ACCOUNT RELATIONSHIP MANAGER JOB DESCRIPTION

The Account Relationship Manager is a revenue-critical role responsible for protecting and growing recurring revenue through the full lifecycle of customer contract renewals. Sitting at the intersection of customer success, sales operations, and legal administration, this position is central to retention strategy in SaaS and subscription-based businesses. Organizations across global technology and software sectors rely on this function to reduce churn, enforce contract compliance, and sustain predictable revenue streams.

As the Account Relationship Manager, you will own the end-to-end renewal lifecycle for global SaaS contracts, directly contributing to recurring revenue retention targets and long-term account health. Embedded within the Sales and Customer Operations organization, you will serve as the cross-functional coordination hub between Sales, Finance, Legal, and Deployment teams to protect and expand existing customer relationships.

Career Impact: This role builds deep expertise in SaaS revenue operations, positioning you as a specialist in one of the fastest-growing commercial disciplines in the technology sector.

Business Impact: Your work directly determines whether existing customers renew, expand, or churn, making you a measurable driver of the company's recurring revenue performance.

Growth Opportunity: Exposure to global contract structures, cross-functional leadership, and renewal forecasting creates a clear pathway into senior revenue operations or strategic account management roles.

• Own the end-to-end renewal lifecycle, securing recurring revenues across global SaaS customer contracts.
• Develop and execute account-level renewal strategies to streamline contract restructuring and minimize churn risk.
• Identify non-standard contract terms and partner with Sales to restructure agreements before renewal deadlines.
• Manage churn and downsell documentation, including change letters and CRM-based tracking, to maintain accurate records.
• Maintain proactive contract administration on a 30-60-90 day renewal calendar to ensure on-time execution.
• Partner with Sales teams to align customer communication, account strategy, and renewal positioning.
• Coordinate cross-functional feedback across Sales, Finance, Legal, and Deployment to determine renewal next steps.
• Deliver quarterly renewal forecasts by region to support pipeline visibility and revenue planning.

• Bachelor's degree in Business, Finance, or a related field, or equivalent work experience.
• 2+ years of experience in contract renewals, sales operations, or account management, with demonstrated retention ownership.
• Proven ability to administer and interpret commercial contracts and legal documentation.
• Strong analytical skills with the ability to assess renewal risk, forecast outcomes, and identify revenue gaps.
• Excellent written and verbal communication skills, with the ability to manage multi-stakeholder coordination.
• High attention to detail in documentation, contract tracking, and process administration.
• Demonstrated ability to manage competing priorities and meet time-sensitive renewal deadlines.
• Professional written and verbal proficiency in Spanish to support global customer communication.

• Prior experience in a startup or high-growth SaaS environment, with comfort navigating ambiguous processes.
• Familiarity with international contract structures and cross-border customer account management.
• Demonstrated track record of achieving or contributing to 90%+ renewal retention rate targets.

• Core Stack: Salesforce CRM, Microsoft Excel.
• Data & Analytics: Renewal forecasting and pipeline reporting (within Salesforce).
• AI Tools: Not specified in examples.

• Base Salary Range: $65,000-$85,000 per year, depending on experience and location.
• Bonus: Performance-based bonus tied to renewal retention rate and revenue targets, typically 8-12%.
• Equity: Equity participation common at growth-stage SaaS companies; confirm availability with the employer.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company size.
• PTO: 15-20 days annually, plus public holidays; unlimited PTO common at startup-stage employers.
• Common Perks: Remote or hybrid flexibility, home office stipend, professional development budget.

Figures based on current US market benchmarks. Adjust based on location, company size, and seniority level.

Lamwork is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Qualified applicants requiring reasonable accommodations during the application or interview process may request them at any time. All offers of employment are contingent upon successful completion of a background check. Candidates must be authorized to work in the United States.

Owning the full renewal lifecycle for global SaaS contracts, the Account Relationship Manager drives recurring revenue retention and growth by optimizing renewal processes and delivering seamless customer experiences. Partnering closely with Sales, Finance, Legal, and Deployment teams, this position serves as the central point of coordination across cross-functional stakeholders to protect and expand existing customer relationships.

Key Responsibilities

• Manage the end-to-end renewal process, helping to secure recurring revenues for the global business.
• Plan, develop, and implement sales strategies to streamline existing customer contracts.
• Identify non-standard terms and conditions to assist the sales team in restructuring customer contracts upon renewal.
• Manage customer churns and downsells through contract documentation, such as change letters and Salesforce.com tracking.
• Maintain timely contract/documentation administration 30-60-90 days before renewal date.
• Partner with the Sales teams to ensure proper customer communication and account strategy.
• Coordinate with the cross-functional teams, acting as the point person for gathering feedback and determining next steps.
• Provide quarterly renewal forecasts by region.
• Assist the team in achieving 90%+ Renewal Retention Rate.
• Utilize Salesforce.com for all tracking and reporting of the renewal management processes.

Experience & Qualifications

• 2+ years relevant Contracts, Renewals, and/or Sales Operations experience.
• 1+ years Sales/Account Management experience.
• Experience with the administration of contracts/legal documentation.
• Good Spanish written and verbal communication skills.
• High degree of attention to detail.
• Strong analytical skills.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize.
• Strong documentation skills.
• Good at Salesforce CRM and MS Excel.
• Experience working in a startup environment is a plus.