual Technician serves as the technical authority for collaboration infrastructure spanning auditorium systems, TelePresence, CODECs, and AMX panels.

Accountabilities

• Provide video conferencing event planning packages including test plans, engineering assessments, configuration drawings, and accreditation documentation as requested.
• Monitor, configure, and schedule video conferencing bridged events and collaboration sessions.
• Provide technical operational support in the client's auditorium, operating audio/visual equipment including projectors, cameras, lighting, curtains, and stage systems.
• Provide VTC facilitation and A/V operational support within cleared facilities and other locations.
• Maintain video conferencing hardware, software, and peripherals including TelePresence, CODEC, AV, Gateways, TMS, monitors, projectors, and AMX panels.
• Utilize incident management tracking tools and maintain equipment per Information Assurance guidance.
• Troubleshoot and resolve collaboration and business application incidents; perform preventative maintenance per manufacturer schedules.
• Execute configuration management plans and coordinate integration and implementation of future collaboration services and equipment.
• Manage and maintain COMSEC materials and keying procedures for secure video conferencing events.
• Comply with access control procedures and maintain currency with advancing technologies.
• Prepare, review, and submit DIACAP supporting documentation.

Education & Experience

• Associate or Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent experience required.
• Relevant certifications including CEDIA, CTS, CTS-D, or CTS-I are a plus.
• Minimum three years of experience in the audio visual industry.
• In-depth knowledge of VTC systems in secure government or military environments including ISDN, IP, CODECs, and H.320/H.323 protocols.
• Working knowledge of AV concepts such as acoustics, lighting, aspect ratios, scan rates, and video standards; knowledge of TEMPEST standards and IA concerns for multi-classification multimedia systems.
• Experience with Tandberg/Cisco systems, AMX control systems, Biamp and ClearOne DSP equipment, Lutron lighting and shade systems, KIV Secure Systems, and computer network configuration.
• Proficiency with Microsoft Windows, Office, and AutoCAD/Visio required.
• Extremely meticulous and organized working style; strong verbal and written communication skills.
• Physical requirements include occasional lifting of 5–10 lbs, extended computer screen use, and extended working hours.

As the Audio Visual Technician, this role installs cameras, microphones, DSPs, headphone amplifiers, and control stations while leading on-site technicians and managing A/V installations through to full completion across domestic and international customer sites. The project and customer-facing team relies on this work to ensure system calibrations, control test-outs, and milestone communications consistently meet client expectations up to 70% travel demands.

Activities

• Review project statement of work and technical documentation.
• Oversee and manage A/V installations, meeting key milestones through full completion.
• Direct and lead on-site technicians, validating efficiency, quality, and overall performance.
• Manage equipment and materials on-site; maintain accurate as-built drawings and technical documentation.
• Perform daily communication with project manager on status, milestone completion, and customer-requested changes.
• Communicate with customers on system status, operation, and concerns.
• Ensure full system calibrations for audio and video, and full control system test-out with programming support.
• Support technical escalations from the support team.
• Travel domestically and internationally to customer sites up to 70%.

Technical Qualifications

• Preferred A/V certifications: CTS, CTS-D, CTS-I.
• 3–5 years of A/V industry experience.
• Proficient in the construction process and MEP documentation; ability to read functional diagrams, floor plans, RCPs, and AV documentation.
• Ability to terminate, install, and service AV equipment and systems including wall plates, speakers, racks, and DSPs; ability to perform site surveys and site readiness assessments.
• Experience with Crestron, AMX, Symetrix, and other DSP systems; experience with D-Tools.
• Ability to perform independent troubleshooting of A/V issues and modifications.
• Superior interpersonal and customer service skills; high tolerance for pressure-filled environments.
• Ability to adjust to changing priorities, work flexible hours, lift heavy loads, operate power tools, and work at heights.

Audio Visual Technician supports setup, operation, maintenance, and repair of live event equipment including microphones, projectors, lighting, and sound mixing systems within a team structure led by a senior AV technician. The work directly supports on-time, on-budget event delivery for clients by ensuring equipment is correctly pre-configured, installed, cabled, and validated before and during each engagement.

Operational Focus

• Assist the AV team with implementation of tasks, staying on-time and on-budget.
• Communicate status effectively on a daily basis to the Audio-Visual Lead Technician.
• Attend internal meetings and communications.
• Assist the Lead AV Technician with pre-configuring equipment in a lab prior to deployment as needed.
• Install equipment per client specifications and provide detailed documentation during the process.
• Assist with all aspects of AV and classroom technology needs, including pulling low-voltage cabling, terminations, and punch downs, and providing full testing and validation results.
• Assist the Lead AV Technician with configuring, testing, and training end users on new solutions.

Position Requirements

• High school diploma required; Associate Degree or at least five years of related experience preferred.
• 1+ years of experience as an Audio-Visual technician; experience installing and implementing technical solutions to meet customer requirements; must have experience with punch-downs, rack installations, terminations on patch panels, data jacks, and installation and testing of Category 3, 5, and 6 copper, COAX, and fiber cabling.
• Preferred working knowledge of vendor products from Crestron, AMX, Extron, Promethean, ClearOne, Electro-Voice, and similar.
• Ability to read blueprints, floor plans, door elevations, riser diagrams, and schematics; ability to operate hand and power tools.
• Must be proficient in Microsoft Office Suite; ability to accurately complete paperwork including project closeout documents and timesheets.
• Excellent organization skills; ability to prioritize tasks and work independently or in a team environment; willing and able to safely climb ladders, stairs, operate man lifts, and work on feet for extended periods.
• Must be able to read and speak fluent English; must be able to pass a Federal background check.

The Audio Visual Technician produces configured audiovisual solutions and technical assistance for customers in support of DIT's Video service offerings, serving as technical liaison between customers and vendors across conference rooms, training rooms, and offices. Key deliverables include end user training on A/V systems, webinar and video streaming support, and equipment tracking that sustains DIT's collaboration infrastructure.

Key Deliverables

• Configure and implement audiovisual solutions and provide technical assistance to customers in support of DIT's Video service offerings.
• Recommend A/V solutions based on customer requirements.
• Serve as technical liaison between customer and vendor.
• Provide end user training of A/V systems including conference rooms, training rooms, and offices.
• Provide end user support with webinars, video streaming, and other A/V related areas.
• Assist in recording trainings and presentations.
• Track A/V equipment and supplies.

Knowledge Skills & Abilities

• Graduation from a two-year college with a degree in broadcasting or related discipline and two years of experience in the audiovisual field, or equivalent experience.
• Experience in all aspects of operational support in a dynamic audiovisual environment, including multi-platform environments and implementation of new technology.
• Considerable knowledge in configuration, use, and management of video conferencing hardware/software, video streaming, webinars, and related technologies.
• Demonstrated ability to prepare technical specifications, diagnose and resolve AV problems, evaluate business and technical needs, and specify methods and equipment to meet those needs.
• Proficiency with Microsoft Skype, Microsoft Teams, and Cisco WebEx.
• Demonstrated competency in project management in a cross-functional environment; knowledge of ITIL concepts is a plus.
• Ability to communicate effectively with staff across all technical and management levels.

Embedded within a university or venue AV team, the Audio Visual Technician advances event and gallery support by setting up, operating, and troubleshooting A/V equipment for internal and external events across auditorium, conference, and in-gallery spaces. Working closely with departmental planners, Facilities crew, and remote participants, the Audio Visual Technician ensures seamless A/V delivery including live Host or Co-host support, closed-captioning, and PTZ camera operation.

Areas of Ownership

• Set up A/V equipment for meetings and various functions around the property.
• Read and interpret room diagrams and setup sheets with respect to A/V setups.
• Ensure setup and strike of A/V equipment is completed on-time for all events.
• Assist with equipment setups and strikes in coordination with Facilities crew according to the schedule of events.
• Operate theatre lighting and sound systems to support events in auditorium spaces.
• Assist departmental planners and clients with A/V run-throughs and provide basic instruction on equipment operation.
• Troubleshoot A/V equipment technical issues and report to the Audio/Visual Manager.
• Serve as dedicated on-site A/V technical support for internal and external events.
• Assist with operation, maintenance, installation, and removal of in-gallery A/V equipment.
• Provide remote technical support for events including lectures, conferences, classes, and all-staff meetings, acting as Host or Co-host, managing participant sound and video, coordinating recording and media playback, implementing closed-captioning services, and other responsibilities as needed.

Professional Experience

• At least two years of prior A/V professional experience in a university or venue setting.
• Skilled knowledge of audio patching, signal routing, and mixing; basic knowledge of theatre and event lighting instruments, consoles, and interfaces.
• Skilled knowledge of Mac and PC computers, presentation software, and related A/V equipment including projectors, screens, wired and wireless microphones, digital and analog audio mixing, and recording equipment.
• Advanced experience with Microsoft Teams and Zoom, including hosting and supporting Zoom Webinars; experience with video streaming, capture, and PTZ camera operation is a plus.
• Experience with in-gallery A/V installations, operations, and troubleshooting desired.
• Ability to troubleshoot technical problems and advise efficient solutions; experience with technical coordination of virtual events and product evaluation.
• Strong oral communication, interpersonal skills, and positive client-oriented attitude; ability to work on several projects simultaneously.
• Ability to work in a team environment with patience, professionalism, and flexible availability including evenings and weekends.

Reporting to IT and Conference Services leadership, the Audio Visual Technician refines end-user AV and conferencing support across headquarters in Minneapolis and remote offices throughout the U.S. and Europe, performing daily room tests, white-glove executive meeting support, and on-call crisis management. Partnering with vendors, branch office technicians, and business-line partners, the Audio Visual Technician enables reliable conference room infrastructure that serves high-profile clients and executive stakeholders.

Role Responsibilities

• Provide day-to-day AV support for headquarters office and perform daily tests to ensure all AV integrated conference rooms are operating optimally.
• Ensure meetings are successful through accurate and timely setup, operation, and breakdown of audiovisual equipment.
• Troubleshoot AV issues for meetings in time-critical and non-critical situations.
• Provide white-glove setup, testing, and operational support for high-profile client and executive meetings and virtual conferences.
• Communicate effectively and professionally with partners at all levels of the organization.
• Support desktop technicians and end-users of AV and conferencing services in branch offices; upgrade software and firmware on a variety of AV systems.
• Collaborate with Conference Services and Technology teams to improve room and equipment reservation processes; participate in regular vendor calls.
• Act as liaison between business-line partners, vendors, and internal IT team members; participate in on-call rotation for 2nd level support.
• Provide immediate crisis management for systems and services that are down; assist in design, coordination, and implementation of conference room systems in local and remote offices.
• Manage equipment installation to ensure timeliness and alignment to project timelines; work with 3rd party vendors to spec systems in line with business requirements.

Background & Experience

• College diploma or university degree in computer science or equivalent four years of work experience.
• Hands-on experience with audio visual equipment setup for corporate meetings; experience working with executives and high-profile clients.
• Technical knowledge of current audio-visual products used in corporate environments; experience reading architectural drawings of meeting spaces is a plus.
• Previous Investment Bank experience and exposure to a variety of conference room designs and configurations are a plus.
• Strong interpersonal, written, and oral communication skills; professional image and strong organizational skills with excellent attention to detail.
• High level of analytical and problem-solving abilities; ability to prioritize and execute tasks quickly in a high-pressure environment.
• Ability to stay composed under pressure; highly self-motivated and able to work in a team-oriented, collaborative environment.
• Physical ability to position yourself under desks and tables while working with cabling and wiring.

Sitting at the intersection of event production and visitor experience, the Audio Visual Technician oversees setup and operation of AV systems for museum-sponsored and rental events including microphones, projectors, mixing boards, and lighting under the guidance of the AV Supervisor. Operating across performance, conference, gallery, and Friday Night programming contexts, the Audio Visual Technician advances OMCA's mission by ensuring safe, timely, and technically sound AV delivery for internal staff and external clients.

Job Functions

• Work with Event Leads and Production Technicians to facilitate set-up and tear-down of museum-sponsored and rental events, including microphones, speakers, projectors, monitors, recording equipment, lighting, and mixing boards.
• Work as part of the Friday Night @ OMCA AV team, collaborating with music coordinators, performers, and DJs to present high-quality programming.
• Test and operate sound equipment, projectors, computers, and lighting systems to ensure quality customer experience.
• Ensure equipment is installed safely according to designated layout; receive and test presentation material for smooth production.
• Maintain inventory of equipment and supplies; keep accurate logs of all troubleshooting and maintenance needed.
• Work with internal staff and contract service providers such as musicians, rental companies, and caterers as needed.
• Provide technical support for performances, conferences, meetings, receptions, and other Museum events for internal and external rental clients.
• Provide basic computer technical support to staff on weekends; adhere to OSHA and ADA regulations when installing or moving equipment.

Required Qualifications

• 1–2 years of related experience.
• Audio visual equipment setup, operation, and signal flow knowledge; knowledge of large multi-channel audio mixers and wireless microphone systems.
• Proper cable management techniques and knowledge of audio and video cables (XLR, TRS, HDMI, DVI, etc.).
• Ability to operate and maintain complex audio, video, and projection systems.
• Knowledge of lighting equipment including uplights, leekos, stage lighting, and outdoor lighting.
• Knowledge of Google Apps or other software for collaboration and event organization; stays current with technological advances through ongoing research.
• English language proficiency in both spoken and written form.
• Ability to display and encourage customer service, take responsibility, and treat others with respect; ability to establish and maintain effective professional relationships with all Museum stakeholders.
• Ability to take overall direction and work effectively as a team member.

A key member of an installation and service team, the Audio Visual Technician develops and executes AV deployments across conference rooms and client offices, covering audio DSP programming, Crestron control uploads, structured cabling, and event support with occasional travel to client sites. Collaborating across end users, vendors, and remote programming teams, the Audio Visual Technician sustains conference room performance and inventory accuracy that keeps client environments operational.

What You'll Do

• Install all AV equipment including audio and video conferencing, distributed audio, digital signage, control systems, and presentation systems.
• Tweak audio programs for audio DSPs from QSC Systems; upload Crestron control programs to control processors and work with remote program team on certification.
• Interface with end users and vendors to address requests and requirements; identify and solve issues impacting conference rooms.
• Escalate hardware or software issues outside the SOW to managers; troubleshoot various AV devices.
• Perform event support including equipment setups, breakdowns, and troubleshooting.
• Document and maintain AV inventory; process returning product (RMA) and DOA issues.
• Install and mount equipment and displays; pull, terminate, and test structured cabling including Cat5e/6, video, RGB, HDMI, DVI, and audio cables.
• Follow all client policies, standards, and safety guidelines.

Qualifications & Experience

• Wiring, termination skills, and experience with proper installation techniques of all AV equipment.
• Experience with Zoom, Lifesize, Hangouts, and Crestron systems; experience with Macs.
• Corporate AV experience; self-starter with keen attention to detail.
• Excellent written and oral communication skills; strong interpersonal and customer service skills.
• Flexibility to support various requests including off-business-hours support; ability to work day, evening, or weekend shifts.
• Ability to sit, stand, stoop, and bend for long or extended periods; ability to climb ladders and scaffolding, and operate a vehicle safely; ability to regularly lift and transport up to 15 lbs and frequently up to 50 lbs.

Reliable AV and video conferencing services across the firm's EMEA offices depend on the Audio Visual Technician, who advances daily room checks, fault tracking, device commissioning, and first-line troubleshooting in support of the VC Centre EMEA team. Based within the IT and Video Conference Centre function, the Audio Visual Technician serves internal users at all seniority levels, escalating unresolved issues to VCC London and ensuring analytics-informed monitoring of connectivity quality.

Day-to-Day Responsibilities

• Complete daily functional checks of devices to ensure all equipment is operational.
• Support daily operations of IT and the VC Centre EMEA, providing prompt and efficient services to the firm and clients.
• Ensure user training guides are provided and present in all meeting rooms.
• Use analytics and data platforms to monitor usage and quality of device connectivity.
• Support device upgrades to the latest vendor firmware, including testing.
• Provide practical AV and connectivity support for internal meeting rooms.
• Respond to all enquiries and support requests promptly and professionally.
• Provide basic training to other team members and users.
• Record and communicate AV/VC equipment faults and maintenance requests to the VCC; escalate issues to VCC London.
• Provide onsite support for new room device commissioning.

Skills & Qualifications

• Entry-level IT Help Desk experience desired.
• Understanding of audio visual and video conference equipment and systems.
• Proficiency with Microsoft Office Suite and Polycom hardware.
• Positively impacts those around them; makes quality decisions and develops personally and professionally.
• Demonstrates sound knowledge in their field; anticipates potential problems and identifies a range of possible solutions.
• Adapts interpersonal style to suit different audiences in a genuine way; takes time to get to know people beyond their role.
• Treats people with respect and in a fair and consistent way; recognizes when colleagues are under pressure and volunteers to assist.

As the Audio Visual Technician, this role coordinates technical setup, operation, and documentation of AV systems for corporate events and conferences, operating video conference, webcast, and Unified Communications platforms for clients ranging from small meetings to mid-scale productions. The client services team relies on this work to maintain measurable, data-driven service quality and minimal downtime across all event engagements.

Scope of Work

• Provide technical set-up and concierge services, anticipating client needs and ensuring minimal downtime for meetings and events.
• Liaise with clients and operate small to mid-size jobs, both independently and within a team.
• Provide high-quality technical support and operate video conference, virtual webcast, and Unified Communications systems.
• Plan, set up, operate, and bump out AV systems for corporate events and conferences.
• Respond to incidents and tickets, troubleshoot issues, and escalate to additional team members or maintenance contractors as required.
• Document work and team activities, ensuring a measurable and data-driven approach to enhancing service over time.

Requirements

• Qualification in the AV industry or a trade-related industry.
• Well-developed skills and at least two years of experience in the operation of Audio and Vision equipment, with exposure to IT and Lighting equipment.
• Demonstrable experience executing medium to high-scale corporate events.
• Excellent presentation and communication skills indicating a client-centric approach.
• Dedication and ability to juggle competing priorities and deadlines; accountable self-driven individual who can work productively in a team environment and unsupervised.
• Ability to proactively take on additional responsibilities to achieve a high level of client satisfaction.

Audio Visual Technician oversees installation, maintenance, and user support of audio/visual and IT equipment across meeting rooms and client areas at a law firm's London Head Office, serving the full firm through the Client Services AV Team within the wider Business Services function. Success in the position means partners, internal staff, and external clients receive seamless video conferencing, recording, and presentation support backed by professionally produced video edits and Qumu-published training sessions.

Work Activities

• Install specified audio/visual and IT equipment into rooms, including projectors, screens, televisions, video players, plasma screens, video cameras, portable video conference systems, audio conference phones, and computer peripherals.
• Report faults to the Audio Visual Manager and arrange with service/maintenance providers to rectify as necessary.
• Provide technical support and advice for room users requiring network, broadband, and Wi-Fi connectivity.
• Set up video conference calls, acting as liaison with external companies and maintaining records.
• Load presentations and documents onto laptops; remove all equipment from rooms after end of session.
• Provide room user support for AV systems throughout the building, including support for the MediaStar TV distribution system.
• Provide support and training on audio/visual equipment to internal and external users; perform 1st line maintenance including changing projector lamps and cleaning air filters.
• Maintain store of AV equipment, test equipment regularly, handle equipment requests, and manage bookings on Manhattan space scheduling.
• Provide support for Partners' meetings and internal and external events on site; liaise with all Client Facilities departments to resolve room-related issues and ensure all areas are clean and tidy.
• Set up and support video and audio recording, editing, and production using Adobe Premiere Pro and Qumu, including creation of online training sessions combining video, audio, and PowerPoint.

Experience & Qualifications

• AVIXA (InfoComm) CTS certification or willingness to attain it.
• Good working knowledge of MS Office and audio/visual and video conference equipment.
• Excellent client-facing, interpersonal, and communication skills (written and spoken).
• Ability to build strong business relationships with internal and external clients.
• Ability to deal with multiple demands and conflicting priorities while remaining calm under pressure; meticulous attention to detail.
• High level of professionalism and integrity; confident, proactive individual prepared to take a hands-on approach using own initiative.
• Flexibility with hours as required; experience working in a diverse team while fostering an inclusive team culture.
• Well-presented; requirement to wear uniform in line with the firm's grooming guidelines.

The Audio Visual Technician creates reliable AV service across university classrooms and learning spaces, assisting faculty with presentation equipment, recording lectures, conducting video editing, and providing technical support for webinars and distance-learning classes. Reporting to IT leadership and working with staff across academic divisions and professional service departments, the Audio Visual Technician enables optimized teaching technology use that supports the University's instructional mission.

Performance Expectations

• Assist faculty and speakers with the use of audio-visual devices and presentation software.
• Ensure that equipment used for presentations is correctly configured and operates properly.
• Arrange for and supervise periodic maintenance and repairs of all audio-visual and classroom equipment.
• Record lectures and guest presentations; conduct basic video editing and post recordings to university websites.
• Develop and provide group and individual training related to the use of university equipment and systems.
• Document and maintain procedures related to the use of all audio-visual and classroom equipment.
• Ensure that equipment is kept current and meets the changing needs of the University.
• Keep abreast of current audio-visual and classroom technologies and practices.
• Work with IT staff to maintain the asset management of all University equipment.

Education & Experience

• Associate Degree in a relevant field.
• Minimum three years of relevant experience.
• Proficiency in Adobe CC (Acrobat, Photoshop, Premiere).
• Proficiency in video equipment including Crestron, Extron, and DSLR cameras with lighting.
• Proficiency in learning management systems such as Blackboard, Canvas, or Elentra is desired.
• Previous experience with Higher Education Technology preferred.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion; ability to work evenings, nights, and weekends as necessary.

Embedded within a conference room operations team, the Audio Visual Technician coordinates AV system setup, scheduling, and maintenance across Crestron, NVX, Extron, and NAV control platforms using BlueJeans, Zoom, and Teams. Working closely with EH&S, Facilities, Security, and internal customers, the Audio Visual Technician guides day-to-day conference room readiness that supports executive and client-facing meetings on a Monday through Friday schedule with occasional weekend coverage.

Core Responsibilities

• Maintain knowledge of Crestron, NVX, Extron, NAV control systems, Dante Controller, and basic DSP.
• Schedule and set up audio and video through BlueJeans, Zoom, and Teams.
• Communicate with EH&S, Facilities, and Security on non-AV-related issues.
• Document conference room environments and maintain AV inventory.
• Perform conference room setups and takedowns including AV equipment, tables, and chairs.
• Manage EMS to schedule meetings and add AV equipment and setup details for internal customers and external clients.
• Maintain conference rooms including cleaning and replacing lights.
• Maintain understanding of current and new technology.

Technical Qualifications

• 3–5+ years of experience in an AV Technician role.
• Strong experience supporting conference rooms including equipment setup and diverse working knowledge of AV conferencing systems and protocols.
• Quality customer service skills and executive AV support experience.
• Ability to interface with diverse personalities.
• Ability to work independently and excel in a team environment.
• Physical skills necessary to bend, stoop, lift, reach, and perform basic physical tasks.
• Must possess and maintain a valid Washington State Driver's license.
• Flexible schedule availability including mornings, nights, or weekends.
• Available full-time Monday through Friday with occasional weekend work.

Reporting to the Equipment Manager and AV management, the Audio Visual Technician executes delivery, setup, operation, and maintenance of audio/visual equipment for conference-style events including video conferencing units, LCDs, and amplification systems. Partnering with event management and operations staff, the Audio Visual Technician enables polished, on-schedule live event experiences by maintaining inventory control and responding accurately to client needs throughout each event.

Technical Responsibilities

• Deliver and set up audio/visual equipment for conference-style events including video conferencing units, LCDs, laptop computers, and amplification systems.
• Assist in the maintenance and repair of audio/visual and theatrical equipment.
• Operate lighting and/or sound for performance events under the direction of management.
• Assist with inventory control of audio/visual equipment under the direction of the Equipment Manager.
• Respond to customers' questions during events in a polite and timely manner with complete and accurate information.
• Perform other duties as assigned.

Position Requirements

• Must have at least two years of experience working with a variety of audio/visual equipment including video conferencing units, LCDs, laptop computers, and amplification systems.
• Must be able to work flexible hours and a changing schedule including evenings, weekends, and holidays; ability to work both scheduled and unplanned overtime is required.
• Excellent customer service orientation and interpersonal skills; ability to communicate with a diverse constituency.
• Ability to multi-task effectively.
• Utmost discretion and professionalism required at all times.

Sitting at the intersection of event operations and digital media, the Audio Visual Technician executes inventory audits, preventive maintenance, and AV system setup for outdoor events, conference rooms, and digital signage within a campus or community setting. Operating across student staff support, video conferencing, and event space coordination, the Audio Visual Technician enables consistent, high-quality AV experiences that serve community members and diverse user groups.

Project Responsibilities

• Perform scheduled inventory audits, preventive maintenance, software, and firmware updates on AV equipment.
• Help develop best practices for the operation of audio-visual systems and student staff training.
• Provide requested advice and top-tier customer service to community members.
• Support student staff with setups for users in event spaces and conference rooms.
• Set up and monitor AV systems for outdoor events; set up video conferencing on permanent and mobile systems.
• Help with design and publishing of digital signage content.
• Perform other related duties as required.

Knowledge Skills & Abilities

• High school diploma or equivalent and three years of related multimedia experience.
• Bachelor's or associate degree in a technology-related field is a plus.
• CTS certification.
• Comprehensive knowledge of the purpose and function of a wide variety of audio-visual equipment.
• Experience providing audio-visual support in diverse technical environments.
• Familiarity with PA and projection system setups and installations.
• Knowledge of basic audio-visual and IT troubleshooting.
• Must be able to work a flexible schedule based on customers' needs.

A key member of the AV support team, the Audio Visual Technician guides daily meeting room testing, fault ticket management, and first-line troubleshooting of AV and VC systems, monitoring the AV mailbox, ticketing system, and dedicated phone and email channels. Collaborating across proAV help desk teams and onsite service providers, the Audio Visual Technician sustains meeting room readiness and inventory control that keeps the organization's collaboration environments consistently operational.

Delivery Expectations

• Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications.
• Conduct daily morning meeting room testing of all technologies deployed.
• Set up and support meetings and conferences as required.
• Handle and track all AV fault-related tickets raised via ticketing system through the life cycle to conclusion.
• Track and manage all AV requests received via dedicated AV phone and email.
• Provide 1st line troubleshooting of any AV system failures.

Professional Experience

• Experience and good understanding of all technologies deployed.
• Experience with setup, testing, operation, and breakdown of audio visual and video conference equipment.
• Event support experience including preparation, rehearsals, and coordination of rental equipment.
• Ability to manage proAV onsite service deliverables working in conjunction with proAV help desk teams.
• Inventory management of consumables and stock holding of on-site critical spares.

Consistent commercial AV performance depends on the Audio Visual Technician, who elevates system quality by mounting displays, configuring video conferencing equipment and audio processors, and commissioning completed AV systems across control platforms including Extron and Crestron. Serving as the technical point of contact for customers, employees, vendors, and management, the Audio Visual Technician ensures installations are accurately documented, tested, and aligned to architectural plans and network requirements.

Engineering Responsibilities

• Mount displays, projectors, and speakers in a commercial environment.
• Install, terminate, and label various types of cables in equipment racks.
• Load configuration and GUI files for control systems and touch panels.
• Configure video conferencing equipment, control systems, and audio processors.
• Read architectural plans and schematic line drawings accurately.
• Perform problem solving and troubleshooting.

Background & Experience

• Ability to configure user interfaces for Extron control systems; familiarity with Crestron control systems.
• Experience marking up and maintaining field drawings for conversion to as-built.
• Successful history of calibrating, testing, and commissioning completed AV systems.
• Fundamental understanding of network systems and IP address schemes.
• Strong interpersonal skills for interacting with customers, employees, vendors, and management.
• Ability to manage multiple tasks simultaneously, adjust to shifting priorities, and perform project management.

As the Audio Visual Technician, this role executes equipment setup, operation, breakdown, and technical support across field deployments while assisting with warehouse duties, stock taking, and vehicle logistics. The operations team relies on this work to keep AV equipment correctly prepared, loaded, reported, and ready for deployment across a range of project assignments.

Key Responsibilities

• Set up, operate, and break down equipment.
• Execute specific projects.
• Report damaged or missing equipment and complete vehicle checklists.
• Provide technical support and assist other technicians.
• Prepare equipment and load and unload vehicles.
• Assist with warehouse duties and stock taking when needed.

Required Qualifications

• Computer literate with broad knowledge of AV.
• Good repair skills; must be creative and resourceful.
• Able to move around 25 kg boxes and stand for long periods of time.
• Good communication skills; able to take instructions.
• Positive attitude and team player.

The Audiovisual Technician owns end-to-end AV support across classrooms, collaboration spaces, and event venues, responding to support calls, training student staff, and maintaining both controlled and advanced video conferencing systems. Working alongside advanced-level technicians and third-party vendors, this role delivers reliable technology operations that enable consistent learning and event experiences across campus facilities.

Key Responsibilities

• Respond to AV support calls and provide on-site customer training in classrooms and collaboration and event spaces.
• Report feedback gathered from customer interaction during support calls and training.
• Provide technology support for special events including AV equipment setup, testing, operation, and strike-down.
• Train student wage staff on audiovisual best practices and troubleshooting techniques.
• Perform routine inspection of audiovisual system operation for controlled and non-controlled audiovisual and advanced video conferencing systems.
• Monitor audiovisual and IT systems using remote management and monitoring tools.
• Perform intermediate-level service functions to maintain full operational status of AV technology, including evaluation of escalated issues.
• Replace audiovisual equipment, conduct signal flow analysis, test cables and systems, document system changes, and repair equipment.
• Consult with advanced-level technicians while applying configuration and control file updates to audiovisual systems.
• Document technical troubleshooting procedures and resolutions using the incident management tool.
• Operate and troubleshoot multiple IT platforms and operating systems, including mobile; act as liaison with third-party vendors for warranty and technical support.
• Process RMA documents for equipment troubleshooting and repair; perform installation duties during upgrade projects including site surveys, cable termination, rack building, and equipment mounting.
• Recommend opportunities for improvement in customer support and technology upgrades within technology support centers.

Required Qualifications

• Experience with classroom technology and audiovisual systems support and on-site customer training for classroom technology, conference rooms, and computer labs.
• Experience troubleshooting Crestron, Extron, or Biamp systems; experience with pulling cable and AV rack building.
• Demonstrable experience supporting MacOS, iOS, and Windows-based endpoint devices alongside other IT technicians.
• Experience with ITIL methodology and ITSM ticketing systems such as BMC Remedy.
• Knowledge of network-based troubleshooting.
• Excellent written, verbal, organizational, interpersonal, and customer service skills.
• Ability to work within a team environment and demonstrate reliability, urgency, attention to detail, and problem-solving skills.
• Leadership skills in training students.
• Ability to lift in excess of 50 pounds.

Embedded within the head office production team, the Audiovisual Technician leads the design and implementation of the Audio Visual plan for the Showcase Tour, operating professional software and equipment to record, edit, and reproduce sound and video across live events and broadcast formats. Working closely with Communication Specialists and recording technicians, this role ensures technically sound and synchronized media output that supports the organization's touring and broadcast objectives.

Core Functions

• Set up, prepare, operate, and adjust audio, recording, editing, and reproducing equipment to record, edit, and reproduce sound or feed pre-recorded material from various sources.
• Prepare and operate recording and playback equipment to record videos, concerts, and live events, and to edit video tape after production.
• Operate electronic equipment to generate program titles, credits, subtitles, graphic backgrounds, or animation for television programs.
• Operate audio consoles or computers, tape machines, microphones, and sound processing equipment to mix, combine, and edit music and sound at concerts and live events.
• Operate machines to play back edited dialogue, music, and sound effect tracks in synchronization with visual images.
• Ask questions of the lead technician or supervisor when uncertain to prevent troubleshooting issues.
• Support Communication Specialists via authorized work orders to capture recordings for B reel or look-live use.
• Supervise and coordinate the work of other audio and video recording technicians as needed.

Qualifications & Experience

• Post-secondary or post-graduate program in Music, Audio Engineering, or Broadcast Media, or equivalent work experience.
• Experience working as an Audiovisual Technician is an asset.
• Critical thinking, active problem-solving, and accuracy in data entry.
• Proficient in Microsoft Office, Google Workspace, and online communications platforms such as Slack and Discord.
• Proficient in audio mixing software such as Ableton and Adobe Audition, and Zoom.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage work across multiple initiatives simultaneously.
• Personable demeanor with the ability to collaborate with several teams and meet deadlines.

Reporting to firm IT leadership, the Audiovisual Technician delivers operation, testing, troubleshooting, and maintenance of audiovisual and videoconference systems across all firm offices, serving as the primary escalation point for Service Desk staff and onsite contact for vendors. Partnering with firm-wide IT and AV support teams, this role ensures uninterrupted AV and VTC event coverage that enables firm-wide collaboration and client-facing meetings.

Primary Duties

• Serve as an escalation point to Service Desk staff in troubleshooting and resolving AV-related problems.
• Assist firm-wide IT and AV support teams with setups and serve as an escalation point to those teams.
• Conduct AV equipment testing and assessments.
• Monitor workflow, Service Desk queues, external connection requests, and team escalations.
• Act as an onsite contact for vendors performing complex AV-related repairs.
• Serve as liaison to other firm departments for event support.

Skills & Qualifications

• Minimum three years of experience configuring and troubleshooting VTC codecs, conference room control systems, audio DSPs, and analog and digital switchers.
• Thorough knowledge of AV protocols and design including signal flow, VLANs, H.323, H.264, SIP, WebRTC, H.239, video bridging, and platforms including WebEx, Zoom, Cisco Jabber, and Microsoft Teams.
• Strong customer service and communication skills including the ability to train non-technical users on technical systems.
• Ability to work in a fast-paced environment coordinating workflow and multiple tickets and tasks.
• Ability to frequently walk for up to 60% of the work day and push an equipment cart of approximately 50 pounds.
• Ability to provide on-site support on an emergency basis and travel to other firm offices for project or coverage support.

Sitting at the intersection of AV systems integration and client-facing installation, the Audiovisual Technician assists in planning, installation, and troubleshooting of audiovisual and videoconferencing equipment under the direction of a Lead Technician and/or OSPM/Foreman. Operating across low-voltage wiring, rack builds, control system configuration, and client interaction, this role ensures installed AV systems meet industry standards and project deadlines.

Duties

• Troubleshoot, install, configure, integrate, and test videoconferencing and audiovisual equipment including multimedia, projection systems, displays, cameras, microphones, fiber equipment, and IP and ISDN networks.
• Perform comprehensive audiovisual equipment installation including low voltage wiring, trim outs, equipment rack setup, telephone systems, displays, projectors, audio amplifiers, digital sound processors, speakers, and control systems.
• Perform cat6 cable pulls with testing and terminations, and pull, test, and terminate audio and video cables.
• Configure and install Savant, Crestron, AMX, Extron, and Shure wireless mic control systems.
• Perform audio visual troubleshooting, basic routine repairs, and maintenance on equipment.
• Assume Lead Technician responsibilities as assigned, including leadership, training, job quality, client relations, and all materials and paperwork for the job.
• Drive and assume responsibility of company vehicle as needed.
• Participate in industry training, seminars, and conventions to maintain current industry knowledge.
• Conduct self professionally, follow all company guidelines, and maintain a safe work environment.

Education & Experience

• High school diploma or GED; 3+ years of related experience or equivalent combination of education and experience.
• BICSI Installer level 2 certification preferred.
• Must possess or be able to obtain a valid state driver's license prior to employment.
• Experience in construction or electrical field helpful.
• Must possess troubleshooting skills in hardware, software, and connectivity on Routers, Switches, Clearone, BiAmp, AMX, Extron, Crestron, Tandberg, and Polycom systems.
• Knowledge of Digital Sound Processors including configuration and implementation.
• Experience with CAD and Visio; knowledge of network topologies, codes, and standards.
• Ability to use hand tools, test equipment, solder, and crimp various connections, and pull and terminate a wide variety of cables.
• Manual dexterity, mechanical aptitude, and ability to read and interpret safety rules, manuals, and blueprints.
• Ability to work well independently and in a team environment with initiative, dependability, and adaptability.

A key member of a leading systems integrator's technical field team, the Audiovisual Technician builds and maintains expert knowledge of AV, videoconferencing, and electronic security products while advising clients on system requirements, supervising installers, and managing projects across client sites and office locations. Collaborating across cross-functional lines with installers, corporate clients, and OEM partners, this role advances client adoption of integrated AV solutions that meet industry performance standards.

Functions

• Maintain expert knowledge of company products and services and a working knowledge of competitor products and emerging industry trends.
• Advise customers using a consultative style on how to best utilize company products and assist with feasibility studies, equipment budgets, and system requirements.
• Perform as equipment and technology specialist for company and OEM products, including new product testing.
• Supervise a team of installers and ensure installed product and equipment performs to industry standards.
• Manage projects including setting objectives, observing deadlines, and working across cross-functional lines.
• Develop and maintain communications with all levels of staff and customers, ranging from line managers to corporate presidents.

Experience & Qualifications

• Bachelor's degree in electrical, computer, or telecommunications engineering, or 5 years of directly applicable experience.
• Infocomm CTS or CTS-I certification highly desired; Cisco, Tandberg, or Polycom certifications helpful.
• Prior experience completing technical installation of audiovisual systems including equipment rack fabrication, site preparation, termination, and calibration.
• Technical knowledge of 3 or more of the following: Audiovisual Equipment, Videoconferencing Endpoints, Network Equipment, Network Services, Hardware, Software, and Managed Services.
• Proficient in the programming of products such as Crestron and AMX.
• Knowledge of IP networking including routing protocols, VoIP, SIP, H.323, H.32X suite, and videoconferencing applications; networking and security expertise.
• Knowledge of manufacturers' equipment including Polycom, Cisco, Tandberg, LifeSize, AMX, Crestron, ClearOne, Biamp, Extron, Barco, and Christie Digital preferred.
• Excellent communication, analytical, diagnostic, and problem-solving skills; outstanding people skills and high ethical standards.

Seamless event execution and reliable media output depend on the Audiovisual Technician, who sets up and operates cameras, sound mixing, and lighting equipment while performing video editing, electronic repair, and conferencing system maintenance at WorldAware. Based within a collaborative client-focused team, this role supports the organization's mission of delivering flawless media experiences across live events and conference room environments.

Accountabilities

• Set up and install media equipment such as cameras, sound mixing, and lighting equipment.
• Run video, audio, and signal testing to produce high-quality output.
• Perform video editing and publishing of video content.
• Execute flawless events from a media standpoint and handle equipment malfunctions well under pressure.
• Perform electronic repair, installation, and maintenance of AV equipment.
• Train support team to understand and execute best practices.
• Maintain and set up conferencing equipment used in conference rooms.

Background & Experience

• Associate degree in audiovisual technology or equivalent experience in a related field.
• 2+ years in audiovisual technology.
• Experience using Vimeo Livestream; video production skills.
• Strong written and verbal communication skills.
• Demonstrated ability to learn new technologies quickly, with a self-starting and detail-oriented work ethic.
• Ability to travel as necessary and lift 50 to 80 pounds individually.
• Must be able to pass a pre-employment background check.

As the Audiovisual Technician, this role installs and maintains AV and IT equipment across meeting rooms and event spaces at the firm's London Head Office, supporting video conferencing, video editing, and TV distribution for the entire firm. The Client Services AV Team relies on this work to deliver the highest standard of audio and visual media for internal meetings, partner events, and client-facing sessions across both floors of the building.

Day-to-Day Responsibilities

• Install specified Audio/Visual and IT equipment into rooms including projectors, screens, displays, video players, cameras, conference phones, desktop PCs, laptops, and peripherals.
• Report faults to the Audio Visual Manager and arrange with service providers to attend site to rectify issues.
• Set up video conference calls, acting as liaison with external companies and maintaining records.
• Provide technical support for room users requiring network, broadband, and Wi-Fi connectivity.
• Provide room user support, advice, and training on AV systems throughout the building, including 1st line maintenance such as changing projector lamps and cleaning air filters.
• Manage equipment requests and bookings using Manhattan space scheduling; maintain and regularly test AV equipment store.
• Support Partners' meetings, internal and external events, and liaise with all Client Facilities departments to resolve room-related issues.
• Set up, support, and perform video editing of recorded sessions using Adobe Premiere Pro for use with Qumu on the intranet or other media formats.
• Create online training sessions using Qumu combining video, audio, and PowerPoint footage.

Professional Experience

• AVIXA (InfoComm) CTS certification or willingness to attain it.
• Good working knowledge and understanding of AV and video conference equipment.
• Good working knowledge of MS Office and Adobe Premiere Pro.
• Excellent client-facing, interpersonal, and communication skills, written and spoken.
• Ability to manage multiple demands, prioritize conflicting tasks, and remain calm under pressure.
• Meticulous attention to detail with the ability to multi-task and work collaboratively within the team and with stakeholders.
• High level of professionalism, integrity, and a confident, proactive, hands-on approach.
• Flexibility with hours; ability to build strong business relationships and work effectively in a diverse, inclusive team environment.

Audiovisual Technician delivers end-to-end event support across in-person, hybrid, and online formats at Macalester College, covering setup, operation, troubleshooting, and post-production for events of varying size and scope. The work directly supports the AV Events Manager and the broader campus community by maintaining AV infrastructure in classrooms and meeting spaces and building the capability of student employees through training and coaching.

What You'll Do

• Provide consultation, planning, operational oversight, and support for in-person, hybrid, and online events of varying size and scope, including setup, operation, troubleshooting, breakdown, and post-production work.
• Interface with and oversee the work of third-party event vendors.
• Provide supplementary hardware and software maintenance and support for AV infrastructure in classrooms, meeting spaces, and other campus locations.
• Engage with and oversee the work of contractors and third-party vendors for AV infrastructure.
• Assist the AV Events Manager with training, coaching, supervision, and administrative tasks related to student employee management.
• Manage and maintain AV equipment including maintenance, testing, repair, and recommendations for upgrades and replacements.
• Develop and facilitate documentation and training for student employees, staff, faculty, and other stakeholders.
• Develop and maintain positive relationships with faculty, staff, students, guests, and other stakeholders while fostering an inclusive and welcoming environment.

Minimum Qualifications

• High school diploma or GED and 3 years of experience supporting audiovisual systems in a business or education environment.
• AVIXA CTS certification or willingness to obtain within the first 6 months of employment.
• Extron certification or significant experience supporting Extron systems preferred.
• Experience producing and supporting small, medium, and large-scale events using audiovisual equipment including digital meeting tools, cameras, PA speakers, microphones, mixers, projectors, switchers, and digital recording devices.
• Experience administering and supporting videoconferencing and webinars using Zoom or similar platform preferred.
• Experience supervising student employees or volunteers preferred; nonprofit or higher education experience preferred.
• Confidence and ability to troubleshoot and resolve technical issues independently and under pressure.
• Strong organizational skills, attention to detail, and commitment to equity, inclusion, and diversity.

The Audiovisual Technician shapes AV operations across event spaces, conference rooms, and outdoor venues by setting up, monitoring, and troubleshooting audio-visual systems while performing scheduled inventory audits, preventive maintenance, and firmware updates on AV equipment. Working alongside student staff and community members, this role enables reliable event delivery and digital signage publication that supports the organization's service mission.

Role Responsibilities

• Help develop best practices for the operation of audio-visual systems and student staff training.
• Provide advice and top-tier customer service to community members.
• Support student staff with setups for users in event spaces and conference rooms.
• Set up and monitor AV systems for outdoor events.
• Set up video conferencing on both permanent and mobile systems.
• Help with design and publishing of digital signage content.
• Perform other related duties as required.

Knowledge Skills & Abilities

• High school diploma or equivalent and three years of related multimedia experience.
• Associate or bachelor's degree in a technology-related field.
• CTS certification.
• Comprehensive knowledge of the purpose and function of a wide variety of audio-visual equipment.
• Experience providing audio-visual support in diverse technical environments; familiarity with PA and projection system setups and installations.
• Knowledge of basic audio-visual and IT troubleshooting.
• Ability to work a flexible schedule based on customers' needs.