AUDIO VISUAL SPECIALIST JOB DESCRIPTION

An Audio Visual Specialist who cannot diagnose signal flow under pressure will cost a C-level meeting its first ten minutes. That gap matters in enterprise environments where SLA commitments govern every support response and conference room uptime is measured against contractual thresholds. The Audio Visual Specialist owns the operational reliability of AV infrastructure across corporate offices, boardrooms, and multi-site event spaces, answering to facilities or IT operations leadership. InfoComm CTS certification is a common baseline for this seat, reflecting how technically grounded the work genuinely is.

As the Audio Visual Specialist, you will maintain and support AV systems across corporate and enterprise environments, resolving hardware and software issues, supporting live events, and serving as the technical resource clients and internal teams depend on for consistent conference room performance. You work within a managed services or in-house IT structure, partnering with help desk, facilities, and operations teams to keep SLA targets met and AV environments fully functional.

Career Impact: Experience in enterprise AV support, particularly across boardrooms and multi-site managed service accounts, builds the hands-on portfolio that CTS-I and CTS-D certification paths require, moving you toward senior systems roles.

Business Impact: When AV systems fail during executive meetings or company-wide broadcasts, the cost is immediate and visible; your work keeps those moments from happening and resolves them fast when they do.

Growth Opportunity: The managed AV services sector is expanding rapidly alongside hybrid work infrastructure, and specialists who can handle both break-fix field service and preventative maintenance across complex enterprise accounts open doors to systems engineering and project management roles.

• Support setup, operation, and breakdown of AV equipment for corporate events, meetings, and conference room environments to ensure consistent performance.
• Diagnose and resolve AV hardware and software failures through remote diagnostics and onsite break-fix service within SLA timeframes.
• Perform preventative maintenance on installed AV infrastructure including routine cable testing, equipment inspection, and scheduled system checks.
• Respond to and resolve help desk tickets for AV and IT requests, escalating next-level issues to senior technical staff as required.
• Train end-users and non-technical staff on AV system operation, conferencing platforms, and correct equipment handling procedures.
• Maintain accurate documentation of equipment inventory, service logs, installation records, and system configurations across assigned client sites.
• Coordinate with AV equipment vendors and OEMs to obtain warranties, schedule repairs, and source replacement components for managed accounts.
• Partner with facilities, IT, and operations teams to plan AV deployments, system upgrades, and multi-site event logistics.

• Bachelor's degree in Electronics, Information Technology, Communications, or a related field, or equivalent work experience.
• 2 or more years of AV support or managed AV services experience, with demonstrated responsibility for corporate or enterprise environments.
• Foundational understanding of audiovisual signal flow, including analogue and digital audio, video routing, and control system logic.
• Ability to read and interpret AV system schematics, equipment documentation, and OEM installation guides accurately.
• Experience supporting videoconferencing and collaboration platforms in a corporate or enterprise context.
• Strong written and verbal communication skills, with the ability to interact professionally with clients, executives, and technical peers.
• Proven ability to manage multiple open tickets and concurrent service requests while meeting documented SLA requirements.
• Valid driver's license and ability to travel between client sites as required by the managed services account structure.

• InfoComm CTS certification or active candidacy, demonstrating commitment to the industry's recognized competency standard for AV professionals.
• Experience with enterprise control system programming or configuration in complex multi-room or multi-site environments.
• Familiarity with IT networking fundamentals including IP addressing, VLANs, and network switch configuration as they relate to AV-over-IP deployments.
• Prior experience supporting C-level or executive-tier clients in a white-glove managed services context.

• Help desk ticket resolution rate within contracted SLA windows, measuring responsiveness across the managed account portfolio.
• Mean time to resolution for onsite AV failures, reflecting how efficiently break-fix service restores room functionality.
• Preventative maintenance completion rate per scheduled cycle, tracking whether inspections happen before failures occur.
• End-user training completion count per quarter, measuring proactive knowledge transfer to client staff.
• Equipment uptime percentage across assigned conference rooms and event spaces, indicating infrastructure reliability over time.
• Typical tools: AV control systems (commonly Crestron or AMX); videoconferencing platforms (commonly Zoom Rooms or Microsoft Teams Rooms); help desk ticketing systems (commonly ServiceNow or Remedy).

• Base Salary Range: $52,000 to $75,000 per year, depending on experience and market
• Bonus: Discretionary annual bonus, typically 5 to 8 percent of base salary
• Equity: Not typically offered at this level in managed services environments
• Health Benefits: Medical, dental, and vision coverage; employer contributes to premium
• PTO: 10 to 15 days annually plus standard federal holidays
• Common Perks: Certification reimbursement for CTS or vendor credentials; mileage or vehicle reimbursement for site travel; employer-sponsored training

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check is required as a condition of employment for this role, given the access to client facilities and executive environments it involves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process and in the performance of job duties. Candidates must be authorized to work in the United States.

The Audio Visual Specialist owns the end-to-end preparation and deployment of AV kits to Portal sites worldwide, maintaining equipment, restocking inventory, and driving R&D to advance immersive AV experiences across all Shared_Studios environments. Reporting to the Director of Global Operations, the role bridges engineering, design, and operations teams to deliver consistent, high-quality AV performance at every global site.

Key Responsibilities

• Coordinate preparation and deployment of AV kits to Portal sites around the world.
• Work closely with Portal teams to maintain equipment, restock inventory, and troubleshoot issues.
• Engage in research, tinkering, and experimentation to develop and implement upgrades and new technologies.
• Plan and execute deployment of upgrades and new technologies to existing sites globally.
• Oversee all deployed AV technology, liaising with Portal sites to monitor status, provide technical support, and arrange repair or replacement.
• Participate in R&D, including researching off-the-shelf components and experimenting with technology combinations in a lab environment.
• Develop deep expertise in camera, projector, microphone, amplifier, and speaker components to optimize setup and improve best practices.
• Work closely with the software development team in the creation, testing, and deployment of AV software.
• Support the global operations team in deployment and support of technology around the world.

Required Qualifications

• 3–6 years of experience working with AV technology.
• Experience working in high-quality experiential environments.
• Deep technical understanding of audiovisual componentry and cost/quality trade-offs.
• Innovative problem-solver who can identify root causes and imagine new solutions and ways of working.
• Able to communicate and coordinate with multiple individuals and groups across time zones, geographies, and cultures.
• Highly organized with the ability to manage multiple projects simultaneously.
• Globally-minded, appreciative of diversity, and passionate about technology's power to connect people.
• Cross-cultural experience and/or foreign language skills are highly desirable.

Embedded within the corporate technology environment, the Audio Visual Specialist supports and maintains in-house audio-visual equipment, systems, and video conference assets while ensuring optimal performance of all electronic devices across the organization. Working closely with end users and internal teams, the specialist delivers timely troubleshooting, end-user training, and AV production services that keep operations and communications running without disruption.

Core Functions

• Support and maintain in-house audio-visual equipment, systems, and video conference assets.
• Operate, interface, maintain, distribute, install, configure, repair, and upgrade various electronic devices to ensure optimal performance.
• Assist in developing long-term strategies and capacity planning for future AV equipment and corporate technology needs.
• Identify and deliver required audio-visual service levels according to company policies and user requirements.
• Set up, configure, test, maintain, monitor, and troubleshoot videoconferencing equipment, multimedia devices, and presentation equipment.
• Receive and respond to incoming tickets, calls, and emails regarding AV software and hardware problems; perform onsite analysis, diagnosis, and resolution of complex AV hardware problems and recommend corrective solutions.
• Document instances of AV equipment failure, repair, installation, and removal; initiate video call connectivity and provide technical assistance during videoconferencing.
• Handle incoming booking requests for AV equipment and setup through the Remedy ticket process; troubleshoot and resolve technical failures during conferencing to minimize downtime.
• Transport AV equipment throughout the facility and provide support for client use of audiovisual equipment during conferences and meetings.
• Provide digital videotaping and non-linear editing for medical teaching, clinical instruction, and administrative videotape production.

Qualifications & Experience

• Bachelor's degree or equivalent intensive experience in Mass Communications, electronics, or a related field.
• Excellent technical knowledge of teleconferencing and presentation hardware including Polycom and Polycom Multipoint Bridge; experience supporting Zoom, GoToMeeting, and BlueJeans.
• Comprehensive hands-on AV troubleshooting experience with LCD projectors, PC interfaces, document cameras, scan converters, and AV switching interfaces.
• Good knowledge of current network protocols and operating systems including PRI, BRI, ISDN, WAN, LAN, H.261, H.323, H.264, Windows OS, Mac OS, and MS Office Suite.
• Ability to operate tools, components, and peripheral accessories and read technical manuals, procedural documentation, and OEM guides.
• Strong interpersonal, customer service, written, and oral communication skills; self-motivated, detail-oriented, and able to prioritize tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

Reporting to operations leadership, the Audio Visual Specialist leads the setup, operation, and breakdown of advanced AV equipment to deliver flawlessly executed events for internal and external clients. Partnering with internal teams and external vendors, this role shapes the end-to-end event experience from pre-event planning through post-event equipment maintenance, ensuring consistent service quality and SLA compliance.

Primary Duties

• Ensure flawlessly executed events through accurate and timely setup, operation, and breakdown of advanced AV equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all company security and safety measures.
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Maintain positive client relationships through effective communication and foster understanding of the client relationship.
• Collaborate with internal teams on event solutions pre-event and during events to ensure optimal customer satisfaction.
• Monitor ticketing system on escalated calls until resolution while meeting SLA requirements and act as technical point of contact for meeting and event organizers.
• Qualify the technical needs of organizers and ensure the best possible product and experience.
• Perform advanced work pre-, during, and post-event with local and remote team members, supervising and directing other technicians as needed.
• Troubleshoot connection, signal flow, and equipment anomalies; assist with security, storage, transportation, and maintenance of equipment.
• Perform inventory and forecasting of equipment needs and collaborate with external vendors for preventative and break/fix maintenance.

Skills & Qualifications

• 2+ years of progressive AV, IT, or customer service experience.
• Certifications such as CTS, Cisco, Biamp, Crestron, or Extron are considered an asset.
• Experience with video conference, audio conference, and remote presentation technologies.
• Experience with Microsoft Office Suite and Microsoft Windows OS.
• Foundational knowledge of network interconnectivity; demonstrated ability to document processes and procedures.
• Excellent written and verbal communication, analytical, problem-solving, and time management skills with a demonstrated ability to consistently meet deliverables.
• Demonstrated ability to contribute within a highly collaborative, virtual team environment; self-motivated with ability to work with minimal supervision.
• High standard of ethical conduct, customer service, and demonstrated commitment to privacy.
• Bilingual English/French is considered an asset.
• Prior experience in law firms or professional services companies is considered an asset.
• Job frequently requires sitting and handling objects; occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Sitting at the intersection of field service delivery and AV systems engineering, the Audio Visual Specialist provides remote diagnostics, break-fix support, and end-user training for enterprise clients while executing warranty calls and Crestron/AMX code troubleshooting across complex AV installations. Operating across client sites with 30–40% travel, this role feeds repeat-problem feedback to the Technical Service Manager and Product Manager to drive continuous product and service improvement.

Duties

• Provide remote diagnostics and take corrective action.
• Provide break-fix of AV equipment for enterprise clients onsite.
• Work with clients to provide and update user documentation of the overall AV solution.
• Train end-users on functions of the system and perform troubleshooting, problem solving, and complete project engineer's field punch lists to client acceptance.
• Load and troubleshoot Crestron and AMX code as well as DSP files such as Biamp.
• Perform field service calls for warranty support of completed projects.
• Serve as point of contact for clients and ensure all needs are met.
• Track repeat problems and provide feedback to the Technical Service Manager and Product Manager.
• Interface with systems API to develop custom workflows.
• Ability to travel 30–40%.

Requirements

• AVIXA CTS or CTS-I as well as industry certifications such as Crestron DMC-E-4K and/or Biamp Tesira highly desirable.
• Exposure to AV/VTC solutions with understanding of IP networking on Netgear and Cisco managed switches including VLANs, IP routing, DHCP, IPv6, and DNS.
• Familiarity with Dante networked audio, multimeters, electronic test meters, and different signal and AV connector types; ability to terminate connections and solder RJ45, XLR, etc.
• Ability to read construction and CAD drawings and comprehend signal flow of AV system schematics and networking topologies.
• Proficiency in Microsoft Office Suite and operating systems including Windows and Mac OS; database familiarity such as MongoDB.
• Strong written and oral communication skills.
• Detail-oriented and collaborative team player.

A key member of the global workplace technology team, the Audio Visual Specialist delivers AV support and expertise as the main point of contact for all company events, from all-hands setups to large-scale town-hall broadcasts reaching thousands of employees. Collaborating across internal partners and external vendors in multiple geographies, this role ensures the AV infrastructure and configuration that underpin company-wide collaboration and communication are consistently reliable and improving.

Scope of Work

• Provide AV expertise as the main point of contact, supporting setup, execution, and teardown of equipment for all events.
• Set up, run, and troubleshoot all general AV equipment in all-hands spaces, including video conferencing and streaming equipment.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate tools and services that support workplace collaboration.
• Coordinate, execute, and broadcast company-wide events such as town-hall meetings to thousands of employees.
• Seek opportunities to improve each event based on lessons from the last.
• Manage AV configuration across different geographies as the organization expands.
• Collaborate and coordinate with internal partners and external vendors across a global organization.
• Give technical advice to presenters, leaders, and staff on tech requirements and promote solutions for potential issues.

Experience & Qualifications

• College degree in a technical program such as AV, Computer Science, Information Systems, or another STEM field.
• 3–4 years of experience working with people in an AV environment; experience supporting live events.
• Strong AV technical background with expertise in IT infrastructure including ability to set up, configure, and operate multimedia AV; knowledge of Apple products such as MacBooks and iPhones.
• Software programming or scripting ability.
• Strong spoken and written language skills and a passion for learning in a fast-paced environment.
• Champion and embed Samsara's cultural principles as the company scales globally.

Consistent delivery of classroom and conferencing technology across campus depends on the Audio Visual Specialist, who configures, troubleshoots, and maintains projectors, digital signage, Extron control systems, camera NVRs, and video conferencing platforms to keep all learning and collaboration spaces fully operational. Based within the institution's AV team, this role builds and sustains technical documentation, supports low-voltage cabling installs, and occasionally leads student employees in completing designated tasks.

Activities

• Configure, troubleshoot, and maintain classroom projectors, TVs, security cameras, digital signage, UPS systems, Extron control systems and DSPs, Extron GVE Database, camera NVRs, wireless screen sharing devices, and video conferencing systems.
• Set up new users for camera NVRs.
• Assist with AV and low-voltage cabling installations as needed.
• Create and maintain documentation and records.
• Maintain technical proficiency through continuing formal and self-training.
• Occasionally lead a team of student employees to complete designated tasks.

Technical Qualifications

• Proficient in Microsoft Word, Excel, and PowerPoint; Extron Global Configurator Plus; Extron DSP Configurator; and Bose Controlspace.
• Experience with Zoom Rooms and/or Teams Rooms is a plus.
• Basic Python scripting, JSON data experience, and basic networking knowledge.
• Familiar with Windows, Apple, and Linux operating systems.
• Strong communication and customer service skills; detail-oriented with good analytical skills.
• Dedicated, willing to stay with a project through completion, and available to be on call during off hours.

As the Audio Visual Specialist, this role specifies and procures audio, lighting, and video equipment, operates sound and visual systems during live events, and produces and edits professional video content for company purposes. The production team relies on this work to maintain ongoing quality-control oversight of all AV-related technical matters and to ensure both on- and offline events run smoothly from pre-production through broadcast.

Operational Focus

• Specify audio, lighting, and video requirements and coordinate purchasing of microphones, lights, video monitors, projectors, speakers, software, video cameras, and related hardware.
• Specify, coordinate purchasing, and supervise broadcasting platforms.
• Conduct sound, visual, and performance quality checks on AV equipment including software and broadcasting platforms.
• Operate sound and visual equipment during live events and troubleshoot equipment to ensure on- and offline events run smoothly.
• Provide proactive and ongoing quality-control oversight and management of all AV-related technical matters through direction, supervision, inspection, and documentation.
• Record professional videos and edit material produced for company purposes.

Position Requirements

• Higher education in photography, filming, or digital animation.
• At least 1 year of experience working as a camera operator.
• Technical background in recording equipment such as lights, microphones, audio mixers, streaming software, and cameras.
• Very good knowledge of Adobe Photoshop, Premiere Pro, Audition, and After Effects.
• Responsible, accurate, strong attention to detail, positive attitude, self-motivated, and a very good team player with the ability to work in a fast-paced, changing environment.
• Very good command of English.

The Audio Visual Specialist owns AV support for board meetings, conferences, outreach events, and virtual meetings at the RAND Washington office, producing complex live and multi-site events across a full range of projection, audio, camera, and control systems. Serving as the on-site AV authority, this role oversees vendor coordination for system installations and leads continuous improvement projects that keep the organization's conferencing capabilities current and effective.

Job Functions

• Work closely with local and remote event coordinators to produce on-site and multi-site events.
• Support a wide array of AV equipment and services including videoconferencing, projection systems, flat panel displays, audio systems, wireless microphone systems, camera operation, video recording, lighting, control systems, conference telephones, and collaborative technologies.
• Oversee AV system installations, including on-site vendor coordination, system testing, and quality control.
• Provide basic video shooting and audio/video post-production services such as basic editing and video compression.
• Establish and maintain accurate AV equipment inventory and service maintenance logs.
• Develop and maintain accurate system and event setup drawings and diagrams.
• Set and strike event equipment and furniture including easels, backdrops, podiums, and stage dressing.
• Lead continuous improvement projects and stay abreast of AV technologies; evaluate appropriateness of technology solutions.

Education & Experience

• InfoComm CTS or CTS-I certification required; candidates without certification may have up to 1 year to obtain it after hire.
• 3 years of related experience required; 6 years preferred.
• High school diploma or equivalent; Associate's degree preferred.
• Knowledge of basic video shooting and audio/video post-production services.
• PC proficiency including Microsoft Outlook, Word, Advanced Excel, PowerPoint, and Visio.
• Strong customer service skills; ability to lift 50 lbs., work flexible hours including some evenings and weekends, stand for long periods, and travel up to 5%.

Embedded within the technology support function at Norton Rose Fulbright, the Audio Visual Specialist installs, maintains, and troubleshoots videoconferencing and AV equipment across conference rooms while serving customers at all organizational levels and managing tickets through the established logging system. Working closely with level 2 and 3 support teams, this role advances continuous improvement initiatives and ensures knowledge transfer that keeps AV services reliable and well-documented for the firm and its visitors.

Role Responsibilities

• Install videoconferencing and AV equipment within conference rooms.
• Respond to calls and troubleshoot issues in a quick, calm manner.
• Ensure equipment is maintained and functioning properly.
• Log and update all queries within the ticket logging system in line with set procedures.
• Proactively identify and implement process improvements to support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer, ensuring knowledge base articles and documentation are available and kept up to date.
• Refer issues that cannot be resolved immediately to appropriate members of the level 2 and 3 support teams.
• Ensure assigned projects are delivered on time and maintain extensive knowledge of all available technology.

Professional Experience

• Diploma of Collegial Studies in Computer Science or equivalent.
• 3+ years of full-time AV technical support experience, preferably in a law firm.
• Excellent ability to communicate effectively with clients, both written and orally; excellent organizational skills and ability to manage several tasks simultaneously.
• Customer-focused with a desire to exceed expectations; able to troubleshoot and deliver the right solution to meet client needs.
• Process-driven with the ability to focus on the end result; proven ability to work under pressure, meet deadlines, and work autonomously.
• Bilingual spoken and written French and English is desirable.
• Ability and willingness to work overtime if necessary.

Reporting to the Director of Operations, the Audio Visual Specialist leads AV staffing, equipment setup, and virtual facilitation for training sessions at The Communication Center, serving as the primary camera operator and the central point of contact for AV and software vendors. Partnering with Executive, Operations, and Training departments, this role enables high-quality hybrid and virtual training delivery by managing contracted staff, coordinating off-site logistics, and maintaining the studio and equipment inventory that support every client engagement.

What You'll Do

• Supervise contracted AV staff and ensure they are properly trained and able to perform assigned tasks.
• Maintain a roster of skilled AV technical staff, teleprompter services, and camera operators.
• Hire AV-competent personnel for sessions conducted in other regions, ensuring conformance with client budgets.
• Supervise contracted staff for video or sound editing needs to ensure project timelines are maintained.
• Proactively communicate with Executive, Operations, and Training departments to learn requirements for new event bookings and gather information about AV needs for sessions.
• Set up, operate, and break down AV equipment for training rooms and recording studios; calibrate equipment and operate as needed for meetings and events.
• Test all studio AV equipment prior to client arrival for each training; schedule and coordinate outside resources for teleprompters and camera operators.
• Facilitate virtual and hybrid training sessions; edit and upload training videos, set participant cohorts, and update trainers on participant activity.
• Maintain organized files, video library, and upload session videos to sharing platforms in a timely manner.
• Provide instructions for equipment operation to non-AV employees; design, plan, and oversee AV portions of events and ensure virtual platforms and software are kept updated.
• Work with the Director of Operations to maintain equipment inventory, submit purchase requests, and adhere to the AV department budget.
• Confirm off-site training logistics, AV needs, contractor clearance, and pack and prepare technical equipment for off-site sessions.

Background & Experience

• Bachelor's degree in Photography, Media Production, Visual Arts, or a related field preferred; additional experience may be considered in lieu of degree.
• At least 2 years of professional office experience required.
• Proficient in virtual meeting platforms such as Zoom, Webex, and Teams; proficient in MS Office, video editing, and recording software; preferred experience with Salesforce CRM software.
• Excellent verbal, written, and interpersonal communication skills; ability to cultivate and maintain relationships with clients and staff.
• Ability to efficiently operate, troubleshoot, repair, and record/edit AV equipment; excellent problem-solving ability; able to multitask in a fast-paced environment and train and direct others including non-technical staff.
• Valid driver's license and clean driving record; ability to lift and carry up to 35 pounds and travel to various locations within the DC metro area.
• Must be able to commute to DC–K Street offices Monday–Friday, 8 am–5 pm; available to work overtime or irregular hours if needed; subject to background check; all new hires required to report vaccination status as the organization is a federal contractor.

Sitting at the intersection of facilities operations and AV technology, the Audio Visual Specialist delivers setup, execution, and ongoing maintenance of audio-visual services for meetings and events across all Hoover Institution campus buildings, working alongside facilities staff and internal and external event managers. Operating as the campus AV subject matter expert, this role builds and enforces approved AV standards, coordinates vendor relationships, and drives upgrade projects that advance the quality of the client AV experience institution-wide.

Day-to-Day Responsibilities

• Diagnose and resolve AV problems; respond to escalated issues from clients and support teams; perform triage and provide remote problem resolution when possible.
• Research, recommend, and implement AV hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems.
• Research, recommend, and implement approved standards throughout the institution and contribute to the development of the client support strategy.
• Investigate and test new AV tools, systems, techniques, and software products to enhance the client experience.
• Operate AV equipment such as soundboard, presentation laptop, switcher, codec, and camera in support of live and hybrid conferences, seminars, meetings, and events.
• Provide technical guidance and training as a subject matter expert in AV; guide other staff and work on projects requiring expertise and creativity in AV technology deployment.
• Test and troubleshoot AV equipment in conference spaces; provide AV event technical support and be on-call when needed.
• Serve as point of contact for outside AV vendors and communicate updates, issues, and repairs; perform AV equipment setup, pre-testing, and sound checks.
• Initiate and coordinate preventative and real-time maintenance of all AV equipment; manage maintenance agreements, service calls, and coordinate upgrade projects.
• Demonstrate strong technical expertise with Zoom and WebEx.

Minimum Qualifications

• Two-year college degree and two or more years of relevant experience, or equivalent combination of education and experience.
• Experience with AV system support products including projectors, amplifiers, audio mixing, and recording; experience in acoustics, sound reinforcement, and live production for events.
• Ability to apply IT best practices including information security and asset management to problem resolution.
• Familiarity with networking, DHCP, Static IP assignment, and routing; familiarity with Google Drive, SmartSheet, and working knowledge of Microsoft products.
• Strong written communication, organizational skills, and attention to detail; ability to effectively interact with a wide variety of people in a diverse workplace.
• Must possess and maintain a valid California Non-commercial Driver's License; frequently sitting, using a telephone, bending, lifting, standing, and carrying equipment; occasionally lifting/carrying objects up to 40 pounds.

A key member of the Austin Police Department's digital evidence unit, the Audio Visual Specialist processes and quality-assures audio/video files from the DMAV and Body Worn Camera systems, delivering footage and reproductions to prosecutors, courts, and law enforcement partners in compliance with applicable legal standards. Collaborating across internal records units and external legal entities, this role manages the full lifecycle of digital evidence from field capture through redaction, distribution, and card inventory in police vehicles.

Engineering Responsibilities

• Research, locate, and provide audio/video evidence including body cam and dash cam footage to prosecutors, courts, supervisors, officers, and central records.
• Reproduce multimedia copies of audio/video files and export data to various codec types.
• Coordinate and assist police officers and other law enforcement agencies as required.
• Testify in court as a witness and provide internal and external customer service; operate city vehicles.
• Inventory, remove, and replace secure data cards from police vehicles.
• Perform quality assurance of digital evidence and documentation captured on DMAV and BWC systems by researching backend programs, cloud storage, and case tracking systems.
• Manage digital evidence by uploading and exporting to and from various police evidence and case tracking systems; provide all requests for digital footage to outside legal entities and prepare audio/video media for release by performing required redactions.
• Process open records requests and internal unit requests by copying and burning videos to discs after preparation for distribution.
• Manage video cards in police units by removing, uploading, or replacing as necessary and troubleshooting wireless upload issues.
• Provide training and guidance to others inside and outside the organization as necessary.

Qualifications & Experience

• Experience locating and providing copies of dash cam/body cam video for prosecutors, courts, supervisors, officers, and central records; experience working in a law enforcement environment.
• Experience in reproduction of multimedia copies of audio/video files; experience maintaining confidential information and records.
• Knowledge of audio/video database image storage, retrieval, and metadata management; knowledge of evidence standards, best practices, and applicable processes and methods.
• Skill in using computers and software to manage digital audio/video images; skill in maintenance and operation of audio/video equipment and software; ability to use non-linear editing systems for audio/video duplications and editing.
• Skill in handling multiple tasks and prioritizing; ability to quickly respond to requests for data and information.
• Strong oral and written communication skills; ability to establish and maintain effective working relationships with city employees, government officials, and the public.

Reliable AV performance across auditoria, boardrooms, and flexible presentation spaces depends on the Audio Visual Specialist, who manages onsite configuration, installation, and preventative maintenance of systems from Poly, Crestron, AMX, Cisco, and Microsoft Teams while serving as the client-facing technical lead for integration and conference room support. Based within the client site environment, this role coordinates with OEMs, responds through the help desk ticketing system, and ensures daily system testing keeps every room and videoconferencing session fully functional.

Work Activities

• Manage onsite AV technical operations including configuration and installation of AV devices such as Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams.
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and LCD/Plasma displays.
• Perform preventative maintenance and coordinate with AV equipment OEMs for resolution or workarounds when required.
• Assist with company meetings and functions requiring AV infrastructure including audio, video conferencing, webcasting, visual display or projection, and control system operations.
• Interact with client help desk ticketing system to respond to end-user requests; set up and break down all onsite meetings; conduct daily system testing to ensure equipment and room functionality.
• Escalate all next-level break-fix issues to management and perform remote testing for local and regional offices.
• Manage and configure Polycom AV equipment; support videoconferencing including operation, call setup, equipment, and establishing and testing individual and group VC sessions.

Required Qualifications

• 3–5+ years of industry experience in technical management of AV environments.
• Certification from respected vendors such as Poly, Crestron (CTS), AMX, Cisco, or Microsoft; ITIL v3 Foundation a plus; Cisco CCNA Video and CCNA Routing & Switching an advantage.
• Experience with Microsoft Teams/O365 integration.
• Effective communication and interaction skills with employees, clients, and colleagues at all levels of the organization.
• Ability to work and think independently while meeting deadlines; good knowledge of Windows-based devices; ability to balance multiple tasks with changing priorities.
• Strong organizational skills and excellent attention to detail; demonstrated customer service focus and client communication skills.

As the Audio Visual Specialist, this role delivers on-premises AV support for AVI-SPL customers, running high-profile C-level meetings, setting up multi-environment events, and performing preventative maintenance to sustain a world-class client service experience. The Customer, Management Team, Global Helpdesk, and SIG teams rely on this work to ensure every client site operates with consistently available, well-maintained AV infrastructure and responsive help desk coverage.

Performance Expectations

• Setup and run high-profile C-level participant meetings while providing white-glove treatment to ensure meetings proceed without issue.
• Setup events in conference, classroom, training, and gym/fitness center environments.
• Perform preventative maintenance tasks including testing and repairing cables and various audio and video hardware components.
• Run and address help desk tickets for both AV equipment and IT requests in a timely and quality-conscious manner.
• Maintain job site documentation as needed and work with internal and external teams in a professional manner.
• Provide client training as needed and adhere to local safety standards for all site duties.
• Travel to various job sites as required.

Education & Experience

• Formal education in electronics or a related field preferred; minimum High School Diploma or equivalent preferred.
• Minimum 1–3 years of experience planning and executing high-level meetings and events; experience supporting VIP, executive, or C-level clients.
• Experience supporting and managing IT requests and experience with Crestron products.
• Experience with Microsoft Teams, Zoom, or other video collaboration platforms.
• Preferred training includes Lenovo Hub 500, Logitech Tap, Zoom/Microsoft Teams, AMX Intro to Networking for AV Professionals, Crestron Professional Installation, Extron AV Associate Certification, and InfoComm Quick Start to the Audio-Visual Industry.
• Effectively communicate with employees, customers, and colleagues; ability to use hand and power tools safely and efficiently; valid driver's license meeting AVI-SPL driving standards.
• Basic computer knowledge; knowledge of basic signal flow for audio, video, and control.

Audio Visual Specialist delivers AV services, equipment circulation, and student training across a school environment, managing film scheduling, hardware inventory, and documentation that keep classroom technology and media resources accessible to faculty and students. Success in the position means audio-visual operations run reliably and on schedule, with students proficient in equipment use and all materials properly catalogued, maintained, and distributed throughout the school year.

Accountabilities

• Order and schedule films and rental materials for classroom use; order AV supplies and new non-book materials.
• Train and supervise students in the operation of various office machines and AV equipment; test and grade students each nine weeks.
• Provide AV services including laminating, dry mounting, sign making, and video taping.
• Circulate software and hardware to faculty and students and maintain inventory and location of computer and AV equipment.
• Supervise use of viewing rooms and work with students.
• Prepare documentation such as letters, memos, forms, and correspondence to convey information to appropriate parties.
• Assist other personnel as required to support completion of their work activities.
• Maintain regular and on-time attendance and perform other related duties as assigned.

Knowledge Skills & Abilities

• High school education or equivalent.
• Knowledge and experience with AV equipment, standard office machines, and computers.
• Ability to perform minor maintenance of AV equipment, intercom, and bells.
• Knowledge of copyright and printing laws and regulations helpful.
• Computer proficiency including basic software applications such as Word and Excel.
• Ability to organize, prioritize, schedule workload, and meet deadlines while working with frequent interruptions; ability to effectively communicate in written and verbal form with students, teachers, and district personnel.
• Average typing proficiency with good accuracy and above-average test battery results; ability to lift up to 50 pounds.

The Audio Visual Specialist delivers AV support across classrooms, meeting spaces, and event spaces on the Allston and Cambridge campuses as a member of the SEAS AV Services department within the SEAS Service Center. Serving faculty, administrators, students, and their assistants, this role builds the reliable, well-trained AV environment that enables high-quality instruction and collaboration throughout the institution.

Key Responsibilities

• Support faculty, administrators, and other constituencies with AV needs in classrooms, conference rooms, and event spaces.
• Operate installed and portable professional AV equipment including projectors, LED displays, LED walls, matrix and routing switchers, Crestron operating and control systems, image capture and annotation technology, live streaming hardware and software, portable media equipment, audio and video recording systems, wireless and wired microphones, digital audio mixers, and video cameras including document and robotic cameras.
• Troubleshoot networked AV systems and escalate as needed.
• Respond to support requests via email, phone calls, and tickets in a timely manner.
• Operate equipment in a multi-functional control room.
• Train staff members, students, administrators, faculty, and assistants in the use of AV and video equipment.
• Monitor asset management system for tracking of loaned, damaged, or unavailable equipment.

Core Functions

• Minimum 2 years of experience in the use of AV equipment at the corporate, educational, live event, or broadcast level.
• BA or Technical School certification with courses in instructional media preferred.
• Experience operating and troubleshooting installed and portable AV systems.
• Knowledge of wireless and wired microphone technology, microphone mixing, digital signal processing including feedback eliminators, equalization, and audio distribution.
• Analytical and troubleshooting skills to identify and resolve technical issues.
• Customer service experience in a fast-paced academic environment where quality delivery and relationship building are valued.
• Effective interpersonal skills including written and verbal communications; experience working in an academic environment preferred.

Embedded within the institution's AV team, the Audio Visual Specialist repairs, maintains, and deploys AV equipment across conference rooms, auditoriums, and classrooms while administering the Zoom platform, supporting digital signage, and maintaining the in-house TV network and Ryan Seacrest Studio. Working closely with department staff and end users, this role ensures AV systems and post-production services remain fully operational and that all team members are informed of project, repair, and support status.

Primary Duties

• Repair and maintain AV equipment and coordinate vendor service calls.
• Set up AV equipment in conference rooms, auditoriums, and classrooms.
• Investigate, evaluate, and test new AV technologies for deployment within the institution.
• Provide end-user training and education on the use of AV technologies including web-based conferencing tools.
• Promptly triage and resolve helpdesk tickets directed to the AV department.
• Administer and support the Zoom conferencing platform including webinars, events, and user meetings; provide Zoom video conferencing support for the virtual visit platform.
• Troubleshoot digital signage and maintain and script programming on Castus content server systems.
• Assist with management and maintenance of in-house TV network infrastructure and the Ryan Seacrest Studio.
• Communicate effectively within the AV team on the status of all project, repair, and support activities.
• Organize and manage equipment inventory and spares stock; perform post-production editing and other services.

Qualifications & Experience

• 3+ years of experience in AV system support; CTS a plus.
• Experience with audio production and sound reinforcement fundamentals.
• Skills in setup and operation of a wide variety of AV equipment including displays, control processing, audio/video switching, and audio mixing/tuning.
• Experience troubleshooting and configuring AV devices on Windows and MacOS computers.
• Solid experience with streaming media, digital media formats, encoding, and transcoding including Castus, Zoom, and other platforms.
• Ability to document AV systems and create user training materials using tools such as Visio, Revu, and PowerPoint.
• Excellent written and verbal communication skills; strong customer service experience and interpersonal skills; ability to work independently and within a team.

Reporting to UCF IT and OIR leadership, the Audio/Visual Specialist follows established standard operating procedures to perform tracking, reporting, and service delivery functions within ServiceNow while supporting AV and low-voltage systems integration across the department. Partnering with internal teams and attending ongoing training and certification programs, this role ensures service level targets and annual OKRs are met while contributing to a reliable, compliant technology environment.

Scope of Work

• Follow Standard Operating Procedures within UCF IT and OIR to perform tracking and reporting functions within ServiceNow.
• Work to meet service level targets to ensure a high level of service delivery.
• Follow Standard Operating Procedures for staff policies including telecommuting, administrative tasks, documentation, outage communications, and customer interactions.
• Ensure all assigned Objectives and Key Results and various metrics are met on an annual basis, including departmental and individual SLAs on tickets and assignments.
• Attend seminars, training, and conferences related to current or emerging technology and pursue certification opportunities based on specific training.
• Perform other duties as assigned, which may include a temporary supervisory role within the sub-unit.

Requirements

• High School Diploma or equivalent.
• Audio/Visual or Low Voltage systems integration experience.
• Ability to discern audio and video quality; ability to read line drawings.
• Ability to use basic hand and construction/fabrication tools.
• Ability to lift 50 lbs. overhead and meet construction zone safety practices.
• Fine motor skills and hand-eye coordination sufficient to work with electrical components.

Sitting at the intersection of AV design and systems integration, the Audio Visual Specialist leads projects from planning through implementation, creating system diagrams, coordinating subcontractors, and training clients on installed solutions that deliver distinctive, technically rigorous AV experiences. Operating across design, account, and engineering collaborators, this role shapes the full lifecycle of unique AV installations and ensures each deployment meets both creative intent and technical specifications.

Delivery Expectations

• Collaborate with designers and AV specialists to develop new ideas and research new trends in AV technology and design.
• Oversee AV components and design from planning to implementation.
• Create system diagrams and installation guides for AV solutions.
• Coordinate AV subcontractors.
• Test and debug unique AV installations.
• Train clients on installed systems.

Skills & Qualifications

• Bachelor's/Bachelor of Science degree in technology or engineering.
• CTS or CTS-D Certification; CTS-I or DMC-E Certification is a plus.
• 3–5 years of relevant experience in AV systems.
• Proficient in CAD drafting and Adobe Photoshop/Illustrator or Bluebeam.
• Understanding of the fundamentals of AV design; experience with interactive software and hardware a plus.
• Strong organizational and communication skills; ability to collaborate with creative and account teams.
• Strong desire to develop creative AV experiences.