ASSISTANT GENERAL MANAGER JOB DESCRIPTION

Front-of-house ticket times slip, back-of-house labor costs creep past budget, and guest satisfaction scores erode quietly before anyone notices; that is what happens when the floor between a General Manager and the hourly team has no one owning it. The Assistant General Manager in a restaurant operation fills that accountability gap, holding direct responsibility for shift-level execution, P&L variance tracking, and the coaching cadence that keeps service standards consistent across every cover. In fast-casual and full-service environments alike, this role carries particular weight during high-volume periods when real-time decisions on staffing, food quality, and guest recovery determine whether weekly revenue targets are met. The position sits one rung below the General Manager and one rung above Shift Leaders, making it the operational nerve center of daily restaurant performance.

As the Assistant General Manager, you own the day-to-day execution of restaurant operations, from labor scheduling and inventory control to front-of-house service standards and team development, ensuring financial and hospitality targets are met consistently. You work directly under the General Manager, with supervisory authority over Shift Leaders and hourly Squad Members, and serve as acting General Manager in their absence.

Career Impact: Overseeing P&L accountability, labor cost management, and multi-unit staffing decisions at the AGM level builds the operational track record that fast-casual and full-service operators look for when promoting into General Manager roles.

Business Impact: Your daily coaching of Shift Leaders and hourly staff directly determines whether food quality standards, ticket times, and guest recovery protocols hold up during peak-volume service, the moments that drive repeat visit rates.

Growth Opportunity: The scope of this role, spanning FOH supervision, cash handling compliance, inventory reconciliation, and budget variance analysis, develops the full financial and people-management fluency required to run a standalone unit as General Manager.

• Lead shift-level restaurant operations, including staffing assignments and station deployment, to sustain service speed and food quality standards.
• Coach and develop Shift Leaders and hourly team members through structured observation, performance feedback, and in-the-moment mentorship.
• Monitor P&L line items, including labor cost and food cost variances, and adjust scheduling or ordering to meet weekly financial targets.
• Oversee inventory counts, order guides, and stock rotation procedures to minimize waste and maintain product availability throughout service.
• Manage guest escalations and service recovery situations, ensuring complaints are resolved promptly and to brand standards.
• Support the General Manager with administrative functions including payroll verification, cash handling procedures, and daily revenue reporting.
• Enforce health, safety, and sanitation standards across all areas of the restaurant in compliance with federal, state, and local regulations.
• Coordinate new employee orientation and ongoing training programs to maintain consistent execution of recipes, service protocols, and food safety practices.

• Bachelor's degree in Hospitality Management, Business Administration, or equivalent work experience.
• 2 or more years of restaurant management experience, with direct responsibility for shift operations and hourly team supervision.
• Demonstrated ability to read and act on P&L statements, labor cost reports, and variance analyses.
• Proven experience coaching, developing, and holding accountable hourly and supervisory staff in a high-volume service environment.
• Working knowledge of food safety regulations, including sanitation standards and health code compliance requirements.
• Strong verbal and written communication skills sufficient to relay operational direction to team members and escalate issues to senior management.
• Ability to perform physical requirements of the role, including extended periods on the floor, lifting to 25 pounds, and working variable shifts including weekends and holidays.

• Minimum 1 year of direct P&L ownership or budget accountability within a restaurant or food service operation.
• Culinary Arts training or an Associate's degree in a food service discipline, applicable to back-of-house oversight responsibilities.
• Experience managing restaurant operations in a fine dining, brewpub, or specialty bakery environment with branded quality standards.
• Bilingual communication ability, supporting effective interaction with diverse hourly teams in multilingual kitchen environments.

• Labor cost percentage versus budget, measured weekly against scheduled versus actual hours.
• Guest complaint resolution rate, tracking the share of escalations resolved on the same shift they occur.
• Food cost variance per period, reflecting accuracy of inventory counts and adherence to ordering par levels.
• Shift Leader performance review completion rate, measured against the scheduled mid-year and year-end cadence.
• Health inspection readiness score, based on internal sanitation audit results conducted before scheduled inspections.
• Typical tools: Point-of-sale systems (commonly Toast or Aloha); scheduling and payroll platforms (commonly HotSchedules or ADP)

• Base Salary Range: $52,000 – $72,000 annually, depending on market and concept type
• Bonus: Performance-based quarterly bonus, typically 5–10% of base salary
• Equity: Rarely offered at this level; stock options uncommon outside franchise ownership tracks
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by operator size
• PTO: 10–15 days annually; paid sick leave per applicable state law
• Common Perks: Free or discounted meals during shifts, manager meal stipend, flexible scheduling consideration

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment offers are contingent upon successful completion of a background check, which may include review of criminal history in accordance with applicable law. All persons authorized to work in the United States are encouraged to apply; candidates must maintain valid work authorization throughout employment. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request.

The Assistant General Manager owns the full cycle of commercial office asset operations, from financial reporting and budget oversight to tenant relations and building security, working alongside the General Manager and Property Manager. Collaborating with accountants, the Security Director, and external vendors, this role enables Class-A property performance and the long-term strength of client and ownership relationships.

Key Responsibilities

• Oversee completion of monthly, quarterly, and annual owner's reports.
• Notify tenants of special projects, emergencies, or other requests.
• Assist in completing the Operations Audit and financial audits.
• Develop performance objectives and perform mid-year and year-end performance reviews for all direct reports.
• Oversee completion of the annual budget, income and expense reports, and capital improvement plan, and monitor achievement of annual budgeted revenue and expenses.
• Complete monthly accruals and work with the accountant on monthly and quarterly reporting requirements.
• Notify tenants of available tenant improvement allowances, upcoming expirations, and option rights.
• Build and maintain tenant relations with key contacts, distribute the annual tenant survey, and perform follow-up as necessary.
• Oversee building security in coordination with the Security Director, coordinate fire drills, and communicate with tenants regarding life safety issues.
• Manage building operations contracts and vendors to maintain Class-A operations.
• Prepare, review, and ensure full execution of all contracts and legal agreements by tenants and ownership.
• Oversee the Real Estate Tax protest process.

Required Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, Operations, or equivalent, preferred.
• Minimum three years of commercial real estate or property management experience.
• Experience preparing budgets, CAM reconciliations, and related financial reports.
• Experience using a property management accounting platform such as Yardi, Kardin, or MRI.
• Ability to effectively present information and respond to questions from senior management, clients, tenants, vendors, peers, and the public.
• Proficiency in the use and application of technology tools, with a commitment to ongoing skill development.
• Proven track record of meeting deadlines and delivering results in a fast-paced, high-volume environment.
• Strong verbal and written communication skills.
• Ability to build relationships at all levels of an organization and with external clients.

Embedded within a facility operations team, the Assistant General Manager directs daily production outcomes, including budget attainment, customer KPI compliance, and workforce oversight, to keep operations running to standard. Working closely with operations managers, functional departments, and customers, this role sustains the performance and accountability structures that ensure customer requirements and budgetary goals are consistently met.

Core Functions

• Meet objectives with respect to Safety, Quality, Delivery, Cost, Morale, and Environment.
• Direct and monitor the operating results of the facility to ensure budget criteria, policies, and programs are achieved, and customer requirements are met.
• Provide strategic guidance and leadership to direct and indirect reports to effectively oversee the daily routines of assigned team members.
• Direct the development and implementation of internal procedures and controls to ensure customer needs are achieved within budgetary goals.
• Establish standardized customer KPIs and other performance metrics.
• Ensure these metrics are communicated with the customer on an agreed-upon schedule.

Qualifications & Experience

• High school diploma or equivalent; a college degree is preferred.
• Experience supervising in an automotive or logistics-based industry.
• Proficiency in working with operations managers, staff, and functional departments.
• Proficiency in working with customers and visitors.
• Ability to effectively train, teach, and coach salaried and hourly team members.

Reporting to senior leadership, the Assistant General Manager delivers results across inventory, staffing, and P&L accountability in a high-volume restaurant environment. Partnering with hourly team leads and support staff, this role builds the operational consistency and hospitality standards that sustain restaurant performance at scale.

Primary Duties

• Oversee inventory, quality, and safety.
• Lead and develop the hourly team.
• Manage all support functions, including hourly payroll and scheduling.
• Maintain the facility while upholding standards of excellence and hospitality.
• Assist with employee relations.
• Establish and build community relations.

Skills & Qualifications

• Minimum three years of senior management experience in a high-volume, fast-paced restaurant environment.
• Minimum one year of P&L responsibilities.
• Ability to learn and train others on all aspects of restaurant operations.
• Ability to drive hospitality and inspire others to do so.
• Ability to coach and develop others.

Sitting at the intersection of culinary standards and operational administration, the Assistant General Manager leads day-to-day restaurant functions, including training programs, scheduling, food quality oversight, and budget compilation, in alignment with established policies. Operating across front-of-house service, kitchen coordination, and personnel management, this role sustains the financial and experiential standards that define a high-quality dining operation.

Duties

• Manage the day-to-day operation of the restaurant in accordance with established policies and procedures.
• Establish and administer training programs within the restaurant, including new employee orientation.
• Direct the development and administration of controls for all phases of the restaurant economically and profitably while maintaining established standards.
• Coordinate the maintenance and development of methods for high-quality food preparation and assist in the maintenance and development of procedures for food service and menu presentation.
• Maintain an efficient scheduling program to ensure a high standard of food preparation and service with minimum man-hours.
• Maintain and instruct assigned personnel on safety policies and procedures, and follow up to ensure hazards are eliminated.
• Monitor the appearance of all foods and communicate deviations from standard to the food prep supervisor responsible for the area.
• Act immediately on all customer complaints to ensure corrections are made when possible.
• Compile annual budget, variance reports, weekly management reports, comp reports, linen, glass, silver, and menu inventory, and any other reports as directed.
• Monitor the work of Food Cashiers to ensure established policies and procedures are being followed.
• Oversee all follow-up work to ensure non-recurrence of cashier errors and work closely with the Business Office and Internal Audit to ensure compliance with established procedures.
• Counsel, guide, instruct, and conduct periodic performance reviews for assigned personnel.
• Recommend changes including hiring, promotion, demotion, and release of personnel, and recommend wage and salary adjustments within established guidelines.

Education & Experience

• Associate's degree in hotel and/or restaurant management preferred.
• Bachelor's degree in Hotel or Restaurant Management.
• Two-year Culinary Arts program or equivalent technical training in the food service industry may be substituted on a year-for-year basis.
• Minimum five years of restaurant or food service experience, including three years of supervisory experience.
• Minimum three years of fine dining management experience.
• Ability to compile, compute, and analyze pertinent data needed for reporting.
• Proficiency in computer programs, including Word, Excel, Windows, and LMS.
• Effective communication skills in English, both verbal and written.
• Flexibility to work various shifts.

A key member of the plant leadership team, the Assistant General Manager shapes strategic and operational outcomes across staffing, budget oversight, continuous improvement, and health and safety in an automotive manufacturing environment. Collaborating across engineering, HR, and department leads, this role enables the operational structure and workforce readiness that sustain production performance against company objectives.

Functions

• Promote company culture and ensure adherence to all policies and procedures.
• Lead, manage, support, and provide direction to all staff through effective goal setting, performance monitoring, reviews, communication, and on-the-job training and development plans.
• Ensure a robust operational structure by maintaining effective staffing levels and creating succession plans and employee development plans to support current and future needs.
• Develop and execute an annual strategic plan for the operation, supporting company performance objectives and industry benchmarking and trends.
• Collect, measure, and monitor data related to the overall effectiveness of the operation, benchmarking and analyzing trends to establish action plans for continuous improvement in Quality Operating Systems.
• Develop and implement new processes and procedures as needed to support changing business demands.
• Oversee budget preparation, approval, and attainment for the operation.
• Facilitate key employee committee meetings, driving continuous improvement in the relevant areas.
• Take a leadership role in the flawless launch execution of a product into the specified operation.
• Lead accident and incident investigations, conduct planned workplace inspections, and seek out and correct unsafe acts to ensure all health and safety policies are followed.

Requirements

• Community college diploma or certificate.
• University education, with a preference for Engineering.
• Minimum seven years of manufacturing experience in the automotive industry.
• Familiarity with die casting, metal fabricating, assembly processes, and related tooling.
• Seven or more years of work-related experience.
• Solid understanding of business practices in the automotive industry.
• Proficiency in related computer software, including Word, Excel, PowerPoint, and MS Project.

Sound fitness and wellness program outcomes at Stanford Redwood City Recreation and Wellness Center depend on the Assistant General Manager, who oversees contingent staff, manages daily fitness operations including recruitment and scheduling, and develops tactical plans to meet program goals. Based within a high-functioning recreation team, this role strengthens community engagement and drives continuous improvement across wellness programming through data analysis and member satisfaction initiatives.

Accountabilities

• Manage daily staff operations, including recruitment, hiring, scheduling, motivation, and retention of fitness associates, instructors, and trainers.
• Ensure customer encounters are courteous, respectful, and efficient.
• Collect and analyze data regularly, create reports, review and explain trends, and formulate recommendations to achieve program goals.
• Collect satisfaction surveys and customer response forms, create reports, and recommend solutions.
• Develop and execute a tactical plan to meet fitness and wellness program objectives.
• Manage established customer service standards for the fitness and wellness programs.
• Assist in formulating and delivering innovative methods of recruiting, retaining, and serving members of the campus community.

Experience & Qualifications

• Bachelor's degree and three years of relevant experience, or an equivalent combination of education and experience.
• American Red Cross CPR certification, or the ability to obtain within 30 days of hire.
• AED and First Aid certification, or the ability to obtain within 30 days of hire.
• Nationally recognized personal training certification or group fitness certification, preferred.
• Experience in fitness programming, health promotion, and/or wellness coaching.
• Ability to coordinate daily activities, including work scheduling, quality assurance, monitoring of activities, and supervision of personnel.
• Strong interpersonal skills and mature judgment, with the ability to interact effectively and collaboratively with a broad range of individuals and groups.
• Demonstrated ability to take initiative, set priorities, and manage a high volume of detailed work with constant interruptions.

As the Assistant General Manager, this role leads all transportation activities for a public transit system, encompassing vehicle dispatching, in-service operator oversight, payroll verification, and recruitment coordination across Road Supervisors, Dispatchers, and Service Personnel. The operations team relies on this work to maintain on-time performance, farebox revenue integrity, and the safety-first service standards that define the organization's customer commitment.

Activities

• Coordinate the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.
• Work with the Maintenance Manager to ensure vehicles dispatched are in proper working condition.
• Prepare and verify operations payroll.
• Develop manpower requirements for Road Supervisors, Dispatchers, Operators, and Service Personnel.
• Coordinate operations personnel selection, recruitment, and training with the Safety Manager.
• Assist in developing procedure manuals for Dispatchers, Road Supervisors, Operators, and Service Personnel.
• Ensure accurate and timely collection and reporting of farebox revenue.
• Assist with preparation of the annual budget.
• Monitor and evaluate operations activities, including vehicle on-time statistics, missed runs, revenue and cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations-related functions.
• Recommend and administer disciplinary actions for operations personnel.

Technical Qualifications

• High school diploma or equivalent.
• Bachelor's degree is preferred.
• Minimum five years of transit operations, maintenance, and administration experience.
• Proven track record of managing budgets and/or P&L responsibility.
• Demonstrated ability to build and continuously motivate highly effective teams.
• Strong evidence of building solid relationships with supervisors, peers, and subordinates.
• Proficiency in Microsoft Excel and Word.
• Strong communication skills.
• Self-starter with the ability to obtain successful results without close supervision.

Assistant General Manager leads store operations at a MOD Pizza location by supporting the General Manager in directing the MOD Squad and Shift Leaders through servant leadership, task delegation, and administrative oversight, including inventory, cash handling, and payroll. The work directly supports the execution of MOD Pizza's operational and cultural standards, sustaining the guest experience and team performance that the brand depends on.

Operational Focus

• Demonstrate servant leadership and a strong work ethic for the team.
• Delegate tasks and assign stations to ensure fast service, cleanliness standards, and customer needs are met.
• Cultivate a positive learning environment through clear, respectful mentorship and feedback to team members, and address individual motivation, needs, and concerns.
• Act with integrity and honesty in all interactions.
• Keep the team focused during peak volumes and problem-solve in a dynamic, high-pressure environment.
• Execute recipes and presentation guidelines.
• Support the General Manager with administrative duties, including inventory, cash handling, and payroll.
• Provide direct support to the General Manager in implementing programs to meet operational and organizational goals.
• Act as a mentor for team and shift leaders by observing, assessing, and suggesting ways to improve performance, and provide feedback to the General Manager.
• Communicate effectively, using discretion to filter all pertinent information to Shift Leaders as directed by the General Manager.

Position Requirements

• High school diploma or GED.
• Some college education in Business or a related field, preferred.
• Minimum two years of management experience in a leadership role.
• Experience in a retail or restaurant environment.
• Problem-solving abilities in a fast-paced environment.
• High level of integrity and accountability.
• Strong communication skills.

The Assistant General Manager produces measurable results across daily operations, including labor cost control, scheduling, financial reporting, and staff development, in a high-volume retail, hospitality, or entertainment venue. Collaborating with management teams through regular performance reviews and P&L analysis, this role advances the guest experience and revenue growth that define the organization's service standards.

Key Deliverables

• Assist in developing financial and operational budgets and monitor performance to achieve financial goals.
• Review and control labor costs and other expenses.
• Manage day-to-day operations through effective scheduling, planning, organizing, and communication.
• Meet routinely with management teams to review performance and offer direction, review profit and loss statements, and adjust action plans to grow revenue and control costs.
• Provide coaching and guidance to support the long-term career development of direct reports.
• Supervise and direct the regular training of all staff.
• Build rapport with current and future guests, achieve and maintain overall guest service goals, and ensure customer complaints are resolved appropriately.

Knowledge Skills & Abilities

• Bachelor's degree.
• Two to three years of general management experience with staff supervision.
• Experience in a high-volume retail, entertainment, hospitality, or restaurant venue, preferred.
• Basic business math and accounting skills, with strong analytical and decision-making ability.
• Knowledge of POS register systems.
• Strong communication skills and a collaborative team-player approach.
• Demonstrated ability to develop and grow team members.

Embedded within the Stanford Redwood City Recreation and Wellness Center, the Assistant General Manager develops and oversees all Membership Desk operations, including staff supervision, Fusion software training, member engagement programs, and statistical reporting. Working closely with contingent staff and program leadership, this role produces the member retention outcomes and service quality that support the center's broader community mission.

Areas of Ownership

• Oversee the Membership Desk, providing leadership to part-time staff and directly interacting with participants.
• Train staff in the use of Fusion recreation management software and additional membership desk operations.
• Plan and implement programs to encourage membership engagement.
• Formulate innovative and creative methods of recruiting, retaining, and serving members of the community.
• Compile and provide accurate information and updates to policies and procedures to improve overall customer satisfaction.
• Collect and compile monthly, quarterly, and annual operational and statistical data as needed.

Professional Experience

• Bachelor's degree and four years of relevant experience, or an equivalent combination of education and experience.
• Excellent customer service experience and a proven ability to meet performance standards.
• Knowledge of general program planning.
• Ability to deliver successful programs.
• Ability to use authority, knowledge, and judgment to effectively respond to complicated requests.
• Leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
• Demonstrated ability to create an environment that acknowledges, encourages, and celebrates shared humanity.

Reporting to the General Manager, the Assistant General Manager refines daily warehouse fulfillment operations, overseeing a team of 200 or more staff, coordinating with Warehouse Managers and HR, and managing scheduling and production deadlines for a food distribution center. Partnering across departments and with Human Resources, this role enables the production throughput, safety compliance, and workforce accountability that keep distribution on schedule.

Role Responsibilities

• Manage and oversee day-to-day operations for warehouse fulfillment labor staff.
• Work directly with Warehouse Managers and Human Resources to meet staffing needs.
• Work with the General Manager, Warehouse Managers, and Human Resources Manager to execute all policies, procedures, discipline, and performance management.
• Ensure all production-related processes are followed.
• Ensure all warehouse production deadlines are met.
• Coordinate weekly department meetings and maintain constant communication between departments.
• Communicate all safety-related issues and concerns promptly.
• Manage Warehouse Managers and Supervisors and oversee a warehouse team of 200 or more.
• Manage the weekly schedule for hourly and salaried fulfillment labor employees.

Background & Experience

• Five to seven years of warehouse management experience in an organic food, distribution, or production facility.
• Proven track record of improved results in quality, safety, service, and cost.
• Knowledge of operating as a USDA- or FDA-regulated food facility, a plus.
• HACCP training, a plus.
• Ability to manage time and prioritize work effectively.
• Demonstrated ability to motivate people and develop employees.

Sitting at the intersection of executive administration and organizational coordination, the Assistant General Manager manages scheduling, travel arrangements via SAP, presentations, and meeting documentation to ensure seamless day-to-day support for the General Manager. Operating across internal and external stakeholders, this role strengthens the reporting and communications infrastructure that enables senior leadership to meet operational and strategic commitments.

Job Functions

• Report to and work directly under the General Manager to ensure smooth management and operations.
• Coordinate and organize meetings, workshops, and events.
• Manage travel arrangements and travel expense reports using SAP.
• Prepare presentations for internal and external meetings.
• Follow up to ensure reports and presentations are prepared and meet agreed deadlines.
• Carry out general administrative assignments.
• Prepare executive summaries and meeting minutes.

Minimum Qualifications

• Bachelor's degree in Administration or a relevant discipline.
• Minimum two years of experience in a similar position, preferably in a multinational environment.
• Proficiency in Microsoft Office.
• SAP knowledge is a plus.
• Excellent writing and communication skills.
• Excellent organizational skills.
• Ability to balance multiple projects in a fast-paced environment.
• Fluency in English.

A key member of the Basecamp Brewpub and Meadows leadership team, the Assistant General Manager coordinates front-of-house operations, including hiring, scheduling, training, guest experience, and cash control, while acting as General Manager in their absence. Collaborating across the marketing department and HR, this role sustains the personnel accountability and guest satisfaction standards that define daily hospitality performance.

What You'll Do

• Directly manage all front-of-house performance.
• Oversee and manage scheduling and leave requests.
• Manage hiring, onboarding, interviewing, and training of all front-of-house staff.
• Focus on providing an environment for an excellent guest experience.
• Ensure employees are properly trained so that cleanliness and sanitation are consistently achieved.
• Control cash and other receipts by adhering to all company policies and procedures.
• Operate as the primary customer service provider depending on the area of responsibility.
• Make hiring and termination decisions in the absence of the General Manager, in consultation with Human Resources.
• Complete all relevant paperwork promptly, including reports, forms, and invoices.
• Complete performance appraisals for staff.
• Fully understand and adhere to all federal, state, and local regulations pertaining to health and safety.

Requirements

• Thorough knowledge of the food and beverage industry.
• Sound analytical skills in mathematics and organization.
• Knowledge of business English and spelling.
• Ability to follow oral and written instructions.
• Basic to intermediate proficiency in office-related software.
• Ability to manage people in a high-stress, fast-paced working environment.
• Ability to create and maintain a high-quality environment for employees.
• Ability to deal tactfully with difficult customers.

Exceptional cupcake and baked goods quality at Sprinkles depends on the Assistant General Manager, who oversees back-of-house kitchen operations, manages daily and weekly inventory, and supports the General Manager in staff development and guest experience. Serving as a company ambassador, this role advances the Sprinkles culture of innovation and community through consistent execution of quality, hospitality, and operational standards.

Day-to-Day Responsibilities

• Support the General Manager in managing all areas of the bakery with a primary focus on kitchen operations.
• Assist in developing the team to work together to ensure a quality product and experience.
• Foster an environment where each employee can grow professionally and personally.
• Conduct daily and weekly inventories in close coordination with the kitchen lead.
• Use proper credit card and cash handling procedures, including counting money, cash drops, deposits, and other monetary duties.
• Manage guest experiences, including answering emails and collecting details on recent guest experiences shared via phone, email, or online.
• Manage shift expectations and contribute to the overall culture and experience.
• Assist with all cleaning duties as stated on opening, closing, and weekly checklists.
• Box, package, or plate cupcakes and other bakery goods as needed.

Experience & Qualifications

• Minimum one to two years of experience in a full-time kitchen management position in a restaurant, or a culinary degree.
• Ability to communicate verbally and follow written and verbal instructions.
• Ability to work well under pressure while maintaining a consistent pace.
• Ability to work a changing schedule, including some weekends and holidays.
• Ability to stand for extended periods and lift at least 25 pounds, carry bakery items, bend, stoop, and reach.

As the Assistant General Manager, this role guides resort operations across staffing, budget management, facility maintenance, and community engagement at an RV resort and hospitality property. The resort leadership team relies on this work to uphold service standards, develop department managers, and sustain the health, safety, and guest experience outcomes that support the organization's long-term operational goals.

Scope of Work

• Direct and control the work and resources of the resort and ensure proper staffing needs are met.
• Collaborate with team managers and devise new programs and sources of income.
• Work closely with the bookkeeper on operating cash, invoices, and daily reports.
• Assist in preparing, monitoring, and controlling a projected labor and expense budget for the year.
• Assist in the development of systems and procedures to ensure the safety and security of buildings and services.
• Oversee the development and implementation of a planned maintenance program and propose improvements for assigned departments.
• Review personnel work schedules prepared by department managers and ensure they are completed in advance.
• Monitor the performance of assigned departments to ensure operation to a high standard and identify areas for improvement.
• Assist in developing and implementing a customer service strategy.
• Assist in providing team managers and staff with training to ensure compliance with all health and safety requirements.
• Travel to and attend the annual Symposium.
• Represent the organization at trade shows.
• Participate in community engagement activities within surrounding cities, schools, and colleges.

Qualifications & Experience

• Bachelor's degree from a four-year college or university, preferred.
• Current certifications in First Aid, CPR, and AED, or willingness to obtain upon hire.
• Minimum three to five years of experience in a management position.
• Hospitality, hotel, or RV resort management experience is helpful but not required.
• Ability to communicate clearly and effectively through both verbal and written means, with specific training or experience in guest services.
• Excellent organizational and project management skills, with the ability to manage and complete multiple tasks simultaneously.
• Ability to work evenings, weekends, and holidays during peak season.
• Ability to remain in a stationary position, move throughout the office, and perform physical activities, including climbing, balancing, stooping, kneeling, bending, crouching, and crawling.