Job Summary:

• Ensuring the fairness, integrity, accuracy, and security of Assessment results and related application outcomes, by coordinating related processes and operations.
• Using knowledge and expertise to empathize with and advise candidates on assessment-related policies and related procedures for the purpose of awarding the Graduate Diploma - Chartered Accounting.
• Coordinating assessment-related projects, processes, and technologies for all delivery aspects of the CA Program and CA ANZ admission programs
• Coordinating marking events for examinations including sourcing of markers, managing the event and compilation of marks and associated processes in given timeframes and within assessment parameters
• Responding to candidates and stakeholder inquiries advising of assessment and exam policies, including applications, escalating issues to relevant stakeholders
• Managing and operating education assessment technologies (e.g. Student Information System) and associated student and results data
• Communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
• Manage the resolution of customer complaints, within given timescales
• Cross-reference data from multiple sources to help complex third parties navigate the process.
• Optimistic team player who can function in a high-pressure environment.
• Familiar with ticketing systems and know how to work tickets efficiently and independently once trained and comfortable with the tool.

Skills on Resume: 

• Attention to Detail (Soft Skills)
• Communication Skills (Soft Skills)
• Project Coordination (Hard Skills)
• Organizational Skills (Soft Skills)
• Customer Service (Soft Skills)
• Technical Proficiency (Hard Skills)
• Analytical Skills (Hard Skills)
• Teamwork and Adaptability (Soft Skills)

Job Summary:

• Have daily email and phone contact with third parties and/or customers via Zendesk (a powerful customer service platform and ticketing system that is customized to unique businesses).
• Have regular contact with Tech Support to troubleshoot platform issues in order to keep third parties unblocked and rolling on assessments.
• Diverse portfolio of 200+ assessments across several tiers and order types.
• Collaborate with Exchange Ops, Assessment Ops, Legal, Customer Experience, and Product teams to continuously evaluate and improve the assessment lifecycle, as well as ensure that data flows correctly through the system.
• Write, edit, and review an ever-evolving library of documentation.
• Responding quickly to internal requests for the sake of keeping assessments moving downstream.
• Become a subject matter expert to third parties with confidence to explain processes, goals, and constraints.
• Auditing and correcting assessment-related information, both independently and at the direction of the customer/third party.
• Arrange meetings and touch points (both internal and external) to ensure that third parties can continue making progress on assessments.
• Accommodate different requirements that come up during the completion of the assessment.

Skills on Resume: 

• Effective Communication Skills (Soft Skills)
• Technical Aptitude (Hard Skills)
• Organizational Skills (Soft Skills)
• Collaboration Skills (Soft Skills)
• Documentation Skills (Hard Skills)
• Proactive Problem-Solving (Soft Skills)
• Subject Matter Expertise (Hard Skills)
• Attention to Detail (Soft Skills)

Job Summary:

• Conduct telephonic clinical assessment 
• Direct the patient to the appropriate level of treatment through direct telephonic discussion with either the provider of the patient, the patient themselves, or a family member of the patient
• Confirm eligibility and benefit information from third-party payors to secure sponsorship of patient accounts
• Ensure authorizations or referrals for services provided are obtained and documented within timeframes as designated by contract or third-party payers
• Manage multiple complex processes related to the client's county of residence, insurance coverage, and level of care  in order to accurately determine the best course of action
• Providing SME input to develop risk assessment solutions based on an understanding of local regulatory requirements and guidance as it relates to risk assessments and wider AML agenda. 
• Apply best practice and industry knowledge in relation to AML and Sanctions risk assessment frameworks
• Support the JPMSE and JPMAG MLROs during regulatory interactions by preparing materials and by engaging with regulators in relation to the AML and Sanctions risk assessments for JPMSE and its branches
• Act as the regional GFCC lead for the firmwide AML and Sanctions Risk Assessment program.
• Stakeholder Management Stakeholder management of in-country compliance teams in over 30 EMEA locations, as well as global and regional business contacts and corporate teams.
• Supporting and articulating responses to regulatory questions and returns in relation to AML and Sanctions risk assessments
• Provide expertise to support and drive the closure of issues and action plans in relation to AML and Sanctions risk assessment for JPMSE legal entity and branches 

Skills on Resume: 

• Clinical Assessment Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Insurance Knowledge (Hard Skills)
• Authorization and Referral Management (Hard Skills)
• Process Management (Hard Skills)
• Risk Assessment Expertise (Hard Skills)
• AML and Sanctions Compliance Knowledge (Hard Skills)
• Stakeholder Management (Soft Skills)

Job Summary:

• Respond to telephone and face-to-face inquiries from individuals/agencies seeking mental health care, or information about mental health-related services.
• Appropriately direct callers to the most relevant resources. 
• Referred and presented to this facility in a mental health crisis, conducted facility-approved clinical assessments utilizing appropriate documents and screening tools.
• Counselors will be knowledgeable regarding department-specific performance improvement goals including, but not limited to, patient/family response times.
• All calls and inquiries will be gathered using the facility-approved Intake Call form and all data will be entered into the system 
• Employees will be knowledgeable about the local and regional systems of care, and demonstrate competency in accessing and coordinating information and care as appropriate.
• Provide weekly reports of the status of hospitalized clients
• Demonstrates teamwork and effective communication to accomplish client, team, and company goals.
• Help the case manager when available in all aspects 

Skills on Resume: 

• Effective Communication Skills (Soft Skills)
• Resource Navigation (Hard Skills)
• Clinical Assessment (Hard Skills)
• Performance Improvement Goals (Hard Skills)
• Data Entry and Documentation (Hard Skills)
• Knowledge of Local and Regional Systems of Care (Hard Skills)
• Reporting and Documentation Skills (Hard Skills)
• Teamwork and Collaboration (Soft Skills)

Job Summary:

• Maintain accurate, legible, organized reports
• Coordinate, schedule, and facilitate meetings with coders
• Provide updates to the Manager and department
• Participate in the development of departmental guidelines
• Ensure accurate and comprehensive data collection within established time frames
• Assist in improving audit forms/tools to analyze coding accuracy/consistency
• Prepare reports that identify trends, including inconsistencies in policies/procedures with recommendations for improvement
• Review/resolve issues from coders, administration/mangers, and clinical staff.
• Closely manage special projects to the department by providing feedback to the manager regarding deadlines and outcomes
• Obtain accurate data to complete the project by utilizing all available tools/resources, within established time frames
• Establish systems for the efficient use of the data.
• Adhere to all applicable regulatory/departmental policies related to coding/billing
• Respond to requests for data analysis/reports by reviewing/summarizing data obtained from audits and presenting to appropriate coders/managers

Skills on Resume: 

• Report Management (Hard Skills)
• Meeting Coordination (Hard Skills)
• Communication Skills (Soft Skills)
• Data Collection and Analysis (Hard Skills)
• Analytical Skills (Hard Skills)
• Issue Resolution (Soft Skills)
• Project Management (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary:

• Review daily reports to ensure documentation issues are resolved
• Establish communication mechanisms with internal/external departments to resolve pending issues
• Revise/resubmit information
• Extensively review medical records to ensure completeness for coding accuracy and optimal reimbursement
• Follow-up with appropriate departments when deficiencies/errors in documentation are noted, in a timely and efficient manner
• Conduct quality assessment audits and report findings to evaluate general medical record compliance, making  corrections
• Assist HIM management staff with specific quality assurance projects, such as JCAHO surveys.
• Assist in the training and education of new and existing coders by reviewing policies/procedures and providing feedback on coded visits
• Respond to coders’ inquiries, giving advice based on established guidelines
• Identify deficiencies and provide individual training sessions, ensuring accuracy and compliance
• Provide recommendations for departmental/group education on specific topics and areas of concern.

Skills on Resume: 

• Attention to Detail (Soft Skills)
• Communication Skills (Soft Skills)
• Problem-Solving (Soft Skills)
• Medical Record Review (Hard Skills)
• Quality Assessment and Auditing (Hard Skills)
• Project Management (Soft Skills)
• Training and Education (Soft Skills)
• Analytical Skills (Hard Skills)

Job Summary:

• Analyse and maintain academic assessment data, providing meaningful reports and presentations with key findings and recommendations to the school leadership.
• Provide clear and timely coaching and training for school administrators and faculty to understand and interpret the results.
• Maintain exam inventories, databases, and records with accuracy, integrity, and appropriate confidentiality.
• Create and safeguard an ethical environment and systems for student standardized tests.
• Keep up with trends and changes in practices of standardized tests to ensure school compliance, and communicate with relevant stakeholders (e.g. test providers, school administrators, faculty, and parents.)
• Continuously communicates with faculty to build assessments
• Provides and maintains accurate assessment reports for faculty following each assessment
• Assists in troubleshooting issues on laptops and iPads for students, faculty, and staff
• Continuously provides quality customer service to all students and employees who need assistance
• Understands accreditation standards and expectations specific to the department and adheres to policies and procedures to meet or exceed such standards
• Conducts self appropriately and consistently in accordance with the philosophy and mission of PNWU

Skills on Resume: 

• Data Analysis and Reporting (Hard Skills)
• Coaching and Training (Soft Skills)
• Record Maintenance (Hard Skills)
• Ethical Standards (Soft Skills)
• Knowledge of Testing Trends (Hard Skills)
• Communication Skills (Soft Skills)
• Technical Support (Hard Skills)
• Customer Service Orientation (Soft Skills)

Job Summary:

• Assessment Visit Coordination Liaison between Customers, Assessment Managers, and Contracted Assessors & Experts
• Management of overdue and due visits and prompt escalation of issues.
• Provide a point of contact for customers and external enquirers
• Taking ownership of inquiries and responding with relevant information
• Ensuring high-quality customer service is delivered and a customer-orientated culture is maintained.
• Actively monitor, progress, and resolve key processes and take effective action
• Resolve overdue items through collaboration and liaison with relevant parties.
• Coordinate with members of staff to ensure continuous operational cover and therefore, consistency of operations at all times.
• Maintain accurate and up-to-date internal records, files, and databases to ensure efficient retrieval of information.
• Scheduling resorts goal is scheduling resorts 60 days out and resort visits 30 days out from current auth expiration (ex: Feb – should be scheduling auth’s that end in April)
• Post Incident, Post Hospital & Miscellaneous visits happen daily
• Contacts Hospitalized clients on a weekly basis

Skills on Resume: 

• Organizational Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Customer Service (Soft Skills)
• Problem-Solving Abilities (Hard Skills)
• Time Management (Hard Skills)
• Attention to Detail (Hard Skills)
• Adaptability (Soft Skills)
• Collaboration and Teamwork (Soft Skills)