WHAT IS A FACILITIES ASSISTANT ?
The Facilities Assistant role encompasses a variety of responsibilities within a diverse team, aimed at optimizing resource use and enhancing customer service. This position involves handling tasks such as portering, managing mail and courier services, and overseeing reprographics and facilities maintenance. Additionally, the Facilities Assistant will collaborate closely with the Facility Services Manager to maintain safety and cleanliness, adhering to CDC guidelines to ensure a secure office environment. Candidates for this role should be adaptable, ready to undertake different tasks as needed, and flexible with their working hours given reasonable notice.
Need-to-Know Overview of a Facilities Assistant
1. Facilities Assistant Duties and Roles
- Demonstrate aptitude and motivation to extend capability across the widest range of responsibility.
- Customer focus and commitment to service excellence is a pre-requisite.
- Notwithstanding whether posts are described as static or mobile, some posts may be designated part-time, subject to the exigencies of the service.
- Deliver improved outcomes
- Meet the highest standards of public service
- Take a customer focussed approach to their role
- Take a corporate view and work with partners
- Deliver effective performance management
- Take a collaborative approach.
- Clean, disinfect and sanitize common areas and workstations
- Ensure that all areas are properly disinfected each morning
- Anticipate and respond to all maintenance queries and repairs
- Manage security systems and badges
- Manage car parking requests
- Assist with document storage in line with corporate procedures
- Mail sorting scanning and distribution, dispatching outgoing mail
- Assist with the ordering and distribution of stationery
- Provide support with health and safety issues
- Liaise with suppliers, contractors and facilities management
2. Facilities Assistant Requirements and Qualifications
- 1-2 yrs Clerical experience with excellent interpersonal skills
- An effective multi-tasker
- Highly organized
- Excellent spoken and written English
- Team player
- Excellent MS office skills
- Ability to communicate clearly and concisely
- Proven ability to be flexible in a fast-moving and environment
- Attention to detail and the ability to work with minimal supervision
- Strong customer service skills and pays close attention to detail
- Empathy and understanding of each individual's unique situation will be critical in the role
- A willingness to take on tasks as assigned, and help the overall function of the office in a safe and clean manner
Relevant Information