ASSOCIATE BUSINESS ANALYST JOB DESCRIPTION

Requirements get collected, but nobody has traced them back to a broken process or a missing stakeholder input. That gap is what an Associate Business Analyst is hired to close. In general enterprise settings, this role owns the structured analysis of business processes, requirements documentation, and gap identification across functions ranging from compliance and risk to digital product delivery. Working within cross-functional teams and reporting to senior analysts or business enablement leadership, an Associate Business Analyst translates operational friction into documented requirements that system and process changes can actually address.

As the Associate Business Analyst, you gather, validate, and document business and system requirements that enable process improvements and technology changes across enterprise functions. You operate within a cross-functional team structure, partnering with business process owners, IT stakeholders, and senior analysts to move requirements from discovery through user acceptance testing.

Career Impact: Completing this role with exposure to GxP compliance documentation and enterprise requirements analysis builds the domain depth that senior BA and business systems analyst positions require.

Business Impact: When requirements are poorly defined, system changes fail testing and process gaps persist; the Associate Business Analyst is the practitioner who prevents that outcome for the teams depending on accurate documentation.

Growth Opportunity: The analytical and stakeholder management skills developed here open advancement toward Senior Business Analyst and Business Systems Analyst roles, where scope expands to include system architecture input and cross-program governance.

• Gather and document business and system requirements through structured interviews, workshops, and process observation.
• Analyse current-state business processes to identify gaps, inefficiencies, and opportunities for improvement.
• Author user stories, use cases, workflow diagrams, and requirements specifications aligned to project scope.
• Collaborate with business process owners and technical teams to validate requirements and confirm solution fit.
• Support user acceptance testing by preparing test scenarios, coordinating test data, and documenting defects through resolution.
• Monitor outstanding actions from stakeholder meetings and follow up to ensure timely completion.
• Develop and maintain end-user documentation, deployment procedures, and process guides for implemented solutions.

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or equivalent work experience.
• 2 or more years of business analysis or related experience, with demonstrated ability to document requirements and support system implementations.
• Experience conducting gap analysis, writing use cases, and producing process flow diagrams for business or technology projects.
• Understanding of structured requirements management practices and project life cycle stages from discovery through deployment.
• Strong written and verbal communication skills, with the ability to present findings clearly to both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple concurrent tasks, prioritise under deadline pressure, and deliver commitments independently.
• Analytical mindset with high attention to detail and strong organisational skills applied to documentation and process review work.

• Exposure to compliance frameworks such as GxP, GDPR, or internal audit methodology within a regulated or enterprise environment.
• Familiarity with agile and scrum delivery practices, including participation in sprint ceremonies and user story refinement.
• Experience supporting business process reengineering initiatives or continuous improvement programmes using structured methodologies such as Lean or Six Sigma.
• Knowledge of requirements management or project tracking platforms used in enterprise IT environments.

• Requirements acceptance rate, measuring the percentage of authored requirements approved without major revision in review sessions.
• UAT defect rate per release, tracking how many defects in user acceptance testing trace to requirements gaps this role authored.
• Stakeholder action item closure rate, reflecting timeliness of follow-up on outstanding items from business meetings.
• Documentation completeness score, assessed at project close against the required deliverable checklist for each engagement.
• Mean cycle time from requirements intake to sign-off, measuring how efficiently this role moves a request through the analysis process.
• Typical tools: Requirements management platforms (commonly Jira or similar); process modelling software (commonly Visio or equivalent); productivity suites (commonly Microsoft 365).

• Base Salary Range: $55,000 to $75,000 annually, depending on experience and location.
• Bonus: Discretionary annual bonus, typically 5% to 10% of base salary.
• Equity: Not standard at this level; offered selectively at some technology-focused employers.
• Health Benefits: Medical, dental, and vision coverage; employer contributes a portion of premiums.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Professional development reimbursement, hybrid work options, and access to BA certification support programmes.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and in the workplace upon request. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Employment is contingent on successful completion of a background check. Candidates must be authorized to work in the United States.

The Associate Business Analyst owns process performance analysis and continuous improvement support across procurement and compliance operations, running routine reports and driving CI actions. Working alongside the Global 3rd Party Risk Lead and business stakeholders, this role shapes data-driven decisions that strengthen process oversight and organisational risk management.

Key Responsibilities

• Mastering process understanding.
• Analyse process performance data to identify issues and opportunities for improvement.
• Run routine reports and follow up with business on outstanding actions.
• Support continuous improvement opportunities and drive CI actions.
• Support stakeholder meetings through presentation and storytelling.
• Provide support to Global 3rd Party Risk Lead as required.

Required Qualifications

• Experience working within a procurement or compliance environment with application of policies, procedures, and guidelines (advantageous).
• Experienced in data analysis including joining data sources to drive insights; experience working in a large or global fast-paced organisation.
• Ability to understand and work with various online IT systems including Microsoft Office suite.
• Strong MS Excel skills; experience with the ServiceNow platform.
• Strong collaboration, communication, and task-oriented skills with high agility and good time management.
• Able to work independently and in a team context; able to demonstrate alignment to AZ Values.

Reporting to business process owners, the Associate, Business Systems Analysis delivers application support and requirements definition for Commercial Real Estate and Commercial Loan Accounting platforms, conducting fit/gap analysis and producing specifications, process flows, and wireframes. Partnering with IT, third-party vendors, and lines of business, this role builds subject-matter expertise that enables continuous improvement across front-end and back-end systems.

Primary Duties

• Answer questions, clarify requirements, and conduct fit/gap analysis; document business and system requirements.
• Create and execute test scripts, capture defects, verify fixes, and report updates.
• Develop and maintain user support documentation, analyse software maintenance requirements, and propose efficient solutions.
• Develop change and release documentation; document deployment procedures to ensure repeatable success.
• Evolve into a subject-matter expert who can liaise between IT and other departments; facilitate periodic testing and implementation of contingency plans.
• Manage business expectations, project milestone reviews, continuous improvement, causal analysis activities, and release plans including scope, schedule, and coordination.
• Perform current state analysis, requirements gathering, analysis, and synthesis for system definition.
• Produce timely, high-quality requirements work products including specifications, process flows, mock-ups, and wireframes.
• Act as SME while providing leadership, guidance, and mentorship; establish and maintain relationships with third parties, vendors, and governance model documentation.

Skills & Qualifications

• Bachelor's degree in business administration, management information systems, computer science, or equivalent.
• 5–9 years of experience as a business analyst with significant experience in application support and software development.
• Ability to elicit questions to gather information at the right level of detail representing all stakeholder needs.
• Ability to identify capabilities, improvement opportunities, and risks including probability, impact, and mitigation.
• Ability to manage multiple concurrent projects under time constraints using strong analytical and facilitation skills.
• Demonstrates strong problem-solving skills and proficiency in modeling techniques such as process, data, and system modeling.
• Excellent verbal and written communication and presentation skills; ability to facilitate stakeholder confidence in decision-making.
• Builds and maintains a network of contacts; communicates in a timely and straightforward manner and keeps all parties informed.
• Strong understanding of interface analysis, technology infrastructure, and competitive and regulatory landscape relevant to the organisation.

Sitting at the intersection of business process reengineering and data analytics, the Associate Business Analyst reports to the Director of Business Enablement and designs Salesforce-based solutions and analytics platforms serving all departments at HealthStream. Operating across sales, operations, and technology teams, this role delivers process documentation, workflow improvements, and data solutions that directly support strategic business planning.

Duties

• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
• Construct solutions and provide workflow charts, diagrams, and written specifications as needed.
• Study current practices and help design modifications for improvement; define project requirements and resolve problems.
• Prepare technical reports by collecting, analysing, and summarising information and trends.
• Conduct and coordinate financial, product, market, and operational research to support strategic and business planning across departments.
• Understand and communicate the operational impact of changes; suggest improvements to senior management using analytics and participate in implementation.
• Create and improve business processes for departments using Salesforce and other internal systems.
• Design cohesive project strategies and ensure effective collaboration throughout development, testing, and deployment.
• Develop scenarios and processes to prevent data duplication and cleanse data on a regular schedule.
• Develop and maintain documentation around business processes and provide guides and manuals for users.
• Ensure the HealthStream sales team's analytics needs are understood and supported; provide business process reengineering solutions.

Education & Experience

• BS or BA degree recommended.
• 2–5 years of associated work experience.
• Lean Six Sigma experience strongly preferred.
• Salesforce platform, admin, and design experience preferred.
• Intermediate Excel and/or Power BI experience preferred.
• Excellent communication skills including oral, written, and presentation; strong interpersonal skills and technical aptitude.
• Strong experience in user testing, project management, and the ability to multi-task and handle stress while maintaining excellent customer service.
• Self-starter, high character, accountable, eager to serve, and strives for excellence.

Embedded within a cross-functional product and compliance team, the Associate Business Analyst gathers and validates business requirements, authors user stories, and supports UAT to enable effective system and process improvements. Working closely with stakeholders across business units, this role advances solution delivery by translating process needs into clear documentation under GxP and GDPR frameworks.

Core Functions

• Collaborate with stakeholders to communicate, analyse, prioritise, and validate requirements for changes to business processes.
• Understand business processes, problems, and opportunities in context and recommend solutions that enable the business to achieve its goals.
• Create requirement documents, user stories, and Process Design Documents.
• Create documents applicable as per GxP requirements.
• Prepare test scenarios to validate solutions and collaborate with business to gather test data.
• Participate in Internal QA and User Acceptance Testing.
• Support users on application issues and help take them to resolution.

Qualifications & Experience

• Business Analysis certification would be an added advantage.
• 3–5 years of full-time experience as a business analyst.
• Experience in Business Analysis, Requirements Analysis and Elicitation, Managing Requirements, Scope, and Stakeholders.
• Knowledge of GDPR and GXP compliance would be an advantage.
• Ability to keep the big picture while focusing on incremental deliverables and prioritise when presented with constraints.
• Ability to communicate complex ideas in simple terms; understanding of RPA tools or process automation projects.
• Must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.

A key member of the Client Communications Digital Product team at Northwestern Mutual, the Associate Business Analyst supports requirements gathering, user story authoring, and acceptance testing as the organisation migrates client communications to a modern digital platform. Collaborating across product management, engineering, and business partners, this role builds foundational analytical capabilities that enable end-to-end process understanding and delivery of client-facing digital experiences.

Accountabilities

• Partner with peer group, business partners, and product management to learn the business domain and best practice analysis.
• Focus on learning current state in the business area and assist with task-based work items while learning best practices.
• Learn and implement requirement gathering best practices; work as part of a team to gather requirements and participate in authoring user stories.
• Participate in test planning and may provide execution of testing such as Acceptance Testing and Release checkout.
• Assist with problem analysis and escalate issues for additional analysis and resolution as appropriate.
• Develop positive relationships with business and other functions involved in upstream and downstream technical processes.
• Learn to present information following defined standards using a combination of graphical and textual elements.

Experience & Qualifications

• Bachelor's degree in Information Technology, Business, or a related subject required.
• 1–3 years of relevant work experience required.
• Domain expertise via previous internships or similar roles; certifications demonstrating mastery of role-specific competencies preferred.
• Deep familiarity with agile and scrum development environments.
• Strong analytical and problem-solving skills using existing procedures to analyse information and make sound judgements.
• Excellent verbal and written communication skills with the ability to work independently and collaboratively.
• Customer/client orientation with the ability to build collaborative relationships across product, engineering, and business partner teams.

Actionable shopper and business insights depend on the Associate Business Analyst, who designs and delivers reporting and analytics applications, performs data modelling, and translates business needs into data requirements at Snapcart. Based within the client service and business development environment, this role produces statistical models, forecasts, and visualisations that help brands and partners make informed commercial decisions.

Activities

• Work closely with the client service team to generate insights that drive high client satisfaction.
• Translate business needs into data requirements.
• Perform data analysis, understand trends, and provide insights on customer behaviour and business performance.
• Understand user information needs, structure reports, and provide detailed analysis.
• Develop business forecasts, statistical models, performance scores, and business rules to help improve business numbers.
• Make recommendations for improvement and change based on insights.
• Determine ad hoc and ongoing business reporting needs and requirements.

Technical Qualifications

• Bachelor's degree in Statistics, Mathematics, Business, Economics, or any analytical field.
• 0–2 years of experience in data analytics, business intelligence, or consulting; fresh graduates welcome.
• Working knowledge of statistics, multivariate analysis, and research techniques and methodologies.
• Knowledgeable in at least one coding language such as R; intermediate to advanced SQL proficiency.
• Intermediate to advanced MS Excel skills; experience with Tableau or other reporting and visualisation tools.
• Demonstrated ability to independently manage multiple projects, prioritise effectively, and meet deadlines in a fast-paced environment.
• Good presentation skills with strong written and verbal communication; detail-oriented, team-oriented, and self-motivated.

As the Associate Business Analyst, this role gathers and documents business and technical process data for clients primarily in the Financial Services industry, coordinating application setup, automation procedures, and archival output delivery. The client-facing team relies on this work to maintain quality assurance across multi-platform document development environments and meet SLA commitments across internal and external departments.

Operational Focus

• Coordinate application setup, testing, and problem-solving for output; run automation batch procedures to manage document resources and improve efficiencies.
• Assist with the development of technical specifications and requirements.
• Review and analyse functional requirements and technical specifications; research and evaluate software and systems relating to workflow and document development tools.
• Code or modify existing code using formatting tools to meet client requirements; may have customer contact for document design.
• Create archival outputs including data to CD/DVD, SFTP data, PDFs, indexing, and font resources.
• Develop and automate procedures; produce technical documentation and coordinate with software developers and customer service representatives.
• Prioritise tasks, meet SLAs, and maintain quality assurance in a multi-platform environment.

Background & Experience

• BA/BS degree in Business, Economics, Finance, Mathematics, or Computer Science.
• 0–2 years of relevant experience.
• Some financial industry experience or basic understanding of Capital Markets, Asset Management, and/or Wealth Management.
• Knowledge of Microsoft Word, Excel, and Adobe; proficiency in Microsoft Office Suite with ability to write business requirement documents.
• Excellent oral and written communication skills.
• Analytical process management skills with keen attention to detail.
• Comfortable facilitating internal and client-facing meetings; a decisive team player who can meet customer expectations.

Associate Business Analyst leads risk-based assessments, compliance reviews, and internal consulting engagements to fulfil business objectives at AECC, producing written reports and oral presentations delivered to management and executive leadership. Success in the position means staff at all levels gain stronger risk awareness and accountability, supported by training, independent recommendations, and continuously improved audit and assessment processes.

Key Deliverables

• Assist business owners in identifying, evaluating, mitigating, and monitoring business risks by providing input on the development of risk management processes.
• Perform risk assessment procedures including identifying issues, developing criteria, reviewing and analysing data, and documenting relevant processes to support risk-informed decision making.
• Conduct internal and external interviews, review documents, develop and administer surveys, compose summary memos, and prepare working papers.
• Identify, develop, and document risk management opportunities and provide senior leadership with independent recommendations.
• Communicate results of assessments and consulting projects via written reports and oral presentations to management and executive leadership.
• Provide risk management support and training to management and staff to reinforce accountability for individual risks.
• Seek feedback and make recommendations to improve internal audit and risk assessment functions and processes.

Professional Experience

• Bachelor's degree in Business Administration or related field plus at least 9 years of related experience, or equivalent combination of education and experience.
• Strong analytical skills and attention to detail; strong planning and organisational skills.
• Ability to understand broader business issues and knowledge of auditing procedures.
• Excellent communication and presentation skills.
• Ability to handle stress and manage multiple projects with overlapping and demanding deadlines while working well with others.

The Associate Business Analyst delivers documentation, requirements analysis, and testing support for basic to moderately complex information systems as a member of the Business Analysis Team reporting to the Business Analysis Director. Working under close supervision alongside senior analysts, this role builds analytical and technical capabilities that enable accurate system design and end-user adoption across the project life cycle.

Job Functions

• Work under close supervision with clearly defined guidelines and direction from senior Business Analysis team members.
• Function as an individual contributor to develop and modify documentation related to basic to moderately complex information systems.
• Assist in performing analysis of current business and user needs.
• Assist in creating use cases, workflow diagrams, and gap analysis to create or modify requirements documents and design specifications.
• Support testing, user acceptance testing, and implementation of information systems.
• Help the Training team with end-user documentation.
• Participate in developing solutions to existing business process problems.

Position Requirements

• Bachelor's degree with 0-5 years of business analysis or related experience.
• Understanding of the systems testing life cycle (STLC).
• Knowledge of requirement management tools such as Jira, Reqrace Web, CaliberRM, RequisitePro, or Rational Doors Next-Generation.
• Knowledge of Microsoft Word, Excel, and Visio with a working knowledge of the broader Microsoft Office suite.
• Understanding of SharePoint applications, Webex, and Skype.
• Highly organised with strong analytical skills, attention to detail, and ability to write clear and concise documentation.
• Strong verbal and written communication skills.
• Able to work both independently and in a team-oriented, collaborative environment and meet deadlines and deliver on commitments.

Embedded within the data and engineering organization, the Associate Business Analyst delivers integrations between current applications and builds prototypes for data visualization while designing processes to handle large, complex data sets. Working closely with technical teams on statistical modeling, predictive validation, and documentation, the role advances data quality and expands the organization's analytical capabilities.

Core Functions

• Innovate, develop, and refine integrations between current applications.
• Create statistical modeling and experiment designs, and build prototypes for data visualization.
• Design new processes and algorithms to handle large, complex data sets, and examine data from multiple sources to discover patterns and insights.
• Test and validate predictive models, characterizing uncertainty through statistical methods.
• Assist in the collection and documentation of user requirements, development of use cases, estimates, and work plans.
• Document new and updated procedures and maintain high standards of software quality by establishing good practices and habits.

Qualifications & Experience

• Bachelor's degree in Computer Science, Data Science, Management, or a related field, with a GPA of 3.0 or greater.
• Experience in data analysis, data management, and data warehousing.
• Proficiency in object-oriented design, data structures, and algorithm design, problem solving, and complexity analysis.
• Proficiency in one or more modern programming languages such as C, C++, C#, Java, or Perl.
• Hands-on experience working in both Windows and Linux/Unix environments, with model-based design experience.
• Experience with Oracle, PL/SQL, Oracle/Agile, and SAP.

Reporting to data quality leadership, the Associate Business Analyst shapes the firm's data quality program by designing checks, operationalizing processes, and identifying anomalies within the strategic data quality tool. Partnering with operational data quality leads, regional teams, and steering committee working groups, the role translates analytical insights into decisions that strengthen data integrity across the global financial organization.

Primary Duties

• Act as a champion and driver of the data quality program with operations and the broader business.
• Design and develop data quality checks to identify anomalies in the firm's strategic data quality tool.
• Implement and operationalize agreed data quality processes with operational data quality leads.
• Deeply understand data quality tool functions and keep abreast of any issues and bugs with team members.
• Participate in working groups, provide input to the Data Quality steering committee, and attend weekly vendor training sessions.

Skills & Qualifications

• At least 2 years of experience in the global financial industry within a top-tier investment management or financial services firm.
• Demonstrated experience wrangling large data sets, leading root cause analysis, and translating insights into decisions.
• Strong analytical and problem-solving skills with a curiosity to understand underlying causes and derive actionable conclusions.
• Ability to articulate technical data concepts and insights to stakeholders with varying levels of data literacy.
• Strong communication and collaboration skills.
• Experience engaging project teams and regional operational teams.
• Self-starter with outstanding attention to detail, a results-driven mindset, and a genuine passion for data.

Associate Business Analyst owns the liaison function between business users and developers, producing detailed specifications, reports, and timelines to keep projects on track and client expectations aligned. Collaborating with IT teams on data sampling, testing verification, and analysis, the role enables informed decision-making by translating system disruptions and findings into clear guidance for team leads.

Key Responsibilities

• Develop and communicate detailed specifications for implementation while maintaining customer expectations.
• Produce reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties.
• Research and analyze the nature, effect, and results of system difficulties.
• Work closely with the IT team to satisfy data sampling, project analysis, testing verification, and other user requests from existing client databases.
• Understand how disruptions will potentially change a project and affect the business, and communicate findings to team leads to ensure client satisfaction.

Required Qualifications

• Bachelor's degree in Information Technology, Business, or a related field.
• 1-3 years of related experience.
• Previous experience working with project management tools and methodologies.
• Excellent communication, customer service, and management skills.
• Ability to lead, facilitate, motivate, and organize.
• Proficiency in English and Slovak, and additional language skills are an advantage.

Sitting at the intersection of business strategy and software delivery, the Associate Business Analyst leads requirements elicitation and manages product backlogs to ensure alignment between stakeholder needs and development teams, including architects, UX designers, and project managers. Operating across both technical and non-technical audiences, the role enables the delivery of well-defined business value through effective collaboration on personas, stories, and business rules.

Duties

• Partner with the product owner and teammates to understand and articulate a product vision.
• Identify the concrete needs and expectations of business stakeholders.
• Drive requirements elicitation, ensuring alignment with the delivery of business value.
• Assess the as-is situation and collaborate with stakeholders to create artifacts such as personas and stories to maximize value in the definition of business rules.
• Liaise between stakeholders and the team, including developers, testers, architects, UX designers, and project managers, to manage product backlogs and monitor software delivery.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Two or more years of experience in business analysis of IT applications.
• Ability to interface with technical and non-technical stakeholders, conduct requirements gathering workshops, and resolve complex requirements conflicts through effective stakeholder engagement.
• Strong problem-solving orientation with the ability to document processes in detail.
• Excellent English proficiency.
• Knowledge of Telco products and propositions is a plus.

A key member of collaborative project teams, the Associate Business Analyst builds written business and functional requirements from verbal conversations while supporting QA/QC planning and data querying for government and social research programs. Collaborating with internal IT staff and external clients across policy and technical domains, the role enables program delivery by ensuring requirements are clearly documented, translated, and accessible to both technical and non-technical audiences.

Functions

• Serve as a liaison between project teams and technical IT staff.
• Work with project teams to develop written business and functional requirements from verbal conversations.
• Query and analyze data to support project needs.
• Assist with development of processes and systems, and support project management tasks including scheduling and coordination.
• Assist in creating QA/QC plans and coordinating QA/QC activities.

Experience & Qualifications

• Bachelor's degree with coursework in computer science, social sciences, mathematics, statistics, or related fields.
• 1-3 years of experience gathering, managing, and documenting business and functional requirements.
• Entry-level proficiency in SQL and/or HQL.
• Knowledge of the Health Insurance Marketplace, data warehousing, or UX design is a plus.
• Ability to translate verbal communications into written requirements and articulate roles, project goals, and timelines clearly.
• Ability to digest policy and business rules from non-technical stakeholders and translate them for technical IT audiences.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities under deadline pressure.

Accurate, well-maintained data underpins every improvement initiative, and the Associate Business Analyst makes that possible by creating and auditing database records, conducting research-driven analysis, and presenting findings and recommendations to management. Based within the electric utility industry, the role supports performance reporting and the development of improvement alternatives for internal and external customers.

Accountabilities

• Create and maintain database records, including reconciliation with other data sources.
• Audit system data to ensure accuracy and integrity.
• Analyze, research, gather, and interpret data.
• Present analysis and recommendations to management, and performance reports to support development of improvement alternatives.

Technical Qualifications

• Experience contributing to data and information gathering, analysis, and interpretation.
• Knowledge of the electric utility industry.
• Experience with database projects and processes.
• Proficiency with personal computers including spreadsheet, database, and word processing applications.
• Proven communication, interpersonal, and problem-solving skills with the ability to consult with internal and external customers.
• Ability to work with people of different styles and backgrounds at all levels of an organization.

As the Associate Business Analyst, this role leads merchant success on the platform by driving revenue, educating sellers on promotional campaigns, and analyzing and reporting on new seller performance. The merchant success team relies on this work to build trusted relationships with key accounts, forecast incubation activity volumes, and ensure new products receive visibility across category management and search stakeholders.

Activities

• Ensure the success of key merchants on the platform by driving revenue and smooth operations.
• Educate sellers on platform features, promotional campaigns, and market insights.
• Build relationships and trust with merchants to understand their business needs and key success factors.
• Interact with stakeholders across teams such as category management and search to ensure new seller products receive adequate visibility.
• Implement campaigns for new sellers and analyze and report on their performance.
• Forecast volume, new seller numbers, and required incubation activities, and update management on weekly progress.

Position Requirements

• Bachelor's or Master's degree in Business Administration or a related field.
• 5 years of experience in key account management, merchandising, or business development is a plus.
• Logical thinking and strong problem-solving skills.
• Ability to interact with a broad set of businesses and stakeholders and present effectively both over the phone and in person.
• Strong teamwork skills with an aptitude for sales and the ambition to consistently outperform KPIs.
• Good command of English.

Associate Business Analyst delivers business requirements gathering, reporting, and quality control audits within the Risk Adjustment team, using a variety of platforms and data formats to maintain data accuracy and process efficiency for Medicare Risk Adjustment programs. The work directly supports collaboration across internal and external business units on HCC reporting, data transformation methodology, and analytical standards that drive long-term program integrity.

Operational Focus

• Develop and maintain knowledge of key performance indicators related to Medicare Risk Adjustment and Hierarchical Condition Categories (HCCs).
• Gather, define, and communicate business requirements and project goals clearly.
• Develop methods to support the access, storage, and reporting of data sets resulting from project initiatives.
• Visualize and communicate risks, insights, patterns, and trends from complex and disparate reports and sources.
• Develop and conduct quality control audits and test requirements to ensure data accuracy.
• Identify and assist in the resolution of project and program risks, and collaborate with internal and external business units.
• Perform data scrubbing, troubleshooting, quality checking, and usability analysis to identify anomalies prior to delivery.

Knowledge, Skills & Abilities

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 2 or more years of experience in the healthcare industry, including work with claims management systems, EMR platforms, healthcare regulations, Risk Adjustment MA/HHS, or related clinical backgrounds.
• Working knowledge of the provider-based healthcare industry and Risk Adjustment.
• Knowledge of HCC Risk Adjustment as a plus.
• Understanding of medical terminology and familiarity with medical records.
• Ability to communicate effectively with healthcare providers.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
• Strong written skills including process and software documentation, and strong meeting facilitation skills.
• Ability to manage time effectively, prioritize work, and handle multiple assignments independently.

The Associate Business Analyst produces solution design support and unit testing for Workday HCM implementations, serving as the point of contact for a business process domain that spans data definitions, file structure, and governing business rules. Collaborating with business and technology areas on configuration, integrations, and issue communication, the role advances system performance and supports senior team members on moderately complex projects.

Key Deliverables

• Identify business requirements, solutions, implementation approaches, and support needs related to Workday HCM.
• Serve as the point of contact for a business process domain, including data definitions, file structure, technical code structure, and governing business rules.
• Support business and technology areas in planning, implementing, and enabling solutions, and assist in development and configuration based on design specifications.
• Communicate development and production issues to the project team, business owner, and manager in a timely manner.
• Perform discovery and fact-finding to execute routine assignments, identify best practices, and implement them within the department.
• Assist in designing solutions that support business needs, and perform unit testing using sample data sets to validate code performance.

Professional Experience

• Bachelor's degree or Associate's degree from a technical school, with coursework in computer science or a technical field; or 3 years of equivalent experience in application administration or system maintenance.
• 3 or more years of experience in a technical field, information application administration, or system maintenance if no degree is held.
• Prior experience with Workday HCM, including configurations, integrations, report writing, and Workday Learning.
• Strong understanding of technical specifications.
• Ability to follow high-level directions and assist senior team members on moderately complex projects.
• Excellent communication skills including verbal, written, and active listening.
• Strong time management and organizational abilities.
• Sound decision-making skills and the ability to prioritize activities to meet deliverable dates.

Embedded within the Global ICR team in IT, the Associate Business Analyst develops requirements documents, use cases, and wireframes within Agile and SDLC frameworks to harmonize and standardize the application landscape for retail business processes. Working closely with Global Brands, Omni and Regional ICR leads, Solution Architecture, and Enterprise Architecture teams, the role refines demand management processes and strengthens the organization's Omni Retail Strategy by identifying and advising on emerging retail technology.

Areas of Ownership

• Gather data and analyze business and user needs.
• Create requirements documents, use cases, user stories, workflows, wireframes, and mockups within SDLC and Agile frameworks.
• Work closely with managers and end users to determine best IT solutions, recommend controls, and write improved procedures.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends, and coordinate functional and user acceptance testing.
• Work with ICR Regional leads, Product Owners, and Omni Leads to capture and track brand and external demands using the demand management process.
• Assist in leadership updates, presentations, and strategies, and take on project roles such as PM, Scrum Master, BA, or Business Liaison as required.
• Perform solutions analysis to articulate the business case and identify, design, and implement key solutions aligned to ICR strategy.
• Stay current on retail and consumer technology trends and provide advice on emerging tools and platforms that may improve current processes.

Education & Experience

• Bachelor's degree from an accredited university with a strong academic record.
• Business acumen in Direct to Consumer and Retail.
• Knowledge of business functional areas, process modeling, and application domain knowledge.
• Understanding of current and future technologies, with a mindset receptive to change and continuous learning.
• Proficient in MS Excel, MS Word, MS PowerPoint, JIRA, and MS Teams.
• Strong written, oral, and interpersonal communication skills.
• Ability to influence without authority and build emotional intelligence.
• Entrepreneurial spirit with a track record of seeking feedback, growing breadth of experience, and demonstrating willingness to learn.

Reporting to senior leadership within the regulatory reporting function, the Associate Business Analyst develops business requirements, functional specifications, and testing approaches for regulatory automation projects tied to Basel risk frameworks and ledger vendor applications. Partnering with Finance users, Corporate Technology, external vendors, and stakeholders across time zones, the role produces governance communications and project documentation that strengthen compliance delivery and reporting accuracy for the legal entity.

Role Responsibilities

• Develop knowledge of the regulatory banking and security regime and build a process improvement mindset around regulatory reporting.
• Partner with Finance users, Corporate Technology, and external vendors to deliver strategic regulatory reporting solutions aligned to the defined operating model.
• Provide SME and PMO support, define statements of work, and develop project scope documentation, plans, schedules, and timelines.
• Undertake ongoing risk, dependency, and issues analysis and identify mitigating actions across work streams.
• Create and deliver project communications to multiple stakeholders, including governance calls and committee presentation materials.
• Prepare business requirements and functional specifications for regulatory automation projects, and act as product owner in design and build discussions.
• Develop testing approaches and execute system tests, building test cases and running end-to-end validation.
• Identify areas for improvement and propose solutions to address project or test issues in a timely manner.

Background & Experience

• Bachelor's degree in Accountancy, Finance, Information Systems, or a related field.
• Minimum 6 years of experience in the banking industry within Legal Entity Controller, Product Controller, Business Analyst, Product Owner, or Audit functions.
• Knowledge of Basel risk frameworks including SACCR and FRTB.
• Experience with regulatory reporting or ledger vendor applications such as Adenza, WKFS, SAP, Oracle, or PeopleSoft.
• Strong data analysis skills including gathering and validating facts, performing impact analyses, and translating complex requirements into functional specifications.
• Proficiency in MS Excel, with the ability to use Confluence, JIRA, Tableau, Alteryx, UiPath, or Excel macros to support project deliverables.
• Strong leadership, relationship-building, and communication skills with the ability to articulate complex issues clearly and influence outcomes across teams and time zones.
• Highly motivated, detail-oriented self-starter with excellent time management and the ability to handle multiple assignments in a fast-paced environment.
• Ability to read Chinese and converse in Mandarin is a plus for liaison with stakeholders and vendors from China.