Job Summary: 

• Opening and closing of the branch daily
• Assign duties for the tellers to ensure the efficient functioning of the teller line
• Gather time cards and submit them to management for approval timely manner
• Train, guide, and advise tellers concerning the Bank’s policies and procedures
• Review Synergy Reports such as Supervisor Report, Deposit Closed Accounts, Large Cash Transactions, and Cash Overs and Shorts daily
• Review FinCEN Form 104 (CTR) for completion and accuracy
• Maintaining an updated teller procedure manual and ensuring all tellers comply
• Work with Management to ensure proper teller procedures are updated and followed
• Ensure a supply of money for the Bank’s needs based on business demand
• Order and accept cash and coin shipments and ensure that the Branch cash levels are being met
• Monitor, review and obey all security measures, including but not limited to all-clear signals and passwords
• Maintain branch security and compliance, i.e., working vault cash level, teller cash drawer levels, and timely submission of FinCEN Form 104 (CTR)
• Responsible for the coin machine, copier, and Drive-up equipment
• Ensure the tellers are running work correctly through the image scanner throughout the day, as work is processed

Skills on Resume: 

• Branch Operations (Hard Skills)
• Team Supervision (Soft Skills)
• Time Management (Soft Skills)
• Policy Training (Soft Skills)
• Report Review (Hard Skills)
• Security Compliance (Hard Skills)
• Cash Handling (Hard Skills)
• Procedure Monitoring (Hard Skills)

Job Summary: 

• Make any needed corrections on the scanned teller work
• Send foreign checks and mutilated money for collection to the correspondent bank
• Under dual control, audit teller cash drawers at least monthly and whenever a teller is absent due to illness or vacation
• Audit vault cash and daily branch settlement
• Process teller Buys/Sells with the vault and monitor Buy/Sells transacted on the next day
• Provide positive feedback to staff regarding errors, overs and shorts, and customer service issues
• Handle all operational duties behind the teller line, i.e., balancing daily for tellers, vault, ATM, and night drop deposits
• Ensure that proper coaching for referrals of products and services is given to each teller
• Comply with all Bank policies, procedures, and regulatory requirements
• Review and comply with the Bank’s BSA and OFAC Program and Procedures
• Report any unusual or suspicious activity to the BSA Officer
• Complete all assigned training, including online training, promptly
• Processing oversight and or responsibility for review of various transactions including night drop/contract/log, ATM deposits, cash dispense, and teller drawer/cash
• Assist in the development of new business for the bank
• Identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals

Skills on Resume: 

• Teller Auditing (Hard Skills)
• Cash Processing (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Staff Coaching (Soft Skills)
• Customer Referrals (Soft Skills)
• Transaction Oversight (Hard Skills)
• Suspicious Activity (Hard Skills)
• Business Development (Soft Skills)

Job Summary:

• Oversee all tellers within the office and ensure the smooth and orderly operations of the teller line and related functions
• Maintain prescribed security controls to protect against criminal or fraudulent activity and unnecessary risk or exposure
• Represent the bank in business development efforts and at civic and community functions
• Receive and process member financial transactions, including deposits, withdrawals, and loan payments
• Sell money orders to members and transfer amounts from member accounts 
• Order money for the vault weekly
• Count coins and keep balances/sales to the Federal Reserve
• Answer questions and assist other tellers
• Perform a variety of miscellaneous tasks, including answering the telephone, and serve as a vault teller
• Balance the cash drawer and daily transactions
• Welcome members and provide routine information concerning services and direct members to the appropriate department for specific information and service
• Represent professionally, efficiently, and tactfully to assure customer satisfaction when in contact with customers, either face-to-face or by telephone
• Continually safeguard the bank's assets and security of the working environment while processing transactions accurately, securing large amounts of money, and balancing the teller window daily
• Manage, coach, and provide training for Tellers
• Manage Teller scheduling and overtime, conduct required meetings, jointly complete performance appraisals, and delegate additional duties 

Skills on Resume: 

• Teller Oversight (Soft Skills)
• Security Management (Hard Skills)
• Community Engagement (Soft Skills)
• Transaction Processing (Hard Skills)
• Vault Management (Hard Skills)
• Customer Assistance (Soft Skills)
• Cash Balancing (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Analyze cash needs and make certain that sufficient cash is available
• Replenish cash to tellers
• Maintain and balance cash dispensers 
• Maintain plastic cards, inventories and reconcile to monthly reports 
• Supervise and schedule the work of tellers regularly
• Maintain an individual cash box
• Assist all tellers in securing relevant information to effectively evaluate the validity of items presented at the teller line
• Utilize knowledge of products and services to efficiently cross-sell to the membership
• Handle the complex accounts and problems of credit union members with total accuracy and professionalism
• Work on various departmental reports on a timely basis
• Ensure that checks are scanned promptly
• Reinforce Credit Union Security policies and branch procedures to the tellers
• Comply with Founders’ policies and procedures, as well as applicable laws, regulations, and statutes issued by federal agencies
• Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality

Skills on Resume: 

• Cash Forecasting (Hard Skills)
• Dispenser Balancing (Hard Skills)
• Inventory Control (Hard Skills)
• Team Scheduling (Soft Skills)
• Information Verification (Hard Skills)
• Cross Selling (Soft Skills)
• Problem Resolution (Soft Skills)
• Regulatory Compliance (Hard Skills)