Updated: May 6, 2025 - The Assistant Director of Human Resources is tasked with fostering an efficient, conflict-free work environment through promoting HR programs, resolving grievances, and supporting employees on HR-related issues. This role involves coordinating and participating in various professional activities, ensuring compliance with labor laws and union agreements, and managing human resources management systems, including the implementation of web-based recruitment. Additionally, the position is responsible for analyzing data from HR systems, enhancing existing programs, and representing the HR Director in their absence.


Tips for Assistant Director Of Human Resources Skills and Responsibilities on a Resume
1. Assistant Director Of Human Resources Resume Format
Job Summary:
- Manages time and attendance records for Officers and Support Staff to ensure accurate and timely payroll processing for employees using TLAM.
- Review and recommend updates to job descriptions to ensure cost effectiveness, market competitiveness and internal equity among employees to submit to Central HR for approval.
- Conducts New Hire Orientation sessions and initial onboarding for newly hired or transferred employees.
- Manages and maintains the building floor plan and serves as a thought partner for any staffing moves in the building as well as process move requests in Salesforce.
- Produces and distributes the Human Resources and Talent Management Newsletter.
- Initiate personnel actions and electronic transactions to support payroll activities, additional compensation and other transactions in support of personnel management.
- Active participant, manager and moderator in the department’s social business platform LionsDen.
- Assist with employee/labor relations issues and other generalist duties
- Maintain and expand knowledge and understanding of existing and proposed federal and state laws/regulations affecting human resource management.
- Identify trends that could affect organizational objectives and/or operational resources.
- Interpret appropriate laws and policies and advise management, and employees accordingly.
Skills on Resume:
- Time Management (Hard Skills)
- Job Description Review (Hard Skills)
- Onboarding (Hard Skills)
- Facilities Management (Hard Skills)
- Communication Skills (Soft Skills)
- Personnel Management (Hard Skills)
- Employee Relations (Soft Skills)
- Legal Compliance (Hard Skills)
2. Assistant Director Of Human Resources Resume Model
Job Summary:
- Contact for OAD staff in the facilitation and delivery of HR services.
- Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to employee personnel information and data
- Issues such as benefits costs, staffing levels, turnover, absenteeism, recruitment, applicant tracking, compensation, payroll, promotions, etc.
- Utilize the data processing platforms (i.e., PAC and Salesforce) analyze pertinent data and recommend solutions and/or process changes.
- Responsible for HR data collection using various technology platforms to include auditing to ensure data integrity to prepare analytical reports that inform the financial implications in human resources management.
- Develops, updates and distributes an array of reports and products for the annual Performance Management Process in collaboration with the HR Team and Deputy Vice President of Administration.
- Serves as the main and technical point of contact for various HR systems including the Planning and Performance Tool
- Training and providing user support in a timely and professional manner.
- Manages recruitment data and reporting which includes the production and distribution of the Open Positions Reports, job postings,
- Screening resumes to assist in recruiting and hiring Officers, Support Staff, Temporary Employees, Casual and Student Workers.
- Works with internal and external departments to promptly resolve customer service issues in a professional and timely manner and in accordance with the department's Core Values.
- Serves as a resource for OAD staff providing guidance and assistance with questions related to the HR employee life cycle, including handling benefits, disability services and leave management inquiries and requests.
- Creates, maintains and updates distribution lists relative to the Alumni and Development community.
Skills on Resume:
- HR Service Facilitation (Soft Skills)
- Data Analysis (Hard Skills)
- Data Processing (Hard Skills)
- Data Integrity Management (Hard Skills)
- Report Development (Hard Skills)
- HR Systems Management (Hard Skills)
- Recruitment Management (Hard Skills)
- Customer Service (Soft Skills)
3. Assistant Director Of Human Resources Resume PDF Editor
Job Summary:
- Promote HR programs to create an efficient and conflict-free workplace.
- Handle general grievances and complaints
- Provide support and resolution to employees in various HR related topics.
- Plan, coordinate, and/or attend workshops, conferences, hearings, and meetings on behalf of the Agency.
- Responds to various requests for information.
- Review, understand and keep up to date with various union collective bargaining agreements ensuring compliance.
- Ensure compliance with rules and regulations.
- Assess reports generated by the PMS, NYCAPS and CHRMS systems to determine the accuracy of the data.
- Review, interpret and improve existing programs.
- Assists with special projects and initiatives.
- Assist in managing and overseeing the human resources management computer systems
- Oversee and participate in the development and implementation of Web-based human resources management systems including Web-based recruitment activities.
- Participate in negotiations and other activities relating to District labor relations activities.
- Act on behalf of the Director of Human Resources in his/her absence regarding specific assignments.
Skills on Resume:
- Effective Communication (Soft Skills)
- Conflict Resolution (Soft Skills)
- Knowledge of HR Practices (Hard Skills)
- Event Planning and Coordination (Hard Skills)
- Information Management (Hard Skills)
- Understanding of Collective Bargaining Agreements (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Data Analysis and Program Evaluation (Hard Skills)
4. Assistant Director Of Human Resources Resume Template
Job Summary:
- Assist the Director of Human Resources in the overall management and administration
- Ensure compliance with applicable policies, procedures, and regulations.
- Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures
- Recommend, within departmental policy, appropriate service and staffing levels.
- Participate in planning, organizing, directing, and providing leadership for assigned human resources functions
- Recruitment and selection activities for academic, classified, and administrative personnel, classification, employee leaves, and related services.
- Oversee classification, reclassification, and organizational studies
- Participate in the preparation of written reports and recommendations
- Oversee and participate in the development of new and revised classification specifications.
- Analyze and provide human resources consultation and policy review to the Director of Human Resources
- Interpret, explain, and apply legal code provisions, District policy and administrative procedures, collective bargaining provisions, and regulatory requirements in the course of assignment
- Ensure all related activities and actions are in compliance with established policies, procedures, and laws.
- Assist in the resolution of employee complaints or grievances relating to fair employment practices, equal employment opportunity, the bargaining agreement
- Oversee, monitor, and serve as a resource for recruitment and selection committee processes, personnel actions, and/or other employment processes
Skills on Resume:
- Human Resources Management (Hard Skills)
- Compliance and Regulatory Knowledge (Hard Skills)
- Leadership and Administration (Soft Skills)
- Strategic Planning (Soft Skills)
- Analytical Skills (Hard Skills)
- Communication and Report Writing (Soft Skills)
- Conflict Resolution and Employee Relations (Soft Skills)
- Recruitment and Selection Expertise (Hard Skills)
5. Assistant Director Of Human Resources Resume Sample
Job Summary:
- Assist in overseeing, administering and communicating pertinent information to employees regarding all Human Resources functions
- Recruiting, benefit/WC/Leave administration, compliance with statutory requirements, safety committee champion, employment processes, and development of the HR Generalist personnel.
- Drive the Health & Safety program
- Ensure compliance with mandated Federal / State and Local ordinances
- Coordinate employee events to include, but not limited to holiday events, safety/wellness events, scholarship information events, flu shots for employees at cost events, etc.
- Master the HR/Payroll system and closely manage the integration process with the HR/Payroll system and other vendor’s systems.
- Function independently to promote teamwork, take the lead to be a strong HR resource for the operations team.
- Recognize, develop, implement, communicate, and train employees on HR-related policies and procedures
- Manage the virtual communication resources for Employees and Managers
- Finds joy in working with a diverse group of employees
- Model optimism by remaining focused and calm, especially when handling Employee related sensitive and private information
- Conduct more complex investigations as well as build staff capability in how to conduct investigations in accordance with the Department's Procedures
- Contribute to HR projects, improving process and policy to embed best practice.
Skills on Resume:
- Human Resources Administration (Hard Skills)
- Health & Safety Management (Hard Skills)
- Event Coordination (Hard Skills)
- HR/Payroll System Management (Hard Skills)
- Leadership and Teamwork (Soft Skills)
- Policy Development and Training (Hard Skills)
- Virtual Communication Management (Hard Skills)
- Investigation and Conflict Resolution (Hard Skills)
6. Assistant Director Of Human Resources Resume PDF Maker
Job Summary:
- Provides comprehensive leadership, direction and expert consultation on multiple HR programs.
- Programs may include, but are not limited to Human Resources Operations, Benefits, HR Compliance, Human Resource Information Systems, Classification and Compensation, Policy, Employee Relations, and Employee Engagement.
- Manages divisional leaders and professional HR staff.
- Identifies strategic opportunities to integrate and develop HR management programs and policies, and focuses on a continual process for operational improvements.
- Develops and implements HR policies and programs as required by the Authority.
- Establishes and maintains strategic partnerships and independently handles the most complex, sensitive and controversial issues including matters of litigation.
- Effectively communicates and collaborates with the HR Director.
- Acts as HR Director in the Director’s absence and/or serves as a representative of the Director.
- Develops tracking and reporting processes and tools.
- Provide a supervisory role in managing a multidisciplinary team who undertakes investigations, preliminary inquiries
- Reviews in relation to employee complaints, suspected breaches of the APS Code of Conduct, and administrative decisions.
- Build strong and trusted relationships with key stakeholders, collaborating across the Division to ensure an integrated service delivery approach is taken to address complex matters that are multi-faceted.
- Interpret and apply employment legislation and policies
Skills on Resume:
- Leadership and Management (Soft Skills)
- HR Program Development and Implementation (Hard Skills)
- Strategic Thinking and Integration (Soft Skills)
- Stakeholder Engagement and Relationship Building (Soft Skills)
- Conflict Resolution and Litigation Management (Soft Skills)
- Interpretation of Employment Legislation and Policies (Hard Skills)
- Succession Planning and Acting in Director's Absence (Soft Skills)
- Supervisory and Investigative Skills (Hard Skills)
7. Assistant Director Of Human Resources Resume Download
Job Summary:
- Advises and guides in HR policies, programs, processes, and regulatory compliance.
- Provides employee/labor relations consultation to management including identifying and resolving HR issues in the organization.
- Implement software changes and oversee roll-out
- Provides authoritative advice and guidance on employee relation matters.
- Analyzes data and reports to identify and determine causes of problems and to develop recommendations for improvement of HR policies and practices.
- Ensures that the organization is compliant with all Leave Administration and Workers Compensation state and federal laws.
- Assesses training and development needs of staff and provides direction to improve performance.
- Motivates and develops staff including recruiting the best people for the job.
- Support annual business planning and other strategic initiatives with innovative thoughts and suggestions for the future
- Develop and maintain a human resource information system (HRIS) that meets the organization's employee information needs
- Respond to requests for information, provide reports and data to Finance and other Executive leaders.
- Supervise human resources operations team
- Monitor compliance of onboarding and oversee the onboarding process of new hires
Skills on Resume:
- Employee/Labor Relations Consultation (Soft Skills)
- Software Implementation and Oversight (Hard Skills)
- Employee Relations Expertise (Soft Skills)
- Data Analysis and Reporting (Hard Skills)
- Leave Administration and Workers Compensation Compliance (Hard Skills)
- Training and Development Assessment (Soft Skills)
- Leadership and Management Skills (Soft Skills)
8. Assistant Director Of Human Resources Resume Online Editor
Job Summary:
- Supervises functional areas of Human Resources as assigned, which may include compensation, classification, staffing, performance management, employee relations, investigations, and analysis.
- Assists the Director and other managerial staff in directing and evaluating programs and department activities, focusing on continuous process improvement.
- Oversees and approves schedules, priorities, and standards for achieving goals.
- Develops, implements, evaluates, and oversees compliance with policies and procedures.
- Represents the department at business meetings, conferences, and seminars.
- Supervises, hires, evaluates, and trains staff and participates in strategic planning.
- Assists with the development, implementation, and maintenance of the systems used to electronically submit classification, compensation, performance evaluation and staffing actions.
- Oversees the analyses of new position and reclassification requests, verifying the appropriate position title, salary level, classification
- Exempt or non-exempt status in accordance with the Fair Labor Standards Act, conducting job audits when necessary.
- Ensures job duties are evaluated to identify essential and non-essential functions as defined in the Americans with Disabilities Act, and job descriptions for all staff positions are created and maintained.
- Develops comprehensive internal and external compensation reviews.
- Develops and manages effective wage and salary procedures, and the maintenance of the documentation associated with the wage and salary records, programs, systems and procedures.
- Formulates annual pay plan recommendations based on salary surveys, recruiting and turnover, and feedback from administrative officials.
- Maintains the Compensation Plan detailing pay policies, position classifications, and pay ranges.
- Oversees the preparation of management and productivity reports, studies, and salary surveys.
Skills on Resume:
- Human Resources Management (Hard Skills)
- Leadership and Management (Soft Skills)
- Policy Development and Compliance (Hard Skills)
- Strategic Planning (Soft Skills)
- Data Analysis and Reporting (Hard Skills)
- Communication and Representation (Soft Skills)
- Compensation and Classification Expertise (Hard Skills)
- Legal Compliance (Hard Skills)
9. Assistant Director Of Human Resources Resume PDF Download
Job Summary:
- Manages the review and approval of staff and faculty postings, review and approval of staff job offers and review of faculty appointments.
- Serves as an administrator of the People Admin online applicant tracking and position management system.
- Implements, maintains and trains on the Annual Performance Appraisal and merit recommendation processes.
- May serve as a Title IX investigator.
- Assists employees and supervisors with employee relations.
- Supervises the maintenance of web pages associated with the assigned areas of responsibility.
- Answers policy and practice questions for areas of responsibility.
- Serves as a member of the Banner Human Resources core process team.
- Ability to manage business functions and supervise employees.
- Contacts include other University departments, vendors and off campus agencies, faculty, staff, and student employees.
- Performs research and prepares analytical reports, together with recommendations, on assigned subjects.
Skills on Resume:
- Human Resources Management (Hard Skills)
- Applicant Tracking System Administration (Hard Skills)
- Performance Management (Hard Skills)
- Title IX Compliance (Hard Skills)
- Employee Relations (Soft Skills)
- Web Content Management (Hard Skills)
- Policy Knowledge (Hard Skills)
- Analytical Skills (Hard Skills)
10. Assistant Director Of Human Resources Resume Guide
Job Summary:
- Review and make recommendations to executive management for improvement of the organization's compensation policies, procedures, and practices
- Assist executive management in the review, preparation, and administration of the organization's wage and salary program including commission and bonus programs
- Maintain knowledge of industry trends and regulatory requirements and ensure the organization's competitiveness and compliance
- Evaluate and compare existing company benefits with those of other employers by analyzing other plans, surveys and other sources of information
- Manage employee benefits programs such as retirement (401k) plan. medical, dental, vision plans, life insurance plans, temporary leave and disability programs and wellness programs
- Prepare and execute, with legal consultation, benefits documentation, such as original and amended plan documents, benefits agreements and insurance policies
- Instruct insurance carriers, trustees and other administrative agencies outside the company to effect changes in the benefits program, ensuring prompt and accurate compliance
- Lead process to conduct due diligence reviews with all third-party vendors
- Assure company compliance with provisions of Employee Retirement Income Security Act and the Affordable Care Act.
- Supervise the preparation of reports and applications required by law to be filed with federal and state agencies, such as the Internal Revenue Service, the Department of Labor, insurance commissioners, and other regulatory agencies
- Oversee audit preparation and compliance in various areas such as 401K 5500, workers comp, CPA general audit, etc.
- Partner with the Marketing Team to plan and coordinate successful celebrations and recognition activities throughout the year with a goal of creating and maintain a high level of employee engagement
Skills on Resume:
- Compensation Analysis and Strategy (Hard Skills)
- Wage and Salary Administration (Hard Skills)
- Industry Knowledge and Compliance (Hard Skills)
- Benefits Evaluation and Management (Hard Skills)
- Employee Benefits Administration (Hard Skills)
- Benefits Documentation and Legal Compliance (Hard Skills)
- Vendor Management and Compliance (Hard Skills)
- Audit Preparation and Compliance Oversight (Hard Skills)
- Effective Communication (Soft Skills)
- Leadership (Soft Skills)
- Collaboration (Soft Skills)
11. Assistant Director Of Human Resources Resume Format and Download
Job Summary:
- Liaise with Heads of Departments, manage team headcount and identify areas of development.
- Manage team members’ benefits.
- Carry out grievance interviews, ensuring that all actions are fair and followed through.
- Upkeep of Personnel records, ensuring confidentiality to carry out references and to respond to all reference requests for employment, housing, etc.
- Maintain Health and Safety documentation for the Hotel ensuring that it is in line with legal requirements.
- Lead by example and promote Kempinski’s core values.
- Promote and implement Kempinski Corporate Training policies and procedures.
- Understand and strictly adhere to the hotel’s employee rules and regulations.
- Developing and delivering training to managers and supervisors regarding current and emerging labor relations topics.
- Providing guidance to the chief labor negotiator during labor negotiations
- Providing counsel to senior management with respect to employee and labor relations matters
- Investigating grievances and discrimination claims.
- Serving as a hearing officer for grievance hearings
Skills on Resume:
- Leadership and Team Management (Soft Skills)
- HR Management (Hard Skills)
- Legal Compliance and Documentation (Hard Skills)
- Promotion of Company Values and Policies (Soft Skills)
- Training and Development (Hard Skills)
- Labor Relations Expertise (Hard Skills)
- Communication Skills (Soft Skills)
- Conflict Resolution (Soft Skills)
12. Assistant Director of Human Resources, Omni Hotels & Resorts, Hot Springs, VA
Job Summary:
- Develop strong and effective team relationships with HR specialist functions/Centers of Excellence, e.g., HRPSC, Finance PSC.
- Manage budget and expenses within assigned budget allocations.
- Lead implementation of projects and process improvement activities related to employment legislation, HR systems, practices, procedures and compliance.
- Lead implementation of projects and process improvement activities for the day-to-day development of redesign and new local and global HR initiatives.
- Provide HR Partnering management coaching and counseling.
- Act as a Business Partner to assigned business areas and ensure that HR delivery adds value to the business.
- Provide input and assist in or lead efforts associated with change management efforts involving reorganizations, mergers/acquisitions and transfers to ensure compliance to local legislation.
- Provide reports and analyses as requested by senior management.
- Provide advice and guidance on all aspects related to people management, absenteeism, workforce planning, talent development and management, etc.
- Oversee payroll processing and benefits administration
Skills on Resume:
- Team Relationships (Soft Skills)
- Budget Management (Hard Skills)
- Project Implementation (Hard Skills)
- HR Initiatives (Hard Skills)
- Management Coaching (Soft Skills)
- Business Partnering (Soft Skills)
- Change Management (Hard Skills)
- Data Analysis (Hard Skills)
13. Assistant Director of Human Resources, Omni Hotels & Resorts, Amelia Island, FL
Job Summary:
- Responsible for day-to-day employee and labor relations management, including a full range of complex activities, programs, initiatives, investigations, and relationships.
- Supervises HR operations, staff assigned to specific schools/departments, and is responsible for working closely with school/department leaders in resolving employee-related concerns, issues, and challenges.
- Collaborate with the HR Executive Director, and organizational leadership in developing and implementing robust onboarding and staff retention programs.
- Assume the role of department supervision in the absence of the HR Executive Director.
- Develop compensation strategies to attract and retain top talent
- Develop and implement Human Resources policies and create an employee handbook
- Manage talent acquisition and onboarding of new employees
- Partner with senior leadership on Diversity Equity & Inclusion initiatives
- Build effective work relationships at all levels of the organization, influence behavior, and manage change
- Work closely with management and team members globally to improve work relationships, build morale, and increase productivity and retention
- Identify, communicate and incorporate best practices, feedback and lessons learned into program plans.
- Participates in regular meetings of ECS’s directors and management staff to advance organizational vision, values, innovation, collaboration, and service integration
Skills on Resume:
- Employee Relations (Soft Skills)
- HR Operations (Hard Skills)
- Onboarding Programs (Hard Skills)
- Department Supervision (Soft Skills)
- Compensation Strategies (Hard Skills)
- HR Policies (Hard Skills)
- Talent Acquisition (Hard Skills)
- Diversity Initiatives (Soft Skills)
14. Assistant Director of Human Resources, Omni Hotels & Resorts, Dallas, TX
Job Summary:
- Lead, facilitate and optimize the delivery of consistently excellent people-related strategy in the areas of organizational design, planning, on-boarding, employee communications, training, performance management, employee relations, benefits, compensation, compliance, and mentoring
- Partner directly with the leadership team to influence organizational change and transformation
- Translate business goals into integrated, actionable talent strategies and initiatives that help grow the business and deliver results
- Establish and implement HR plans that effectively communicate and support the company’s core values, vision, and overall business objectives while paying attention to the impact on employees
- Coach and develop leaders on people practices that will create a highly engaged culture of high performance
- Deliver management coaching and training to front-line managers and senior leaders
- Partner effectively with centers of excellence including Talent Acquisition, Total Rewards, Organizational Effectiveness, HR Technology, to provide input and execute on HR programs and initiatives
- Provide guidance and input on workforce planning to support business strategy
- Analyzes trends and metrics in partnership with the broader cross-functional HR team to develop solutions, programs, and opportunities for learning
- Support and resolve complex and escalated employee relations issues
- Maintain in-depth knowledge of legal requirements related to day-to-day management of team members, reducing legal risks, and ensuring regulatory compliance
- Operate in a collaborative, positive and open manner, modeling key cultural drivers in work, team interactions and relationships with partners and employees
Job Summary:
- People Strategy (Hard Skills)
- Organizational Change (Soft Skills)
- Talent Strategies (Hard Skills)
- HR Planning (Hard Skills)
- Leader Coaching (Soft Skills)
- Management Training (Hard Skills)
- Workforce Planning (Hard Skills)
- Employee Relations (Soft Skills)
15. Assistant Director of Human Resources, The Pierre, a Taj Hotel, New York, NY
Job Summary:
- Serves as a resource to managers and to other staff regarding applications of personnel policies and procedures and interpretation of the union contract.
- Promotes effective supervision throughout the organization by providing orientation and training, supporting performance appraisal, consulting with supervisors and managers on staff concerns, and ensuring proper documentation of staff actions.
- Embrace the values of diversity, equity and inclusion and ensure these values are reflected in all HR initiatives.
- Annually review and recommend changes to a variety of HR documents.
- Plans and implements programs for staff development, staff recognition and community building, safe work practices and wellness activities, and employee retention.
- Participates in the agency’s internal grievance process including responding to and investigating allegations, grievances and complaints.
- Stays informed and in compliance with state, federal and local employment laws.
- Create and maintain strong, collaborative relationships with Program Managers.
- Simultaneously manage multiple, deadline-driven projects, tasks and initiatives.
- Accomplishes project results by identifying and clarifying issues and priorities
- Communicating and coordinating requirements
- Expediting fulfillment and evaluating milestone accomplishments
- Evaluating optional courses of action and recommending changing assumptions and direction to the Senior HR Director.
Skills on Resume:
- Policy Interpretation (Hard Skills)
- Supervisor Training (Soft Skills)
- Diversity Inclusion (Soft Skills)
- HR Documenting (Hard Skills)
- Staff Development (Soft Skills)
- Grievance Handling (Hard Skills)
- Employment Law (Hard Skills)
- Collaborative Relationships (Soft Skills)
16. Assistant Director of Human Resources, Liberty County School System, Hinesville, GA
Job Summary:
- Evaluate and assess the human resource needs of customers
- Coordinating closely with department representatives to determine and document perceived needs,
- Identifying human resource problems and customer expectations, and confirming problem definition and expectations with department representatives.
- Determine service areas and options available to address identified needs
- Gather facts and information related to problem definition for the purpose of clearly defining needs and issues and coordinate with appropriate Human Resources service areas to plan the delivery of services to meet identified and emerging customer expectations.
- Develop and communicate to customers a plan for meeting identified needs and serve as the lead person in planning and coordinating integrated HR services and in communicating and evaluating the delivery of those services
- Identify and establish agreed-upon measures and outcomes to ensure expectations are fulfilled.
- Guide supervisors and staff members regarding the application of Human Resources policies and the implementation of identified services to ensure that appropriate Human Resources practices are implemented.
- Act independently with minimal guidance and supervision.
- Maintain a strategic perspective while focusing on problem identification and solving.
- Serve as the interim/acting Director, interacting with senior leadership as appropriate.
- Report directly to the Director of Human Resources, collaborating with Corporate HR Services in the implementation and evaluation of specific Human Resources services
- Responding to direction and support from senior leadership and the DUHS Vice President of Human Resources.
Skills on Resume:
- Needs Assessment (Hard Skills)
- Problem Identification (Soft Skills)
- Service Planning (Hard Skills)
- HR Coordination (Hard Skills)
- Policy Guidance (Soft Skills)
- Independent Action (Soft Skills)
- Strategic Perspective (Soft Skills)
- Leadership Collaboration (Soft Skills)