Job Summary: 

• Manage significant projects such as live events, meetings and exhibitions, delivering the highest quality service
• Operational responsibility for ensuring that the client site is managed, seeing the bigger picture, planning, organizing
• Effectively managing the on-site team and teams of contractors and freelancers
• Ensure MPG Health and Safety procedures are followed
• Developing safety plans, risk assessments, hazard identification and control strategies
• Keep up-to-date with industry developments and latest technology and bring new ideas and energy to the role
• Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts
• Create tickets for new service requests.
• Manage and develop client relationships
• Complete Technician Check-Ins for service tickets, including performing scope of work check
• Validate that the technician has the necessary tools and equipment and update the ticketing system.

Skills on Resume: 

• Project Management (Hard Skills)
• Operational Management (Hard Skills)
• Leadership (Soft Skills)
• Health and Safety Compliance (Hard Skills)
• Industry Knowledge (Hard Skills)
• Customer Service (Soft Skills)
• Ticket Management (Hard Skills)
• Client Relationship (Soft Skills)

Job Summary: 

• Make outbound calls for proactive monitoring of tickets
• Complete Tier 1 level troubleshooting with internal and external clients.
• Work with team members to ensure proper ticket entitlement/coverage
• Provide remote white glove support for client meetings/events
• Adhere to all departmental and company-wide guidelines, practices, policies and procedures.
• Log and track issues using an incident/problem management database with accurate, up-to-date information.
• Work with NOC Tier 2 Agents, Service Coordinators, Field Technicians, subcontractors, and clients
• Maintain tickets, update and follow-up with internal and external clients/personnel
• Review open tickets to ensure timely resolution.
• Provide updates to clients on any changes to their service tickets.
• Communicate with prospective clients and refer them to Sales
• Determine when an issue requires escalation to a higher-level support member or management.

Skills on Resume: 

• Communication (Soft Skills)
• Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)
• Guidelines and Procedures (Hard Skills)
• Record-Keeping (Hard Skills)
• Collaboration (Soft Skills)
• Time Management (Soft Skills)
• Problem-Solving (Hard Skills)

Job Summary: 

• Collaborate closely with project partners to develop AV project requirements and final solution
• Take complete ownership of all aspects of AV installation to ensure successful project implementation
• Develop and deliver training programs for end users 
• Lead all aspects of installation and service programs within the region
• Troubleshoot, coordinate repair and maintenance of all AV equipment throughout the region
• Ensure EHS standards are maintained and fully compliant at all times
• Oversee the commissioning process for all AV installations to ensure compliance with specifications and corporate AV standards
• Liaise with all internal partners such as facilities operations and IT colleagues to ensure optimal AV service delivery
• Develop and handle an effective system of AV performance measurement to ensure high levels of customer satisfaction
• Regular travel to field sites to inspect installations and liaise with key partners
• Attend planning meetings and help provide a detailed and accurate scope of works, costs and design.

Skills on Resume: 

• Project Management (Hard Skills)
• Training and Development (Hard Skills)
• Leadership (Soft Skills)
• Technical Proficiency (Hard Skills)
• EHS Compliance (Hard Skills)
• Stakeholder Management (Soft Skills)
• Performance Measurement (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Be responsible for representing the AV production company within the venue and managing the venue technical team.
• Oversee the operation of integrated Audio and Video systems within all conference rooms/meeting areas
• Manage AV Specialists and events with department liaison 
• Ensure appropriate AV equipment is set up including troubleshooting audio, lighting, and video issues
• Identify technology improvements and develop, propose, and recommend solutions on how to improve current systems and processes
• Review security procedures, monthly and quarterly inventory, and forecast equipment needs
• Ensure the configuration of control panels for use in smart classrooms, multipurpose rooms and the Facilities department
• Ensure that the AV Specialist provides service and technical support throughout events and meetings
• Assist staff and clients in the proper use of equipment and advise technology to leadership when replacement equipment
• Generate quotes on request from venues and support and manage onsite Project Managers and Venue Technicians

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Leadership (Soft Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Organization (Soft Skills)
• Technical Support (Hard Skills)
• Adaptability (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Project Management and Time lines scheduling
• Client facing as a key point of contact for all projects.
• Communicate project process and status through regular project logs, reports and updates
• Overseeing and managing local install partner
• Overseeing and managing a local Project Manager
• Putting together production and creative budgets
• Tracking, approving and managing budgets and timelines and providing updates
• Financial accounting of all project in conjunction with the Managing Director
• Managing project schedules and staffing needs with in-house and subcontracted labour
• Coordinating production and creative meetings 
• Travel to client offices and sites abroad on occasion.

Skills on Resume: 

• Project Management (Hard Skills)
• Client Relationship (Soft Skills)
• Communication (Soft Skills)
• Vendor Management (Hard Skills)
• Budgeting Management (Hard Skills)
• Financial Accounting (Hard Skills)
• Resource Management (Hard Skills)
• Meeting Facilitation (Soft Skills)

Job Summary: 

• Oversee the operation of integrated Audio and Video systems within all conference rooms/meeting areas throughout the Fund
• Manage AV Specialists and events with department liaison to ensure appropriate AV equipment is set up including troubleshooting audio, lighting, and video issues
• Identify technology improvements and develop, propose and recommend solutions on how to improve current systems and processes
• Review security procedures, monthly and quarterly inventory, and forecast equipment needs
• Ensure the configuration of control panels for use in smart classrooms, multipurpose rooms, and the Facilities department
• Ensure that the AV Specialist provides service and technical support throughout events and meetings
• Assist staff and clients in the proper use of the equipment and advise technology leadership when replacement equipment is needed

Skills on Resume: 

• Audio and Video Systems (Hard Skills)
• Leadership (Soft Skills)
• Problem-solving (Soft Skills)
• Technology Assessment (Hard Skills)
•  Forecasting (Hard Skills)
• Security Awareness (Hard Skills)
• Customer Service (Soft Skills)
• Configuration (Hard Skills)