• Assessing review of action applications.
• Conducting timely reviews of action which may involve analysing reports and correspondence, interviewing applicants by phone or personally, 
• Interpreting relevant legislation and policy and preparing a written correspondence or report with recommendations.
• Implementing alternate dispute resolution solutions in cases where appropriate.
• Making decisions on review of action cases when allocated as a delegate of the MPC.
• Working jointly with more senior officers on complex or sensitive cases.
• Managing relationships with agencies, and reviewing applicants and representatives.
• Answering telephone inquiries from employees and agencies about the review of the action scheme.
• Contributing to, and supporting the office to maintain best practice management standards for the handling of reviews and in better practice public administration.
• Leading or contributing to change and continuous improvement projects in the operational work of the office.
• Convene or participate in Promotion Review Committees.
• Assist with or perform fee-for-service activities

Skills: Action Review, Report Analysis, Legislation Interpretation, Dispute Resolution, Decision Making, Stakeholder Management, Customer Support, Process Improvement

• Work closely with the Contract Management Specialist to monitor program activity budgets and participant reimbursements in compliance with contracts/agreements.
• Develop, revise, and maintain training/onboarding resources and guides to build consistency and operational effectiveness within the department.
• Facilitate identification of and serve as main point of contact for vendors including but not limited to travel and housing service providers.
• Utilize technological tools to improve collection, standardization, and centralization of program metrics, outreach contacts, and participant communication.
• Build, plan, and coordinate administrative procedures and systems and devise ways to effectively implement the system.
• Manage schedules and deadlines of each activity agreed upon by management and partners as well as service providers.
• Monitor costs and expenses to assist in budget preparation
• Ensure that all RHD, and DDS CT contractual and state regulations and expectations are met and that the program is prepared for review with limited notice.
• Provide chart reviews to ensure all documentation is compliant with regulatory and funding sources.
• Participate in the DDS licensing process.
• Attend staff meetings and facilitate with the State Director.
• Assist in the recruitment, onboarding, and training of staff.

Skills: Budget Monitoring, Training Development, Vendor Coordination, Data Management, Administrative Systems, Schedule Management, Compliance Monitoring, Staff Recruitment and Training

• Trend, analyze, and respond to all incidents, accidents, and workers comp claims
• Maintain and update as necessary, policy and procedures manual following RHD, funding, and regulatory compliance.
• Monitor the program to ensure progress on the Strategic Plan, Recruitment and Retention Plan, Quality Management Plan, and Divisional Operational Plan.
• Complete, review, and/or monitor all program records to ensure regulatory compliance and quality of records.
• In collaboration with the State Director, monitor and manage referral and admission processes.
• In collaboration with the State Director and Senior Budget Analyst, ensure programs are operating within budget.
• Provide 24/7 on-call support to the program.
• Supervise Residential and Day Program Directors.
• Provide administrative and program support to the Director.
• Ensure the quality of services provided within the program meets DDS and RHD expectations.
• Conduct Abuse and Neglect investigations
• Complete staff performance evaluations for assigned staff.

Skills: Incident Management, Policy Development, Strategic Planning, Compliance Monitoring, Program Coordination, Budget Oversight, On-call Support, Staff Supervision

• Work with the Program Director to design and oversee outreach strategy
• Manage social media presence for Jobs-Plus events and opportunities
• Act as a Management Information System (MIS) liaison, for HRA, OCSE, and NYCHA systems and the Jobs-Plus database.
• Oversee outreach team, who will serve as liaisons and motivators
• Research and analyze community needs to determine program directions and goals
• Establish and maintain relationships with other agencies and organizations in the community to meet participant needs.
• Generate program monthly report for distribution to Goodwill’s upper management team.
• Ensure the smooth and efficient operations of the Human Resources Department, including recruitment, compensation, colleague engagement, performance management, and other related functions.
• Drive a high-performing and motivated workforce.
• Creates an environment of free communications and drives colleagues’ satisfaction.
• Alerts hotel management on potential employee relations issues and addresses them on time.

Skills: Outreach Strategy, Social Media Management, MIS Coordination, Team Leadership, Community Research, Relationship Building, Report Generation, HR Operations Management

• Utilizes first-hand knowledge and skills gained from recent industry experience (preferably in a health-related or health-related advising profession) to successfully counsel
• Advise Careers In Healthcare students interested in medical school, and other clinical fields.
• Supports the development, organization, and execution of cohort-based internship and general experiential programs and events, including any student workshops, competitions, treks, and other programming.
• Leads identification of and conducts outreach with employers in both the public and private sectors for both internships and full-time opportunities beyond postgraduate clinical pathways.
• Maintains efficient methods to track student data, quantify student engagement, and report on student outcomes
• Develops and maintains relationships with campus partners as well as with a variety of Registered Student Organizations (RSOs).
• Develops original content for career-related publications and assists with the editing and distribution of Career Services communications materials.
• Provides guidance and training to student career counselor interns.
• Ensure clear and official communications between PM, technical teams service providers, service suppliers, and external business partners.
• Ensure clear and official communications between technical teams to Academy's parents responsible aka clients.
• Ensuring resources and equipment for projects are ready for delivery.
• Monitor project delivery process and deal with issues including issues with management, partners, and clients.
• Identify and report issues that exist to PM hence consult with solutions.

Skills: Career Counseling, Program Management, Employer Outreach, Data Tracking, Relationship Building, Content Development, Team Leadership, Communication Management

• Experience working in a licensed childcare facility
• Be able to handle, positively, the demands that contact with many children and parents brings every day.
• Experience in corporate communications
• Experience in change management communications
• Stellar writing and copy-editing skills
• Experience working in diverse teams with outstanding communication abilities
• A proven ability to be flexible and shift priorities based on business needs
• Knowledge of finance and accounting
• Experience working in internal and external communications
• Experience with the use of a variety of digital channels to deliver initiatives to targeted audiences

Qualifications: BA in Economics with 2 years of Experience

• Experience conducting IRB reviews of social/behavioral research projects in a high-volume office where customer service is a priority
• Demonstrated knowledge of human subject protection and related regulations normally acquired through employment with an Institutional Review Board (IRB)
• Familiarity with Huron Research Suite (Formerly Click) software (or have used other similar IRB electronic-system software)
• Excellent judgment and sound decision-making skills
• Experience in successfully managing projects from inception through completion
• An understanding of and ability to manage highly confidential information
• Ability to communicate with a diverse group of people with sensitivity
• Demonstrated ability and comfort in teaching and presenting ethical and regulatory requirements for the protection of participants in research
• Demonstrated ability to work effectively in a complex organization and across multiple units and levels
• Ability to take initiative and work independently with an entrepreneurial spirit, flexibility, and high capacity to assess priorities and meet competing deadlines
• A strong customer service orientation, and excellent interpersonal skills

Qualifications: BA in Human Resources with 7 years of Experience

• Understanding of higher education context and the goals of Brown undergraduate education, a solid understanding of Brown's culture and educational philosophy.
• Strong skills in program management and assessment.
• Interest in and ability to engage, collaborate with, support, and educate undergraduate students. Demonstrable skills and experience in facilitation and student advising.
• Experience working collaboratively and effectively with partners within higher education and in the public and non-profit sectors.
• Ability to build collaborations with diverse communities with intellectually curious and open-minded. 
• Capable of thoughtfully identifying issues and opportunities, and articulating strategies to pursue them.
• Proven track record in furthering university diversity, equity, and inclusion initiatives while supporting students from historically underrepresented and/or minoritized backgrounds
• Excellent organizational and prioritizing skills. 
• Excellent written and oral communication skills, facilitation, and presentation skills.
• Ability to generate enthusiasm and understanding with a variety of audiences and partners.

Qualifications: BA in Project Management with 6 years of Experience

• Strong oral and written communication skills, as well as excellent presentation skills
• Ability to manage competing priorities and deadlines that are subject to change frequently
• Demonstrated knowledge of Medicaid compliance practices and regulations
• Strong facilitation, critical thinking, collaboration, and interpersonal skills with the ability to build productive cross-functional partnerships to drive business results
• Demonstrated knowledge of Medicaid healthcare compliance laws and regulations
• Excellent problem-solving, analytical, and critical thinking skills
• Must be proficient with MS Office including Word, Outlook, Excel, and PowerPoint
• Must have the ability to make sound and evaluative judgments
• Outstanding planning and organizational skills
• Proven self-starter with the ability to lead multiple projects in a fast-paced environment

Qualifications: BA in Business Administration with 3 years of Experience

• Professional experience in student engagement and success, including planning, project management, and communications.
• Exceptional project management skills with excellent communication skills.
• Ability to work independently, solve problems, take initiative, set priorities, and handle multiple projects efficiently and effectively. 
• Ability to gather disparate information and distill key points with the ability to develop material that conveys emotion
• Ability to deftly leverage the written word, visual imagery, and data to communicate key information.
• Demonstrated excellence in collaboration, creativity, organizational ability, and strong attention to detail. 
• Demonstrated ability to build and maintain positive relationships and actively contribute as a member of working teams to achieve results. 
• Ability to communicate directly and professionally that resolves differences. 
• Ability to grasp the landscape within an organization and navigate appropriately.
• Ability to make decisions in ambiguous situations, and exercise good judgment based on information and analysis in a fast-paced, dynamic, and deadline-driven environment in an organized and professional manner.

Qualifications: BA in Marketing with 5 years of Experience