LEARNING PROGRAM MANAGER RESUME EXAMPLE

Job Summary: 

• Design a welcoming and informative semi-monthly company onboarding experience.
• Deliver onboarding programs in collaboration with People Operations peers.
• Coordinate with team experts to maximize their impact in new hire training.
• Support subject matter experts to deliver clear and engaging instruction.
• Respond to process changes and new tools with targeted ongoing training solutions.
• Address quality concerns through timely and effective learning interventions.
• Maintain and expand the company's knowledge base in partnership with internal experts.
• Contribute to company-wide initiatives such as security and compliance training.
• Share administrative responsibilities to support efficient People Operations workflows.

Skills on Resume:

• Onboarding Design (Hard Skills)
• Training Facilitation (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Instructional Support (Soft Skills)
• Change Adaptability (Soft Skills)
• Quality Improvement (Hard Skills)
• Knowledge Management (Hard Skills)
• Administrative Collaboration (Soft Skills)

Job Summary: 

• Facilitate Sales and Sales Support training.
• Identify top challenges across the business that prevent salespeople from delivering results.
• Create programs, tools, and resources that help Customer Advisors solve these challenges.
• Strategically manage a diverse set of stakeholders, including Sales Leadership, Sales Operations, and Customer Advisors, who influence how enablement operates.
• Help define program KPIs aligned with Sales KPIs to ensure program success.
• Develop, manage, and collect data to monitor the performance of enablement programs.
• Design and implement metrics to measure the impact, effectiveness, appropriateness, and utility of enablement programs.
• Uncover expansion opportunities for Sales Enablement.
• Design and develop creative, learner-centered, performance-based training materials in multiple modalities.

Skills on Resume:

• Sales Training (Hard Skills)
• Needs Analysis (Hard Skills)
• Enablement Programs (Hard Skills)
• Stakeholder Management (Soft Skills)
• KPI Alignment (Hard Skills)
• Performance Analytics (Hard Skills)
• Program Evaluation (Hard Skills)
• Instructional Design (Hard Skills)

Job Summary: 

• Lead market outreach and business development with potential organizations for program utilization.
• Promote training programs to expand external partnerships and adoption.
• Manage end-to-end training programs from curriculum design through delivery.
• Coordinate program execution to ensure alignment with objectives and goals.
• Partner with external vendors and trainers to deliver high-quality programs.
• Align vendor-delivered training with agreed learning outcomes.
• Digitalize physical training content to support scalable delivery.
• Manage and maintain the learning management system platform.
• Support the planning and delivery of leadership conferences.

Skills on Resume:

• Business Development (Hard Skills)
• Program Promotion (Hard Skills)
• Training Program Management (Hard Skills)
• Program Coordination (Soft Skills)
• Vendor Partnership (Soft Skills)
• Learning Alignment (Hard Skills)
• Digital Content Conversion (Hard Skills)
• LMS Administration (Hard Skills)

Job Summary: 

• Design enablement programs to support the Solutions Consulting audience.
• Develop learning curricula aligned with adult learning theories and modern curriculum methodologies.
• Manage enablement programs to ensure quality, consistency, and impact across the portfolio.
• Own learning outcomes and overall performance results for the target audience.
• Partner with instructional design teams to deliver role-based curricula end-to-end.
• Manage curriculum design and development from needs analysis through implementation.
• Identify performance problems through structured needs and learner analysis.
• Apply appropriate educational and implementation strategies to address development needs.
• Evaluate learning effectiveness using structured feedback and assessment methods.
• Analyze evaluation data to continuously improve learning programs and outcomes.

Skills on Resume:

• Enablement Design (Hard Skills)
• Adult Learning (Hard Skills)
• Program Quality (Hard Skills)
• Learning Outcomes (Hard Skills)
• Design Collaboration (Soft Skills)
• Curriculum Design (Hard Skills)
• Needs Analysis (Hard Skills)
• Learning Evaluation (Hard Skills)

Job Summary: 

• Establish alignment mechanisms and shared goals across the coordination team.
• Refine coordination processes to support clarity and consistency.
• Implement clear escalation mechanisms to address issues efficiently.
• Assess existing workflows to identify efficiency improvement opportunities.
• Build continuous improvement programs to optimize coordination team performance.
• Drive improvement initiatives to increase operational efficiency.
• Partner with process owners and stakeholders to scope improvement opportunities.
• Define problem statements and objectives to guide coordination efforts.
• Manage data analysis and risk mitigation activities and communicate insights to stakeholders.

Skills on Resume:

• Process Alignment (Hard Skills)
• Workflow Optimization (Hard Skills)
• Issue Escalation (Hard Skills)
• Operational Assessment (Hard Skills)
• Continuous Improvement (Hard Skills)
• Efficiency Initiatives (Hard Skills)
• Stakeholder Partnership (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Evaluate and integrate new training strategies, technologies, courses, products, and analytics to meet the training needs of all teams.
• Support timely updates, revisions, and improvements of existing course syllabi and materials.
• Engage with product vendors and trainer teams to develop tailored training agendas.
• Manage training program budgets, procurement contracts, and licensing records.
• Integrate new product releases and team or trainee feedback into future training content.
• Work directly with leadership to develop strategic training plans and technical certification programs.
• Develop effective train-the-trainer programs and ensure facilitators’ knowledge, tools, and mechanisms remain current and relevant.
• Develop strategies for and contribute to recruiting activities.
• Centralise and develop Diversity, Equity, and Inclusion programs for the EMEA GES team in collaboration with DEI pillar Champions and Leads.

Skills on Resume:

• Training Innovation (Hard Skills)
• Content Updates (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Training Budgeting (Hard Skills)
• Feedback Integration (Hard Skills)
• Strategic Planning (Hard Skills)
• Trainer Enablement (Hard Skills)
• DEI Program Development (Soft Skills)

Job Summary: 

• Own management academy learning programs from design through implementation and follow-up.
• Define learning strategies for managers using needs analysis and audience segmentation.
• Set learning outcomes, KPIs, formats, communication strategies, and rollout plans.
• Identify improvement actions to strengthen manager development programs.
• Propose innovative learning solutions grounded in adult learning theory.
• Apply new technologies such as social, blended, and adaptive learning models.
• Address organizational skill and performance gaps through targeted learning solutions.
• Build relevant communication and learning content aligned to the audience level and needs.
• Partner with internal and external experts and managers to develop content.
• Coordinate delivery of in-person trainings and workshops with speakers and facilitators.
• Facilitate learning sessions to ensure effective delivery.
• Measure program impact and continuously update and improve learning offerings.

Skills on Resume:

• Learning Program Ownership (Hard Skills)
• Manager Learning Strategy (Hard Skills)
• KPI Definition (Hard Skills)
• Program Improvement (Hard Skills)
• Adult Learning Solutions (Hard Skills)
• Learning Technology (Hard Skills)
• Performance Gap Analysis (Hard Skills)
• Training Facilitation (Soft Skills)

Job Summary: 

• Drive program adoption objectives through structured project planning.
• Define project plans to support scalable program implementation.
• Manage implementation activities to ensure timely and effective rollout.
• Develop processes, documentation, and communications to support program scaling.
• Design services and tools that scale with business growth and complexity.
• Adapt processes to support global geographic expansion.
• Communicate new and updated product features to leaders and employees.
• Communicate policies and processes across cross-functional organizations.
• Partner with learning and development teams to drive engagement with learning programs.
• Collaborate with senior business leaders to support the adoption of learning initiatives.

Skills on Resume:

• Project Planning (Hard Skills)
• Program Implementation (Hard Skills)
• Process Documentation (Hard Skills)
• Scalable Design (Hard Skills)
• Global Adaptation (Hard Skills)
• Product Communication (Soft Skills)
• Learning Engagement (Soft Skills)
• Executive Collaboration (Soft Skills)

Job Summary: 

• Create program plans to ensure alignment and timely delivery across initiatives.
• Manage program execution to meet milestones and deliverables.
• Coordinate development of materials and resources required for program implementation.
• Enable successful program rollout through effective resource planning.
• Evaluate program impact using survey feedback and business performance data.
• Assess outcomes to identify lessons learned and improvement opportunities.
• Partner with program leads to define success metrics for each program.
• Measure program effectiveness over time against agreed metrics.
• Provide program visibility through written status updates, reports, and summary presentations.

Skills on Resume:

• Program Planning (Hard Skills)
• Program Execution (Hard Skills)
• Resource Coordination (Hard Skills)
• Rollout Enablement (Hard Skills)
• Impact Evaluation (Hard Skills)
• Continuous Improvement (Hard Skills)
• Success Metrics (Hard Skills)
• Program Reporting (Hard Skills)

Job Summary: 

• Create learning programs and schedules tailored to client needs.
• Design structured learning journeys aligned with client objectives.
• Coordinate all program stakeholders, including alumni, experts, and clients.
• Manage logistics and collaboration to ensure smooth program delivery.
• Identify and prospect experts and collaborators to support program development.
• Select partners with capabilities aligned to learning goals.
• Facilitate learning sessions and experiential learning activities.
• Lead learning experiences to ensure engagement and learning impact.
• Develop and present learning program proposals through client presentations and pitches.
• Identify emerging professional skills to expand training offerings for companies.
• Create business plans for new projects, including cost structures and budget management.

Skills on Resume:

• Learning Program Design (Hard Skills)
• Learning Journey Design (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Program Logistics (Hard Skills)
• Expert Sourcing (Hard Skills)
• Partner Selection (Hard Skills)
• Learning Facilitation (Soft Skills)
• Business Planning (Hard Skills)

Job Summary: 

• Support local leadership by communicating available Coach opportunities.
• Review Coach applications with local leadership and determine which applicants will advance to an interview.
• Plan and schedule candidate interviews.
• Include candidates, learning team members, and local field leadership in interviews.
• Prepare for the interviews.
• Create interview guides and scripts to be used by others during the interview process.
• Help managers and supervisors prepare for upcoming interviews.
• Coach others to help them develop their own interviewing skills.
• Assist in conducting interviews.
• Use techniques to build rapport with the candidate during the interview.
• Control the interview to stay focused on the matter at hand.
• Take notes about key points discussed.
• Facilitate a post-interview debrief session to discuss the strengths and opportunities of each candidate.
• Assist local leadership in the selection of the best candidate.
• Ensure feedback is provided to each candidate to close the interview and selection process.

Skills on Resume:

• Interview Coordination (Hard Skills)
• Candidate Screening (Hard Skills)
• Interview Scheduling (Hard Skills)
• Interview Preparation (Hard Skills)
• Interview Coaching (Soft Skills)
• Interview Facilitation (Soft Skills)
• Candidate Evaluation (Hard Skills)
• Feedback Delivery (Soft Skills)

Job Summary: 

• Work closely with learning and development and leadership to create and implement a blended learning curriculum, including instructor-led sessions, eLearning, and supporting resources.
• Support new product launches by developing training plans that increase client adoption.
• Create product training content aimed at driving improved sales performance within regional sales teams.
• Conduct training sessions focused on advancing both technical proficiency and client engagement excellence.
• Collaborate with product subject matter experts and champions to execute consistent and highly effective training resources.
• Manage and facilitate onboarding training for new hires in regional teams.
• Integrate scorecard systems and staff rotation programs to assess training material quality and delivery effectiveness.
• Maintain strategic dashboards and reports within the project management system to highlight key insights related to assigned responsibilities.
• Drive multiple projects simultaneously to ensure continuity of work during content review cycles.
• Challenge learner understanding through meaningful activities and assessments designed to achieve specific learning outcomes.
• Collaborate with instructional designers to apply brand standards in producing training deliverables that are friendly, elegant, and reflect the brand identity.
• Coordinate with the localization team to ensure regional training content is accurately translated and delivered on time.

Skills on Resume:

• Blended Learning (Hard Skills)
• Product Training (Hard Skills)
• Sales Enablement (Hard Skills)
• Training Delivery (Soft Skills)
• SME Collaboration (Soft Skills)
• Onboarding Management (Hard Skills)
• Learning Analytics (Hard Skills)
• Content Localization (Hard Skills)

Job Summary: 

• Own end-to-end associate and leader training programs across Books from needs analysis through the monitor and control phase.
• Identify, define, track, and continuously assess training effectiveness and implement improvements across Books training programs.
• Build, prioritize, and project manage the training program roadmap.
• Communicate the status of training programs to a broad stakeholder audience regularly.
• Define goals and success measures for managed programs and report on progress.
• Hold stakeholders accountable for delivering on dependencies and program goals.
• Define strategies for new or improved programs and secure stakeholder alignment.
• Work with organizational leadership to assess, evaluate, and prioritize professional development and people management training needs for managers and leaders.
• Build relationships and collaborate with global cross-functional business partners to uncover and support evolving learning priorities.
• Take a data-driven approach to match needs with the existing learning catalogue and drive completion of continuous education for managers and associates.
• Lead a small team of Learning Facilitators, managing, coaching, assessing performance, and supporting their development.
• Carry out supervisory responsibilities in line with policies and procedures, including planning, assigning, and directing work, rewarding performance, managing outcomes, and resolving conflicts effectively.
• Adapt well and lead the team through changes in circumstances, direction, and strategy.
• Partner with various stakeholders to identify opportunities for improving training and coaching quality.

Skills on Resume:

• Training Program Ownership (Hard Skills)
• Training Effectiveness Analysis (Hard Skills)
• Program Roadmapping (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Success Metrics (Hard Skills)
• Strategic Alignment (Hard Skills)
• Learning Needs Assessment (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Be the point person for all Product Engineering interns and provide support throughout the onboarding and internship periods.
• Ensure a standardized, dynamic, and high-quality internship and early career program experience by setting clear learning objectives and success metrics.
• Provide support to Product Engineering Managers and execute logistical responsibilities, including resource planning, project selection, recruiting coordination, start date alignment, onboarding, mentor pairing, social connection, event planning, and meeting the learning needs of Accelerators and interns.
• Build relationships and serve as a liaison between the organization and partner internship organizations.
• Develop and maintain learning solutions for Product Engineering Accelerators and interns, incorporating community and peer learning formats.
• Measure program effectiveness and continually iterate on content quality and breadth.
• Build connection and community within each internship cohort and extend engagement beyond the internship period.
• Expand early career learning programs to better support varying Product functions and roles.
• Build efficient processes to track and manage early career programs and identify opportunities to streamline and automate for scalability.
• Build relationships and collaborate with Product Engineering stakeholders to shape current and future internship and early career program strategy.
• Ensure continuous alignment with company-wide early career initiatives led by the People Team.

Skills on Resume:

• Intern Program Management (Hard Skills)
• Early Career Enablement (Hard Skills)
• Program Logistics (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Learning Solution Design (Hard Skills)
• Program Evaluation (Hard Skills)
• Community Building (Soft Skills)
• Process Optimization (Hard Skills)

Job Summary: 

• Maintain a healthy portfolio of global learning programs by adhering to internal workflows and processes such as program health checks, maintenance calendars, task management, and program charters.
• Partner with Curriculum Managers to craft the strategy for assigned portfolios aligned to core learning pillars, including onboarding, functional skills, and solutions, while providing insights to shape curriculum and execute learner support programs.
• Own the reporting cadence for the portfolio to monitor, track, and communicate progress to key stakeholders.
• Optimize program performance and implement measurement strategies aligned with broader learning teams to achieve business, quality, and operational goals such as completion rates.
• Partner with Design and Development teams on instructional design and content development for assigned portfolios.
• Collaborate with Client Engagement to facilitate, activate, and drive program enrolment, including coordination of train-the-trainer sessions, delivery calendars, and communication strategies.
• Partner with broader business learning teams on planning and prioritization to align learning efforts with business priorities and roadmaps.
• Participate in business priority pods, supporting analysis and development of learning resources.
• Establish and maintain strong working relationships with cross-functional teams to support delivery and drive program enrolment.
• Manage external vendor trainer partnerships, oversee performance and contracts in collaboration with Operations.
• Regularly share best practices with the learning organization to enhance team health and improve program outcomes.

Skills on Resume:

• Learning Portfolio Management (Hard Skills)
• Curriculum Strategy (Hard Skills)
• Program Reporting (Hard Skills)
• Performance Optimization (Hard Skills)
• Instructional Collaboration (Soft Skills)
• Program Enrollment Enablement (Hard Skills)
• Vendor Management (Hard Skills)
• Cross-Functional Partnership (Soft Skills)

Job Summary: 

• Create engaging learning activities and compelling course content.
• Work with subject matter experts to identify training needs of the target audience and perform learning needs analysis to inform creative educational program design and define appropriate learning and development deliverables.
• Collaborate with creative teams to create and integrate multimedia elements such as audio and video into eLearning modules, workshops, and educational presentations.
• Interface with third parties to curate and manage educational offerings while ensuring alignment with brand and instructional approach.
• Facilitate training-related project teams from inception to completion, including stakeholder management and project management by creating schedules, managing timelines, utilizing quality control and risk management activities, and tracking and reporting on project milestones.
• Develop metrics, reporting, recognition, and remediation based on phishing exercise outcomes and training program impact.
• Monitor, evaluate, and analyze business impact and practical application of delivered learning programs on the job.
• Create and implement plans, processes, and activities that encourage employee engagement with the practice and application of acquired skills and knowledge.
• Administer learning management system course functions and reporting activities.

Skills on Resume:

• Learning Content Design (Hard Skills)
• Needs Analysis (Hard Skills)
• Multimedia Development (Hard Skills)
• Vendor Coordination (Soft Skills)
• Training Project Management (Hard Skills)
• Learning Metrics (Hard Skills)
• Learning Impact Analysis (Hard Skills)
• LMS Administration (Hard Skills)

Job Summary: 

• Work in collaboration with Solutions Consulting Business Partners and the Onboarding Curriculum Designer for core direction on top-priority job roles.
• Analyze training needs and requests and recommend appropriate learning solutions.
• Collaborate effectively with Customer Success Enablement team members, internal business partners, subject matter experts, and stakeholders to design, develop, test, launch, and evaluate internal training curricula and content.
• Design and develop learning curricula and programs using adult learning principles, systematic curriculum development methods, and instructional design principles to create content that fits learner needs.
• Incorporate a variety of delivery methods, including classroom, virtual instructor-led training, on-demand self-paced, and blended learning content.
• Use program management skills and tools to independently manage multiple small to medium-scale projects from initiation through delivery.
• Leverage rapid, agile development techniques and processes to work with the Instructional Design team to create content for a rapidly changing environment.
• Develop and incorporate exercises, tutorials, job aids, assessments, and other methods of learning into all curricula following Kirkpatrick's four levels of evaluation.
• Provide continual assessment of program effectiveness and quality.
• Assist in maintaining materials, courses, and content on an ongoing basis.

Skills on Resume:

• Training Needs Analysis (Hard Skills)
• Learning Solution Design (Hard Skills)
• Curriculum Development (Hard Skills)
• Adult Learning Design (Hard Skills)
• Blended Learning (Hard Skills)
• Program Management (Hard Skills)
• Agile Content Development (Hard Skills)
• Learning Evaluation (Hard Skills)

Job Summary: 

• Manage the entire learning content portfolio for Mission Control.
• Project manage the work of multiple Instructional Designers across storyboards, graphics, presentations, videos, online courses, and other formats throughout the content development process and share status updates regularly.
• Design and manage an ongoing training request intake and prioritization process.
• Centralize and organize the content library for easy access and navigation.
• Develop and implement a content development review process.
• Create and drive a review cadence that ensures the curriculum remains up to date.
• Ensure instructional design standards and best practices are followed in every project.
• Strategize and drive operational improvements that increase team efficiencies.
• Monitor and assess learner consumption data and share status updates regularly.
• Observe and evaluate learner feedback and highlight recommendations for improvement.
• Partner closely with Program Managers, Instructional Designers, and Learning Admins within Mission Control, along with multiple cross-functional partners across the company.

Skills on Resume:

• Content Portfolio (Hard Skills)
• ID Project Management (Hard Skills)
• Training Intake (Hard Skills)
• Content Library (Hard Skills)
• Content Review (Hard Skills)
• ID Standards (Hard Skills)
• Operational Efficiency (Hard Skills)
• Learning Analytics (Hard Skills)

Job Summary: 

• Partner with internal customers across different levels of seniority to understand learning objectives and document learning requirements.
• Travel across Europe with travel commitment up to fifty percent.
• Lead the design, development, and implementation of proposed learning solutions.
• Own, facilitate, and improve current learning and development programs with a focus on measurable enhancements.
• Use assessments to improve the Customer Advisor experience in traditional and virtual learning environments.
• Perform needs analysis assessments, scope projects, and evaluate existing documentation to identify gaps and recommend appropriate modalities to meet learning needs.
• Facilitate effective learning review meetings with internal stakeholders and develop an understanding of key business drivers while ensuring reporting captures key input and output metrics.
• Work cross-functionally with Sales, Marketing, Product Management, HR, Business Intelligence, Customer Operations, Finance, and International Learning and Development teams to scope and deliver necessary learning around process updates, technologies, and sales practices.
• Identify and enhance the adoption of new technologies that improve learner experience and knowledge retention.
• Design and develop learner-centered, performance-based educational content in multiple modalities.
• Own assigned programs end-to-end while contributing to team initiatives and the learning and development functional plan.

Skills on Resume:

• Learning Needs Analysis (Hard Skills)
• Learning Solution Design (Hard Skills)
• Program Ownership (Hard Skills)
• Learning Assessment (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Cross-Functional Partnership (Soft Skills)
• Learning Technology Adoption (Hard Skills)
• Performance-Based Design (Hard Skills)

Job Summary: 

• Collaborate and consult with business functions regarding training requirements, assist program owners with productization, migration, deployment, and distribution of programs, and serve as a consultant to align and balance program owners' business goals with the learning experience of the target audience.
• Investigate and clearly define problems, identify appropriate business solutions, write requirements documents, and collect and organize data to facilitate migrations, integrations, and other learning projects.
• Identify cross-functional project team members and stakeholders and lead project teams.
• Communicate project status and engage stakeholders to ensure successful project completion.
• Manage release communication by conveying company requirements for new learning system features and capabilities.
• Perform system configurations and validation testing for newly released features and capabilities, proactively monitor vendor roadmap for impactful changes or releases, and provide training and communications on relevant updates or changes to the global training organization.
• Prioritize and groom backlog of enhancements and fixes for submission to vendor teams or internal development teams, and track their status in various development queues.
• Develop understanding of internal teams' continuous delivery models, work processes, and release schedules.
• Support LMS admins in troubleshooting and managing end-user or admin-related support issues for learning systems.
• Meet regularly with the Program Manager, learning and development, and adjacent team members to build trust, rapport, and drive synergies between projects and business goals.
• Develop productive working relationships with adjacent team members.

Skills on Resume:

• Learning Consulting (Hard Skills)
• Requirements Definition (Hard Skills)
• Project Leadership (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Release Management (Hard Skills)
• System Configuration (Hard Skills)
• Backlog Prioritization (Hard Skills)
• LMS Support (Hard Skills)

Job Summary: 

• Interface across all functional teams by proactively setting the vision, strategy, and direction for the suite of learning products that support the business.
• Understand the unique challenges and desired outcomes of each functional team and create a comprehensive learning strategy that drives performance and development.
• Build and maintain strategic partnerships with leaders, stakeholders, and subject matter experts across the organization to ensure alignment, using capabilities such as organizational influence, negotiation, conflict management, and collaboration.
• Apply learning industry knowledge and experience to connect macro trends in learning strategy, audience-centric design, product management, and performance to support business goals.
• Determine and document the detailed design needs and required learning content for all learning modalities.
• Convert complex topics into simplified, digestible learning experiences that support business objectives.
• Develop and acquire training and development initiatives that support diversity, equity, inclusion, and retention.
• Develop and manage forecasts and budgets for learning products aligned with the business function.
• Assist in the selection and oversight of vendor and agency partners to support business initiative product work, and ensure delivery of results.
• Create, deliver, and implement leadership, new hire, new-to-role, and cross-functional training experiences, development programs, and rotational programs.
• Monitor partner performance and attainment of contracted goals and outcomes.
• Establish a tracking and measurement approach for learning products.
• Support vertical business lines within the supply chain.

Skills on Resume:

• Learning Strategy (Hard Skills)
• Performance Alignment (Hard Skills)
• Stakeholder Partnership (Soft Skills)
• Learning Product Design (Hard Skills)
• Content Simplification (Hard Skills)
• DEI Enablement (Soft Skills)
• Budget Management (Hard Skills)
• Vendor Oversight (Hard Skills)

Job Summary: 

• Drive and own end-to-end strategic learning design leadership for new hire, annual, and leader or manager training programs year over year.
• Partner with Learning Business Partners to assess upfront needs and requirements for programs each year.
• Facilitate requirements gathering and collaborate on the creation of integrated project plans and timelines.
• Apply instructional design strategies and frameworks in partnership with Learning Solutions Consultants to assess requirements and recommend appropriate learning strategies and solutions for complex Legal content and Compliance skills and behaviors.
• Oversee design team program managers, and vendor resources in the development of instructionally sound, engaging training assets for a global audience, including instructor-led training, e-learnings, videos, animations, and job aids, and design, script, and build training materials.
• Collaborate with the Learning Analytics and Measurement team to develop measurement plans, assess project impact and effectiveness, and use insights to inform future program work.
• Engage directly with leadership and management at all levels on strategy and key summaries, while also working tactically within working teams.
• Display strong organizational and communication skills while managing multiple and competing priorities.
• Ensure high-quality deliverables by executing and reviewing work products with attention to detail and within approved timelines and budget, in collaboration with various stakeholders.
• Integrate and synthesize technical, substantive, and contextual business information from multiple teams and sources to design learning solutions that meet business needs.
• Identify and escalate issues or roadblocks quickly and implement appropriate solutions to maintain project momentum.
• Keep project plans and status documentation current and accurate.

Skills on Resume:

• Learning Strategy Leadership (Hard Skills)
• Requirements Gathering (Hard Skills)
• Instructional Design (Hard Skills)
• Design Team Oversight (Soft Skills)
• Learning Measurement (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Quality Assurance (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Scope, define, and develop the Life Insurance Capability Framework referencing ANZIIF Capability models and industry certification requirements.
• Source and develop content to build Life Insurance understanding across all functions and career levels.
• Develop an assessment process to determine skills, knowledge, and behaviors.
• Accredit capability and implement required remediation programs.
• Leverage industry groups and stakeholders to share insights and learning solutions.
• Develop and manage organization-wide learning governance and assurance frameworks and documentation.
• Work with business stakeholders to ensure the content.
• Design and deliver via Workday learning to meet content and quality guidelines.
• Manage reporting of learning completion and access to learning content.

Skills on Resume:

• Capability Frameworks (Hard Skills)
• Insurance Content (Hard Skills)
• Skills Assessment (Hard Skills)
• Program Accreditation (Hard Skills)
• Industry Collaboration (Soft Skills)
• Learning Governance (Hard Skills)
• Workday Learning (Hard Skills)
• Learning Reporting (Hard Skills)

Job Summary: 

• Manage the learning delivery program of work to ensure internal and external capacity.
• Deliver required solutions consistently at a high quality.
• Monitor and track program delivery schedule to ensure critical programs are completed on time, within budget, and to quality requirements.
• Collaborate with and build strategic relationships with internal and external stakeholders, vendors, and education bodies.
• Ensure learning solutions remain responsive and relevant.
• Develop instructional design expertise in the team and develop quality design standards for learning content based on adult learning principles.
• Develop and monitor prescribed design methodology and standards for learning solution design, development, implementation, and PIR (including measurement, evaluation, and reporting).
• Deliver improvements to the Learning Design process by consolidating tools and further refining ways of working.
• Build high performing team of internal and external consultants connected to organizational purpose, ambition, spirit, and priorities.
• Ensure the safety and well-being of people in the workplace and proactively manage risk.

Skills on Resume:

• Learning Delivery (Hard Skills)
• Program Scheduling (Hard Skills)
• Stakeholder Management (Soft Skills)
• Instructional Standards (Hard Skills)
• Design Methodology (Hard Skills)
• Process Improvement (Hard Skills)
• Team Leadership (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Own and drive the identification of learning and development needs in alignment with business priorities for the assigned client group, including competency areas and regions such as UK&I, FSO, and ROI, by engaging appropriately with business stakeholders.
• Collaborate with global counterparts, EMEIA/Global, EMEIA FSO, other service lines, and cross-service line partners to identify common themes, avoid duplication, and leverage global content.
• Ensure alignment with the overall learning strategy, adoption of the global curriculum, and use of common design standards and processes.
• Meet regularly with service line business stakeholders to maintain robust and consistent relationships and processes that deliver desired learning outcomes.
• Ensure that strategic priorities and learning needs of the client group are captured within service line curriculum planning processes.
• Design and develop learning deliverables, including learning objectives, solution plans, design specifications, storyboards, deployment plans, and supporting materials.
• Drive virtualisation, blended learning, and innovation across UK&I content, ensuring strong learner feedback and contributing to brand value.
• Test new content proposals with stakeholders and act on collected feedback.
• Submit local learning solutions for go or no-go decisions.
• Engage subject matter experts in learning design and build activities for local content.
• Work with global design service centers, SME consultants, or approved vendors for local content development.
• Manage learning program pilots, capture feedback, propose change requests, and implement adjustments.
• Create deployment and logistics materials, as well as learning deployment plans and budgets for the assigned portfolio and projects.
• Monitor and manage the execution of learning plans and budgets, providing clear updates throughout all project phases.

Skills on Resume:

• Learning Needs Analysis (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Curriculum Alignment (Hard Skills)
• Learning Design (Hard Skills)
• Blended Learning (Hard Skills)
• SME Collaboration (Soft Skills)
• Program Piloting (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Partner with business stakeholders and learning champions to drive course uptake and completion to meet established targets.
• Manage facilitator excellence by helping develop models that reduce administrative load and support deployment specialists in execution.
• Oversee service or asset delivery by external vendors.
• Curate, validate, and communicate learning maps based on learner roles and business segments, while managing the development and upkeep of communication channels such as portals, Yammer, JAM, and MS Teams.
• Create and manage learner communications, marketing strategies, and engagement activities to drive participation within the assigned client group.
• Engage sponsorship and build networks of learning advocates within the business.
• Create, manage, and sustain learning communities to support virtual learning uptake and share best practices with learners and stakeholders.
• Approve and oversee budgeting, forecasting, accruals, recharges, and vendor invoicing for the assigned portfolio, ensuring monitoring and timely reporting.
• Support monthly and annual finance activities, including budget tracking, report production, and response coordination with the Operations team.
• Generate data-driven insights and recommendations, leading in-depth studies on the impact of programs within UK&I and proposing actionable solutions.
• Review learning program feedback, escalate insights to line managers, and communicate value and impact to stakeholders.
• Continuously improve local UK&I content based on learner and stakeholder feedback.
• Facilitate learning programs and host, produce, or co-facilitate virtual instructor-led training sessions within the agreed scope.
• Manage team responsibilities, including mentoring, coaching, recruitment participation, performance management, and development.
• Act as a role model by taking ownership of personal growth and maintaining role relevance.

Skills on Resume:

• Learning Adoption (Hard Skills)
• Facilitator Enablement (Hard Skills)
• Vendor Oversight (Hard Skills)
• Learning Communications (Soft Skills)
• Learner Engagement (Soft Skills)
• Budget Management (Hard Skills)
• Program Impact Analysis (Hard Skills)
• Team Leadership (Soft Skills)