Job Summary:

• Lead and manage the Service Team comprising the Field Service, Service Sales, Technical Training and Parts teams
• Taking overall responsibility for the performance and development of the team.
• Develop and deliver the strategic plan to support multi-location and multi-product growth
• Set targets and objectives for the team, ensuring that they align with the Company’s operational requirements and overall business strategy.
• Manage Service activities to deliver guaranteed availability at expected margin, ensuring consistency of high levels of service and service engineering standards.
• Provide accurate financial data about all operational and commercial aspects of the service business to the Managing Director
• Identify areas and strategies for improvement and subsequently deliver those changes.
• Conjunct with the regional management teams, proactively grow the service business’s revenue and profitability 
• Securing risk managed business that provides timely, high quality, and cost-effective Service Engineering services.
• Lead and manage interaction with the customer and supplier base ensuring that all opportunities with existing or new clients are efficiently and satisfactorily converted to contract and personally undertake negotiations with high revenue contracts and key clients.

Skills on Resume:

• Leadership (Soft Skills)
• Performance Management (Soft Skills)
• Strategic Planning (Hard Skills)
• Target Setting (Hard Skills)
• Financial Management (Hard Skills)
• Continuous Improvement (Soft Skills)
• Business Development (Soft Skills)
• Risk Management (Soft Skills)

Job Summary:

• Lead, support and mentor the direct management team in the delivery of the objectives for the business and continuously drive changes and the improvement of processes.
• Represent the Service function at meetings with customers, applying expertise and technical input to ensure a successful outcome.
• Set forecasts and budgets for the department and regularly monitor performance against them.
• Arrange regular team and one-to one meetings to monitor progress, provide feedback and take action to ensure that all activity is on target.
• Provide team members with training, coaching and development opportunities in order to support learning and improve performance.
• Take overall responsibility for ensuring that Health, Safety, Environmental and Quality management policies and procedures are fully understood and adhered to.
• May be delegated responsibility to specific local service teams and business partners
• Available on short notice to travel country-wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally.

Skills on Resume:

• Leadership (Soft Skills)
• Strategic Thinking (Soft Skills)
• Communication (Soft Skills)
• Financial Management (Hard Skills)
• Team Management (Soft Skills)
• Training and Development (Soft Skills)
• Health, Safety, and Quality Management (Hard Skills)
• Flexibility and Travel (Soft Skills)

Job Summary:

• Relationship with customers and technical offices operating within the area.
• Continuous relationship with colleagues operating in the area (commercial, installation, quality).
• Coordinate, supervise and technical support to external Service Centers (third parts)
• Responsible for ordinary and extraordinary maintenance activities within the area.
• Scouting of new Service Centers to integrate/improve the current network of Technical Assistance Centers.
• Manage customer complaints involving other internal departments (RandD, Quality, Logistic) to define solutions and practices to be adopted.
• Continuous monitoring of field activities in order to guarantee service level agreement (SLA), operative margin and Customer Satisfaction.
• Drafting of complete technical reports to be shared with internal and external assets.
• Be in charge of Safety and Environment in the sites where Service activities take place.

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Interpersonal Communication (Soft Skills)
• Leadership and Coordination (Soft Skills)
• Problem-solving Skills (Soft Skills)
• Network Expansion and Improvement (Hard Skills)
• Monitoring and Analysis (Hard Skills)
• Technical Report Writing (Hard Skills)
• Safety and Environmental Management (Hard Skills)

Job Summary:

• Responsible for enhancement of quality of Service
• Ensure Sales Service and drive Customers and Dealer satisfaction as per norms
• Ensure clearance of defective stock and ensure warehouse hygiene, to reconcile dealer and ASC account.
• Coordinate with Sales Team on service requirements
• Develop a network of Authorized service centers in territory
• Monitor and Nurture ASC to improve service operations
• Support them to achieve R24 and R48 resolution targets.
• Supervise Technical service skills and arrange training for improvement.
• Arrange Training programs for ASCs and service engineers
• Ensure effective feedback on quality improvement and reporting and implement ISO procedures at branch and ASC locations.
• Approach the job with Competence, Integrity, and Professionalism
• Provide on the job training and a safe work environment for new employees

Skills on Resume:

• Quality Management (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Inventory Control (Hard Skills)
• Coordination (Soft Skills)
• Network Expansion (Hard Skills)
• Performance Monitoring (Hard Skills)
• Technical Training (Hard Skills)
• Compliance Management (Hard Skills)

Job Summary:

• Explain to the customers how services work
• Implement, Training, Consulting, Managed Services, and Technical Account Management
• Understand what the customer wants to buy and create a value proposition and plan
• Lead scoping calls, propose solutions, develop accurate estimates
• Write Statements of Work (SOW), and handle objections from customers
• Work with Sales team to respond to RFI and RFQ solicitations
• Answer questions related to service solutions
• Provide training and mentoring to the Sales team
• Monitor project status to identify risks and resolve issues 
• Own services pursuits in the territory, improve services and sales collateral
• Ensures completion of services and management of order backlog

Skills on Resume:

• Communication Skills (Soft Skills)
• Service Implementation (Hard Skills)
• Customer Understanding (Soft Skills)
• Solution Proposal (Hard Skills)
• Technical Writing (Hard Skills)
• Collaboration with Sales (Soft Skills)
• Training and Mentorship (Soft Skills)
• Project Management (Hard Skills)

Job Summary:

• Regular audit of ASC instead of standard operating procedures given. 
• Regular audit of defective parts, defective units returned.
• Meeting with technicians and reviewing the productivity of a team
• Share the performance every day by mail
• Recurring escalation RCA and understanding customer satisfaction.
• Actions on escalation and root cause identification. 
• Visiting escalated customer and recover
• Viability of ASC, Training ASC on all revenue making options such as accessories, EWC and guiding/ training for achieving the same
• Regular on-field training Field visit with technicians
• Understand the service satisfaction of customers & discuss in morning meetings to improve NPS
• Interaction with sales team and understanding the requirement
• Plan service support Management skill and rapport development
• CRM Management, Call Monitoring, part master check, Call Audit, Hold Job Monitoring

Skills on Resume:

• Auditing Skills (Hard Skills)
• Team Productivity Evaluation (Hard Skills)
• Communication Skills (Soft Skills)
• Root Cause Analysis (RCA) (Hard Skills)
• Customer Relations and Recovery (Soft Skills)
• Training and Development (Hard Skills)
• NPS Improvement Strategies (Soft Skills)
• Collaboration and Planning (Soft Skills)

Job Summary:

• Develop, plan, and implement the service budget within the area or region by including the installed base, the contractual/non-contractual work and the sales programs in accordance with target agreements provided by the Country Service Head and Business Support
• Ensure the highest technical, operational, and financial performance on equipment services, repairs and maintenance, upgrades, updates on products according to design technical specifications, achieve acceptable performance standards and site-specific customer expectations.
• Maintains the highest customer satisfaction by being the One Face to the Customer and act as a Customer Care Manager in area/region, ensuring that all customer requirements and service obligations are met.
• Manage customers and provide site-specific support to the field force in any technical-related issues ensuring better service experience
• Contract performance management, ensuring agreed service obligations and expectations with customers are met. 
• Perform routine service performance reporting and communication with customers in area/region of responsibility
• Ensures service data accuracy and quality reporting, incl. field insight into customer needs, KPIs, service notifications
• Equipment performance issues, and known technical errors as well as provision of technical capacity, know-how and experience for troubleshooting and problem-fix or resolution
• Implement product technical guidelines, service guidelines, and delivery processes/tools as well as Siemens Remote Services (SRS), Teamplay Fleet among digital platforms and solutions to meet operational KPIs/targets
• Ensure extensive sales support to the local Product sales organization. 

Skills on Resume:

• Financial Management (Hard Skills)
• Technical Expertise (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Leadership and Team Management (Soft Skills)
• Contract Management (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Problem-Solving and Troubleshooting (Hard Skills)
• Sales Support (Soft Skills)

Job Summary:

• Implementing plans, programs, and processes designed to meet or exceed respective Area’s goals and objectives
• Maximizing market potential in all business segments to include new bookings (sales), revenue, and profitability.
• Managing the respective Area to an approved financial plan which includes operating expenses, manpower, capital, and inventory.
• Identify, select, and develop potential new and existing accounts such as architects and engineers, electrical contractors, major end users, and general contractors with the emphasis on expanding customer base and product breadth.
• Maintaining effective customer communications along with building solid customers relationships from initial contact through order acquisition, delivery and installation, and service. 
• Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning installation and service issues, thereby minimizing customer concerns and enhancing customer relations.
• Responsible for setting fair and manageable territories for service coverage. 
• Ensure that fair and effective performance measures, and that employees are motivated to achieve and/or exceed goals and objectives utilizing sound management tools and practices.
• Organize, develop, and empower local staff into a cohesive and effective team trained and motivated to grow the business. 
• Hiring quality individuals who possess the skills, knowledge, and experience to fill open job positions. 

Skills on Resume:

• Strategic Planning (Hard Skills)
• Sales and Business Development (Hard Skills)
• Financial Management (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Territory Management (Hard Skills)
• Performance Management (Soft Skills)
• Team Building and Leadership (Soft Skills)
• Recruitment and Talent Management (Soft Skills)

Job Summary:

• Identify areas such as business and product knowledge, where training and development will enhance the local office’s opportunity to meet current and future business needs. 
• Maintain an open channel of communication among all departments and personnel to ensure consistent dialogue designed to foster initiative and maintain employee morale.
• Ensures that all employees comply with corporate safety programs. 
• Ensuring that employee safety training is thorough, complete, and up-to-date.
• Identifies safety issues and hazards and notifies corporate safety officers of those conditions that require corrective actions. 
• Ensuring that corporate policies associated with affirmative action and equal employment opportunity for all are fully implemented, managed, and monitored. 
• Abides by Federal, State and local laws and regulations, as well as Company policies and procedures.
• Supports with technical solutions and knowledge transfer during sales offers, demonstrations and installations
• Ensures smooth and efficient communication across the organization for customers and key accounts. 
• Collaborates with local Sales and Products managers, Service Operations (CCC), Area Service Managers, Applications and Education, and Business Support
• Hire, develop, train and coach CSEs, hold leadership and disciplinary responsibility for the staff or direct reports. 

Skills on Resume:

• Training and Development Planning (Hard Skills)
• Communication Skills (Soft Skills)
• Safety Compliance Management (Hard Skills)
• Safety Training Administration (Hard Skills)
• Compliance Management (Hard Skills)
• Legal Compliance Knowledge (Hard Skills)
• Technical Support (Hard Skills)
• Collaboration and Teamwork (Soft Skills)