AUDIO VISUAL MANAGER JOB DESCRIPTION

Walk into any hotel ballroom thirty minutes before a general session and the difference between a prepared Audio Visual Manager and an absent one is immediately measurable in missing microphones, misrouted signals, and a client with nowhere to escalate. The Audio Visual Manager owns all AV operations within a property, from daily equipment floor sets and inventory control to on-site event execution and client-facing service delivery. In hospitality venues, this role answers simultaneously to property leadership and to meeting clients whose satisfaction ratings directly affect repeat bookings. OHSA compliance, SOX-accurate billing, and AVIXA-standard equipment practices set the technical floor.

As the Audio Visual Manager, you deliver property-wide AV service across in-house events, ensuring every client interaction from proposal through post-event wrap meets the venue's operational and hospitality standards. You report to property or conference centre leadership while coordinating directly with sales, marketing, and facilities teams to keep daily floor operations, equipment inventory, and staff scheduling running without interruption.

Career Impact: Managing in-house AV for a hospitality property builds a recognised specialisation in venue operations that opens pathways to regional AV director and multi-property management roles.

Business Impact: When AV runs cleanly, meeting clients renew bookings and refer new business; when it does not, the property loses both the revenue and the relationship.

Growth Opportunity: Exposure to SOX-compliant billing, OHSA safety protocols, and full event production sharpens a cross-functional skillset that commands stronger compensation at larger conference and resort properties.

• Own day-to-day AV operations across all property event spaces, including room sets, strikes, and equipment readiness.
• Lead on-site event execution as the primary AV contact, ensuring client audio, video, and lighting requirements are met.
• Drive AV sales activity including lead follow-up, proposal creation, order confirmation, and upselling to existing clients.
• Supervise, schedule, coach, and evaluate conference set-up staff to maintain consistent service standards.
• Manage equipment inventory, quality control, and preventative maintenance to sustain operational readiness.
• Ensure billing and accounting functions comply with SOX guidelines and complete all required daily documentation.
• Coordinate with sales, marketing, and facilities teams on technology systems, digital media, and property-wide AV needs.
• Liaise with clients before and during events to assess requirements, resolve issues, and confirm expectations are exceeded.

• High School diploma or GED required; an Associate's degree or higher is preferred.
• 2 or more years of audio visual experience in a hospitality, venue, or conference centre environment.
• Demonstrated competency in live event AV operation including audio, video, and basic lighting setups.
• Proven customer service, client communication, and stakeholder management skills in a hospitality setting.
• Strong organisational skills with the ability to manage concurrent events under time pressure.
• Physical capability to lift and carry up to 50 pounds and perform tasks requiring mobility across indoor and outdoor spaces.
• Availability for varied schedules including mornings, evenings, nights, weekends, and holidays as required.

• Background in music, recording, or a related audio technology field that informs hands-on equipment judgement.
• Experience with AV sales processes including proposal writing, cost tracking, and inventory management systems.
• Familiarity with OHSA health and safety requirements applicable to event and conference environments.
• Proficiency in a second language to support diverse client and guest interactions at the property.

• Equipment uptime rate, reflecting readiness of inventory across all event spaces before each booking.
• Client satisfaction score per event, measured through post-event feedback or venue survey instruments.
• AV sales conversion rate, tracking proposals issued against confirmed bookings across a rolling period.
• Billing accuracy rate under SOX guidelines, measured by error-free submission of daily accounting documentation.
• Staff scheduling adherence, tracking shift coverage against event demand without service gaps.
• Typical tools: AV signal management (commonly Extron or Crestron); videoconferencing platforms (commonly Zoom or Microsoft Teams).

• Base Salary Range: $55,000 to $75,000 annually, depending on property size and location.
• Bonus: Performance-based bonus of 5% to 10%, tied to client satisfaction and AV sales targets.
• Equity: Typically not offered at this level in hospitality AV roles.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by property group.
• PTO: 10 to 15 days annually, plus standard US public holidays.
• Common Perks: Hotel property discounts, on-site parking, uniform allowance, and AV certification reimbursement.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process upon request. Employment in this role is contingent on successful completion of a background check. All applicants must be legally authorized to work in the United States. Consistent with applicable federal, state, and local law, all qualified candidates will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

The Audio Visual Manager leads full-spectrum AV and Virtual Meeting event logistics from conception to conclusion for conferences nationwide, serving as primary point of contact across pre-event, event, and after-event phases within O'Design's Production Team. Reporting to the Director of Events, this work shapes the company's operational efficiency, brand presence, and overall business success.

Key Responsibilities

• Manage full-spectrum AV event logistics from conception to conclusion for small and major conferences and events nationwide.
• Play a critical role in the overall success of the Productions Team and Events Team.
• Act as the primary point of contact for all levels of the AV process, including pre-event, event, and after-event activities.
• Report to and provide support for the Director of Events and company owner.
• Maintain effective and precise documentation and communication of cross-departmental activities and processes.
• Identify opportunities and make recommendations to increase department and company efficiencies in processes, operations, and brand awareness.
• Provide frequent support to the Sales and Marketing team.
• Supervise hired event contractors and vendors.
• Manage all department and team members, taking full accountability for department quality and success.
• Seek and resolve needed efficiencies in the department.
• Travel as required (5%–10%).

Required Qualifications

• Possess full understanding and hands-on experience of video, audio, rigging, staging, equipment, room layout and diagrams, and labor logistics.
• Demonstrate strong ability to build AV RFPs.
• Apply scenic logistics knowledge with strong creative abilities for set up and impact.
• Present work and materials to teams, clients, and vendors via conference calls, video conference, and other platforms.
• Recognize and defuse challenges quickly and effectively.
• Demonstrate proficiency with budgets and numbers.
• Use Outlook, Excel, Word, and Microsoft Office products, along with online software such as Asana, Slack, and Zoom.
• Apply superior organization and attention to detail in all tasks.
• Work efficiently and independently in a remote environment, maintaining full accountability for work and timeliness.
• Demonstrate professional writing abilities, dedication, and proven leadership.
• Communicate effectively and timely via Zoom, email, phone, and text; maintain a positive, flexible, and team-oriented approach.

Embedded within the Gallery Services team, the Audio Visual Manager leads a team of 6 technicians across day-to-day museum operations, preventative maintenance planning, and gallery upgrade projects. Working closely with project teams, technical departments, and Gallery Services coordinators, this role advances the museum's capacity to deliver fit-for-purpose exhibition and presentation spaces.

Core Functions

• Lead a team of 6 technicians, developing their skills and building a culture of collaboration and knowledge sharing.
• Ensure day-to-day operational requirements of the museum are covered, including switch-on and event cover.
• Maintain a long-term plan for preventative maintenance across the galleries.
• Lead upgrade projects ensuring galleries and presentation spaces are fit for purpose.
• Champion improvements to gallery systems to enable new and legacy systems to work together.
• Manage relationships with key project teams, ensuring Gallery Services are involved from the start of each project.
• Collaborate with other technical teams to share best practice and identify joined-up ways of working.
• Work closely with the other Gallery Services managers and coordinator to plan operational and project work.
• Comply with health and safety policies, risk assessments, and safe systems of work, and report any concerns.

Qualifications & Experience

• Hold a technical degree and/or AVIXA CTS qualification.
• Demonstrate strong, demonstrable experience working with AV and IT systems within an operational team.
• Bring experience in people management, developing team skills and managing performance.
• Have experience delivering installation and maintenance work in public spaces and managing contractors.
• Maintain an understanding of H&S regulations and a willingness to uphold high standards of health and safety practice.
• Possess knowledge of coding, electronics, or electro-mechanical systems and engagement with developments in technology.
• Be available for occasional visits to other sites to support national projects.
• Work full-time at 36 hours per week, Monday to Friday, with flexibility for evening work to support events or gallery installations.

Reporting to the Managing Director, the Audio Visual Technical Manager delivers end-to-end project management across AV installations, events, museums, and corporate environments, serving as the key client-facing point of contact while overseeing budgets, schedules, and install partners. Partnering with in-house staff and subcontracted labour, this role builds the operational foundation that enables successful, on-time project execution for clients across multiple industries.

Primary Duties

• Manage project timelines, scheduling, and act as the key client-facing point of contact for all projects.
• Communicate project process and status internally and with clients through regular logs, reports, and updates.
• Oversee and manage local install partners and a local Project Manager.
• Put together production and creative budgets, and track, approve, and manage budgets and timelines.
• Handle financial accounting of all projects in conjunction with the Managing Director.
• Manage project schedules and staffing needs using in-house and subcontracted labour.
• Coordinate production and creative meetings.

Skills & Qualifications

• Hold PM qualifications with project management certification.
• Bring a minimum of 10+ years of background in the audio/visual software or hardware industry, including AV installations, events, museums, theme parks, corporate, and galleries, with experience managing teams of installers and install partners.
• Bring some media or software experience and an understanding of challenges in developing interactive media.
• Demonstrate budgeting experience and ownership, with strong proficiency in spreadsheets.
• Demonstrate excellent organisational skills, attention to detail, and strong written and verbal communication skills.
• Be willing to travel to client offices and sites abroad on occasions.

Sitting at the intersection of audio visual technology and IT infrastructure, the Audio Visual Manager leads the design, deployment, and installation of AV and IT systems across projects in coordination with local and international vendors and engineering teams. Operating across project documentation, staff management, vendor strategy, and on-site troubleshooting, this role owns the technical outcomes that determine project quality and client satisfaction.

Duties

• Lead AV projects including the design and deployment of new AV and IT systems and services.
• Plan, cost, organise, control, and evaluate AV and IT hardware and software requirements for projects.
• Work closely with the project design team and engineers for AV and IT solutions in projects and tenders.
• Review and design drawings, diagrams, and sketches for AV projects, and plan full AV system solutions including hardware and software in coordination with local and international vendors and partners.
• Research and identify new technologies and solutions for AV projects, and manage project technical support and AMC.
• Lead and manage AV systems installation with the installation, software development, and commissioning teams, and take leadership in resolving all AV and IT hardware and software issues on project sites.
• Manage AV staff through recruiting, training, communicating job expectations, and appraising performance.
• Manage project documentation, submittals, and AV and IT vendors and partners.
• Monitor performance of IT systems installed at project sites and assess vendors to develop strategies for new hardware and software.

Requirements

• Hold a Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• Bring 5–10 years of experience in IT operations and 3–5 years in AV.
• Demonstrate experience leading and managing AV and IT projects across various technologies.
• Possess knowledge of IT infrastructure management, computer systems, networks, and systems administration best practices.
• Have fair knowledge of AV control systems such as Crestron, Extron, AMX, and Biamp; projection systems with multiple projectors; network and server architectures; Dali lighting; and sound systems.
• Apply strong critical thinking, decision-making, and project management skills with excellent ability to prioritise.

A key member of the production and events team, the Audio Visual Manager delivers excellent customer experiences across large-scale association general sessions and corporate events, directing on-site technical crews as lead producer while managing project plans, staffing, and budgets from proposal through execution. Collaborating across logistics, dispatch, technician, and warehouse teams as well as external client stakeholders, this role builds the operational consistency that keeps events on schedule and within budget.

Functions

• Provide an excellent customer experience for all clients at every interaction.
• Review project proposals to determine time frame, budget, procedures, staffing requirements, and resource allocation.
• Establish work plans and staffing for each project phase and arrange for booking or assignment of personnel.
• Confer with project staff to outline work plans and assign duties and responsibilities.
• Direct and coordinate activities of project personnel to ensure projects progress on schedule and within budget.
• Communicate with logistics, dispatch, technicians, and warehouse teams regarding project expectations and timely delivery.
• Actively direct on-site technical crew during meetings and events as lead producer, interacting with client stakeholders.
• Track costs versus budget and communicate with internal and external stakeholders throughout all project phases.
• Provide equipment recommendations and technical support, and perform other duties as assigned.

Experience & Qualifications

• Hold a High School diploma or GED; an applicable degree is preferred.
• Bring experience with large-scale association general sessions and corporate events up to and including arenas.
• Demonstrate proficiency in Vectorworks.
• Possess strong written, verbal, and comprehension skills in English.
• Apply excellent multitasking ability, attention to detail, and a strong sense of urgency in keeping to tight timelines.
• Demonstrate the ability to influence and collaborate across diverse communication styles and motivate teams toward collaboration and customer service excellence.

Consistent delivery of audio visual services in a hospitality setting depends on the Audio Visual Manager, who oversees in-house AV operations including sales, equipment inventory, billing compliance, and client liaison functions. Serving as the primary point of contact for clients, facility contacts, and hotel relations, this role shapes the quality of customer experience and the accuracy of AV accounting within the property.

Accountabilities

• Manage overall audio visual services in a hospitality environment.
• Drive AV sales including lead generation, follow-up, proposal creation and tracking, order confirmation, and follow-through to event execution.
• Maintain equipment inventory and quality control.
• Ensure billing and accounting functions are accurate and in compliance with SOX guidelines.
• Promote exemplary customer service and act as primary liaison to clients, facility contacts, and hotel relations.
• Maintain a professional image and a safe and healthy work environment.
• Complete all required daily paperwork and required on-site training.

Technical Qualifications

• Hold a High School Diploma or GED; a Bachelor's degree is preferred.
• Bring five years of experience with in-house audio visual services.
• Have a background in music, recording, audio visual, computers, or related technology fields preferred.
• Demonstrate proficiency in basic computer skills.
• Possess written, verbal, and comprehension skills in English; fluency in a second language is helpful.
• Apply strong organisational skills and attention to detail, and work well under deadlines and high pressure with excellent problem-solving skills.
• Have finger dexterity to operate office and AV equipment, be able to lift and carry up to 50 pounds, and demonstrate physical mobility for tasks performed indoors and outdoors.

As the Audio Visual Manager, this role services and coordinates all AV requirements across venue events, manages client relationships from initial booking through to live delivery, and oversees freelance staff and equipment stock on an ongoing basis. The events and sales team relies on this work to maintain technical standards, generate proposals, and ensure every room and production is set up correctly for clients.

Activities

• Service and coordinate all AV requirements as requested by clients through the events team, and contact clients regarding future bookings to upsell services where possible.
• Offer technical advice and support to the sales and events team.
• Ensure all kit is set up neatly and to a high standard.
• Generate proposals for events and work directly with clients to ensure smooth event delivery.
• Maintain an ongoing stock check of equipment on site, keep an up-to-date running sheet of work, and submit weekly cost sheets.
• Act as project manager for larger events with support from the Project Manager, and work with operations staff to ensure each room has correctly set up AV equipment.
• Supervise freelance staff working on behalf of the company and service local hotels with equipment hires.

Position Requirements

• Bring at least 2 years of experience in the corporate AV hire and live events industry.
• Have broad knowledge of the hotel conference industry.
• Demonstrate hands-on knowledge of audio visual technical equipment including audio visual, sound, and lighting.
• Bring strong client-facing and communication skills with leadership qualities and the ability to work as a team player.
• Display a hard-working and enthusiastic approach with smart presentation, attention to detail, and pride in work.

Audio Visual Manager oversees all on-site AV operations at a managed venue, acting as the primary client contact while planning, coordinating, and managing events to deliver positive client experiences and enforce company standards. Success in the position means maintaining strong stakeholder relationships that generate repeat business, leading the AV team with clear accountability, and serving as the escalation point that keeps policies, procedures, and service levels on track.

Operational Focus

• Act as the main point of contact for clients on site, planning, coordinating, and managing assigned events to ensure a positive client experience and successful AV delivery.
• Maintain strong internal and external stakeholder relationships to ensure repeat business and client loyalty.
• Work in collaboration with venue staff and the external Myles AV team.
• Monitor and review the AV team's conduct, ensuring adherence to behaviour, policies, and procedures.
• Implement and enforce company policies, procedures, and standards, serving as an escalation point for team members and clients.
• Maintain venue and Myles standards across the AV department while leading by example.

Knowledge Skills & Abilities

• Bring a minimum of 5 years of experience working in live events or a similar environment, with at least 1 year at a management level.
• Possess sound working knowledge of audio, vision, and lighting.
• Demonstrate strong communication and high-level customer service skills, with the ability to negotiate positive outcomes with multiple stakeholders.
• Show strategic thinking and the ability to give clear direction as a leader.
• Apply the ability to work under pressure in a fast-paced environment with a positive, proactive mindset and flexibility in working hours.
• Be passionate about a career in the AV industry.

The Audio Visual Manager produces seamless AV operations across a full-service conference centre, overseeing video and event production, equipment maintenance, videoconferencing coordination, and staff management within the property's day-to-day environment. Reporting to the Premises Manager and working alongside facilitators, coordinators, and external contractors, this role advances the centre's ability to deliver face-to-face, hybrid, and virtual events to the highest operational and safety standards.

Key Deliverables

• Manage day-to-day departmental operations and perform human resource functions including scheduling, supervising, training, and appraising staff.
• Oversee video and event production; assist with editing, shooting, directing, operating camera, sound, and set lighting.
• Coordinate the set-up, testing, and repair of AV equipment, troubleshoot issues, and confirm equipment bookings, gather information, and arrange rentals.
• Provide software and hardware assistance and liaise with facilitators to advise on equipment requirements.
• Coordinate and carry out videoconferencing using platforms such as Webex, Teams, and Zoom, and contract outside contractors for larger events.
• Research, recommend, and purchase equipment; prepare and provide AV quotes for face-to-face, hybrid, or virtual events.
• Work closely with the Premises Manager regarding equipment upgrades and replacement, and research new technology platforms to train staff and demo to clients.
• Produce logos, PowerPoint templates, slides, and keypad response system sessions.
• Assist with Health and Safety compliance, employee training, and accident investigations in accordance with OHSA sections 25 and 26.

Professional Experience

• Hold a minimum of an Associate's degree or certification equivalent with at least 5 years of job-related experience.
• Bring a background in live event staging and directing.
• Demonstrate knowledge of MS Teams, Zoom, or other virtual event platforms, and digital audio/Dante network certification/Yamaha QL5 Mixer.
• Possess knowledge of Barco Event Master S3 programming and integrated AV systems with Crestron, Biamp, Cisco, and Extron.
• Adapt to change, manage regular stress, and perform tasks involving manual skills, motor coordination, and intermittent lifting of materials over 30 pounds.
• Be available for evening, night, holiday, or weekend assignments as business demands require.

Embedded within a multi-office law firm, the Audio Visual Manager develops and maintains all AV technology services and operations, serving as the hands-on subject matter expert who gathers requirements, recommends configurations, and manages a team of AV Specialists across Los Angeles, San Francisco, and Washington D.C. Working closely with attorneys, professionals, and third-party vendors, this role advances the firm's meeting capabilities, equipment standards, and AV training programme to support consistent, high-quality service delivery.

Areas of Ownership

• Serve as the firm's hands-on subject matter expert for all AV technology services and operations.
• Provide consultative AV support by gathering requirements, assessing needs, and recommending optimal setups for attorneys and professionals.
• Coordinate AV needs for all meetings across multiple offices (Los Angeles, San Francisco, Washington D.C.) and at outside events.
• Hire, train, manage, mentor, evaluate, and performance-manage a team of AV Specialists.
• Own the AV budget from creation to expenditure and provide variance reports as necessary.
• Manage and maintain AV equipment to the highest industry standards while meeting SLAs, and determine the need for additional or different equipment, services, or configurations.
• Manage firm relationships and maintenance with AV-related vendors, and oversee all aspects of AV projects.
• Perform AV setups and hand-offs to end users, handle troubleshooting, and ensure AV activities are recorded in the case management system with proactive metric recommendations.
• Create and maintain accurate technical documentation of the firm's AV environment, recommend improvements, and develop AV training for staff.

Education & Experience

• Hold a High School diploma or GED with a minimum of 3 years of experience managing and developing teams, including in large environments (300+ users).
• Possess a general understanding of telecommunications infrastructure and operations.
• Demonstrate expert audiovisual support skills and the ability to analyse data, plan, organise, and coordinate a wide range of AV issues, tracking projects, assignments, and reports.
• Apply strong verbal and written communication skills and the ability to build partnerships across all levels of the organisation and with external vendors.
• Demonstrate the ability to learn and retain knowledge of new technology quickly and maintain a high level of professionalism in challenging circumstances.
• Be available to travel up to 15% of the time and work extended hours, nights, and weekends as required.

Reporting to property leadership, the Audio Visual Manager oversees day-to-day AV operations, scheduling, forecasting, and service objectives at the Chauncey Conference Center, operating AV equipment in live show settings while working directly with meeting customers to ensure their needs are met. Partnering with the sales and marketing team and supervising conference set-up staff, this role refines the property's service delivery and ensures a professional, customer-focused environment across all events.

Role Responsibilities

• Manage overall audio visual operations at the property.
• Operate AV equipment in a live show setting.
• Directly supervise, coach, and mentor conference set-up team staff.
• Build and maintain positive and professional relationships with staff and guests.
• Work closely with clients to ensure audio visual needs are met for a successful meeting.
• Maintain equipment and inventory, and oversee and perform daily floor operations including room sets and strikes.
• Manage all technology, systems, and digital media for the property in collaboration with the sales and marketing team.

Background & Experience

• Bring at least 2 years of audio visual experience.
• Demonstrate a high degree of customer service, hospitality, management, and sales skills.
• Apply strong detail orientation with excellent follow-up and follow-through skills.
• Possess excellent communication and organisational skills with the ability to adapt in a high-volume environment.
• Be available to work varied and changing schedules including mornings, nights, and weekends.