Job Summary:

• Research and answer technical questions related to the products provided by 1WS Content Solutions
• Field incoming customer inquiries via phone call, e-mail and web form.
• Participate in calls and meetings, both internal and with customers acting as a technical product expert
• Analyze customer usage to identify potential opportunities, as well as potential red flags
• Work directly with customers on integrating Content Solutions products and tools
• Work closely with internal teams (Engineering, Product Management, Production) to answer questions and solve complex technical problems.
• Provide customer-facing training sessions, both live as well as web-based covering services.  
• Generate and update customer-facing documentation designed to improve a customer’s ability to self serve.  
• Support ChannelOnline (channelonline.com), and thereby assist customers to efficiently manage quoting/sales orders, e-commerce, and procurement all from one web-based application.
• Take part in the rollout of new features to increase the efficiency of managing business for customers
• Conduct customer training sessions, and manage help center content and internal support materials.

Skills on Resume: 

• Technical Expertise (Hard Skills)
• Communication Skills (Soft Skills)
• Customer Support Experience (Soft Skills)
• Analytical Skills (Hard Skills)
• Training Skills (Soft Skills)
• Collaboration Skills (Soft Skills)
• Project Management Skills (Hard Skills)
• E-commerce Knowledge (Hard Skills)

Job Summary:

• Communicating, as the benefits liaison, with patient, customers, and pharmacies.
• Reprocessing retrospective pharmacy bills.
• Use of Excel and internal software.
• Managing assigned accounts.
• Prioritizing tasks in order of urgency.
• Work independently with minimal supervision.
• Monitoring FTP connections for bills.
• Weekly data entry and bill processing for pay-on-behalf-of customers.
• Maintaining up-to-date request lists.
• Compliance with specific SLAs and regulations.
• Handling Outlook inbox items relative to conversions.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Attention to Detail (Hard Skills)
• Proficiency in Excel (Hard Skills)
• Account Management (Soft Skills)
• Task Prioritization (Soft Skills)
• Self-Motivation (Soft Skills)
• Data Entry and Processing (Hard Skills)
• Organizational Skills (Soft Skills)

Job Summary:

• Demonstrated passion to engage merchants and find positive solutions for them.
• Provide high touch/proactive experience for high value, high-profit customers while creating moments of magic with every interaction.
• Proactively identifying innovative solutions and conducting extensive research to resolve customer issues or concerns, providing a frictionless customer experience.
• Being accountable and taking ownership of the customer's experience from beginning to end.
• Diligently manage customer requests with a sense of urgency and ownership.
• Identify technical issues through feedback while engaging with customers.
• Collaborate with multiple departments as applicable to report and solve customer problems with a sense of urgency.
• Provide backup phone support to resolve customer inquiries and ensure service levels are met.
• Calling out and receiving inbound telephone calls to solve a variety of inquiries and service requests
• Entering and maintaining accurate records in an information system with attention to detail
• Analyzing and solving customer concerns using established policies and procedures

Skills on Resume: 

• Customer Engagement (Soft Skills)
• High-Quality Service (Soft Skills)
• Problem-Solving (Soft Skills)
• Accountability (Soft Skills)
• Urgency (Soft Skills)
• Technical Identification (Hard Skills)
• Collaboration (Soft Skills)
• Data Entry (Hard Skills)

Job Summary:

• Resolving any processing issues, validating key order details for accuracy (in pricing, value-added services, etc.) and identifying, and working through any inventory or fill rate challenges
• Partnering with supply planning, demand planning, distribution, logistics, IT, and credit to maximize the shipment potential of these orders and confirm adherence to both customer expectations and internal policy and process guidelines.
• Reviewing, and taking action on, orders within the account base, analyzing both reporting and ERP system to do so
• Identifying orders to release for shipment, review orders against incoming supply and ship windows
• Identifying potential/actual issues and opportunities and working with internal teams to address and escalate
• Provide focused updates to sales and accounts with recommendations on execution and next steps
• Manage order book, look to drive account and order book enhancements and efficiencies to optimize execution.
• Building, maintaining and continuing to grow partnerships with assigned sales reps
• Work with them on proactive account management to further grow and develop business, ensuring key shipments are executed and that customer and company expectations and objectives are met
• Work closely with assigned sales reps and be internal point of contact for all account management executions
• Partner and communicate with them regularly, both ad hoc and via planned updates/meetings

Skills on Resume: 

• Issue Resolution (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Order Analysis (Hard Skills)
• Shipment Coordination (Hard Skills)
• Opportunity Identification (Soft Skills)
• Sales Communication (Soft Skills)
• Order Management (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary:

• Talks with customers by phone or in person and receives orders for processing
• Responsible for accurate order entry into MRP system
• Responsible for delivering quotes to customers & integrating with marketing and sales manager in developing quotes.
• Regular communication to customer requests for product and availability information
• Determine best ship methods for cost and efficiency
• Support outside and inside representatives with sample requests and sales reports
• Responsible for setting up new customers and track shipments
• Assist customers with technical questions
• Processes customer orders/changes/returns according to established department policies and procedures
• Order book status updates and will be comprised of both proactive and reactive, communication and provide detailed, anticipatory, recommendations for execution and next steps.
• Responsible for being the subject matter expert of assigned accounts, using knowledge of requirements and ways of working to drive executions in orders and set ups, to ensure expectations are met
• Addressing requests and collaborating with sales on communication with them.
• Answering overflow calls from outsourced consumer team to support consumer requests regarding brand or product information, order assistance and order placement.

Skills on Resume: 

• Customer Interaction (Soft Skills)
• Accurate Order Entry (Hard Skills)
• Quote Development (Soft Skills)
• Product Knowledge (Hard Skills)
• Shipping Optimization (Hard Skills)
• Support for Sales Representatives (Soft Skills)
• Technical Assistance (Hard Skills)
• Account Management Expertise (Soft Skills)