• Delivers a unique customer experience aimed at improving customer financial well-being and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to solve customers' problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills: Customer Experience, Financial Guidance, Opportunity Identification, Referral Generation, Lobby Engagement, Digital Education, Problem Solving, Operational Accuracy

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Receive direction from managers and exercise judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet customers' financial needs

Skills: Customer Engagement, Digital Support, Operational Compliance, Transaction Processing, Policy Judgment, Issue Escalation, Relationship Building, Needs Identification

• Receive checks, money, debit, and credit payments from clients.
• Solve any issues that pertain to the transactions.
• Answer all accounts and banking-related inquiries.
• Follow company procedures to count and manage all the funds they receive from customers.
• Build and maintain customer relations by providing high-quality services.
• Reconcile all transactions at the end of their shift.
• Build productive relationships with the customers.

Skills: Payment Handling, Issue Resolution, Account Inquiry, Fund Management, Customer Service, Transaction Reconciliation, Relationship Building, Service Quality

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate the customers through shoulder-to-shoulder digital demonstrations
• Identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers, and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently, following Bank Policy.
• Take ownership of escalated account services issues until resolution
• Complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provided an introduction to the appropriate banking partner.
• Complete branch-related operational activities (e.g, cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/KYC.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points, together with any issues raised by external regulators.

Skills: Customer Experience, Digital Education, Self-Service Guidance, Lobby Engagement, Transaction Accuracy, Issue Ownership, Complaint Logging, Operational Compliance

• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Conducts needs-based conversations and offers financial solutions to meet the Customers' needs
• Makes quality referrals to appropriate partners
• Be responsible for meeting individual performance metrics
• Be responsible for making sound decisions and timely problem resolution
• Resolves problems independently, escalating more difficult issues to management
• Processes Teller transactions for Customers, including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and making night deposits
• Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs)
• Adheres to safe deposit box procedures/operations and guidelines
• Services both lobby and drive-thru Customers

Skills: Customer Experience, Needs Assessment, Referral Generation, Performance Accountability, Problem Solving, Issue Escalation, Transaction Processing, Cash Balancing

• Perform accurate and efficient counter transactions and offer a high standard of courteous and professional service to customers.
• Establish and keep good relationships with valuable customers by providing one-stop counter services
• Backup-related role for the account document process, acquisition, and development
• Report customer feedback and collect market intelligence to seek continuous improvement in customer service
• Be familiar with local rules and regulations and internal guidelines, and always keep alert for any suspicious Money Laundering activity
• Deliver fair outcomes for the customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Deliver fair outcomes for the customers and ensure both own and employee conduct maintains the orderly and transparent operation of financial markets.
• Help customers grasp business opportunities in and outside the region.
• Through diversified wealth management solutions, pioneering electronic service channels, and professional consulting teams, HSBC provides suitable products and services to meet the increasing wealth management needs of customers and capture new opportunities in the Greater Bay Area in the future.

Skills: Counter Service, Customer Relations, Document Support, Feedback Reporting, Regulatory Compliance, Market Transparency, Opportunity Guidance, Wealth Solutions

• Welcome customers when they walk into the branch
• Introduce customers to new, more efficient ways of banking, like mobile, online, and ATMs
• Build relationships with customers, anticipate their financial needs
• Introduce customers to a banker when more complex requests arise
• Comply with all financial policies and procedures, state and local laws and regulations
• Take advantage of training and coaching to grow into a Citizens Banker or another exciting role

Skills: Customer Welcome, Digital Education, Relationship Building, Needs Anticipation, Banker Referral, Policy Compliance, Continuous Learning, Career Development

• Utilize a customer relationship management (CRM) software to perform data entry
• Take part in cash management duties
• Attend to customer transactions, verifying financial and personal information
• Provide exceptional customer service to customers in a banking environment
• Manage all customer questions regarding bank accounts, credit cards, and loan products
• Make referrals and sales in line with established targets.

Skills: CRM Data Entry, Cash Management, Transaction Verification, Customer Service, Account Support, Product Knowledge, Referral Sales, Target Achievement

• Receive cash and checks for deposit, verifying amounts, looking at endorsements, and reviewing checks for possible fraud, including holds
• Examine cash carefully to guard against counterfeit bills.
• Cashes checks for customers in accordance with bank policy.
• Enters transactions into the computer system and issues receipts.
• Assists customers with transactions and ATM operations.
• Provides accurate customer service to include balancing the cash drawer throughout the day to reduce and eliminate teller differences.
• Understand basic knowledge of deposit and lending products and services.
• Identify correct product types through needs-based questioning, allowing them to build and deepen customer relationships.
• Consistently demonstrates knowledge of bank products and services through referring products and services to corresponding business partners, assisting customers with electronic services, and entering opportunities into the customer information software.
• Serves as relief and/or backup teller in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Actively participate in weekly huddles and one-on-one coaching sessions.
• Demonstrates and models Midland States Bank's core values that support the bank’s culture.
• Participate in bank-sponsored community activities.
• Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA).

Skills: Fraud Detection, Cash Handling, Transaction Processing, Customer Assistance, Product Knowledge, Needs Assessment, Referral Expertise, Regulatory Compliance

• Process a variety of transactions using good judgment within prescribed limits regarding the validity of transactions
• Participate in all required training sessions for compliance
• Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility
• Implement bank-directed changes relating to regulatory amendments
• Work with the Branch Manager, Teller Supervisor, and coworkers towards the development and achievement of the Bank, Branch, and Individual Goals
• Be responsible for balancing ATM’s
• Demonstrate mastery of job skills relating to Teller operations and an excellent knowledge and understanding of Bank products, services, procedures, and policies
• Be responsible for opening and closing the facility under dual control

Skills: Transaction Judgment, Compliance Training, Control Management, Regulatory Implementation, Goal Collaboration, ATM Balancing, Teller Mastery, Dual Control

• Cash handling or client service experience and prior teller experience.
• Be able to actively listen and respond promptly to client needs, follow through, and resolve issues pleasantly and helpfully.
• Experience with commercial clients, or business accounts, and high volumes of cash handling.
• Good mathematical aptitude to facilitate daily balancing.
• Strong attention to detail with the ability to handle competing demands while processing transactions with speed and accuracy.
• Excellent communication skills, both verbal and written.
• Dynamic individual with a helpful and approachable disposition.

Qualifications: BA in Business Administration with 2 years of Experience

• Banking experience as a Teller, Lending Assistant, or New Accounts
• Cash handling experience.
• Superior customer service skills.
• Knowledge of basic mathematics to solve problems.
• Ability to effectively read, write, and verbally communicate with customers and co-workers.
• Ability to manage time effectively and work independently, without a close supervisor.
• Ability to use good judgment and exercise decision-making skills.
• Ability to identify solutions, conclusions, or approaches to problems.
• Ability to maintain a professional attitude and appearance.

Qualifications: BS in Finance with 3 years of Experience

• Previous teller experience within the financial institution industry.
• Previous cash handling experience (including balancing a cash drawer) in a retail customer service environment.
• Ability to maintain a high level of confidentiality.
• Computer proficiency and familiarity with Microsoft programs, and impeccable written and oral communication skills.
• Must be comfortable working in a fast-paced environment with handling frequent interruptions and little to no supervision.
• Must be able to work flexible hours and/or extended hours as business requires.
• Bilingual in English and Spanish.

Qualifications: BA in Economics with 4 years of Experience

• Basic understanding of products, services, and financial center operations
• Basic knowledge of technology systems
• Strong ability to accurately handle and count cash
• Strong understanding of security and quality control policies
• Strong ability to provide exceptional member experience
• Strong ability to understand and adhere to financial institution compliance requirements
• Experience with cash handling, customer service, and working in a team environment
• Experience working in a fast-paced, high-volume environment
• Financial institution experience

Qualifications: BS in Accounting with 3 years of Experience

• Customer service and cash handling experience.
• Sales/referral experience that includes providing related products and service options to customers.
• Effective selling and cross-selling skills.
• Excellent written and verbal communication skills.
• Ability to utilize personal computers and Windows-based programs.
• Be able to complete the product and sales training courses.

Qualifications: BA in Communications with 2 years of Experience

• Experience handling cash transactions and working with systems
• Strong communication and time management skills
• Highly customer satisfaction-oriented
• Strong attention to detail and mathematical skills
• Excellent communication and customer service skills
• Ability to work with money transactions with a high degree of accuracy
• Ability to stand for extended periods of time and lift to 25 pounds in coins or currency
• Ability to learn and follow financial center operation and security procedures.
• Demonstrated ability to improve the members’ financial well-being via timely and relevant cross-sells.
• Ability to perform accurate math calculations and maintain records.
• Ability to perform accurate cash transactions.
• Ability to accurately use the keyboard at the speed required for successful job performance.
• Ability to communicate effectively and maintain effective working relationships.
• Ability to maintain a good attendance record.
• Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos, and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
• Ability to operate an online computer terminal (including a good working knowledge of the core computer system and email), coin processing machine, and adding machine, normally acquired through a basic course or one to three months of on-the-job experience.
• Comprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
• Ability to concentrate and pay close attention to detail for over ninety percent of work time.
• Be able to closely examine documentation.
• Ability to research and resolve member problems and locate and correct cash and posting errors.
• Interpersonal skills to deal effectively and efficiently with a diverse group of members and employees in high-stress situations.
• Communication/listening skills to effectively cross-sell Credit Union services.
• Ability to cross-sell products and services
• Strong, organized, and detail-oriented
• Be able to accommodate a flexible work schedule
• Cash handling and data entry experience
• Comfortable initiating customer greeting, addressing customer by name, and making direct eye contact
• Good with math and computer experience
• Be able to uphold customer confidentiality
• Professional in appearance and communication
• Be able to balance the cash drawer efficiently and accurately
• Willing to travel to other locations within the area
• Previous cross-selling experience.
• Prior banking or credit union experience.

Qualifications: BS in Banking and Financial Services with 4 years of Experience

• Excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. 
• Ability to act as a resource in identifying and resolving client servicing issues. 
• Retail sales/service experience, including cash handling, or prior teller experience
• Superior written and verbal communication skills
• Ability to exhibit and maintain a high degree of professionalism
• Ability to maintain a high degree of confidentiality and integrity
• Ability to communicate effectively and professionally at all levels of the organization
• Excellent follow-through and time management skills
• Proficient in PC, web, and database
• Possess a “can-do” customer-service attitude/philosophy
• Experience interacting with people, demonstrated through work, military, or education
• Customer service focus with experience in handling complex transactions across multiple systems
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and team members
• Experience working with others on a team to meet customer needs
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Well-organized, independent, and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Qualifications: BA in Marketing with 3 years of Experience

• Strong communications skills, both written and verbal, comfortable communicating with customers, co-workers, and management
• Proficient in Microsoft Windows and Microsoft Office Suite, including Word, Excel, and Outlook
• Strong knowledge of banking products and services
• Ability to communicate courteously and professionally
• Computer skills with the ability to handle extensive data entry in an accurate/timely manner
• Microsoft Office, specifically a working knowledge of Word, Outlook, and Excel
• Professional and courteous communication skills, both written and oral
• Ability to work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
• Ability to provide prompt, accurate, courteous, friendly, timely, and professional service to all members.
• Ability to maintain a professional work environment and businesslike appearance.
• Work experience in a fast-paced customer service role that includes experience assisting customers using complex systems to process transactions
• Experience with emerging technologies, such as virtual customer interactions
• Experience working in a financial institution
• Ability to read, analyze, and interpret vendor contracts, business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write business correspondence, procedure manuals, and create reports. 
• Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.
• Ability to work with mathematical concepts and perform cost analysis. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Cash handling and customer service experience.
• Be able to multitask, work both independently and as a team, follow procedures, ensure security, and work in a fast-paced environment.
• Mathematics, clerical, customer service, oral and written communication, and personal computer skills.
• Be able to find and resolve problem situations
• Customer service experience in the branch banking industry or related environment.
• Knowledge of banking products and procedures, including teller procedures and policies, audit procedures, and the Bank’s laws and regulations
• Strong detail-oriented and previous cash handling
• Basic PC skills and be familiar with e-Commerce, e-Banking, and Branch Banking-related information technology

Qualifications: BS in Management Information Systems with 4 years of Experience

• Be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. 
• Be able to read and carry out various written instructions and follow oral instructions. 
• Be able to speak clearly and deliver information in a logical and understandable sequence. 
• Be able to use basic math skills and spell accurately up to a high school graduate level.
• Be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization, and demonstrate the highest levels of customer service and discretion when dealing with the public. 
• Be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality, and/or fast pace. 
• Be able to effectively handle multiple, simultaneous, and changing priorities. 
• Be capable of exercising the highest level of discretion on both internal and external confidential matters.
• Ability to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. 
• Be capable of climbing/descending stairs in an emergency. 
• Be able to operate routine office equipment, including telephone, copier, facsimile, and calculator. 
• Be able to routinely perform work on a computer for an average of 6-8 hours per day. 
• Be able to work extended hours by management. 
• Be capable of regular, reliable, and timely attendance.
• Excellent verbal and written communication skills.
• Demonstrates excellent phone rapport.
• Ability to handle multiple commitments and meet deadlines in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Ability to overcome member objections.
• Ability to maintain confidentiality.
• Possesses strong organizational skills with great attention to detail.
• Working knowledge of “money and banking” concepts.
• Proficient in branch operations, including branch security and robbery prevention practices.

Qualifications: BA in Human Resource Management with 5 years of Experience

• Ability to work in other branch locations as business needs dictate.
• Ability to work various hours based on business needs, including Saturdays and some evenings.
• Be able to interact in a friendly and courteous manner with customers and coworkers to foster a positive environment of mutual trust and respect.
• Ability to maintain the confidentiality of all customer and employee information
• Demonstrate attention to detail and produce accurate, high-quality work
• Ability to produce an amount of work that meets or exceeds job expectations
• Ability to fully utilize systems, tools, training, and resources provided to maximize potential
• Demonstrate technical literacy through the efficient and effective use of the applications and technologies required for the role
• Demonstrate digital skills through the efficient and effective use of digital technologies and the Internet to access, manage, and share information.
• Abilities to use a browser, search engines, online forms, audio, a microphone, and camera functions on a PC or laptop.
• Ability to accept feedback and redirection politely and professionally
• Demonstrate regular attendance and punctuality
• Strong communication skills
• Ability to make calls on customers and non-customers to develop new business and to enhance relationships with existing customers
• Ability to participate in various professional associations (exempt-employees) and community activities to support the Bank’s mission and vision, and to further personal development
• Ability to participate in various retail and bank projects.
• Ability to effectively multitask
• Ability to calculate figures and amounts
• Experience with MS Windows and MS Office
• Cash handling experience in a bank or financial institution 

Qualifications: BS in Mathematics with 3 years of Experience