Job Summary: 

• Assist Level 1 service team with technical issue resolutions
• Share best practices and coach the team regarding product issues
• Inform the constant improvement of products and platforms developed
• Identify blocking points or areas that require follow-up or investigation
• Develop interdepartmental communication procedures
• Create technical procedures to facilitate scalable training and support
• Design and maintain the documentation and communication processes, policies, and procedures for obtaining correct, timely, and cost-effective support to the customer
• Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture
• Improve the accountability of delivering effective and efficient services
• Service and commissioning of systems at the customer's site.
• Service repairs and tests in an internal workshop
• Provide telephone and email support for all client’s companies and customers.
• Assist in training customers and new employees.
• Promote after-sales activities

Skills on Resume: 

• Technical Issue Resolution (Hard Skills)
• Product Coaching (Soft Skills)
• Process Improvement (Hard Skills)
• Interdepartmental Communication (Soft Skills)
• Technical Documentation (Hard Skills)
• Customer Support (Soft Skills)
• System Servicing (Hard Skills)
• Training (Soft Skills)

Job Summary: 

• Define diagnostic service strategies that align with the dealer’s and customer’s expectations.
• Be done in a joint effort with supporting groups within and outside the service department.
• Define and advocate technical requirements for new features and functions based on the service strategies.
• Share these with all the critical players involved in the product design and service offer.
• Define and advocate business and process requirements to supporting functions as well as suppliers, involved in the execution of diagnostic services.
• Be an ambassador of the Diagnostic Service Experience as the Voice of the Dealer Technician with Engineering teams involved in the Product Design
• Lead and support special projects
• Liaising with site management and/or clients
• Occasional on-site installation, including ductwork cutting and assembly. 
• Using a range of tools to perform tasks
• Interpretation of site and system design plans
• Commissioning of systems to prevalent standards
• Complete and submit accurate, timely documentation from each job

Skills on Resume: 

• Diagnostic Strategy (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Technical Advocacy (Soft Skills)
• Project Leadership (Soft Skills)
• Client Liaison (Soft Skills)
• System Installation (Hard Skills)
• Tool Operation (Hard Skills)
• Documentation (Hard Skills)

Job Summary: 

• Execution of Product Test and Verification Plans
• Installation of OnviSource Software and Hardware, both remotely or on-site
• Customer Training of OnviSource Products
• Provide professional, prompt, and courteous Help Desk and Technical Support via phone, email, or on the customer’s premise
• Optimize the support activities and first call resolution within the established key performance indicator (KPI) targets
• Accurately document 100% of customer communications and service ticket tracking
• Fully comply with the Company’s internal processes and standard tools in providing technical support to customer
• Assure customer satisfaction while protecting the Company’s business and reputation.
• Maintain a high level of customer loyalty through excellent people skills and highly professional interactions.
• Skilled in working cooperatively and effectively with customers;
• Participating in the Company’s rotating On-Call schedule for after-hours support scheduled every week
• Use the Company’s Salesforce.com standard reports, track all customer service tickets and programs
• Assure the proper response and closure of service tickets and programs under the Company’s standard processes

Skills on Resume: 

• Product Testing (Hard Skills)
• Software/Hardware Installation (Hard Skills)
• Customer Training (Soft Skills)
• Technical Support (Hard Skills)
• KPI Optimization (Hard Skills)
• Documentation (Hard Skills)
• Customer Relations (Soft Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Assist Level 1 service team with technical issue resolutions
• Share best practices and coach the team regarding product issues
• Inform the constant improvement of products and platforms developed
• Identify blocking points or areas that require follow-up or investigation
• Develop interdepartmental communication procedures
• Design and maintain the documentation and communication processes, policies, and procedures
• Obtaining correct, timely, and cost-effective support for the customer
• Create technical procedures to facilitate scalable training and support
• Conduct product and process training, including support for new agent onboarding
• Support global QA team by identifying product issues in-market
• Produce work reports, and keep up to date with the latest legislation.
• Work across the South East including London, Hampshire, Berkshire, Surrey, Buckinghamshire, Kent & Sussex
• Service a wide range of water treatment equipment/water treatment plant
• Work closely with the operations team and site/project managers.

Skills on Resume: 

• Technical Issue Resolution (Hard Skills)
• Team Coaching (Soft Skills)
• Product Improvement (Hard Skills)
• Communication Procedures (Soft Skills)
• Documentation (Hard Skills)
• Training (Soft Skills)
• QA Support (Hard Skills)
• Equipment Servicing (Hard Skills)

Job Summary: 

• Manage customer issue resolutions, warranty transactions, maintenance of records and documentation of responses to customer inquiries.
• Conduct on-site system start-ups for DE products, configured building equipment, control systems, central plants, and remote monitoring for system performance assurance.
• Analyze customer feedback for continuous improvement.
• Liaise with engineering, technical support, project management, Sales and Marketing for product development activities and project-specific initiatives.
• Participate in the creation of new Service process maps, documents, forms, and other elements important to the structure of the US Service organization.
• Install and repair laboratory instruments and ensure their maintenance and qualification concerning contractual guidelines
• Advise and train users
• Carry out, manage, and document software and material updates
• Ensure regular communication with customers and actively contribute to customer satisfaction
• Follow existing procedures as a guide for interventions being carried out and develop new ones
• Cover client sites across Sweden and occasionally in the Nordic region
• Carry out regular reporting about using the reporting tools 
• Contribute to the commercial development of the after-sales service

Skills on Resume: 

• Issue Resolution (Hard Skills)
• System Start-up (Hard Skills)
• Feedback Analysis (Hard Skills)
• Cross-Department (Soft Skills)
• Process Development (Soft Skills)
• Instrument Repair (Hard Skills)
• User Training (Soft Skills)
• Reporting (Hard Skills)

Job Summary: 

• Install and commission various Vision Applications, Track & Trace systems & solutions at customer sites of ACG Inspection.
• Prioritizing the customer complaints resolution based on criticality.
• On-time and effective service support.
• Improve customer satisfaction with regular customer interactions.
• Documentation like performing IQ/OQ/PQ at customer site.
• Help and support customer FAT conducted at ACGI facility.
• Provide customer training for the installed systems.
• Attend service calls/visits at the customer locations, where ACG has supplied systems/solutions directly/through a subsidiary company.
• Maintain knowledge of existing Raytheon Maritime Navigation & Surveillance products to a level able to install, diagnose, maintain and repair systems unsupervised.
• Perform installation, setting to work, commissioning, service, maintenance, and repair tasks as directed by the Service Manager, sometimes at short notice.
• Provide telephone and e-mail technical support to customers and service partners.
• Manage records of and repair, or arrange for the repair of customer-returned items by contracted KPI timescales
• Document all service activities as detailed in quality procedures, including Helpdesk calls, Site Reports, Defect Reports, Delivery Notes, and Job Cards.
• Participate in on-call engineer rota.
• Document all out-of-hours work as detailed in the OOH engineer's pack.

Skills on Resume: 

• Installation (Hard Skills)
• Commissioning (Hard Skills)
• Customer Support (Soft Skills)
• Documentation (Hard Skills)
• Training (Soft Skills)
• Maintenance/Repair (Hard Skills)
• Technical Support (Hard Skills)
• On-Call Service (Soft Skills)

Job Summary: 

• Booking in kit that arrives from customers
• Assessing the kit, and quoting a price back to the customer for calibration/repair
• Processing the calibration upon go-ahead from the customer and fitting any parts upon the customer's request.
• Despatching kit back to client
• Dealing with hire inquiries through the trade shop, opening the full hire contract for customers, and logging on to the system.
• Ensuring that the full hire fleet is kept up to date in certification etc.
• Visiting customer's sites to service kits at their sites without them having to wait for them to be processed in the workshop.
• Collecting/delivering kits to customers locally.
• Helping serve customers for items in the trade shop if BACA staff get too many customers.
• Dropping literature into new prospects to promote the business locally
• Getting the training course all ready and set up.
• Keeping everywhere clean and tidy.
• Provide equipment familiarization training for users/customers.

Skills on Resume: 

• Kit Assessment (Hard Skills)
• Calibration (Hard Skills)
• Customer Quoting (Soft Skills)
• Equipment Servicing (Hard Skills)
• Logistics (Hard Skills)
• Customer Support (Soft Skills)
• Training (Soft Skills)
• Sales Promotion (Soft Skills)

Job Summary: 

• All field service activities are performed in Strict Adherence to Quality System Procedures and requirements.
• Communicate effectively and professionally with peers, company personnel, and customers to resolve service issues and promote company services.
• Working independently, manage or follow the provided schedule to complete service activities necessary to meet the demands of customers and business.
• Work closely with the Sales department for the successful implementation of LF, (Guerbet), products. 
• Perform activities with a Customer-Centric attitude, meeting/exceeding expectations of both internal and external customers.
• Daily reporting of all service activities.
• Implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
• Timely and accurately perform administrative tasks to meet business/regulatory requirements and provide service documentation for the customer.
• Provide installation and manage repair and maintenance of WestRock machinery
• Troubleshoot electrical and software-related problems in a safe, effective, and efficient manner
• Provide customers with equipment training on-site to ensure that customer employees can operate, maintain, adjust, and repair machinery
• Assist production in assembling and testing equipment
• Follow all customer policies and procedures while in their facilities
• Ensures service reports are properly filled out and signed by the customer before being turned in
• Serve as an expert and support resource on out-placed equipment machines
• Build and maintain relationships throughout the customer organization

Skills on Resume: 

• Quality Adherence (Hard Skills)
• Customer Communication (Soft Skills)
• Scheduling (Soft Skills)
• Installation/Repair (Hard Skills)
• Troubleshooting (Hard Skills)
• Training (Soft Skills)
• Reporting (Hard Skills)
• Relationship Management (Soft Skills)