AGILE COACH JOB DESCRIPTION

A team that cannot tell you its velocity from last sprint, or why three stories slipped for the fourth consecutive cycle, has a coaching problem. That is what the Agile Coach exists to solve: not process theater, but a measurable shift in how engineering squads plan, commit, and learn. The role lives closest to the delivery layer, sprint ceremonies, backlog health, team retrospectives, and the cross-squad dependencies that quietly sink release dates. Seniority ranges from mid-level practitioners coaching one or two squads to senior coaches accountable for transformation across a Product and Engineering organization of ten or more cross-functional teams.

As the Agile Coach, you own the adoption and continuous maturation of agile practices across engineering and product teams, translating Scrum, Kanban, and scaled frameworks into measurable improvements in delivery predictability and team autonomy. You report into a Head of Agile Delivery or Director of Engineering and work daily alongside Scrum Masters, Product Owners, and technical leads spanning multiple squads.

Career Impact: Coaching engineering organizations through SAFe or Scrum@Scale adoption builds the kind of cross-functional transformation credential that advances practitioners into Agile Lead and Head of Delivery roles.

Business Impact: When sprint commitments become reliable, and impediments get resolved before they cascade, product teams ship features that users actually asked for, on the timelines that marketing and sales planned around.

Growth Opportunity: Exposure to OKR-setting, flow metrics, and agile health assessments expands a practitioner's toolkit well beyond ceremony facilitation, opening pathways into organizational design and enterprise coaching.

• Coach Scrum teams and individual members in sprint planning, retrospectives, and backlog refinement to build lasting delivery habits.
• Facilitate scaled agile ceremonies, including Program Increment planning and Scrum of Scrums, across multiple cross-functional teams.
• Assess team agile maturity against defined criteria and build tailored improvement plans with measurable milestones.
• Identify and remove delivery impediments by partnering with engineering managers, product owners, and technical leads.
• Design and deliver agile training workshops for practitioners, product managers, and executive stakeholders at an appropriate depth.
• Guide Product Owners in backlog prioritization, user story decomposition, and acceptance criteria to improve sprint readiness.
• Monitor delivery performance metrics, share findings with teams and leadership, and adjust coaching approaches based on data.
• Establish a community of practice to share learnings, align coaching standards, and scale agile capability across the organization.

• Bachelor's degree in Computer Science, Engineering, Business, or equivalent work experience.
• 3 or more years of hands-on agile coaching experience, with demonstrated results improving team delivery predictability.
• Active certification in one or more agile frameworks, such as CSM, A-CSM, CSP, or PMI-ACP.
• Prior experience as a Scrum Master on a software delivery team, with working knowledge of engineering development practices.
• Proven ability to facilitate retrospectives, PI planning, and other ceremonies for teams of varying agile maturity.
• Skilled at influencing behavior change in peers, team leads, and senior managers without formal authority.
• Working knowledge of scaled agile approaches, including SAFe, LeSS, or Scrum@Scale.
• Strong written and verbal communication skills, with the ability to adjust depth and tone for technical and non-technical audiences.

• Certification in a scaled agile framework, such as SAFe SPC, SAFe RTE, or LeSS Practitioner, with hands-on rollout experience.
• Background in software engineering, QA, or product management, enabling credible coaching on technical practices including CI/CD and test-driven development.
• Experience applying flow metrics, cycle time, throughput, and cost of delay, to diagnose and improve delivery performance.
• Familiarity with OKR frameworks and experience helping teams translate strategic goals into sprint-level commitments.

• Sprint commitment rate, measuring the percentage of planned story points completed per sprint across coached teams.
• Cycle time trend, tracking week-over-week reduction in time from story start to acceptance.
• Team agile maturity score, assessed quarterly using a structured health-check model across Scrum events and practices.
• Impediment resolution time, counting average days from impediment raised to cleared across all coached squads.
• Training reach, measured by the number of practitioners and leaders who completed agile workshops per quarter.
• Typical tools: agile planning and tracking (commonly Jira or Azure DevOps); retrospective and facilitation (commonly Miro or EasyRetro)

• Base Salary Range: $110,000 to $155,000 per year
• Bonus: Annual performance bonus of 5% to 12% of base salary
• Equity: RSUs offered at mid-to-senior levels; varies by company stage
• Health Benefits: Medical, dental, and vision coverage; employer contribution is typical
• PTO: 15 to 25 days annually; some companies offer open PTO
• Common Perks: Professional certification reimbursement, remote or hybrid flexibility, learning and development budget

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion is required as a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in any stage of the hiring process should notify the recruiting team. Candidates must be authorized to work in the United States.

The Agile Coach at Resolution Life US owns the strategy and approach to Agile practices and methodology across all enterprise teams, driving cultural change and business value generation through scaled ceremonies, dependency management, and hands-on coaching from design through delivery. Reporting to senior leadership, the Agile Coach partners with Scrum Masters, program teams, and cross-functional stakeholders to remove impediments, sustain Agile adoption, and unlock organizational potential at every layer.

Key Responsibilities

• Creates a culture of high performance and teamwork across the enterprise.
• Coaches people across all layers of the enterprise to change mindsets and behaviors and unlock potential.
• Continuously evolves ways of working to ensure the realization of business and customer value.
• Supports scaled agile ceremonies that enable cross-team prioritization, dependency management, and alignment with company strategy.
• Builds and leads the approach to Agile methodology through analysis, design, development, testing, and management to drive impact across the enterprise.
• Coaches teams through complex situations to achieve the greatest level of efficiency in applying Agile values, principles, frameworks, and approaches.
• Proactively identifies areas for improvement and develops training sessions and workshops.
• Drives the organization-wide Agile adoption strategy and rollout of strategic execution plans, and sustains and continuously develops Agile methodologies.
• Develops coaching methods to guide teams in using and sharing data to improve outcomes, delivery, and organizational support.
• Provides leadership, direction, and coaching to agile programs and scrum teams, and serves as an escalation point for impediment removal for Scrum Masters and scrum teams.
• Manages and participates in special projects and performs other duties as assigned.

Required Qualifications

• Bachelor's degree in Computer Science, Business, or equivalent field required; Master's degree beneficial.
• 8+ years of working experience in Agile methodologies.
• 5+ years of working experience as an Agile Coach in fast-moving environments, including coaching and training individuals and teams in Agile concepts and practices.
• Experience coaching teams on how to build a trusting and safe environment.
• Experience building a culture that promotes transparency, accountability, autonomy, bias for action, and adaptation.
• Demonstrated experience driving Agile transformations from design to implementation.
• Previous hands-on experience as a Scrum Master, leading complex technology programs and projects using Scrum and other Agile approaches.
• Ability to work as a Product Owner and Scrum Master, and to build new squads and set up delivery processes aligned to Agile principles and practices.
• Knowledge of technical engineering best practices, including test-driven development, continuous integration, and DevOps.
• Proficiency with tools such as Jira.
• Strong collaborative problem-solving, communication, facilitation, persuasion, influence, decision-making, and conflict resolution skills.
• Ability to lead complex strategic engagements with a high degree of autonomy in a fast-paced environment.

Embedded within a large, distributed product development organization, the Agile Coach drives continuous improvement and Lean change management across workstream leaders, program managers, and squads to advance agile adoption and business objectives. Working closely with executives, communities of practice, and coaching peers, the Agile Coach builds Agile mindsets, leads measurable process improvement initiatives, and cultivates a continuous learning environment that supports self-sufficient delivery teams.

Core Functions

• Provides agile coaching centered around continuous improvement and Lean change management for a large, distributed product development team.
• Supports the facilitation of change initiatives to support the attainment of business objectives.
• Works closely with workstream leaders, program managers, and squads to build and reinforce the Agile mindset, adopt organizational values, and embed Agile principles into day-to-day work.
• Works with leaders to identify and prioritize improvement opportunities and define improvement initiatives in support of organizational objectives.
• Leads process improvement initiatives with quantifiable results.
• Assists agile delivery teams in self-managing their work and coaches them toward self-sufficiency.
• Leads and inspires a team with diverse backgrounds, skills, and passions.
• Provides thought leadership by participating in Communities of Practice, Lean Coffees, Hack Week activities, and other workshops as needed.
• Facilitates quarterly assessments of teams to measure change adoption and attainment of key results.
• Cultivates a continuous learning environment, delivering education and training for effective Agile delivery teams.

Qualifications & Experience

• Certification in Management 3.0 Foundations or Professional Scrum Master II/III is considered an asset.
• Deep background in coaching and developing people, and in influencing behavior change toward constant improvement.
• Hands-on coaching experience in multiple Agile frameworks, including Scrum, Kanban, Nexus Scrum, and SAFe.
• Practical experience in an Agile role before coaching.
• Experience coaching executives with agile portfolios and business agility.
• Knowledge of Agile Engineering practices, including Enterprise Architecture, DevOps, CI/CD, Test-Driven Development, and BDD.
• Strong facilitation skills to achieve alignment across all levels of the organization.
• Ability to assess change impact, conduct impact analyses, and monitor change readiness.
• Comfort and confidence working independently, with the ability to take initiative.
• Collaborative approach with the ability to work across the organization, both within and outside of the product.
• Intellectual curiosity and a love of learning new skills and concepts.
• Comfort with ambiguity and an ability to recognize and act as an agent of change.
• Recognition that leadership is not by authority and that contributions are not constrained by role definition.

Reporting to organizational leadership, the Agile Coach guides teams and the organization on the use of Agile and Scrum practices to meet goals, serving as the first Scrum Master to develop best practices and prepare for additional teams and capacity. Partnering with managers, product owners, and stakeholders, the Agile Coach shapes delivery by building trust, improving estimation practices, facilitating ceremonies, and radiating transparency across the organization.

Primary Duties

• Guides teams and the organization on the use of Agile and Scrum practices to meet goals.
• Promotes self-organization within teams to balance and meet competing needs.
• Removes impediments to delivery by working with managers, product owners, and other stakeholders to improve work visibility and organization.
• Builds trust and psychological safety with an emphasis on problem-solving.
• Improves team delivery by developing solid estimation practices that lead to more reliable measurement of velocity.
• Improves team delivery by managing daily stand-up meetings and end-of-sprint review and retrospective ceremonies.
• Facilitates productivity by helping teams define solid definitions of done and making responsible commitments each sprint.
• Assists with internal and external communication, improving transparency, and radiating information.
• Supports and educates the Product Owner, especially on grooming and maintaining the product backlog.
• Serves as the first Scrum Master to develop best practices and prepare for additional teams and Scrum Masters to be added to capacity.
• Participates in readiness reviews of stories.

Skills & Qualifications

• 3+ years of experience in the Agile Coach role, including training and mentoring of junior Scrum Masters.
• Prior experience in a software development or quality assurance role.
• Awareness and experience with widely used Agile techniques, including User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games.
• Knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Knowledge of various patterns and techniques for improving visibility and collaboration with business stakeholders using tools and story completion metrics.
• Knowledge and use of Kanban to organize work that does not easily fit with Scrum practices.
• Familiarity with development technologies such as cloud hosting, Java, C++, and React.
• Excellent communication and mentoring skills.

Sitting at the intersection of data product development and Agile transformation, the Agile Coach at Vistaprint's Data and Analytics organization delivers hands-on coaching, facilitation, and mentoring to advance agile maturity and build an agile training curriculum across cross-functional teams. Operating across product owners, technologists, and data engineers, the Agile Coach leads team transformation efforts that strengthen self-organization, identify agile champions, and support the organization's mission to become a world-leading data-driven company.

Duties

• Contributes to the establishment of organization-wide guidelines and develops an agile training curriculum.
• Transforms data product teams toward more sophisticated usage of Agile principles and practices.
• Provides facilitation, hands-on coaching, guidance, and mentoring to increase an agile mentality across teams.
• Helps develop product owners toward better practices, including prioritization, writing user stories, and managing expectations.
• Strengthens self-organization, teamwork, and management of teams by evangelizing ceremonies and practices.
• Identifies agile champions and develops them to scale agile impact across the organization.
• Actively identifies impediments and works across the organization to remove them.
• Provides support to the team through servant leadership and leads by example to drive organizational health.

Education & Experience

• Bachelor's degree in Computer Science or equivalent.
• Certification as Scrum Master, Agile Coach, or similar qualification.
• Certification in Scaled Agile (SAFe) and/or as Product Owner.
• Consistent track record in agile mentorship with Scrum.
• Deep understanding of agile practices and methodology, with high situational awareness and emotional intelligence.
• Hands-on experience applying agile practices in the context of cross-functional data product teams.
• Basic understanding of Data Platform, Data Warehouse, and/or Data Science methods.

A key member of the agile coaching community, the Agile Coach leads and facilitates Agile practices across the organization, building tailored growth plans and supporting transformation initiatives for teams and individual practitioners at all levels. Collaborating across leadership, coaching peers, and agile practitioners, the Agile Coach delivers measurable impact by assessing team and organizational health and mentoring agile professionals through their continuous improvement journey.

Functions

• Assesses agile team and organizational health.
• Builds tailored growth plans across teams.
• Prioritizes coaching activities with clients.
• Leads and facilitates Agile practices and coaching activities across the organization.
• Supports and participates within the greater agile coaching community.
• Mentors agile practitioners.
• Assists with leading transformation initiatives.

Requirements

• Certification in one or more Agile frameworks or roles.
• 2+ years of minimum experience as a Program Agile Coach.
• Experienced problem solver with the ability to lead, teach, mentor, advise, and support people through their agile journey.
• Resilience, openness to feedback, and commitment to continuous improvement.
• Appreciation for multiple Agile frameworks with a pragmatic rather than purist approach.

Predictable, business-responsive delivery depends on the Agile Coach, who builds the Agile Leadership capability and servant leadership team within the Product, Engineering, and Design organization by establishing planning cadences, ceremonies, and a roadmap to company-wide adoption. Based within a cross-functional structure and reporting into the Director of Agile Delivery, the Agile Coach fosters continuous improvement through experimentation, data-backed insights, and coaching that increases team satisfaction and delivery predictability.

Leadership Responsibilities

• Works with the Director of Agile Delivery and peers to understand existing processes, practices, and gaps.
• Demonstrates progress in helping teams understand the reasoning behind chosen agile practices and tools.
• Fosters continuous improvement by guiding teams to self-reflect, identify opportunities, be transparent about failure, and improve through experimentation.
• Communicates cross-functionally to update others in the organization and unblock issues.
• Supports and coaches product managers on agile practices, including backlog refinement and prioritization, epic and feature decomposition, and writing stories and acceptance criteria.
• Helps establish organization-wide planning cadences, ceremonies, and expectations.
• Assists with publishing goals and measurements for ongoing improvement and observability of current value delivery.
• Improves the ability for teams to pivot on changing business needs and increases predictability in planning and delivery.
• Increases team satisfaction as evidenced by participation, retrospectives, and other feedback mechanisms.
• Improves the ability to solve complexity with teams by encouraging and supporting experiments and hypothesis testing.
• Establishes knowledge development and re-use practices across the organization.
• Works with the team to establish a roadmap to company-wide adoption of agile practices.

Position Requirements

• 3+ years of experience in an Agile environment.
• Experience helping to execute one or more scaled agility approaches, such as Scrum@Scale, LeSS, Spotify, or Flow Metrics.
• Practiced application of multiple team-level Agile methodologies, including Scrum, Kanban, Lean, and XP, with an emphasis on engineering contexts.
• Ability to work at the intersection of Agile, Lean IT, and DevOps to drive high performance across the engineering organization.
• Ability to create and maintain positive, influential relationships with others in leadership.
• Ability to deliver fact-based, data-backed insights to leadership to shape process and cultural change.
• Excellent verbal and written communication skills, with the ability to decompose complex problems into small increments.
• Curiosity, patience, flexibility, and a hypothesis-driven approach to problem solving, combined with the ability to facilitate complex situations across a wide variety of personalities.
• Strong optimism and a can-do attitude with the ability to influence and collaborate both within and outside the team.

As the Agile Coach within the Consulting practice, this role shapes end-to-end Agile project delivery across business units by working as Product Owner, Scrum Master, and Agile Trainer while contributing to business development and a global agility community of practice. The consulting practice relies on this work to drive Agile adoption, integrate DevOps and CI/CD into client solutions, and communicate complex transformation ideas across all organizational levels in sectors including banking, energy, and pharma.

Accountabilities

• Drives Agile adoption across business units and the development of an Agile community of practice.
• Supports Agile projects end-to-end, including definition, launch, and delivery.
• Supports the development of DevOps and CI/CD practices.
• Works as Product Owner, Scrum Master, Agile Coach, and Agile Trainer across different projects.
• Organizes and facilitates workshops.
• Actively contributes to the development of the consulting practice, including business development, leading, and mentoring others.

Background & Experience

• Advanced graduate degree in business administration, computer science, economics, engineering, or equivalent.
• Certification in one or more Agile methodologies and frameworks, such as CSPO, CSM, PMI-ACP, or equivalent.
• 4 to 6 years of experience leading Agile projects.
• Experience and/or certification in a Scaled Agility environment, such as SAFe, is considered an asset.
• Experience and/or certification in Lean practices is considered an asset.
• Knowledge of technical engineering best practices, including TDD, CI/CD, and DevSecOps.
• Experience in understanding clients' needs and contributing to the design and/or implementation of digital transformation projects.
• Ability to communicate complex ideas effectively, both verbally and in writing, across all levels of an organization.
• Experience in business development activities, including consultative selling and writing high-quality proposals.
• In-depth knowledge of at least one industry sector, such as Banking and Insurance, Energy and Utilities, Transport and Mobility, Pharma, or Public and EU.
• Knowledge of how digital transformation influences decision-making and process efficiency at all organizational levels.

Agile Coach owns squad-level and tribe-wide coaching by applying systems thinking and organizational change expertise to guide teams toward quality work, continuous improvement, and sustained motivation. Success in the position means working daily with multiple squads, engaging individually with members and leaders, and advocating for agile ways of working by setting ambitious standards and sharing knowledge beyond the tribe to influence lasting culture change.

Strategic Responsibilities

• Uses systems thinking skills and organizational change experience to empower the tribe to evolve as a continuously improving entity.
• Assists other leaders of the tribe in staying true to agile values and principles.
• Works daily with several squads to guide and support them on their journey to quality work and continuous improvement.
• Engages at an individual level with squad members and other leaders to provide coaching support on becoming better agilists.
• Contributes to the well-being and motivation of employees as part of the tribe's longer-term success.
• Advocates for the agile way of working by setting ambitious standards and sharing knowledge and skills outside of the tribe to influence culture change.

Knowledge, Skills & Abilities

• 3+ years of experience and practical understanding working as a Scrum Master or Agile Coach.
• Skilled facilitator capable of organizing effective collaboration online with distributed participants across time zones and cultures.
• Coaching and teaching experience with the ability to assist people in growing as agilists.
• Understanding of how to practically enable collaboration and teamwork.
• Uncompromising commitment to quality of work and agile values and principles, while recognizing that one size does not fit all.
• Strong communication skills with fluency in spoken and written English.
• Proven ability to drive meaningful and lasting organizational change while meeting people where they are and supporting their growth from there.

The Agile Coach produces behavioral, structural, and procedural uplift across organizational ways of working by conducting tailored one-on-one training, immunity-to-change workshops, and stand-ups, planning, and retrospective sessions for teams at all levels. Reporting into senior agile leadership, the Agile Coach works closely with coaching peers to translate Lean, Agile, change management, and coaching trends into practical solutions and drive shared thought leadership across the organization.

Day-to-Day Responsibilities

• Embodies an agile mindset and is outcomes-driven.
• Conducts tailored one-on-one training for teams on stand-ups, planning, story slicing, estimation, retrospectives, flow of value, and OKR setting.
• Focuses on cultural adoption of new ways of working by conducting immunity-to-change workshops.
• Observes senior agile leadership and helps adjust and coach as required.
• Helps the leadership team understand and prioritize support needed to visualize work on Tribe and Squad walls.
• Engages with coaching peers and helps drive thought leadership across the organization through the translation of Lean, Agile, change management, and coaching trends into practical solutions.

Professional Experience

• Capable of identifying and building the capability and confidence of individuals and teams.
• Constructively challenges the status quo to enable positive change.
• Systems thinker who understands that the organization operates as part of a complex network and works closely with coaching peers to ensure alignment and share best practices.
• Demonstrates a thirst for understanding the customer, defining the problem, and developing solutions through the customer's perspective.
• Understands the importance of winning hearts and minds to achieve intended change benefits and supports leaders in working through the emotions arising from uncertainty.
• Has a deep commitment to listening intently and receptively to others, consciously paying attention to emotions in the room, to uncover what is really going on and adjust coaching tactics accordingly.
• Highly pragmatic and practical-minded person with an absolute focus on the rapid delivery of customer value.

Embedded within technology and HR leadership, the Agile Coach develops outcome-based ways of working, oversees Scrum events, and forges partnerships with organizational leaders to drive cultural change and ensure the organization remains at the forefront of Agile best practices across multiple cross-functional teams. Working closely with tech leads and coaching peers, the Agile Coach advances individual employee growth, uses metrics and data to drive improvements, and enables collaboration across teams and departments at the company level.

Role Responsibilities

• Helps the organization define and continuously improve outcome-based ways of working, visualize and remove systematic bottlenecks, empower individuals, and foster a safe learning culture.
• Assesses and develops employee performance, helps set goals, gives continuous feedback, and defines and improves the working culture.
• Coaches a Scrum team and individual team members to attain Agile maturity and supports wider organizational adoption of an Agile mindset.
• Collaborates with HR and tech leads to ensure individual employee growth and development, and challenges preconceived ideas to bring out the best results in people.
• Promotes and advocates a culture of continuous improvement, drives cultural change, and ensures the organization is at the forefront of industry best practices.
• Evaluates the level of maturity of the Agile team and highlights opportunities for improvement.
• Forges partnerships with organizational leaders, enables collaboration across teams and departments, and helps identify and implement changes at the company level.
• Oversees Scrum events depending on the team's requirements.
• Understands how to use metrics and data to drive improvements.

Experience & Qualifications

• 5–10 years of experience coaching technology teams to improve efficiency, effectiveness, and ways of working.
• Experience working in high-growth environments with responsibility for multiple teams and leading the agile function.
• Experience working in organizations with more than 10 cross-functional teams and seeing the successful delivery of larger initiatives in complex environments.
• Proven track record of making a real impact and influencing change, recognized by senior leaders within the organization.
• Knowledge of Agile SDLC principles and practices, and the ability to coach team members in different frameworks without relying on any single approach.
• Knowledge of various methodologies, including Lean, Scrum, Kanban, and DevOps, with experience using Jira and Confluence.
• Strong interpersonal, facilitation, communication, and problem-solving skills.

Reporting to internal stakeholders, the Agile Coach guides and coaches Scrum teams on Agile practices and principles to deliver high-quality products in a healthcare environment, ensuring Scrum events, self-organization, and documentation standards are well defined, followed, and consistently applied. The Agile Coach works with internal and external stakeholders to influence decision-making, resolve impediments across Scrum Masters, and advance Agile practices throughout the organization.

Core Responsibilities

• Guides and coaches the Scrum team on how to use Agile practices and principles to deliver high-quality products and services.
• Gets the team to a high-performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Ensures Scrum is understood and that the team adheres to Scrum theory, best practices, and guidelines.
• Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge, and effective internal and external communication.
• Works with the Scrum team and internal and external stakeholders to influence and drive decision-making and support organizational project or product teams.
• Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Contributes to the advancement and improvement of Agile practices within the organization.
• Facilitates and supports all Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Technical Qualifications

• 2+ years of relevant experience as a Scrum Master or Agile Coach.
• Experience as a software QA engineer or developer is considered an asset.
• Familiarity with ISO 27001, ISO 14971, and healthcare environments is considered an asset.
• Strong intrinsic motivation to design effective processes and ensure adherence.
• Ability to work cross-functionally with different teams as a respected communicator.
• Good understanding of programming languages and system architectures.
• Excellent communication skills in English; proficiency in German is considered an asset.

Sitting at the intersection of engineering squad capability and Agile operating model improvement, the Agile Coach develops hands-on support for engineering teams by analyzing multiple Agile approaches, gathering delivery metrics, and building the trust needed to motivate change. Operating across squad coaching, facilitation, and delivery performance analysis, the Agile Coach advances the technology Agile delivery operating model and enables sustained squad performance by resolving emotional dynamics and defining clear learning objectives.

Scope of Work

• Provides hands-on support to engineering teams in adopting an Agile mindset and practices, with a focus on growing team capabilities.
• Implements and continuously improves the technology Agile delivery operating model.
• Analyses the benefits of multiple Agile approaches and helps teams adopt the most appropriate one.
• Gathers and shares metrics around delivery performance and improvement.
• Facilitates the process rather than giving answers and recognizes where emotional dynamics are at play within a group.
• Influences by building positive relationships and motivating the need for change.
• Teaches with experience and helps others understand the purpose of learning by defining clear learning objectives.
• Builds trust, encourages, and motivates the squad.

Qualifications & Experience

• 4-year college degree or equivalent experience required.
• Basic Agile certifications, such as SAFe, Scrum at Scale, or LeSS, are considered an asset.
• 3+ years of agile facilitation experience.
• 3+ years of working with multiple functional teams.
• 3+ years of experience working within a larger Agile software organization in a non-facilitation role.
• Ability to effectively mentor teamwork skills and the application of agile principles in teams, individuals, and team leadership.
• Active listening skills and the ability to use open-ended questions to evoke discovery and insight.
• Willingness to experiment, fail, and innovate in finding effective ways to work together in a distributed-first organization.
• Resilience and the ability to identify when individuals do not share understanding.
• Ability to give feedback with insight and candor to teams and individuals.

A key member of a geographically distributed agile coaching team, the Agile Coach advances agile transformation for Automotive application development programs by coaching development teams, product owners, project managers, and management on agile culture across cross-site virtual projects. Collaborating across development centers, hardware and software stakeholders, and classical project organizations, the Agile Coach designs and implements scaling frameworks that maximize team self-management and drive collaboration across all organizational functions.

Work Activities

• Works with the organization toward an agile organizational structure and brings agile elements into daily work.
• Integrates agile methods into classical project organizations and interfaces.
• Coaches development and project teams, product owners, project managers, management, and other stakeholders on agile culture and development.
• Improves team members' self-managing skills to maximize team performance and foster collaboration.
• Organizes, manages, and facilitates agile working methods while considering relevant business processes.
• Designs and implements agile scaling frameworks.
• Communicates openly, clearly, and coherently and establishes successful cooperation with all levels and functions of the organization.

Education & Experience

• Degree in electrical engineering, business management, or a similar field.
• At least 5 years of experience in hardware development and/or as an agile team coach.
• Solid experience in agile product development and agile engineering, as well as sound knowledge of classical project management methods.
• Solid experience in methods such as Kanban, Scrum, Lean management, business process reengineering, change management, Flight Levels, and Design Thinking, as well as agile scaling methods.
• Experience in semiconductor development or semiconductor manufacturing is considered a strong advantage.
• Fluency in English required.

A continuous improvement culture that generates high-quality delivery outcomes depends on the Agile Coach, who produces the coaching, feedback, and change leadership needed for teams to strengthen end-to-end ownership of product development using methods such as Scrum, Kanban, and Dual-Track Agile. Serving as a change agent within a software development or IT organization, the Agile Coach identifies delivery problems, recommends sustainable strategies, and creates safe environments for healthy conflict and meaningful collaboration.

Operational Focus

• Creates an environment where teams naturally deliver high-quality results.
• Coaches teams and the organization in applying agile values, principles, practices, tools, and techniques.
• Influences by building positive relationships, motivating the need for change, gaining consensus to take action, and communicating effects over time.
• Provides actionable feedback to teams for improving and developing skills in agile practices and team dynamics.
• Promotes processes to include customer and user value, usability, feasibility, and business value validation.
• Gives support to teams to strengthen end-to-end ownership of product development or service delivery.
• Creates a safe environment for healthy conflict and meaningful collaboration.
• Acts as a change agent and catalyst for a continuous improvement culture.

Skills & Qualifications

• At least 2 years of experience as an Agile Coach in a software development or IT organization.
• Deep understanding of agile and lean values, principles, and practices, especially in the methods the team uses, such as Scrum, Kanban, and Dual-Track Agile.
• Active listener who uses effective questioning techniques and direct, non-violent communication that reflects partnering relationships.
• Able to intervene when individual or team behavior does not serve the benefit or goal of the team or organization.
• Knowledgeable about facilitation and mediation techniques and uses them in practice.
• Able to motivate and inspire people.
• Excellent English language skills, both written and spoken.

As the Agile Coach, this role refines strategy and execution alignment across autonomous, self-organizing product teams by facilitating Big Room Planning, sprint reviews, retrospectives, scrum of scrums, and release roadmaps. The product management function and senior stakeholders rely on this work to maintain planning cadence integrity, increase delivery transparency, and ensure that Product Owners and Scrum Masters are supported in delivering outstanding products with speed and integrity.

Performance Expectations

• Facilitates planning events for product teams.
• Works with product management and other stakeholders to help ensure strategy and execution alignment.
• Fosters annual calendars and release roadmaps.
• Facilitates demos, sprint reviews, and structured retrospectives.
• Increases transparency, tracks, and improves progress.
• Facilitates sync meetings such as scrum of scrums.
• Acts selectively as Scrum Master and supports product owners.

Required Qualifications

• Relevant education and IT working experience.
• Relevant previous experience as an Agile Coach or Release Train Engineer.
• Knowledge of software development.
• Experience managing projects or software delivery teams using an agile approach.
• Relentless improvement mindset for building competent, high-performing agile teams.
• Positive interpersonal and communication skills with a servant leader mindset.

Agile Coach oversees agile process facilitation according to the SAFe methodology across the Digital and IT organization, guiding teams through the implementation of agile processes suited to each team's stage of growth. The work directly supports the Head of Digital Strategy and Transformation by developing individual and team coaching expertise, providing training and tools appropriate to each team's needs, and enabling leaders and members to embrace agile ways of working in an international technology context.

Key Deliverables

• Manages agile process facilitation according to the SAFe agile methodology.
• Identifies and evaluates where teams are in their agile journey and offers the appropriate approach to support their growth.
• Supports teams with coaching, knowledge, tools, and training depending on their needs.
• Guides teams across the Digital and IT organization to implement agile processes.
• Supports and encourages team members and leaders to embrace agile ways of working.

Qualifications & Experience

• 3+ years of experience in Agile transformation programs and coaching in an international technology context.
• Deep coaching expertise in agile practices with the ability to coach individuals and interactions in agile tools and processes.
• Proficiency in agile methodologies such as SAFe and Scrum.
• Strong planning and estimation skills with the ability to create useful and practical plans for software development projects.
• Fluency in English, both written and spoken.

The Agile Coach creates the conditions for motivated and efficient teams across large organizational transformation environments by providing coaching and mentoring to Scrum Masters, production managers, and project managers, and executing mechanisms for continuous improvement of ways of working. Reporting into organizational leadership, the Agile Coach harmonizes agile practices across projects, evolves leadership approaches toward self-organizing team development, and increases the organization's knowledge base through bilingual facilitation in French and English.

Key Responsibilities

• Provides coaching and mentoring to Scrum Masters, including production managers and project managers, to support them in developing their agile skills.
• Makes visible and removes barriers to the modernization of production strategies.
• Shares knowledge, observations, and recommendations to improve team maturity, efficiency, and motivation.
• Evolves leadership approaches to support the development of self-organizing teams.
• Implements mechanisms for continuous improvement of ways of working.
• Harmonizes agile practices across different projects.
• Increases the organization's knowledge base by contributing knowledge and learning.
• Facilitates workshops and training sessions.

Qualifications & Experience

• Scrum Master training or certification is considered an asset.
• 5+ years of experience as a Scrum Master or Agile Coach in an organizational transformation environment within large organizations.
• Mastery of key Agile frameworks, including Scrum, Kanban, and SAFe.
• Knowledge of change management and professional coaching training.
• Demonstrated ability to make meaningful improvements to self-organizing Agile teams through the application of coaching techniques.
• Excellent communication, facilitation, and conflict resolution skills with the ability to communicate effectively at all levels.
• Bilingualism in French and English is required.

Embedded within a multicultural, international business unit structure, the Agile Coach coordinates agile process efficiency, Scrum event moderation, and data-driven continuous improvement across teams while advising management on methodologies including Scrum, Kanban, Design Thinking, and Lean. Working closely with stakeholder groups from individual roles to executive level, the Agile Coach develops coaching concepts, identifies training needs, and facilitates productive cross-unit collaboration to produce measurable organizational outcomes.

Core Functions

• Manages the agile process, efficiency, self-organization, and collaboration of teams.
• Identifies training needs for different stakeholder groups, from individual roles to teams to executives.
• Develops coaching concepts and executes them with appropriate methods.
• Moderates all Scrum events as Scrum Master to ensure they are positive, productive, and within the agreed timeframe.
• Drives continuous improvement and data-driven learning within the teams.
• Consults and collaborates with stakeholders representing business interests, facilitating productive collaboration across business units.
• Advises management on the use of agile methodologies, such as Scrum, Kanban, Design Thinking, and Lean.

Required Qualifications

• Degree in economics, computer science, or a comparable field.
• 3 years of relevant experience as an Agile Coach in the introduction and scaling of agile methods.
• Experience applying agile methodologies and frameworks, especially Scrum and Kanban.
• Strong communication skills, empathy, and the ability to inspire, lead, and integrate international and multicultural teams.
• Good knowledge of German and fluency in English.

Reporting to organizational leadership, the Agile Coach guides teams toward autonomy and self-organisation by promoting agile practices and mindset, cultivating trust and transparency around dependencies and impediments, and supporting rapid prototyping and MVP experimentation. Partnering with other Agile Coaches and Agile Project Managers, the Agile Coach uses agile metrics to make progress visible and creates the conditions for effective decision-making and continuous value delivery across a multicultural environment.

Key Responsibilities

• Promote agile practices and mindset across teams to enable continuous value delivery and improvement.
• Help teams identify growth areas and use agile metrics to make progress visible on their high-performing team journey.
• Empower teams toward autonomy and self-organisation.
• Involve, guide, and coach teams in setting up experiments with rapid prototyping and MVP to support incremental and continuous delivery.
• Develop a culture of trust and transparency in identifying and reporting dependencies, impediments, and resolutions.
• Coach team members in practising their roles effectively.
• Cultivate innovation and act as a change agent within the organisation.
• Collaborate with other Agile Coaches and Agile Project Managers to continuously improve value delivery approaches.

Skills & Qualifications

• At least 5 years of working experience as an Agile Coach or Scrum Master in a multicultural environment.
• Deep understanding of agile values and principles and various software development techniques.
• Experience in crafting and facilitating meetings and workshops.
• Excellent communication skills in an international environment with the ability to influence and empower cross-functional teams toward autonomy.
• Curious to learn, grow, and innovate for continuous improvement.
• Strong facilitation skills with the ability to bring the right people together for complex problem-solving and effective decision-making.

Sitting at the intersection of agile practice adoption and engineering delivery performance, the Agile Coach elevates the Product and Technology team by driving culture change, serving as a hands-on Scrum Master, and introducing metrics that improve predictability and advance value delivery. Operating across the Agile Enablement team and multiple delivery squads, the Agile Coach assesses development practices, facilitates cycle planning and readiness reviews, and coaches and inspires team members and individuals to achieve high performance.

Core Responsibilities

• Drive the adoption of agile practices and culture change across the Product and Technology team.
• Assess current development practices across teams and advance value delivery.
• Serve as a hands-on Scrum Master for one or more teams.
• Introduce metrics to help teams understand performance and identify areas for improvement, with a focus on predictability.
• Facilitate cycle planning and readiness reviews.
• Encourage collaboration between teams.
• Coach, challenge, and inspire team members and individuals.

Professional Experience

• Experienced Scrum Master with 3+ years of experience.
• Experience building successful teams from scratch and coaching teams to achieve and maintain high performance.
• Proficiency in Scrum and Kanban.
• Interest in DevOps and SAFe.
• Passion for helping teams thrive and continuously improve to deliver business value.
• Attitude of empowerment to lead teams effectively.

A key member of a collaborative agile coaching function, the Agile Coach coordinates delivery optimization for cross-functional software development teams by challenging and improving delivery processes, identifying impediments and unnecessary dependencies, and scaling product development alongside other Agile Coaches. Collaborating across the entire Product and Technology organisation, the Agile Coach establishes an outcome- and performance-oriented mindset and uses analytical problem-solving to drive efficiency, reliability, and autonomous ways of working.

Job Functions

• Deliver and optimise collaboration for cross-functional software development teams to drive value.
• Drive efficiency by continuously challenging and optimising delivery processes.
• Scale product development in collaboration with other Agile Coaches.
• Identify impediments and unnecessary dependencies and define suitable improvement actions.
• Support teams in finding solutions and establishing performance and reliability.
• Coach others to promote an agile mindset and autonomous, self-determined ways of working.
• Establish an outcome- and performance-oriented mindset across the entire Product and Technology organisation.

Qualifications & Experience

• At least 4 years of professional experience as an Agile Coach or Scrum Master in software development.
• Strong performance mindset with the ability to empower teams to reach their full potential.
• Solid knowledge of common agile methodologies, frameworks, and tools, including Scrum, Kanban, Design Thinking, OKRs, and JIRA.
• Practical experience in coaching teams with competence and interest in conflict management.
• Analytical mindset with strong problem-solving skills.
• Clear and precise communication skills in written and verbal English.

Effective agile adoption in manufacturing and customer-facing contexts depends on the Agile Coach, who executes coaching and facilitation for internal teams and manufacturing clients in Scrum, Kanban, and data management while supporting digital strategy development and identifying new business opportunities. Based within a consulting-oriented practice operating in both German and English, the Agile Coach moderates conflict situations, drives shared understanding, and contributes to organizational development across diverse industries.

Key Responsibilities

• Coach and accompany teams in agile ways of working and methods, including Scrum and Kanban, both internally and with customers.
• Introduce and improve agile processes at the team and organisational level.
• Facilitate and moderate workshops, assessments, and meetings.
• Moderate conflict situations and support decision-making and solution-finding.
• Consult customers in manufacturing regarding data management.
• Support the development of digital strategy and new visions.
• Identify new business ideas.

Qualifications & Experience

• Scrum certification is advantageous.
• Experience in team accompaniment, facilitation, and moderation.
• Understanding of application development and the combination of business and technology, with interest in diverse industries.
• Experience in change management and organisational development is advantageous.
• Consulting mindset with the ability to conduct discussions in both German and English.
• Proactive, agile mindset with a drive to continuously improve teamwork and create shared understanding.

As the Agile Coach, this role elevates team and company-level agility by championing flow metrics, leading retrospectives, problem-solving sessions, conflict resolution, and agile training across product and engineering departments in multicultural and remote environments. The product and engineering leadership relies on this work to reduce friction, unblock impediments, identify synergy opportunities, and build a culture of self-organising teams with a strong sense of ownership and performance at both team and organisational scale.

Areas of Ownership

• Coach teams in agile principles and best practices.
• Partner with product and engineering leaders to enable fast, high-quality delivery.
• Champion the use of flow metrics.
• Reduce friction, unblock impediments, and identify synergy opportunities within and across teams.
• Lead retrospectives and other meetings, including problem-solving sessions, conflict resolution, release reviews, and agile training.
• Create a culture that empowers self-organising teams with a sense of ownership and performance.
• Promote and support the growth of agility at both the team and company levels.

Requirements

• 1–2 years of practical experience as a Scrum Master or Agile Coach supporting teams in mastering autonomy and high delivery performance.
• Experience in diverse methodologies, including Scrum, Kanban, Design Thinking, OKRs, and Lean.
• Strong leadership, mentoring, and coaching mindset.
• Excellent communication skills in English.
• Experience working with digital product and engineering departments in multicultural and remote environments.
• Proficiency in German or another European language.

Agile Coach guides agile product teams as Scrum Master and drives organisational transformation toward an agile culture by implementing tailored delivery models, conducting coaching and training sessions, and building trust with management and senior stakeholders. Success in the position means recognising and initiating process and infrastructure changes for effective team setups, cooperating closely with product teams through their transition, and actively pursuing experimentation and organisational change management across technical and commercial hierarchical levels.

Scope of Work

• Coach agile product teams and act as Scrum Master.
• Participate in agile communities at the division and company level to ensure knowledge transfer.
• Recognise and initiate required process and infrastructure changes for effective agile team setups.
• Implement tailored agile delivery models jointly with teams.
• Spread the agile mindset through coaching and training sessions.
• Drive organisational transformation toward an agile culture.
• Cooperate closely with product teams to support their transition to agile ways of working.
• Support the management team and build trust with senior stakeholders.
• Pursue curiosity for new ideas and drive experiments actively.

Qualifications & Experience

• Higher education in a technical or commercial field.
• Hands-on experience applying agile methods and organisational change management.
• Comprehensive overview of state-of-the-art methodologies, including Kanban, Scrum, Lean, and creative techniques.
• Confident communication across all hierarchical levels.
• Self-reliant, empathic personality who builds trust quickly.
• Fluency in German and English.

The Agile Coach crafts development pathways for product teams by training, coaching, and developing colleagues toward an agile mindset and driving professionalization and self-management across data-related projects and organisations. Working alongside project teams and the wider data organisation, the Agile Coach challenges team setups, working methods, and processes, ensures methodological standards are applied consistently, and facilitates result-driven workshops that directly advance data team maturity and continuous improvement.

Performance Expectations

• Train, coach, and develop colleagues toward an agile mindset.
• Drive the development of product teams toward professionalization and self-management across various contexts.
• Challenge and optimise team setups, working methods, and processes.
• Ensure methodological standards and best practices are applied consistently across teams.
• Facilitate result-driven workshops for project teams and the wider data organisation.

Skills & Qualifications

• Several years of experience as an Agile Coach or Scrum Master, preferably in data-related projects or organisations.
• Deep grounding in the agile mindset with strong methodological skills in facilitating meetings and workshops.
• Empathy, composure, and a strong sense of responsibility.
• Flexibility, solution orientation, and perseverance in critical situations.
• Strong communication skills in German and English.

Embedded within a complex corporate agile function, the Agile Coach manages team and multi-team agile journeys by challenging the status quo, inspiring through powerful workshops, and supporting individuals as a professional coach to develop their potential. Working closely with teams of teams, product stakeholders, and leadership, the Agile Coach brings innovative ideas to spread agility within the organisation and applies Design Thinking, OKRs, and Lean approaches to optimise team setups across a large corporate environment.

Scope of Work

• Support teams and teams of teams on their agile journey across various contexts.
• Challenge the status quo and strive for optimal team setup.
• Inspire people by creating and facilitating powerful workshops.
• Support individuals as a professional coach to develop their potential.
• Bring innovative ideas to spread agility within the organisation.

Required Qualifications

• Experience as an Agile Coach or Scrum Master working with multiple teams.
• Strong knowledge of Design Thinking, OKRs, Lean, agile approaches, and customer centricity.
• Familiarity with modern engineering practices, including Extreme Programming and CI/CD.
• Awareness of when to teach, mentor, coach, or facilitate to support team development.
• Motivation to navigate and optimise within a complex corporate setup.

Reporting to organizational leadership, the Agile Coach runs the transition from Waterfall development to Agile and Lean ways of working by facilitating individual and team coaching, delivering training, coaching senior management on best practices, and establishing an agile community of practice across development teams and broader organisations. Partnering with Product Owners, Scrum Masters, and business area management, the Agile Coach gathers quantitative performance measurements, guides delivery toward agile best practices, and leads agile workshops with fluency in English and Vietnamese.

Strategic Responsibilities

• Facilitate individual and team coaching to support learning and development.
• Provide training on agile processes, with a focus on continuous improvement of velocity, quality, and processes throughout project execution.
• Coach senior management in agile practices to drive top-down adoption of best practices.
• Identify and resolve process issues to improve team performance.
• Lead agile workshops for development teams and broader organisations.
• Support and guide Product Owners, teams, and Scrum Masters to ensure smooth project delivery.
• Guide teams in staying on track with agile techniques and fine-tuning behaviours as needed.
• Engage with business area management to identify areas of improvement and understand customer interactions and future team strategies.
• Gather quantitative measurements of team performance and improvements over time.
• Participate in agile transition discussions and knowledge-sharing activities.
• Establish and maintain an agile community of practice.

Qualifications & Experience

• 3+ years of experience as an Agile Coach.
• Significant understanding of software design methodology, verification principles, and agile and lean implementation.
• Experience in Scrum, Kanban, and Scaled Agile Frameworks, including SAFe.
• Experience in change management, leadership, and coaching.
• Excellent communication and facilitation skills in English and Vietnamese.
• Strong influencing skills with flexibility, resilience, and a focus on results.

Sitting at the intersection of enterprise digital strategy and organisational capability building, the Agile Coach designs a strategic-level agile transformation journey at BT by defining the roadmap, setting up a centre of excellence, building sustainable agile capability, and championing cultural change across leadership teams and key role holders. Operating across consultancy delivery, process evaluation, and training coordination, the Agile Coach sets standards for healthy agile practices organisation-wide and drives improvements in customer satisfaction, cost reduction, and revenue growth.

Ownership Areas

• Define an agile transformation journey and create a roadmap at the strategic level.
• Advise and assist in integrating an agile development process with existing processes.
• Create and deliver a training plan for leadership teams.
• Set up an agile centre of excellence to promote best practices and lead transformation.
• Facilitate the selection of the first agile team of teams for transformation.
• Build a sustainable agile capability within the organisation to reduce reliance on external coaching.
• Set standards for the healthy application of agile practices across the whole organisation.
• Support the recruitment and selection of key role holders.
• Champion cultural change and focus the organisation on business outcomes.
• Mentor, coach, train, and guide the change process while developing leadership capability and facilitating the overall organisational transition.
• Deliver consultancy and analysis to identify and implement process improvements that drive customer satisfaction, cost reduction, and revenue growth.
• Evaluate existing processes using business process management tools and methodologies, and make recommendations for improvement.
• Coordinate the training of others in business improvement models and follow up with coaching to sustain new approaches.

Qualifications & Experience

• Strong ability to develop collaborative working relationships across the business to drive the delivery of commitments.
• Ability to identify and leverage collaborative approaches and continuous improvement opportunities.
• Stakeholder management skills with the ability to influence across multiple teams.
• Systems-thinking capability to evaluate the impacts and links between structure, people, process, and technology.
• Negotiation skills to influence outcomes that optimise operations.
• Strong coaching and communication skills with adaptability across different situations.

A key member of a high-visibility agile coaching function spanning all stakeholder levels, the Agile Coach strengthens Agile adoption across Aerospace hardware and software development programmes by deploying agile methodologies as a development framework, conducting team maturity assessments, and developing training for development teams, supporting roles, and management. Collaborating across programme leads, Product Owners, Scrum Masters, and globally distributed teams, the Agile Coach integrates agile with programme and development practices and deploys metrics that support organisation-wide self-sustaining execution.

Executive Functions

• Deploy an agile methodology as a development framework for hardware and software development programmes toward organisation-wide adoption.
• Act as subject matter expert on agile, guiding the deployment of agile methodologies.
• Provide hands-on support to development teams and collaborate with stakeholders across the organisation.
• Conduct assessments of team maturity and provide feedback and guidance for improvement.
• Integrate agile methodologies with programme and development practices as required.
• Develop and conduct training on agile principles, practices, and implementation for development teams, supporting roles, and management.
• Clarify key team roles, including Product Owner, Scrum Master, core team members, and Programme Managers.
• Support organisation-wide adoption of agile methodologies and foster a self-sustaining execution and continuous improvement model.
• Guide initiation and planning ceremonies for globally distributed teams.
• Deploy relevant metrics, measures, and improvements.
• Support continuous improvement of agile practices through communities of practice, sharing of good practices, and overcoming barriers to efficient execution.

Education & Experience

• Bachelor's degree, preferably in Engineering, Science, or Business.
• PMP or PMI-ACP certification.
• Certified SPC or other agile certifications.
• Minimum 2 years of experience working in an agile environment.
• Minimum 2 years of system, hardware, or software technology development experience.
• Aerospace industry development experience.
• Hardware development experience, especially in agile hardware development.
• Experience coaching development teams.
• Experience with Lean approaches, including Scrum, Kanban, SAFe, and XP practices.
• An analytical and innovative mindset with the ability to manage multiple priorities and meet deadlines.

Maturing agile adoption across large, complex portfolios with multiple aligned teams depends on the Agile Coach Lead, who designs strategies for growth in partnership with global agile coaches and leadership while championing agile values, principles, and best practices organisation-wide. Serving as a collaborative partner across product managers, product owners, business stakeholders, and agile facilitators, the Agile Coach Lead conducts agile health checks, builds trust and credibility across teams, and develops a product culture grounded in flexibility and innovation.

Strategic Initiatives

• Champion agile values, principles, and practices across the organisation by collaborating with leadership and coaches to adopt an agile mindset for operational processes.
• Coach and partner with product managers, product owners, business stakeholders, agile facilitators, teams, and implementation leads to align business strategy with delivery execution.
• Lead and develop strategies for maturing agile adoption and growth in partnership with global agile coaches and leadership.
• Provide hands-on agile coaching to teams, product owners, agile facilitators, and leadership, introducing techniques that promote a product culture based on flexibility and innovation.
• Identify and remove organisational impediments to successful agile transformation by conducting agile health checks to assess gaps.
• Build trust, credibility, and partnerships with multiple teams to advance agile mindsets and improve value-driven results.

Position Requirements

• Bachelor's degree in a related field or equivalent experience.
• Agile coach or practitioner certification.
• Change or process management certification.
• 10 years of IT and business or industry work experience.
• 8 years of experience with various software development methodologies and processes.
• 3 years of experience utilising agile frameworks, including Scrum, XP, Lean, Kanban, and SAFe.
• Experience with technically complex, cross-organisational, multi-stakeholder projects.
• Experience in creating and delivering agile training or workshop material.
• Expert knowledge of agile frameworks.
• Effective skills in facilitating, coaching, mentoring, and teaching in an agile team context.
• Strong strategic thinking, prioritisation, and problem-solving skills.

As the Agile Coach, this role runs Programme Increment planning, Release Planning, and Sprint Planning activities by supporting the PMO in establishing an agile framework and facilitating the transition from a traditional waterfall acquisition organisation to an agile software factory within the PEO Defense Healthcare Management System. The programme and its product teams rely on this work to define programme-level ceremonies, implement and improve agile processes, and ensure customer requirements are met across a workforce transformation programme supporting 9.6 million military beneficiaries.

Ownership Areas

• Support the PMO in establishing an agile framework and provide agile coaching to facilitate the transition from a traditional waterfall acquisition organisation to an agile software factory.
• Define programme-level agile ceremonies and provide facilitation support.
• Implement and improve agile processes within a product-focused organisation, working closely with Scrum Masters, Product Leads, and Product Managers to ensure customer requirements are met.
• Manage Programme Increment planning, Release Planning, and Sprint Planning by partnering with product teams, facilitating planning sessions.
• Ensure adherence to agile best practices and ceremonies.

Qualifications & Experience

• Bachelor's degree, preferably in Information Technology, Computer Science, or Engineering.
• ICAgile Certified Expert in Agile Coaching (ICE-AC), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or other agile certification.
• Lean Six Sigma or process improvement certification.
• 10+ years of professional experience as an Agile Coach, Scrum Master, Agile PM, or other relevant role.
• Experience designing, developing, and establishing an agile framework.
• Ability to work independently as well as part of a larger team.
• Strong written and verbal communication skills.

Agile Coach runs comprehensive agile and lean coaching, training, and delivery programs for diverse target groups, including leaders, teams, Scrum Masters, and Product Owners, scaling agile for large teams using frameworks such as Scrum, Kanban, Flight Levels, LeSS, and SAFe across multicultural projects. The work directly supports the wider organisation by modelling Agility Master responsibilities, enabling teams to remove impediments, capturing feedback, and continuously improving agile and lean guidance, training materials, and content in Polish and English.

Scope of Work

• Develop an agile mindset across the wider organisation.
• Model Agility Master responsibilities, including Scrum Master duties, to coach new teams.
• Share successes and challenges with Agility Masters, Agile Coaches, and Trainers to facilitate learning.
• Develop collaboration with internal partners.
• Coach teams, stakeholders, Agility Masters, Product Owners, and leaders.
• Help implement and improve lean and agile practices tailored to team needs.
• Drive agile and lean change while proactively identifying and raising risks.
• Enable teams to remove impediments and remain current on agile and lean practices.
• Deliver training for product owners, teams, and executive leadership to promote and improve agility.
• Capture feedback and continuously improve agile and lean guidance, training materials, and content.

Education & Experience

• An academic degree in Engineering, Informatics, Management, or a similar field.
• More than 5 years of experience in agile and lean coaching and training for diverse target groups, including leaders, teams, Scrum Masters, and Product Owners.
• More than 10 years of experience as an agile and lean practitioner, including scaling agile for large teams.
• Consolidated knowledge and application of agile and lean frameworks, including Scrum, Kanban, Flight Levels, LeSS, and SAFe.
• Knowledge and experience with agile and lean tools, including JIRA, Confluence, and Miro.
• Knowledge and experience in identifying and applying OKRs.
• Deep understanding of agile mindset and lean thinking.
• Strong problem-solving skills with the ability to adapt to different contexts, teams, and clients.
• Strong communication skills with the ability to work effectively in multicultural projects and environments.
• Fluency in Polish and English.

The Agile Coach owns the running and maturing of agile practice across multiple teams by identifying needs, coaching and training in fundamental principles such as story mapping, estimation, flow, and systems thinking, and using metrics including OKRs, cycle time, and cost of delay to drive improvements. Reporting into organisational leadership, the Agile Coach challenges preconceived ideas, supports a wider organisational agile mindset adoption, and delivers training and workshops for broader groups of stakeholders with advanced facilitation and individual coaching certification.

Day-to-Day Responsibilities

• Support the running and maturing of agile practice across multiple teams.
• Identify needs and support teams in achieving predictability, efficiency, and a focus on delivery of customer value with fast feedback cycles.
• Coach and train fundamental principles, including story mapping, estimation, flow, systems thinking, and Lean.
• Support a wider organisational adoption of an agile mindset.
• Use metrics and data, such as OKRs, cycle time, and cost of delay, to drive improvements.
• Run training and workshops for broader groups of stakeholders.
• Challenge preconceived ideas to bring out the best results in people.

Required Qualifications

• An advanced agile qualification, such as A-CSM or CSP.
• Coaching certification as evidence of continued professional development.
• Expert facilitation and workshop skills beyond presentation delivery.
• Ability to coach individuals one-to-one and in team settings.
• Advanced proficiency in English.

Embedded within a broader change programme spanning globally distributed organisations, the Agile Coach delivers coaching and facilitation to Product Owner teams, leads, project managers, and programme managers by teaching all core Scrum roles, assessing organisational agile maturity, and collaborating with enterprise development teams and technical leads on technical direction and staffing priorities. Working closely with product owners, change programme leadership, and management, the Agile Coach applies agile and lean principles to support the wider change vision across more than ten years of accumulated IT and project management experience.

Scope of Work

• Lead Product Owner and Product Owner teams in effectively applying and improving agile practices.
• Teach and coach all core Scrum roles, facilitate processes and meetings, maintain artefacts, and assist Product Owners.
• Coach teams and team members in agile and Kanban methods appropriate to their work.
• Establish effective ways of working, team practices, policies, and cultural agreements.
• Teach agile techniques and concepts to the wider organisation.
• Work across the broader change programme to support and enable the wider change vision.
• Coach and train leads, project managers, and programme managers across globally distributed organisations in applying agile and lean principles.
• Collaborate with the Product Owner to define the product by identifying requirements and evaluating what will drive success.
• Collaborate with enterprise development teams, technical leads, and management to determine technical direction and staffing priorities.
• Assess organisational agile maturity and identify how individual teams can increase their agile maturity level.

Qualifications & Experience

• At least 3 years of experience in coaching and facilitation.
• 5+ years of recent work experience using agile practices and principles.
• At least 3 years of active membership on multiple agile teams.
• 10+ years of IT experience, including project management responsibilities.
• Working knowledge of agile at scale concepts, including Scrum of Scrums and agile risk management.

Reporting to consulting practice leadership, the Agile Coach leads BDD maturity coaching across multiple pods, assesses communication and training needs, and provides strategic input into business decisions as a trusted advisor within CGI's growing centre of excellence for digital transformation. Partnering with IT and business groups across commercial and government organisations, the Agile Coach facilitates daily Scrum, sprint planning, sprint demo, and retrospective meetings, and delivers data-driven insights and recommendations on strategic problems.

Key Responsibilities

• Lead coaching across multiple pods to increase BDD maturity.
• Assess pod communication and training needs to positively influence or change behaviour.
• Present and communicate at all levels within IT and across business groups.
• Facilitate daily Scrum, sprint planning, sprint demo, and retrospective meetings.
• Provide strategic input into business decisions as a trusted advisor.
• Analyse data and information to provide insights and recommendations on strategic problems.

Skills & Qualifications

• Bachelor's degree with a certification in agile, such as CSM or SAFe.
• 4–6 years of experience in application development and/or test automation.
• 2+ years of project management experience in an agile context.
• Proven experience with BDD and an agile approach.
• Strong communication and analytical skills.
• Experience working with business and project stakeholders and application developers.
• Ability to communicate business and technical information clearly in both oral and written form.
• Familiarity with business strategy and assessments.
• Ability to work collaboratively across various teams and handle ambiguity.

Sitting at the intersection of regional agile transformation and enterprise learning, the Agile Coach shapes agile educational and coaching efforts across EAME and Asia Pacific by developing regional networks, advising leadership teams, adapting coaching styles across diverse business climates, and collaborating with other Agile Coaches on large-scale initiatives. Operating across procurement, digital, engineering, and information systems functions, the Agile Coach interprets Voice of the Customer and Voice of Business requirements to communicate value delivery improvements and advance agile adoption organisation-wide.

Core Functions

• Develop regional networks to support leaders and teams in adopting agile concepts, ways of working, and methodologies.
• Interpret and communicate Voice of the Customer, Voice of Business, and Critical Customer Requirements to improve value delivery.
• Advise the leadership team and address leadership issues one-on-one with senior divisional and department management.
• Adapt coaching styles across diverse business climates.
• Collaborate with other Agile Coaches on large-scale initiatives.

Qualifications & Experience

• Agile-related certification.
• Significant demonstrated agile project management experience.
• Experience in coaching agile practices.
• Excellent communication skills with the ability to adapt delivery to meet the needs of the audience.
• Demonstrable experience in facilitating and leading workshops.