ASSISTANT FLOOR MANAGER RESUME EXAMPLE
The Assistant Floor Manager collaborates with the Store Manager to devise strategies for meeting sales targets, ensures prompt processing of utility bills, and maintains meticulous stock and delivery records. This role involves managing floor staff, providing product knowledge training to Customer Service Associates (CSAs), and optimizing their performance for sales enhancement. Additionally, they are responsible for customer service excellence, handling queries and complaints, and effective coordination with housekeeping and vendors.


Assistant Floor Manager Resume Example
1. Assistant Floor Manager Resume Format
Job Summary:
- Complete knowledge of the job desription's of CSA / Cashier and
- Making sure that all are being followed by the staff.
- Complete staff reporting are listed below but are not limited to the same.
- Ensure the cleaning of shelves, floor, door, windows, lighting and surroundings.
- Proper shelving of products.
- Replace broken items and barcodes due to price changes.
- Handle billing and cash in case of shortage of staff.
- Receive the delivery of goods from the warehouse.
- Interact with customer to guide them as per requirements.
- Inform the walk-in customers regarding the new products and promotions at the store.
- Taking customer feedback on the prescribed format.
- Update himself on all relevant products and service information.
- Update IT Department on IT-related issues via email or telephone.
Skills on Resume:
- Knowledge of Job Responsibilities (Hard Skills)
- Attention to Detail (Soft Skills)
- Cash Handling (Hard Skills)
- Inventory Management (Hard Skills)
- Customer Service Skills (Soft Skills)
- Product Knowledge (Hard Skills)
- Communication Skills (Soft Skills)
- IT Proficiency (Hard Skills)
2. Assistant Floor Manager Resume Model
Job Summary:
- Discuss and plan with the Store Manager the methodology for achieving the Store target.
- Ensure the bills pertaining to telephone, electricity, etc. are sent to the HR Department within 24 hrs of receiving them.
- Check of the stock as per TO/Bill/Challan
- Ensure that should be entered in the system on the same day
- Report damages or variances as per LP procedure.
- Maintain a register for receiving of deliveries from the warehouse.
- Maintain register for damaged, incoming and outgoing of goods.
- Manage staff on the floor.
- Make sure that the CSAs have full product knowledge by providing them with training.
- Ensure attend to the customer in the right manner.
- Get maximum output from the CSAs by motivating them so that it results in an increase in sales and helps in achieving the targets.
- Optimum utilization of Housekeeping staff.
- Indent (vendor /dept wise) and handover/discuss with SM/ASM.
- Handle customer queries and complaints.
Skills on Resume:
- Communication and Collaboration (Soft Skills)
- Time Management and Organization (Hard Skills)
- Attention to Detail (Hard Skills)
- Record Keeping (Hard Skills)
- Leadership and Team Management (Soft Skills)
- Customer Service Excellence (Soft Skills)
- Training and Development (Soft Skills)
- Resource Management (Hard Skills)
3. Assistant Floor Manager Resume PDF Editor
Job Summary:
- Implement visual merchandising as per standards.
- Ensure that Store ambience is Pleasant.
- Ensure implementation of Dress Code and grooming Standards.
- Brief the team and assign them daily target along with discussion on the previous days performance and MTD (achievement v/s target).
- Ensure smooth Billing on POS.
- Ensure that there is perfect interaction on POS between the Cashiers and the customer about the Power Price suggestion.
- Thus ensuring that cashiers are adhering to the KRA.
- Ensure Security Guard and Housekeeping staffs are available.
- Check and Ensure that the AC, lights, Cash counters/ Billing machines, telephone, tube lights, fire extinguisher etc are in working condition.
- Conduct the daily inventory of 20 items in a given format and mail it to AMO after verification by the SM/ASM.
- Keep control on theft prone items by conducting the daily inventory and submitting the report in the given format.
- Keep track of fast moving items and inform the status to SM/ASM.
- Do a daily sales analysis and discuss with SM/ASM.
Skills on Resume:
- Visual Merchandising Implementation (Hard Skills)
- Store Ambience Maintenance (Hard Skills)
- Dress Code Enforcement and Grooming Standards (Hard Skills)
- Team Briefing and Target Assignment (Soft Skills)
- Point of Sale (POS) Management (Hard Skills)
- Security and Housekeeping Oversight (Soft Skills)
- Equipment and Facility Maintenance (Hard Skills)
- Inventory Management (Hard Skills)