Job Summary:

• Look for ways to enhance the customer experience and increase revenue
• Assist the Team Leader with the supervision of the team
• Answer customer’s questions via phone, chat, SMS, or email
• Analyze team and agent performance
• Work with a cross-functional and international team
• Work alongside board members and executive directors at the Malta HQ, such as the Group CEO, and the CFO
• Assisting the TM in continuously driving performance.
• Individual call analysis along with feedback from the team member and TL.
• Provide detailed feedback to the senior management team on individual progress and performance concerns.
• Review team incentives and implementation of new ideas within the conveyancing team.

Skills on Resume:

• Customer Service (Soft Skills)
• Team Leadership (Soft Skills)
• Communication (Hard Skills)
• Data Analysis (Hard Skills)
• Collaboration (Soft Skills)
• Executive Liaison (Soft Skills)
• Performance Management (Soft Skills)
• Motivation Techniques (Soft Skills)

Job Summary:

• Responsible for helping a Team Leader manage a sales team
• Assisting in achieving increases in conversion across all conveyancing account managers.
• Assisting a TL in the day-to-day management of the sales team.
• Providing call stats and data to the management team daily, weekly, monthly, and Adhoc.
• Identifying and implementing improvement in processes.
• Ensuring the line setups are correct and managing staffing levels
• Monitoring reject levels and supervising the packing line
• Completing paperwork neatly and accurately, and checking date codes
• Project a professional beauty image through non-verbal communication including following all standards
• Responsible for the maintenance and cleanliness of the Experience Center

Skills on Resume:

• Team Support (Soft Skills)
• Sales Analysis (Hard Skills)
• Daily Management (Soft Skills)
• Data Reporting (Hard Skills)
• Process Improvement (Hard Skills)
• Resource Management (Soft Skills)
• Quality Control (Hard Skills)
• Professionalism (Soft Skills)

Job Summary:

• Ensure the entire team possesses strong product knowledge and completes new hire orientation.
• Communicate and train on new product launches and events.
• Responsible for the ongoing development of each member of the team
• Daily coaching in the moment and formal monthly touch base sessions with each employee for continued performance growth.
• Build and nurture relationships with each member of the team.
• Delegate work and projects to recognize and/or strengthen the skills and talents of others.
• Assist with the recruitment of outstanding talent with diverse backgrounds to the brand through ongoing recruitment efforts on the ground level
• Address and coach individuals on the team as issues arise relating to performance and adherence to company policies and expectations
• Respect, value, and celebrate the differences in others
• Ensure all employees are attending all mandatory meetings, and educational trainings, and completing e-learning modules.

Skills on Resume:

• Training (Soft Skills)
• Product Training (Soft Skills)
• Team Development (Soft Skills)
• Performance Coaching (Soft Skills)
• Relationship Building (Soft Skills)
• Task Delegation (Soft Skills)
• Recruitment (Soft Skills)
• Policy Enforcement (Soft Skills)

Job Summary:

• Inspects work premises and investigates accidents through enforcement of the law.
• Visits various work and industrial premises to inspect processes and procedures
• Investigates both accidents and complaints determining any policy breaches taking place.
• Carries out examinations of machinery, working environments, and structures
• Taking measurements of noise, heat, and vibrations
• Taking photographs and samples
• Takes precautions to prevent industrial diseases considering all environmental aspects.
• Follows the latest legislation and health, and safety standards and sets strategies.
• Reports inspections and investigations results and accomplishes paperwork.
• Tests Emergency plan periodically.
• Escalate and track incident problems

Skills on Resume:

• Safety Inspection (Hard Skills)
• Process Auditing (Hard Skills)
• Accident Investigation (Hard Skills)
• Environmental Assessment (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Reporting (Hard Skills)
• Emergency Planning (Hard Skills)
• Incident Management (Hard Skills)

Job Summary:

• Make sure works are adequately supervised to ensure that the contract delivers to full HandS requirements, budget, program
• Ensuring client satisfaction and CPF metrics are realized
• Holding accountability for HMO behaviors’
• Carrying out operational duties including HR, HSEQ, Commercial, and Administration
•  Being accountable for the delivery of Planned and Reactive Third-Party repairs and Winter Maintenance
• Identifies, Monitors, and measures non-conformity and characteristics
• Analyze EMS objectives, resources, and periodic measurements.
• Look for and carry out solutions to rectify findings and identified gaps
• Document the review and testing results with Manulife record management standards
• Upload and maintain testing plans, results, and records to the Archer database

Skills on Resume:

• Supervision (Soft Skills)
• Client Relations (Soft Skills)
• Accountability (Soft Skills)
• Operational Management (Hard Skills)
• Maintenance Oversight (Hard Skills)
• Quality Control (Hard Skills)
• Analysis & Improvement (Hard Skills)
• Record Keeping (Hard Skills)

Job Summary:

• Conducts quality assurance testing on key high-risk AML/ATF program elements across Asia, Investments, and Canada business units.
• Identify deviations from AMLATF and other Compliance policies and procedures
• Ensure that controls set out in the AMLATF and other Compliance Programs are being executed as written on the policies and procedures
• Ensure that AMLATF and other Compliance policies and procedures are updated per corporate and regulatory requirements
• Ensure information recorded and control procedures set up are reasonable and being carried out by company standards
• Prepare detailed testing templates and questionnaires
• Gathering of information and data from the testing subjects for review and analytics
• Follow-up questions and outstanding information
• Creating high-quality working papers and drafting testing reports
• Implements company policies and procedures
• Prepare meetings, and reports and ensure service is by the given SLA

Skills on Resume:

• Quality Assurance (Hard Skills)
• Policy Analysis (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Regulatory Updates (Hard Skills)
• Control Evaluation (Hard Skills)
• Test Design (Hard Skills)
• Data Analysis (Hard Skills)
• Reporting (Hard Skills)

Job Summary:

• Leads by example and inspires, motivates, and manages staff
• Strictly adhering to the companies’ guidelines and expectations
• Assists in educating, training, coaching, and supervising the team
• Helps in creating an environment orientated to trust, open communication, and cohesive team effort
• Monitors closely the team to service standards, quality, and productivity
• Assists team members with any technical challenges and does further troubleshooting
• Assists in communicating and coordinating relevant updates effectively with other team members and internal departments
• Assists in monitoring and evaluating the performance of the agents and in providing them with honest and constructive feedback
• Attends and responds to reseller complaints
• Monitors that all emails, chat, and phone reseller/affiliates inquiries are responded timely

Skills on Resume:

• Leadership (Soft Skills)
• Compliance (Soft Skills)
• Training & Coaching (Soft Skills)
• Team Building (Soft Skills)
• Quality Control (Soft Skills)
• Technical Support (Hard Skills)
• Communication (Soft Skills)
• Performance Evaluation (Soft Skills)

Job Summary:

• Provide leadership to the team, acting as a positive role model at all times
• Manage rotas daily, holiday and sickness cover
• Ensure staff give appropriate support required by the young lady
• Provide effective supervision of the rest of the team and ensure good co-operative team working
• Support with personal care, meal preparation, household tasks, and accessing chosen activities
• Takes supervisory calls from Corporate Support Specialists or as requested by team members
• Documents reseller/affiliate’s account processes and procedures
• Assists in conducting training and real-time feedback to team members
• Monitors the breaks, logs in/logs out schedules of the team
• Provides detailed reports when necessary to report management email

Skills on Resume:

• Leadership (Soft Skills)
• Rota Management (Hard Skills)
• Supportive Care (Soft Skills)
• Team Supervision (Soft Skills)
• Personal Assistance (Soft Skills)
• Communication Support (Hard Skills)
• Documentation (Hard Skills)
• Training & Feedback (Soft Skills)

Job Summary:

• Carry out checks following the correct method
• Take necessary corrective actions, record data accurately
• Ensure that all products are prepared and packed to the highest quality standard and that their consistency is maintained
• Ensure that personal and factory standards in the factory are maintained at all times
• Recognize food safety risks
• Prioritize findings and report to all relevant staff
• Provides accurate and detailed monthly team performance reports
• Keeps up personal skills actively by answering calls or tickets on a required basis
• Support to users over the phone or via remote assistance tools and emails
• Provide and perform ID and password Reset processes and procedures for end users
• Handle all service requests and supervise service desk agents

Skills on Resume:

• Quality Control (Hard Skills)
• Data Recording (Hard Skills)
• Product Consistency (Hard Skills)
• Safety Standards (Hard Skills)
• Risk Identification (Hard Skills)
• Reporting (Hard Skills)
• Performance Analysis (Hard Skills)
• Technical Support (Hard Skills)

Job Summary:

• Focus on customer service and all process flows that lead to delivering best-in-class service
• Assist with customer escalations, and address escalation issues from individuals
• Coordinate appropriate executive decisions to resolve customer concerns
• Participates in the execution of a department or functional strategy
• Develops approaches and/or processes to accomplish goals
• Holds every employee on their team accountable for results
• Monitor adherence to all prescribed metrics of performance, including customer satisfaction, quality, and productivity goals
• Ensure employees are provided with the appropriate tools
• Provides regular coaching and guidance for employees while fostering a team environment
• Participation in various projects and feedback sessions
• Ensure policy communication is completed and validate employee understanding of required policy

Skills on Resume:

• Customer Service (Soft Skills)
• Escalation Management (Soft Skills)
• Decision Making (Soft Skills)
• Strategic Execution (Hard Skills)
• Process Development (Hard Skills)
• Accountability (Soft Skills)
• Performance Monitoring (Hard Skills)
• Coaching (Soft Skills)