Job Summary:

• Assess the client's needs and eligibility for service by undertaking assessments over the phone, on-site, and in the client's homes 
• Re-assessing client needs annually
• Develop and maintain client and carer assessments and Care Plans
• Maintain a highly effective level of interpersonal interaction with clients, families, and health professionals
• Actively promotes Baptcare within the local community
• Explain to the client and/or representative, all sections of the Client Agreement and the program/service client
• Working as part of the Assessments team will provide an excellent standard of customer service
• Assist with the smooth operations of the department ensuring effective and high-quality administration is provided to students and staff across all programs and online/digital platforms.
• Dealing with inquiries from, students and staff ensuring accurate and professional responses at all times in line with policies
• Procedures of the University and administering the policies in order to advise staff and students accordingly.
• Promote and sustain a constructive, supportive and friendly working relationship with all customers, external and internal immediate and senior management, and work colleagues.

Skills on Resume: 

• Assessment Skills (Hard Skills)
• Client Care Planning (Hard Skills)
• Interpersonal Communication (Soft Skills)
• Community Engagement (Soft Skills)
• Client Education (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Administrative Efficiency (Hard Skills)
• Policy Adherence and Advising (Hard Skills)

Job Summary:

• Planning room allocations and notifications to students
• Plan the requirements for relevant examinations, allocate and notify invigilators. 
• Ensure invigilators are properly briefed and deal with any issues that may arise. 
• Prepare payroll information for authorization in accordance with the Financial Regulations
• Accurately process multiple choice question examination sheets by agreed deadlines
• Ensure that appropriate facilities for assessments and examinations are in place in accordance with Learning Support Agreements for students
• Provide relief cover for members of the wider operational services team and be flexible and cooperative within the needs of the post
• Demonstrate good customer service experience
• Demonstrate high levels of accuracy in literacy and numeracy
• Data entry skills with a high level of accuracy and speed

Skills on Resume: 

• Organizational Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Attention to Detail (Hard Skills)
• Time Management (Soft Skills)
• Flexibility and Adaptability (Soft Skills)
• Problem-Solving Skills (Soft Skills)
• Customer Service Experience (Soft Skills)
• Numeracy Skills (Hard Skills)

Job Summary:

• Undertake interesting work covering a wide variety of topics and subject matter, including translating complex scientific information into policy and regulatory approaches
• Work with some of the largest companies and a range of stakeholders within a regulatory context
• Contribute to continuous improvement of efficient and effective regulation
• Contribute to solving environmental problems and promote ecologically sustainable development.
• Working in a team handling complaints and inquiries by phone, in writing or in person.
• Responding to complex and unique situations and complainants in crisis or distress
• Accurately assessing complaints and providing expert advice to people- – including advice that may not easily be accepted - across a broad range of topics, mostly over the phone and in writing
• Drawing on good problem-solving experience
• Exercising discretion in complaint handling, including knowing which matters need to be followed up and escalated for action
• Preparing correspondence for approval to be sent to agencies and complainants.
• Participating in community outreach and visits to Correctional Centres and Youth Justice Centres.

Skills on Resume: 

• Communication Skills (Soft Skills)
• Analytical Skills (Hard Skills)
• Problem-Solving Skills (Hard Skills)
• Teamwork (Soft Skills)
• Discretion and Judgment (Soft Skills)
• Customer Service (Soft Skills)
• Regulatory Knowledge (Hard Skills)
• Outreach and Engagement (Soft Skills)

Job Summary:

• Develop and maintain effective relationships with students, external visitors, colleagues, suppliers, and stakeholders and ensure are dealt with in a professional manner
• Actively look for ways to improve service and implement if appropriate or bring proposals to the attention 
• Monitor e-mail and telephone for messages and respond, in a professional and timely manner to requests from staff and students
• Accurately enter data on the system, produce, collate, and distribute reports within agreed timescales. 
• File and retrieve records, photocopy, and undertake general administration 
• Provide accurate and consistent information to clients in relation to assessment procedures and assist in the organization and administration of course assessment and examination programs
• Undertake assessments, sometimes with individuals and families with complex needs and circumstances and ensure a high standard of customer service
• Act within the principles of the Active Service Model and Wellness, Reablement, and Restorative approach, respecting people’s choices and promoting independence and quality of life
• Undertake care coordination, participate in case conferences, and assist eligible individuals to obtain necessary services as appropriate.

Skills on Resume: 

• Interpersonal Communication (Soft Skills)
• Customer Service (Soft Skills)
• Data Management (Hard Skills)
• Administrative Skills (Hard Skills)
• Knowledge of Assessment Procedures (Hard Skills)
• Case Management (Hard Skills)
• Adherence to Service Models (Soft Skills)
• Care Coordination (Hard Skills)

Job Summary:

• Assessing new and existing clients and developing comprehensive care plans
• Regularly monitor clients through care plan and carry out reviews
• Creation and ongoing review of the dementia behaviour management plans for clients living with dementia
• Dealing with inquiries and concerns about the service from clients or representatives and service providers
• Referring to external services
• Maintaining accurate records
• Assessment Officer Responsibilities
• Process Development Applications, Section 4.55 and Section 8.2 Applications, in accordance with statutory requirements and Council’s codes and policies;
• Provide written and verbal advice regarding land use, zoning, planning legislation, and Council’s policies and procedures;
• Represent Council in meetings with developers and representatives in regard to development proposals and preparation of applications
• Carry out reviews and revisions of relevant documents in respect of the Council's development assessment function.
• Develop person-centered, goal-directed support plans in partnership with the client, carer, and relevant stakeholders and provide referrals for appropriate services

Skills on Resume: 

• Assessment and Care Planning (Hard Skills)
• Monitoring and Review (Hard Skills)
• Dementia Behavior Management (Hard Skills)
• Client Communication and Issue Resolution (Soft Skills)
• Referral Coordination (Hard Skills)
• Record Keeping (Hard Skills)
• Knowledge of Statutory Requirements (Hard Skills)
• Communication and Representation (Soft Skills)

Job Summary:

• Undertake assessments of risk for applicants with relevant records who have applied for a Working With Children Check (WWCC). 
• Be undertaken in accordance with the relevant legislation, policies, and procedures and results in the recommendation of an appropriate outcome for each application - either a clearance or refusal.
• Read and analyze voluminous, highly sensitive, and often distressing information from a range of sources to identify risk and protective factors in a child protection context
• Take a non-judgmental approach and deal sensitively with applicants from a range of backgrounds, often in stressful circumstances, to acquire relevant information for the purpose of conducting a risk assessment. 
• All contact is over the telephone and in writing
• Identify what additional information might be to conduct the risk assessment
• Write in a clear, concise, objective, evidence-based manner to make a clear recommendation
• Work collaboratively with team members including the Team Leader and staff from business units
• Liaise with stakeholders to obtain relevant information
• Follow procedures and act in accordance with relevant legislation and policy
• Demonstrate resilience and the ability to be reflective. 
• Act in accordance with the best interests of the child while upholding the procedural fairness rights of the applicant

Skills on Resume: 

• Risk Assessment Skills (Hard Skills)
• Analytical Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Information Gathering Skills (Hard Skills)
• Report Writing Skills (Hard Skills)
• Collaboration Skills (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Compliance and Procedural Adherence (Hard Skills)