• Identifies strategies, conducts planning, and performs deployments of audio-visual equipment
• Conducts cost analysis and makes recommendations for the most cost-effective carrier solutions.
• Responsible for managing AV equipment contracts and supervision of equipment installations. 
• Conducts research and makes recommendations for AV products in support of procurement and development efforts.
• Places orders for AV equipment and consumables and inspects and verifies all AV deliveries upon receipt
• Sets up, configures, tests, maintains, monitors, and troubleshoots teleconferencing equipment, multimedia devices, etc.
• Performs onsite analysis, diagnosis, and resolution of complex AV hardware problems for end users
• Maintaining accurate records about AV equipment failure, repair, installation, and removal.
• Managing the parts inventory for all AV equipment and making necessary repairs. 
• Tagging and/or labeling AV equipment owned by the County and advising on the purchase of new AV equipment

Skills: Strategic Planning, Cost Analysis, Contract Management, Research, AV Systems, Problem Solving, Asset Management, Record Keeping

• Install audio, video, control systems, monitors, TVs, docking stations, video conferencing equipment
• Complete training programs from manufacturers, industry associations, and companies
• Provide documentation for cable pulls, terminations, and conduit callouts, etc.
• Maintain real-time progress notes on each project, which will be used by other departments for revenue projection.
• Periodically performs an audit of the County AV equipment to mitigate the risk of damage or theft. 
• Produces, dubs, edits, and copies AV media and manages all incoming booking requests for AV equipment and setup.
• Assists in developing long-term strategies and planning for future AV equipment and County technology needs. 
• Collaborates with department leaders to establish and enforce proper AV practices and procedures.
• Provide comprehensive A/V support for in-person and virtual events including setup, testing, and operation
• Works with Second Line Support to ensure complete commissioning and handover of jobs to the client or service department

Skills: AV Installation, Training, Documentation, Project Management, Equipment Audit, Media Production, Strategic Planning, Communication, Commissioning

• Communicate daily with the AV Manager on requirements and the general status of jobs
• Ensures all work is performed to client standards and that quality techniques are practiced
• Works in compliance with the Supplier’s and client’s Health and Safety standards and policies
• Ensure that all A/V event technology systems are well-maintained and fully operational
• Offer global support and assistance to end-users both virtually and in person
• Deliver a white-glove level of customer support to all end-users
• Create and maintain corporate knowledge related to A/V and event solutions
• Monitor the ticketing system and work with the onsite event coordinator to fulfill event requests
• Act as an escalation point for any A/V technical needs for executive events and high-level meetings
• Work with the other teams in Workplace Technologies to resolve issues impacting events on time

Skills: Communication, Quality Assurance, HSC, Technical Maintenance, Global Support, Customer Service, Issue Resolution, Escalation Handling

• Supports internal audio-visual resourced events
• Assists or coordinates the provision of support for internal and external high-priority events
• Sets up and tests installed system/equipment in various locations within the client venue
• Carries out routine testing of equipment to diagnose, log, and report operational faults
• Prepares and tests equipment before installation or supply
• Operates the Presentation and Video Conference Systems and associated electronics
• Accurately and quickly diagnoses and reports problems and faults to the AV Manager
• Works with Second Line Support to assist in the diagnosis and rectification of faults 
• Ensure that all systems are fully functional and that equipment and system downtime are kept to a minimum
• Carries out Return Material Authorisation procedures with suppliers for any faulty equipment

Skills: AV Setup, Coordination, Equipment Maintenance, Equipment Installation, Presentation, Reporting, Collaboration, RMA Procedures

• Work with internal engineering teams, customers, and vendors, and assist in the booking and allocation of equipment for events 
• Install, document, and test equipment for deployment including setup and documentation of lab equipment.
• Work with fellow teammates to offer exemplary customer service that leaves an outstanding impression on clients.
• Install and configure network equipment such as Modems, Routers, Switches, Access Points, etc.
• Be familiar with video conferencing and collaboration tools to be able to troubleshoot at a Tier 1 level.
• Perform research and remediation of AV/Digital Signage equipment and services
• Work with the Project Management, Sales, and Customer Support teams to complete all projects and manage client expectations.
• Ensure broken equipment and/or services are restored to service on time.
• Maintain assigned work tickets and duties and complete all mandatory testing and learning materials on time.

Skills: Communication, Documentation, Customer Service, Network Equipment, Troubleshooting, AV Signage Research, Collaboration, Time Management

• Maintain trouble-free accessibility of AV equipment, conference rooms, and web-based meeting solutions.
• Set up, organize, develop practice sessions, and assist with features and functionality for web-based conferences and meetings
• Remain current on AV technology trends, maintain documentation, and communicate with the team regarding any learned technical proficiencies,
• Ensure rental gear is successfully deployed, maintained, and returned on time in a condition equivalent to or better than originally delivered.
• Assist with end-user training that is supplemental to the WebEx Admin and End User training that Team ZHM is providing Treasury 
• Consult with and assist managers, instructors, and functional employees related to the VTC presentation of information
• Researches and determines the appropriate media, including computer hardware and software, for VTC sessions
• Document, follow-up and accurately record incident work history through a workflow ticketing system for reporting purposes.
• Coordinate with users and configure VTC systems to establish connections with remote users and ensure optimal audio, video, and other services.
• Provide live meeting support directly to end users and additional support for All Company Events.

Skills: Technical Proficiency, Event Management, Continual Learning, Equipment Management, Training, Consultation, Media Research, Reporting

• Demonstrable high-level familiarity with historic analog and digital AV formats, systems recording/playback equipment
• Familiar with media types and condition evaluation, input/output, schematics, care/maintenance/cleaning
• Experience building and maintaining equipment inventory and tracking systems
• Establishing sufficient equipment inventory backup and plan for growth
• Experience with restoration, remediation, and stabilization of analog and digital audio media.
• Experience with secure electronic and physical file delivery systems
• Set-up and configuration of AV equipment such as analog to digital, digital to digital, and digital
• Experience interfacing with production networks and systems
• Ability to work with minimal supervision, multi-task, and work with tight delivery deadlines
• Flexible in a fast-paced setting with competing and ever-changing tasks

Qualifications: BS in Audiovisual Communications Technology with 2 years of Experience

• Experience mixing with a digital audio console with VMix software, Zoom Meetings and Webinars
• Basic knowledge of Adobe Creative Cloud and the ability to plan and execute virtual events
• Experience with live sound and video, and proficient in editing with Apple Final Cut Pro
• Prior experience with installation/troubleshooting of A/V equipment in a professional environment
• Able to be successful working independently as well as within the context of a team
• Proficient in Microsoft Office suite. Comfortable embracing new technologies and digital
• Good knowledge of audio-visual systems and NDI5.
• Excellent problem-solving skills and keen to work with the latest technology
• Strong communication skills for liaising confidently with clients
• Team player with a positive attitude; willingness to wear other hats and perform other roles

Qualifications: BS in Electrical Engineering with 5 years of Experience

• A proven affinity for the AV industry and an eye for detail
• A high level of computer literacy including knowledge and experience in using related presentation software
• Good understanding of VLANS, IP Addressing, and switch configuration
• Good troubleshooting/problem-solving skills ability and remaining calm when under pressure
• A can-do and customer service-focused approach with good teamwork/collaboration skills
• A demonstrable appetite for constant improvement through learning and innovation
• Stage and studio lighting set-ups and lighting desk operation on Avolites
• A demonstrable independent interest in AV/IT technology
• Flexible, solution-oriented, ability to thrive in an entrepreneurial environment
• Experience in an agency/corporate working environment while deploying all-around AV technician skills.

Qualifications: BA in Film and Media Studies with 3 years of Experience

• Experience working in live event audio-visual production
• Ability to oversee the condition of equipment and pre-empt technical issues by recommending repairs and upkeep of equipment
• Demonstrate initiative and a sense of urgency when time-sensitive situations arise.
• Timeliness, reliability, and customer service orientation.
• Experience in the AV market and/or technical expertise in a similar field.
• Effective oral and written communication and able to express issues/status to project managers and make decisions in the field.
• Desire to work in a team environment cohesively and respectfully.
• Flexibility in a fast-paced, high-stress environment.
• Proficiency with computer systems and software.
• Skilled with basic hand tools needed for AV equipment installation.

Qualifications: BS in Information Technology with 6 years of Experience

• Working experience in film studies, cinematography, broadcasting, digital electronics, or any related field
• Photography, videography, and video editing experience
• Knowledge and experience of computer-based programs and the installation of IT equipment
• Good communication skills with a positive attitude
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Good physical condition, able to lift heavy loads, able to walk and stand for extended periods
• Ability to read and interpret MEP and Architectural drawings
• Able to make rough estimates on materials and labor for tasks
• Able to use general tools and equipment required for building repairs and maintenance

Qualifications: BA in Theater Technology with 4 years of Experience

• Strong experience in Adobe Photoshop, Adobe Lightroom, Adobe Premiere Pro, or Final Cut Pro
• Experience with Studio Lighting And Live Performance Lighting Board.
• Experience in Virtual Events such as Zoom, Wirecast, OBS, Facebook Live, and YouTube Live.
• Ability to effectively communicate with employees, customers, and colleagues
• Ability to use hand and power tools safely and efficiently 
• Ability to work and think independently and meet project deadlines 
• Working knowledge of Microsoft Office suite including Word, Excel, Teams, and Outlook
• Advanced knowledge of basic signal flow for audio, video, and control 
• Basic ability to program systems (Extron/Creston) concerning changes and troubleshooting.
• Ability to respectfully lead installation work crews, and take ownership and responsibility for work done by the work crew.
• Basic knowledge of other various construction work including carpentry, metal fabrication, and line volt electrical.

Qualifications: BS in Computer Science with 3 year of Experience