Job Summary: 

• Assist customers with a/v related issues in a service desk setting 
• Troubleshooting and resolving issues, onsite and remotely 
• Answer all service calls and update all Jira tickets on time
• Reporting critical issues to the Reference Data Team Leader
• Test and evaluate the performance of video conference systems
• Responsible for on-site support through key critical AV events
• Provide remote support to areas and assist in first-line support with AV setup
• Responsible for providing training and AV support to end users
• Setup and operate various video and audio equipment
• Protecting and securing equipment and materials

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)
• Ticket Management (Hard Skills)
• Communication (Soft Skills)
• Testing and Evaluation (Hard Skills)
• Event Support (Hard Skills)
• Training Delivery (Soft Skills)
• Equipment Setup (Hard Skills)
• Security Awareness (Hard Skills)

Job Summary: 

• Monitor and maintain Reference Data Collection Servers and operational A/V systems
• Ensuring availability over a 24/7 x 365 period for correct industry reporting
• Complete daily reference site checks throughout the day on time, as agreed with the Reference Data Team Leader
• Monitor the Broadcast Reference Sites using various verification tools
• Responsible for the setup of channel additions or removals within the referencing infrastructure at all reference sites.
• Responsible for ensuring the quality and reliability of the audio signatures that are generated
• Carry out end-to-end audio validation tests on newly set-up references
• Ensure the data collected is correct at all reference sites and educate end-users in a/v best practices
• Responsible for monitoring various reports, having a good eye for detail to capture inaccuracies with the reference data collection
• Take ownership and escalate production issues/failures and escalate any issues to the Reference Data Team leader

Skills on Resume: 

• Server Maintenance (Hard Skills)
• Availability Management (Hard Skills)
• Scheduled Checks (Hard Skills)
• Monitoring Tools (Hard Skills)
• Infrastructure Management (Hard Skills)
• Audio Quality Assurance (Hard Skills)
• End-to-End Testing (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Taking care of a wide range of equipment including soundboards, cameras, lights, microphones, projectors, etc.
• Being accountable for the support and maintenance of all AV systems around the estate
• Be an expert in the functionality of a wide range of equipment and understand how to troubleshoot technical issues
• Identify the best solution, assess needs, and cooperate with suppliers for a smooth installation
• Provide the guests with outstanding service and ensure that everything runs smoothly
• Follow up with the appropriate team members/other teams until issues are fully resolved
• Attend to SI Transponder changes immediately to avoid/minimize the loss of reference data collection
• Provide daily checks on the reference site, air conditioning units, and RF redundancy systems 
• Assist the team with cabling work along with exploring new technologies related to reference data capture
• Compose an overall report of all the reference-related activities carried out during the day for various teams

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Problem-solving (Hard Skills)
• Communication (Soft Skills)
• Customer Service (Soft Skills)
• Accountability (Soft Skills)
• Learning Agility (Soft Skills)
• Attention to Detail (Hard Skills)
• Reporting (Hard Skills)

Job Summary: 

• Provide continuous, outstanding customer service for all things audio-visual to all stakeholders
• Perform routine preventative maintenance checks and services to audiovisual systems, including software/firmware updates
• Research hardware, coordinate outside repairs, work with vendors, assist with support teams' phone lines
• Perform routine preventative maintenance checks and service for a/v systems, including software/firmware updates
• Test and troubleshoot control system functionality including Crestron, AMX, and other IP-based control systems
• Responsible for local camera and presentation source routing and control, and acoustic echo cancellation
• Directly interact with users and stakeholders at every level of the business, from intern to CEO
• Responsible for diagnosis and resolution of hardware, operating system, and software problems
• Support the corporate meetings and events (WebEx Meetings, Microsoft Teams, Webinars, etc.)
• Edit audio and video clips for publishing and assist with other AV group projects and tasks

Skills on Resume: 

• Customer Service (Soft Skills)
• AV Maintenance (Hard Skills)
• Hardware Research (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• System Operation (Hard Skills)
• Stakeholder Interaction (Soft Skills)
• Event Support (Hard Skills)
• Multimedia Editing (Hard Skills)

Job Summary: 

• Informing the Foreman or Project Manager of any changes to the scope, schedule and costs
• Working with the Foreman and Project Manager to ensure physical completeness is following the project plan, drawings and specifications
• Provide support on an individual basis to users at all levels of seniority on audio-visual and video conferencing equipment, connectivity and applications
• Attend and remain on station for important events, and specifically, high-profile videoconferences until the event has concluded
• Ensure that daily, weekly, and monthly checking and ad-hoc testing are carried out across all areas/equipment.
• Facilitate coordination between vendors, other trades, and stakeholders in various Infor departments
• Assist with planning annual budget for AV projects, producing and maintaining systems documentation
• Supports the AV Manager in sourcing and advising internal customers and stakeholders on the most appropriate solutions
• Analyse, investigate and implement temporary and/or permanent technical resolutions in learning spaces to restore service to the customer 

Skills on Resume: 

• Communication (Soft Skills)
• Project Management (Hard Skills)
• Technical Proficiency (Hard Skills)
• Attention to Detail (Soft Skills)
• Coordination (Soft Skills)
• Budget Management (Hard Skills)
• Documentation (Hard Skills)
• Problem-solving (Soft Skills)

Job Summary: 

• Liaise with Client room booking teams and agree on daily tasks and activities.
• Supervise meetings, meet and greet clients, and set up Video conferences 
• Be fully competent with the use of end-user videoconferencing equipment
• Completing the equipment installations and cable pulls
• Assembling and installing equipment, materials, and systems
• Reading and understanding project documentation and work orders
• Proactively train and support end users, prepare any relevant documentation for training, and update
• Assist with setting up and supporting presentations, conferences, and events.
• Test, check, and ensure equipment is in operable condition before any meeting or presentation.
• Provide 1st and 2nd line support and remedy for any technical failures.

Skills on Resume: 

• Communication (Soft Skills)
• Technical Competence (Hard Skills)
• Installation and Setup (Hard Skills)
• Project Documentation (Hard Skills)
• Training and Support (Soft Skills)
• Presentation (Hard Skills)
• Equipment Testing (Hard Skills)
• Troubleshooting (Hard Skills)

Job Summary: 

• Locate faults or problems and provide solutions on a first/second-line basis 
• Assists the AV Manager with sound budgeting control and time management
• Provides technical expertise and support for virtual/hybrid events
• Ensures internal systems for AV equipment booking and meeting room AV facilities meet business needs
• Responsible for creating and reviewing the conference system designs
• Create and review RFPs for projects, evaluate bids, conduct vendor interviews
• Providing support and training to lower support tiers within IT
• Maintain Infor’s digital signage content management system, publish content updates to endpoints 
• Evaluate new solutions and industry developments through self-led research and field testing
• Provide pre-event planning and support for corporate events and tradeshows

Skills on Resume: 

• Problem-Solving (Hard Skills)
• Time Management (Hard Skills)
• Virtual/Hybrid Events (Hard Skills)
• System Administration (Hard Skills)
• System Design (Hard Skills)
• Vendor Management (Hard Skills)
• Training and Support (Soft Skills)
• Digital Signage Management (Hard Skills)

Job Summary: 

• Provide first and second-line response and technical support to incidents and requests
• Advise and support customers in AV-related issues by using learning technologies and collaboration tools
• Ensure that Infor’s AV hardware standards are kept up-to-date and are consistently meeting the business needs
• Escalating incidents to third-party service teams or management following agreed escalation paths
• Respond to customer incidents and requests raised in person, by email, telephone, or through self-service channels.
• Support the learning space infrastructure by analyzing, diagnosing, and undertaking advanced troubleshooting of systems and software.
• Keep customers informed at all times by accurately communicating in a timely fashion
• Maintain accurate records within the IT Service Management tool of the decisions, actions taken, and the proposed next troubleshooting steps 
• Demonstrate effective use of both software and hardware to users in teaching spaces.
• Update training materials and room information distributed to teaching spaces and online.

Skills on Resume: 

• Technical Support (Hard Skills)
• Customer Support (Soft Skills)
• AV Hardware Management (Hard Skills)
• Incident Escalation (Hard Skills)
• Communication (Soft Skills)
• Troubleshooting (Hard Skills)
• Record-keeping (Hard Skills)
• Training Support (Hard Skills)

Job Summary: 

• Contributing relevant information, including fault-finding and operational processes, to the knowledgebase within the ITSM tool.
• Utilizing the University's remote management system to identify potential arising issues and provide remote support
• Carrying out preventative maintenance visits and repairs to IT and AV technologies to minimize impact and disruption
• Assisting with investigative works to identify problems and capture information that can be used to help inform resolutions.
• Prepare desktops for online exams in student IT areas and carry out agreed works to further provide resolutions 
• Working closely with the Learning Spaces Technology Manager to analyze incidents and problems
• Install new or upgrade existing teaching space hardware, consumables and software
• Contributing information to the audit of technology in teaching spaces, ensuring all changes are tracked and accurately reported.
• Organizing and contributing to the maintenance of a centralized teaching space support storage space
• Updating inventory information regarding the stock of spare components and consumables.

Skills on Resume: 

• Technical Knowledge (Hard Skills)
• Remote Support (Hard Skills)
• Preventative Maintenance (Hard Skills)
• Problem-Solving (Hard Skills)
• Project Management (Hard Skills)
• Collaboration (Soft Skills)
• Upgrade Proficiency (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Prepare equipment for installation and oversee installation tasks
• Assisting the Facilities Assistants with 1st line support by performing routine checks
• Providing 2nd line technical support for a varied range of Audio Visual and IT needs.
• Providing out-of-hours technical support to teaching spaces for key University events 
• Providing onsite service, fault finding, and technical diagnosis
• Gain commitment from the client and associated facilities team
• Identify and implement new initiatives for improving service standards
• Understand and effectively communicate the full range of services to users and clients
• Ensure all documentation is kept up to date and stored in a structured manner at all times 
• Reporting to management and the client is completed in an efficient manner

Skills on Resume: 

• Technical Installation (Hard Skills)
• First Line Support (Hard Skills)
• Second Line Support (Hard Skills)
• Out-of-Hours Support (Hard Skills)
• Onsite Service (Hard Skills)
• Client Communication (Soft Skills)
• Initiative and Innovation (Soft Skills)
• Documentation (Soft Skills)

Job Summary: 

• Deliver consistent, friendly, and responsive service and develop and document accepted agreed standards of service and meeting support
• Exceed the client's expectations by being proactive in handling and resolving customer queries and complaints efficiently and courteously
• Demonstrate and reinforce the service standards at all times and provide the necessary leadership 
• Identify and facilitate opportunities for training the clients’ team across all locations to ensure consistently maintain standards and skill level
• Liaise with reception, IT, and facility teams for booking requirements, facilitation, and cross-training
• Prepare event orders accurately ensuring all events are delivered as per the requirements
• Develop and adhere to standard operational procedures about the workflow, testing, and validation of the LV Cabling, AV systems, etc.
• Assists with the operational management, strategy, planning, deployment, cost analysis, and budgeting of the County's audio-visual equipment.
• Oversees the operational management, strategy, planning, deployment, and cost analysis of the audio-visual equipment and non-print media assets
• Work with the project supervisor to ensure proper communication between the project team, the customer, and internal departments

Skills on Resume: 

• Customer Service (Soft Skills)
• Conflict Resolution (Soft Skills)
• Leadership (Soft Skills)
• Training and Development (Soft Skills)
• Collaboration (Soft Skills)
• Event Management (Hard Skills)
• Operational Procedures (Hard Skills)
• AV Equipment Management (Hard Skills)