Job Summary: 

• Assist in cash management activities
• Manage all customer questions regarding bank accounts, credit cards, and loan products
• Verify the accuracy of customer information while processing transactions
• Provide exceptional customer service to customers in a banking environment
• Perform basic data entry utilizing a customer relationship management (CRM) software

Skills on Resume: 

• Cash Management (Hard Skills)
• Customer Inquiries (Soft Skills)
• Account Verification (Hard Skills)
• Transaction Accuracy (Hard Skills)
• Service Excellence (Soft Skills)
• Banking Knowledge (Hard Skills)
• Data Entry (Hard Skills)
• CRM Usage (Hard Skills)

Job Summary: 

• Provides one or more of the following services for members, in person, by telephone, or by mail
• Processes deposits to share, share draft, and other savings accounts.
• Disburses cash or check withdrawals.
• Provides money orders, Visa cash advances.
• Receives loan payments and service charge payments for services.
• Process transfers between accounts.
• Processes automatic distribution forms, recording allotments according to members' requests.
• Assists with members’ address changes.
• Operates online teller terminal and accurately records amounts received and prepares reports of transactions.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and report any positive matches to the BSA Group.
• Complies with BSA requirements of completing CTR and SAR.
• Fosters and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable, and courteous member service.
• Investigates member concerns, researches, and recommends a resolution to branch management.
• Ensure meeting expectations with member service satisfaction results.
• Educate members on SCU Products and Services, including referring members to FSRs, mortgage, business lending/services, and investments.
• Accurately balances to teller terminal close report and remits daily work to the Teller Supervisor for disposition.

Skills on Resume: 

• Account Processing (Hard Skills)
• Cash Handling (Hard Skills)
• Transaction Recording (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Member Service (Soft Skills)
• Issue Resolution (Soft Skills)
• Product Education (Soft Skills)
• Terminal Balancing (Hard Skills)

Job Summary: 

• Accept deposits, verifying cash and endorsements, and issue receipts
• Balance transactions at the end of the day and verify cash totals
• Run work through Branch Capture and balance at the end of the day
• Admit customers to safe deposit boxes
• Perform as a team member in allocating and coordinating the workflow
• Recognize cross-selling opportunities appropriate to customer needs and refer those clients to a customer service representative for follow-up
• Answer customer inquiries and give balances
• Make a concentrated effort to solve customer problems
• Balance the ATM daily and replenish the ATM cash weekly
• Prepare commercial change orders
• Assist the Head Teller in training, vault maintenance, and scheduling
• Involved in ordering, receiving, verifying, and distributing cash
• Act in a CSR support capacity

Skills on Resume: 

• Deposit Verification (Hard Skills)
• Cash Balancing (Hard Skills)
• Team Coordination (Soft Skills)
• Cross Selling (Soft Skills)
• Customer Inquiry (Soft Skills)
• Problem Solving (Soft Skills)
• ATM Balancing (Hard Skills)
• Cash Handling (Hard Skills)

Job Summary: 

• Ensure that high-quality counter service is rendered to customers.
• Handle of physical cash on hand to meet daily withdrawal by customers and to ensure that by the end of the day, cash on hand is balanced.
• Ensure that the cash balance during the day is within the approved limit.
• Handle non-cash deposits, i.e, cheque pay-ins. and ensure that non-cash transactions are balanced with a balance inquiry.
• Balance house cheques and outward cheques.
• Inter-branch and interbank placements.
• Process the opening of accounts for savings, current, and fixed deposits upon approval by the relevant officers.
• Record and raise the relevant entries relating to Interbank and Interbank placements.
• Foster good relationships with management, colleagues, and customers.

Skills on Resume: 

• Counter Service (Soft Skills)
• Cash Handling (Hard Skills)
• Cash Balancing (Hard Skills)
• Cheque Processing (Hard Skills)
• Cheque Balancing (Hard Skills)
• Interbank Processing (Hard Skills)
• Account Opening (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Bank conversations with the customers
• Handle general inquiries, account opening/closing, deposits, and withdrawals
• Identify banking and lending needs and refer them to the relevant Personal Banker or Mortgage Lender
• Develop and maintain strong relationships with the customers
• Educate customers on new technologies and tools that will enhance their banking experience
• Provide efficient, effective, and courteous customer service while performing a variety of transactions, including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.

Skills on Resume: 

• Customer Conversations (Soft Skills)
• General Transactions (Hard Skills)
• Needs Identification (Soft Skills)
• Relationship Building (Soft Skills)
• Tech Education (Soft Skills)
• Customer Service (Soft Skills)
• Deposit Processing (Hard Skills)
• Cash Handling (Hard Skills)

Job Summary: 

• Provide account services to customers such as receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, selling cashier's checks, traveler's checks, and Series E bonds.
• Identify customer needs, answer customer questions, and resolve customer issues.
• Explain and promote the features and benefits of bank products and services.
• Complies with applicable banking laws and regulations relevant to job performance, including Bank Secrecy Act/Anti-Money Laundering (BSA/AML).
• Contribute to the branch's profitability by following policies and achieving sales goals.
• Represent in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the mission of being a dedicated and responsible corporate citizen.

Skills on Resume: 

• Account Services (Hard Skills)
• Issue Resolution (Soft Skills)
• Product Promotion (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Sales Support (Soft Skills)
• Community Engagement (Soft Skills)
• Deposit Handling (Hard Skills)
• Cash Handling (Hard Skills)

Job Summary: 

• Serve as the first point of contact for the clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining the branch vault cash
• Identify referral opportunities for new products and services based on clients’ financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating
• Maintain working knowledge of client accounts as well as new and existing products and services offered.

Skills on Resume: 

• Client Interaction (Soft Skills)
• Banking Transactions (Hard Skills)
• Cash Management (Hard Skills)
• Product Referral (Soft Skills)
• Digital Education (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Issue Management (Soft Skills)
• Risk Assessment (Hard Skills)

Job Summary: 

• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
• Counsel current and prospective members about company products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross-service products and increase product penetration
• Perform platform banking functions
• Assist level I team members
• Understand and comply with federal and other regulations relating to financial products and services
• Assist with Branch Office vault opening, closing, and balancing procedures
• Serve as a Branch Office and/or ATM vault custodian

Skills on Resume: 

• Issue Resolution (Soft Skills)
• Loan Assistance (Hard Skills)
• Product Counseling (Soft Skills)
• Cash Handling (Hard Skills)
• Cross Selling (Soft Skills)
• Banking Operations (Hard Skills)
• Team Support (Soft Skills)
• Regulatory Compliance (Hard Skills)