WHAT DOES AN ENVIRONMENTAL SERVICES MANAGER DO?
Updated: Jun 11, 2025 - The Environmental Services Manager oversees the operations of facilities, housekeeping, and laundry departments, ensuring employees receive regular training to enhance their skills. This position manages maintenance and repair activities and coordinates third-party services to maintain efficient operations of utility systems and equipment. Additionally, the manager prepares and monitors the department's budget, recommends improvements for operations, and collaborates with design engineers on new product plans and equipment needs.
A Review of Professional Skills and Functions for Environmental Services Manager
1. Environmental Services Manager Details
- Policy Development: Develop, maintain, and implement policies, procedures, and protocols to ensure that the facilities maintain a high level of environmental cleanliness.
- Goal Achievement: Ensure that established policies, goals, and objectives are achieved.
- Quality Improvement: Contribute to quality improvement activities by making suggestions for improvements in processes and supporting change efforts in the organization and department.
- Efficiency Improvement: Continually work toward increased efficiency by seeking out new techniques and equipment.
- Waste Management: Maintain a waste disposal and recycling program that ensures safe handling within the hospital and community.
- Regulatory Compliance: Keep current with regulations and guidelines governing hospital wastes, and manage a program that properly identifies and handles hazardous or infectious waste.
- Special Cleaning Projects: Manage all special cleaning projects including scheduling of service cleaning, blinds, and windows, and perform facility inspections to ensure the required cleaning standards are met.
- Compliance Assurance: Ensure areas meet local, state, and federal compliance standards, guidelines, and practices and meet accreditation standards of the Joint Commission.
- Contract Management: Research, coordinate, and manage any contracted cleaning services.
- Proposal Preparation: Prepare and mail requests for proposals, and negotiate cleaning service bids.
2. Environmental Services Manager Accountabilities
- Staffing Management: Maintains adequate staffing for daily needs reflecting cost efficiency.
- Team Leadership: Trains, assigns, and directs the work of staff.
- Budget Assistance: Assists with the preparation of the budget and contributes to the development of short-term operational plans for the department.
- Communication Management: Maintains communication with patients, staff, and customers regarding the level of services they receive from Environmental Services staff, and promotes patient satisfaction with environmental services.
- Feedback Collection: Conducts rounding with patients and staff and ensures their feedback is considered for continuous improvement.
- Feedback Documentation: Maintains a log of patient and staff feedback to be considered for continuous improvement.
- Procedure Evaluation: Surveys all departmental procedures regularly for adherence to sanitation, infection control, regulatory compliance, safety, and patient confidentiality standards.
- Training Program Management: Provides an ongoing effective in-service program for all employees of the Environmental Service Department.
- Regulatory Compliance: Maintains regulatory compliance and infection control practices.
- Vendor Contract Management: Assists with reviewing and maintaining all vendor contracts, monitors the contracts in use, and recommends effective vendor utilization to achieve the best possible cost.
3. Environmental Services Manager Functions
- Staff Management: Manage the laundry, housekeeping, and facilities of the home, including all aspects of hiring, performance management, and scheduling of these team members.
- Contractor Supervision: Supervise third-party contractors to ensure work meets requirements and standards.
- Budget and Inventory Management: Manage the departmental budgets and inventory, including purchasing of supplies and equipment.
- Policy and Procedure Management: Maintain policies and procedures within the department, and lead new initiatives and projects.
- Quality Control: All aspects of quality control of services and products provided/produced by departmental staff.
- Safety Program Management: Manage the departmental safety program, including preventative maintenance schedules.
- Record Keeping: Maintain records, statistics, and reports following internal and external policies and guidelines.
- Staff Oversight: Provide direct oversight of the environmental services staff.
- Productivity Monitoring: Assist management with monitoring productivity, budgets, and expenditures.
- Customer Relations: Handle and review customer comments, complaints, and concerns.
- Training and Compliance: Train and make housekeeping staff aware of Right To Know requirements and have an SDS data sheet available.
4. Environmental Services Manager Details and Accountabilities
- Grounds Management: Directs the effort to have attractive and well-maintained grounds.
- Process Improvement: Participates in the facility's process improvement programs.
- Compliance Adherence: Conducts job responsibilities following the standards set out in the Company's Code of Business Conduct, its policies and procedures, applicable federal and state laws, and applicable professional standards.
- Safety Compliance: Follows annual fire life safety and water regulations.
- Team Management: Manages Maintenance Assistant (where applicable).
- Cleanliness Maintenance: Maintains a high level of cleanliness in assigned areas.
- Equipment Maintenance: Ensures that all equipment is always clean and professional in appearance.
- Staff Development: Attends and participates in departmental staff meetings, development, and training courses.
- Committee Participation: Participates in hospital/medical staff committee meetings.
- Professional Representation: Attends and serves on professional/civic service organizations as a hospital representative, and conducts/attends departmental meetings.
- Courier Services: Acts as a courier to pick up mail/checks from Brockton when no other courier is available.
5. Environmental Services Manager Essential Functions
- Team Management: Manages all facilities, housekeeping, and laundry department employees.
- Employee Training: Provides regular training to employees to develop skills and competencies.
- Maintenance and Repair: Conducts regular maintenance and performs repair projects for the facility and its grounds.
- Third-Party Coordination: When the maintenance or repair cannot be performed by the Maintenance Manager, schedules repair and maintenance of machines, tools, and equipment by third parties to ensure efficient facility operations.
- Utility System Maintenance: Directs and participates in maintenance activities on utility systems to provide a continuous supply of heat, steam, electric power, gas, or air required for operations.
- Preventive Maintenance Development: Develops preventive maintenance programs.
- Budget Management: Prepares department budget and monitors expenditure of funds in the budget.
- Operational Improvement: Recommends measures to improve operations and conditions of machines and equipment.
- Procurement Management: Takes responsibility for requisitions of tools, equipment, and supplies required for operations.
- Product and Equipment Planning: Reviews new product plans and discusses equipment needs and modifications with design engineers.