What Does A Director of Information Technology Do?

WHAT DOES A DIRECTOR OF INFORMATION TECHNOLOGY DO?

Updated: Dec 24, 2024 - The Director of Information Technology identifies opportunities for IT service improvement, collaborating with staff to enhance operations. Manages the IT team, overseeing day-to-day activities, performance, and professional development, while monitoring ongoing projects to ensure timely and accurate completion. Leads strategic planning and governance, ensuring effective cross-functional collaboration and adherence to best practices in information management and training.

A Review of Professional Skills and Functions for Director of Information Technology

1. Director of Information Technology Duties

Technology Operations: Oversee all technology operations and establish efficiency and efficacy standards.
Asset Management: Lead development and implementation processes for reliability and safekeeping of Prospect Schools technology assets.
Continuity Planning: Develop and implement organizational continuity protocols to minimize disruption to operations in emergencies (e.g., shifting all academic instructions to remote) or data loss.
Infrastructure Analysis: Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Asset Tracking: Work with each school Director of School Operations to ensure accurate and detailed logging and tracking of technology assets.
System Security: Oversee security of systems, networks, and enterprise information.
Security Audits: Facilitate IT security audits or investigations.
Vendor Management: Develop and maintain relationships with external IT vendors and service providers.
Vendor Management: Serve as school-based point person for all technology vendors, including computers and printers, security systems, wireless PA/bell systems, VoIP phone systems, and other critical school operations systems.
IT Budget Planning: Coordinate network and school-wide IT budget planning and long-term planning to maximize assets and minimize service disruptions.
Infrastructure Launch: Partner with senior leadership and the capital projects team to execute the seamless launch of new school sites and IT infrastructure.
Team Training: Manage and guide the training and oversight of the IT team to optimize preparedness and response efficacy for support and troubleshooting needs.
Project Management: Schedule, organize, and delegate projects to IT team members across schools and central office, redistributing responsibilities to enhance efficiency.
Goal Setting: Ensure functional and individual goals are developed annually and help drive towards results.
Workflow Optimization: Continually refine team workflows to anticipate and plan for organizational growth.

2. Director of Information Technology Details

Employee Communication: Ensure continuing communication with employees on the status of requests.
System Support: Support Mac, Windows, and Linux workstations and servers.
Authentication Management: Ensure departmental roles are passed through SAML2 authentication to all eligible platforms.
Process Automation: Automate hooks between HRM and Jump Cloud for consistency.
Network Maintenance: Maintain the Ethernet/Wi-Fi Network.
Software Management: Implement zero-touch methods for adding new software or managing software upgrades.
SLA Compliance: Meet SLAs related to initial response time and resolution.
Knowledge Base Maintenance: Maintain an internal knowledge base to enable employees to solve problems where possible.
Issue Reporting: Communicate to Management any issue(s) that would impede the accurate and timely review of accounts.
Issue Resolution: Work with Management to ensure these issues are resolved.
Hardware Inventory: Maintain a real-time inventory of all company-owned hardware.
Email System Management: Maintain email systems (Office365) and adhere strictly to all security policies.
Audit Logging: Ensure critical actions are logged and that logs are retrievable for audit purposes.
System Security: Ensure no virus or malware can affect the company systems.

3. Director of Information Technology Responsibilities

Team Management: Manages the JCC Salesforce Data Analyst and IT Help Desk Coordinator by overseeing day-to-day, providing training, communicating job expectations, and completing regular performance appraisals.
Budget Management: Develops, executes, and maintains annual JCC and Shared IT budgets to ensure cost-effectiveness.
Data Security: Oversees the safety and security of data, systems, backups, etc., in collaboration with the Network Service Provider.
Cybersecurity Leadership: Sets the tone and educates JCC and campus agency staff on sound and prudent cybersecurity practices.
Salesforce Administration: Provides strategic leadership over the JCC Salesforce database platform, including CRM, program setup, and fundraising.
Technology Collaboration: Collaborates with marketing, programming staff, and leadership to select and develop technologies to enhance programming and events.
A/V Systems Oversight: Provides oversight of all campus A/V systems.
Collaboration with Finance: Collaborates with the Finance Department to ensure efficiency and security in accounting systems, credit card processing, and PCI compliance for all Campus agencies.
Inventory Management: Manages the inventory and purchasing of hardware and software products for all campus agencies.
Asset Deployment: Ensures that campus IT assets and related hardware are deployed and maintained responsibly.
Purchasing Strategy: Helps each agency develop purchasing strategies with senior management.
IT Solution Design: Designs, develops, recommends, and implements IT solutions, strategies, policies, procedures, and training.
Trend Evaluation: Identifies problems, evaluates trends, and anticipates requirements.
Quality Assurance: Maintains quality service by establishing and enforcing standards for all campus agencies.
Project Management: Actively drives and supports IT solutions and related projects by developing and adjusting project plans, driving assignment and plan execution, and providing reporting updates on project status.

4. Director of Information Technology Accountabilities

IT Strategy Development: Collaborate with leadership to develop, support, and align Information Technology strategy and plan (roadmap).
Technology Leadership: Serve as technology Thought Leader, responsible for proposing, planning, overseeing, and tracking technology projects.
Vision and Direction: Provide leadership, vision, and direction for IT efforts.
Solution Recommendation: Determine IT needs, propose strategic solutions, and recommend new systems and software.
Stakeholder Collaboration: Collaborate with stakeholders to define business needs, system requirements, and timelines.
Operational Management: Accountable for continuous operation and maintenance of IT systems and associated site infrastructure.
Cloud Integration: Oversee the integration and maintenance of cloud infrastructure for scientific computing.
Vendor Management: Oversee vendor-managed services and balance outsourcing and internalizing functions.
Vendor Management: Build strategic partnerships with key technology vendors and service providers to implement and support systems.
Technology Trend Analysis: Identify key technology trends and how new technologies might be leveraged to provide better solutions.
Project Management: Manage large-scale IT initiative projects and consult on IT involvement in other department projects.
Budget Management: Create, monitor, and continually learn the department budget & spending strategies.
Help Desk Operations: Oversee store-level help desk and remote support operations of store technologies.
Support Evaluation: Continually evaluate SLAs & effectiveness of support center operations.
Field Support Management: Oversee technical field support staff and inventory asset management and purchasing strategies.
Vendor Contract Negotiation: Negotiate and manage vendor contracts such as hosted services, consulting services, and software maintenance agreements.
Staff Management: Hire, manage, and develop IS staff and managers.

5. Director of Information Technology Functions

IT Strategy Alignment: Partners with senior leaders and other stakeholders to identify, analyze, and execute strategies to leverage IT/IM practices that improve operational effectiveness and tenant experience.
Systems Planning: Designs and implements IT/IM strategies and systems plans that align with OCH’s strategic objectives.
Leadership and Direction: Provides leadership, planning, and direction to a team of IT/IM specialists and oversees the delivery of IT/IM solutions.
System Modernization: Leads the modernization and continuous enhancement of OCH systems to deliver services and support operations.
Infrastructure and Security Oversight: Provides oversight in IT infrastructure, security, and application architecture to meet business requirements.
Service Model Management: Ensures the IT/IM service model maximizes service level results and mitigates risk to OCH.
Policy Development: Establishes policies, procedures, and standards in collaboration with the Strategy & Governance team and stakeholders.
Compliance Management: Oversees compliance with IT change control processes and quality assurance activities.
Stakeholder Collaboration: Works with internal and external stakeholders on the identification and prioritization of IT/IM requests.
Risk Management: Ensures that information and technology security risks are identified, assessed, and mitigated with appropriate controls and security measures.
Business Continuity: Ensures emergency planning and preparation of IT/IM systems for business recovery and continuity.
Data Access and Analytics: Ensures effective access to tools and analytics that leverage IT resources to support decision-making.
Change Management: Adapts and leads the IT/IM team's response to organizational and technological change.
Technology Trend Monitoring: Continuously monitors the external environment for technology solutions and trends to drive improvement.
Industry Engagement: Participates in IT/IM, business intelligence, and IT security sector groups to stay current on developments.
Knowledge Sharing: Shares and leverages knowledge internally to improve practices and solutions.

6. Director of Information Technology Job Description

CIO Office Management: Administrative and operational execution of the office of the CIO.
Portfolio Management: Checking in on the execution across the Next Gen portfolio.
Commitment Delivery: Supporting delivery of commitments internal and external.
Financial Management: Driving financial management and execution (monitoring).
Strategic Initiative Execution: Drives the execution of strategic initiatives and tasks initiated by the CIO.
Meeting Coordination: Establishes agenda for Next Gen leadership team meetings, business reviews, and key sector meetings.
Quarterly Review Leadership: Leads and manages Quarterly Sector Reviews with sector ELT.
Report Preparation: Prepares a monthly/quarterly management report and coordinates the development, review, and monthly reporting of Sector Operating Objectives (SOOs) and non-financial metrics.
Speech Development: Develops and coordinates the review of all talking points and speeches for internal and external appearances.
Communication & Collaboration: Serves as a communication and collaboration focal point representing Next Gen for sector functions.
Change Management: Supports organizational change projects and initiatives to help achieve business objectives.
Project Advancement: Takes initiative in advancing individual projects aligned to Enterprise Services and business goals.
Adaptability: Navigate ambiguous situations and adapts to shifting priorities.
Meeting Support: Support the CIO in major meetings and events, reviewing the agenda and pre/post-interactions to ensure successful outcomes.
Urgency Management: Acts with a sense of urgency and anticipates and manages materials, data, and presentation needs for meetings and events.
Relationship Building: Supports the CIO in cultivating relationships with strategic partners and stakeholders.
Strategy Execution: Responsible for strategy integration and execution of Next Gen Technology technical operations.
Resource Planning: Estimates and plans resources to meet current and future organizational needs.

7. Director of Information Technology Overview

Staff Management: Provides leadership and overall management of staff, including assigning, monitoring, evaluating work, setting priorities, and coaching.
Human Resources Management: Identifies, plans for, and manages human resources needs, including hiring, termination, and discipline.
Incident Management: Ensures timely investigation, response, and documentation of all workplace incidents.
Alignment with Values: Ensures work aligns with OCH values, interests, plans, and objectives.
Compliance Management: Ensures work complies with health, safety, privacy legislation, policies, and procedures.
Operational Oversight: Oversees the effective and efficient operation of areas of responsibility, monitoring service level targets and driving improvement.
Financial Management: Manages financial resources and provides leadership and planning to staff.
Strategic Advice: Provides strategic advice, consultation, and guidance to executive management and OCH staff.
Budget Management: Prepares budgets, monitors expenditures, ensures timely validation and approval of expenses, and controls costs.
Board Support: Supports the activities of the Board of Directors and Committees, including preparation and delivery of reports and presentations.
Client Relationship Building: Provides leadership in building and promoting relationships with clients and delivering service consistently with a business partnership philosophy.
Collaboration and Results: Builds collaborative, results-oriented relationships, acting as a professional representative of OCH.
People Process Management: Drives common people processes across Next Gen homerooms.
Resource Management: Ensures execution of common resource management functions, including staffing fulfillment and redeployment.
HR Collaboration: Interfaces with Human Resources and Talent Acquisition on human capital strategies, including staffing, retention, and development.

8. Director of Information Technology Details and Accountabilities

Project Management: Work with the team to define roles, establish budgets, develop schedules, and monitor project progress.
Data Systems Leadership: Oversee computer information systems, including network infrastructure, reporting, database development, and user support.
Team Leadership: Provide leadership, mentoring, and development to ensure staff meets customer and stakeholder needs.
Performance Management: Provide direction, feedback, and set professional development goals to maximize performance and quality.
Coaching and Mentoring: Provide mentoring and coaching to improve team effectiveness and growth opportunities.
Staff Support: Provide support in cases of performance issues, staff recruitment, and orientation.
Business Collaboration: Collaborate with business leaders to understand and address business challenges.
IT Systems Capabilities: Articulate IT system capabilities that enable the achievement of business objectives through the effective use of technology.
Budget Management: Work with the Director, Finance, and Information Technology in the development and management of budgets.
Resource Management: Monitor the adequacy of staff and subcontractor resources.
Infrastructure Management: Effectively deliver a flexible work environment, adequate infrastructure, and desktop management.
Reporting and Capacity Planning: Ensure infrastructure and reporting capabilities and capacity continue to meet business needs.
Security and Compliance: Meet security standards and industry best practices to support the long-term needs of FSC.
Technology Research: Keep abreast of best practices and new technologies and potential benefits to IT infrastructure and reporting.
System Compatibility: Apply best practices to ensure that all hardware and software are up to date and compatible with all systems.
Vendor Management: Manage and provide oversight of vendor support relationships and project-based work.

9. Director of Information Technology Tasks

IT Project Management: Work directly with the HCE GSD team to identify, prioritize, and execute key IT projects aligned with business strategies.
Product Support: Support externally facing products/offerings, internal support of products, or support of the business itself.
Strategic IT Delivery: Be accountable to the business teams for the delivery of strategic IT initiatives to drive business results.
Program Management: Be responsible for program issue resolution, requirements fidelity, driving business value, and long-range strategy.
Incident Management: Direct critical incident management support and coordination of timely service restoration for 24/7 major/critical incidents.
IT Strategy Alignment: Run an operating system that ensures IT strategy is directly aligned with HCE projects and priorities.
Stakeholder Management: Provide direction and negotiate with business and IT stakeholders to define long-term solutions that align with business strategy.
Budget Management: Help in crafting and executing the Annual operating plan, including the IT budget.
IT Investment Portfolio: Be responsible for driving the execution of the IT investment portfolio for the HCE organization.
Investment Prioritization: Work closely with leadership to negotiate investment priorities and represent the business in the IT Governance process.
Project Management: Work with project delivery teams to ensure project execution adherence to schedule and cost/benefit targets.
Incident Management: Be responsible for providing timely communications and ownership of priority incidents affecting IT applications/services.
Critical Incident Support: Provide critical incident management support, determine root cause, and implement countermeasures.
Team Support: Support activities of other staff to accomplish organizational goals and objectives.

10. Director of Information Technology Roles

Relationship Management: Drive meaningful and high-value outcomes through strong working relationships with business teams.
Technology Governance: Govern the technology investment decision and approval process for business functions in alignment with business objectives.
Technology Strategy: Manage and advocate for short-term priorities and long-range business function technology strategy.
Needs Discovery: Discover business function technology needs and opportunities.
Request Management: Qualify and manage new requests for technology products and services.
Business Case Development: Create an initial business case for strategic projects and engage cross-functional teams for cost-benefit analysis.
Vendor Management: Manage internally developed business applications as well as third-party technology vendor relationships.
Budget Forecasting: Monitor actual vs. budget and properly forecast monthly, quarterly, and annual spending for the business function technology portfolio.
Change Management: Govern the IT change management process and processes for help desk ticket management.
Data Warehouse Development: Work with IT team members and third-party resources to build out a data warehouse and implement a business intelligence solution.
E-commerce Technology: Experience with omnichannel e-commerce, retail, and wholesale technologies.
Salesforce Commerce Cloud: Experience with Salesforce Commerce Cloud and OMS, Blue Cherry, and KWI is a plus.
Warehouse Management Systems: Experience working with warehouse management systems and inventory control.
ERP Integration: Experience working with financial packages and integrating ERP systems with the general ledger.
Commerce Integration: Experience integrating commerce technologies and configuring order management systems for omnichannel commerce.

11. Director of Information Technology Roles

IT Infrastructure Improvement: Leads efforts to improve IT infrastructure and processes by proactively identifying, researching, and recommending new solutions.
Team Leadership: Provides direction and guidance to IT staff to support technology goals, ensuring team training, mentorship, and skill development.
Policy Development: Prepares and implements policies, procedures, best practices, and SLAs for technology, corporate systems, telecommunication, and disaster recovery.
Cross-Department Collaboration: Effectively communicates and collaborates cross-departmentally to deliver solutions supporting business activities.
Change Management: Provides a change management infrastructure that ensures accountability and minimizes risk.
Technology Evaluation: Stays current with technological developments and evaluates new technologies for strategic improvements.
Strategic Direction: Assists leadership in developing the strategic direction for technology, providing customer-centric and market-focused advice.
Service Enhancement: Leads efforts to develop strategies to enhance services, improve user effectiveness, foster innovation, and improve technical solutions speed.
Team Vision and IT Roadmap: Defines and executes team vision and IT roadmap to support organizational goals, including the annual budget for IT initiatives.
IT Initiative Implementation: Drives the implementation of IT initiatives, ensuring objectives are achieved including risk management, resource allocation, project prioritization, and budget compliance.
System Capacity Planning: Responsible for system capacity and scalability planning for CFC’s systems architecture and networks.
Network Capacity Measurement: Develops procedures to measure the capacity for network devices and hosted applications relative to current and future needs.
Privacy and Security Standards: Sets and maintains privacy and security standards, protecting internal and external user data.
Vendor Management: Works closely with vendors to ensure CFC receives the desired return on investment through customer service, SLA accountability, risk avoidance, and price negotiation.
Performance Metrics: Defines and gathers key performance metrics to measure IT operations' effectiveness and quality of customer service.
System Administration: Manages the implementation, administration, and maintenance of key technology and business systems.

12. Director of Information Technology Additional Details

Global Technology Plan: Create and communicate a three-year global technology plan that supports the CRD business plan.
Technology Decision-Making: Make technology decisions across best-of-breed vendors to fulfill the technology plan.
Vendor Relationships: Build relationships with service and equipment providers to establish partnerships for high-quality services and hardware purchases.
Service Level Management: Coordinate SLAs with key business owners to ensure correct service levels are established and met.
IT Service Improvement: Identify opportunities to improve the IT service model and work with staff, peers, and management to enhance services.
Team Management: Manage day-to-day team activities, including prioritizing workload, employee performance, and professional development.
Project Ownership: Delegate project ownership and drive progress while acting as an escalation point for project completion issues.
Project Monitoring: Monitor and manage all open projects to ensure accuracy, completeness, and timely progress.
Issue Management: Coordinate and promote effective issue management within the department and across internal departments.
Team Mentorship: Mentor team members on department policies, procedures, and technology.
Performance Review: Review monthly performance metrics and reconcile with team members.
Information Management: Directs information management budgeting, strategic and tactical planning, business process re-engineering, and database system strategy.
Manual Update: Supervises the update of computer operations manuals and prepares training manuals for specific computer task operation.
Program Governance: Effectively manage program governance, including project methodology, financial management, testing, deployment, and change management.
Cross-Functional Collaboration: Work with cross-functional teams in IT and stakeholders to plan and execute effectively.
Training Participation: Attend user group meetings and travel out of town for updated training.

13. Director of Information Technology Essential Functions

Leadership and Direction: Provide leadership and operational direction to the company’s Corporate Infrastructure teams, including IT, Systems, Data Security, Facilities, and Office Management.
Infrastructure Strategy: Drive the development and implementation of a technology infrastructure strategy and roadmap.
Audit Management: Own and facilitate the SSAE 18, SOC I Type II audit.
Data Security Compliance: Maintain and enforce compliance with internal data security policies and procedures, including annual policy training.
Compliance Transparency: Maintain transparency and work cohesively with business leaders to ensure overall compliance goals are met.
Operational Planning: Possess a proven record of operational planning, functional transformation, innovation, and change management.
Security Initiatives: Implement and educate on new security initiatives, programs, and processes.
Vulnerability Management: Identify software vulnerabilities and assist development teams to rectify them.
Technical Expertise: Highly technical with a foundation in IT architecture or development.
Technology Vision: Ability to conceptualize technology vision, enabling innovation and understanding IT infrastructure trends for business value.
Organizational Efficiency: Experience creating a more efficient organizational structure with clearly defined roles, responsibilities, and deliverables.
Professionalism and Integrity: Exceptional professionalism, integrity, dedication, high energy, and excellent communication and interpersonal skills.
Team Leadership: Lead a team to deliver against the Digital Marketing and e-commerce roadmap.
Agile Project Management: Deliver projects through an agile methodology, working closely with stakeholders to establish plans, milestones, and deliverables.
Business Collaboration: Work closely with business users to obtain and document user stories/business requirements, identify areas for digitalization, and prioritize delivery of solutions

14. Director of Information Technology Role Purpose

Business Process Improvement: Work closely with business leaders to understand gaps in the D365 environment and implement configuration changes to meet needs.
Data Warehouse Development: Led the build-out of a data warehouse and comprehensive reporting/BI solution.
Technology Solutions: Identify and recommend new technology solutions to meet emerging business needs.
Technology Operations: Oversee all technology operations (infrastructure, network, desktop support, security) and recommend improvements to IT service delivery.
Leadership Alignment: Align with senior leadership/steering committee on IT priorities and resource needs.
Project Management: Direct and lead IT projects, including new software and hardware implementations.
IT Coordination: Coordinate IT activities to ensure data availability and network services with minimal downtime.
Staff Management: Recruit, manage, and develop IT staff, as well as control the IT budget and report on related expenditures.
IT Policy Development: Devise and establish IT policies that support the goals of the organization.
Security Management: Identify security vulnerabilities and deploy strategic solutions to increase data security.
Vendor Management: Build relationships with vendors and create cost-efficient contracts for IT equipment, software, and services.
Offshore Team Coordination: Drive delivery of solutions leveraging the offshore team in close coordination with the global architect and offshore teams.
Agile Adoption: Drive the adoption and rollout of agile design, including continuous integration and release management.
Backlog Management: Ensure teams are managing the solutions backlog and inventory, continuously reprioritizing.
Delivery Guidance: Provide guidance and direction to ensure effective and continuous delivery with excellence.
Consistency in Delivery: Drive consistency of delivery across geographies and services while ensuring alignment with the technology stack.
Consumer-Centric Delivery: Focus on delivering from the perspective of the consumer, while adhering to BSI’s core principles, policies, and procedures.

15. Director of Information Technology General Responsibilities

IT Systems Planning: Own planning and implementation of new and upgraded IT systems and solutions within the company.
Team Leadership: Lead a team of enterprise applications, database, network, and systems administrators, as well as IT infrastructure technologists.
Enterprise Applications Support: Oversee Salesforce Clouds for Sales, Marketing, and Service, including Okta, office productivity tools, Slack, JIRA, and more.
IT Architecture and Strategy: Define the company’s IT architecture and strategy, working with senior leaders to ensure business alignment.
Technology Trends Monitoring: Keep abreast of trends in information technology, emerging technologies, and solutions.
Solution Recommendations: Recommend adoption of solutions based on business needs and values.
Budget Management: Annually develop a Corporate IT Capital Budget, Operations Budget, and Project Roadmap.
Security Collaboration: Partner with the CISO and the Information Security organization to maintain the company’s security posture and policies across IT systems and services.
Engineering Support: Partner with the Engineering organization to ensure the data center and customer-facing production systems are well supported.
Salesforce Support: Partner with Sales, Support, and Marketing organizations to ensure Salesforce Cloud infrastructure needs are well understood and supported.
Vendor Management: Manage complex third-party vendor relationships, procurement, finances, and logistics for the IT organization.
Salesforce Management: Lead the team responsible for the operation, configuration, and customization of the Salesforce.com platform.
Cross-Functional Collaboration: Collaborate cross-functionally to deliver projects and outputs in an agile environment.
IT-System Integration: Experience working with product development organizations to integrate IT systems with the product stack.
Business Requirements Analysis: Analyze business requirements across the enterprise to determine technology needs and roadmap.
Vendor Management: Manage multiple complex vendor relationships.

16. Director of Information Technology Key Accountabilities

Staff Management: Hire, train, and direct activities of staff to ensure technical competency.
Systems Development: Develop computerized systems to assist users and management in achieving goals and objectives.
Compliance Programs: Develop programs to assist management and users in complying with Company policies and Louisiana Gaming Regulations.
Hardware & Software Maintenance: Maintain computer hardware and software.
Budget Management: Develop and manage IT operating and capital budget.
Control Assurance Strategy: Set strategy and direction for the implementation, development, and maintenance of the organization’s technology control assurance program.
Control Inventory Management: Maintain a modernized program to review and refresh IT control inventory and align IT controls with policies and standards.
Risk & Control Management: Oversee execution of a comprehensive control assurance function, including risk and control self-assessments.
Automation & Analytics: Leverage automation and analytics for control testing and continuous control monitoring.
Control Decision Support: Provide critical control-based decision-making information to technology leadership.
Risk Appetite Management: Assist in defining technology risk appetite statements and monitor KPIs/KRIs.
Risk Reporting & Monitoring: Develop ongoing technology risk reporting and monitor trends using automation and analytics.
Control Gap Management: Work with leadership to address control gaps and advise on control designs for complex programs.
Risk Culture Promotion: Influence behaviors to reduce risk and foster a strong technology risk management culture.
Team Leadership: Inspire, lead, and develop a high-performance IT Control Assurance team.

17. Director of Information Technology Roles and Details

Product Strategy: Collect business and customer requirements, create, and execute product strategy and roadmaps.
Product Ownership: Own product requirements, and strategy, and create roadmaps in partnership with business stakeholders.
Data Analysis: Develop data-driven models and analytical approaches to determine business performance.
Data-Driven Decision Making: Leverage KPIs and experiments to influence product roadmap and business strategy.
Executive Presentation: Present strategies and analysis to the executive team.
Technical Vision: Develop technical vision and strategy for North America to enable business scaling.
Team Coordination: Coordinate, plan, and scale the team of IT Support Engineers and specialists.
Process Efficiency: Focus on efficiency, streamlining processes, and automating operations.
Leadership & Culture: Guide the business, creating a culture of appreciation and fellowship.
Team Leadership: Enable teams to make decisions and develop innovative solutions.
Technical Improvement: Promote technical improvement and guide teams towards the best architecture.
Problem Solving: Analyze incidents quickly with a solution-focused mindset.
Collaboration: Collaborate with global IT and Technology Teams to provide technical frameworks and platforms.

18. Director of Information Technology Responsibilities and Key Tasks

Technology Leadership: Serve as technology thought leader, proposing and overseeing technology projects.
IT Strategy Development: Collaborate with leadership to develop IT strategy and define system requirements.
Digital Improvement: Drive digital improvements across the organization.
Software Solution Management: Lead the evaluation and implementation of software solutions like ERP, MES, and Analytics.
Technology Operations Management: Manage IT infrastructure, security, and SaaS applications.
Internal IT Support: Manage internal technology needs including help desk and hardware maintenance.
Policy Development: Develop and maintain IT policies and operational procedures.
Compliance Management: Ensure compliance with industry best practices and regulatory requirements like SOX.
Cyber Security Management: Develop and maintain proactive cyber security systems and lead incident response management.
Business Continuity: Oversee business continuity and contingency planning for all technology systems.
IT System Maintenance: Accountable for continuous operation and maintenance of IT systems and infrastructure.
Process Improvement: Manage process and business application improvement for consistency.
Vendor Management: Oversee vendor-managed services and balance outsourcing and internalization.
Strategic Partnerships: Build strategic partnerships with key technology vendors and service providers.
Device Management: Manage device systems and processes to ensure security updates are applied.
Technology Research: Continually research and implement new technologies.

19. Director of Information Technology Duties and Roles

Interpersonal Skills: Maintain harmonious relationships with all departments and Home Office.
Customer Support: Assist hotel guests with technical requirements and issues.
Project Management: Experience in Project Management, hospitality applications, and related systems.
Service Support: Provide high levels of service and support to admin users.
Task Prioritization: Follow up and prioritize tasks for vendors/contractors and hotel departments.
System Availability: Ensure critical systems are available 24/7.
Procedure Development: Establish and maintain user procedures and hardware familiarization.
Systems Knowledge: Maintain expertise in hospitality systems like PMS, HSIA, and POS.
End User Support: Maintain effective support for end user and other systems.
Network Support: Responsible for network support, security, and infrastructure maintenance.
Backup Management: Establish and maintain backup plans to protect data.
Core Technology Standards: Promote and maintain Four Seasons core technology standards.
Server Infrastructure: Maintain server and network infrastructure, including wired and wireless networks.
Security & Protection: Implement network protection tools and failover solutions.
Active Directory Maintenance: Manage and maintain Active Directory for network security.

20. Director of Information Technology Roles and Responsibilities

Technology & Security Strategy: Responsible for establishing and executing technology and security strategies.
System Administration: Assist with the design, installation, and maintenance of the company’s computer systems.
Network Hardware & Software: Install and maintain network hardware and software.
Network Monitoring: Monitor networks for security and availability to users.
Server Management: Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
Network Connectivity: Ensure reliable and fast LAN/WAN connectivity across the company.
System Acquisition & Implementation: Participate in and lead coordination of new systems acquisitions and technology implementations.
Guest & Conference Support: Provide direct guest support and quality service to function rooms and conference services.
Contract Management: Assist in administering IT-related maintenance and services contracts, including negotiations.
Vendor Negotiation: Negotiate and execute computer and data communications contracts.
Best Practices Implementation: Implement technology best practices from other properties.
Lifecycle Management: Establish product lifecycle management and 10-year capital planning for technology.
Budget Planning: Prepare and present IT operating and capital budgets.
Business Case Development: Develop and present business cases for IT expenses.

21. Director of Information Technology Details and Accountabilities

IT Leadership: Lead the distributed IT team across multiple workstreams.
Cross-functional Collaboration: Partner with cross-functional leaders to meet business needs and ensure effective IT execution.
Technical Vision: Drive the technical vision and develop roadmaps aligned with strategic growth plans.
Team Resourcing: Make decisions on team resourcing, composition, and dynamics.
Talent Development: Build a strong leadership and technical talent bench through hiring and growth.
Security Leadership: Champion security-aware thinking across the IT organization.
Network Setup: Oversee the setup of networks for the warehouse and HQ offices.
Roadmap Development: Develop short-term and long-term roadmaps for the IT organization.
Develop a long-term and short-term IT strategy for the company
IT Roadmap: Oversee development and implementation of an IT roadmap.
Team & Process Development: Build systems, processes, and a team to support rapid growth.
Platform Management: Manage the IT platform (Rippling) and troubleshoot issues.
Tech & IT Management: Oversee onsite and remote IT management for Zoom, Wi-Fi, and equipment.
Software Implementation: Lead software implementations and process innovation.
Security Compliance: Work with the legal team to ensure security compliance.
Stakeholder Consultation: Consult with senior stakeholders to optimize IT systems.
Ticketing System Management: Manage the administration of the organization's ticketing system.

22. Director of Information Technology Tasks

IT Strategy & Architecture: Define IT infrastructure strategy, architecture, and processes.
Global IT Projects: Lead global IT projects, including system design and deployment.
Performance Monitoring: Monitor the performance of IT systems.
Software Compliance: Ensure software licensing laws are followed.
Process Design: Design and implement operational procedures.
Department Setup: Set up the Digital and Technology department and oversee planning.
Budget Management: Oversee the annual digital & IT budget and ensure cost-effectiveness.
Innovation & Digital Support: Foster innovation and support digital initiatives.
Issue Reporting: Provide reports on issues and trends, implementing solutions to reduce problems.
Risk Assessment: Conduct risk assessments and review systems to identify project risks.
User License Management: Manage and request user licenses.
Help Desk Management: Ensure the Help Desk maintains a systems problem log.

23. Director of Information Technology Roles

Technical Input: Provide technical input to senior management for IT strategy development.
Budget Input: Contribute to the development of the annual IT budget.
Staff Management: Manage IT staff and set performance standards.
Technology Specifications: Establish specifications and standards for hardware and devices.
Procurement Management: Act as a procurement agent for hardware, devices, and software.
Contract Review: Review IT procurement agreements and recommend terms and specifications.
Software Evaluation: Evaluate software products for functionality, design, and compatibility.
Project Management: Create and manage project timelines for IT-related implementation projects.
Systems Integration: Create and maintain a systems integration map.
Technical Expertise: Become the technical expert on all company systems.
System Integration Testing: Lead and test all systems integrations.
Security & Risk Management: Establish IT security and risk mitigation policies and procedures.
User Security Management: Establish and maintain user security profiles for major business systems.
User Training: Provide user training on systems, hardware, and devices.
Help Desk Management: Establish and manage the IT Help Desk with performance standards.
Vendor Management: Act as lead contact for software vendors.
System Monitoring: Monitor daily system activity and troubleshoot issues to maintain business continuity.

24. Director of Information Technology Additional Details

IT Operations Management: Oversee IT operations and manage the IT team.
Budget Management: Develop, manage, and track the department's budget.
Asset Tracking: Develop a tracking system for peripherals and related items.
Help Desk Management: Manage and respond to IT tickets for the help desk.
Laptop Management: Manage employee laptop provisioning, deployment, and de-provisioning.
Systems & Operations Planning: Recommend and develop plans for systems development, hardware/software purchases, and staffing.
Infrastructure Management: Manage the development, installation, and operation of IT infrastructure.
Vendor Management: Negotiate and contract with consultants, technical personnel, and vendors.
Relationship Building: Establish strong and collaborative relationships with business partners.
Decision Support: Assist with decision-making and sequencing for infrastructure implementation.
Cross-functional Collaboration: Work with product, engineering, and architecture leadership.
Solution Delivery: Ensure deployment of high-quality solutions on time and within budget.
System Monitoring: Ensure core systems and applications are monitored and maintained.
Business Collaboration: Collaborate with other business functions within the organization.
Stakeholder Communication: Communicate with C-suite stakeholders locally, regionally, and globally.

25. Director of Information Technology Role Purpose

IT Strategy: Responsible for IT strategy and delivery at a director level, driving local and global initiatives.
Technology Trend Mastery: Master the latest IT development trends and plan strategies.
Policy & Procedure Development: Set management policies and operational procedures to enhance efficiency.
Resource Integration: Integrate local resources and implement cross-regional cooperation.
Information System Development: Develop information systems to improve efficiency and exchange.
Security Strategy: Establish company IT/security strategy and enterprise security governance.
Program Evolution: Drive the evolution of IT/security programs to meet business and technical needs.
Work Environment Management: Establish a good environment to stabilize people and improve work efficiency.
Talent Recruitment: Recruit talents to strengthen the technical capabilities of the information team.
Supplier Relationship Management: Build effective supplier relationships to boost profitability.
Project Reporting: Report meticulously on the progress of projects.
System Analysis: Analyze existing systems to identify areas for improvement.
Business Strategy Alignment: Deliver a strategy that supports overarching business goals.
Security Processes: Introduce processes to boost security while meeting local regulations.
IT Support: Support the IT needs of wholesale and direct-to-consumer teams.

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