WHAT DOES A HR OPERATIONS SPECIALIST DO?

Published: Jul 29, 2025 - The Human Resources (HR) Operations Specialist manages onboarding, work passes, employee changes, exits, payroll, and statutory reporting, ensuring accuracy and compliance. This role maintains confidential employee records, oversees benefits and training logistics, and handles government claims and cross-entity cost allocations. The specialist also addresses human resources-related queries and drives continuous improvement in human resources service delivery.

A Review of Professional Skills and Functions for HR Operations Specialist

1. HR Operations Specialist Duties

  • Helpdesk Management: Manage, continuously improve, and develop the HR helpdesk.
  • First-Line Support: Serve as first-line support for all HR-related questions by managing HR helpdesk activities and responsibilities.
  • Inquiry Handling: Act as a point of contact for HR inquiries regarding benefits, policies, employee data, and HR processes and systems, escalating to HR functions, benefits, stock administration, IT, and business partners.
  • Request Resolution: Assume full ownership of request and incident resolution, triage, escalation, and tracking of individual tickets to ensure task handling quality meets or exceeds expectations and identify areas for improvement.
  • Stakeholder Collaboration: Collaborate with key partners and stakeholders on processes to build a world-class employee experience.
  • Performance Monitoring: Establish metrics and build dashboards to monitor HR helpdesk performance, creating regular reporting and review cadence to drive continuous improvement.
  • Trend Reporting: Develop regular reports to identify trends and problem areas, including reports on time spent by HR helpdesk staff and other departments on requests.
  • Team Training: Train and support members of the HR helpdesk team and ensure best practices are consistently followed.
  • Service Orientation: Maintain a service-focused and user-oriented attitude.
  • Knowledge Management: Build and maintain a current knowledge base, and train employees on how to use it.

2. HR Operations Specialist Details

  • HR Operations: Administer HR operations processes in onboarding, work pass management, confirmation of employment, staff movements, and exits.
  • File Management: Prepare and maintain employee files, ensuring accuracy, compliance, and confidentiality.
  • Payroll Processing: Prepare monthly payroll, ensure prompt and accurate payment, and correct charging of payroll expense.
  • Tax Compliance: Be responsible for annual income tax disclosures, reporting of employee cost, and management of inter-entity cross-charging.
  • Claims Submission: Ensure timely and accurate submission of government claims, such as national service make-up pay and government-paid leave.
  • Benefits Administration: Administer employee benefit plans in accordance with policies.
  • Statutory Support: Collate information required for statutory submissions.
  • Training Management: Manage training applications, support registration, and payment for training programs.
  • Query Resolution: Address employee queries on HR services and applications.
  • Process Improvement: Regularly review processes to drive continuous improvements in HR service delivery.

3. HR Operations Specialist Responsibilities

  • Applicant Tracking: Administer the applicant tracking system and related pre-hire systems and processes.
  • Issue Resolution: Troubleshoot and resolve reported issues to ensure timely resolution.
  • I-9 Compliance: Review and support I-9 employment verifications to ensure compliance.
  • Hiring Liaison: Serve as a liaison between hiring managers and new employees during the hiring process.
  • Onboarding Coordination: Conduct the onboarding process, including employment offers, new hire communications, and coordination of equipment and technology.
  • HR Inquiry Support: Serve as the point of contact for HR inquiries regarding benefits, employee data, and HR processes and systems, escalating as needed.
  • Data Auditing: Partner with the HRIS team to audit and reconcile data.
  • Report Analysis: Produce and analyze reports from the applicant tracking system and ensure data integrity.
  • Access Management: Maintain system security roles and groups to ensure users have proper system access.
  • Documentation Management: Build and maintain internal documentation of processes.

4. HR Operations Specialist Job Summary

  • HR Operations Support: Provide specialized knowledge and support for operational HR tasks to the HR business partner community for all North America-based employees.
  • Policy Guidance: Guide HR business partners and employees to current program and policy documentation to assist with consistent implementation across the company.
  • Global Collaboration: Collaborate globally with the HR team, acting as a North American subject matter expert for HR operational initiatives.
  • Specialized Task Management: Engage appropriate HR teams for specialized knowledge for complex tasks, ensuring tasks are completed sensitively and timely.
  • Transaction Review: Review transactions within Workday, assess the appropriate course of action, and execute on findings, including generating employment agreements, processing one-time payments, and reviewing employee leaves.
  • Workflow Handling: Handle workflow items that support employee lifecycle events and organizational movement.
  • Legislation Knowledge: Understand local, state, provincial, and federal legislation to provide enhanced support and insights to strategic partners.
  • Customer Service: Provide exemplary customer service by assisting and educating employees and leaders with inquiries, creating a positive experience and striving to resolve questions at the initial interaction.
  • Program Delivery: Contribute to cyclical HR program delivery, including performance review cycles, annual compensation and incentive programs, benefits-related wellness sessions, and equity and retention programs.
  • Data Auditing: Facilitate and assist with regular data audits to drive continuous improvement and provide recommendations or corrective action.
  • Project Leadership: Lead and assist with special projects and initiatives that align with business goals and career development.

5. HR Operations Specialist Accountabilities

  • Data Processing: Process employee lifecycle HR system data transactions, including new hires, employee changes, payroll, and separations.
  • Issue Resolution: Answer client group and HR questions and resolve data issues using specialized Workday HCM technical knowledge, ensuring customer service satisfaction, and creating centralized process documentation for training.
  • Program Knowledge: Maintain comprehensive knowledge of HR programs, plans, policies, processes, payroll, and HR systems.
  • Performance Metrics: Meet and exceed performance and service level metrics for timeliness, accuracy, and customer service.
  • Record Management: Maintain HR records within Workday, map out the process, and input employee documents, including creating EIBs.
  • Document Compliance: Lead the creation and distribution of documents, agreements, and letters to ensure HR and business compliance.
  • Compliance Auditing: Independently perform audits and controls to ensure compliance with Sarbanes-Oxley, Wage and Hour, and HR policies and procedures.
  • Process Standardization: Follow standard operating procedures and process workflows, and create process steps and workflows for non-conforming situations.
  • Process Improvement: Participate and contribute to proactive review and implementation of process improvements and documentation.
  • HRIS Administration: Participate in HRIS configuration testing, administration, and maintenance activities, and own HRIS operations excellence track for identifying system and process inefficiencies.
  • Training Delivery: Identify and execute on training opportunities for stakeholders and customers.
  • Attendance Management: Maintain regular attendance in the office.

6. HR Operations Specialist Functions

  • Transaction Processing: Provide expertise in and timely execution of standardized, tool-supported transaction processing.
  • Solution Delivery: Deliver high-quality, efficient, and effective solutions for customers.
  • Customer Interaction: Interact with customers via telephone, email, or electronically to resolve issues and provide assistance with standardized HR transactions.
  • Knowledge Utilization: Use knowledge base information to answer customer inquiries.
  • Record Maintenance: Maintain electronic personnel records and research data to verify employment and salary records.
  • Call Routing: Route calls to the appropriate staff or office if immediate resolution is not possible.
  • Service Standards: Perform work according to established call and service standards.
  • Issue Escalation: Escalate issues immediately to supervisors or leads when response delays occur.
  • Representative Support: Assist less experienced representatives.
  • Instruction Explanation: Explain work instructions and adapt guidelines.
  • Quality Monitoring: Monitor quality and quick resolution of performed tasks and ensure high performance.
  • HR Data Maintenance: Maintain data in HR systems for payroll, organizational management, recruiting, and other HR areas.
  • Customer Focus: Maintain a customer-friendly focus when dealing with issues, complaints, and problems.
  • Performance Evaluation: Continuously evaluate performance using defined key performance indicators and operating figures.
  • Operations Reporting: Summarize and complete reporting within HR operations.

7. HR Operations Specialist Job Description

  • Employee Records: Process employee information and maintain employee records in the HRIS.
  • System Support: Support employees in troubleshooting user issues related to HR systems.
  • Onboarding Liaison: Liaise between the company and new hires to complete new hire paperwork and ensure proper onboarding.
  • Separation Processing: Process separations in a timely manner.
  • Data Integrity: Ensure data integrity in the HRIS.
  • Change Communication: Communicate all job-related changes to employees who are responsible for servicing.
  • Compliance Support: Follow directions to ensure compliance with SOX and federal and state law related to system objectives.
  • Policy Assistance: Assist in creating and following company policies and procedures related to the HRIS and employee data.
  • Data Privacy: Work in a highly data-sensitive environment, protect data privacy at all times, and adhere to confidentiality requirements to promote compliance.

8. HR Operations Specialist Overview

  • HR Response: Provide accurate, consistent, and timely responses to employees and managers regarding local HR policies, HR life cycle processes, and OneHome system questions or issues.
  • Workforce Administration: Support workforce administration processes, input data in OneHome and other HR systems, and verify required documentation for employee lifecycle activities, including enrolling new hires, terminations, transfers, promotions, and changes in salary, personal data, job titles, supervisors, and departments.
  • File Management: Update personnel files and produce employment contracts, letters, and salary notifications.
  • Onboarding Offboarding: Complete onboarding and offboarding activities.
  • Issue Troubleshooting: Respond to and troubleshoot employee and manager-related workforce transactions and issues.
  • Process Improvement: Continuously improve processes, execution, and technology usage.
  • HR Issue Handling: Answer and handle internal HR-related issues, and redirect questions to appropriate HR resources and payroll offices.
  • Manual Maintenance: Maintain the employment manual with up-to-date information.
  • Checklist Development: Develop HR checklists to improve efficiency.
  • HR Initiatives: Contribute to key HR initiatives and projects.
  • Payroll Preparation: Prepare payroll data for monthly entry and liaise with the payroll administrator.

9. HR Operations Specialist Details and Accountabilities

  • Team Leadership: Create and own the strategy and process related to leading and directing the day-to-day activities of the team.
  • Task Management: Ensure that all tasks are completed in a timely and accurate manner across all Chewy locations, including Customer Service, Fulfillment Center, and Corporate.
  • Data Flow Understanding: Demonstrate a clear understanding of where the data comes from and how it flows through systems and processes.
  • Data Integrity: Be responsible for ensuring data integrity between Workday, ADP, and other supporting HRIS systems.
  • Data Reconciliation: Reconcile on a frequent basis to determine issues or opportunities in advance of escalations.
  • Audit Oversight: Ensure HRIS data integrity by creating and overseeing appropriate audits.
  • Audit Review: Review auditing processes to ensure that errors are caught quickly and effective solutions are put in place.
  • HRIS Administration: Act as the SME and administrative partner for HR and Total Rewards in supporting and processing pay and benefit transactions, which support a team member population of over 19,000.
  • Collaboration Leadership: Lead collaboration discussions with Accounting Payroll leaders to ensure that HR-related activities that support a weekly payroll process are completed in a timely and accurate manner while also safeguarding company security and confidentiality standards.
  • Process Improvement: Review processes for issues, identify bottlenecks, and implement solutions to streamline the processing of HR data while understanding downstream impacts.
  • Cross-Functional Partnership: Partner across the organization to ensure collaborative solutions.

10. HR Operations Specialist Additional Details

  • Payroll Support: Oversee a weekly payroll handoff and ensure speedy resolution to team member issues and understand appropriate paths to remedy ensuring long-term solutions.
  • Workload Review: Review workload across the team and manage the process by appropriate work distribution.
  • Team Guidance: Provide feedback to ensure team members understand the role they play and provide timely and effective direction.
  • SLA Tracking: Establish SLAs for activities across the team, monitor performance, and provide feedback.
  • Metrics Reporting: Establish team metrics to be shared organizationally to provide valuable feedback and input on the HR transactional process.
  • Data Reporting: Prepare reports, graphs, charts, and statistics in support of metrics owned by the team.
  • Compliance Sharing: Share with applicable audiences to ensure compliance and understanding.
  • Process Compliance: Ensure that documented processes are adhered to organizationally, providing timely feedback to partners to ensure consistency and accountability.

11. HR Operations Specialist Responsibilities and Key Tasks

  • Control Management: Understand applicable controls and partner with internal audit to document, review, update, and audit defined controls in support of SOX compliance.
  • Audit Support: Partner with internal and external auditors to provide responses to support requests.
  • Knowledge Transfer: Partner organizationally across the HR Operations team to eliminate duplication and ensure proper support and knowledge transfer.
  • Activity Evaluation: Evaluate the team’s activities and partner with leaders to successfully transfer or add HR data activities.
  • Process Expertise: Act as the SME on the process flow handled by the team and partner across the organization and within the HR Operations team, and articulate how it may impact downstream partners.
  • Documentation Implementation: Implement documentation to include SOPs, job aids, and communications material to educate and train team members and partners.
  • Vendor Partnership: Partner effectively with internal leaders and external vendors.
  • Team Leadership: Lead a team of at least five HR specialists (exempt and non-exempt roles).

12. HR Operations Specialist Roles and Responsibilities

  • HRMS Support: Maintain the HRMS and support key users in the creation of all data and records in the system.
  • Data Accuracy: Ensure all required information and employee data are accurately maintained and updated promptly in HRMS and employee personnel files.
  • Report Generation: Develop reports, dashboards, and metrics from HR data sources periodically.
  • Lifecycle Operations: Be responsible for the employee lifecycle HR operations, such as onboarding, employment changes, and offboarding processes.
  • Talent Acquisition: Support in sourcing the right job advertising channels, talent screening, and selection process to ensure hiring the right person for the right job.
  • Policy Compliance: Support in ensuring that all HR policies and practices comply and align with the business and local statutory requirements.
  • Employee Support: Act as the first-level contact point for all employee queries on human resources and welfare matters.
  • Payroll Processing: Be responsible for accurate and on-time in-house payroll processing in Singapore.
  • Vendor Management: Manage the overseas payroll vendor on monthly payroll checking, reporting, and payment.

13. HR Operations Specialist Details

  • Payroll Coordination: Work with the Finance team on payroll reconciliation and salary payment.
  • Payroll Support: Attend to employee queries on payroll and leave-related matters.
  • Regulatory Filing: Be responsible for any regulatory filings to local government authorities.
  • Training Development: Support in developing the organization's training and development plans and events.
  • Learning Solutions: Source for appropriate learning and development solutions or programs according to business and employee needs.
  • Program Administration: Manage and administer all corporate employee programs and maintain the insurance benefits of SEA.
  • Engagement Support: Support and coordinate employee engagement and social activities to promote and nurture a positive and open working environment.
  • Performance Cycle: Support in administering the performance review cycle and compensation and benefit surveys and updates.
  • Initiative Rollout: Partner with Corporate HR to roll out HR initiatives.
  • HR Knowledge: Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

14. HR Operations Specialist Job Summary

  • Requisition Management: Manage the requisition process of contingent workers in the Beeline vendor management system.
  • Manager Partnership: Partner closely with Illumina hiring managers to understand position requirements and effectively translate those requirements to preferred suppliers.
  • Onboarding Support: Assist the hiring manager through the selection and onboarding process for contingent workers and provide ongoing support for maintenance, including timesheets, performance discussions with suppliers, and contingent worker requests.
  • SOP Maintenance: Maintain and update all standard operating procedures for contingent workers, suppliers, and hiring managers.
  • Supplier Management: Manage supplier performance, including candidate quality, utilizing a quarterly scorecarding process, performance improvement plans, and supplier optimization.
  • Reporting Creation: Create ad hoc and regular reporting through the Beeline vendor management system.
  • Ticket Management: Be responsible for managing the Beeline vendor management system ticket management process, including defects and enhancements.
  • Tech Support: Administer technology support such as loading and troubleshooting data loads, updating communications, loading courses, and managing cohorts.

15. HR Operations Specialist Functions

  • Inquiry Support: Act as the main point of contact for payroll, benefits, and HR systems inquiries.
  • Payroll Processing: Ensure timely processing of hourly staff payroll in accordance with labor regulations, standard accounting principles, and internal processes.
  • Benefits Administration: Assist with benefits administration for all employee offerings, including enrollment, life events, billing reconciliation, inquiries, and discrepancies.
  • Tax Compliance: Be knowledgeable in tax laws and requirements associated with the processing of employee payroll, and understand ERISA law as it applies to health care benefits.
  • Audit Administration: Administer internal audit of payroll and benefits information on a quarterly basis to ensure data integrity.
  • Process Improvement: Proactively identify process gaps and recommend audits, updated workflows, and tools to ensure data integrity.
  • Project Support: Assist with various HR projects and initiatives, such as open enrollment, seasonal onboarding, and HR technology implementation.
  • Automation Opportunities: Identify automation and process improvement opportunities.

16. HR Operations Specialist Job Description

  • Payroll Information: Provide information to employees and managers on payroll matters, tax issues, and benefit plans.
  • Payroll Reconciliation: Help maintain and reconcile payroll records and verify and coordinate payroll data.
  • Compliance Monitoring: Monitor and manage payroll legislation compliance.
  • Leave Reporting: Collect and report leaves, sickness leaves, and paid and unpaid leaves.
  • Contract Coordination: Organize and coordinate requests for employment contract changes.
  • Hire Monitoring: Monitor activities related to the new hire process.
  • Issue Handling: Handle basic issues and problems under direct supervision and escalate more complex issues to appropriate staff.
  • Journey Improvement: Identify and implement improvements to the employee journey and experience.

17. HR Operations Specialist Overview

  • Lifecycle Management: Manage the employee lifecycle, preparing the necessary documents from hiring and job changes until termination of individual employment contracts, monitoring the entire process for compliance with local laws and company policies and procedures.
  • File Updates: Be responsible for updating Revisal and personal files.
  • Agency Liaison: Act as the first point of contact with the Labor Office, Unemployment Agency, and other external agencies.
  • Data Maintenance: Maintain data in Workday and other HR systems.
  • Payroll Data: Collect admin data (new hires, changes, leavers) for payroll.
  • Employee Information: Provide information to employees on HR-related aspects, including releasing any documents requested by employees.
  • Document Management: Maintain and update documents related to HR administration processes.
  • Data Confidentiality: Manage employee data, ensuring information is current, safe, and confidential.

18. HR Operations Specialist Details and Accountabilities

  • HR Administration: Execute HR administration processes, including onboarding, offboarding, data changes, absence management, and more.
  • System Updates: Accurately update the HR system and provide reports to stakeholders.
  • Employee Support: Act as the first point of contact for employees, build relationships, and provide an outstanding service experience.
  • Process Improvement: Streamline and continuously improve internal procedures and processes.
  • Team Collaboration: Partner closely with the Talent Acquisition team, HR Business Partners, Global Mobility team, Employee Relations team, and Rewards team to enhance global alignment and collaboration.
  • Program Promotion: Promote HR programs to create an efficient and enjoyable workplace.
  • Policy Development: Assist in the development and implementation of HR policies.
  • Contract Management: Prepare employment agreements and handle general contract management.

19. HR Operations Specialist Tasks

  • Culture Shaping: Play an important role in shaping the culture of Sky Portugal across different sites.
  • Stakeholder Relations: Establish dynamic and fruitful relationships with stakeholders across the structure.
  • Onboarding Experience: Maintain a supportive, engaging, and rewarding onboarding experience for new joiners.
  • Training Management: Manage end-to-end organization of training activities and follow-up.
  • Wellness Promotion: Promote, organize, and facilitate employee wellness and engagement programs that involve occupational health and related matters.
  • Benefits Management: Manage and improve the benefits program.
  • Business Partnership: Act as a hands-on business partner, advising on HR-related topics and providing needed support and resolution to teams.
  • Transition Support: Ensure a smooth transition from candidate offer to newcomer onboarding to offboarding.

20. HR Operations Specialist Roles

  • Data Entry: Enter and maintain employee information in the HR system on a timely basis, ensuring administration and data integrity and maintaining strict confidentiality with sensitive employee information.
  • Inquiry Handling: Handle inbound employee inquiries, identify needs, process transactions in SuccessFactors and other HR systems, and escalate issues.
  • Process Improvement: Proactively identify process improvements and collaborate toward more productive processes that improve the employee or manager experience.
  • Experience Delivery: Deliver a seamless and positive employee experience across the entire employee lifecycle.
  • Onboarding Scheduling: Schedule and facilitate new employee onboarding and orientation processes.
  • Training Support: Assist with organizing training and development initiatives.
  • Reporting Support: Assist with reporting needs and analyze survey, employee, and financial data.
  • Project Assistance: Assist with analytical and administrative support tasks for priority projects of varying complexity.

21. HR Operations Specialist Essential Functions

  • HR Contact: Act as an initial point of contact for Amsterdam and European employees for all HR operations-related questions.
  • Issue Resolution: Ensure that employees and managers receive effective resolution directly or with assistance from other specialists or HR People Partners.
  • Request Management: Manage a variety of requests related to HR policies and programs, procedures, and employer verification via tools such as Workday, Jira tickets, Slack, and email.
  • Data Integrity: Act as a data integrity champion to ensure employee records are up to date, including running data audits and contributing to the Netherlands and Europe.
  • Process Enhancement: Improving processes, procedures, or internal working instructions to streamline and enhance customer satisfaction is identified.
  • Team Collaboration: Collaborate with the broader HR People Ops team to build a world-class shared services space.
  • Project Coordination: Contribute to and drive local and European-wide projects and initiatives requiring coordination, project management, and communication skills.
  • Data Analysis: Analyze HR data, including maintenance of HR-related reports.

22. HR Operations Specialist General Responsibilities

  • Process Recommendations: Make recommendations to the HR Operations manager for future process and system use.
  • Process Design: Assist with process design and be responsible for sub-processes or simple system landing projects.
  • Operations Services: Provide HR Operations services for employee onboarding, internal development, and exit to ensure a smooth and positive employee experience.
  • Improvement Initiatives: Proactively analyze daily work and identify improvement initiatives and drive enhancement for a better employee experience.
  • Vendor Relations: Maintain good working relationships with vendors and make suggestions to improve the quality and efficiency of their services.
  • Compliance Audits: Be responsible for compliance audits of own work and advise colleagues with less work experience.
  • Policy Adherence: Adhere to all personnel policies and company handbooks.
  • Case Support: Handle complex cases and provide support to other team members.

23. HR Operations Specialist Key Accountabilities

  • Lifecycle Management: Manage the entire employee lifecycle for an assigned group of employees in collaboration with the local HR team, including onboarding, offboarding, references, confirmations, training documentation, and work permits.
  • Payroll Coordination: Manage the interface with the external payroll vendor to ensure correct settlement for employees.
  • Time Tracking: Ensure the accuracy of time-tracking in the time and absence system.
  • Process Improvement: Identify improvement opportunities and lead process improvement projects.
  • Policy Communication: Communicate information about policies and standards to internal customers to ensure adoption.
  • Report Preparation: Prepare reports and documents for authorities and check the quality of output from other HR Services Specialists.
  • Data Quality: Ensure that systems and databases have up-to-date employee and organizational information with high data quality and accuracy, and provide reports.
  • Contract Management: Manage employee labor contracts and personal files.

24. HR Operations Specialist Roles and Details

  • Experience Improvement: Enhance the people and workplace experience through localized people initiatives throughout the employee lifecycle, including process improvements, data, and insights.
  • Lifecycle Support: Provide support and knowledge to the business for the whole employee lifecycle.
  • Process Automation: Work on the enhancement of the employee lifecycle through process improvements, automation, data, and insights.
  • Program Scaling: Scale various HR programs to create efficient and simple people processes, systems, policies, and programs.
  • HR Partnership: Maintain partnerships with geographically distributed HRBPs, Talent Acquisition, and other HR Operations team members.
  • Judgment Skills: Exercise independent judgment and discretion to determine appropriate actions or solutions to problems.
  • Ops Interface: Act as an interface in operational matters such as contract management, leave management, and exit management.
  • Process Admin: Be responsible for the administrative implementation of HR processes, including the preparation of employment contracts, agreements, and confirmations.
  • Teamwork: Collaborate closely with HRBPs, the Payroll team, and other functional teams in HR.
  • Reporting: Prepare and analyze ad hoc personal reporting.
  • Project Support: Work on international HR-related projects and standardization or optimization of internal processes.

25. HR Operations Specialist Duties and Roles

  • HR Process Support: Maintain and support transactional HR processes at the sites, including administration, payroll assistance, recruitment, salary reviews, compensation, and benefits.
  • Policy Reporting: Provide proper reporting and application of global policies, programs, and systems.
  • Policy Communication: Prepare, present, develop, and communicate HR policies and procedures.
  • Employee Relations: Manage employee relations for non-exempt level employees.
  • New Hire Support: Assist with orientation for new hires.
  • Exit Interviewing: Conduct exit interviews and performance improvement plans for non-exempt level employees.
  • Ops HR Lead: Lead HR responsibilities for operation-level employees in California, including policies, employee relations, training, and ongoing Danaher Business Systems.
  • Process Communication: Ensure processes and procedures are conveyed properly and effectively to clients, including employees, agents, and retirees.
  • Transaction Compliance: Perform transactions in compliance with company guidelines and insurance regulations.

26. HR Operations Specialist Roles and Responsibilities

  • Onboarding Support: Work closely with the internal Talent Acquisition team to ensure the timely onboarding of new hires in the US, Canada, and LATAM.
  • Paperwork Compliance: Comply with new hire paperwork requirements, including I-9s and employee records.
  • Helpdesk Support: Provide Tier 1 support of the centralized HR Helpdesk, escalate, and ensure timely resolution of cases.
  • Project Assistance: Support projects for the broader HR team.
  • Process Improvement: Participate in continuous improvement of all support activities with the team and management.
  • Root Cause Analysis: Conduct research to identify the root cause of system failures.
  • Survey Analysis: Conduct periodic surveys, analyze results, and recommend process improvements.
  • Case Partnership: Partner with Operations, HR Business Partners, and Employee Relations regarding escalated cases.
  • Cross-Functional Support: Work with business areas outside HR and TPA for case resolution.
  • Case Management: Accurately record case information in the Dovetail case management system and meet all service delivery agreements.

27. HR Operations Specialist Duties

  • Lifecycle Processing: Execute employee life cycle processes precisely, including job changes and personal data changes.
  • Data Entry: Enter data into HR systems.
  • Document Preparation: Prepare HR documents, including contracts, medical referrals, and employment certificates.
  • Process Control: Perform process controls, data uploads, and reconciliations.
  • Customer Support: Provide customer service via the SNOMED system in support of employees and managers with HR-related matters.
  • Project Participation: Participate in country-specific or regional projects by providing process or country-specific knowledge as valuable input.
  • Payroll Reporting: Report to the Functional Payroll manager within HR Shared Services.
  • Tax Governance: Be responsible for activities related to payroll tax governance, administrative support to senior payroll tax analysts, data integrity as it pertains to financial reporting, and preparing deliverables for internal and external stakeholders.
  • Tax Collaboration: Collaborate with senior analysts to ensure the accuracy and timeliness of W-2 reporting and tax filings.

28. HR Operations Specialist Details

  • Benefits Administration: Act as the day-to-day contact and administrator of IEWC’s benefit programs.
  • Benefits Communication: Develop and assist with benefit communications and presentations.
  • Open Enrollment: Lead annual Open Enrollment tasks.
  • Compensation Management: Administer company compensation programs.
  • Bonus Program: Maintain the company’s bonus program workbook, bonus program communications, presentations, and related updates.
  • Survey Participation: Participate in compensation and benefits surveys.
  • ESOP Support: Provide administrative assistance and respond to employee questions regarding the Employee Stock Ownership Plan (ESOP).
  • Vendor Support: Engage with and support external employees and vendors.
  • Team Partnership: Build strong partnerships with internal teams with a customer-first approach.
  • Values Champion: Act as an internal and external champion of Remote's values and the Lifecycle team's goals.

29. HR Operations Specialist Accountabilities

  • Shared Services: Provide standardized HR shared services and processes to all employees directly or through other HR teams.
  • Admin Support: Deliver high-quality, timely, accurate, and efficient administration with a strong employee experience focus for all HR shared services transactions to ensure full compliance with local labor law requirements and organization standards.
  • Process Compliance: Comply with operational processes and procedures to ensure accuracy and consistency of HR processes that align with the bank's policies and regulatory requirements.
  • Continuous Improvement: Review and assess existing policies and processes, identify opportunities for continuous improvement, and enhance internal customer experience.
  • Risk Mindset: Embed a risk mindset into HR shared services transactions and processes.
  • Legislation Advice: Demonstrate knowledge of local legislation and provide general advice to stakeholders.
  • Team Collaboration: Work collaboratively with internal HR teams to improve efficiency and execute HR business processes consistently.
  • Process Execution: Understand and execute on Bloomberg's end-to-end HR business processes related to position management by continually reviewing and improving processes in collaboration with a range of clients, including technology and engineering teams.
  • Transaction Support: Support complex transactions across HR technology platforms by assisting with reviews, inputs, and reports, as well as audits.
  • Client Review: Conduct regular one-on-one and group sessions with key clients to review procedures and enhancements.
  • Communication Skills: Demonstrate strong communication, strategic thinking, and outstanding problem-solving skills with exceptional attention to detail.

30. HR Operations Specialist Overview

  • Query Support: Act as the first point of contact for employee queries via ticketing system and telephone, answering inquiries regarding benefits, payroll, policies, and any general HR issues.
  • HRIS Processing: Use the Workday HRIS system to process HR-related items.
  • Process Documentation: Document, communicate, and explain details of end-to-end processes and policies.
  • Issue Escalation: Ensure all escalated issues are handled in a timely manner and the resolution is communicated.
  • Reference Letters: Provide employee reference and verification letters.
  • Data Entry: Enter data into the database or HR system to maintain accurate employee records.
  • Process Improvement: Provide insight and guidance on opportunities for process improvement and participate in projects to improve the overall HR Shared Services function.
  • Center Support: Assist in the development, implementation, and maintenance of HR Shared Services Centers in overseas offices.
  • HR Reporting: Design HR analytic reports and use HR data to support decision-making.
  • Data Auditing: Conduct audits to ensure data accuracy and consistency.
  • Permit Management: Manage all work permit applications, onboarding, and offboarding processes for overseas offices.
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