ASSISTANT OPERATIONS MANAGER JOB DESCRIPTION

When no one owns the gap between the Operations Manager's strategy and the floor's execution, service levels deteriorate, and 3PL client KPIs fall out of range. The Assistant Operations Manager holds shift-level accountability across a distribution center or warehouse facility, coordinating labor schedules and directing inbound and outbound workflows before zooming out to enforce OSHA compliance and WMS accuracy standards for assigned client areas. Operating under defined inventory accuracy targets and client service agreements, this role ensures the warehouse floor performs to measurable standards every shift.

Assistant Operations Managers in Warehousing & Distribution are accountable for the safe, efficient, and cost-effective execution of daily warehouse operations across assigned clients, shifts, or facility areas, with direct ownership of staffing, inventory accuracy, and client service metrics. They operate within the Operations Manager's framework, supervising hourly associates and leads while serving as the escalation point for shift-level compliance, safety, and performance gaps.

Career Impact: Owning shift-level P&L accountability and client KPI reporting in a 3PL environment builds the cross-functional operations leadership credibility that advances careers toward Operations Manager and General Manager roles.

Business Impact: Client retention in third-party logistics depends directly on the accuracy and on-time performance this role governs; missed SLAs cost accounts, and the Assistant Operations Manager is the first line of defense.

Growth Opportunity: Exposure to WMS platforms, OSHA compliance frameworks, and union workforce management in a high-volume distribution environment accelerates the technical and leadership skills that command Senior Operations Manager consideration.

• Lead daily shift operations across assigned client areas, ensuring staffing levels, workflow sequencing, and space utilization meet agreed service parameters.
• Monitor inbound and outbound shipment activity throughout the shift, resolving discrepancies and escalating nonconformances with documented corrective actions.
• Supervise hourly associates and team leads, conducting method observations, performance coaching, and skills training against standard operating procedures.
• Enforce OSHA, safety, and housekeeping standards across the warehouse floor, addressing violations immediately and completing required safety documentation.
• Maintain physical inventory accuracy for assigned areas through cycle counts, WMS transaction compliance, and coordination with inventory control teams.
• Develop and communicate daily shift goals during operational standups, reporting performance data to the Operations Manager at shift close.
• Identify root causes of operational gaps using structured problem-solving methods and implement corrective and preventive actions for recurring issues.
• Partner with internal functions including Finance, Human Resources, and Customer Service to resolve labor, budget, and client satisfaction concerns.

• Bachelor's degree in Business Administration, Supply Chain, Operations Management, or equivalent work experience.
• 3 or more years of supervisory experience in a warehouse, distribution center, or 3PL environment, with demonstrated responsibility for shift-level operations.
• Working knowledge of OSHA requirements and the ability to enforce safety standards and documentation protocols across an hourly workforce.
• Demonstrated experience with inventory control processes including cycle counts, WMS transaction accuracy, and physical inventory reconciliation.
• Ability to manage labor scheduling and monitor productivity against defined throughput and accuracy metrics across multiple shifts or client areas.
• Strong written and verbal communication skills, including experience preparing shift reports, corrective action documentation, and client-facing updates.
• Proven problem-solving ability using root cause analysis methods to identify operational gaps and implement process improvements.

• Working knowledge of 3PL operations, supply chain principles, and Transportation Management System integration with warehouse workflows.
• Familiarity with Lean manufacturing principles or Six Sigma methodology applied to warehouse process improvement initiatives.
• Experience supervising a unionized hourly workforce, including adherence to collective bargaining agreement requirements.
• Bilingual proficiency in English and Spanish, supporting communication across diverse warehouse associate teams.

• Inventory accuracy rate for assigned areas, measured against the defined company threshold per shift cycle.
• On-time outbound shipment rate, reflecting execution against client service agreements for assigned accounts.
• OSHA recordable incident rate, tracking safety compliance across supervised associates and operational areas.
• Corrective action closure rate, measuring how quickly identified nonconformances are resolved and documented.
• Labor utilization variance versus plan, indicating how efficiently headcount and overtime are deployed against scheduled throughput.
• Typical tools: warehouse management systems (commonly Manhattan WMS or similar); productivity tracking (commonly Excel, SAP, or facility-specific reporting platforms).

• Base Salary Range: $55,000–$75,000 annually, depending on facility size and seniority
• Bonus: Performance-based annual bonus, typically 5–10% of base salary
• Equity: Equity uncommon at this level; offered selectively at larger 3PL corporations
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 10–15 days annually, plus federal holidays and sick leave
• Common Perks: Shift differential pay, safety boot allowance, tuition reimbursement, and internal promotion pathways

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including criminal history review, are a standard condition of employment for this role, and offers are contingent on successful completion. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations for qualified individuals with disabilities are available upon request throughout the hiring process. Candidates must be authorized to work in the United States; sponsorship is not available for this position.

The Assistant Operations Manager owns daily oversight of technical support and partner teams, managing performance objectives, coaching staff, and ensuring Service Level Agreements are on target across the operations function. Reporting to the Operations Director, this role partners with cross-functional stakeholders to drive process improvements and delivers weekly and monthly performance reports that inform business decisions.

Key Responsibilities

• Manage and monitor day-to-day operations of technical support and partner teams.
• Develop and measure performance objectives for the team.
• Meet with direct reports regularly to review individual performance and provide feedback.
• Provide coaching and training to ensure objectives are met.
• Provide weekly and monthly performance reports to business leaders.
• Identify problems, analyze trends, and implement corrective and preventive actions using quality tools.
• Support projects related to quality and process improvement.
• Ensure Service Level Agreements are on target.
• Ensure service levels and appropriate staffing are maintained for business continuity.
• Provide backup for technical training and operational support.
• Perform regular coaching to enhance staff performance and encourage participation in decision-making.
• Adhere to regularization, performance appraisal, rewards and recognition, and other people-related policies.
• Plan, organize, and coordinate team activities to enhance camaraderie and employee engagement.
• Communicate policies, programs, and decisions that affect employees.
• Use effective communication tools such as flowcharts, presentations, and process flows to communicate product and process updates and team performance.
• Support operational budgeting activities to help implement cost-saving initiatives.
• Stay current on business-related presentations and operational review materials.
• Identify career development opportunities for employees within and outside the team.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Electronics and Communications, or Mechanical Engineering.
• Sound knowledge of the electrical field.
• At least 5 years of experience managing or supervising a team providing technical or applications engineering support.
• Experience managing at least 10 full-time employees.
• Familiarity with standards from the National Electrical Code, Institute of Electrical and Electronics Engineers, and American National Standards Institute.
• Strong technical English and business writing skills.
• Excellent time management and organizational skills.
• Strong decision-making ability.
• Excellent presentation skills.
• Proficiency in Microsoft Office applications.

Embedded within the broader leadership team, the Assistant Operations Manager delivers consistently distinctive service by mentoring team leaders, monitoring service levels, and analyzing customer satisfaction scores to identify key areas of focus. Working closely with local offices and the recruiting function, this role shapes staffing strategy, forecasts department growth, and ensures service requests are matched to qualified candidates with appropriate workload balance.

Core Functions

• Provide strategic direction and business context to team leaders, linking them to global department goals.
• Support team leaders in conceptual and project management and provide guidance on difficult situations.
• Mentor, coach, and manage team leaders to ensure consistently distinctive service delivery and timely performance evaluations for all team members.
• Collaborate with the broader leadership team by driving and participating in various initiatives inside and outside the department.
• Create and maintain a high-performance, energizing work environment that reflects a collaborative, service-oriented culture.
• Monitor service levels and develop the assistants department to ensure world-class service delivery by analyzing customer satisfaction scores and identifying key areas of focus.
• Create action plans for departmental development in conjunction with team leaders and oversee continuous improvement activities.
• Continuously innovate the support model and tools to enhance efficiency and effectiveness.
• Lead recruiting efforts to maintain correct staffing levels and match qualified candidates to local needs.
• Contribute to hiring decisions and liaise with local offices and team leaders to ensure full understanding of staffing demands.
• Forecast department growth and ensure transparency around waitlists and adequate staffing levels.
• Oversee staffing of all assignments, ensuring requests are responded to promptly, appropriate support assignments are made, desks are balanced to appropriate workloads, and service concerns are well managed.
• Work with the local recruiting function to develop sourcing and recruiting strategy, identify improvements in the interviewing process, and actively participate as an interviewer.

Qualifications & Experience

• 3 years of experience in a service operations role.
• Experience leading teams.
• Excellent relevant professional knowledge of the department or comparable operations environment.
• Excellent ability to manage multiple team members and projects simultaneously over longer timelines.
• Exemplary judgment and professionalism.
• Ability to manage multiple stakeholders, build partnerships, and work collaboratively with diverse groups to meet shared objectives.
• Ability to build strong customer relationships and deliver customer-centric solutions.
• Excellent communication and interpersonal skills.
• Strong knowledge of MS Excel and strong organizational skills.
• Fluency in English; knowledge of Portuguese is an advantage.

Reporting to the Operations Manager, the Assistant Operations Manager ensures quality maintenance execution on-site in accordance with contract requirements, oversees the Baggage Handling System, and coordinates with lead engineers on repairs and safety audits. Partnering with airport agencies, airlines, and vendor contacts, this role drives continuous improvement in maintenance performance and delivers daily operational reports that support overall system health.

Primary Duties

• Manage a large group of diverse employees.
• Ensure quality of maintenance executed on-site in accordance with contract requirements.
• Assist with system issues on-site alongside the maintenance team and the customer.
• Conduct daily client meetings for status reporting as required.
• Set up and maintain work schedules to ensure fulfillment of contract deliverables.
• Oversee and manage maintenance of the Baggage Handling System in the manager's absence.
• Act as operational and safety representative in meetings with the airport, relevant agencies, and airlines when needed.
• Ensure proper levels of spare parts, tools, and office supplies, and manage vendor interactions.
• Initiate and implement process improvements to ensure continuous improvement of maintenance performance.
• Generate daily operational reports and conduct analyses of overall system health.
• Assist in formulating monthly contractual reports.
• Conduct periodic safety audits and staff safety training.
• Coordinate with lead engineers and inspect repairs and maintenance activities.
• Set priorities, distribute work, and monitor progress and quality.
• Implement new procedures and manage knowledge transfer.
• Determine the most efficient and effective working methods.
• Anticipate problems that may disrupt daily operations.
• Ensure employees comply with applicable rules, standards, and key values.

Skills & Qualifications

• Bachelor's degree in Operations or Engineering, preferred.
• Airport or warehouse operations experience.
• Experience with Computerized Maintenance Management Systems.
• Proficiency in MS Office, including Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Organizational and time management skills.
• Ability to anticipate customer and team needs and act accordingly.
• Ability to analyze issues, develop solutions, and apply creative problem-solving.
• Ability to build relationships with key stakeholders.
• Ability to work effectively under pressure and in a stressful environment.
• Willingness to work extended hours, including nights and weekends.

Sitting at the intersection of regulatory compliance and shift-level production management, the Assistant Operations Manager leads daily scheduling, waste inventory control, and permit compliance for hazardous waste processing operations. Operating across production, safety, and equipment maintenance functions, this role ensures Standard Operating Procedures and task hazard analyses are completed each shift while managing staff hiring, training, and appraisal.

Duties

• Set daily production schedules and issue work orders to assigned staff at the start of each shift.
• Monitor production throughout the shift, troubleshooting and resolving issues as they arise.
• Review scheduled inbound and outbound shipments.
• Create and assign work orders to staff, including the Quality Control Supervisor and Quality Control Technicians.
• Hire, train, motivate, discipline, and appraise assigned staff.
• Monitor costs regularly and adjust expenditures as needed in adherence to the assigned budget.
• Complete daily Waste Processing Logs, noting additional tasks accomplished during the shift.
• Manage and control waste inventory.
• Prepare and submit weekly and monthly scanned inventory reports.
• Maintain permit compliance and housekeeping standards in the facility.
• Prepare and submit regulatory inspection reports.
• Ensure compliance with Standard Operating Procedures and THAs, both operational and safety.
• Complete daily task hazard analyses for each task with the work crew.
• Create new SOPs and THAs when processes are created or modified, and review with staff before commencing operations.
• Submit work orders for equipment or facility infrastructure in need of repairs.
• Ensure execution of preventive maintenance on processing equipment, forklifts, pressure washers, pumps, filtration equipment, motors, hand tools, and sampling equipment.
• Ensure availability of operational processing items and restock as needed to ensure continuation of operations.

Experience & Qualifications

• High school diploma or GED.
• Bachelor's degree, preferred.
• Possession of a 24-hour OSHA TSD certificate.
• 3+ years of experience in a supervisory role.
• Experience in the hazardous waste industry, including DOT hazardous waste packaging, shipping, and labeling.
• Knowledge of waste treatment options and ability to meet compliance and safety standards while minimizing costs.
• Experience managing budgets including labor, transportation, materials, disposal, and equipment.
• Basic knowledge of MS Office Suite, including Excel, Word, PowerPoint, Teams, and Outlook.
• Ability to interact politely and professionally with customers and coworkers.
• Ability to follow directions and communicate effectively using a computer.
• Willingness and ability to wear company-provided personal protective equipment, including eye protection, steel-toed shoes, hard hat, Tyvek coveralls, and respirator.

A key member of the property management team, the Assistant Operations Manager leads day-to-day contractor management, CAPEX tracking, and OH&S compliance for a retail centre portfolio. Collaborating across stakeholder groups and reporting to the Senior Operations Manager, this role supports operational budget performance and delivers incident reporting and remediation recommendations that protect the centre's compliance standing.

Accountabilities

• Ensure property risk management program tasks are completed.
• Ensure escalation and incident reporting procedures are completed in line with legislation and portfolio standards.
• Ensure compliance with all OH&S, Environment, and Risk Management policies and procedures, including the Building Code, relevant Australian Standards, and the Disability Discrimination Act.
• Ensure the provision of a safe working environment and maintain compliance with statutory regulations on fire, health, and safety.
• Manage contractors day-to-day, ensuring vendors operate within safe working methods and house rules to deliver services on time and within budget.
• Assist in managing all contracts to ensure professional delivery in line with agreed contractual metrics and within budget.
• Assist in ensuring that centre operations budgets are meeting or exceeding targets.
• Build and develop effective client and stakeholder relationships across multiple levels of the organization.
• Prepare incident reports for the prior month and provide remediation recommendations as needed.
• Manage and track CAPEX expenditure.

Requirements

• 3 years of experience in retail property management, hospitality, or a related field, with exposure to retail assets.
• Experience in the delivery of tasks to meet operational and CAPEX budgets.
• Knowledge of contractor management and the wider technical aspects of property, including public liability and risk, fire protection systems, mechanical and electrical systems, and BMS systems.
• Strong verbal and written communication and presentation skills.
• Strong goal orientation with the ability to focus on meeting all performance targets.
• Ability to cooperate and work well with others to meet targets.

Safe, on-time customer deliveries depend on the Assistant Operations Manager, who oversees daily shipment verification, manpower planning, and countermeasure activities across warehouse and sub-assembly operations at the customer facility. Based within a team environment shaped by lean manufacturing principles, this role manages the 5S program and Kaizen activities to sustain operational efficiency and safety compliance.

Activities

• Ensure all safety procedures and practices are implemented and followed.
• Coordinate, manage, and monitor the workings of various departments.
• Ensure customer standards are met by verifying that daily shipments, receipts, and sub-assembly operations are correct and 100% on time.
• Manage implementation and follow-up of countermeasure activities related to customer and department issues.
• Facilitate clear communication with managers, team leaders, and team members for establishing expectations and resolving problems.
• Plan and manage manpower requirements to ensure efficient operations.
• Ensure accurate payroll reporting and control manpower and overtime budgets per company and department planning.
• Lead and function within a team environment, identifying and promoting Kaizen activities.
• Resolve conflicts courteously and professionally.
• Manage the 5S program to maintain a clean, organized, and safe work environment.
• Manage dock and sub-assembly efficiencies and team measurables through lean manufacturing principles, human resources planning, and flexibility.
• Manage new and existing associate training.
• Assist in the development of policies and procedures.

Position Requirements

• Associate's degree in business administration, commerce, management, industrial technology, or industrial engineering, preferred.
• 3+ years of management experience, preferably in high-volume material handling or the automotive industry.
• Knowledge of shipping and receiving operations, preferred.
• Demonstrated ability to understand material handling equipment safety.
• Knowledge of projection and spot welding.
• Strong problem-solving aptitude and ability to apply Kaizen activities to improve processes.

As the Assistant Operations Manager, this role supports end-to-end vessel contract execution by managing specific aspects of day-to-day operations, coordinating offshore and onshore personnel, and acting as the operational representative in the local territory. The offshore operations team relies on this work to sustain safe and efficient vessel performance, with the role providing direct support to Masters and Chief Engineers while liaising with local stakeholders and attending customer meetings.

Operational Focus

• Support the Operations Manager in ensuring successful end-to-end contract execution.
• Act as the focal point for operational planning.
• Manage specific aspects of day-to-day vessel operations.
• Participate in long-term planning of vessel operations, including manning, maintenance, HSEQ, and performance.
• Manage stakeholders across all departments contributing to vessel performance.
• Enable collaboration between offshore and onshore personnel and activities.
• Provide support to Masters and Chief Engineers on matters relating to safe and efficient operations.
• Act as the operational representative in the local territory.
• Liaise with local stakeholders and attend customer meetings.

Background & Experience

• Experience in the offshore industry or a similar high-paced environment.
• Experience managing multiple stakeholders working toward a common project delivery goal.
• Experience making decisions based on input from various stakeholders.
• Strong English communication skills, both written and verbal, with comfort working in a multicultural setting.
• Ability to coordinate across functions collaboratively and positively.
• Eagerness to take ownership, challenge the status quo, and plan proactively.

Assistant Operations Manager shapes production floor supervision and warehouse operations, overseeing staff scheduling, stock control, inventory management, and quality checks across the production section. The work directly supports warehouse efficiency and product flow accuracy, with the role coordinating across warehouse teams, shop-in-charge requests, and production updates to meet productivity targets.

What You'll Do

• Plan and coordinate day-to-day supervision of staff and oversee the work of the entire production floor.
• Coordinate the use of automated and computerized systems where necessary.
• Plan future capacity requirements based on company policies and procedures.
• Monitor production employee performance and progress.
• Maintain warehouse cleanliness and organization for fast and easy item retrieval.
• Prioritize workload to meet tight deadlines in a fast-paced and dynamic work environment.
• Adjust item pricing before sending stock to stores.
• Check the quality of items before sending them to shops.
• Train and monitor staff in standard operating procedures and safe work practices.
• Process direct shipments, verify stock accuracy, and investigate root causes of discrepancies.
• Monitor production of special items and organize shop recalls, barcode issues, and damaged goods.

Knowledge Skills & Abilities

• At least 5 to 6 years of experience as an Assistant Operations Manager, Fulfillment Manager, or in a related role.
• Proficient knowledge of warehouse procedures and policies.
• Strong knowledge of written and spoken English.
• Excellent analytical and problem-solving skills.
• Strong leadership qualities.

The Assistant Operations Manager owns shift-level supervision of assigned operational teams, designing and modifying procedures based on daily performance data and ensuring all safety-related processes are in place and followed. Reporting to operations leadership, this role conducts daily standups, monitors employee performance metrics, and collaborates across warehouse-based and field-based teams to sustain continuous operational efficiency.

Day-to-Day Responsibilities

• Develop scheduling and conduct daily supervision of assigned teams.
• Monitor employee performance on shift to ensure the department meets all metrics, and record and report daily operational metrics.
• Lead daily operational standups, including shift goals and safety topics.
• Utilize performance data to design and modify operational procedures to ensure performance metrics are met and improved.
• Ensure safety-related processes are in place and followed.
• Ensure inspection and maintenance are performed.

Professional Experience

• Experience in operations, including supervisory experience for an hourly operations team, with preference for experience across both warehouse-based and field-based teams.
• Previous experience managing employees in a union environment.
• Experience and knowledge of bike share industry operations, preferred.
• Previous inventory management experience.
• Proficiency in Microsoft Office Suite and Google Applications, with the ability to quickly learn new software.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem-solving skills with a self-starter mindset.
• Ability to collaborate and work effectively as a team player in a fast-paced, rapidly changing environment.
• Availability to work shifts and weekend hours as needed.

Embedded within a union manufacturing environment, the Assistant Operations Manager delivers quality and safety outcomes by overseeing packaging and maintenance operations, coaching direct reports, and utilizing VPO tools to close performance gaps through root cause and gap analysis. Working closely with engineering and science leadership, this role monitors all critical control points to ensure product consistency and manages financial drivers to control costs across assigned areas.

Leadership Responsibilities

• Oversee packaging and maintenance operations, ensuring quality and safety standards are met.
• Supervise salaried and hourly employees in a union environment.
• Lead the development and monitoring of all critical control points to ensure consistency and quality of all products.
• Utilize VPO tools to achieve KPI targets and close performance gaps through root cause analysis, gap analysis, MCRS meeting schedules, action logs, 5 Whys, and PDCA and SDCA cycles.
• Understand financial drivers for assigned areas and initiate processes to control costs.
• Coach and develop direct reports for career advancement.

Education & Experience

• Bachelor's degree in Engineering, Science, or a Management discipline.
• Demonstrated ability to manage a 24/7 operations department.
• Strong leadership, interpersonal, technical, and problem-solving skills with a team-oriented approach.
• Ability to extract, evaluate, and utilize data for process improvement from systems such as SAP, IMS, and related data warehouse and quality tools.
• Familiarity with Quality Assurance, Utilities, and the Brewing process.
• Ability to relocate within the brewery system for future growth opportunities, preferred.

Reporting to the Operations Manager, the Assistant Operations Manager builds a compliant, efficient warehouse operation at the Dublin Distribution Center by overseeing work methods, OSHA safety directives, and inventory accuracy in partnership with the inventory control group. Partnering with internal audit and process improvement teams, this role develops and runs daily reports on customer order status and implements procedural improvements to streamline processes and lower costs.

Strategic Responsibilities

• Oversee proper and efficient work methods within the warehouse and ensure correct use of information systems.
• Develop and run daily reports to track the status and progress of all customer orders.
• Ensure awareness and compliance with all OSHA, safety, and security directives across the warehouse.
• Collaborate with the inventory control group to ensure inventories are maintained accurately.
• Monitor all warehouse procedures for compliance with internal and external auditor directives.
• Develop and implement procedure improvements to streamline processes and lower costs.
• Oversee all warehouse operations in the absence of the Operations Manager.

Technical Qualifications

• Knowledge of OSHA requirements and warehousing and inventory management control procedures.
• Knowledge of warehouse management systems and standard office programs.
• Strong supervisory and leadership skills with excellent verbal and written communication skills.
• Excellent interpersonal, customer service, and organizational skills with strong attention to detail.
• Strong analytical and problem-solving skills with excellent time management ability.
• Ability to work in a fast-paced environment with multiple priorities under heavy stress and time constraints.

Sitting at the intersection of client service and warehouse operations, the Assistant Operations Manager leads staffing, safety compliance, inventory control, and KPI performance for an assigned client, area, or shift within a third-party logistics environment. Operating across distribution services, human resources, and strategic account management functions, this role attracts and develops high-performing talent, ensures OSHA and MSDS compliance, and maintains credible client relationships through consistent communication and follow-up.

Ownership Areas

• Ensure the operation exceeds customer expectations for service and responsiveness.
• Develop, prioritize, and direct programs to ensure efficient and cost-effective warehouse operation and utilization.
• Identify root causes of Nonconformance Reports and implement Corrective Action Reports as needed.
• Participate in the preparation of budgets, revenue projections, and account analysis.
• Utilize measurement systems to evaluate productivity, quality, and variance from standards.
• Continually optimize facility storage to minimize inefficient utilization of space and maintain physical inventory accuracy at the defined company rate.
• Ensure all required documentation and system transactions are completed promptly.
• Attract, develop, and retain high-performing, diverse talent.
• Build future leaders through mentoring and serving as a role model.
• Ensure supervisors, leads, and associates are properly trained on all standard operating procedures, with method observations conducted and documented per company standards.
• Develop and communicate clear goals and expectations for assigned staff, and provide ongoing training and development opportunities.
• Lead meetings effectively, communicating daily goals and company-wide information to set a positive tone and energy level.
• Maintain the physical condition of the warehouse by planning, inspecting, and issuing work order requests for repairs or replacements.

Minimum Qualifications

• High school diploma or GED required.
• Four-year college degree preferred.
• Minimum 3 to 5 years of demonstrated supervisory experience, preferably in a warehouse or distribution center environment.
• Working knowledge of warehouse operations, policies, and procedures, including 3PL, supply chain, and transportation.
• Working knowledge of inventory control, cycle counts, and a proven track record of inventory accuracy.
• Working knowledge of Lean principles or Six Sigma, preferred.
• Proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.
• Excellent verbal and written communication skills with strong organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines in a high-paced environment.
• Ability to read, write, and communicate effectively in English; bilingual Spanish and English skills preferred.
• Working knowledge of WMS systems preferred.

A key member of the regional operations structure, the Assistant Operations Manager leads standardization initiatives across manufacturing and bulk facilities, managing CMMS implementation, compliance audits, and quality improvement programs in coordination with Region Operations Managers. Collaborating across safety, engineering, and inventory functions, this role advances inventory turn improvement and working capital reduction while ensuring efficiency initiatives meet elevated safety standards.

Executive Functions

• Manage, in cooperation with Region Operations Managers, standardization initiatives across manufacturing and bulk operations.
• Coordinate and influence full implementation and utilization of the CMMS system, including PM planning, reporting, and execution.
• Manage full audits of manufacturing and bulk facilities for compliance with external regulations, codes, and internal engineering requirements, and oversee projects to address identified gaps.
• Manage quality initiatives to drive improvement in plant quality, reliability, bulk process equipment performance, and training.
• Lead efforts to improve inventory turns and working capital reduction, the cycle count process, and alignment between bill-of-materials and actual usage to eliminate bulk inventory discrepancies.
• Coordinate with Region Operations Managers to ensure efficiency initiatives meet a standard of improved safety results.

Required Qualifications

• Bachelor's degree with a technical or engineering focus; additional directly related work experience may be substituted for some educational requirements.
• 5+ years of working experience in mining, construction, or industrial applications.
• Experience with safety, regulatory and environmental compliance, quality, maintenance, and training systems.
• Experience with continuous improvement concepts such as Lean or Six Sigma.
• Experience with or knowledge of heavy trucks, equipment, manufacturing processes, and electrical and hydraulic systems, preferred.
• Experience with bulk truck delivery and on-bench blasting operations, preferred.
• Advanced people management skills, including leadership, performance management, and coaching.
• Familiarity with the development of, and compliance with, processes and standards.
• Strong understanding of and acceptance of responsibility for compliance with relevant regulations.
• Positive attitude, friendly demeanor, and a team-oriented approach.

As the Assistant Operations Manager, this role supports the MRF Operations Manager in overseeing Goods-in, Quality, Yard, and Maintenance supervisors to ensure production efficiency, material quality standards, and maintenance activities align with the company's integrated management systems. The MRF operations team relies on this work to sustain legislative health, safety, and environmental compliance, with the role driving continuous improvement through root cause analysis and cross-departmental operational strategy.

Job Functions

• Assist the MRF Operations Manager in managing the Goods-in Supervisor to ensure delivered tonnages and incoming stock levels are processed efficiently in line with onsite permit regulations.
• Assist the MRF Operations Manager in managing the MRF Quality Supervisor to ensure material quality for supplied, in-process, and processed materials meets required standards.
• Assist the MRF Operations Manager in managing the Yard Supervisor to ensure material stocks and availability meet market quality requirements in line with company quality standards and sales expectations.
• Assist the MRF Operations Manager in managing the MRF Maintenance Supervisor and Maintenance Coordinator to ensure all maintenance activities are carried out and coordinated in line with the company maintenance strategy.
• Work closely with the management team to devise and implement operational strategy.
• Ensure business KPIs and operational action plans are met or exceeded.
• Assume overall onsite responsibility in the absence of the MRF Operations Manager, ensuring all legislative health, safety, and environmental standards are met and maintained.
• Drive continuous improvement in production and maintenance, including the use of root cause analysis where relevant.
• Ensure production resources are well planned to maximize overall production efficiency in line with delivered volume and business needs.
• Contribute to relationships with MRF equipment manufacturers and other key suppliers.

Skills & Qualifications

• Experience working with mechanical equipment in a manufacturing or processing environment.
• Ability to manage staff and resources across departments based on a matrix system.
• Proficiency in Microsoft Office packages with good computer literacy.
• Good written and oral communication skills with excellent people skills and stakeholder service skills.
• Strategic mindset with the ability to lead people.
• Flexibility to work outside of standard hours on occasion.

Assistant Operations Manager builds and oversees a staff of shuttle drivers, transfer drivers, and dispatchers, ensuring full compliance with FMCSA, PUC, DOT, and county regulations while maintaining the guest service standards that define the Peak 1 Express brand. Success in the position means developing long-term strategies for operational efficiency, coordinating the vehicle maintenance program, and turning guest service issues into positive return experiences in partnership with senior operations staff and the CEO.

Scope of Work

• Hire and train a staff of shuttle drivers, transfer drivers, and dispatchers.
• Enforce applicable policies and safety regulations.
• Maintain full understanding of and compliance with all regulations set forth by governing agencies, including FMCSA, PUC, DOT, and relevant county governments.
• Facilitate communication between staff and management.
• Provide verbal and written warnings to staff and issue suspensions when necessary.
• Develop long-term strategies for increasing operational efficiency.
• Fill in for sales, dispatch, and driving roles with reasonable efficiency as needed.
• Address guest service issues with the goal of turning each interaction into a positive return experience.
• Coordinate and manage the vehicle maintenance program with senior operations staff, staff mechanics, and outside providers.
• Develop emergency protocols for all possible scenarios involving vehicle problems, guest issues, weather extremes, and road closures.

Qualifications & Experience

• Prior management experience required.
• Driving and dispatch experience preferred.
• Must be available for weekends and holidays.
• Must be able to pass a criminal background check.
• Highly computer literate with the ability to quickly learn all relevant software and monitoring systems.
• Outstanding customer service skills.
• Ability to interact comfortably with vendors, guests, and employees via phone and in person.
• Excellent communication skills across departments.
• Ability to instill confidence and motivate drivers and dispatchers.
• Strong attention to detail and a team-oriented approach.

Merchandise accuracy and customer experience depend on the Assistant Operations Manager, who executes visual merchandising standards, manages RTV and store transfer shipments, and reconciles store documentation including WSSRs and shipment manifests per company policy. Serving as a frontline operations leader within a retail environment, this role follows loss prevention protocols and executes timely price adjustments to support omni-channel retail performance.

Work Activities

• Oversee the location and shipment of all requested merchandise to the appropriate warehouse for RTV and store transfers promptly.
• Retrieve merchandise and fulfill customer locate orders.
• Execute visual merchandising standards, company initiatives, gameplan compliance, and ongoing maintenance to enhance the customer experience.
• Reconcile and file paperwork, including WSSRs, store-to-store transfer documents, store shipment manifests, and all other receiving documents per company policy.
• Execute price adjustments promptly per company standards.
• Follow all loss prevention policies to minimize potential shrink.

Technical Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
• Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
• High level of ethics, values, integrity, and trust.
• Resourceful and versatile in responding to changing demands in a rapidly changing omni-channel retail environment.
• Ability to initiate completion of tasks without direct supervision.
• Flexible availability, including mornings, weekends, and holidays.

As the Assistant Operations Manager, this role leads inspection and evaluation of facility conditions, directs personnel engaged in facilities operations, and oversees budget analysis to identify cost reduction opportunities across program and process improvement initiatives. The facilities and program team relies on this work to maintain regulatory compliance and a safe work environment, with the role collaborating closely with senior leadership on organizational policy implementation.

Performance Expectations

• Develop work schedules to ensure contracted service levels are achieved.
• Inspect and evaluate the physical condition of the establishment for program compliance in safety, quality, and service.
• Audit and maintain inventories, supplies, and equipment.
• Implement organizational policies and goals.
• Analyze budgets to identify areas for cost reduction.
• Participate in the development of program and process improvements.
• Maintain a safe work environment by ensuring compliance with local, state, and federal regulations.
• Direct personnel engaged in facilities operations.
• Assist with human resource concerns and issues.

Education & Experience

• Bachelor's degree required, with a concentration in Communications, Marketing, Business Administration, or Management.
• 2 to 5 years of experience preferred.
• Project management experience preferred.
• Excellent public speaking and presentation skills with the ability to deliver large presentations.
• Excellent communication skills with the ability to work with high-level customers.
• Ability to problem-solve effectively.
• Willingness to relocate nationwide after completion of the training program.

Assistant Operations Manager I coordinates daily scheduling and monitoring of operations staff in a 24/7 call centre environment, tracking teller and new account representative performance through PEAK reports and providing targeted training on efficiency and error correction. The work directly supports branch service quality and compliance, with the role backing up frontline staff as needed and maintaining a professional environment aligned with deposit program regulations.

Key Deliverables

• Schedule and monitor daily activities of operations staff.
• Monitor department activities for compliance with established policies and regulations, and take action to resolve any out-of-compliance issues.
• Provide friendly, professional, and personal service to all customers.
• Track and post balancing records to monitor teller performance.
• Track and monitor new account representative performance.
• Train tellers and new account representatives on efficiency and common error correction.
• Motivate tellers and new account representatives to achieve PEAK performance levels.
• Back up tellers and new account representatives as needed.
• Maintain a professional work environment and appearance.

Required Qualifications

• Two-year college degree.
• Three to five years of similar or related experience.
• In-depth understanding of and ability to interpret regulations affecting deposit programs.
• Strong supervisory, compliance, leadership, and written and verbal communication skills.
• Ability to solve problems accurately and efficiently.
• Good computer skills.