HEAD TELLER SKILLS, EXPERIENCES, AND JOB REQUIREMENTS

Published: May 8, 2025 - The Head Teller combines financial service experience with strong leadership and organizational skills to manage daily operations. This role ensures efficient use of banking systems and office tools in a fast-paced environment. The head emphasizes customer service, problem-solving, and professional communication.

Essential Hard and Soft Skills for a Head Teller Resume
  • Cash Handling
  • Report Review
  • Security Compliance
  • Teller Auditing
  • Cash Processing
  • Compliance Monitoring
  • Transaction Processing
  • Vault Management
  • Dispenser Balancing
  • Regulatory Compliance
  • Team Supervision
  • Time Management
  • Policy Training
  • Staff Coaching
  • Customer Referrals
  • Business Development
  • Community Engagement
  • Customer Assistance
  • Staff Training
  • Problem Resolution

Summary of Head Teller Knowledge and Qualifications on Resume

1. BA in Accounting with 3 years of Experience

  • Working experience as a Head Teller 
  • Must be proficient in keyboarding and calculators
  • Must have excellent communication skills
  • Working knowledge of Credit Union product Regulations
  • Demonstrated sales and customer service experience
  • Effective problem-solving and communication skills
  • Ability to work well in a team-oriented environment
  • Ability to read, write, and speak English
  • Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact
  • Able to provide a high level of interactive service to others, building relationships and addressing identified needs
  • Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor and retain a high-performing team
  • Able to be flexible and supportive, react swiftly and positively to changes and proactively assimilate in a rapid-paced environment

2. BA in Financial Planning with 4 years of Experience

  • Prior Store operations experience 
  • Experience as a Teller in Retail Banking or equivalent customer service and cash handling experience
  • Excellent organization, interpersonal and communication skills
  • Sound judgment in decision making and problem solving
  • Ability to multitask and maintain order on the Teller line
  • Primarily works in the assigned Retail Store
  • Ability to supervise/lead the Teller line
  • Demonstrated knowledge of Banking Compliance Regulations
  • Strong knowledge of the business area that is being supported
  • Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience 

3. BA in Business Economics with 5 years of Experience

  • Professional working experience in a Banking environment
  • Financial services experience, including prior supervisory experience
  • Ability to demonstrate working knowledge of the core banking system, if prior working experience is not in the Banking field
  • Prior supervisory experience is highly desired to demonstrate the ability to lead staff members
  • Ability to effectively demonstrate a sales-oriented professional demeanor
  • Excellent verbal and written communication skills
  • Ability to demonstrate excellent customer service and interpersonal skills
  • Ability to interact effectively with customers in a confident, professional, mature and courteous manner
  • Proficiency in Microsoft Office Products 
  • Ability to efficiently operate standard office equipment, including a computer, copier, fax, and calculator
  • Demonstrate problem-solving ability, good analytical and math skills
  • Organization skills and the ability to multitask in a fast-paced environment 
  • Able to effectively and persuasively express oneself, using language and grammar in a professional manner
  • Able to plan, schedule, and organize a professional schedule to achieve strategic goals within or ahead of established time frames