What Does An Integration Consultant Do?

WHAT DOES AN INTEGRATION CONSULTANT DO?

Published: Sep 30, 2025 - The Integration Consultant oversees the successful delivery of integration projects by ensuring value-based outcomes that are on time, on budget, and aligned with best practices and platform standards. This role collaborates closely with consultants, clients, and partners to drive implementation efficiency, conduct functional testing, and support quality through code and design reviews. The consultant also communicates product enhancement opportunities back to the team, while demonstrating integrity, adaptability, and a commitment to continuous improvement.

A Review of Professional Skills and Functions for Integration Consultant

1. Integration Consultant Duties

Integration Support: Provide professional support and input into developing TMF's global HRP Integration offering to prospective clients and guidance into the best fit to meet a client's specific requirements in collaboration with Global Solutions and Onboarding teams
Integration Rollout: Support the roll-out of TMF's Workday-certified integrations to include new countries and new features
Solution Optimization: Undertake periodic reviews of solution optimization, document process improvements and work with IT Services to roadmap the improvements
Integration Maintenance: Ensure integrations are maintained to manage ongoing country deviations/enhancements
Solution Development: Be responsible for the ongoing development of HRP integration solutions and effectively manage the liaison with internal stakeholders, including Sales, Bid Support, Global Solutions and Client Onboarding Teams
Project Leadership: Supports complex client technology transformation projects, including leading the business requirement gathering and ownership of the blueprinting phase
Documentation Management: Ensure documentation and internal communications relating to the evolution of the HRP Integrations are complete, current, and appropriately shared
Risk Management: Track, escalate, and support the resolution of any solution or integration risks and issues
Pre-Sales Support: Support the Global Solutions Team in pre-sales activities, including presentations on technical solutions to both new and existing clients
Knowledge Sharing: Share knowledge and contribute to internal discussion forums with initiatives aimed at improving and promoting both the way TMF structures its HRP global offerings and the related global onboarding process

2. Integration Consultant Details

Queue Management: Manage a prioritized queue of Integrated Property Managers (IPMs) that need consultations, based on performance across various metrics
Integration Review: Work with the supply acquisition team to provide technical integration review to ensure a strong start for new partners
Account Review: Provide technical account reviews for Account Management to assess the technical health of partners
Performance Analysis: Research drivers of performance and identify root causes behind concerns noted by a PM partner, Partner Success, and/or reporting
Action Planning: Provide explanations and build detailed action plans for the PM partner that include coordinated issue resolution across internal teams, behavioral modification, and/or technical instruction/training, depending on the scenario
Issue Resolution: Implement proactive issue solutions for target IPM partners, in coordination with Partner Success, Software Partners, Connectivity, and Product teams
Listing Guidance: Provide recommendations and guidelines about listing on Vrbo/EG sites
Feedback Analysis: Collect and analyse feedback from partners regarding product improvements and processes to drive partner efficiencies and increased revenues
Trend Reporting: Present findings of technical trends to internal teams for procedural or tool improvement
Performance Monitoring: Supervise and provide data on KPIs for IPM performance improvement across multiple checkpoints, as well as partner happiness
Product Awareness: Keep a pulse on new product and service launches, as well as industry solutions, which help increase partner performance
Expertise Building: Build channel partner functionality expertise and serve as a subject matter expert in project plans to support connectivity, channel, and partnership teams

3. Integration Consultant Responsibilities

System Integration: Lead the implementation of system integration between MES and other third-party systems
Requirement Definition: Define functional requirements for MES solutions and interfaces through client workshops and documentation analysis
Solution Development: Develop detailed designs, implement, troubleshoot, and test Syncade MES integration solutions that meet client/project requirements
Component Design: Design, code, and test components used within MES, including reports and interfaces between Syncade and various 3rd party systems like ERP, LIMS, QMS, or CMMS
Documentation Creation: Develop documentation, including creating test scripts for validated facilities
Team Mentoring: Provide mentoring for fellow project members
Team Collaboration: Work effectively at different levels within project teams, client organizations and sales
Process Improvement: Develop and improve processes, procedures, and tools used in the execution of projects
Project Liaison: Act as a liaison between the internal project team, internal management, and customer project teams and management
Project Planning: Understand the project scope and financials, and participate in the framing and quoting of projects to ensure successful project execution
Change Management: Identify change orders and justify changes to Project Management, resolve issues and establish priorities between projects
Customer Relations: Proactively develop customer relationships, anticipate and provide solutions to customer needs, giving high priority to customer satisfaction

4. Integration Consultant Job Summary

Solution Implementation: Implement the GIC connectivity solution using Streamline Implementation Methodology and the ADP product
Workshop Delivery: Perform workshops to share the connectivity design and document solution, including In-Country Partner requirements
Integration Testing: Lead Integration and Testing phase, support clients through the User Acceptance, Testing, data migration and Go-Live phases
Client Liaison: Liaise with clients and payroll partner throughout the data cleansing, mapping and conversion phase, and provide any assistance
System Analysis: Detailed analysis between systems to allow an appropriate use of standard integrators with Success Factors, Workday, Oracle and Enterprise eTime
Training Coordination: Coordinate training delivery and update training manuals, prepare training systems and conduct training sessions
Service Handover: Ensure timely handover to client services following the ADP methodology
Status Reporting: Liaise with the Integration Project Manager assigned to the project and the Line Manager, providing regular status updates and early warning of any slippage/problems that may occur
Issue Escalation: Escalate project issues to the Integration Project Manager, including scope variations, task slippages and risks that may arise during the project
Documentation Management: Keep configuration worksheets, client-specific configuration documentation and training material up to date
Internal Collaboration: Liaise with internal groups, including Basis, Client Services, Application Support, Project Management and Product Management to ensure that clients receive the highest levels of client service

5. Integration Consultant Accountabilities

Pre-Sales Support: Engage in pre-sales activity with the commercial team and propose solutions to meet supply needs
API Analysis: Conduct the analysis of supplier distribution API’s and document the results for the delivery teams who will develop the integration
Connection Testing: Conduct the testing and certification of new supplier connections
Supplier Training: Conduct workshops/presentations for the suppliers' technical team on WebBeds products and solutions to connect them, along with practical advice on their use
Issue Troubleshooting: Analyse and troubleshoot highly complex technical integration problems and propose effective solutions
Best Practices: Identify best practices and actively share these insights with affiliate suppliers and the global Connectivity Team
Issue Collaboration: Collaborate with the Level 1/2 support team on complex issues that require direct contact with top suppliers
Technical Communication: Communicate complex technical details to technical and non-technical customers and colleagues
Quality Assurance: Perform Quality Assurance tests on API/websites before implementation

6. Senior Integration Consultant Functions

Requirement Translation: Translate business requirements into technical specifications via presentations and formal documentation
Solution Design: Design solutions that not only meet requirements but deliver real business value
Integration Architecture: Contribute to solution architecture and design, with a focus on integration
Technology Documentation: Contribute to the development, documentation and communication of the technology architecture
Value Demonstration: Develop presentations and demonstrations to prove a solution's business value to customers
Team Mentoring: Coach, develop, and mentor other team members, contributing to the development of overall practice capability
Domain Expertise: Support account management and sales activities by contributing domain expertise
Project Support: Contribute to project discoveries, kick-off, prepare proposals and Statements of Work

7. Integration Consultant Job Description

Best Practices: Define best practices, design, build, and support the essential foundations of the TIBCO integration platform
System Migration: Implement migration to TIBCO BW, EMS, MQ Adapter and Managed File Transfer
Project Coordination: Coordinate technical design and project delivery with onshore/offshore teams
Design Review: Review high-level and low-level design and provide technical guidance
Incident Support: Provide day-to-day level-3 support and assist in troubleshooting and resolving incidents
Service Delivery: Help to deliver services and support applications for all internal and external customers
Team Collaboration: Collaborate with other team members working remotely from various locations
Service Improvement: Be involved in continuously improving services for the current and future long-term vision

8. Integration Consultant Overview

Requirement Analysis: Gather the requirements and assess them against the product capabilities and existing interfaces (attend/facilitate design workshops/meetings, requirements analysis, and produce requirements specifications, etc.)
Requirement Translation: Translate the business requirements into Functional and Non-Functional requirements
Design Documentation: Produce the functional design documentation
Design Guidance: Provide technical design guidance and development assurance (reviewing specifications, attending meetings and calls, providing design recommendations, etc.)
Development Support: Support the development teams during coding and system testing (on/offshore)
Software Testing: Integration software testing (planning, documentation/scripts, and execution)
Deployment Support: Integration software deployment support
Client Training: Provide client training and design walkthroughs
Project Planning: Assist in project planning in the area of integration

9. Integration Consultant Details and Accountabilities

Customer Liaison: Liaise with a customer using a mixture of on-site visits and conference calls in order to understand their requirements
Specification Definition: Define technical specifications based on customer requirements
Application Development: Convert customer requirements into an application built on top of the Trimble Unity Platform
System Integration: Integrate into 3rd party solutions, e.g., Maximo
Project Execution: Work as either part of a team or individually, depending on the scope of the project
Global Collaboration: Work with a team that is spread across multiple time zones
Business Support: Participate in a variety of customer-focused activities to support the growth of the Trimble Water business
Product Feedback: Collaborate within the team to identify recurring customer pain points and make suggestions to Product Management and Engineering for product enhancements based upon customer feedback

10. Integration Consultant Tasks

Client Engagement: Work with end clients who have implemented the company's HR system in their environment and drive the definition, testing, and delivery of integration files to the client
Project Management: Follow the interface project from end to end, meet with clients and vendors to capture their requirements using vendor file layouts, translate the requirements into a document that the assigned developer will use to develop the interface file, conduct QA testing on the file, and deliver the results to the client for production
SQL Updates: Be responsible for updating the SQL statements rather than returning the project to the developer for correction
Requirement Gathering: Work with the end client and vendors to capture the requirements for the interface file that the client needs to have built
Developer Coordination: Work with the Integration Developer to ensure the interfaces are built to match the file that the end customer desires
File Testing: Test the files to ensure that they are true and correct to specification
Issue Resolution: Identify issues and coordinate resolution with either the client or the development team
Architecture Design: Design and validate a complex architecture and ensure its successful implementation

11. Integration Consultant Roles

Design Compliance: Follow design standards and principles in the development of API and microservices
Catalogue Management: Ensure adoption and maintenance of the integration and microservices catalogue
DevSecOps Delivery: Adopt DevSecOps methodology to deliver API and microservices (Build/Extend, Deploy, and Run)
Initiative Review: Follow up on API and microservices initiatives and drive the periodic reviews with the different teams
Tool Identification: Identify and propose necessary tools to ensure APIs and microservices lifecycle management
Framework Enhancement: Present proposals when updates and/or enhancements to the framework are identified
Performance Monitoring: Monitor API solution performance and enforce a versioning policy
Partner Training: Lead and participate in meetings to educate, train, and advise partners on how to successfully implement products
Partner Onboarding: Assist with the onboarding of new partners

12. Integration Consultant Additional Details

Project Oversight: Oversee the delivery of successful projects by value-based outcomes that are on time and on budget
Process Development: Contribute to the overall development of the Consulting Services organization in support of customers through the implementation of best practices and processes, which drive implementation efficiency
Consultant Collaboration: Collaborate with a team of consultants focused on delivering value-based outcomes to customers through best practices and platform implementations regarding integration delivery
Product Feedback: Communicate identified product enhancements along with use cases and customer value back to the Product Innovation team for consideration in future releases
Ownership Leadership: Lead with integrity and follow through on all commitments, owning the role and outcomes without shifting accountability to others (extreme ownership)
Creative Thinking: Think creatively and constructively about delivering value-based outcomes
Process Improvement: Seek to continuously improve processes and be flexible/adaptable to challenges
Functional Testing: Oversee and conduct functional testing, scenario definition and support clients and partners, and work closely with the delivery team to ensure project execution is on track
Design Review: Participate in code and design reviews to ensure quality and conformance to product standards

13. Integration Consultant Essential Functions

Integration Scoping: Leverage documentation to jointly scope out integrations with strategic partners based on initial business requirements
Technical Support: Provide technical support and project delivery management with select partners who are building integrations to BigCommerce
Project Management: Be responsible for the final output, quality, testing, and communicating project status regularly
Product Collaboration: Develop a strong partnership with the Product and Engineering organization to understand the roadmap and communicate internally and externally any constraints
Integration Enhancement: Work with partners to enhance existing integrations as new platform capabilities become available
Documentation Input: Provide input to the Product and Developer Documentation teams to improve developer experience in future enhancements
Cross-Team Collaboration: Work closely with Strategic Partner Managers, Product Management, Developer Documentation, and technical integration teams at partner organizations
Performance Optimization: Follow up on specific workshops aiming at improving performance by optimizing the code and adding parallelization of computations
Design Expertise: Provide expertise in coordination with Murex product teams to ensure the best possible design and cleanest integration

14. Integration Consultant Role Purpose

Integration Delivery: Work across a suite of Mule applications and APIs, implementing integration solutions for various clients across different industries
Solution Development: Perform hands-on installation, development, configuration, and troubleshooting of client solutions
Artifact Management: Build and maintain efficient, reusable and reliable integration implementation artifacts
Defect Resolution: Identify bugs and devise resolutions to these defects
Team Collaboration: Work alongside an expert team of solution architects, project managers, and developers to provide the client with quality solutions to complex problems
Technical Versatility: Work across a varied technical stack and a variety of industries
Agile Participation: Participate in an agile delivery environment, using a Scrum or Kanban methodology
Component Leadership: Lead the design, implementation, and testing of a technical component of a project
Integration Rollout: Work with the technical team to evaluate, implement and roll out the integration

15. Sr Integration Consultant General Responsibilities

Goal Communication: Communicate and understand the goals required to complete tasks on time and on budget
Integration Development: Assess, design, and develop integration to meet customer requirements
Integration Scoping: Assist Sales, Presales, or Services teams with integration discovery and scoping
Meeting Leadership: Lead internal and external meetings with customers and vendors
Timeline Management: Manage integration and application timelines, including notifying clients of changes to task dates or assigned resources
Project Tracking: Maintain project management tools for all integration projects
Process Improvement: Participate in special projects to help improve and enhance the team’s best practices and processes
Technical Documentation: Prepare well-written and concise technical documentation
Deal Support: Build estimates and coordinate with sales to close the deal

16. Integration Consultant Key Accountabilities

EDI Monitoring: Monitor daily EDI operations, verify EDI transmissions, assure compliance, troubleshoot and perform root cause analysis, exception handling, and re-processing
Requirement Gathering: Work with clients and trading partners to gather requirements, define rules to build out logic, and respond to requests and questions
Integration Development: Develop the EDI or specific integrations using mapping or scripting tools
Deployment Testing: Unit test and troubleshoot upon deployment to the customer environments
Transmission Testing: Test inbound and outbound transmission of EDI documents, as well as other formats, to make sure specifications are followed per the requirements of the client
Customer Support: Provide ongoing support to customers during the implementation and support phases of the project, as well as in working through changing and new requirements post-implementation
Process Improvement: Maintain best practices and proactively seek opportunities for efficiency improvements to recommend
Customer Liaison: Serve as a liaison between customers and product engineers
Process Development: Engage in development discussions to create/improve internal processes and systems

17. Integration Consultant Roles and Details

Client Relations: Build and maintain professional relationships and become a trusted advisor with clients, partners, vendors, and internal team members
Documentation Development: Develop project documentation, standard operating procedures, testing cases, and other documentation during and after building on implementation tasks
Project Support: Support Project Managers in managing engagement contracts, identifying and escalating bottlenecks, preventing out-of-scope items, and providing project progress updates
Customer Service: Provide outstanding customer service and resolve client issues throughout the implementation process
Process Configuration: Understand clients' business processes and configure the software based on an i2 Architect’s Solution Design
Capability Building: Build clients' capabilities by encouraging them to achieve success beyond their expectations, identifying opportunities to recommend additional products and services
Technical Integration: Support an affiliate partner with technical integrations in North America
API Management: Effectively communicate, monitor, analyze, and influence API program usage guidelines and requirements
Issue Troubleshooting: Analyze and troubleshoot complex technical integration problems and propose effective solutions
Technical Assistance: Provide functional and technical assistance and/or guidance
Quality Assurance: Perform Quality Assurance tests on API sites before implementation
Escalation Support: Assist, coach, and collaborate with Level 1 and Level 2 support teams with complex escalations that require direct contact with top partners

18. Integration Consultant Responsibilities and Key Tasks

Technical Consulting: Qualify internal requests and act as a technical consultant for any internal stakeholders
Integration Operations: Develop, implement, document, and execute standard integration operations procedures that include platform creation, SFTP setup, API automation, massive file migration/ingestion, and various back-end operations
SaaS Operations: Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring, and more)
Stakeholder Support: Ensure the satisfaction of internal stakeholders by acting as a technical expert and advisor
Team Enablement: Enable the client-facing team to address technical projects with their clients
Team Liaison: Act as a liaison with product or other teams regarding changes and roll-out of related topics
Product Knowledge: Develop working knowledge of a specific set of TIBCO products and their supporting technologies
Business Knowledge: Develop working knowledge of the company's business, organization, and objectives
Data Analysis: Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Task Execution: Follow the detailed specification provided by the senior project members and complete tasks/assignments to meet specified deadlines
Project Assistance: Assist in the development of preliminary task plans/technical approaches for projects and customer presentations
Knowledge Expansion: Constantly strive to expand the scope of knowledge to additional products, including staying up-to-date with new product features and supporting technologies for the solutions support

19. Integration Consultant Duties and Roles

SAP EDI Support: Support of the SAP Systems within the subject of EDI, focusing on vendor and customer integration
Procedure Development: Develop new procedures and support the roll-out to worldwide internal and external business partners
Point of Contact: Work as a contact person for internal development and external service providers
Interface Coordination: Coordinate the development and support of external interfaces
User Testing: Fulfill user tests and document the processes for internal and external use
Interface Support: Support existing and new interfaces and technologies
User Training: Manage and fulfil key user training, including training of key users and/or trainers, and preparation of training documentation
Process Design: Design and test new business processes, capabilities, and technologies
Schedule Coordination: Coordinate assigned deliverable schedules to ensure the client’s timelines are met
Team Collaboration: Collaborate with project teams made up of people with diverse and complementary skills
Data Integration: Contribute to the design of clean and efficient data integration solutions for clients
Solution Development: Develop and support own portfolio of solutions
Solution Review: Work closely with fellow team members, reviewing and testing solutions
Task Execution: Perform any other day-to-day tasks by the team

20. Integration Consultant Responsibilities

Technical Guidance: Lead technical discussions and guide for setting up integrations between VNDLY and third-party systems
Configuration Support: Assist with front-end and backend configurations for various modules, including TimeKeeping, Invoicing, Reports Configuration, and Data Transfer
UAT Testing: Assist with testing integrations during User Acceptance Testing (UAT)
Go-Live Support: Provide support and assist the Implementation team in the quick resolution of issues detected during the first week of Go Live
Best Practices: Influence customer behavior towards best practice solutions
Service Delivery: Deliver high-quality services for multiple international customers
Solution Collaboration: Collaborate with integration architects to analyze customer needs, carry out testing, and maintain integration solutions
Subject Expertise: Become a subject matter expert on both technical setups and customer business processes
Workflow Troubleshooting: Troubleshoot integration workflows, scripts, data mapping, modeling, and loading
Customer Communication: Communicate intensively with the customer IT team and representatives of integrated applications
Partner Assistance: Assist and advise partners on how to complete their clients' implementations successfully, on time and within budget
Issue Resolution: Regularly meet with partners to advise on project issue resolutions and assist in solution design conversations
Partner Feedback: Work closely with the Partner Success Manager to provide feedback concerning partners and their ability to successfully implement products
Partner Training: Provide training and exercises to Partners to improve their skills with Celigo products and implementation

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