WHAT DOES A LEARNING MANAGEMENT SYSTEM ADMINISTRATOR DO?

Reviewed by Lam Nguyen under Editorial Standards

Published: Jan 26, 2026 - The Learning Management System Administrator implements and optimizes LMS solutions while advising stakeholders on effective content delivery, reporting, compliance, and user experience. This position manages all aspects of web-based and instructor-led training, including course setup, scheduling, recordkeeping, and end-user support. The administrator also collaborates with designers, maintains vendor relationships, and drives continuous improvement through technology updates and special projects.

A Review of Professional Skills and Functions for Learning Management System Administrator

1. Learning Management System Administrator Details

LMS Administration: Manage day-to-day activities within the LMS, including course and user management
Stakeholder Liaison: Liaise with users, instructors, managers, and stakeholders from the entire organization.
User Support: Resolve basic functionality support requests from users.
Vendor Coordination: Partner with the system vendor’s support center to resolve system functionality issues/errors promptly.
System Improvement: Work in close partnership with stakeholders across the company to continuously improve the system functionality, content, and related processes.
LD Coordination: Coordinate with the Learning and Development Manager and other functional leaders to understand their expectations for course creation/assignment/reporting/administration.
Quarterly Updates: Ensure the LMS remains updated with the system provider’s quarterly enhancement releases.
Learning Analytics: Generate analytics, usage reports, and dashboards to provide managers, stakeholders, and other functional leaders with the required information to ensure system compliance, utilization, and quality of learning.
Professional Development: Participate in system success and knowledge centers to develop administrative system skills and knowledge.
Training Creation: Create system training events, sessions, tests, evaluations, checklists, certifications, assessments, and training.
Content Publishing: Test, preview, and publish custom and vendor content to LMS.
User Communications: Create communications/training documents for users regarding system benefits, assignments, content, and navigation.

2. Learning Management System Administrator Responsibilities

LMS Administration: Be responsible for the administration, maintenance, and enhancement of Learning Management Systems (LMS).
Learning Integration: Integrating external as well as internal learning assists in a quality end-user experience
Course Architecture: Builds and manages the overall course structure and sets up course programs based on specifications from the Learning and Talent Development team.
Revision Tracking: Manages tracking of course revisions and history
Technical Support: Troubleshot issues and provided administrator and end-user technical support
Program Support: Supports the Learning and Talent Development team in ancillary tasks for the Pharmacy Technician Training Program and compliance courses
Data Analysis: Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training, and measure performance to meet organizational objectives for multiple business units
Assessment Development: Builds online assessments, evaluations, and surveys in Adobe Captivate authoring software for courses, classroom sessions, feedback, etc
Reporting Tools: Develops and updates standardized tools and reporting for ongoing access to learning information.
Report Generation: Generates standard and custom reports for the business.
Custom Reporting: Runs customized reports on an as-needed basis
Issue Escalation: Facilitates the escalation of, and resolution for, IT issues connected to the learning management system and external tools

3. Learning Management System Administrator Accountabilities

LMS Administration: Serve as the primary LMS Administrator.
LMS Expertise: Provide LMS subject matter expertise, including providing insights and best practices.
Vendor Collaboration: Collaborate with the vendor as well as training delivery Subject Matter Experts (SMEs) to determine effective methods to package and deploy various forms of training based on ease of use and completion requirements.
System Development: Routinely collaborate with the technical team to develop and maintain the system.
Content Deployment: Upload, publish, manage, test, and deploy assigned content within Cornerstone, including online courses, tests, surveys, evaluations, documents, web-based, and instructor-led training.
Process Support: Support the development, maintenance, and enforcement of processes.
Policy Oversight: Oversee, develop, and maintain policies and procedures related to LMS registration, approval workflows, and course scheduling.
Technical Assistance: Provide technical assistance to learners and other system administrators.
User Experience: Support learner accessibility and promote efforts to improve user experience.
Security Administration: Monitor and maintain security roles and permissions for selected administrators.

4. Learning Management System Administrator Functions

Customer Liaison: Liaise with the customer to understand how to continuously integrate and align the LMS with initiatives.
Data Integrity: Maintain data integrity related to uploads and inputs from associated systems and software.
Catalog Management: Maintain catalog accuracy related to course descriptions and course or class changes.
Vendor Planning: Utilize high-level requirements, surveys, and planning sessions with the vendor to support buildout training configuration and other data elements.
Training Reporting: Generate reporting to provide visibility to adoption, completion status, and effectiveness of training solutions delivered via the LMS.
Data Analysis: Analyze data and recommend direction or solutions.
System Knowledge: Build knowledge of the LMS and all updates to ensure full utilization of all components that enhance the delivery of learning and development throughout the organization.
Relationship Management: Foster strong, healthy working relationships between project teams and customers.
Communication Facilitation: Facilitate communication to increase awareness and ownership.
Project Compliance: Adhere to project standards, project schedules, and have a clear understanding of the scope of the implementation.
Meeting Support: Provide input for meetings and workshops with counterparts

5. Learning Management System Administrator Overview

LMS Administration: Be responsible for the overall system setup and daily management of the LMS to ensure an efficient and effective delivery of content to learners.
Reporting Structure: Reports to the Director of OD and is part of the OD Team.
Organizational Alignment: Ensures all responsibilities are carried out in alignment with all the Organizational Development team’s efforts.
Training Configuration: Manages and tracks the configuration of multiple training plans and module types to meet organizational needs.
Catalog Development: Assists the Organizational Development Director in establishing a content cataloging system, restructuring current training plans and hierarchies, ensuring appropriate content is assigned to users, and ensuring that regular maintenance strategies are in place.
Workflow Management: Takes a holistic approach in managing and communicating, under the direction of the Organizational Development Director, appropriate workflows and approvals to ensure published content is accurate and current users have correct access based on their role needs.
Content Management: Creates, tests, deploys, and maintains all training materials hosted in the LMS.
Training Scheduling: Assists with scheduling live training events, preparation of materials, and communication with instructors, as well as participants.
Help Desk Support: Responds to and resolves help desk requests.
System Evaluation: Continually evaluates the LMS and advocates for updates, performance upgrades, and systems integration.
Learning Reporting: Develops and updates tools and reporting for ongoing access to learning information, generates standard and custom reports.

6. Learning Management System Administrator Details and Accountabilities

Solution Management: Manages the process to identify, test, and implement technical and design solutions.
Stakeholder Consulting: Consults with stakeholders on the needs of the organization and the best approaches for leveraging LMS technology in areas of content development, coursework distribution, onboarding, reporting, user feedback, document digitization, and compliance.
Content Standards: Defines and establishes standards to manage content and documentation.
Technology Monitoring: Monitors technological changes and provides guidance to leverage new features, techniques, and technologies to ensure the system is optimized and delivers a superior user experience.
Web Learning Delivery: Manages the delivery of web-based learning content, including course set-up, audience creation, and assignment.
Instructor Program Delivery: Manages end-to-end instructor-led program delivery, including scheduling classes, registering participants, coordinating facilitators, and executing post-class surveys.
Course Records: Maintains course records in the LMS, including attendance and course evaluations.
Training Reporting: Creates and maintains training reports.
System Training: Conducts system training sessions for end users, instructors, and other administrators.
Vendor Management: Manages the LMS and third-party e-learning vendor relationships.
Design Collaboration: Partners with instructional designers to make updates or enhancements to courses.
Professional Development: Maintains a professional knowledge base by attending, reviewing professional publications, and establishing personal networks.
Special Projects: Assumes additional responsibilities and performs special projects.

7. Learning Management System Administrator Tasks

LMS Operations: Manage the Global Citizen Education Group's operations and technical upkeep of the learning management system (LMS)
Information Coordination: Assist in the process of review and exchange of information
Content Updates: Keep track of changes and upload materials relating to the LMS, including course content, tests, and evaluations.
System Support: Handle all issues that should arise from the LMS, providing learner and staff support
User Experience: Support learner accessibility and promote efforts to improve user experience
Process Governance: Leads the development, maintenance, and enforcement of processes and practices related to the use and administration of the LMS
Best Practices: Ensure successful and ongoing execution of the LMS and implementation of best practices
Office Administration: Handle office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
Video Production: Film videos for asynchronous e-learning modules
Supplier Liaison: Monitor and liaise with suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits and the required time frame
Database Management: Maintain cloud database system
Staff Training: Provide training and assistance to other staff in the department.

8. Learning Management System Administrator Roles

Data Evaluation: Evaluate existing data in the source LMS
Data Mapping: Analyze and define the mapping from the source to the target LMS
Migration Testing: Develop test plans for migrating from source to target systems
Quality Reporting: Develop reports and quality reviews to demonstrate data migration completions
Manual Intervention: Identify needs for manual interventions or loadings
Process Documentation: Identify, enhance, and document LMS Administration methods and procedures for regular duties (daily, weekly, monthly, etc.) as well as one-off processes needed for a specific request.
Global Compliance: Ensure the target LMS supports global requirements
Change Control: Ensure change control procedures are followed

9. Learning Management System Administrator Additional Details

Training Oversight: Oversees and maintains the sales force training and communication for a global platform
Content Management: Manages all content across global platforms
Document Repository: Maintains a content document depository
System Maintenance: Manages backend, keeps application and plug-ins updated
Usage Reporting: Produces user reports and weekly data usage for each learning path or training
Support Content: Manages support articles, updates, and archives accordingly
Portal Management: Oversees, posts, archives, and maintains the communication portal or blog
Translation Management: Manages the translation process for the platforms
Vendor Coordination: Works closely with translation vendors and each market to ensure accuracy
Communication Distribution: Receives communications from the Communications Manager and allocates distribution
Release Distribution: Receives updates or new releases from cross-functional partners and allocates distribution
Issue Resolution: Troubleshot content issues and implemented solutions on time

10. Learning Management System Administrator Essential Functions

L2 Support: Primary liaison for providing L2 Support for the manufacturing pillar
Customer Training: Training customers on TLC functionality and standardized work.
Technical Support: Providing technical support to resolve problems to the customer's satisfaction by utilizing the internal company ticketing system.
Process Design: Design and build processes to address business issues.
Reporting Systems: Build, develop, and maintain reporting systems, data automation systems, and dashboards that support key business decisions.
Quality Standards: Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
Data Accuracy: Ensure accuracy of data and deliverables of reporting.
Stakeholder Communication: Communicate results and business impacts of initiatives to stakeholders within the organization.
Project Scheduling: Generate project schedules and create metrics to be reviewed at each project milestone.
Approval Management: Manage approval requests through SharePoint and Microsoft Flow
Mailbox Management: Manage TLC Manufacturing Support mailbox
Customer Training: Train customers in TLC functionality and standardized work.
Power BI Reporting: Build, develop, and maintain reporting systems, data automation systems, and dashboards that support key business decisions utilizing Power BI
Data Accuracy: Ensure accuracy of data and deliverables of reporting.
Process Design: Design and build processes to address business issues.
Quality Standards: Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
Stakeholder Communication: Communicate results and business impacts of initiatives to stakeholders within the organization.
Project Scheduling: Generate project schedules and create metrics to be reviewed at each project milestone

Job Role FAQs

What is a job role?

A job role refers to the duties, responsibilities, and expectations associated with a specific position within an organization. It explains what tasks an employee performs, how they contribute to team objectives, and how their work supports the company’s overall goals.

What are the typical responsibilities of a job role?

Typical job role responsibilities include completing daily tasks, collaborating with team members, making decisions, and meeting performance targets. For example, a software developer may write code, fix bugs, review pull requests, and collaborate with product teams.

What is the difference between a job role and a job title?

A job title is the official name of a position, such as Marketing Manager or Software Engineer. A job role describes the actual duties, responsibilities, and expectations associated with that position.

Why are clearly defined job roles important?

Clearly defined job roles help organizations improve productivity, reduce workplace confusion, and ensure accountability. When employees understand their responsibilities and expectations, teams can collaborate more effectively.

How do job roles support career development?

Understanding different job roles helps professionals identify career paths and the skills required for advancement. By learning the expectations of various roles, individuals can build relevant skills and plan long-term career growth.

Editorial Process

Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.

Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.