Job Summary:

• Lead, motivate, and develop a team of Housing Support Workers
• Support clients in maintaining current tenancies 
• Achieving successful move-on and independent living.
• Supervise support staff and develop skill set.
• Manage performance, sickness, and appraisals
• Perform against targets set by the service/directorate.
• Be a positive role model for support workers, by modeling good practice, advising on, and intervening in, complex 
• High-risk cases and managing the service induction of new staff.
• Work with partner agencies to improve the delivery of support to customers
• Plan and communicate frequently with those agencies working alongside customers.
• Participate in other critical company functional areas including cross-functional teams, projects, and meetings
• Assist in the compilation and distribution of team stats and reporting

Skills on Resume:

• Team Leadership (Soft Skills)
• Client Advocacy (Soft Skills)
• Staff Appraisals (Soft Skills)
• Strategic Planning (Hard Skills)
• Risk Management (Hard Skills)
• Networking (Soft Skills)
• Operational Management (Hard Skills)
• Cross-Functional Work (Soft Skills)

Job Summary:

• Identify customers ready to move into more independent living and seek opportunities for improving move-on opportunities
• Manage a small caseload of customers and assist support workers with complex/safeguarding issues.
• Monitor and review the service’s performance against targets set 
• Implement improvement programs
• Prepare for internal and external audits of services and to attend quarterly reviews.
• Carry out support worker functions including the completion of risk assessments, support plans, promoting self-advocacy 
• Advocating for all customers, providing practical 
• Support to customers to assist them in achieving outcomes outlined in support plans
• Parenting and independent living skills, move on
• Responsible for resettlement, income maximization, management of physical, emotional, and sexual health, etc.

Skills on Resume:

• Move-On Strategy (Hard Skills)
• Case Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Quality Improvement (Hard Skills)
• Audit Preparation (Hard Skills)
• Risk Assessment (Hard Skills)
• Advocacy (Soft Skills)
• Skills Training (Hard Skills)

Job Summary:

• Working with the team manager to deliver service and team objectives and priorities. 
• Working closely with staff, customers, families, and carers 
• Access meaningful activities, develop social and life skills
• Make choices and take control of lives.
• Manage the day-to-day operations of the Adult Social Care team
• Triage and allocation of work, the performance of staff, and the management of assets and resources
• Play a key role in working with the team and service managers to develop a pathway 
• Ensure people with ongoing support needs transition into adult services where necessary.
• Provide support and guidance to team members 
• Maintain working relationships with partners ensuring effective multiagency and multi-disciplinary working.
• Ensure users of the service receive person-centered, strengths-based, and equitable levels of service.

Skills on Resume:

• Team Collaboration (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Life Skills Development (Hard Skills)
• Operational Management (Hard Skills)
• Work Allocation (Hard Skills)
• Pathway Development (Hard Skills)
• Support (Soft Skills)
• Multiagency Coordination (Soft Skills)

Job Summary:

• Work as part of the Integrated hospital discharge hubs
• Supporting hospital discharges into the community, rehab units, and care placements.
• Support the Team Manager in leading a multidisciplinary team
• Deliver high-quality customer services to the public relating to adult social care and safeguarding
• Ensuring all customer service targets are met.
• Required to assess care packages from a financial perspective.
• Undertake community care and safeguarding assessments 
• Determine the appropriate level of need and care pathways.
• Provide robust decision-making and risk management
• Identify appropriate case care pathways for customers with complex care needs.
• Use team member feedback and personal experience to find ways to improve the associate and client experience
• Document all problems and resolutions appropriately

Skills on Resume:

• Discharge Coordination (Hard Skills)
• Team Leadership Support (Soft Skills)
• Customer Service (Soft Skills)
• Financial Assessment (Hard Skills)
• Care Assessment (Hard Skills)
• Risk Management (Hard Skills)
• Pathway Identification (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary:

• Become a subject matter expert in the team’s primary areas of responsibility
• Assist in the development and growth of team members, assist in goal-setting
• Creating action plans and career planning and progression
• Conduct 1-on-1 coaching and feedback sessions and additional training and support based on individual team members’ development needs and goals
• Motivate and inspire team members, both on an individual and team level, about the achievement of corporate, business unit, and personal goals
• Assist team members in understanding and remaining current on policies and procedures
• Ensure team members are up to date concerning performance metrics by evaluating and documenting calls, KANA, cases, etc.
• Provide input and recommendations for process improvement as regards current policy and procedures
• Follow the TD Ameritrade Core Values and Leadership Expectations consistently
• Promote effective communication throughout all areas of Self-Directed Plan Services, TD Ameritrade Institutional, and the company
• Keep associates informed via team huddles, meetings, email, and instant message communications

Skills on Resume:

• Expertise Development (Hard Skills)
• Team Growth Support (Soft Skills)
• Coaching & Feedback (Soft Skills)
• Motivation & Inspiration (Soft Skills)
• Policy Guidance (Hard Skills)
• Performance Monitoring (Hard Skills)
• Process Improvement (Hard Skills)
• Communication Promotion (Soft Skills)

Job Summary:

• Responsible for the smooth operation of electrical systems through proper and regular preventive/corrective maintenance, refurbishment works, and regular inspections.
• Maintain all tools, equipment, and spares on-site to meet the day-to-day operations as per the standard operating procedure.
• Ensure that the site is clean and tidy during and after work to ensure quality standards are met as per company policies.
• Assist such as manual labor and manual excavation works for own and other departments as per company policies.
• Ensure that all works are undertaken with minimum wastage of resources and least disruption to operations as per standard operating procedures.
• Account for all spares drawn/used and be accountable for all personal tools and equipment.
• Coordinate multiple queues to ensure appropriate coverage to meet client needs
• Document all coachings appropriately
• Provide accurate and responsive information to assist team members in answering more complex retirement plan and HSA plan inquiries
• Make sound business decisions and enforce company policies by applicable regulations and procedures

Skills on Resume:

• Electrical Maintenance (Hard Skills)
• Equipment Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Manual Labor Support (Hard Skills)
• Resource Efficiency (Hard Skills)
• Inventory Accountability (Hard Skills)
• Queue Coordination (Soft Skills)
• Policy Enforcement (Hard Skills)

Job Summary:

• Responsible for helping a Team Leader manage a sales team
• Assisting in achieving increases in conversion across all conveyancing account managers.
• Assisting a TL in the day-to-day management of the sales team.
• Providing call stats and data to the management team daily, weekly, monthly, and Adhoc.
• Identifying and implementing improvement in processes.
• Assisting the TM in continuously driving performance.
• Individual call analysis along with feedback from the team member and TL.
• Provide detailed feedback to the senior management team on individual progress and performance concerns.
• Review of team incentives and implementation of new ideas within the conveyancing team. 

Skills on Resume:

• Sales Support (Hard Skills)
• Conversion Optimization (Hard Skills)
• Team Management Assistance (Soft Skills)
• Data Reporting (Hard Skills)
• Process Improvement (Hard Skills)
• Performance Enhancement (Hard Skills)
• Call Analysis (Hard Skills)
• Strategy Development (Hard Skills)