WHAT DOES AN EXPORT SUPERVISOR DO?

Resume Cover Letter Skills Roles

Updated: Jun 13, 2025 - The Export Supervisor oversees export operations and enhances team performance by training on export regulations and refining billing and accounting practices. This position establishes and maintains customer-specific export procedures and ensures prompt, accurate invoicing and profitability on shipments. This role emphasizes exceptional customer service, managing communications, and promptly addressing potential export issues to maintain high operational standards.

A Review of Professional Skills and Functions for Export Supervisor

1. Export Supervisor Duties

Employee performance management: Employee performance, productivity, and morale
Customer communications: Customer and partner communications, service and business retention
Information processing: Information/documentation processing & supervision
Process development and adherence: Development and adherence to all documented corporate processes
Backup assurance: Assuring that proper back up exists (and is fully trained) for all corporate initiatives as they relate to assigned customers, and or the corporation
Revenue development: Seeking out opportunities to develop transportation margins and other revenue sources
Supervision and productivity enforcement: Effectively supervising, enforcing productivity metrics
Operational monitoring: Ensuring Daily monitoring of assigned operations to staff to ensure that all performance criteria and accounting procedures are followed as documented and that all applicable daily reports are managed effectively
Cost reduction initiatives: Cost reduction and efficiency initiatives within customer’s supply chains in which BDP might profit via ‘gain share’ agreements
A/R management: A/R review and collection support for all assigned accounts
Employee retention and training: Accountable for employee retention, training and the delivery of services to clients that competitively differentiate BDP from its competitors
Sales and staff training support: Provides sales support and assists in training of staff

2. Export Supervisor Details

Problem-solving and innovation: Effective use of problem-solving skills, innovation and supply chain strategies
Training needs identification: Targets and identifies the training needs of the staff
Global liaison: Liaise with all required global partners in order to provide customers with superior customer service and global process solutions
Coaching and mentoring: Ongoing coaching and mentoring of staff to develop skills to the highest level
Employee management: Responsible for hiring, employee corrective action/terminations and performance evaluations of direct reports
Training assessment: Assess needs for employee training in cooperation with Human Resource initiatives
Teamwork fostering: Foster an attitude of teamwork
Performance observation and feedback: Observe and document individual and team performance and give feedback
Export compliance: Ensures export compliance is completed timely and accurate
Customs follow-up: Follow-ups timely with customs
Accounting assistance: Assists the Accounting Department when a particular situation arises with either Account Receivables or Account Payables
Quality compliance: Complies with Company Quality Standards as per International Organization for Standardization programs ISO9001/ 14001 and C-TPAT (Customs-Trade Partnership against Terrorism) requirements

3. Export Supervisor Responsibilities

Export operations supervision: Supervises export operations
Performance monitoring: Monitors the team’s performance and identifies transactions and tasks that require special handling or expediting
Team training and advisory: Trains and advises the members of team in areas of export regulations, billing systems and accounting procedures
Client collaboration: Works with clients to establish detailed profiles and procedures that properly represent export processes
Billing and profit accountability: Performs timely billing (invoice release) & accountability for profit on assigned shipments
Report preparation and distribution: Prepares, maintains and distributes customer reports and other reports by management
Customer service communication: Provides a high level of customer service through proactive communication with clients via email and phone
Operational reporting: Completes daily reporting of operational/quality requirements
Quote processing: Receives, reviews and processes all department quotes
Shipment closing and billing: Performs timely and accurate closing/billing of all shipments
Customer and management reports: Prepares reports required by customers and Leschaco management
Issue identification and alerting: Alerts clients of special areas of concern or potential problems in the export process

4. Export Supervisor Job Summary

Data input and document production: Input data and produce documents for export
Coordination with trucking providers: Coordinate with trucking providers to execute pick up and drop off containers and documents
Import/export operations management: Ensure that import/export activities run smoothly and problem-solve issues
Communication with shippers: Communicate progress to shippers
Export duties management: Responsible for all export duties, including labeling, custom clearance, shipment tracking, etc
Customer communication: Communicating with customers regarding order’s status and shipment
Export document accuracy: Provide accurate export documents (invoice, packing list, etc)
Import/export reporting: Provide import and export weekly reports
Regulatory compliance: Ensure all import and export documents comply with government regulations and requirements
Shipment deviation recording: Ensures that all shipment deviations are properly recorded in the Leschaco ABS system
Regulation updates communication: Communicates changes in U.S. and foreign shipping regulations and procedures to clients
Export freight forwarding oversight: Oversees the customer export freight forwarding and NVOCC orders according to customer order instructions and profiles such as US Export regulations, FMC regulations, Leschaco Company and ISO procedures

5. Export Supervisor Accountabilities

Inbound container feedback: Provides consistent feedback to the Business units regarding inbound container movement
Import container tracking: Tracks and traces Import containers from origin to RXN first touch upon request
Dashboard and reporting ownership: Owns and maintains the integrity of all dashboards / inbound transit reporting
Automation tool guidance: Guides team to educate on automation tools available
Lean culture adoption: Embraces the RBS lean culture by effectively using tools and following a disciplined VDM approach
Project management: Drives initiatives/goals forward by leveraging project management tools (Action Plans)
Issue identification and escalation: Proactively identifies potential issues and effectively involves others to drive solution, handles routine escalations
Customer satisfaction and service: Driving increased levels of customer satisfaction and service levels
Decision-making and problem-solving: Decisions and problem-solving are guided by policies, procedures, and business plans
Industry disruption communication: POC on all industry disruption communication to the inbound supply chain
Process integrity oversight: Oversees process integrity, both internal and external customers, with the international shipping process
Export regulation navigation: Navigates export rules and regulations, free trade agreements, Incoterms, and letters of credit

Editorial Process and Content Quality

This content is part of Lamwork's career intelligence platform and is developed using structured analysis of real-world job data, including publicly available job descriptions, skill requirements, and hiring patterns.

Lam Nguyen, Founder & Editorial Lead, defines the research framework behind Lamwork's career intelligence platform, including job role analysis, skills taxonomy, and structured career insights.

All content is reviewed by Thanh Huyen, Managing Editor, who oversees editorial quality, content consistency, and alignment with real-world role expectations and Lamwork's editorial standards.

Content is developed through a structured process that includes data analysis, role and skill mapping, standardized content formatting, editorial review, and periodic updates.

Content is reviewed and updated periodically to reflect changes in skills, role requirements, and labor market trends.