AUDIO VISUAL TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Sep 19, 2024 - The Audio Visual Technician possesses experience in providing on-site support for AVT and Network Systems in an enterprise IT environment, with solid working knowledge of Microsoft Outlook, Word, and Excel. This job requires being skilled in setting up and installing AVT equipment while troubleshooting network technologies and conferencing applications like Skype, MS Teams, and WebEx. This position's creative, solution-driven approach, combined with advanced AV knowledge and exceptional customer service skills, ensures seamless support in meeting customer service level agreements.

Summary of Audio Visual Technician Knowledge and Qualifications on Resume

1. BS in Audio Visual Technology with 5 years of Experience

  • Experience mixing with a digital audio console with VMix software
  • Experience with Zoom Meetings and Webinars
  • Proficient in editing with Apple Final Cut Pro and basic knowledge of Adobe Creative Cloud
  • Working experience with live sound and video
  • The ability to plan and execute virtual events, and execute well under pressure
  • Prior experience with installation/troubleshooting of A/V equipment in a professional environment
  • Flexible in a fast-paced setting with competing and ever-changing tasks
  • Able to be successful working independently as well as within the context of a team
  • Proficient in Microsoft Office suite, and comfortable embracing new technologies and digital

2. BS in Electronic Engineering with 6 years of Experience

  • Audiovisual installation experience with formal education in electronics or related fields.
  • Ability to effectively communicate with employees, customers and colleagues
  • The ability to use hand and power tools in a safe and efficient manner 
  • Ability to work and think independently and meet project deadlines 
  • Working knowledge of Microsoft Office Suite including Word, Excel, Teams and Outlook 
  • Advanced knowledge of basic signal flow for audio, video, and control 
  • Ability to manage small to large projects 
  • Basic ability to program systems (Extron/Creston) concerning changes and troubleshooting.
  • Ability to respectfully lead installation work crews, and take ownership and responsibility for work done
  • Knowledge of other various construction work including carpentry, metal fabrication and line volt electrical.

3. BS in Film and Television Production with 3 years of Experience

  • Experience configuring and troubleshooting including Videoconference (VTC) codec, Conference room control systems (Crestron/Biamp)
  • Working experience in Audio and video components, including audio DSPs and analog and digital switchers
  • Knowledge of protocols and AV design, including signal flow, VLANs, H.323, H.264, SIP, WebRTC, and H.239 duo-video
  • Strong customer service and communication skills
  • Ability to train non-technical users on technical systems and equipment
  • Able to work in a fast-paced environment, coordinating workflow and multiple tickets/tasks
  • Ability to provide on-site support on an emergency basis and respond to emergency calls
  • The ability to travel to other firm offices for project or coverage support needs

4. BA in Communication with 4 years of Experience

  • Experience in providing on-site support of AVT and/or Network Systems in an enterprise IT environment
  • Solid Working Knowledge of MS Outlook, MS Word and MS Excel
  • Practical understanding of conferencing applications (Skype, MS Teams, WebEx)
  • Ability to set up AVT equipment with support from the technical AVT team
  • The ability to install Audio Visual equipment
  • Experience patching, troubleshooting, and general support of Network technologies.
  • Ability to use a laptop to provide access to remote engineers to load configurations on equipment
  • Creative and solutions-driven, within the realms of the role, to produce solutions in support of customer service level agreement
  • Working experience in the AV industry with strong interpersonal skills
  • Advances knowledge and experience with AV set-ups and strikes
  • Exceptional customer service or hospitality experience 

5. BS in Computer Science with 2 years of Experience

  • Experience with live event production, and virtual events broadcasting to Zoom and YouTube.
  • Working experience with Crestron, Qsys, and Extron devices.
  • Experience with accessibility technologies such as live captioning and transcripts.
  • Live audio experience  E.G. A1 or A2 experience.
  • Basic live video production experience E.G. Camera Op.
  • Solid understanding of audio and video signal flow.
  • The ability to troubleshoot audio-visual equipment.
  • Ability to work with PowerPoint and Keynote and Google Suites.
  • Competence in Adobe Suites such as Premiere and Audition.
  • Excellent organizational skills and ability to follow instructions
  • Ability to work in a fast-paced environment, be proactive, and handle pressure in high-profile settings.
  • Solid knowledge of stage lighting and uplighting.

6. BS in Network Engineering with 7 years of Experience

  • Experience with audio-visual systems, products, components, and vendors.
  • Experience using and supporting Microsoft Teams, Zoom, WebEx, Microsoft 365/Office, and Adobe Acrobat.
  • Be able to obtain and maintain a Public Trust clearance.
  • Outstanding interpersonal and communication skills 
  • The ability to effectively communicate across diverse audiences and influence cross-functionally.
  • Superior organizational skills and detail orientation 
  • The ability to prioritize and handle multiple tasks simultaneously.
  • Ability to multi-task in a dynamic team environment
  • Demonstrated knowledge of Crestron systems.
  • Skilled in troubleshooting basic PC issues and audio-visual technologies.

7. BS in Broadcasting with 5 years of Experience

  • Ability to provide support both in person and virtually via email, phone, or chat
  • Experience in supporting video conferencing equipment and software including microphones, PTZ cameras, PCs and tablets
  • Experience supporting both Windows and MacOS
  • Provides short-term solutions to equipment issues to reduce downtime
  • Ability to successfully manage competing support needs with the ability to prioritize them
  • Ability to work independently and see ticket resolution from start to finish
  • Interest and ability to assess and improve work processes
  • The ability to easily present technical concepts to customers in non-technical language
  • Ability and desire to capture and maintain accurate technical documentation and knowledge management content
  • Experience with Microsoft SharePoint and/or web content management

8. BS in Electrical Engineering with 4 years of Experience

  • Experience in multimedia, photography, video production, audiovisual, mass communications
  • Understanding of video bridging and gateways, and applicable platforms, including WebEx, Zoom, Cisco Jabber, and Microsoft Teams
  • Experience in event production, multimedia, broadcast, video production or audiovisual communications.
  • Experience supporting web conferencing and/or webcasting applications, and multimedia technology.
  • Proficiency with Microsoft Office, particularly PowerPoint.
  • Knowledge of webcasting or webinar platforms such as Webex Meetings, Webex Events, On24 Events, VBrick REV, etc.
  • Law firm experience and familiarity with tools and equipment
  • Ability to work well with a team, prioritize and multitask and take and carry out instructions
  • Reliable transportation and a motivated and strong work ethic

9. BS in Multimedia Production with 6 years of Experience

  • Basic knowledge of sound equipment, digital and analog audio consoles, operating systems and programs.
  • Experience using Vbrick encoders, VEMS Mystro software and Rich Media Studio 
  • Understanding of Cisco and Polycom-based conferencing endpoints
  • Prior work experience in low-voltage wiring, construction, audio, or related industry
  • Be a problem solver with a positive can-do attitude and flexible personality.
  • Works with a sense of urgency and focused effort on daily workflow and project requirements.
  • Self-managed and able to work in varied environments
  • Be able to understand and explain technology and construction practices to others.

10. BA in Media Arts with 5 years of Experience

  • Experience in handling audio-video environments for an enterprise level of user base.
  • Good knowledge of Windows and Apple OS user interface
  • Strong experience in troubleshooting MS Office ( Outlook, PowerPoint, Onedrive, SharePoint, etc )
  • Good knowledge of IPAD and Android devices.
  • Strong Customer service skills and good documentation skills
  • Excellent communication and conversation skills (Verbal and Written)
  • Able to handle unforeseen situations and have a high level of acceptance
  • Experience in handling and coordinating Zoom, teams, webinars, and big corporate townhalls.
  • Experience in meeting room technology like Crestron, Clickshare, Cisco TP, Avaya Barco, etc.
  • Be skilled in coordinating the hardware faults of the meeting room hardware with respective vendors
  • Knowledge of ITIL Ticketing tools such as ServiceNow, BMC remedy, etc.

11. BS in Information Technology with 2 years of Experience

  • Experience with entertainment technical equipment such as sound equipment, projectors, lighting, etc.
  • Previous experience with computer playback systems such as Playback Pro, Qlab, etc.
  • The ability to occasionally repair equipment.
  • Experience in a team environment and a willingness to jump in and help
  • Thorough Knowledge of Audio Visual Systems and Methods.
  • Excellent problem-solving and troubleshooting skills
  • Experience in installing and commissioning audio-visual equipment
  • Hands-on experience with audio-visual control systems such as RTI, Elan, Control 4, etc.
  • Excellent communication skills with the ability to do advanced troubleshooting on any device
  • Knowledge of OSHA safety procedures and the aility to perform basic math functions.

12. BA in Telecommunications with 5 years of Experience

  • Expert-level PowerPoint operator and have good knowledge of video formats
  • Experience with professional Presentation Video Switchers (Analog Way-specific experience)
  • Experience with VT playback software (Playback Pro/Playback Pro Plus, QLab, etc.)
  • Excellent knowledge of video signals, infrastructure, and hardware including types of video signals, content protection, etc.
  • Ability to troubleshoot signal chains, identify likely points of failure, and methodically work through and resolve problems.
  • Extensive experience or qualifications in the management of conferences and events
  • Experience operating tiered lecture theatres with capacities of 450+ and multiple meeting rooms
  • Working experience in large capacity flat floor events, 4-star conference venue/hotel environment
  • Operational knowledge of a range of audio-visual hardware
  • Be proficient with conference call/video equipment, codecs, and related software

13. BA in Digital Media with 3 years of Experience

  • A working and operational knowledge of lighting design and control systems
  • Understanding of video, filming, streaming and hosting services to include NewTek TriCaster platforms.
  • Experience with IPTV systems and digital signage systems i.e. Signage Live, Watch out
  • Experience with room control systems i.e. AMX/Crestron style controllers
  • Well presented, with a calm and professional approach.
  • Excellent customer service skills and awareness. 
  • Ability to work with confidence at a variety of levels of customer.
  • General administration skills, with the ability to juggle and prioritize a variety of tasks.
  • Possess proven staff management skills and experience in coordinating teamwork
  • Ability to produce and amend documents on MS Word, Excel and PowerPoint
  • Experience with Photoshop for creating templates, graphics content, etc.

14. BA in Theatre Technology with 4 years of Experience

  • Experience with the installation, commissioning, or working with Audio Visual Systems
  • Working experience with Crestron, Extron, Biamp, and Shure equipment
  • Experience with AV rack wiring, labeling, and terminations
  • Hands-on experience in an AV production (studio, media production, stage/live audio setup, etc.) environment
  • Familiar with audio processing, video projectors, wireless microphones, paging, video display and switching equipment
  • Familiar with Crestron, Extron, Biamp, QSC and Shure equipment, etc. 
  • Programming capabilities and DSP programming experience
  • Proficient with computers and basic Microsoft Windows applications
  • Able to demonstrate persistence, tactfulness and responsibility and maintain silence regarding confidential information
  • Ability to make decisions based on personal judgment and verifiable criteria, deal effectively with people in actual job duties beyond giving and receiving instructions

15. BS in Systems Engineering with 6 years of Experience

  • Manufacturer Certification Training on equipment noted in experience.
  • Ability to communicate effectively, understand and apply proper terminology and methods
  • The ability to reason clearly and logically and work with numbers
  • Ability to read and interpret reports and communicate well
  • Be self-motivated and must work well with others in a team environment
  • Possess strong written and oral communication skills. 
  • Able to provide daily project status updates and communication to the Project Management Team.
  • Able to produce accurate documentation of the system commissioning and testing results
  • The ability to participate in a service on-call rotation

16. BA in Technical Management with 3 years of Experience

  • Experience implementing and maintaining audiovisual control systems in complex environments.
  • Proficient with the use of personal computers (MAC OS, Windows, MS Office suite).
  • Effective oral and written communication skills with the ability to listen.
  • Motivated, self-starter, and Certified Technology Specialist (CTS).
  • Crestron Digital Media Certification – Engineer (DMC-E).
  • Knowledge of networking architectures with a passion for Music and Home Theater
  • Demonstrable experience with projection systems i.e. Panasonic, Christie.
  • Understanding of LAN networks and IT connectivity to include wi-fi and VPN.
  • The ability to work as part of a team with strong interpersonal skills.
  • Must have OSHA Certification.

17. BA in Media Technology with 4 years of Experience

  • Crestron, Savant, AMX and/or distributed music system installation experience
  • Whole house music and home theater, whole house automation experience
  • Commercial Video Teleconferencing systems experience
  • Proficient in rack building, wire and cable management, crimping, and soldering
  • Strong leadership and diagnostic troubleshooting skills
  • Proficient in computer proficiency and mechanical skills
  • Familiar with reading and developing wiring schematics
  • Superior interpersonal skills for communication with colleagues and clients
  • Good documentation skills and can lead team member
  • The ability to work on multiple projects simultaneously

18. BS in Acoustical Engineering with 6 years of Experience

  • Experience with video editing software and After Effects for dynamic content creation
  • Experience with Watchout including building and editing shows and voting systems
  • Working experience as an Audio-Visual Technician
  • Experience with punch-downs, rack installations, terminations on patch panels, and data jacks, installation
  • Experience installing and implementing technical solutions to meet customer requirements.
  • Working knowledge of vendor products and technologies from Crestron, AMX, Extron, Promethean, ClearOne, Electro-Voice, etc.
  • Ability to read blueprints/floor plans, door elevations, riser diagrams, point-to-point drawings and schematics
  • Willing and able to safely climb ladders and stairs, operate man lifts, and work on feet for extended periods.
  • Able to accurately complete paperwork, including project closeout documents, time sheets and other required forms on time.
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