Job Summary:

• Provide operational support for assigned client Markets (Commercial, Medicare, Health Plan, etc.) for ongoing plan changes, new implementations, and renewal activity.
• Review, analyze and verify the intent of assigned benefit set-ups as they relate to products and programs. 
• Identify and communicate the need for customization to support client benefit requirements; 
• Attend client calls/meetings
• Attend internal validation meetings; run customized and scheduled reports
• Manage performance guarantee tracking and report distribution for internal/external clients
• Adhere to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs
• Assist with operation input related to new product development; 
• Identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.
• Comply with client document and retention requirements.
• Independently develop standardized new group benefit design requests in the client system. 

Skills on Resume: 

• Analytical Skills (Hard Skills)
• Client Communication (Soft Skills)
• Detail Orientation (Soft Skills)
• Problem Solving (Soft Skills)
• Project Management (Hard Skills)
• Reporting Proficiency (Hard Skills)
• Training and Mentoring (Soft Skills)
• Technical Proficiency (Hard Skills)

Job Summary:

• Assist with more complex setups or projects
• Track and report progress to team to ensure deadlines are met. 
• Perform verification/QA and system testing before implementation and within contractual timeframe agreements. 
• Provide consultative support to internal & external clients by researching & assisting with resolution of benefit design and claims issues.
• Delivers professional activities in the Customer Service job family. 
• Applies standard techniques and procedures to routine instructions, but requiring professional knowledge in specialist areas. 
• Provides standard professional advice and creates initial reports/analyses for review. 
• Serve as Team Leader to those in the Professional Career Track in Customer Service.
• Send documents out daily.
• Organise collections and deliveries.

Skills on Resume: 

• Project Assistance (Hard Skills)
• Progress Reporting (Hard Skills)
• Quality Assurance (Hard Skills)
• Client Support (Soft Skills)
• Customer Service (Soft Skills)
• Standard Procedures (Hard Skills)
• Team Leadership (Soft Skills)
• Document Management (Hard Skills)

Job Summary:

• Daily invoicing of customers’ orders and shipment
• Monitor daily invoices, and ensure that they are being sent properly via emails to the customers
• Maintains Accounts receivables files and records
• Respond to inquiries and requests from customers
• Assist Credit Manager with day-to-day review of accounts and collections
• Credit notes and account investigations
• Provide accurate and timely reporting as outlined by the Credit Manager
• Working with various departments to ensure customer files are kept up to date
• Ensure payments are applied accurately and promptly and customer account adjustments are captured on accounts appropriately
• Maintain collection notes on all assigned accounts
• Adhere to corporate credit and collections policies and procedures

Skills on Resume: 

• Invoicing (Hard Skills)
• Invoice Monitoring (Hard Skills)
• Record Maintenance (Hard Skills)
• Customer Service (Soft Skills)
• Account Review Assistance (Hard Skills)
• Credit and Account Investigations (Hard Skills)
• Reporting (Hard Skills)
• Payment Application (Hard Skills)