ASSISTANT HUMAN RESOURCES MANAGER JOB DESCRIPTION

Federal and state employment law does not stand still. When EEOC compliance gaps go unaddressed, or employee relations cases pile up without resolution, organizations face regulatory exposure, rising litigation costs, and a workforce that loses trust in its own HR function. The Assistant Human Resources Manager owns the operational layer where those risks are either contained or compounded, handling everything from EEO-1 and AAP reporting cycles to active investigation of employee complaints across business units. Sitting beneath the HR Manager or HR Director, this role translates policy frameworks into daily practice and holds line managers accountable to consistent, defensible standards.

As the Assistant Human Resources Manager, you will coordinate the full range of HR operations, including employee relations case management, benefits administration, compliance reporting, and recruiting support, ensuring the organization meets its legal obligations while sustaining a consistent colleague experience. You will work across multiple departments and directly support senior HR leadership, managing both exempt and non-exempt workforce populations within a structured, policy-driven environment.

Career Impact: Hands-on ownership of EEOC compliance cycles, AAP preparation, and leave-of-absence administration builds the regulatory fluency that distinguishes senior HR generalists in competitive hiring markets.

Business Impact: Unresolved employee relations cases and compliance gaps expose the organization to litigation and erode workforce trust; your case management work directly determines the speed and quality of resolution across the employee population.

Growth Opportunity: Experience spanning recruiting, benefits enrollment, compensation analysis, and HR systems administration positions you for advancement to HR Manager, where strategic workforce planning and policy ownership become the primary mandate.

• Research and apply federal and state employment law requirements to ensure organizational compliance across HR policies and practices.
• Manage employee relations cases end to end, including intake, investigation, documentation, and recommended resolution in line with established guidelines.
• Coordinate annual compliance reporting cycles, including EEO-1 filings, VETS-100 submissions, and Affirmative Action Plan preparation.
• Administer benefits programs for new hires and during annual enrollment, fielding employee questions and liaising with third-party providers.
• Oversee non-exempt and selected exempt recruiting workflows, including job posting, screening, offer letters, background checks, and new-hire orientation.
• Coordinate all leave-of-absence cases, covering administration, case management, and compliance with applicable employment laws.
• Analyze HR dashboard metrics daily to monitor case volumes, SLA adherence, and open action items across the department.
• Support payroll processing and HRIS data integrity, acting as backup processor and primary point of contact for internal reporting requests.

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
• 3 or more years of HR generalist or employee relations experience, with demonstrated exposure to compliance reporting and benefits administration.
• Working knowledge of federal and state employment law, including EEOC regulations, FMLA, ADA, and applicable wage-and-hour statutes.
• Proven ability to conduct workplace investigations, document findings objectively, and recommend defensible resolutions.
• Strong written and verbal communication skills, with experience presenting to managers, employees, and external parties.
• Demonstrated capacity to manage multiple concurrent priorities under time-sensitive conditions while maintaining accuracy and confidentiality.
• Experience supporting payroll functions and maintaining employee records within an HRIS platform.

• PHR or SPHR certification from HRCI, or equivalent credential from SHRM (SHRM-CP or SHRM-SCP).
• Bilingual proficiency in English and Spanish, or another language reflecting the organization's workforce demographics.
• Prior experience administering a 401(k) plan, including audit preparation and annual reporting coordination.
• Familiarity with affirmative action planning methodology and experience managing AAP documentation through a full annual cycle.

• Employee relations case closure rate within defined SLA windows, reflecting investigation throughput and resolution consistency.
• EEO-1 and AAP submission accuracy rate, measuring compliance filing completeness against regulatory deadlines.
• New-hire time-to-offer for non-exempt roles, tracking recruiting coordination efficiency across open requisitions.
• Leave-of-absence case compliance rate, measuring adherence to FMLA and ADA documentation timelines.
• Benefits enrollment error rate during annual open enrollment, reflecting data accuracy in HRIS and third-party carrier feeds.
• Typical tools: HRIS platforms (commonly ADP Workforce Now or similar); case management systems (commonly ServiceNow HR or equivalent); productivity suite (Microsoft Office 365).

• Base Salary Range: $65,000 – $90,000 per year, depending on location and experience
• Bonus: Discretionary annual bonus, typically 5–10% of base salary
• Equity: Generally not offered at this level in non-tech corporate environments
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by plan
• PTO: 15–20 days annually, plus standard federal holidays
• Common Perks: Tuition reimbursement, wellness programs, 401(k) with employer match

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring reasonable accommodations during the application or employment process should notify the hiring team in writing. A background check, which may include criminal history and employment verification, is a condition of employment. All applicants must be legally authorized to work in the United States.

The Assistant Human Resources Manager owns the full-cycle HR strategy for a luxury hotel property, encompassing talent management, organizational development, recruitment, and employee engagement across all departments. Reporting to regional HR leadership, this role shapes workforce planning decisions that directly influence service quality, colleague retention, and operational effectiveness.

Key Responsibilities

• Develop and drive the hotel HR strategy in line with regional HR direction and monitor its execution to ensure achievement of objectives.
• Lead the development of an integrated hotel HR plan to ensure alignment with regional and corporate HR strategies while steering efforts toward key hotel priorities.
• Lead the implementation of organizational development frameworks by recommending manpower levels and title or grade changes to maintain consistent staffing and structure models.
• Lead the implementation of recruitment and internal mobility plans by shortlisting candidates and reviewing transfer requests to attract and retain competent colleagues.
• Manage key appointments to ensure timely and effective recruitment and onboarding.
• Implement employee engagement initiatives across the hotel, including heart-of-house communications, long service awards, and wellness events, and track effective engagement action plans across all departments.
• Lead the implementation of the talent management framework to build a highly competent workforce, recognize and reward top talent, and foster a culture of achievement.
• Ensure training programs and development opportunities are deployed at a consistently high standard, aligned with business needs, and available across various learning mediums.
• Ensure all activities in the performance management process are effectively executed so that colleagues receive feedback and development opportunities.
• Coach, mentor, and support senior and high-potential colleagues to identify individual strengths and development needs and encourage retention.
• Direct the delivery of employee relations services, including grievance and disciplinary matters, by investigating cases and recommending conclusions to ensure disputes are resolved fairly and in a timely manner.
• Ensure colleague opinion survey results are communicated, analyzed, and actioned on a regular basis to improve working and living conditions.
• Consult on workforce planning activities to optimize staffing levels, productivity, and service standards most cost-effectively.
• Lead the identification of opportunities for continuous improvement and standardization of HR systems, processes, and practices, taking into account leading practice, cost reduction, and productivity improvement.
• Ensure consistent standards of customer service, health and safety, and quality across colleague dining facilities, and provide support with housing initiatives.

Required Qualifications

• Bachelor's degree in Business, Human Resources Management, or an equivalent field from an accredited university.
• 3–5 years of experience in a similar role within a luxury hospitality brand.
• Experience working in a regional capacity with a solid understanding of cultural and market differences across relevant countries.
• Strong knowledge of key HR frameworks, including employment law, organizational planning, organizational development, and talent management.
• Experience in budgeting for large-scale projects or operations.
• Ability to develop, articulate, and implement business strategies and initiatives.
• Strong problem-solving, reasoning, and analytical abilities with a strategic mindset.
• Proficiency in multiple languages is an advantage.
• Strong working knowledge of industry regulations is beneficial.

Embedded within a distribution center HR function, the Assistant Human Resources Manager delivers generalist support with a primary emphasis on training administration, employee relations, and recruiting across hourly and salaried associate populations. Working closely with distribution center management and corporate HR, this role builds a compliant, well-supported workforce that meets operational goals.

Core Functions

• Advise distribution center management on all HR decisions and function as both a change agent and an employee advocate to meet operational goals.
• Conduct new employee orientation and manage training administration and record-keeping.
• Coordinate on-the-job trainer development and certification.
• Supervise hourly clerical staff in the management of payroll, benefits, reporting, record keeping, and related administrative processes.
• Administer performance management and review progress for all hourly and salaried associates, covering both career development and progressive discipline.
• Implement policies, procedures, and practices consistent with corporate guidelines and government regulations.
• Provide generalist HR support in staffing, training, and related projects as assigned.

Qualifications & Experience

• Bachelor's degree in Human Resources or a related field.
• Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification is preferred.
• Minimum of 1–3 years of experience in HR management, or an equivalent combination of education and experience.
• Commitment to providing exceptional customer service.
• Ability to preserve confidentiality of information.
• Ability to organize and prioritize a variety of tasks and projects within strict time frames and resolute deadlines.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access, and Outlook or equivalent.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and to present information effectively to groups of managers, clients, and customers.
• Fluency in written and spoken English.
• Ability to apply mathematical concepts, including algebra and geometry, to calculate figures such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

Reporting to department leadership, the Assistant Human Resources Manager shapes the full scope of HR operations, including recruitment planning, compensation analysis, employee relations programs, and HR staff supervision. Partnering with interdepartmental managers and operations leaders, this role enables a compliant and high-performing HR department through structured processes and clearly defined policies.

Primary Duties

• Research and implement applicable HR federal and state requirements, conduct investigations, maintain records, and represent the organization at hearings.
• Retain historical HR records by designing a filing and retrieval system and keeping past and current records up to date.
• Generate recruitment plans, interview schedules, and evaluation standards in accordance with HR methodologies and labor laws.
• Enhance the HR department by planning, implementing, and evaluating employee relations, policies, programs, and practices.
• Establish management guidelines by preparing, updating, and recommending HR policies and procedures.
• Analyze compensation standards set by industry and governing bodies to create salary structures and administer employee benefits.
• Lead and define exit interview processes and procedures.
• Participate in interdepartmental meetings with other managers.
• Analyze reports from the HR team, team leaders, and operations managers to determine employee performance and training needs.
• Manage all HR activities, communications, reports, requests, and documents created and received by the team.
• Manage HR staff by recruiting, selecting, orienting, and training employees.

Education & Experience

• Bachelor's degree in Human Resources or a relevant field.
• PHR, SPHR, or other relevant certifications are desired.
• 5+ years of experience in Human Resources.
• 1+ years of supervisory experience within Human Resources.
• Comprehensive knowledge of HR policies, benefits administration, compensation, and wage structure.
• Knowledge of key principles of employment law and EEOC regulations.
• Proficiency in HR software and strong familiarity with MS Office.
• Trained in handling confidential business matters and information with discretion.
• Strong written, verbal, and interpersonal communication skills.
• Strong time management, organizational, and problem-solving skills.

Sitting at the intersection of labor relations and hotel operations, the Assistant Human Resources Manager leads daily HR office supervision, arbitration case management, and the full range of compensation, benefits, and personnel administration functions at a hotel property. Operating across government liaison, dormitory oversight, and foreign work permit processing, this role maintains operational continuity and compliance while assuming Director-level HR responsibilities during periods of absence.

Duties

• Supervise team members in the HR office to ensure smooth daily operations and adherence to set disciplines.
• Liaise with local government authorities regarding labor law, labor relations, and arbitration cases.
• Prepare and release procedures concerning labor contracts for team members.
• Develop and maintain team member relations programs, including social and sports activities, service award programs, and employee counseling, to increase team member satisfaction.
• Manage recruitment in accordance with business requirements and manning needs, ensuring adherence to the recruitment and selection process and that appropriate immigration checks are carried out.
• Make travel arrangements for taskforce team members from both domestic and international locations.
• Supervise and check all records on sick leave, medical expenses, misconduct, and personnel action forms.
• Supervise team member facilities, including the dormitory, and maintain safety and cleanliness of work areas, locker rooms, and the team member restaurant.
• Supervise the smooth operations of Compensation and Benefits.
• Maintain the security and confidentiality of the HR department.
• Initiate new and improved systems and procedures to upgrade personnel filing systems and records.
• Handle arbitration cases and team member complaints, and communicate with other departments to resolve issues.
• Manage HR audits, standardize HR operations, and build HR policies and procedures to increase departmental efficiency.
• Carry out manpower analyses, exit interviews, and turnover analyses.
• Handle foreign work permits and visa applications, and assume the duties of the Director of HR during periods of absence.

Skills & Qualifications

• Qualified as a 1st or 2nd Hygiene Officer, with completion of a self-firefighting seminar and valid certificate.
• Minimum 6 years of experience in a similar HR role.
• Thorough knowledge of local labor laws, relevant legislation, and immigration requirements.
• Thorough knowledge of HR modules and department operations.
• Fluency in written and spoken English and Japanese to meet business needs.
• Good relationships with the local labor bureau and government agencies.
• Strong analytical, planning, organizational, and presentation skills.
• Basic business and financial acumen.
• Intermediate IT proficiency.
• Knowledge of the hospitality industry.

A key member of the company HR team, the Assistant Human Resources Manager leads coordination of payroll processing, non-exempt and exempt recruiting, benefits administration, and compliance reporting functions that support the organization's workforce operations. Collaborating across departments and reporting on headcount metrics to management, this role enables accurate, regulation-compliant HR delivery while supporting broader company-wide HR initiatives.

Functions

• Coordinate payroll and compensation functions and HRIS information requests.
• Manage non-exempt and exempt recruiting, termination processing, and relocation functions, including interviews, background checks, offer letters, new hire orientation, and stay and exit interviews.
• Coordinate a marketing plan that establishes presence in the community and supports hiring initiatives.
• Administer employee benefits for new hires and participate in the annual benefits enrollment process.
• Coordinate the annual employee performance review and goal-setting process.
• Address employee policy-related questions and participate in policy reviews.
• Coordinate preparation of annual compliance reporting, including EEO-1 and VETS-100, and the Affirmative Action Plan.
• Assist in the administration of the 401k plan and serve as backup for payroll processing.
• Prepare and maintain headcount reports and respond to management information and reporting requests.
• Prepare and provide documentation required by internal and external auditors for HR, benefits, and 401k audits.
• Coordinate wellness programs and tuition reimbursement processes.

Requirements

• Bachelor's degree from a four-year college or university.
• 2–5 years of related HR experience and/or training.
• Experience using Microsoft Office Suite.
• ADP Workforce Now experience is preferred.
• Up-to-date knowledge of HR-related laws, regulations, legal precedents, and compliance issues.
• Strong mathematical skills.
• Ability to comprehend detailed forms, memos, and correspondence, and to communicate with supervisors, colleagues, and external customers orally and in writing.
• Ability to work independently to identify problems, evaluate options, and implement solutions.
• Ability to balance and prioritize multiple tasks, projects, and deadlines simultaneously.
• Ability to maintain confidentiality and demonstrate cross-cultural communication awareness.
• Positive work attitude, punctuality, and adaptability to a flexible work schedule.

Sustained plant performance in safety, quality, and reliability depends on the Assistant Human Resources Manager, who supports the HR Manager in delivering recruiting, compensation, associate relations, and compliance programs across a manufacturing environment. Based within a plant setting and serving as liaison to local civic and charitable organizations, this role advances a culture of associate involvement and continuous improvement that directly strengthens plant operations.

Accountabilities

• Assist the Human Resources Manager in leading the HR department to ensure smooth daily operations, supporting the plant in the areas of safety, quality, and reliability.
• Actively support and participate in the plant's safety process.
• Champion a culture that values individual differences, encourages associate involvement, and promotes continuous improvement.
• Support and develop a culture that provides consistent compliance with policy administration and work rules.
• Serve as liaison for local charitable, educational, and civic organizations.
• Facilitate regular reviews of agreements and contracts with outside vendors to ensure costs for services are reasonable.
• Provide insight for employment law compliance.
• Assist in recruiting, staffing, successor planning, mentoring, and career training program processes within the plant.
• Assist with the delivery of the annual training plan for non-exempt associates, including general orientation for all new associates.
• Assist with non-exempt compensation, incentive, and benefit plans.
• Support and develop a forum for employee complaints, disputes, and grievances, and encourage regular, timely, and open communication with all associates.
• Develop, support, and maintain accurate associate data systems, and maintain accurate, well-organized hard-copy associate files.
• Follow established programs, policies, and practices to produce safe, quality foods that meet regulatory requirements, and support the ongoing improvement of SQF 2000 Systems.

Experience & Qualifications

• Bachelor's degree.
• Previous experience working in Human Resources at a manufacturing plant.
• Previous experience managing a plant safety process.
• Knowledge of government employment laws and regulations.
• Thorough knowledge of plant procedures and policies.
• Strong verbal and written communication skills with the ability to comprehend and follow complex instructions.
• Basic math and computer skills.

As the Assistant Human Resources Manager, this role leads the resolution of employee relations issues, management of leave-of-absence cases, and investigation of complaints originating from the employee hotline and other sources within a structured HR function. The employee relations team relies on this work to ensure consistent application of policy, equitable outcomes across all employment-related matters, and adherence to service level agreements.

Day-to-Day Responsibilities

• Resolve general employee relations issues and provide direction and recommendations to all levels of leadership to ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolutions to complaints, develop action plans, and follow up to ensure completion.
• Coordinate all leave-of-absence cases, including general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements.
• Assist with HR projects and initiatives as required, and audit the SharePoint site to ensure information is current and accessible.

Position Requirements

• Bachelor's degree in HR or equivalent experience.
• 2+ years of experience in employee relations or a related field.
• Solid understanding of employment laws.
• Proficiency in Microsoft Office and experience with case management technology is preferred.
• Bilingual ability is preferred.
• Strong written and verbal communication skills with the ability to communicate with tact and diplomacy.
• Ability to influence others on policies, practices, and procedures.
• Ability to capture and synthesize information from multiple parties effectively.
• Ability to handle sensitive and highly confidential information daily with maturity and discretion.

Assistant Human Resources Manager leads a broad HR team across employee life cycle management, compensation and benefits, performance management, and legal compliance with labor law and regulatory requirements. The work directly supports a positive working environment and sustainable company growth by bridging management and employee relations, including trade union matters and financial reporting.

Leadership Responsibilities

• Manage and oversee the HR team on all HR-related matters, and provide guidance and support to team members for career development.
• Manage employee life cycle management, compensation and benefits, employee engagement, and performance management.
• Propose, review, and implement HR strategies, practices, and procedures in alignment with the management plan and overall business strategy to nurture a positive working environment.
• Create and develop high-performing tools, frameworks, and systems to support company growth plans.
• Ensure legal compliance with regulatory requirements and labor law on all HR matters.
• Bridge management and employee relations by addressing demands, grievances, and other issues, including trade union matters.
• Manage financial reporting and regulatory compliance relating to HR matters, including manpower cost and auditing.

Knowledge Skills & Abilities

• Minimum Bachelor's degree in any field.
• Minimum 8 years of HR experience, preferably in a generalist capacity.
• Experience in managing a team.
• Well-versed in local labor laws and regulations.
• Proficient in Microsoft Office Suite.
• Strong communication, interpersonal, time management, and project management skills.

The Assistant Human Resources Manager produces full-spectrum people management services spanning employee relations, performance management, talent management, and statutory compliance within a structured departmental setting. Reporting to company and department-level leadership and liaising with stakeholders at all levels, this role enables consistent adherence to Employment Ordinance requirements and contributes to meeting departmental objectives and guidelines.

Role Responsibilities

• Provide a full spectrum of people management services, including employee relations, performance management, and talent management.
• Implement HR propositions and strategies based on policies at the company and department levels.
• Ensure HR practices are in compliance with the Employment Ordinance and statutory requirements.
• Liaise with all levels of stakeholders to meet departmental objectives and guidelines.
• Participate in committees and special projects.

Professional Experience

• Bachelor's degree with at least 6–7 years of HR experience.
• Knowledge of labor law and regulations.
• Proficiency in MS Office and Chinese input typing.
• Excellent command of written and spoken English and Chinese.
• Ability to work under pressure and remain flexible in supporting both clients and the team.

Embedded within a hospital HR department, the Assistant Human Resources Manager develops and reviews HR policies aligned with ISO audit requirements while overseeing full-cycle recruitment, salary administration, payroll coordination, and staff induction programs. Working closely with Heads of Department, union representatives, and the Learning and Development Manager, this role advances the hospital's mission by ensuring statutory compliance, competitive remuneration, and a well-developed HR team.

Key Deliverables

• Develop, review, and update HR policies and procedures in accordance with ISO audit requirements.
• Plan, organize, and implement recruitment, salary administration, and staff discipline in accordance with personnel policies and procedures.
• Provide advice and guidance to Heads of Department and union representatives on HR policies and procedures, collective agreements, and best HR practices.
• Conduct periodic surveys to benchmark industry salaries, allowances, and benefits, and use findings to recommend competitive remuneration packages.
• Prepare the manpower budget, ensure effective control over manpower costs, and provide up-to-date highlights of variances against budget.
• Manage the full recruitment process, including sourcing, screening, interviewing, and selection, to fill vacancies within a reasonable timeframe.
• Ensure prompt and accurate provision of salaries, allowances, and personal particulars to payroll personnel for processing, and ensure employee termination procedures comply with HR policies.
• Conduct new employee induction to familiarize joiners with hospital policies and practices, and monitor HR staff leave and training schedules to ensure adequate coverage and productivity.
• Coach, motivate, and develop subordinates to encourage team engagement, ownership, initiative, and innovation, and assist the Learning and Development Manager in deriving training budgets, forecasting costs, and planning the training calendar.

Minimum Qualifications

• Minimum degree in any field, preferably in Human Resources or Business Administration.
• Minimum 8 years of experience in Human Resources Management.
• At least 3 years in a managerial capacity.
• Exposure to Industrial Relations, Payroll, and Talent Acquisition is an advantage.
• Good working knowledge of conciliation meetings, court documentation flow and proceedings, and applicable labor laws and best HR practices.
• Proficiency in written and spoken English and Bahasa Malaysia.
• Excellent communication and influencing skills.
• Resourceful, analytical, and able to formulate workable policies and procedures.

Reporting to HR leadership, the Assistant Human Resources Manager oversees the full recruitment lifecycle from job posting and candidate shortlisting through onboarding induction, while also managing training administration, grant applications, and HR policy formulation. Partnering with business units, staffing agencies, and all relevant departments, this role strengthens overall HR operations and ensures manpower needs are met within budget.

Scope of Work

• Work with internal hiring managers to understand requirements for each position and source suitable candidates via various recruitment platforms.
• Partner with business units to ensure manpower and staffing needs are planned, met, and maintained in accordance with budget.
• Handle the full spectrum of recruitment administration, including job posting, candidate shortlisting, interview coordination, preparation and signing of letters of appointment, monitoring of pre-employment medical examination results, and staff file creation.
• Manage work pass applications, renewals, and cancellations for foreign staff.
• Coordinate onboarding administrative matters and conduct first-day induction programs for new hires.
• Handle temporary staff recruitment and coordinate with staffing agencies to source suitable candidates.
• Follow up on grievances raised, investigate issues, and work with the relevant department to manage and resolve them.
• Conduct exit interviews to obtain feedback on the role and work environment from resigning employees, and coordinate the clearance process with all relevant parties.
• Handle the full spectrum of training administration, including sourcing course programs, coordinating and executing training initiatives, managing training grant applications, and verifying invoices.
• Organize group training sessions, track training hours and progress for each staff member, and implement training evaluation forms to assess program impact and identify improvements.
• Contribute to and undertake HR projects to strengthen overall HR operations and enhance operational efficiencies, and formulate and implement HR policies and procedures in line with corporate goals.

Background & Experience

• Degree in Human Resources Management, Business Administration, or a professional qualification in HR Management.
• Minimum 5 years of Human Resources working experience.
• Experience in performing a full suite of recruitment functions.
• Knowledge of labor laws and regulations.
• Good team player with a service-oriented mindset, meticulous approach, and strong organizational skills.
• Strong interpersonal and communication skills in written and spoken English.
• Proficiency in written and spoken Mandarin due to work-related interactions with Mandarin-speaking staff.
• Ability to work under pressure with a strong sense of urgency in a fast-paced environment.

Sitting at the intersection of candidate experience and employee lifecycle administration, the Assistant Human Resources Manager oversees recruitment acknowledgment, onboarding coordination, performance management tracking, and colleague facilities maintenance within a luxury brand or international company setting. Operating across all HR administrative functions and collaborating with Heads of Department and the General Manager, this role ensures every stage of the employee experience reflects the standards of a high-service organization.

What You'll Do

• Ensure all employment requests are acknowledged within 48 hours and that every applicant receives a personalized response to their application.
• Ensure the recruitment website page is up to date and well maintained.
• Ensure all new joiners are personally welcomed, that necessary paperwork is completed in an organized and efficient manner, and that starting dates are communicated and coordinated with the relevant Heads of Department and the Training Department.
• Ensure employee anniversaries are tracked and that anniversary gifts and cards are personally delivered by the Head of Department or General Manager.
• Ensure performance management procedures are tracked and completed.
• Ensure employee communication boards are up to date and attractive.
• Ensure employee locker rooms and cafeteria are properly maintained.
• Ensure every leaver receives an exit interview.

Technical Qualifications

• Two years of experience in a similar position within a luxury brand or an international company.
• Familiarity with labor laws and regulations.
• Familiarity with HR systems.
• Strong verbal and written communication skills.
• Planning and organizational skills.
• Problem-solving and decision-making skills.
• Ability to work and communicate effectively in a multinational environment.

A key member of the HR team, the Assistant Human Resources Manager develops support for training and development workshops, employee engagement surveys, and performance review processes that foster a learning culture across the organization. Collaborating with HR project leads and reporting to department management, this role advances staff capability and wellness through coordinated learning initiatives and program analysis.

Areas of Ownership

• Coordinate program design and provide logistics support for training and development workshops and related record maintenance.
• Assist in the design, development, implementation, and review of projects to promote a learning culture and analyze the utilization of learning initiatives.
• Assist in the implementation of the Employee Engagement Survey and its follow-up actions.
• Assist in conducting and managing the annual performance review process.
• Support the recommendation and arrangement of e-learning and mobile learning for staff.
• Handle staff training sponsorship applications and prepare training analysis reports.
• Organize staff wellness and communication programs.
• Support and assist in other HR projects as assigned.

Qualifications & Experience

• Bachelor's degree in Human Resources Management or a related discipline.
• Minimum 2 years of relevant experience.
• Solid experience in training and development preferred.
• Good command of written and spoken English and Chinese, including Putonghua.
• Strong coordination, interpersonal, communication, and presentation skills.
• Self-motivated, solution-oriented, well-organized, and able to work independently under pressure.