WHAT DOES A LEARNING PROGRAM MANAGER DO?
Reviewed by Lam Nguyen under Editorial Standards
Published: Jan 26, 2026 - The Learning Program Manager develops and executes comprehensive program plans while coordinating scheduling, registration, course administration, and delivery to meet annual completion targets. This role involves communicating objectives and updates to program owners and stakeholders, engaging senior leadership, resolving participant issues, and managing budgets to ensure smooth and accountable program operations. The Manager also reviews programs and analyzes performance data to drive informed business decisions and continuous improvement.
A Review of Professional Skills and Functions for Learning Program Manager
1. Learning Program Manager Duties
- Training Process Design: Establish consistent processes to develop training materials and learning programs effectively.
- Training Governance: Oversee training development processes to ensure quality and scalability.
- Learning Solution Design: Design a broad range of learning solutions independently and with external vendors.
- Learning Delivery: Deliver learning solutions using appropriate delivery models and partners.
- Agile Development: Leverage rapid and agile development techniques to accelerate learning delivery.
- Stakeholder Partnership: Partner with business leaders and people partners to deploy scalable training solutions.
- Program Evaluation: Evaluate program results to continuously improve knowledge transfer.
- Manager Development: Enhance manager effectiveness through data-driven learning improvements.
- Thought Leadership: Contribute as an active thought partner within the Learning and Development team.
2. Learning Program Manager Details
- Learning Operations: Partner with Learning Operations and learning product owners to support new releases and learning programs.
- Internal Marketing: Coordinate internal marketing activities to promote learning programs and courses.
- External Marketing: Coordinate external marketing activities to increase awareness and adoption of learning offerings.
- Learning Planning: Collaborate with L&D and service leaders to develop learning plans for new products and releases.
- Release Readiness: Prepare service colleagues through targeted learning plans aligned with release timelines.
- Instructor Enablement: Develop and manage instructor readiness and train-the-trainer processes.
- Instructor Support: Support instructor readiness for newly released courses, curricula, and programs.
- Quality Assurance: Monitor the quality of instructor delivery and curriculum execution.
- Performance Improvement: Provide clear improvement actions to enhance instructional quality and learning effectiveness.
- Social Learning: Build and support a social learning community in collaboration with instructors.
3. Learning Program Manager Responsibilities
- Executive Development: Co-create executive development learning experiences aligned with company priorities and goals.
- Leadership Enablement: Design learning tools that enable leaders to deliver strategic outcomes.
- Personalized Learning: Co-create learning assets to support personalized leadership development journeys.
- Learning Content: Develop practice guides, fact sheets, workbooks, and related leadership resources.
- Program Communication: Create executive program communications using multiple communication channels.
- Digital Engagement: Leverage email and social platforms to increase engagement with learning initiatives.
- Learning Analytics: Use data and analytics to measure learning effectiveness.
- Continuous Improvement: Drive continuous improvement of learning solutions through insights and metrics.
- Stakeholder Alignment: Partner with cross-functional stakeholders to align employee and manager growth with organizational goals.
4. Learning Program Manager Accountabilities
- Team Coaching: Coach Learning & Onboarding Specialists, guide and oversee activities.
- Program Management: Own and manage the internal mentorship program, lunch and learns, company-wide and department-specific retreats, and similar large-scale learning programs.
- Training Partnership: Partner with and support department leads’ training initiatives with curriculum and course creation and implementation support as part of the training task force.
- Cross-Team Learning: Create cross-team learning opportunities, including course clubs and intentional knowledge-sharing sessions.
- Needs Analysis: Identify training and development gaps to create recommendations for leadership.
- Vendor Sourcing: Source external speakers, coaches, and learning programs.
- External Coordination: Coordinate external learning opportunities for employees.
- Performance Metrics: Monitor success metrics for learning initiatives and make necessary adjustments and improvements.
- Employee Feedback: Conduct employee surveys and other listening tools to further improve programming.
- Program Engagement: Support engagement efforts around internal promotion of learning programs.
- Talent Strategy: Tie learning and development initiatives to broader talent and DEI strategies.
5. Learning Program Manager Functions
- Program Management: Manage end-to-end program plans, processes, and solutions to improve operational efficiency and customer experience.
- Process Standardization: Develop and document standardized program processes to support consistent execution.
- Solution Deployment: Deploy program solutions aligned with operational and customer experience objectives.
- Data Management: Manage the collection of business data to support regular performance reporting.
- Data Analysis: Analyze data to report insights and conclusions on established reporting cadences.
- Process Optimization: Drive process and technology initiatives to optimize the customer support experience end-to-end.
- Continuous Improvement: Identify and implement continuous improvement opportunities using data and qualitative insights.
- Program Scalability: Enable program scalability through structured improvements and automation.
- Cross-Functional Leadership: Lead and contribute to cross-functional project and program teams.
- Stakeholder Collaboration: Build collaborative, action-oriented partnerships with SMEs, peers, and stakeholders.
- Launch Readiness: Collaborate with learning and global program partners to support product and service launch readiness and automation solutions.
6. Learning Program Manager Overview
- Resource Planning: Ensure the program is adequately resourced to meet evolving business needs.
- Resource Allocation: Plan resource allocation to support continuous improvement initiatives.
- Business Alignment: Define business needs aligned with strategic objectives.
- Requirements Analysis: Identify operational constraints and program requirements.
- Success Metrics: Establish clear success metrics to measure program outcomes.
- Impact Reporting: Report on business impact using quantitative and qualitative data.
- Risk Identification: Identify potential risks early in the program lifecycle.
- Risk Mitigation: Mitigate risks proactively to prevent delivery blockers.
- Global Scaling: Improve resource utilization as the program scales globally.
7. Learning Program Manager Details and Accountabilities
- Onboarding Support: Support new hire onboarding via Embark expansion and maintenance.
- Customer Feedback: Gather Voice of the Customer feedback through various means.
- Skills Enablement: Identify team member skill gaps and deploy solutions that address end-user needs in ways relevant to their environment.
- Sentiment Analysis: Analyze leadership and team member sentiment data to inform program strategy and drive creativity.
- Learning Technology: Leverage various learning management systems and technologies to deliver and market learning and development programs.
- Event Facilitation: Host live events for large audiences.
- Program Reporting: Regularly measure program progress and report on program deliverables and impacts through various communication methods.
- Learning Advocacy: Promote leadership awareness and advocate for the employee experience in a way that builds a culture of continuous learning across the organization.
8. Learning Program Manager Tasks
- Insight Development: Gather insights to develop the best solutions for the brand.
- Leadership Alignment: Connect Leadership Principles to developmental programs and actions.
- Experience Design: Create impactful experiences that elevate individual and team performance.
- Applied Learning: Balance sound theory with practical application when developing solutions.
- Innovation Design: Develop innovative courses, tools, and frameworks to achieve goals.
- Continuous Improvement: Embrace continuous improvement to refine and enhance learning approaches.
- Time Management: Manage time effectively, meeting targeted goals in an agile yet deliberate way.
- Adaptive Learning: Modify approaches to meet the needs of learners and the organization.
- People Development: Find fulfillment in developing others and supporting them in achieving personal goals.
9. Learning Program Manager Roles
- Stakeholder Management: Manage stakeholder expectations.
- Project Intake: Support completion of project intake forms.
- Needs Assessment: Conduct needs assessments.
- Project Planning: Manage project plans in project management tools.
- Requirements Documentation: Complete training requirements documents.
- Development Oversight: Monitor training development activities to ensure alignment with needs and project timelines.
- Project Communication: Attend project meetings to assess emerging changes to training and provide status updates.
- Training Evaluation: Assess training delivery needs and evaluate training outcomes.
- Program Metrics: Develop and communicate program health metrics.
- Status Reporting: Communicate project status updates to stakeholders.
10. Learning Program Manager Additional Details
- Program Management: Manage one or more learning-focused programs simultaneously while driving overall learning department projects and initiatives.
- Needs Analysis: Conduct learning needs analysis and recommend appropriate solutions.
- Solution Delivery: Execute and deliver learning solutions based on needs analysis.
- Strategic Roadmapping: Provide short-term and long-term roadmaps, reports, and analysis.
- Framework Development: Set direction and provide frameworks through which improvement objectives can be delivered with minimal or no guidance.
- Performance Reporting: Provide visibility, reporting, and key metrics around assigned learning initiatives and deliverables.
- Change Communication: Communicate program changes and revisions to all key stakeholders on time.
- Strategic Collaboration: Collaborate to drive operational and strategic change related to the assigned learning programs and initiatives.
11. Learning Program Manager Essential Functions
- Leadership Collaboration: Collaborate with business leaders at all levels to manage large-scale programs.
- Program Leadership: Lead and coordinate complex learning initiatives across the organization.
- Learning Innovation: Develop and experiment with new learning solutions to accelerate leader proficiency.
- Leadership Development: Enhance leadership mastery through innovative development approaches.
- Performance Metrics: Define and communicate a comprehensive set of performance and impact metrics.
- Data Analysis: Analyze program data to evaluate effectiveness and outcomes.
- Partner Management: Build strong relationships with internal and external partners to support business growth.
- Strategic Partnerships: Identify partner-driven solutions aligned with strategic objectives.
- Content Optimization: Revise learning content and delivery modalities quickly based on targeted feedback.
12. Learning Program Manager Role Purpose
- Training Design: Design training programs to address knowledge and skill gaps within the Client Strategy organization.
- Program Management: Manage training initiatives to support organizational effectiveness and success.
- Learning Delivery: Deliver learning programs that drive capability development and performance outcomes.
- Knowledge Capture: Collaborate with subject matter experts to capture critical knowledge.
- Resource Utilization: Leverage existing online resources to address identified learning needs.
- Content Alignment: Design training content and learning experiences aligned with defined objectives.
- Instructional Materials: Create instructional materials, participant guides, facilitator guides, and interactive exercises.
- Content Partnership: Partner with LX designers to develop and repurpose learning content in multiple formats.
- Onboarding Support: Support onboarding and continuous learning through structured content development.
- Quality Review: Evaluate training materials to ensure alignment with instructional best practices.
- Program Evaluation: Measure program effectiveness using consistent feedback mechanisms and emerging learning trends.
13. Learning Program Manager General Responsibilities
- Program Development: Build an online learning program from design through publication and ongoing maintenance.
- Experience Design: Design learning experiences that deliver a consistent and high-quality customer journey.
- Cross-Functional Collaboration: Collaborate with cross-functional team members to ensure seamless customer experiences.
- Project Coordination: Organize program development through clear schedules, action items, and solution planning.
- Risk Management: Identify project risks and roadblocks and advise on mitigation strategies.
- Customer Feedback: Incorporate customer feedback to guide program updates and enhancements.
- Data Optimization: Use data insights to refine learning products to meet customer needs.
- Performance Metrics: Develop performance metrics to assess online learning program effectiveness.
- Impact Communication: Communicate program impact and value using participant and performance data.
14. Learning Program Manager Key Accountabilities
- Pilot Management: Own the test and pilot process end-to-end.
- Global Training: Develop strategies to ensure effective delivery of global training programs for CTD managers across the EU.
- Process Standardization: Define and implement processes to support consistent global training execution.
- Training Reporting: Contribute to reporting on training activities and outcomes.
- Data Analysis: Analyze training data to improve learning effectiveness and business results.
- Learning Experiments: Design experiments to test the impact and effectiveness of learning programs.
- Survey Design: Create surveys to measure associate experience and feedback.
- Scalable Launches: Design innovative launch solutions scalable across geographies and languages.
- Standards Compliance: Drive adherence to standard learning solutions while collecting operational feedback for continuous improvement.
15. Learning Program Manager Roles and Details
- Program Planning: Develop a comprehensive project and program delivery plan.
- Schedule Coordination: Coordinate all aspects of program scheduling and setup.
- Course Administration: Manage registrations and course administration processes.
- Program Delivery: Deliver and coordinate programs and courses to achieve annual completion targets.
- Stakeholder Communication: Communicate objectives, strategies, and updates to program owners and business partners.
- Executive Engagement: Engage senior management and stakeholders with regular status communications.
- Registration Management: Monitor and drive course registrations and manage cancellations effectively.
- Participant Support: Resolve participant issues to ensure smooth program delivery.
- Budget Management: Manage budgets to meet accountability requirements and delivery targets.
- Performance Analysis: Review programs and analyze performance data to support business decisions and continuous improvement.
16. Learning Program Manager Responsibilities and Key Tasks
- Virtual Facilitation: Facilitate virtual classroom sessions for new hires and existing marketplace employees.
- Instructional Design: Design learning programs based on adult learning principles.
- Blended Learning: Apply multiple learning methods, including in-person facilitation, eLearning, and virtual classrooms.
- Enablement Partnership: Partner with enablement peers to incorporate workflows, policies, and procedures into learning assets.
- Process Translation: Translate documented processes into effective training programs and materials.
- Performance Consulting: Partner with city leadership to identify performance gaps addressable through learning solutions.
- Expectation Management: Manage expectations professionally when training is not the appropriate solution.
- Needs Assessment: Collaborate with cross-department stakeholders to conduct training needs assessments.
- Program Rollout: Manage the rollout of role-based and company-wide learning initiatives.
- Continuous Improvement: Identify improvement opportunities and iterate continuously to increase learning effectiveness and adoption.
17. Learning Program Manager Duties and Roles
- L&D Strategy: Lead learning and development strategy across Global Capacity Delivery.
- Global Planning: Plan global learning initiatives aligned with business priorities.
- Program Implementation: Implement learning and development programs at a global scale.
- Talent Partnership: Partner with cross-functional teams to design talent management programs.
- Skill Development: Address identified skill gaps through targeted learning solutions.
- Process Standardization: Create standardized learning and development processes.
- Process Governance: Document and enforce processes to ensure sustainable operations.
- Leadership Partnership: Act as a trusted partner to leadership on strategy and enablement.
- Data-Driven Insights: Develop data-driven insights and evaluate trade-offs to support sound recommendations.
18. Learning Program Manager Roles and Responsibilities
- Learning Delivery: Support Functions, Categories, and local Talent Teams in delivering above-the-market learning solutions, portfolios, and modules at the geo-cluster level.
- Facilitation Leadership: Directly deliver and facilitate learning modules and lead the rollout of Train the Trainer sessions for Subject Matter Experts and Business, Functional, and Team stakeholders.
- Market Rollout: Directly deliver or support the local and market rollout of above-the-market learning catalogs.
- Solution Design: Provide input and expertise into the design and build of above-the-market solutions, including content, pedagogy, and facilitation methodologies.
- Trainer Enablement: Provide Train the Trainer sessions and certification to build market capabilities and ensure consistent delivery standards at the local level.
- Program Collaboration: Collaborate with the Above CoC Program Managers to deliver learning development sessions.
- Curriculum Implementation: Coordinate with local functions to implement and cascade functional curricula and academies such as Sales, Marketing, and Operations.
- Trainer Coordination: Coordinate local Functional Trainers, ensure facilitation skills are in place, and support the design of functional programs in partnership with local Subject Matter Experts.
19. Learning Program Manager Duties
- Leadership Development: Deliver relevant and impactful learning solutions in leadership and management capability in partnership with Craft and Learning Leads and Practitioners.
- Learning Strategy: Develop a broad range of learning approaches in partnership with other Craft and Learning Leads and Practitioners.
- Program Design: Design programs to build priority APS capabilities in collaboration with policy owners, subject matter experts, capability experts, team members, and external learning providers.
- Learning Delivery: Develop and deliver virtual, blended, and face-to-face learning solutions and evaluate diverse learning approaches for current programs in collaboration with learning practitioners.
- Research Analysis: Conduct research, consultation, and analysis to draft reports, recommendations, and learning materials.
- Evaluation Methodology: Apply evaluation methodology expertise to ensure maximum impact and continuous improvement of offerings.
- Stakeholder Networks: Leverage and connect key networks and stakeholders to facilitate knowledge sharing and best practices.
- Innovation Facilitation: Propose and facilitate innovation initiatives and contribute to business improvement strategies and workplace change.
- Risk Management: Evaluate the effectiveness of risk management and risk assessment activities within the sphere of responsibility.
- People Leadership: Motivate and develop people and provide direction to support Academy employees.
- Workplace Standards: Model workplace safety, equity, diversity, participative management, and effective work environments in alignment with APS Values and Behaviours.
20. Learning Program Manager Details
- Strategic Alignment: Ensure learning activities align with the Operations strategy, OGSM, and Education and Training Pillar within the Operations Integrated Operating System.
- Capability Alignment: Align Operations capability development with the overall learning strategy.
- Partner Leadership: Lead external partners innovatively to develop training and interventions for capability development.
- Learning Design: Lead the design, development, and delivery of integrated learning and development solutions.
- Methodology Sourcing: Source appropriate methodologies and deliver training and facilitation to staff.
- Trainer Management: Manage the internal trainer community.
- Capability Governance: Lead Operations capability processes to ensure consistent and efficient learning delivery.
- Content Analysis: Work with subject matter authorities to analyze business needs and identify new content for development.
- Learner Insights: Analyze learner needs and trends to identify insights for improved design and engagement.
- Project Management: Act as project manager and business partner to functions to coordinate end-to-end design, production, and communication plans using short cycles and rapid timescales.
- Experience Crafting: Craft learning experiences that are contextually relevant, pedagogically engaging, impactful, and effective.
- Asset Production: Own the production of diverse learning assets using internal and external capabilities, including vendor management.
- Production Leadership: Lead the production process with subject matter authorities to ensure content validation and logical flow.
- Learning Authority: Act as a subject matter authority for learning design, advising partners on effective approaches to meet specific business needs.
- Learning Innovation: Scout, test, recommend, and implement approved learning innovations such as VR, adaptive learning, and gamified learning solutions.
Job Role FAQs
What is a job role?
A job role refers to the duties, responsibilities, and expectations associated with a specific position within an organization. It explains what tasks an employee performs, how they contribute to team objectives, and how their work supports the company’s overall goals.
What are the typical responsibilities of a job role?
Typical job role responsibilities include completing daily tasks, collaborating with team members, making decisions, and meeting performance targets. For example, a software developer may write code, fix bugs, review pull requests, and collaborate with product teams.
What is the difference between a job role and a job title?
A job title is the official name of a position, such as Marketing Manager or Software Engineer. A job role describes the actual duties, responsibilities, and expectations associated with that position.
Why are clearly defined job roles important?
Clearly defined job roles help organizations improve productivity, reduce workplace confusion, and ensure accountability. When employees understand their responsibilities and expectations, teams can collaborate more effectively.
How do job roles support career development?
Understanding different job roles helps professionals identify career paths and the skills required for advancement. By learning the expectations of various roles, individuals can build relevant skills and plan long-term career growth.
Editorial Process
Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.
Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.