What Does A Home Manager Do?

WHAT DOES A HOME MANAGER DO?

Published: Jul 22, 2025 - The Home Manager oversees all operational aspects of the care home, ensuring the highest standards of care, safety, and service delivery while managing staff recruitment, training, budgetary controls, and facility maintenance. This role ensures that residents’ emotional, medical, and personal needs are assessed and met through coordinated care plans and regular professional reviews. The manager also handles admissions, medication management, complaint resolution, fee negotiations, and ensures residents fully understand the terms and conditions of their stay.

A Review of Professional Skills and Functions for Home Manager

1. Home Manager Duties

Staff Supervision: Be responsible for supervising the in-home staff
Task Completion: Make sure the assigned duties of the staff are completed
Resident Scheduling: Aid Group Home Manager in the oversight of residents’ schedules and weekly appointments
Staff Scheduling: Assist in staff scheduling
Training Coordination: Aid in the coordination of training for staff to ensure their certifications are current
Agency Liaison: Act as liaison to all agencies involved in services for residents
Home Maintenance: Ensure that maintenance of the home is completed according to the schedule
Family Communication: Maintain contact with residents’ families
Meeting Participation: Attend and participate in staff meetings
Medication Management: Responsible for the management of residents’ medications
Training Participation: Be responsible for participating in training
Regulatory Compliance: Adhere to relevant agency rules and regulations
Policy Adherence: Follow policy and procedures

2. Home Manager Details

Home Operations: Registered home manager will be responsible for the day-to-day running of the home
Staff Management: Manage all aspects of clinical and non-clinical staff members
Policy Compliance: Manage all legislation and policy requirements
System Improvement: Implement new, effective systems and develop current ones through monitoring and prioritizing
Care Act Compliance: Adhere to the Care Act at all times
Personal Qualities: Excellent personal qualities are essential for this role, so looking for a caring, kind, compassionate Registered Manager
Confidentiality Maintenance: Maintain confidentiality and data at all times
Training Delivery: Deliver regular training to the care team
Cost Reduction: Reduce agency spend
Safeguarding Oversight: Ensure rigorous safeguarding policies and reporting
Shift Allocation: Ensure all shifts are allocated in the event of absences
Crisis Management: Stay calm and professional at all times when dealing with emergencies and staff absences

3. Home Manager Responsibilities

Financial Management: Operate an economically viable home to the highest possible standards within company budgets
Professional Standards: Project a professional approach to the care of residents, setting high standards in all areas of work
Resident Wellbeing: Maintain a safe, healthy, and happy environment for residents, abiding by the NMC code of professional conduct
Resident Involvement: Involve residents to guide improvements and consolidate person-centred care
Community Relations: Build strong relationships in the community and oversee the operational management of the care home
Team Leadership: Lead and develop a team of nurses, carers, and ancillary staff, treating colleagues with respect and ensuring teamwork is good
Expenditure Control: Control expenditure with relevance to staff numbers, kitchen costs, cleaning and maintenance costs, monitoring heating and lighting to minimise waste
Quality Monitoring: Monitor standards throughout the home, including staff training with regular update meetings
Staff Recruitment: Recruit staff for suitable positions, with support from the Recruitment Manager
Continuous Improvement: Identify and implement methods of improvement in all areas

4. Home Manager Job Summary

Policy Compliance: Ensuring compliance with all company policies and practices
Relationship Management: Maintaining strong working relationships internally and externally
Occupancy Maximization: Achieving and maintaining the highest possible occupancy
Company Loyalty: Promoting and showing loyalty to the company at all times
Regulatory Compliance: Ensuring the home complies with all regulatory and statutory obligations
Change Implementation: Implementing change based on feedback and suggestions from residents, relatives, and staff to improve the service
Budget Management: Achieve four weekly budgets, completing head office reports accurately and timeously
Audit Improvement: Use company documentation to audit the home and use the results to improve service
Stakeholder Liaison: Liaise with SCSWIS, social services, and GPs to gain their co-operation and enhance the home's reputation
Record Keeping: Keep written records accurately, communicating changes in policy, practice, and legislation to staff, and reviewing their understanding
Director Consultation: Seek advice from Directors for employment law and operational issues

5. Home Manager Accountabilities

Home Operations: Manage all aspects of the day-to-day running of the home, including the standards and quality of care, recruitment and training issues, communication with the team, the premises of the care home, and financial matters
Resident Needs Assessment: Ensure the emotional, spiritual, physical, medical, and material needs of the residents are recognised, assessed, and met
Care Planning: Ensure regular planned reviews, assessments, and formulation of care plans for all residents in liaison with other professional workers
Fee Negotiation: Negotiate appropriate fees with purchasing authorities or residents, or their families
Resident Orientation: Provide all residents with written terms and conditions of residence, and make sure that they understand
Resident Introduction: Make adequate arrangements for the introduction and reception of new residents
Medication Management: Be responsible for the receipt, handling, storage, issue, administration, and disposal of all drugs and medicines in line with documented procedures, and to maintain the necessary records
Complaint Resolution: Investigate complaints and take appropriate action
Budget Management: Manage the home's budget and resources by the established systems and procedures

6. Home Manager Functions

Team Leadership: Leading, managing, and supporting the care team, ensuring high-quality care and service are always provided to all residents
Care Plan Management: Ensuring care plans are regularly reviewed, continuous assessment, planning, implementation, and evaluation of residents’ care
Resident Engagement: Engaging with residents in conversation at a level and pace that values the individual and respects their dignity and communication differences
Dignity Promotion: Ensure that each resident’s dignity and independence are always preserved and promoted
Quality of Life: Encourage each resident to achieve the highest possible quality of life that is right for them
Resident Participation: Encourage and assist residents to participate in any discussion relating to their daily living arrangements
Managerial Support: Assisting the Home Manager in the coordination of day-to-day managerial matters, including financial and budgetary obligations
Resident Care Assistance: Assist with each resident’s care

7. Home Manager Overview

Quality Assurance: Ensure high standards of service delivery within a quality assurance framework by ensuring that the highest level of nursing and residential care standards are maintained at all times through the quality assurance cycle
Legislative Compliance: Ensure that the care home complies with all relevant legislation and registration requirements by establishing, maintaining, and monitoring procedures and maintaining awareness of major developments and legislation within the sector
Staff Management: Manage the recruitment, performance, and development of quality staff to ensure that skilled staff are available to meet the needs of the service, ensuring compliance with all HR and L&D policy requirements
Financial Oversight: Ensure economic viability by assisting in setting, monitoring, and controlling budgets to ensure income is maximised and value for money is achieved, including identifying new business opportunities and exceeding occupancy
Strategic Planning: Contribute to the development, implementation, and evaluation of strategies and plans to enable the care home to achieve its business objectives
Business Promotion: Promote the aims and interests of the business with external organisations by marketing and promoting the business to external agencies and within the wider community
Reputation Management: Actively maintain the company's external reputation through effective partnership working with external stakeholders
Project Support: Contribute to special projects and change programmes in support of the Group's objectives

8. Home Manager Tasks

Home Operations: Maintain the day-to-day running of the home on behalf of the registered provider and meet all legal requirements
Inclusive Culture: Develop an ethos that reflects residents' individual needs and that celebrates their differences and diversity
Policy Knowledge: Knowledge of all the necessary policies, procedures, and systems in place required for the effective running of the home
Resident Protection: Address the care and health needs of each resident and make sure they are kept safe and well-protected
Needs Assessment: Ensure the emotional, spiritual, physical, medical, and material needs of the residents are recognised, assessed, and met
Care Planning: Involve ensuring there are regular planned reviews, assessments, and formulation of care plans for all residents in liaison with other professional workers
Staffing Management: Ensure that appropriate staffing levels are maintained
Relationship Building: Develop good working relationships within the home
Staff Supervision: Provide effective support and supervision to the home's staff
Safety Compliance: Maintain a safe environment for residents and staff, and respond to all health and safety requirements

9. Home Manager Additional Details

Regulatory Compliance: Comply with the legislation and regulations concerning environmental health and infection control
Budget Management: Manage the home's budget and resources by the established systems and procedures
Business Planning: Engage in business planning and marketing of the home
Professional Relations: Establish effective working relationships with other professionals, agencies, and CQC inspectors
Standards Monitoring: Continuously monitor and review the home's activities to make sure high standards are being maintained
Fee Negotiation: Negotiate appropriate fees with purchasing authorities or residents, or their families
Resident Orientation: Provide all residents with written terms and conditions of residence and make sure that they understand them
Resident Introduction: Make adequate arrangements for the introduction and reception of new residents
Complaint Resolution: Investigate complaints and take appropriate action
Staff Recruitment: Take responsibility and the necessary actions on behalf of the registered provider for the recruitment, appointment, and deployment of care, catering, domestic, and other staff employed by the home
Employment Law: Implement and comply with all relevant employment legislation

10. Home Manager Essential Functions

Staff Planning: Plan and manage the required staff complement, cover, levels, and rotas
Staff Development: Plan, organise and implement effective staff induction, supervision, appraisal, and training by statutory requirements and standards
Financial Recordkeeping: Maintain account ledgers, cash books, and documentation by law
Disciplinary Support: Assist in the application of disciplinary rules and the implementation of disciplinary procedures
Medication Management: Be responsible for the receipt, handling, storage, issue, administration, and disposal of all drugs and medicines in line with documented procedures, and to maintain the necessary records
Catering Supervision: Supervise all aspects of catering in the Home to ensure that the required standards of Food Hygiene are achieved
Menu Planning: Assist in the planning of menus, in particular, ensuring that any special dietary requirements are met
Regulatory Reporting: Complete CQC Notifications/Safeguarding in line with legal obligations
Accident Notification: Generate all notifications about accidents suffered by residents, staff, or visitors in line with R.I.D.D.O.R. (1995) requirements
Data Protection: Ensure the post holder and all staff act by the Data Protection Act (1998)

11. Home Manager Role Purpose

Brand Promotion: Marketing and promoting the home to maintain and increase the reputation of the brand and the home within the area
Occupancy Growth: Increase occupancy and commercial business targets
Community Engagement: Building and increasing links within the community through engagement
Policy Compliance: Ensure company policies and procedures
Safety Compliance: Maintaining Health and safety, and fire safety requirements
Staff Supervision: Completing staff supervisions and appraisals to deliver the highest standard of person-centred care
Operations Oversight: Overseeing key areas within the home, the front of house, catering, and housekeeping
CQC Compliance: Keeping the CQC rating at a minimum of good across the board

12. Home Manager General Responsibilities

Site Oversight: Responsible for overseeing their assigned sites for safety and cleanliness
Grocery Management: Ensures that a minimum of 3 days of groceries, according to regulations, are in the house and meet dietary needs
Report Monitoring: Monitor link cards and turn in the monthly link card report
Staff Supervision: Supervises assigned staff, including hiring, training, disciplinary actions, performance evaluations, etc.
Shift Management: Ensures shift coverage and is on call to work sites for shift issues and emergencies
Overtime Reduction: Reduces overtime by having a proactive schedule and coverage using part-time and floater staff
Financial Monitoring: Monitors and maintains all participant financial accounts, including withdrawals and deposits, by policy and procedures
Employee Training: Assists in the training process of new employees, including the On the Job Training checklist and orientation requirements
Rights Monitoring: Monitors staff-participant interactions for maintenance of individual rights, human dignity, and principles of normalization
Crisis Support: Assists in intervention and supports DSP with crises and behavioral issues in the CILA
Safety Committee: Participating member of the Safety Committee
Safety Reporting: Prepares and submits required safety forms, including monthly environmental and 1st aid checklists
Emergency Preparedness: Ensure that required emergency drills are conducted and documented per the drill schedule

13. Home Manager Key Accountabilities

Trust Building: Promote trust and respect among associates
Information Communication: Communicate company, department, and job-specific information to associates
Team Collaboration: Collaborate with associates and promote teamwork to help achieve company/store goals
Goal Setting: Establish performance goals for the department and empower associates to meet or exceed targets
Scheduling Management: Develop adequate scheduling to manage customer volume throughout hours of operation
Staff Development: Train and develop associates on the performance of their job, and participate in the performance appraisal process
Regulatory Compliance: Adhere to all local, state, and federal laws and company guidelines
Customer Experience: Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
Product Knowledge: Gain and maintain knowledge of products sold within the department, and be able to respond to questions and make suggestions about products

14. Home Manager Roles and Details

Promotion Communication: Inform customers of Home Department specials
Positive Attitude: Display a positive attitude
Store Navigation: Understand the store's layout and be able to locate products
Sales Promotion: Create and execute sales promotions in partnership with store management
Staff Education: Inform and educate department associates about current, upcoming, and special in-store promotions, especially promotions that affect the Home Department
Plan Implementation: Implement the period promotional plan for the department
Ad Awareness: Stay current with present, future, seasonal, and special ads
Expense Control: Monitor and control expenses for the department
Budget Support: Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports

15. Home Manager Responsibilities and Key Tasks

Inventory Awareness: Maintain an awareness of inventory/stocking conditions, and note any discrepancies in inventory
Price Update: Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs
Inventory Supervision: Plan, organize, and supervise the inventory process
Inventory Training: Train department associates on inventory/stocking and Computer Assisted Ordering
Safety Compliance: Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, and notifying store management
Preventive Maintenance: Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair
Accident Notification: Notify management of customer or employee accidents
Risk Reporting: Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud

16. Home Manager Duties and Roles

Quality Management: Provides quality management of a residential group home
Staff Supervision: Supervises the activities of staff and ensures that staffing ratios comply with regulatory guidelines
Service Quality: Ensures that staff are providing quality services to consumers as developed in the individual habilitation plan
Fiscal Management: Manages the fiscal affairs of consumers and the group home and ensures that guidelines are followed regarding expenditures and related reports
Regulatory Compliance: Ensures that the home complies with building codes and licensing standards, and maintenance and or repairs are completed promptly
Outcome Achievement: Ensures that quality outcomes are achieved
Record Keeping: Prepares and maintains all consumer and home-related records and reports according to licensing regulations
Relationship Advocacy: Encourages and advocates positive relationships with consumers, families, neighbors, and representatives of agencies
Incident Investigation: Investigate and report findings regarding complaints, incidents, and accidents
Policy Implementation: Implements policies and procedures for safety, emergencies, and disasters

17. Home Manager Roles and Responsibilities

Staff Scheduling: Responsible for staffing, scheduling, and managing the team members during the designated dish retail hours
Merchandise Management: Responsible for all aspects of merchandise, including re-ordering products, some initial purchasing, merchandising the product, maintaining a balanced inventory, implementing sales promotion, working with the receiving manager, communicating with vendors, and assisting guests with purchases
Meeting Attendance: Responsible for attending all weekly store meetings
Guest Relations: Responsible for guest relations and special order guest requests
Team Collaboration: Responsible for maintaining team spirit and a cooperative attitude
Merchandising Plans: Responsible for implementing seasonal merchandising plans within the department and store end caps
Internal Communication: Responsible for maintaining close communications with the Supervisor, the Store Director, and all other managers
Order Organization: Responsible for organizing all purchase orders, packing slips, transfer sheets, invoices, and related paperwork
Work Area Maintenance: Responsible for the cleanliness of the work area, the attractive merchandising of displays, and the maintenance of the back stock area
Staff Training: Responsible for training/continuing education regarding products
Sales Monitoring: Responsible for monitoring Sales and Gross Profit Goals

18. Home Manager Duties

Service Operations: Responsible for managing, coordinating, and monitoring the overall service operation in SEN
Team Supervision: supervise the nursing team, rehabilitation team, the psycho-social team, the administration and leasing team, the facility Management team, the catering team, and directly provide professional services to tenants, residents, and service users in SEN
Referral Coordination: Make timely referrals to community service centers or related organizations for early treatment and to closely liaise with government / NGOs, / Hospitals for follow-up to prevent further deterioration
Home Visit Coordination: Partner and coordinate with nursing staff/property management staff / psychosocial staff to conduct timely home visits for all tenants
Concierge Support: Coordinate the concierge service and provide backup support to professional/frontline staff to handle tenants' and related service users' enquiries and complaints
Financial Management: Conduct budget control, financial analysis, and annual budget for the SEN project
Business Promotion: Organize and conduct business and marketing promotions to achieve management goals and business strategies
Staff Evaluation: Manage and evaluate staff, including manpower planning, job allocation, training, and performance
Service Planning: Support services planning and development works of the ESS core team

19. Home Manager Details

Owner Satisfaction: Ensure ultimate owner satisfaction with their Pacaso home and experience
Primary Contact: Serve as the primary Point-of-Contact for Homeowners in London and the Cotswolds
Owner Reception: Greet owners warmly and make them feel welcome and attended to
Concierge Services: Offer restaurant and activity recommendations and assist with booking concierge services, including transportation and excursions
Needs Anticipation: Anticipate owners’ needs to provide an exceptional experience
Home Expertise: Be the expert on every Pacaso home in the portfolio
Manual Creation: Create home manuals explaining the functionality and features of the homes to the Owners
Status Updates: Proactively keep owners updated on the status of their work orders and requests, as well as any upgrades and maintenance planned for the home
Pre-Arrival Communication: Communicate with owners before their stay to set expectations on the status of all work orders and owner requests

20. Home Manager Accountabilities

Home Management: Undertaking the day-to-day management of the home according to the policies and resources determined by the Employer and the requirements of the Health and Social Care, and subsequent amendments
Shared Responsibility: Overall responsibility of the care home is shared with the Deputy Care Home Manager
Authority Liaison: Liaising with local authorities and governing bodies to ensure consistency and well-being in the home
Leadership: Being a motivational and reliable leader
Resident Communication: Regularly liaising with residents and their families to ensure consistent care is provided throughout
Staff Supervision: Formally supervise/appraise Staff Members in line with Company policy, and conduct ongoing informal assessment of the work of Staff Members, to ensure consistently high standards
Stakeholder Relations: Building and managing relationships with external stakeholders, maintaining effective communications through regular contact/meetings with Residents, Relatives, Staff Members, Senior Management, Head Office, and any other concerned bodies
Financial Management: Attain agreed levels of turnover and profitability by focusing on agreed budgets and expenditure whilst liaising with and reporting to Operations and Finance colleagues
Regulatory Compliance: Ensure compliance with the Care Inspectorate regulatory requirements

21. Home Manager Details and Accountabilities

Service Provision Management: Manage, develop, and evaluate all aspects of service provision in the home, within policy guidelines, ensure that all relevant legislation, organisational Policies and Procedures, and codes of practice are adhered to
Team Leadership: Manages a large team, and leadership will be key to success for the staff team and the relatives
Staff Supervision: Be responsible for the management and supervision of staff to enable them to maximise their potential, through leadership, coaching, example, support, and guidance
Values-Based Care: Establish and maintain in the home the atmosphere and practice of care based on the values of the provider, deriving from a concern for the individual and mutual respect between residents and staff
Professional Standards: Promote an enabling environment, ensuring high standards of professional practice, whilst ensuring compliance with external regulatory standards is met at all times
Managerial Support: Deputise in the absence of the manager
Staff Motivation: Provide specific management, support, advice, and motivation to the staff team to ensure that the people who use are services are supported to be as independent and achieve their goals
Person-Centred Support: Help achieve the aim of delivering a fantastic person-centred support service

22. Home Manager General Responsibilities

Team Oversight: Overseeing a team delivering the highest standards of care to Adults with a Learning Disability and individuals with Autism
Regulatory Compliance: Ensuring the services continued to comply with all statutory and regulatory requirements
Care Leadership: Leading a team of Care and Support Workers to provide the highest standards of Person-Centred care
Financial Management: Budgetary and financial management, and oversight of the services
Deputy Management: Dedicated to undertaking the deputy management of supporting people with complex needs, supporting service users to achieve their goals in life, and actively seeking out opportunities to develop their skills and confidence through a variety of staff involvement, activities, and other initiatives
Team Inspiration: Lead and inspire the team to provide the highest quality person-centred support and care
Best Practice Delivery: Responsible for delivering best practice in social care whilst continually developing the service
Process Management: Have the opportunity to use skills in an environment where the effective management of people and processes will be critical to the service success

23. Home Manager Key Accountabilities

Home Management: Be responsible for the day-to-day management of the home
Regulatory Knowledge: Use extensive knowledge of CQC regulations to continuously drive the home forward
Values Promotion: Using passion for care to promote the values and ethics in line with the company’s mission statement
Professional Collaboration: Work closely with external professionals and local authorities, as well as building strong bonds with the local community
Staff Recruitment: Recruit and onboard staff members to deliver the highest quality of person-centred care
Staff Development: Inspire both new and existing staff to continue their career development and encourage personal growth
Record Management: Ensuring all records are maintained accurately, including care plans, risk assessments, and all other necessary paperwork
Staff Induction: Assisting with the induction of all new staff and ensuring they understand their job roles

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