WHAT DOES AN INFORMATION MANAGER DO?
Published: Sep 3, 2025 - The Information Manager ensures effective communication systems, manages document control platforms such as Asite and Conject, and maintains both electronic and hard copy filing systems. This role oversees project reporting, develops information management plans, and delivers training on systems while supporting quality management procedures. The manager also manages digital health and safety files, handles building control submissions, and facilitates the archiving process throughout the project lifecycle.
A Review of Professional Skills and Functions for Information Manager
1. Technical Information Manager Duties
- Product Introduction: Receive New Product Introduction (NPI) Notices and Project Charters from product management
- Estimate Request: Request initial estimate from content creation provider in Project Management tools (i.e., JIRA)
- Cost Estimation: Provide estimates for the cost to the AMPIP Project Lead
- Team Management: Manage a global team
- Project Delivery: Manage global delivery of projects across different brands/regions/platforms
- Stakeholder Coordination: Work with engineering, product management and other stakeholders globally
- Information Accuracy: Ensure information is available to the authoring team on time and is accurate
- Issue Management: Manage Escalations and issues related to products/projects
- Project Tracking: Work with project management and AMPIP to track project progress, provide updates and highlight risks, etc.
- Content Quality: Drive high-quality technical information that helps dealer technicians fix issues right the first time
- Customer Support: Helps farmer customers safely and optimally operate products
- Strategy Support: Support the global leadership of Technical Information in the design, development, and implementation of future strategies
- KPI Tracking: Track KPIs for assigned products using AGCO standard KPI packs and support rectification processes
- Practice Improvement: Support global best practices and digital transformation
2. Information Manager Details
- Service Delivery: Contribute To The Delivery Of The Following Services
- Client Management: Leading delivery and client account management
- Legal Research: Answering higher-level legal research requests
- Client Awareness: Provide regular current awareness and know-how to clients
- Client Training: Training for clients on maximizing their information resources
- Service Promotion: Actively promoting the service to end users
- Budget Management: Pro-active management overall Information Service budget
- Tool Piloting: Identifying and piloting new databases or tools
- Project Support: Supporting the delivery of projects
- Process Improvement: Promoting a culture of continuous improvement
- Quality Service: Consistently deliver high-quality services on time with a focus on responsiveness, client satisfaction, effective client communication and client service orientation
- Team Leadership: Lead delivery team, including line management/performance management of two Senior Information Officers (as well as link to Off-Shore Project Manager)
- Strategy Development: Continuously identify and execute strategies to develop and deliver products and services to meet client objectives and business needs
- Service Transition: Assist in the delivery of service transition
- Change Enablement: Elevating service levels and promoting appropriate behaviours to enable change
- Project Implementation: Lead in the implementation of projects to support cross-skilling across the wider Information Team
3. Information Manager Responsibilities
- Service Leadership: Leading the Information Service, providing a range of services to the law firm
- Legal Research: Legal and business research using commercial online sources, as well as the internet and some hard copy resources
- Awareness Provision: Provision of regular current awareness bulletins/alerts
- System Management: Manage information systems (intranet pages, library management system and current awareness platform)
- Client Training: Provide training to clients on their information resources (e.g., inductions, trainees)
- Vendor Relations: Developing and maintaining relationships with market data providers and information vendors
- Resource Management: Manage and develop the client’s resources
- Budget Control: Ensure appropriate financial reporting and management of the budget
- Contract Support: Providing expertise and support on the review/negotiation of renewals for larger electronic resources
- Team Oversight: Oversee the activities of other members of the Information Team
- Project Liaison: Liaising with Off-Shore Project Manager
- Service Delivery: Ensuring the successful overall delivery of the service
4. Project Information Manager Job Summary
- Communication Systems: Ensure effective communication systems are in place
- Document Control: Manage Asite and Conject with elements of document control delivery during peak levels
- System Advising: Advising on internal document management and email management solutions
- File Management: Set up and maintenance of electronic filing systems and hard copy
- Project Reporting: Coordinate and collate project reporting, inclusive but not limited to Client reports, and system reporting
- Plan Drafting: Drafting an information management plan to include within the project execution plan
- Staff Training: Deliver training to staff on information management systems including Asite and Field View, with support from the Regional Information Management team
- Quality Management: Managing the Quality procedures for all Administrative and Document Control activities
- System Support: Assist with implementation, maintenance, training and support for the mobile quality management system, Field View
- Digital File: Production of the Digital H&S File, inclusive of regular progress meetings, chasing external parties for deliverables and reporting
- Control Submissions: Manage Building Control submissions
- Procurement Support: Retendering support and training for the Procurement team
- Peer Participation: Attending Information Management Peer Groups
- Process Archiving: Manage and facilitate the archiving process throughout the project life cycle
5. Information Manager Accountabilities
- Team Leadership: Lead, drive, and develop the Installation Document Controls Team, ensuring a high level of service is provided to our internal and external customers
- Workload Management: Meet a dynamic workload, a proportion of this role will need to act as an individual contributor to the department
- Document Coordination: Providing coordination of handover documents, installation packs and the production, including the production and maintenance of the Technical Construction File
- Detail Orientation: Excellent eye for detail and is capable and comfortable working in a specialist and technical area of expertise
- Organizational: Organized, thorough, enjoy challenging situations and have the persistence to see a job through to conclusion
- Quality Assurance: Getting things right, attention to detail, ensuring quality and standards are met and reducing error to a minimum are important factors in this position
- Fact Research: Researching and gathering facts, working with formulae and exacting specifications are also integral to the job
- Standards Compliance: Ensure that project and functional documents follow the standards, stay aligned, are maintained, accurate and are available to all employees who need them
- Project Support: Provide document control and information management support for all EMEA projects with respect to the installation span of control
- Template Utilization: Provide support to project teams generating and updating documents, utilising agreed standardised templates and processes
- Process Management: Manage and socialise document release processes to client/third-party databases
- Report Generation: Generate reports and dashboards for document and standards management purposes
- Revision Checking: Check and amend that technical revisions are coherent before release through the document management system
- Focal Point: Act as the focal point and gatekeeper for all documentation-related queries, enhancing the progressive and sustainable adoption of a mature configuration management system across the operating model
- Knowledge Sharing: Communicate and collaborate across the installation function (3600) to develop a knowledge bank