AGILE BUSINESS ANALYST JOB DESCRIPTION

Requirements left undefined until the sprint starts are requirements that cannot be built, tested, or shipped on time. The Agile Business Analyst owns the translation layer between business intent and developer execution, converting stakeholder needs into sprint-ready user stories with unambiguous acceptance criteria before the team ever pulls a ticket. This is a mid-level individual contributor role sitting within a software delivery team, accountable to the Product Owner for backlog health and to engineers for story clarity. It demands equal fluency in workshop facilitation and CMS-era web platform constraints.

As the Agile Business Analyst, you will own the product backlog and user story pipeline for a software delivery team, ensuring every requirement is clearly defined, prioritised, and accepted against testable criteria before and after each sprint. You work within a cross-functional team of developers, QA testers, UX designers, and a Product Owner, spanning web and mobile application environments.

Career Impact: Deep ownership of the backlog definition process, including CBAP-level requirements elicitation and sprint acceptance, builds the kind of practitioner credibility that distinguishes senior BAs from generalist project contributors in the software delivery market.

Business Impact: When user stories are well-formed and acceptance criteria are precise, engineering teams ship working software faster, regression rates fall, and the Product Owner spends less time rejecting delivered work, which this role directly controls.

Growth Opportunity: Consistent delivery across multi-system platform programmes creates a clear track record that supports advancement into Product Owner, BA Lead, or delivery management roles, expanding scope from story-level ownership to programme-level strategy.

• Own the product backlog with the Product Owner, maintaining visibility, prioritisation order, and readiness of all items for upcoming sprints.
• Author user stories and acceptance criteria for software engineering teams, ensuring each story is buildable, testable, and scoped to a single sprint.
• Facilitate requirements elicitation through workshops, stakeholder interviews, and shadowing sessions to surface business needs before development begins.
• Translate functional and business requirements into process flows, user journey maps, and supporting artefacts that give the delivery team shared context.
• Participate in agile ceremonies, including sprint planning, backlog estimation, daily stand-up, sprint review, and retrospective, to maintain delivery rhythm.
• Communicate requirement dependencies, risks, and open issues to stakeholders and the delivery team, resolving ambiguity before it reaches development.
• Review and accept or reject completed stories in sprint reviews, validating delivered work against defined acceptance criteria on behalf of the Product Owner.
• Monitor release quality by evaluating previous and current production releases for regression issues and raising defect stories for resolution.

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent work experience.
• 2 or more years of agile business analysis experience, with demonstrated delivery on web or mobile application platforms.
• Proven ability to write user stories and acceptance criteria that development teams can implement without supplementary documentation.
• Experience facilitating workshops and stakeholder interviews to elicit, structure, and prioritise business requirements.
• Strong knowledge of agile methodologies, including Scrum and Kanban, with hands-on experience managing and refining product backlogs.
• Working knowledge of CMS platforms, web application technologies, and digital product delivery standards.
• Ability to manage competing stakeholder demands and communicate requirement risks clearly across all levels of an organisation.
• Strong analytical and problem-solving skills, with attention to detail sufficient to produce orthogonal, non-overlapping requirements.

• Recognised business analysis certification such as CBAP, CCBA, or IIBA AAC, demonstrating structured BA methodology beyond on-the-job practice.
• Experience as an agile BA or iteration manager on a large, complex multi-system platform spanning multiple integrated services.
• Familiarity with SQL at a query level, sufficient to extract and validate data from application databases during requirements investigation.
• Prior exposure to enterprise security, broadband provisioning, or media product delivery environments provides relevant domain context.

• Backlog readiness rate: percentage of sprint items meeting the Definition of Ready before sprint planning begins.
• Acceptance criteria rejection rate per sprint: count of stories sent back from QA or sprint review due to unclear or missing criteria.
• Story cycle time: average days from story creation to developer acceptance, measuring how quickly analysis converts to actionable work.
• Regression defect rate per release: number of regression issues identified post-deployment that originated from requirements gaps.
• Stakeholder sign-off turnaround: average days to obtain formal approval on requirements documents or process flow artefacts.
• Typical tools: agile project tracking (commonly Jira or equivalent); documentation and collaboration (commonly Confluence or equivalent).

• Base Salary Range: $85,000 to $115,000 per year
• Bonus: Annual performance bonus of 5% to 10% of base salary
• Equity: Stock options or RSUs are common at growth-stage and public technology companies
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus public holidays
• Common Perks: Remote or hybrid flexibility, professional development budget, agile certification reimbursement

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities upon request. Employment is contingent upon successful completion of a background check.

The Agile Business Analyst leads the translation of user experience designs into developer-ready user stories with defined acceptance criteria, working closely with the Service Product Manager, Service Owner, and development teams to support agile delivery against the Government Digital Service standard. This role builds stakeholder relationships and delivers business knowledge of grant funding to ensure user needs shape each increment of service development.

Key Responsibilities

• Acts as product owner for an agile development team, maintaining the product backlog for the assigned area of the service.
• Writes user stories from user needs in a way that is easily translatable by a developer without the need for lengthy documentation.
• Defines success criteria for each story so that the delivered functionality can be tested and signed off.
• Identifies and compares the best processes or delivery methods to use, including measuring and evaluating outcomes.
• Helps the delivery team decide the best approach, manage and visualise outcomes, prioritise work, and work towards the agreed minimum viable product.
• Analyses current services and processes, and identifies and implements opportunities to optimise them.
• Evaluates and establishes requirements using relevant techniques, such as gap analysis.
• Drives the analysis, identification, prioritisation, and implementation of improvements and efficiencies.
• Identifies the potential for automation of processes, determines costs and benefits of new approaches, and manages or assists with change implementation.
• Identifies key stakeholders, tailors communication to their needs, and works with teams to build relationships while meeting user needs.
• Works with stakeholders to improve relationships, using evidence to explain decisions made.
• Understands users, identifies who they are, and determines their needs based on evidence.
• Translates user needs into user stories, proposes design approaches or services to meet those needs, and engages in meaningful interactions with users.

Required Qualifications

• Degree-level education or equivalent.
• Experience defining requirements based on user needs, ideally as user stories.
• Experience in identifying opportunities for service and business improvement to help organisations perform more effectively.
• Experience writing business cases justifying investment in digital spend, ideally having participated in a spend approval process.
• Experience specifying requirements from both a business and user perspective to enable agreed changes to be implemented effectively.
• Experience identifying, analysing, and managing relationships with and between stakeholders, clarifying mutual needs and commitments through consultation.
• Awareness and understanding of agile methodology and the ability to apply the agile mindset to all aspects of work.
• Ability to work in a fast-paced, evolving environment using an iterative and flexible approach to enable rapid delivery.
• Ability to investigate, analyse, and solve complex problems and make disciplined decisions based on available information.
• Ability to gather and analyse information using comprehensive tools and techniques, using data to formulate short-term and longer-term strategic plans and assess feasibility and operational impact.
• Ability to ensure the business solution aligns with the vision, mission, objectives, strategy, and business and user needs.

Embedded within the media product development team, the Agile Business Analyst works in partnership with the Product Manager to maintain high-quality backlogs and translate prioritised initiatives into clearly structured epics and user stories. Working closely with development teams, business stakeholders, and the broader BA community, this role advances agile maturity and delivers measurable business value across major releases.

Core Functions

• Engages in business analysis activities to support the continued development and improvement of media products.
• Works in partnership with the Product Manager to ensure backlogs are high-quality in terms of content, visibility, and understanding of business value.
• Performs in-depth analysis on prioritised initiatives so they can be broken down into clearly understandable epics and user stories prioritised according to their outlined business value.
• Coaches development teams on how to structure and format good requirements and stories, ensuring the team is self-sufficient.
• Ensures feedback is provided to the team and business stakeholders on the value created when stories are delivered.
• Contributes to developing the BA community and maintaining the quality of BA standards and practices.
• Encourages and establishes ways of working for product teams with clear accountabilities.
• Seeks ways to collaborate across the wide spectrum of stakeholders to achieve a common understanding of challenges, opportunities, and next steps.
• Contributes to creating a trusted, empowered team that is comfortable handling challenging conversations around scope, benefits, failure, and ways of working.
• Delivers in agile and iterative environments, promoting agile values and ways of working to mature the team's agile understanding and confidence.
• Leads or supports the delivery of a major release or multiple initiatives from a BA perspective by understanding the purpose and value of the increments within it.

Qualifications & Experience

• Experience facilitating conversations to outline potential solutions and prioritise options based on business requirements.
• Experience across the full technology delivery lifecycle, from inception to release and maintenance.
• Experience delivering in agile and iterative environments using methodologies such as Scrum, Kanban, and Lean, including an understanding of MVP, prototyping, and lean start-up techniques.
• Ability to elicit requirements through various techniques, including workshops, interviews, and shadowing, while outlining business value, cost to deliver, and time constraints.
• Ability to present information in different styles according to the needs and maturity of the development team and the stakeholder type.
• Strong communication skills, with the ability to share risks, assumptions, and constraints effectively with development teams and business stakeholders.

Reporting to senior leadership, the Agile Business Analyst works closely with the Middle Office, Fund Finance, and Front Office to lead projects, gather and document business requirements, and coordinate development, testing, implementation, and ongoing support across post-trade and asset servicing platforms. Partnering with internal resources and application vendors, this role shapes technology strategy and delivers solutions that keep SLAs and critical operational metrics on target.

Primary Duties

• Works with middle office professionals to understand and produce business and functional requirements, and collaborates with development teams to implement solutions.
• Works with internal resources and application vendors to establish the appropriate development approach, budget, and timeline.
• Tracks and maintains project plans, risk matrices, issue lists, and all related project artefacts to ensure successful implementation.
• Communicates effectively with stakeholders and builds relationships on a continuous basis.
• Develops test cases and participates in QA testing.
• Develops end-user training materials and delivers training to a broad user base.
• Assists with the analysis of middle office platform processes and capabilities and the ongoing development of a technology strategy.
• Partners with the business to ensure SLAs and other key metrics are met or exceeded.
• Identifies best practices for optimising system use both internally and externally.
• Acts as an escalation point for support issues and increases in-house functional support resolution.

Skills & Qualifications

• An advanced degree from a top university is strongly desired.
• PMP certification is preferred.
• 12+ years of full-cycle industry experience with SDLC methodologies and approaches, including refining business requirements and defining functional specifications.
• Deep understanding of middle office and controller functions, including reconciliation, trade operations, and collateral management.
• Experience with business analysis methodologies such as BPM, use case modelling, and user stories.
• Experience working with data warehouses and business intelligence platforms.
• Experience with the VPM fund accounting platform is strongly preferred.
• Knowledge of OMS/EMS platforms is a plus.
• Knowledge of credit instruments, including bank loans, bonds, and derivatives.
• Knowledge and experience with SQL to analyse and research data.
• Excellent conceptualisation, analytical, and logic skills enabling comprehension and development of complex technical and business issues and plans.
• Excellent communication skills with the ability to work with both business users and technical staff.
• Ability to prioritise and deliver multiple projects on time and within budget.
• Self-directed and motivated with a strong work ethic, while being a solid team player.
• Ability to thrive in a high-intensity, fast-paced environment.

Sitting at the intersection of network data analysis and business intelligence, the Agile Business Analyst builds and maintains robust BI reports and data pipelines using SQL, Python, and Power BI to support North American Planning capacity decisions across platforms, including VPN, IP, HSI/DSL, Metro Ethernet, CDN, and Cloud. Operating across data acquisition, transformation, and governance responsibilities, this role delivers the analytical foundation planners need to make sound asset acquisition and topological design recommendations.

Duties

• Manages a wide variety of reporting and data acquisition projects from start to finish, including feasibility assessment.
• Designs and implements data acquisition and transformation methods using SQL and Python.
• Schedules periodic data refresh using CRON.
• Implements data integrity checks using SQL and Python.
• Stores tabular data in a Cloudera HDFS file system environment and exposes it via Cloudera Impala/Hive SQL tables.
• Designs and implements Power BI reports and dashboards using SQL and DAX query language.
• Maintains and enhances ingest scripts and Power BI dashboards and reports as bugs arise or planner needs change.
• Manages data security aspects in accordance with data governance requirements.

Requirements

• Bachelor's or master's degree in Computer Science, Engineering, UI Design, or a related technical field.
• 2+ years of related experience.
• Proficiency in SQL, including PostgreSQL, Microsoft SQL, Oracle, and Cloudera Hive/Impala.
• Proficiency in Python scripting and regular expressions.
• Experience with Microsoft Power BI, including DAX query language.
• Linux skills, including SCP, shell scripting, and crontab.
• Experience with file parsing and text parsing.
• Familiarity with IP routing technologies such as IGP/ISIS, BGP, MPLS/RSVP/LDP, and IPv4/v6 addressing.
• Experience with Python Conda Environments, HDFS or other distributed computing file systems, Microsoft PowerApps, and Microsoft Dataverse is a plus.
• Understanding of machine learning and linear algebra concepts, and experience with ARIMA machine learning and parameter setting, is a plus.
• Ability to manage a large and shifting workload with frequent priority adjustments.
• Ability to quickly grasp a variety of network topologies across a wide range of platforms.
• Ability to work closely within a small team and contribute positively to maintaining and improving processes and standards.

A key member of large-scale agile delivery teams, the Agile Business Analyst leads and facilitates multi-team ceremonies, coaches agile engineering teams on customer requirements, and acts as a consulting leader on financial services engagements. Collaborating across product owners, business stakeholders, and junior team members, this role builds the agile capability of client organisations while ensuring the most valuable work is delivered with efficiency and quality.

Functions

• Creates important client deliverables as part of large-scale agile delivery work.
• Leads and facilitates agile ceremonies, including multi-team product backlog refinement sessions.
• Demonstrates experience in user story refinement and data modelling techniques, as well as different approaches to defining and agreeing on detailed acceptance criteria.
• Embeds within agile engineering teams, coaching and educating them on customer requirements and agile practices.
• Partners with agile product owners and business stakeholders to ensure the most valuable work is delivered in the most efficient ways.
• Performs as an agile BA within large-scale agile delivery teams, educating and growing client and junior team members.
• Acts as a leader within technology consulting engagements on large-scale agile deliveries for financial services clients.

Experience & Qualifications

• 2+ years of experience performing as an agile BA, preferably as part of a large-scale agile delivery product or programme within financial services or an industry of equivalent complexity.
• Recognised BA certifications, such as IIBA AAC, CBAP, and CCBA.
• Certification and practitioner experience in a range of BA and agile delivery approaches, including LeSS, DAD, SAFe, Kanban, Scrum, PRINCE2, and PMI.
• Practical hands-on experience using tools that enable agile delivery, such as JIRA, Confluence, Bitbucket, and Jenkins.
• Experience in one or more specialisms, including Continuous Delivery, Public Cloud Implementations, API and Integration Patterns, and XP practices such as U-TDD, A-TDD, and Pair Programming, is desirable.

High-quality sprint outcomes in healthcare technology depend on the Agile Business Analyst, who authors detailed user stories and acceptance criteria for agile engineering teams and serves as product owner proxy within a scrum team that includes designers, developers, and QA. Based within a healthcare domain environment and drawing on oncology-specific expertise, this role ensures that engineering work meets defined business functions and that delivered increments are accepted against rigorous, testable requirements.

Accountabilities

• Defines and documents product requirements, ensuring user stories are ready, the backlog is groomed, and acceptance criteria are written.
• Authors detailed stories and requirements for agile engineering teams based on a thorough understanding of the product's business functions.
• Documents requirements that are clear, buildable, orthogonal, testable, and based on detailed designs.
• Serves as product owner proxy within a fast-paced agile environment.
• Collaborates closely with an agile team comprising a scrum master, designers, developers, and a quality assurance team.
• Demonstrates healthcare domain mastery in sprint reviews and serves as the point of contact that interacts with scrum teams and accepts or rejects work products from engineering.

Technical Qualifications

• Bachelor's degree or equivalent work experience; a graduate degree is a plus.
• Experience writing user stories and acceptance criteria.
• Agile product management experience.
• Healthcare experience, preferably in oncology, is preferred.
• Experience with Atlassian product management software, including AHA, JIRA, and Confluence.
• Strong critical thinking skills with the ability to work with multi-functional teams to solve complex problems.
• Ability to differentiate what is needed from what is wanted.
• Ability to collaborate and communicate effectively with both technical and business stakeholders.
• Attention to detail and the ability to make analytical decisions that improve the quality of requirements.
• Proven ability to prioritise ruthlessly between what could be done and what should be done to best serve customers and stakeholders.
• Ability to work in a fast-paced, highly matrixed environment.

As the Agile Business Analyst, this role supports the Product Owner in backlog prioritisation, details features as sprint-ready user stories with acceptance criteria, and evaluates release quality by checking for regression issues in production. The digital product team relies on this work to maintain a transparent, well-structured backlog, validate data tasks, and ensure that each release meets defined standards across web and mobile application environments.

Activities

• Provides digital expertise and advises on possible improvements to the product backlog.
• Supports the Product Owner in product backlog prioritisation, proposing prioritisation adjustments based on perceived value.
• Ensures the product backlog is visible, transparent, and clear to all.
• Details each selected feature in the form of a user story small enough to be implemented within one sprint, including the acceptance criteria necessary for the team to understand and develop the story.
• Understands and prioritises technical stories and defect stories.
• Clarifies user stories upon request from the development team during a sprint.
• Contributes to testing user stories developed by the agile team and accepts or refuses developed stories where delegation has been granted by the Product Owner.
• Evaluates the quality of previous and current releases in production, checking new releases for regression issues.
• Searches for appropriate data in raw sources, identifies common elements with product data, and raises tasks for the data team to prepare the needed data.
• Tests and validates data tasks.

Position Requirements

• Minimum two years of experience in agile projects, especially digital projects such as web or mobile applications.
• Practical knowledge of agile methodologies, especially practices for writing and prioritising backlog items.
• Knowledge of digital trends, standards, and issues.
• Good knowledge of SQL, including the ability to run queries to extract database information and analyse issues.
• Technical knowledge of web application technologies is an advantage.
• Microsoft Excel skills for data reporting are an advantage.
• Fluent English language skills.
• Team player with a sense of diplomacy, rigour, and attention to detail.
• Customer service orientation with the ability to share and transfer knowledge to others.

Agile Business Analyst shapes client project outcomes from kick-off through delivery and support by capturing epics, user stories, and acceptance criteria, and managing the product backlog in close collaboration with the Product Owner. The work directly supports successful client engagements by turning project vision and user experience into team-ready deliverables, facilitating sprint ceremonies, and maintaining a clear roadmap aligned to short-, medium-, and long-term goals.

Operational Focus

• Captures epics, user stories, and acceptance criteria for client requirements.
• Manages the project backlog, including prioritisation with the Product Owner.
• Produces user journey maps, process models, and other artefacts to help the team deliver according to the opportunity and problem space.
• Works with developers and QA testers to prepare user stories for delivery.
• Collaborates with clients to define and agree on the project roadmap, maintaining focus on short-, medium-, and long-term goals and value.
• Facilitates workshops and a variety of team ceremonies, including sprint planning, backlog grooming, and retrospectives.

Knowledge, Skills & Abilities

• Expert in requirements elicitation and articulation, with substantial experience to underpin that ability.
• Extensive experience delivering projects using agile methodologies, with in-depth knowledge of agile and lean principles.
• Track record of working closely with other delivery disciplines, including development, QA, UX, and user research.
• Comprehensive knowledge of workshop facilitation tools and techniques for a variety of project scenarios, including experience running agile ceremonies.
• Highly capable stakeholder management skills, with experience managing a variety of stakeholders across all levels of an organisation.
• Understanding of project management principles is essential; experience managing projects is desirable.

The Agile Business Analyst delivers requirements analysis and user story authoring across a large, complex, online multi-system platform, translating functional and business needs into accurate process flows and acceptance criteria while managing competing stakeholder demands across all levels of management. Participating in the full agile ceremony cycle, from backlog estimation through retrospectives, this role produces the documented artefacts that enable the successful delivery of digital platform outcomes.

Key Deliverables

• Gathers requirements, including through facilitation of workshops and stakeholder interviews.
• Translates functional and business requirements into accurate user stories, acceptance criteria, and process flows.
• Communicates requirement dependencies, issues, and risks identified through the analysis process, and addresses requirement questions or issues that arise during delivery.
• Manages competing business and stakeholder demands and liaises with all levels of management to deliver successful outcomes.
• Participates in standard agile ceremonies, including product backlog estimation, daily stand-up, sprint planning, sprint demo, and retrospective.

Professional Experience

• Bachelor's or equivalent degree, or equivalent practical experience.
• 3-4 years of relevant work experience, including technical writing, researching, product documentation, or online publishing, with experience writing technical customer-facing materials.
• Experience as an agile business analyst or iteration manager on a large, complex, online multi-system platform.
• Strong knowledge of how CMS works, web technologies, the latest digital trends, and customer and user experience design.
• Experience with the Atlassian suite of products, including JIRA and Confluence.

Embedded within the SKY Network Information Systems department, the Agile Business Analyst produces high-quality requirements and maintains a prioritised development backlog to support the delivery of enterprise-level broadband and voice provisioning systems. Working closely with developers, testers, and wider project teams, this role develops deep subject matter expertise and ensures end-to-end precision across the full software delivery lifecycle.

Areas of Ownership

• Manages the flow of requirements into the development team, ensuring functionality has been fully analysed ahead of implementation with an appropriate level of detail documented.
• Works directly with the development team throughout the software delivery lifecycle to create high-quality, robust software that meets business needs.
• Collaborates with developers and testers to answer queries during development, and agrees and signs off on acceptance criteria.
• Maintains an appropriately prioritised backlog of development work, liaising with the development team and project stakeholders to manage expectations.
• Runs requirement breakdown and estimation sessions with the development team.
• Takes a holistic view to provide context and meaning to the functionality being delivered, ensuring end-to-end precision.
• Liaises with wider teams, representing the domain, as part of project delivery.
• Becomes a subject matter expert and authority for the applications and projects worked on.

Education & Experience

• Practised the art of analysis in a software development environment.
• Excellent problem-solving ability with strong analytical skills.
• Good listener who is quick to understand complex processes.
• Excellent communicator who is able to adapt presentation style and content to suit different audiences.
• Flexible and comfortable with the challenges of a fast-paced, dynamic workplace.
• Able to diffuse tension and foster collaboration, remaining pragmatic and calm under pressure.
• Proactive and takes initiative, with enthusiasm for working as part of a team.

Reporting to the Transformation and Enablement Team within Group Security CIO, the Agile Business Analyst gathers and converts business requirements from stakeholders across all enterprise business units into functional designs, user stories, and executive-facing dashboards. Partnering with business leaders to enable data-driven decision making, this role strengthens service delivery performance by identifying solution risks, developing business requirements documents, and maintaining the analytical rigour that continuous improvement depends on.

Role Responsibilities

• Gathers and analyzes business requirements from stakeholders, taking a horizontal approach across all business units in the enterprise.
• Converts business needs into functional designs and leads business stakeholders towards effective, data-driven decision-making.
• Contributes to creating a customer-facing dashboard for executives to review the performance of systems and processes.
• Determines the effectiveness of proposed solutions, including identifying associated risks and the risk of not implementing a solution.
• Develops documentation, including business requirements documents, models, concept papers, user stories, and meaningful reporting.

Background & Experience

• Consulting experience is desirable.
• Advanced skills in Confluence, JIRA, Excel, and SQL.
• Experience with ServiceNow is ideal.
• Advanced agile project delivery skills with a track record of solving business problems.
• Confident communicator and facilitator who enjoys learning and has a versatile profile.
• Passionate about driving change and challenging the status quo, with a can-do attitude.
• Flexibility to travel nationally and internationally.