WHAT DOES A LOGISTICS COORDINATOR DO?

Published: Jun 24, 2025 - The Logistics Coordinator ensures all logistics and warehousing operations align with global and Environmental, Health, and Safety standards while optimizing cost and quality performance. This role involves managing stock movements, monitoring 3PL KPIs, investigating root causes of delivery or inventory discrepancies, and supporting continuous improvement and SAP-related operational enhancements. The coordinator also coordinates inbound and outbound processes, addresses delivery issues, handles customer claims, and oversees the annual warehouse stocktaking process.

A Review of Professional Skills and Functions for Logistics Coordinator

1. Logistics Coordinator Roles and Responsibilities

  • International Shipping: Understand the processes involved in international shipping
  • Customer Support: Assist customers with inquiries and problem resolution
  • Data Management: Update and maintain customer records, reports, and documentation
  • Documentation Collection: Perform documentation collection and maintain accuracy
  • Policy Compliance: Follow and adhere to company policies and procedures

2. Logistics Coordinator Duties and Roles

  • Inspection: Receives and inspects incoming aircraft parts and components.
  • Quarantine Coordination: Actively raise and resolve material quarantine queries by coordinating with the other departments and suppliers or customers.
  • Shipping Preparation: Ensures aircraft parts and components are dispatched or ready for shipping within the set service levels.
  • Inventory Recording: Ensures that all incoming and outgoing goods are recorded and monitored in-house IT system and archived for future processing and audits.
  • Stock Check: Performs scheduled physical stock checks and updates the Customs Inventory Management system.
  • Query Resolution: Effectively resolves queries from UAE Customs authorities, Freight Forwarders, and Customers.
  • Audit Logistics: Ensures readiness of logistics for all scheduled/unscheduled audits.

3. Logistics Coordinator Responsibilities and Key Tasks

  • Warehouse Logistics: Accountable for the warehouse logistics
  • Product Handling: Manage and handle the inbound/outbound of products
  • SAP Management: Update the SAP database
  • Order Shipping: Ensure shipping according to the received orders
  • Customs Clearance: Take responsibility for customs clearance
  • Supply Monitoring: Monitor and control the supply
  • Import Logistics: Manage the logistics aspects and the import to ensure continuous supply
  • Regulatory Compliance: Ensure warehouse logistics activities are performed according to Pharmaceutical Regulatory and Corporate Guidelines

4. Logistics Coordinator Roles and Details

  • Material Transactions: Transact materials for Receipt, Launch, Sub-Contract and Op Assist, Dispatch and PPI.
  • Operational Efficiency: Ensure the efficient and effective achievement of all operational targets
  • Customer Satisfaction: Ensure that customer requirements are always fulfilled to the highest possible standard
  • Cross-Training: Cross-train others to provide cover for the function
  • Compliance: Comply with Inspection Protocols and Manufacturing Instructions
  • Safety Procedures: Carry out all relevant activities safely and securely, whilst observing company policies and procedures
  • Material Movement: Ensure material movements and transactions are completed throughout the building

5. Logistics Coordinator Key Accountabilities

  • Shipment Administration: Execute and oversee the administration of shipments from the warehouse and 3PL to customers across EMEA
  • On-Time Delivery: Ensure all internal and external deliveries are made on time
  • Stakeholder Liaison: Liaise with Operations, Suppliers, Shipping Lines, Freight Forwarders, and Warehouse Partners
  • Delivery Preparation: Ensure all deliveries are prepared and completed in time for collection
  • Documentation Handling: Ensure all relevant documents are provided to the dispatch teams before shipment
  • Label Management: Create, produce, and order customer-specific labels for the dispatch team
  • Transport Arrangement: Ensure transport is arranged for all deliveries and transfers
  • 3PL Coordination: Liaise with European and domestic 3PL providers
  • Dispatch Issue Resolution: Investigate and resolve all queries relating to dispatch
  • Document Filing: Maintain a filing system and procure PODs
  • Inbound Delivery Control: Responsible for controlling and arranging inbound deliveries
  • Work Release: Responsible for the release of work into the D.C.
  • Shift Support: Support the Shift Manager and other supervisors with additional tasks
  • Information Handover: Ensure all relevant information is passed between shifts

6. Logistics Coordinator General Responsibilities

  • Carrier Relationship Management: Build and maintain carrier relationships to ensure dedicated capacity on a large scale
  • Shipment Management: Manage daily shipment activities, resolving issues to ensure pickup and delivery are on time
  • Data Processing: Input and process accurate shipment data in state-of-the-art systems
  • Rate Negotiation: Locate carriers for available freight and negotiate competitive rates
  • Problem Resolution: Quickly and proactively resolve problems that may arise while a load is in transit

7. Logistics Coordinator Role Purpose

  • Order Allocation: Allocate and wave orders for daily production
  • Rush Order Management: Ensure all rush orders from the customer are waived and shipped
  • Product Allocation: Create product allocations in preparation for waving orders
  • SAP Training: Train and develop staff on SAP, as well as troubleshoot system issues
  • Load Planning: Accountable for outbound load planning
  • Planning Support: Perform the planning function as a backup to the Planner
  • Dispatch Support: Perform the dispatching function as backup to the Dispatcher
  • Fill Rate Reporting: Prepare the daily fill rate and report back to the customer for all outbound orders
  • Pickup Scheduling: Schedule all customer pickups using vendor-specific online portals
  • Appointment Booking: Book delivery appointments
  • Data Updating: Update various spreadsheets and access databases
  • Milk Run Building: Build a Ryder milk run truck
  • Order Preparation: Print, sort, and slot in the bucket before providing it to the floor for picking
  • Customer Service: Provide excellent customer service, and liaise between the warehouse department and the customer

8. Logistics Coordinator Essential Functions

  • Order Booking: Book outbound orders with 3PL and stage for pickup at the loading dock, and pick/pack orders
  • Customs Documentation: Assist with providing documentation for customs clearance
  • RMA Coordination: Coordinate with the service team to schedule domestic RMA transportation and monitor through the repair process for return to the customer
  • RMA Discrepancy Resolution: Resolve RMA arrival discrepancies and update the service team on any delays
  • Internal Transfer Scheduling: Determine the service level needed and schedule internal transfers between Boston Dynamics and CMs
  • Inbound/Outbound Support: Assist buyer/planners on inbound transportation for inventory purchase orders and outbound RTV items with the purchasing team
  • Dock Notification: Provide loading dock advanced notice of any inbound RMAs, POs, or inventory transfers
  • Demo Delivery Coordination: Coordinate with the sales and field applications teams to ensure demo deliveries are scheduled in advance and deadlines are met
  • Cross-Functional Collaboration: Collaborate across Sales, Engineering, and Service Operations to drive logistical solutions and resolve customer issues quickly and efficiently
  • International Shipping: Process international shipments across all departments
  • Logistics Administration: Document and track all logistics administration activities promptly and accurately in CRM by importing and exporting all information into the relevant files

9. Logistics Coordinator Additional Details

  • Inventory Coordination: Coordinate vendor-managed inventory programs - outbound shipments from the warehouses
  • Issue Resolution: Actively address issues and problems with service providers (warehouses, transportation providers)
  • Interdepartmental Communication: Inter-departmental communications with customer service and business development teams
  • Partnership Management: Creating and maintaining partnerships with service providers
  • Rate Negotiation: Rate quotation/negotiation
  • Invoice Approval: Take responsibility for invoice approval
  • Discrepancy Resolution: Resolve discrepancies

10. Logistics Coordinator Details and Accountabilities

  • Carrier Support: Support Carrier Procurement Representatives in their duties of dispatching trucks to meet customer requirements
  • Appointment Scheduling: Make appointments for pickup and delivery, and update systems
  • Data Entry: Maintain carrier profile information and enter loads from customer tenders into the system
  • Delivery Monitoring: Monitor daily pick-ups and deliveries, verify that loads have arrived on time and in good condition
  • Email Management: Oversee and answer daily emails

11. Logistics Coordinator Overview

  • Stock Management: Maintain the acquisition, deployment, and supply of stock
  • Stock Transport: Organize the transfer and transport of stock
  • Delivery Preparation: Prepare stock for delivery
  • Order Interpretation: Interpret order numbers and inventory
  • Team Supervision: Supervise the day-to-day performance of the teams
  • Shipment Processing: Process shipments per DOT regulations and loading requirements
  • Inventory Location: Locate and inventory FGI in outbound staging lanes for processing
  • 3PL Shipment Ordering: Order shipments with 3PL for truckload/LTL/expedited
  • Parcel Shipment Processing: Process UPS/FedEx parcel shipments
  • Production Coordination: Work with the production team and shipping per the shipping dispatch/project managers for multiple job sites

12. Logistics Coordinator Job Description

  • Freight Coordination: Coordinate all inbound and outbound, domestic and international freight shipments
  • Transit Knowledge: Understand normal transit times per modality, regular issues that can arise per modality, and normal pricing guidelines
  • Documentation Preparation: Prepare/Organize all necessary documentation for international import/export
  • Timeline Management: Maintain the awareness of timelines for ETDs and communicate those timelines to relevant parties
  • Delivery Scheduling: Work with the receiving team to make sure all deliveries are scheduled accordingly
  • Shipment Troubleshooting: Troubleshoot any irregularities with freight and/or small parcel shipments
  • Claims Management: File and follow up on claims for loss and/or damages
  • Delivery Expediting: Expedite/Push for timely deliveries in case of unexpected delays
  • Freight Documentation: Organize all freight documentation, and quote CI's, PL's, and BOL's
  • Warehouse Support: Enthusiastically jump in for "All-Hands-On-Deck" objectives and lend support to general Warehousing Operations

13. Logistics Coordinator Functions

  • Product Ordering: Place product orders with various manufacturers for a vast product and accessory portfolio
  • Inventory Management: Organize and manage inventory stock
  • Order Fulfillment: Pack and ship product orders to customers on time
  • Order Tracking: Manage the tracking of product orders to ensure products arrive on time at the correct location
  • Product Expertise: Be the product expert in the team, available to answer all product-related questions
  • Team Communication: Communicate with the team to ensure a smooth experience for customers
  • Shipping Coordination: Coordinate shipping and tracking for all customer packages
  • Document Administration: Oversee the administration of program files and relevant documents, including the filing of documents, physically and electronically

14. Logistics Coordinator Accountabilities

  • Operational Support: Contribute to the operational effectiveness and efficiency of the organization through a range of responsibilities
  • Administrative Assistance: Play a crucial role in supporting the business leader in administrative tasks to enable them to achieve their goals
  • Process Improvement: Be a champion in driving improvements to the administrative process or system changes
  • Business Understanding: Understand the business and priorities of the business leadership to anticipate issues and proactively seek solutions
  • Process Ownership: Be the owner of organizational processes such as drumbeat meetings, annual calendar development, and security audits
  • Policy Compliance: Be a steward for the team to follow company policies and guidelines in various processes
  • Administrative Process Development: Proactively develop or drive improvement to processes related to administrative tasks
  • Plan Execution: Develop and support the execution of commercial or logistic plans and ensure timely payments to the customer
  • Opportunity Identification: Identify potential commercial opportunities and explore new plans for the customers
  • Performance Tracking: Maintain current tracking reports, lead business reviews, and ensure process on-time compliance
  • Strategic Partnership: Partner with business leaders to drive strategic business growth
  • Expertise Development: Build and develop expertise in one of the best commercial organizations in the world

15. Shipping and Logistics Coordinator Job Summary

  • Shipment Preparation: Prepare and verify all outgoing shipments for dental products
  • Label Creation: Create shipping and packaging labels with attention to accuracy
  • Shipment Reporting: Create daily reports summarizing shipment activity
  • Shipping Option Selection: Determine the appropriate shipping option for orders based on transit times and internal deadlines
  • Material Inventory: Maintain inventory of shipping materials and supplies
  • Logistics Communication: Communicate logistics issues to staff, management, and other departments
  • Inquiry Handling: Handle telephone and email inquiries regarding shipments
  • Lab Support: Miscellaneous dental lab support duties

16. Logistics Coordinator Responsibilities

  • Operational Compliance: Ensures all operations are done in line with the company’s global standards, also all warehousing operations are managed in line with Environmental, Health, and Safety standards
  • SOP Development: Supports developing and managing standard operating documents for logistics activities to ensure smooth logistics flow
  • Cost Optimization: Supports running operations in a quality and cost-optimized way and supports keeping costs aligned with the budget
  • Stock Monitoring: Monitors stock movements between Dyson plants
  • 3PL Performance Management: Monitors the 3PL KPIs, guides the 3PL team to take necessary actions to meet the targets
  • Root Cause Analysis: Addresses root causes of the issues, or chases the 3PL to identify clear root causes
  • Continuous Improvement: Supports warehousing and distribution, continues improvement projects
  • SAP Operations Support: Supports defining business requirements for SAP module enhancements regarding operations
  • Operations Coordination: Coordinates inbound and outbound operations with internal and external related parties
  • Delivery Reconciliation: Prepares list of short deliveries/losses for inbounds and outbounds, runs reconciliation analyses, identifies root causes, and takes corrective and preventive actions (if possible)
  • Delivery Error Reporting: Reports inbound delivery errors, short and damaged deliveries regularly to all related parties
  • Customer Claim Analysis: Analyses customer claims, identifies root causes, and takes corrective and preventive actions
  • Finance Notification: Informs the finance team to issue an invoice to the related party for short/damaged inbound, return, repair, or outbound deliveries
  • Stocktaking Management: Manages the annual stocktaking process WH side
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