• Support Academic Success Coaches with tutoring implementations and ensure programs are designed to effectively utilize school/district investment and drive measurable student achievement gains.
• Review online tutoring sessions using a Tutor Evaluation Rubric & Tutoring Quality Key Performance Indicators (KPIs) and report back on findings.
• Assist with ongoing curriculum and assessment development as foundation items impacting overall tutoring effectiveness.
• Analyze instructional trends and challenge areas. 
• Create training videos and resources for the tutoring operations team to use for scaled impact and improving overall instructional effectiveness.
• Respond to high-importance customer feedback via email, phone, etc. and collaborate with key stakeholders externally (teachers, parents, students) and internally (tutoring ops team, ASC’s,) for real-time problem-solving.
• Run weekly and bi-weekly live training with tutoring team leaders, based on KPIs, trends and improvement areas.
• Make recommendations based on observations on how to improve and make live tutoring more engaging and effective for students
• Meet and exceed KPI goals (as set forth by manager) for tutoring quality and program success.
• Develop and improve processes/systems for effective collaboration with Global Operations team.
• Conduct Growth/Impact Analyses working with the internal Data Analytics Team in order to identify measurable and tangible achievement gains correlated to online tutoring (ex. comparing State/Benchmark Assessment Results to tutoring usage bands).
• Develop personalized tutoring plans designed to maximize achievement gains and meet the needs of individual students based on School Benchmark Data, State Test Results, IEP Goals, FEV Tutor Diagnostics, Curriculum and Other Resources.

Skills: Program Management, Quality Assurance, Curriculum Development, Data Analysis, Content Creation, Stakeholder Engagement, Training Leadership, Process Improvement

• Build and sustain effective business relationships with internal and external team members through their ability to anticipate issues and problem-solve
• Deliver support documentation and training, including website and product (teaching materials in particular E-learnings) demos for customers and internal employees
• Prioritize customer inquiries via ZenDesk and provide proactive and reactive support
• Provide industry knowledge and serve as a subject matter expert on specified areas of the business, including product and service offerings
• Take the lead on China Server requests as well as identify areas of improvement
• Act as a primary point of contact for the respective customer or prospective lead
• Deliver value-added, white-glove services including user account setups, coursepack and simulation setups, on-call/off-hours simulation support, and customized reports of institution usage information
• Onboarding and training of new customers
• Help manage large opportunities with product support team and sales
• Work with Product Support to proactively update customers regarding how HBP's product roadmap will continue to support their needs and provide customer feedback to product management and sales
• Serve as primary owner of customer dashboard analytics in the CRM (SalesForce.com) and in ZenDesk
• Participate in data integrity efforts in the CRM and in ZenDesk, ensure sales data integrity and adequate updating in the CRM system and in ZenDesk
• Document and report product/website/LMS issues to the product and dev teams using established processes and communication channels, replicating the issue when possible and offering any needed context and research for stakeholders.
• Support Regional Director to facilitate partner reports, liaison, and two-way learning, execute marketing activities, and partnership discussions.
• Manage posting and content on HBPE China WeChat account as a channel to communicate with academic customers

Skills: Relationship Management, Training Delivery, Customer Support, Subject Matter Expertise, Lead Management, Data Analytics, Product Documentation, Content Management

• Provide Tier 3 interventions to students with IEPs
• Designing and implementing literacy and math instruction for multiple special education pull-out groups daily
• Designing and delivering standards-aligned, student-centered instruction to meet rigorous academic goals for students with disabilities
• Using data to develop rigorous IEP goals for each student on caseload
• Designing and implementing high quality specialized instruction for students with disabilities across multiple grade levels
• Creating and refining service delivery schedule for specialized instruction
• Monitoring progress of specialized instruction to inform refined services or goals for students on caseload
• Communicating regularly with families regarding student progress toward IEP goals
• Providing instructional leadership to other members of the school community to ensure specialized instruction is aligned with all other student services
• Serving as a member of the Multi-Disciplinary Team for students on caseload to report on progress with families and other service providers
• Collaborating with general education teachers, special education inclusion teachers, and Academic Intervention Fellows to ensure specialized instruction is aligned with grade-level curriculum and content
• Providing expertise to school community regarding academic interventions by serving as a member of the SST team
• Writing and updating Present Levels of Performance and IEP goals on an annual basis
• Writing and submitting quarterly IEP progress reports
• Communicating with other related service providers to ensure appropriate service delivery

Skills: IEP Management, Literacy & Math Instruction, Data-Driven Instruction, Service Coordination, Progress Monitoring, Family Communication, Instructional Leadership, Collaborative Teaching

• Monitor and manage the educational lesson plans and IEP process to ensure that all policies and procedures are followed per educational guidelines
• Manage and facilitate all aspects of the statewide testing (PSSA, PASA, Keystones)
• Develop and update training manuals for identified aspects of the program
• Design, train and evaluate content related to educational aspects of the program
• Assure that educational records are maintained in accordance with county, state, and federal regulations
• Implement designated record reviews and compliance activities.
• Keep program management abreast of concerns and issues pertaining to the record and compliance activities
• Assist in homework completion, test preparation, and general organization for students
• Promote student growth, self-awareness, and educational achievement
• Monitor subject matters and study skills
• Maintain verbal and written feedback with parents, teachers, and therapists
• Mentor and promote social and emotional wellness
• Participate in and be responsible for project management, process optimization, resource docking and project execution
• Assist the product department in the planning, development and optimization of academic syllabus, including but not limited to project/ activity planning, resource collection, copy-writing, brand marketing and other operations
• According to KPI and feedbacks on the product, design the implementation of the project and continuous improvement of the products, to improve customer satisfaction, learnings, activity goals according to different activity themes, and enhancing the fun/participation of activities

Skills: IEP Oversight, Statewide Testing Management, Training Development, Educational Compliance, Student Support, Feedback Coordination, Project Management, Curriculum Optimization

• Providing clinical mental health services to clients via individual, couples, group/workshop, and tele-mental health sessions
• Conducting mental health assessments and making recommendations for treatment modalities
• Engaging in consultation relative to internal and external psychological needs
• Weekly coordination with Psychiatrist for student appointments, medication refills, and intake appointments
• Providing academic coaching and executive skill development to students experiencing academic difficulty
• Participating in all staff meetings and working collaboratively across student development departments
• Maintains appropriate professional records on each client and communicates client information in a confidential and professional manner
• Works with faculty and staff to provide wellness presentations and programs

Skills: Mental Health Services, Treatment Assessment, Consultation, Psychiatric Coordination, Academic Coaching, Collaborative Engagement, Confidential Record-Keeping, Wellness Promotion

• Understanding of learning science, theories, and principles
• Instructional design and student learning outcomes
• Knowledge of best practices in instructional technologies
• Ability to follow best practices of instructional technologies
• Familiarity with ticket systems and ability to follow ticket system best practices
• Excellent oral, written, and instructional communication skills 
• Work effectively within a team-oriented environment and with multi-disciplinary faculty with varying levels of instructional technology skills
• Ability to collaborate on multiple projects at different stages while meeting deadlines and quality standards
• Ability to work independently, under minimal supervision
• Ability to facilitate collaboration, support, and approval from a variety of stakeholders
• Outstanding customer service skills and the ability to create an immediate rapport with a wide variety of constituents

Qualifications: BA in Education with 4 years of Experience

• Knowledge of various teaching methods, especially those for teaching children
• Deep understanding of the national English teaching curriculum and requirements
• Good communication skills, patient and friendly personality
• Experience in a work setting related to an academic department
• Exceptional problem-solving and decision-making skills
• Knowledge, skills, and abilities related to department programs and courses
• Experience in academic disciplines and career fields related to the Center’s departments or the Office of the Dean
• Ability and willingness to learn and adhere to University processes, requirements, deadlines, etc.
• Excellent organizational skills
• Process information quickly and accurately
• Maintain motivated and team-oriented attitude even under pressure
• Ability to work with ethnically, culturally, and socially diverse students, staff, faculty, and other constituencies.

Qualifications: BA in Educational Psychology with 3 years of Experience

• Demonstrated background knowledge of and commitment to diversity, equity and inclusion
• Experience with issues in graduate education, student development, and DEI in higher education
• An understanding of the challenges faced 
• Underrepresented and marginalized populations in higher education
• Ability to effectively and efficiently develop and execute several key projects
• Ability to manage multiple priorities
• Ability to collaborate effectively on a team
• Excellent organizational skills, attention to detail, prioritization, and follow-through
• Excellent oral and written communication skills
• Strong interpersonal skills
• Work and communicate effectively and professionally with the University community as well as external community partners
• Ability to work collaboratively and independently, as the task requires

Qualifications: BA in Social Work with 5 years of Experience

• Knowledge of curriculum and instruction
• Excellent communication, interpersonal, and organizational skills
• Experience in providing meaningful school-based and district-wide professional development
• Ability to prioritize and manage multiple tasks in a complex and diverse school system
• Ability to use the computer proficiently for word processing and development of presentations
• Ability to work collaboratively
• Ability to model instructional techniques/strategies across different settings servicing students with special needs
• Ability to work well with children with disabilities
• Ability to follow verbal and written instructions
• Experience teaching special education in a resource, inclusion, and/or LIFE skills classroom

Qualifications: BA in Psychology with 3 years of Experience

• Strong academic skills across the board
• Experience with special needs students (academic and social-emotional)
• Ability to communicate and problem solve effectively with both children and adults
• Dexterity in working collaboratively as a team with school teachers, specialists, therapists, and parents
• Excellent time management and organizational skills
• Understanding of individual learning styles
• Experience in assessment practices and methods, relevant pedagogy, rubric design, statistical analysis, and measurements.
• Excellent written and oral communication skills in academic and business English.
• Strong organizational skills, a self-starter capable of working independently while also being a team player.
• Excellent computer and technology skills
• Curriculum development and educational measurement knowledge

Qualifications: BS in Educational Leadership with 2 years of Experience