WHAT DOES A LEARNING AND DEVELOPMENT COORDINATOR DO?

Published: Jan 21, 2026 - The Learning and Development Coordinator supports all L&D administrative and trainee processes, including recruitment documentation, interview scheduling, recordkeeping, and HR-related inquiries. This position manages training logistics, maintains databases and HRIS records, prepares materials and visual content, and organizes trainee events. The coordinator also assists with performance observations and collaborates with HR to uphold the company’s mission, guiding principles, and employer-of-choice culture.

A Review of Professional Skills and Functions for Learning and Development Coordinator

1. Learning and Development Coordinator Duties

  • LMS Content: Create content and manage the LMS eLearning system in line with the training team and training strategy
  • Programme Implementation: Implement new development programmes, learning journeys, and initiatives
  • Brand Promotion: Identify opportunities to promote the company and the learning and development practices
  • Learning Design: Create learning and development material to deliver for Consultant learning and development
  • Training Development: Develop training material to build the capability of different Consultant levels within the business, people management soft skills, and Policies and Procedures
  • Project Management: Manage projects to successful and timely conclusions, providing written reports and statistical analyses
  • Data Reporting: Provide statistics, data, information, and report on learning and development
  • Market Research: Complete external research, prepare proposals for the business to look at new approaches
  • Vendor Coordination: Book and liaise with providers if learning and development content needs to be outsourced
  • Role Awareness: Be familiar with the roles across the business to enable content to be fit for purpose
  • Compensation Knowledge: Understand all aspects of a direct sales compensation plan and the Consultant's ways of working to create relevant material

2. Learning and Development Coordinator Details

  • Training Strategy: Devising a training plan aligned with the company’s strategic objectives and validating the feasibility and relevance of projects in both educational and budgetary terms
  • Needs Analysis: Working with the L&D team to support the Talent/L&D Manager in identifying and assessing current and future training needs (by staff members, their managers, and the HR Business Partners) and the areas of training to be developed further to ensure that the company has the skills it needs to pursue its main strategic priorities
  • Project Specification: Drawing up specifications for training projects in connection with the talent strategy and the training policy
  • Trainer Sourcing: Finding internal and external trainers who can deliver the various training modules that are to be offered (i.e., people with the necessary technical expertise, teaching skills, and so on)
  • Provider Selection: Meeting, evaluating, and selecting external service providers (training organisations, consultants) based on the educational requirements contained in the training plan
  • Schedule Administration: Overseeing proper schedule coordination and administration (trainers, invitations/information for employees)
  • Training Evaluation: Helping to establish/using an evaluation system to gauge the relevance of the training measures put in place
  • Stakeholder Communication: Managing communication with the various stakeholders on the subject of training
  • Impact Optimisation: Identifying areas for development with a view to optimising the impact of training measures within the talent strategy
  • Learning Consulting: Acting as a ‘learning consultant’ for existing training programmes within to ensure that all staff have access to a range of training activities that will enable them to continue developing their skills
  • Industry Trends: Maintaining a thorough understanding of training trends, developments, and best practices.

3. Learning and Development Coordinator Responsibilities

  • Employee Training: Education and training of new and experienced employees
  • Trainer Development: Train, support, and promotion of multipliers (instructors, specialist trainers)
  • Audit Coordination: Implementation and coordination of internal audits on process compliance and training methods (TWI)
  • Training Coordination: Organization and coordination of training activities
  • Course Facilitation: Design, management, and moderation of training courses and workshops
  • Material Development: Support of projects to create and improve standardized training material
  • Job Coaching: Train and coach employees "on the job."
  • Cross Training: Organization and support of cross-training of the operational departments
  • Data Evaluation: Creation of evaluations and analysis of the results in Excel
  • Best Practice: Analytical and educational preparation of "best practices."
  • Process Advisory: Participation in the operational processes, as well as advising the departments on process improvements
  • System Administration: Deal with the training console and permission management

4. Learning and Development Coordinator Accountabilities

  • Training Communication: Manages the communication and coordination for all training activities and events, including Instructor-Led and eLearning
  • Communication Strategy: Develop and maintain the communication strategy of training initiatives
  • Enrollment Administration: Organizes and administers registration and enrollment activities
  • Assessment Management: Manages the assessment, testing, and survey process
  • Feedback Reporting: Track, compile, and report feedback received for all training
  • Workshop Scheduling: Schedules workshops and maintains the training and workshop calendar
  • Project Tracking: Organize and track project plans in Monday.com
  • Curriculum Evaluation: Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum
  • Procedure Documentation: Documents procedures for the department
  • LMS Administration: Perform day-to-day functionality for the LMS for the Corp

5. Learning and Development Coordinator Functions

  • HR Systems: Assist with the implementation and maintenance of GPS’s HR Information System (BambooHR).
  • HR Reporting: Collate and process HR Information and reports.
  • Data Compliance: Ensure confidentiality and integrity of all HR information in accordance with GDPR legislation and other relevant Codes of Practice
  • Employee Engagement: Work with various other departments on employee engagement initiatives.
  • HR Support: Assist with any reasonable request across all HR functions.
  • Policy Guidance: Provide information and advice on the GPS policy and procedures relating to learning and development.
  • Record Maintenance: Maintain L&D manual and electronic records, ensuring that files are up to date so that enquiries can be dealt with promptly.
  • Training Compliance: Management of the company training process to ensure compliance with required audit levels.
  • File Management: Maintain employee files, including creating new files for new starters and keeping folders up to date.
  • Content Review: Support in the review and editing of training course content
  • SME Collaboration: Work alongside external subject matter experts to create and develop virtual training and digital content for micro-learning
  • Material Updates: Update all delegate training materials
  • LMS Setup: Set up all courses, eLearning, exams, and associated activities using the Learning Management System (My Learning Hub).
  • Query Handling: Handle queries relating to courses and content
  • Document Control: Organise and maintain documentation to ensure easy reference through tracking and coding course material
  • Global Facilitation: Assist with the facilitation of learning and development for EMEA, APAC, Australia, and MENA.

6. Learning and Development Coordinator Overview

  • Administrative Support: Provides Administrative support to the entire Learning and Development Team.
  • Recruitment Assistance: Assist trainees with application forms and related paperwork during recruitment.
  • Interview Coordination: Coordinate all trainees' second interviews with respective department heads.
  • Trainee Tracking: Keep track of trainees that are being processed with regard to medical check-ups, background checks, and offer letters.
  • Offer Communication: Send “regret letters” to trainees and file appropriately.
  • Trainee Support: Assist trainees with inquiries related to personal days, sick days, vacation requests, and other related forms.
  • Employment Verification: Prepare letters of trainee’s employment verification.
  • File Maintenance: Update and maintain trainees' files and database.
  • Training Calculation: Calculate general training hours and departmental training hours every month.
  • Event Organization: Organize trainees' gathering and trainees' farewell at every batch.
  • Facility Setup: Assist in setting up all Learning and Development facilities, including room setup and training preparation.
  • Visual Creation: Create a monthly training picture, a training poster, and a grooming poster.
  • Centre Maintenance: Maintain the Learning and Development Centre, including all equipment and materials.
  • Performance Appraisal: Observe and appraise colleague performance during learning and development sessions, providing feedback that would facilitate improvements in accordance with MOHG standards with regard to product, performance, and colleague development.
  • HRIS Records: Track, input, and maintain all individual colleague training and development records within the HRIS System Sunfish.
  • Culture Support: Support all efforts to enliven the Company’s Mission, Guiding Principles, and Legendary Quality Experiences throughout the hotel.
  • HR Collaboration: Work closely with the entire HR Team with regard to promoting an “employer of choice” philosophy.

7. Learning and Development Coordinator Details and Accountabilities

  • Customer Service: Provide high levels of customer service to all Industry Forum clients.
  • Process Expertise: Act as the Process Expert for Open and Closed training courses
  • Operational Delivery: Take responsibility for defined operational aspects required for the successful delivery of Open and Closed training courses.
  • LMS Administration: Provide day-to-day management and administration of the Learning Management System (LMS) for Open courses (scheduling, bookings, transfers, and cancellations).
  • CRM Management: Ensure Open course opportunities are correctly managed within the CRM.
  • Resource Utilisation: Ensure high utilisation of the Learning Centre to support overall profit.
  • Course Scheduling: Provide operational support in the scheduling of Open and Closed Courses.
  • Office Administration: Provide specified office administration and support services.
  • Safety Support: Provide support to the SMMT IF Health and Safety Officer.

8. Learning and Development Coordinator Tasks

  • Instructional Design: Develop online training modules, design course curriculum, write standard operating procedures, and design job aids.
  • Webinar Delivery: Present financial education webinars and workshops purchased by partner organizations.
  • Audience Training: Attendees would be members of credit unions, bank clients, and employees of organizations.
  • Activity Reporting: Compile and submit monthly reports on the training department's activity.
  • Training Registration: Register employees for external certification programs and use the learning management systems to assign internal compliance training courses.
  • Learner Support: Respond to learning and development-related inquiries.
  • Resource Development: Create new, or update existing, training resources.
  • Record Maintenance: Update training records in the company's main records spreadsheet and file documentation related to the training objective.
  • Management Communication: Assemble and share a training update email with management by checking the learning management system records and corresponding with trainers.
  • Quality Reporting: Compile and distribute weekly reports about Quality Improvement evaluations and credit reports uploaded to the secured file upload service
  • Quality Summary: Assemble the monthly Quality Improvement summary.
  • Grant Support: Assist in completing various grant applications and audit questionnaires.
  • Technical Support: Provide technical support to colleagues assisting clients who encounter difficulty with the Pathways online course and other online learning platforms.
  • Account Administration: Create LMS accounts and provide technical support for internal employees and employees of outside companies who want to go through the Money Coach online program.
  • Cross Collaboration: Collaborate with team leads and department heads to help solve a variety of training opportunities.

9. Learning and Development Coordinator Roles

  • Strategic Support: Supports the delivery of the Learning and Development Strategic Priorities, including tracking and reporting on the status of Learning and Development initiatives
  • LMS Support: First point of contact for all Learning Management System enquiries, including course creation and registrations, reporting, and other administrative tasks
  • Training Logistics: Coordinates logistics of classroom training, including venue, materials, joining instructions, instructors, equipment, etc.
  • Virtual Learning: Facilitates alternative learning solutions, including virtual learning via Teams
  • Compliance Training: Manages internal processes to ensure that employees are adequately trained and regularly re-trained in safety-critical and compliance issues, in line with legislation.
  • Provider Sourcing: Identifies appropriate external providers to support the provision of required learning and development interventions.
  • Vendor Management: Manages/negotiates vendor relationships for day-to-day activities.
  • Apprentice Support: Support apprentices within the business and liaise directly with them and their training institution

10. Learning and Development Coordinator Additional Details

  • Onboarding Leadership: Lead onboarding of all employees by facilitating weekly onboarding meetings
  • Learning Coordination: Coordinate and collaborate on learning event activities, schedules, and trainers
  • eLearning Expansion: Assist with expanding the eLearning catalog through curated external content and interactive modules created in-house
  • Program Implementation: Implement onboarding programs for all levels of employees in conjunction with program leaders
  • Curriculum Design: Take the lead on curriculum design and content development to support the expansion and growth of L&D
  • Content Creation: Create curriculum and multi-media offerings
  • LMS Development: Support the continued implementation and growth of the Learning Management System (LMS)
  • LMS Support: Answer employee and supervisor questions around the Learning Management System
  • Training Facilitation: Facilitate trainings to accommodate the continued needs of a growing network of organizations

11. Learning and Development Coordinator Essential Functions

  • Learning Coordination: Oversee the coordination and tracking of the LinkedIn Learning program to include creating groups, curating content tracks, tracking usage, and other duties.
  • Training Support: Support the coordination of eLearning, VILT, and in-person ILT training sessions, including scheduling, documentation, LMS Administration, and updating of training materials.
  • Team Communication: Under the direction of the L&D Manager, coordinate communication efforts of the team, updating the company L&D intranet, monitoring the L&D Slack channel, and internal social media.
  • Technical Hosting: Serve as technical producer/host before, during, and after virtual and hybrid training sessions to support the facilitation team and participants.
  • Technical Assistance: Support facilitators and participants in solving any technical issues, as well as leverage different technical tools and platforms to enhance the learning (polling, whiteboards, breakout rooms).
  • Content Familiarity: Develop a fundamental understanding of the content being delivered to serve as a backup facilitator
  • Outcome Reporting: Track and report on learning outcomes, including post-event surveys, follow-up with learners, and other after-learning support
  • Record Maintenance: Maintain updated curriculum database and training records.
  • Trainer Enablement: Tech hosts and coordinates train-the-trainer sessions for the L&D Manager and internal subject matter experts (SMEs)
  • Content Coordination: Coordinate content creation updates with SMEs and appropriate parties
  • LMS Management: Maintain and update the LMS to provide training calendars, manage enrollment, communication, and reporting.
  • Program Support: Provide coordination support for internal and external large-format programs and centralized training events on enrollment, logistics, tech hosting, and back-office support.
  • Relationship Management: Develop and maintain effective relationships with internal business partners and external 3rd party providers.
  • Stakeholder Partnership: Partner with the L&D team and internal company stakeholders to recommend improvements to programs and practices.
  • Quality Review: Provide a “fresh eyes” review for any learning created by the L&D team.
  • Office Tools: Use MS Office 365 to generate presentations, learning content, reports, and update the L&D SharePoint site.

12. Learning and Development Coordinator Role Purpose

  • Event Scheduling: Scheduling and coordination of all Learning and Development events and sessions throughout the year, including supporting events from the Diversity, Equity, and Inclusion team
  • Stakeholder Liaison: Liaising with internal stakeholders, setting up and maintaining learning events in the Learning Management System, marking attendance and managing reporting, as well as developing and distributing relevant pre-work and post-course surveys
  • LMS Assistance: Assisting with requests relating to the Learning Management System, as well as upcoming training programs
  • Mailbox Management: Managing the Asia L&D mailbox and passing on questions to portfolio owners
  • Invoice Management: Manage invoicing and recoveries across the Asia region
  • Dashboard Reporting: Managing the dashboard for reporting
  • Team Support: Supporting the wider team with ensuring advertised content is up to date, contributing to a thorough supplier governance process, and other team processes, such as the weekly attendance tracking.
  • LMS Maintenance: Maintaining the in-house Learning Management System, giving guidance to all staff and managers on how to access and use this system
  • Project Support: Being involved in ad hoc project work to improve the learning and development service offered to the organisation
  • Policy Guidance: Giving guidance to all staff and managers on the corporate learning and development policy, processes, and offerings available

13. Learning and Development Coordinator General Responsibilities

  • Training Administration: Perform administrative tasks, e.g., scheduling and managing live trainings in the platform, exporting relevant training data, managing user groups, and enrollments.
  • Catalog Coordination: Coordinate and maintain the training catalog.
  • Participation Reporting: Prepare reports for workshop participation and attendance data, leveraging design tools like Genially.
  • Calendar Management: Keep the training calendar and resources up to date.
  • SharePoint Management: Maintain the shared online space (SharePoint) with the latest information in collaboration with the team members.
  • Provider Administration: Provide administrative support on the process with training providers (registration, Purchase orders, evaluation, follow-up…)
  • Content Support: Support training content creation and learn about instructional design/adult learning methodology.
  • Learning Strategy: Ensure the conception and implementation of strategies to enhance the Learning Process within the company, aim a continuous upskilling for all employee levels

14. Learning and Development Coordinator Key Accountabilities

  • Learning Strategy: Build learning programs and develop learning strategies to support business transformation and goals.
  • Training Support: Provide the full spectrum of training support for the programs and internal business functions, and promote high-quality, consistent service delivery within the team
  • Training Design: Design, development, and facilitation of training blocks for internal customers
  • Site Responsibility: Be responsible for training-related activities across the site to ensure that the employees are skilled, compliant, safe, and productive.
  • Stakeholder Engagement: Effective engagement with customer representatives and subject matter experts
  • Classroom Delivery: Conduct face-to-face training sessions to support the team
  • Training Coordination: Coordinate individual and group-based training activities, including technical and compliance training
  • Talent Development: Lead the design and implementation of development activities for the group of talent and successors
  • HR Partnership: Work on a partnership with HRBPs and Executives to implement and keep the Development Programs

15. Learning and Development Coordinator Roles and Details

  • Learning Liaison: Serve as a learning liaison and provide ongoing resources company-wide, to cement a learning culture and enhance employee experience
  • Project Tracking: Track and project-plan team milestones and deadlines, to ensure timely delivery and execution
  • Program Coordination: Maintain communication and calendaring for ILI programs, webinars, events, and projects, including orchestration of logistics, travel, budgets, and course preparation
  • Vendor Management: Manage vendor partner relations, licensing, training requirements, and executive reporting
  • Program Enhancement: Provide L&D program enhancements, including Facilitator support, activity engagements, and survey creation
  • Insight Analysis: Consolidate participant insights, survey feedback, and other program success metrics for evaluative measures
  • Training Lifecycle: Support the best practices and methodology in each phase of the training lifecycle, including assessment, design, development, implementation, and evaluation (i.e., helping conduct a learning needs analysis, crafting and reviewing skill assessments, creating course decks, and co-facilitating training sessions)
  • Content Design: Design and create engaging content and materials, adapting content and materials to the learner's needs
  • SME Collaboration: Work with functional subject-matter experts to ensure the content reflects requirements and addresses existing skill gaps
  • Operational Support: Understands the plant's needs and supports the plant leaders to develop the plant’s operator training processes

16. Learning and Development Coordinator Responsibilities and Key Tasks

  • Talent Review: Support planning and execution of the annual talent review process
  • Training Deployment: Deploy an annual training plan, supporting all personal development plans (IDP)
  • Communication Drafting: Draft communications and create presentations
  • Talent Management: Manage talent projects and programs related to learning, employee experience, and well-being
  • Development Culture: Drive a culture of continuous professional development
  • Program Design: Support the design and deployment of professional skills and leadership development programs
  • Program Reporting: Manage end-to-end reporting for all key talent programs and initiatives
  • Onboarding Design: Design and modify appropriate training curriculum and materials to improve the employee onboarding experience
  • Job Consolidation: Consolidate job descriptions for existing employees to ensure all aspects of job responsibilities are clear and concise
  • Process Improvement: Support lean six sigma green belt project focused on improving and sustaining overall training compliance

17. Learning and Development Coordinator Duties and Roles

  • Learning Coordination: Communicating, coordinating, and scheduling the learning and development offer
  • Training Booking: Booking people on training sessions, liaising with department schedulers, and coordinating trainers
  • Data Tracking: Recording, tracking, and monitoring L&D and Talent data
  • Metrics Reporting: Producing metrics/management information
  • Process Implementation: Putting new processes and systems in place for learning and development
  • Material Support: Supporting the creation of learning materials, including converting training materials into e-learning
  • Talent Support: Supporting talent and succession initiatives within the organisation
  • Platform Maintenance: Updating and maintaining the intranet content and LearningHub, along with supporting Super Users
  • Evaluation Collation: Collating evaluations of training conducted and sending feedback to presenters

18. Learning and Development Coordinator Details

  • Learning Solutions: Create effective learning solutions in a variety of media
  • Program Development: Development of external and internal training programs, from needs analysis to evaluation, based on the latest trends and best practices
  • SME Collaboration: Work with subject-matter experts and project stakeholders
  • LMS Administration: Implementation and administration of Paper’s LMS
  • Needs Analysis: Identify and analyze the training needs of the Paper tutor team
  • Material Creation: Create supporting materials (audio-video, simulations, role-plays, take-home materials, etc.)
  • Feedback Management: Organize and participate in feedback sessions, survey development, and data collection
  • Induction Delivery: Develop and deliver an induction process that provides a great experience for all recruits.
  • Skills Documentation: Conduct and document skills and support departments to avoid duplication.
  • Project Management: Manage ongoing innovative and forward-thinking projects.

19. Learning and Development Coordinator Details and Accountabilities

  • Training Coordination: Keep track of training nominations, inform and invite team members, and management promptly
  • Course Administration: Create and administrate course records, reports, certifications, and evaluation forms
  • Venue Preparation: Book and prepare training locations, making sure all equipment and materials needed are ready and in order
  • Inventory Management: Manage the inventory, including ordering necessary supplies
  • Travel Coordination: Book and coordinate transportation, accommodation, and dinner arrangements for the attendees
  • Banqueting Requests: Request banqueting arrangements
  • Visa Support: Support with visa documents for training participants
  • Learning Analysis: Provide support in identifying gaps and opportunities for learning and development
  • Program Support: Support the delivery of face-to-face and virtual learning programs and assist the L&D team with the design of new content.
  • Training Scheduling: Schedule and coordinate employee and manager training

20. Learning and Development Coordinator General Responsibilities

  • Program Coordination: Plan and coordinate the Management and Professional Development Programs and Initiatives enterprise-wide
  • Stakeholder Communication: Communication of enrolments and invites to Key Stakeholders (HRBPs, managers, and attendees)
  • Inbox Management: Day-to-day management of the Learning inbox and LMS requirements globally.
  • Virtual Delivery: Produce delivery of virtual training sessions
  • LMS Support: Support the LMS specialist in the management of the LMS and professional development platforms
  • User Training: Provide training to end users of the LMS to support business units in engagement with the LMS system
  • Evaluation Metrics: Implement feedback metrics in line with the Kirkpatrick Model to evaluate enterprise programs
  • Trainer Relations: Build relationships with the internal and external trainer pool
  • Quality Monitoring: Work closely together with senior consulting team members to monitor the quality of the program
  • LMS Administration: Manage administrative tasks in the Learning Management System (e.g, creating classes, registering participants, after-class management, and feedback reporting)
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